# Page 3 | Bandwidth Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Bandwidth the right Telephony solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167939/Bandwidth/reviews

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Bandwidth

4.5 (131)

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Last updated March 13th, 2026

# Page 3 - Reviews of Bandwidth

## Showing most helpful reviews

Showing 51-75 of 131 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PF

Paul F.  
Operations Coordinator  
Telecommunications  
Used the software for: 2+ years

### "Fast and efficient for self service at provider level"

June 7, 2018

5.0

easy self service for porting, ordering numbers and pulling CSRs

Pros

The layout is nice as well as the ease-of -use. For porting I really like the ability to set to auto port time or manual port times based on my customer criteria. Number ordering is fairly simple and straight forward. Would recommend reviewing their self-paced video on how to order DIDs in their portal. Excellent CSR search capability as well.

Cons

When going to confirm a DID order if you do not have your browser set to full size you can miss the button to submit the order. Would like to see this page scale to browser size and show the submit button for DID orders

Review Source

CF

Carol F.  
Telecom Administrator  
  
Used the software for: 2+ years

### "Incredible Customer service"

June 22, 2018

5.0

Pros

I have a lot of complex customers and complex ports that need special handling. Their executive was instrumental in assisting on a process for me and has trained our team to assist to help me with these complex ports. They have been difficult and tedious, the communication and support are top notch. The portal is easy to use and update

Cons

I would like to be able to submit a trouble ticket with out having to go to a different login area and log in to submit a ticket. At this time the rest of any issues have been resolved. I cannot think of any other cons at this time .

Review Source

VR

Verified Reviewer  
Managing Editor  
  
Used the software for: 1-2 years

### "I genuinely love working with Bandwidth--especially our reps. They're always incredibly responsive!"

June 7, 2018

4.0

Pros

How easy it is to use and navigate. There isn't a lot we need to reach out for, except the process of ordering numbers.

Cons

I think the Number ordering page could use an improvement. If you search for a number and the system has it, it shows the list. But if the number doesn't have it, the page just refreshes, clears out your request and gives you no error or system message. It took us a while to realize it wasn't broken but was in fact the design. Having some sort of message would be great.

Review Source

AM

Andrew M.  
Team Staff leader  
Telecommunications  
Used the software for: 2+ years

### "Performance Evaluation "

July 1, 2022

4.0

Good so far, professionalism and I like you guys have support over the phone and in the porting orders

Pros

Porting features are the most used, also to purchase a number

Cons

availability to purchase 800 or toll free numbers

Review Source

VR

Verified Reviewer  
Server Manger  
  
Used the software for: 2+ years

### "Bandwidth review"

June 20, 2018

4.0

Pros

The Bandwidth service was steady in most time and the supporter service was also timely. There are many numbers in Bandwidth.

Cons

1\. The SMS of Bandwidth could not send to some coutries such as China. 2. The dashboard of Bandwidth should be improved. The Twilio dashboard is simple and useful. 3. The API of numbers were not steady sometimes.

Review Source

VR

Verified Reviewer  
Customer Support  
Telecommunications  
Used the software for: 6-12 months

### "Bandwidth has a User Friendly interface which is easy to navigate."

June 18, 2018

5.0

Pros

Provide clear concise explanations when there is an error and customer service is always patient and ready to provide friendly service.

Cons

The update emails are not easy to ready in an organize clear fashion. The text should be formatted neatly.

Review Source

Barış E.  
Asistan Engineer  
Chemicals  
Used the software for: Less than 6 months

### "Must have for all musicians!"

September 16, 2019

5.0

As I said in the first part, I had a great summer with using this app during summer travel around Europe, I've met with a lot of great musicians with a wide range of genres and improved my musicial skills and get socialized by only using this app and it was all free! I will absoulutely suggest this app to my friends!

Pros

This app basically made my summer amazing! While doing my summer trip around europe, I've connected and jammed with a lot of great people thanks for Bandwidth! It has a very simple user interface which showes the musicians wants to jam on a map, and you can easly get connect with them and have great time with! It provides to the users to see the level of the musicians, so I can say that it's for all music lovers, from beginner to professional!

Cons

Unfortunately, the region where I actually live (Budapest, Hungary) I am the only user of this app and so till now I can not connect with any other users in my city yet. But I'm hoping that it will be published soon and I will find my permanent band by using this app!

