# Page 2 | Bandwidth Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Bandwidth the right Telephony solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167939/Bandwidth/reviews

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Bandwidth

4.5 (131)

[View alternatives](https://www.capterra.com/p/167939/Bandwidth/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Bandwidth

## Showing most helpful reviews

Showing 26-50 of 131 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MM

Mickael M.  
CEO  
Internet  
Used the software for: 2+ years

### "ATTENTION Bandwidth perte de numéro"

February 19, 2025

1.0

Bandwidth bloque la portabilité du numéro, ceux-ci travaillent avec des partenaires, revendeurs et marketplace qui ne fournissent aucun support, vous laissent souscrire et payer un numéro sans rien fournir ensuite !!! Si vous cherchez quelque chose de professionnel, ne souscrivez surtout pas un numéro de téléphone délivré par Bandwidth (anciennement Voxbone en France)

Pros

Aucun leur service ne nous a apporté aucune aide malgré leur obligation

Cons

Le support/service client qui ne comprends rien et ne peut résoudre les demandes

Review Source

WN

Will N.  
Product Manager  
Fine Art  
Used the software for: 2+ years

### "Good Platform; Absolutely Terrible Support"

February 7, 2025

2.0

Pros

Platform is good. The features are there for the most part.

Cons

Their support during the new 10DLC requirements changes has been absolutely abysmal. Account managers making excuses for delays in 10DLC processing with enablement stuck for months at a time. Any business that can provide better support the Bandwidth would have my business instantly.

Alternatives considered

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reason for choosing Bandwidth

Bandwidth had better pricing than Twilio.

Review Source

ZA

Zubair A.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "A Disastrous Experience with Bandwidth"

November 16, 2023

1.0

Pros

At the moment none, maybe that will change in the future.

Cons

Profound disappointment and frustration with Bandwidth's A2P SMS Program and Account Managers, which has been nothing short of a nightmare. In August 2022, we were excitedly enrolled in their A2P program, expecting a tailored service that would cater specifically to our needs. However, to this day we are being asked to fill out form after form, re-register. We have yet to send a single message in over a year since apparently being onboard into A2P SMS product. Firstly, the lack of clarity and direction from Bandwidth is appalling. Despite our explicit request for a rollout in just one country, Bandwidth presented us with a plan for a global rollout in 120 countries. This not only demonstrates a lack of attention to our specific needs but also reflects poor communication and understanding on their part. // Hidden Transaction Fees The financial aspect of our experience has been equally frustrating. We recently discovered, much to our dismay, that we have been charged an additional 3% for having a card on file - a fact that was never communicated to us with a dedicated account manager, a single email nor listed on any of our invoices. This lack of transparency and proactiveness in billing practices is unacceptable and reflects poorly on Bandwidth's business ethics. Moreover, the constant change in account managers has led to a chaotic and disjointed service experience. With three different account managers (ie \[sensitive content hidden\] and now \[sensitive content hidden\]) in 12 months, continuity and understanding of our project suffered greatly. This resulted in mixed messaging, particularly concerning the advice to bulk buy 10-DLC numbers. The cumulative effect of these issues has been a significant loss of trust in Bandwidth and a sense of shared revenue loss. The program, which was supposed to be a stepping stone to greater success, turned into a source of continuous frustration and disappointment. In conclusion, our experience with Bandwidth has been extremely negative. The lack of focus on our specific needs, poor communication, hidden charges, and inconsistent account management have all contributed to a situation where our expectations have been thoroughly unmet. I'm compelled to share this experience openly as a caution to others who might consider engaging with Bandwidth for similar services. We expected professionalism and efficiency but were met with a series of letdowns that have significantly impacted our business.

Alternatives considered

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Review Source

Response from Bandwidth.com

November 16, 2023

Your response and honesty is appreciated. We at Bandwidth recognize the incredible complexity involved and the revenue at stake when choosing to execute a strategy with a new messaging partner. We would love to hear more about your concerns that you mentioned. Your account manager should already be in touch to remedy this situation!

VR

Verified Reviewer  
Technical Director  
  
Used the software for: 1-2 years

### "Great rates, reliable network, features leave a lot to be desired."

June 4, 2018

3.0

Predictable rates with a reliable network.

Pros

I own an IT MSP and hosted PBX company. I've been using Bandwidth.com for about a year now, coming from VoIP Innovations and Telnyx. I signed a 2 year contract and overall I'm satisfied. The rates are very low, and the network is very reliable in my experience. Customer support is average. If you call in for support you won't get much help as you're usually directed to send in a support ticket via email or their website.

