# Page 4 | Bandwidth Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Bandwidth the right Telephony solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167939/Bandwidth/reviews --- Bandwidth 4.5 (131) [View alternatives](https://www.capterra.com/p/167939/Bandwidth/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Bandwidth ## Showing most helpful reviews Showing 76-100 of 131 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BB Brian B. Telecom Order Analyst Used the software for: 2+ years ### "Great Customer Service from Porting department" June 19, 2018 5.0 Its a way better product than other software sites like Level 3, VOIP Innovations and Onvoy. Pros What I like most about this software is their easy to use porting dashboard that allows me to put all the information of the port on one screen. Cons The thing I like least about this software is I wish some of the rejection codes sent were easier to know. Review Source ES Eric S. IT Manager Telecommunications Used the software for: Less than 6 months ### "Your call center at your PC" June 16, 2021 5.0 The pricing was good for making and receiving calls which was the man reason we took this tool over creating our own within Asterix. We could make VOIP calls easy after integration of the tool Pros Great software that lets my application come to life by enabling VOIP through it and call center management. I can work with customers with my staff in many different places Cons It wasn't easy to get the integration working but support was there to help in case my team needed it. Review Source DM Doina M. Service Coord. Used the software for: 2+ years ### " Bandwidth support are very friendly and always willing to help out" June 22, 2018 3.0 Pros The database is real time.he navigational features and automated messages providing status on pending orders that are not able to be fulfilled during the initial order process. Cons Unable to edit comments or delete attachments in orders . To many invalid rejections.More port control of toll free numbers Review Source CT Chris T. Solution Specialist Used the software for: 2+ years ### "It works great and is easy to use." July 9, 2018 3.0 Pros The ease at which I am able to submit port requests and track them. It is easy to navigate and train with. Cons The software and supporting database functionality doesn't support some of the reporting I would like ot be able to do and the UI could be updated to show data like ports in a better format. Review Source VH Val H. Billing and Carrier Services Director Used the software for: 2+ years ### "Customer support has been great but lacking lately, but issues get resolved when escalated. " June 19, 2018 5.0 Pros The portal is user-friendly and easy to navigate. Managing and tracking customer very easy and a great help for a reseller. Cons Not being able to track or view past orders such feature changes as placed under a number. The system only shows the latest order and by whom rather than the whole history. Review Source EM Eyeleen M. Lead Provisioning Information Technology and Services Used the software for: 2+ years ### "Bandwidth team always provides expectional customer service. " June 4, 2018 5.0 Pros We like the ease of navigation through the portal. Bandwidth customer service and support is always a great experience. Bandwidth knowledge of our account makes order completion ease. Cons Lack of route changes in Bulk through the portal. SMS Dashboard availability is not available at this time. Review Source MS Mary S. Vice President of Customer Care Used the software for: 2+ years ### "Porting trouble" June 18, 2018 4.0 Pros I had very quick response from support and management. It was nice to know how quickly they responded to my request, and I felt like our customer was being helped. Cons I can't think of anything. Our requests are handled quickly, and we are updated with any changes in the status of a ticket. Review Source SM Shalom M. CTO Used the software for: 2+ years ### "Greatest VOIP company of all times" June 7, 2018 5.0 Pros This company has not been down for as long as I remember, and I'm using them for over 7 years. In addition, their footprint, and products are great and advanced for advanced users. Cons I have no CONS to report or describe, just love the service and products that Bandwidth provides. Review Source TF Tamara F. Porting Manager Telecommunications Used the software for: 2+ years ### "Bandwidth is great to work with. Almost everyone we work with is friendly and helpful" June 6, 2018 5.0 Pros The portal is easy to navigate and intuitive. Having the API to be able to link in is great so we can automatically submit ports or order new numbers Cons Some of the portal is manual and the team doesn't always see the notes right away. It would be great to be a little less manual Review Source CA Christopher A. LNP Department Telecommunications Used the software for: 1-2 years ### "I have been very pleased so far with my experience." June 25, 2018 5.0 This makes porting really fast. Easily order new numbers. Pros Its mostly automated allowing me to make corrections easily. Employees are always polite and helpful, many going out of their way to assist in issues. Cons The advanced address form portion is a bit confusing. Automatic delay does not seem to work or when you press it the order goes into exception as the FOC is past due. More debugging on the delay activation part might be in order. Review Source JG Jennifer G. Translations Manager Used the software for: 2+ years ### "Portal is very easy to use and make changes to existing DIDs." June 18, 2018 5.0 Pros Ease of the portal and the ability to make real time changes. Able to select from multiple DIDs in one rate center. Cons Unable to order multiple Rate Centers in one order. No option to update the whole order with Switch changes. Have to do it line by line. Review Source LG Lisset G. Senior Lead Service Coordinator Telecommunications Used the software for: 2+ years ### "Portal is very easy to use " June 19, 2018 3.0 Pros Ease of the portal and the ability to make real time changes. Customer support is also very