Review Source

GF

Gabriela F.  
Service Coordinator  
  
Used the software for: 2+ years

### "User Friendly"

June 27, 2018

4.0

I saved alot of time with the ease of use submitting ports or ordering new numbers.

Pros

User-friendly / efficient to work with (Everything you need to fill out is on 1 screen, no need to tab or go to another screen to complete). Most other companies requires users to go to multiple tabs/screens to order or port numbers.

Cons

The partial/full port migration indicator gives off a lot of inaccurate rejects, which in the end result in loss of time making it longer to get a FOC since you need to dispute the reject and resubmit.

Review Source

Preston T.  
Owner  
Telecommunications  
Used the software for: 6-12 months

### "Amazing VOIP service"

April 13, 2019

5.0

Pros

Super easy to use and it has amazing voice quality, and a ton of amazing features I probably will never use.

Cons

The software is a bit complicated if your new to this sort of stuff. With a bit of research it is super easy to use!

Review Source

LW

Larrielle W.  
Porting Manager  
  
Used the software for: 2+ years

### "Always quick customer service "

June 22, 2018

5.0

Pros

I like that the software is user-friendly. The software is very self-explanatory for processing and submitted a port request. Also, another thing I enjoy about the system is creating support tickets that have a quick turn around time, instead of waiting on hold.

Cons

The only con I have with the website is the data showing for a vanity number search. I wish there were more numbers available for the search. Although at times when you speak with a rep they can provide you with more numbers.

Review Source

RF

Robert F.  
CEO  
  
Used the software for: 2+ years

### "Great Uptime!"

June 25, 2018

5.0

Pros

Bandwidth.com has excellent service. We have never had an outage with them in over two years. It is very rare for a company not to have outages.

Cons

The only con I would have to say thier pricing could be a little more aggressive. We have a few redundant carriers that hav ebetter pricing.

Review Source

SG

Steven G.  
Director of Cloud Ops  
Telecommunications  
Used the software for: 2+ years

### "BW Review"

June 24, 2022

5.0

Pros

ease of use, customer support and nimble in making changes. portal and api driven company.

Cons

lacking depth in features and foresight in sales strategy

Review Source

LD

Liz D.  
Operations Manager  
  
Used the software for: 2+ years

### "Easy to use, easy to navigate & reliable"

June 22, 2018

4.0

Pros

It is very simple to navigate through the portal. The site is always up and reliable. It allows the user to have control over the requests. Customer Service team is awesome to work with and knowledgeable. I can get new numbers in an instance.

Cons

The automatic messages posted on orders don't make sense often so you have to call in to find out what they mean. The user often misunderstands the automated message for a message from customer service.

Review Source

Kathir R.  
Product Manager  
Telecommunications  
Used the software for: 1-2 years

### "Enjoy working with Bandwidth and their Customer Success teams"

June 19, 2018

5.0

Pros

Well, it's not a 'software' per se but yes the Bandwidth software/customer portal and ancillary services we obtain from Bandwidth are all top notch. The customer teams we work with are excellent as well and help us to get the job done.

Cons

The Bandwidth portal could be made a bit more user friendly, with more intuition as to how to utilize all of the available features?

Review Source

Alexandre V.  
Directeur de produit  
  
Used the software for: Less than 6 months

### "Really good service and product is great"

June 27, 2018

4.0

Pros

Everything about customer relations is really good. Pricing and network coverage is really good. Really fast to provision new DIDs. Reliable network Easy to port DIDs. It's nice to have regular updates on order status.

Cons

No support for collect calls They can't guarantee calls quality on toll free numbers in Canada Web portal lack a bit of polish (multiple logins for different proucts, weird alignments sometimes, options that are "not available", but still shown...). API is XML based

Review Source

GA

George A.  
Service Coordination  
  
Used the software for: 2+ years

### "Easy to use, Would recommend to anyone."

June 28, 2018

5.0

Fast turn up dates for my customers.

Pros

The customer service is very high quality. The database is real time. The layout is nice as well as the ease-of -use.

Cons

I am not sure if this is part of the software or if it is the losing carrier, i have notice several times that my customer requested date receives FOC, then the system supps the order and changes the date to something other than originally requested.