Cons

Lack of features. If you're only needing origination, termination and E911 then Bandwidth.com is perfect in that area. Coming from other carriers like VoIP Innovations and Telnyx, who offer many additional features that Bandwidth.com lacks.. Email to fax, and SMS to email to name a couple.. Bandwidth does offer SMS but you have use their API to implement it, so if you aren't a programmer, good luck. Due to the lack of features available, I still subscribe to a couple of other carriers for services that Bandwidth.com does not provide which is unfortunate.

Review Source

VR

Verified Reviewer  
LNP Coordinator, IC  
Telecommunications  
Used the software for: 2+ years

### "User Friendly Portal for Ordering and Porting Telephone Numbers"

November 27, 2019

4.0

Overall, the portal is user friendly and is useful.

Pros

It is so easy to find Telephone numbers using the portal especially now that it is updated. Ordering CNAM, DL are easy too. You won't be taken to so many steps. Navigating the portal won't need a formal training, you can simply tour your self and be able to see what you need.

Cons

Porting Telephone numbers, there is NO WAY to remove and add numbers. You will still need to cancel and re-key which is very time consuming. It's like starting from scratch. Also, since the portal had the update, the partial porting will really need you to supply information which I think are okay even without those, example the next BTN for the remaining numbers since other carriers do not need this. For off-net port, you really cannot choose the time of port. This is not good for customers who reschedule during the port date.

Review Source

VR

Verified Reviewer  
Carrier Relations Manager  
Telecommunications  
Used the software for: 2+ years

### "A useful partner with a broad range of solutions"

June 30, 2022

4.0

Pros

Bandwidth's services cover just about every telephony based need a customer could have, and are supported by a dedicated team of support staff.

Cons

The pricing of services could be more competitive.

Review Source

NL

Nicholas L.  
Systems Technician  
Telecommunications  
Used the software for: 1-2 years

### "Top notch support, porting can be tricky, overall however great experience"

June 19, 2018

5.0

Provides a great service that I am able to then resell as a finished complete product.

Pros

Support is really great. When porting on network they are fantastic The provided API support is very powerful provided you know how to properly utilize it. Really fast provisioning of new DID's, great searching abilities for finding new DID's. While they don't advertise it they pass T38 signaling through their system without issue and without changing any headers.

Cons

Each part of the service is broken down into a separate login portal requiring the management of multiple logins for what should be 1 server. When logging into any of the portals their website feels it needs to open a new tab with every step leaving the last page open..... "Tip no one wants this ever" Searching DID's within your control is clunky and very slow due to the interface design. If you have to search and change the settings on multiple DID's it is very unintuitive and slow. They do not support right-clicking and opening many elements in a new tab due to poor web coding. If you know how to utilize their API you can work around a lot of their faults but if you are going to use their product as-is be aware it will take much longer to accomplish simple tasks like setting a line to call forward than it should.

Review Source

IM

Ivy M.  
Chief Operating Officer  
Broadcast Media  
Used the software for: 6-12 months

### "Easy to work with & reliable service"

June 30, 2022

5.0

Overall very good. They are very proactive in helping us scale our service and add more products.

Pros

Our delivery is very consistent and we hardly have issues with it. The support team and our account manager are also very easy to work with.

Cons

The dashboard has great reporting for SMS, however we're lacking in the Voice reporting. I would love to see a new system for the voice stats.

Alternatives considered

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reason for choosing Bandwidth

Cost

Review Source

AD

Aaron D.  
Technology Services  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to work with - Excellent support."

June 23, 2022

4.0

For the most part good. Issues with service caused a number of troubles. The recent cyber attack didn't help. Better visibility/communication.

Pros

Porting dept. Super Team, thanks for the consistent top-notch help.

Cons

Porting - pain in the butt. Especially with the increase in SMS and overall call volume due to the recent world health issues and remote worker movement.

Switched from

[VoIP Innovations](https://www.capterra.com/p/210694/VoIP-Innovations/)

Price, support, features, service.

Review Source

VR

Verified Reviewer  
Project Manager  
Telecommunications  
Used the software for: 2+ years

### "The Bandwidth Dashboard is very easy to use"

June 19, 2018

5.0

Pros

I like that you can request changes by adding notes to the existing port order or you can call into Bandwidth porting team and they can update the port request for you.

