# Page 4 | Bandwidth Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Bandwidth the right Telephony solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167939/Bandwidth/reviews

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Bandwidth

4.5 (131)

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Last updated March 13th, 2026

# Page 4 - Reviews of Bandwidth

## Showing most helpful reviews

Showing 76-100 of 131 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BB

Brian B.  
Telecom Order Analyst  
  
Used the software for: 2+ years

### "Great Customer Service from Porting department"

June 19, 2018

5.0

Its a way better product than other software sites like Level 3, VOIP Innovations and Onvoy.

Pros

What I like most about this software is their easy to use porting dashboard that allows me to put all the information of the port on one screen.

Cons

The thing I like least about this software is I wish some of the rejection codes sent were easier to know.

Review Source

ES

Eric S.  
IT Manager  
Telecommunications  
Used the software for: Less than 6 months

### "Your call center at your PC"

June 16, 2021

5.0

The pricing was good for making and receiving calls which was the man reason we took this tool over creating our own within Asterix. We could make VOIP calls easy after integration of the tool

Pros

Great software that lets my application come to life by enabling VOIP through it and call center management. I can work with customers with my staff in many different places

Cons

It wasn't easy to get the integration working but support was there to help in case my team needed it.

Review Source

DM

Doina M.  
Service Coord.  
  
Used the software for: 2+ years

### " Bandwidth support are very friendly and always willing to help out"

June 22, 2018

3.0

Pros

The database is real time.he navigational features and automated messages providing status on pending orders that are not able to be fulfilled during the initial order process.

Cons

Unable to edit comments or delete attachments in orders . To many invalid rejections.More port control of toll free numbers

Review Source

CT

Chris T.  
Solution Specialist  
  
Used the software for: 2+ years

### "It works great and is easy to use."

July 9, 2018

3.0

Pros

The ease at which I am able to submit port requests and track them. It is easy to navigate and train with.

Cons

The software and supporting database functionality doesn't support some of the reporting I would like ot be able to do and the UI could be updated to show data like ports in a better format.

Review Source

VH

Val H.  
Billing and Carrier Services Director  
  
Used the software for: 2+ years

### "Customer support has been great but lacking lately, but issues get resolved when escalated. "

June 19, 2018

5.0

Pros

The portal is user-friendly and easy to navigate. Managing and tracking customer very easy and a great help for a reseller.

Cons

Not being able to track or view past orders such feature changes as placed under a number. The system only shows the latest order and by whom rather than the whole history.

Review Source

EM

Eyeleen M.  
Lead Provisioning  
Information Technology and Services  
Used the software for: 2+ years

### "Bandwidth team always provides expectional customer service. "

June 4, 2018

5.0

Pros

We like the ease of navigation through the portal. Bandwidth customer service and support is always a great experience. Bandwidth knowledge of our account makes order completion ease.

Cons

Lack of route changes in Bulk through the portal. SMS Dashboard availability is not available at this time.

Review Source

MS

Mary S.  
Vice President of Customer Care  
  
Used the software for: 2+ years

### "Porting trouble"

June 18, 2018

4.0

Pros

I had very quick response from support and management. It was nice to know how quickly they responded to my request, and I felt like our customer was being helped.

Cons

I can't think of anything. Our requests are handled quickly, and we are updated with any changes in the status of a ticket.

Review Source

SM

Shalom M.  
CTO  
  
Used the software for: 2+ years

### "Greatest VOIP company of all times"

June 7, 2018

5.0

Pros

This company has not been down for as long as I remember, and I'm using them for over 7 years. In addition, their footprint, and products are great and advanced for advanced users.

Cons

I have no CONS to report or describe, just love the service and products that Bandwidth provides.

Review Source

TF

Tamara F.  
Porting Manager  
Telecommunications  
Used the software for: 2+ years

### "Bandwidth is great to work with. Almost everyone we work with is friendly and helpful"

June 6, 2018

5.0

Pros

The portal is easy to navigate and intuitive. Having the API to be able to link in is great so we can automatically submit ports or order new numbers

Cons

Some of the portal is manual and the team doesn't always see the notes right away. It would be great to be a little less manual

Review Source

CA

Christopher A.  
LNP Department  
Telecommunications  
Used the software for: 1-2 years

### "I have been very pleased so far with my experience."

June 25, 2018

5.0

This makes porting really fast. Easily order new numbers.