Review Source

AP

Amber P.  
Solutions Tier II  
  
Used the software for: 2+ years

### "Top notch Customer Success Advocates, Great Service. "

June 19, 2018

5.0

Pros

I love that the quality of the product has cut down significantly on call issues reported to us by our customers. When issues arise their support team and customer success advocates are quick to help and solution for the issue.

Cons

Sometimes the dashboard is a little tricky, I find it difficult to navigate sometimes. I usually find my way to what I was looking for after a few extra clicks.

Review Source

CK

Catherine K.  
Customer Service Advisor  
Telecommunications  
Used the software for: 2+ years

### "Bandwidth"

June 21, 2019

4.0

minimize costs but maintain faster speeds while browsing the internet to suite consumer cost and expectation.

Pros

It's flexibility in terms of value for money

Cons

High expenses when it comes to higher/faster speeds

Review Source

TL

Taylor L.  
Administrative Assistant  
Consumer Services  
Used the software for: 6-12 months

### "The support team is very helpful and typically quick to respond. "

June 21, 2018

5.0

We get the support we need and are able to control a lot of the features on our own. This is very helpful as a lot of changes need to be done as soon as possible.

Pros

It is not difficult to use. I do not need to rely on support all the time for me to make a change or to resolve an issue. If I do, they are typically quick to respond and are often very helpful.

Cons

Sometimes there is a bit of confusion when it comes to porting. As technology is not perfect, there are ups and downs on the software that might produce a false status or a delay on a notification. This can cause confusion at times. The billing team is not always the fastest to respond either, but they are still available and will respond to the tickets.

Review Source

BK

Bethanie K.  
Telecom Order Analyst - Team Lead  
Telecommunications  
Used the software for: 2+ years

### "Best & Most helpful Support Team! "

June 18, 2018

4.0

Bandwidth is the easiest carrier to work with above all the others. It makes my job easier having a good support team.

Pros

The Portal is very intuitive and easy to use. The new number ordering dashboard is very helpful as it has more better search options.

Cons

Rejection Codes/Comments can be confusing. I also do not like that the portal logs you out after a certain amount of time

Review Source

MO

Megan O.  
LNP Manager  
  
Used the software for: 2+ years

### "Unfailingly awesome customer service. "

June 19, 2018

4.0

Pros

The people who run it clearly care about their customers' experiences. The software does a great job and, on the rare occasion when it needs a boost, the customer service is the best in the business.

Cons

I have no complaints. Bandwidth seems to work very hard at constant improvements - their speed in addressing issues outpaces mine in finding any.

Review Source

AF

Ashley F.  
Tier 1 Tech Support/Provisioning  
  
Used the software for: 6-12 months

### "Bandwidth support is always fast to respond"

June 18, 2018

5.0

It makes number handling easy for my customers and our company. Having everything in one place does help with keeping track of all the numbers and there features applied.

Pros

The user friendly dashboard is great! I love the new number ordering section and how easy it is to upload line options for a large amount of numbers at one time.

Cons

Sometimes it is hard to find articles that are recent and relevant to my questions. I usually just open a ticket when this happens and someone answers my questions.

Review Source

Michael T.  
Vice President, Design and Deployment  
Telecommunications  
Used the software for: 6-12 months

### "Support has been great, new interface creates challenges, Porting could use more regular updates."

June 11, 2018

4.0

Ease of management and a dashboard for my network.

Pros

I like being in control and having the ability to manage a lot of items that would typically not be at my finger tips with other solutions.

Cons

I would like to be able to add IP addresses and provision myself, the support process is fairly flexible but this activity is sometimes an emergency and having that ability would remove some administrative load as well as add flexibility.

Review Source

AC

Ada C.  
LNP Engineer  
  
Used the software for: 2+ years

### "Great, very reliable."

June 20, 2018

4.0

Pros

User friendly easy to navigate through different functions. -Easy to understand -Portal is user friendly -Easy to Submit Ports and order New Numbers

Cons

It would be helfpul if the link to open a support ticket was automatically associated with the login that you're using instead of having to login via a different part of the system.

Review Source

Joe N.  
Voip Engineer  
Telecommunications  
Used the software for: 1-2 years

### "One of the Best"

June 26, 2018

5.0

Ease of use

Pros

Ease of use. Well thought out. This is one of the easiest things to navigate and gives you excellent control over your account.

Cons

I really don't have any Cons. It is well thought out and intuitive. It is much easier to use the comparable products.

Review Source

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