Cons

Although I am not sure if this is part of the software or if it is the losing carrier, i have notice several times that my customer requested date receives FOC, then the system supps the order and changes the date to something other than originally requested.

Review Source

DR

Dennis R.  
Customer Service  
Marketing and Advertising  
Used the software for: 1-2 years

### "The Only service you need!"

June 10, 2022

5.0

Perfect from day one. This is a great company!

Pros

Perfect company, incredible customer service and competitive pricing.

Cons

Nothing so far. Bandwidth covers all our needs.

Reason for choosing Bandwidth

Better pricing, better deliverability and stellar customer service.

Review Source

VR

Verified Reviewer  
Software Engineer  
Telecommunications  
Used the software for: 2+ years

### "Brings ease to dealing with Telephony "

June 4, 2018

5.0

Ease of use. Excellent feature set

Pros

The ability to manage all of carrier specific assets from a single portal. Ability to reconcile numbers, records and service offering makes Bandwidth one of the best in its class

Cons

I would like to see more ability to trap the calls as and when the happen and driven from the portal for any particular number. Debugging wise this will avoid a support round trip.

Review Source

MW

Mark W.  
VP of Engineering  
  
Used the software for: 2+ years

### "As a whole, we are happy with the services and support we receive from Bandwidth.com"

June 22, 2018

4.0

Pros

The vast majority of the BW team goes the extra mile for their customers. The customer-facing portal is clean and easy to navigate.

Cons

A dedicated Account Manager would be nice to have... or should I say if we have one, we're not aware of it. I dislike how in many of the ticket replies we receive BW culture (I'm assuming) directs their employees to say "Team, we're...". Sometimes, it's not clear if the "team" is referring to BW's internal team... or if they're referring to us as a team all together. I understand this is kind of like going to Arby's restaurant and them calling you by name... "Susan, your order is ready"... trying to make the customer feel warm and fuzzy. It doesn't always translate well. I know this seems minor, but, it's an observation. Would be nice if BW would request approval for all port-aways... like your competitors do. This could head off some slams and porting errors. Seems like it should be pretty easy to do.

Review Source

SS

Stephanie S.  
Project Coordinator  
Telecommunications  
Used the software for: 2+ years

### "Bandwidth Easy to use Portal"

October 28, 2022

5.0

The overall has been pretty good. A few snags here and there but for the most part the software is great and support is helpful when it's not great

Pros

The best thing is how quickly the turn around time is for the number ordering and updating

Cons

The spreadsheets for emergency Services and the lack of help when asking questions to support

Review Source

VR

Verified Reviewer  
web developer  
Program Development  
Used the software for: 1-2 years

### "Bandwidth portal simplifies the process of managing your communication needs, providing an effortles"

February 12, 2023

5.0

Pros

Bandwidth's platform is well-regarded by developers, who appreciate its scalability, reliability, and ease of use. provides comprehensive documentation and resources to help developers get started with their platform and make the most of their services.

Cons

The port tool does not provide information about the carrier of a number if it is not portable.

Review Source

RB

Randy B.  
Client Support Mgr  
Information Technology and Services  
Used the software for: 2+ years

### "Support Efficiency"

June 10, 2022

5.0

Overall experience is 5 stars

Pros

BW is very user friendly the Support response time is very efficient the staff are personable and knowledgeable

Cons

Only 3 things I can think of as Cons but are not deal breakers.. You can't submit a trouble ticket from your original sign in. You have to sign into the support portal instead of being able to submit a ticket durectly from the original dashboard & when setting up campaigns there is, BW doesn't give notice if a clients number becomes removed as when they may change carriers & there is mo way to sort or search for a client w/o having to scroll through all setups to find the Brand.

Review Source

VR

Verified Reviewer  
Enterprise Telecom Order Analyst  
Telecommunications  
Used the software for: 2+ years

### "Excellent experience using Bandwidth Software! It's easy to use, great support, and always improving"

June 19, 2018

5.0

Outstanding Support, User Friendly Portal, Makes my job easier!

Pros

\-Great customer service! -Easy to understand -Portal is user friendly -Easy to Submit Ports and order New Numbers

Cons

\- Unable to edit comments or delete attachments in orders -Availability of numbers in some rate centers slim or none available.

Review Source

VR

Verified Reviewer  
Telecommunications Engineer  
  
Used the software for: 1-2 years

### "Best Portal Experience, Hands Down"

June 11, 2018

5.0

Pros

Incredible UI that's easy to use and navigate, from provisioning, to porting, to reporting and seeing the status of all active (and aging) numbers along with features. Out of all the carriers we use, this is the benchmark for excellence.