responsive and can be helpful. Cons Automated system notes. Rejection, Need to expand their footprint Internationally in the future.It's lacking in some basic reporting Review Source TH Trinity H. LNP Specialist Consumer Services Used the software for: 2+ years ### "Thank you for all your services, much appreciated" June 21, 2018 4.0 Pros Ease with communication between APIs for automation. Our new rep has been most helpful and quick to respond to our needs/inquiries. Thank you! Cons Some reporting capabilities could be improved but the team was able to resolve the issues we were experiencing. Review Source AD Amy D. Associate PM Telecommunications Used the software for: 2+ years ### "customer service is very easy to talk with and help resolve any issues" June 7, 2018 5.0 Pros TN purchasing is super easy and we love being able to pick our TN's. This makes it so much easier to obtain a TN perfect for the customer Cons Portal for ports. we need a notes section when we are submitting the orders for remaining services or new BTN's Review Source KB Karen B. Port Specialist/Sales Support Used the software for: 2+ years ### "My daily interaction using the software and with the support team has been positive and productive ." June 19, 2018 5.0 Pros User friendly, easy access to orders and order status. Focus and quick resolution to open issues. Friendly assistance from support staff. Cons More port control of toll free numbers would be great . Something like the trigger ports of local numbers. Review Source AR Angel R. LNP Manager Telecommunications Used the software for: 2+ years ### "From the easy to use portal to the support staff, it's a positive experience working with Bandwidth" June 4, 2018 4.0 Pros Easy to navigate portal for number information, number ordering, and for LNP requests and their management. Cons New beta for number ordering doesn't include TFNs and being able to request a large amount yet. Once that's fixed, it won't be a con. Review Source NF Nikki F. Telecom Order Analyst Used the software for: 2+ years ### "The people at Bandwidth are so friendly and always willing to help out!" June 21, 2018 5.0 Pros The website is so easy to use. It's very self explanatory and there is no information there that doesn't need to be. Cons After submitting a port request, it can sometimes take a while to receive a response with information regarding the port. Review Source MP Matthew P. Director of Service Delivery Telecommunications Used the software for: 2+ years ### "We've been a customer for years. Excellent experience overall." June 19, 2018 5.0 Pros Bandwidth provides a comprehensive solution that is user-friendly and easily integrates with our systems. Cons We are awaiting some additional features, functionality, and reporting capabilities that would help us better manage our business. Review Source DM Damien M. Tech Engineer Telecommunications Used the software for: 1-2 years ### "Great customer support " September 23, 2018 5.0 Awsome!!! Pros Their customer support , need somthing done they do it no questions asked Cons Has a little bit of bugs in their software, but with their awesome customer support it's not much of a problem Review Source RD Rita D. Telecom analyst Used the software for: 2+ years ### "Very pleased" June 5, 2018 5.0 Pros I can make changes very quickly; change locations, add locations, change destinations, disconnect lines, order new ones. Cons There is nothing I don't like about it. Everything is easily accessible. I use it every day for my orders. Review Source LS Lisa S. PM Used the software for: 2+ years ### "Effective and easy to use. Sharp reps who help tremendously. " June 19, 2018 5.0 Pros Clean, easy to use interface. Service Reps and Managers always available to help. Really fast turnaround. Cons There are no Cons. Once I watched videos on some of the more in-depth features, I felt quite comfortable. Review Source OM OnaJite M. Provisioner Used the software for: 1-2 years ### "My experience is great. As most, you run into issues, but there is a quick turn around in resolution" June 4, 2018 4.0 Pros What I like most is that there is a tutorial for each process. So if you're out of the office for awhile and need a refresher, those tutorial are there to help. Cons What I like least, is having to cancel and resubmit an order if you need to remove a porting TN from an order. I feel there should be a way we can remove TN's from orders without resubmitting. Review Source DS Daniel S. Global Sales Director Internet Used the software for: 1-2 years ### "On the whole, positive" June 4, 2018 3.0 Good value, working reasonably well with our API. Pros On about 50% of searches can get the numbers I need when looking for specific prefixes. Customer support is courteous and often quite helpful. Cons Company has been very inflexible in billing inquiries. Often cannot find the numbers I need. New dashboard is nearly always not effective. Review Source DS Diana S. Telecom Specialist Information Technology and Services Used the software for: 1-2 years ### "Bandwidth is a great vendor" June 7, 2018 4.0 Pros I use one of their portals for my job function. It is easy to use, user friendly, and they always have an available support staff. Cons It would be nice if the email notifications that are generated from their portal, could have specific information that could identify the project/order that is being updated or questioned. Review Source KL Kristin L. Senior Operations Analyst Information Technology and Services Used the software for: 1-2 years ### "Excellent portal, easy to use, quick turnaround, great customer service. " June 19, 2018 5.0 Ease of use, quick turnaround, great support. Pros Portal is very easy to use and user-friendly. Requests are processed quicker than most carriers. Customer support is excellent! Cons Sometimes it lets me chose an FOC that's sooner than possible and I don't get an error until after I submit my request. Review Source Similar Products Featured ## Related categories [Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/)[Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.