Cons

Not much, everything is easily accessible from the start. The only thing I would like is a better way to handle certain tasks en masse, but their customer service is great and can handle any request.

Review Source

VR

Verified Reviewer  
Acquisitions Onboarding Specialist - Jive Communications  
Telecommunications  
Used the software for: 2+ years

### "Review of Bandwidth"

October 3, 2018

5.0

Awesome! Makes getting new numbers and porting numbers so easy!

Pros

The portal! It's so user friendly and has a really nice design to make finding things easy.

Cons

The updates provided in a port request. They seem to just run on and on. There has to be a better way to provide us updates.

Review Source

PL

Philip L.  
Customer Support Supervisor  
Telecommunications  
Used the software for: 1-2 years

### "Overall favorable impression"

June 7, 2018

5.0

1\. Has the features I need. 2. Very competitive pricing. 3. Cost effective. 4. Great Customer Support

Pros

They do a great job with responding to tickets and providing support. Ports through bandwidth easier than other providers by far, which I really appreciate. Support team for porting is good as well.

Cons

I have to use 3 portals to manage Bandwidth, the main portal for hosting; a seperate portal for tickets; and a 3rd portal for e911. I don't mind that their are 3 seperate portals, it just managing login and for 3 accounts is annoying, especially when they have separate parameters. Ideally I would like to be able to login once and also get from one portal to another through links. Even just providing links for the other portals on each of the portals would probably be helpful.

Review Source

DP

Dorothy P.  
Telecom Billing Specialist  
Computer Software  
Used the software for: 2+ years

### "I have multiple access, dashboard, support, Voice&Text Messaging & 911. I find them all easy to use"

June 20, 2018

5.0

It allows us to provide our customers service, with the ability to timely maintain that service.

Pros

I like the feature ability on individual numbers, I also like the number porting and the ability to go back and retrieve old records. I particularly like the way we are able to set up our sub-accounts with the appropriate locations, and the ease of access to locate numbers associated with each location.

Cons

That I have 4 login locations. Also, when removing numbers from a location, I have found that I can only remove/disconnect 1 number at a time.

Review Source

RB

Raj B.  
Partner  
  
Used the software for: 2+ years

### "Bandwidth software works well consistently. If there is an outage, periodic status is provided."

June 7, 2018

5.0

Pros

The Bandwidth team is very professional. They are easy to get to and respond quickly. The customer service is very high quality. There setup is mature and works with very high reliability. If there is any outage, status is provided at regular intervals.

Cons

There are a couple of missing features for our use-case: within US and Canada the service is great, however, the international calling rates (last time I checked, which was over a year ago) need to be lowered. Also, for post-paid accounts, the short-code SMS rates are much higher than regular SMS rates (which might be true for other vendors also) so it will be good to provide some mechanism to turn short-code SMS feature off for an account or phone number.

Review Source

MH

Mim H.  
Senior Support Services Manager  
Real Estate  
Used the software for: 2+ years

### "Great product with helpful people behind it"

August 2, 2019

4.0

Pros

Bandwidth's system is simple to use and order numbers from. Their support team is exceptional and very quick to reply with personalize answers that resolve our questions and issues. They do a solid job notifying us of changes, even if they're changes being made by others such as phone carriers.

Cons

We aren't always able to purchase the numbers we want, which is due to their somewhat limited inventory. This isn't too widespread an issue, but numbers in certain areas can be challenging and even impossible to get.

Review Source

CP

Carri P.  
LEC Engineering  
  
Used the software for: 2+ years

### "Excellent response time from BW team and support"

June 20, 2018

4.0

Pros

The database is real time. When requesting products most of the time you get an immediate response. Also the functionality is very easy to learn and train on. Set up under administration is also very easy and the turn around time for new colleagues to use the sight is same day.

Cons

Multiple logins for databases. One for ordering, one for trouble tickets, one for 911. It would be nice if they were all merged under one site. Also if the order could fall out to a rep when notes are applied that would be great. Typically there are instructions needed for the team when submitting a port. Those notes aren't viewed if the orders flow through BW automation.

Review Source

Carl W.  
Owner  
  
Used the software for: 1-2 years

### "Excellent"

June 19, 2018

5.0

Pros

Great customer service and ease of use. Very responsive on all issues. Order submission and tracking is simple

Cons

911 is a separate module and requires you to add the numbers a second time. Cannot get CSR data readily.

Review Source

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