Pros

Its mostly automated allowing me to make corrections easily. Employees are always polite and helpful, many going out of their way to assist in issues.

Cons

The advanced address form portion is a bit confusing. Automatic delay does not seem to work or when you press it the order goes into exception as the FOC is past due. More debugging on the delay activation part might be in order.

Review Source

JG

Jennifer G.  
Translations Manager  
  
Used the software for: 2+ years

### "Portal is very easy to use and make changes to existing DIDs."

June 18, 2018

5.0

Pros

Ease of the portal and the ability to make real time changes. Able to select from multiple DIDs in one rate center.

Cons

Unable to order multiple Rate Centers in one order. No option to update the whole order with Switch changes. Have to do it line by line.

Review Source

LG

Lisset G.  
Senior Lead Service Coordinator  
Telecommunications  
Used the software for: 2+ years

### "Portal is very easy to use "

June 19, 2018

3.0

Pros

Ease of the portal and the ability to make real time changes. Customer support is also very responsive and can be helpful.

Cons

Automated system notes. Rejection, Need to expand their footprint Internationally in the future.It's lacking in some basic reporting

Review Source

TH

Trinity H.  
LNP Specialist  
Consumer Services  
Used the software for: 2+ years

### "Thank you for all your services, much appreciated"

June 21, 2018

4.0

Pros

Ease with communication between APIs for automation. Our new rep has been most helpful and quick to respond to our needs/inquiries. Thank you!

Cons

Some reporting capabilities could be improved but the team was able to resolve the issues we were experiencing.

Review Source

AD

Amy D.  
Associate PM  
Telecommunications  
Used the software for: 2+ years

### "customer service is very easy to talk with and help resolve any issues"

June 7, 2018

5.0

Pros

TN purchasing is super easy and we love being able to pick our TN's. This makes it so much easier to obtain a TN perfect for the customer

Cons

Portal for ports. we need a notes section when we are submitting the orders for remaining services or new BTN's

Review Source

KB

Karen B.  
Port Specialist/Sales Support  
  
Used the software for: 2+ years

### "My daily interaction using the software and with the support team has been positive and productive ."

June 19, 2018

5.0

Pros

User friendly, easy access to orders and order status. Focus and quick resolution to open issues. Friendly assistance from support staff.

Cons

More port control of toll free numbers would be great . Something like the trigger ports of local numbers.

Review Source

AR

Angel R.  
LNP Manager  
Telecommunications  
Used the software for: 2+ years

### "From the easy to use portal to the support staff, it's a positive experience working with Bandwidth"

June 4, 2018

4.0

Pros

Easy to navigate portal for number information, number ordering, and for LNP requests and their management.

Cons

New beta for number ordering doesn't include TFNs and being able to request a large amount yet. Once that's fixed, it won't be a con.

Review Source

NF

Nikki F.  
Telecom Order Analyst  
  
Used the software for: 2+ years

### "The people at Bandwidth are so friendly and always willing to help out!"

June 21, 2018

5.0

Pros

The website is so easy to use. It's very self explanatory and there is no information there that doesn't need to be.

Cons

After submitting a port request, it can sometimes take a while to receive a response with information regarding the port.

Review Source

MP

Matthew P.  
Director of Service Delivery  
Telecommunications  
Used the software for: 2+ years

### "We've been a customer for years. Excellent experience overall."

June 19, 2018

5.0

Pros

Bandwidth provides a comprehensive solution that is user-friendly and easily integrates with our systems.

Cons

We are awaiting some additional features, functionality, and reporting capabilities that would help us better manage our business.

Review Source

DM

Damien M.  
Tech Engineer  
Telecommunications  
Used the software for: 1-2 years

### "Great customer support "

September 23, 2018

5.0

Awsome!!!

Pros

Their customer support , need somthing done they do it no questions asked

Cons

Has a little bit of bugs in their software, but with their awesome customer support it's not much of a problem

Review Source

RD

Rita D.  
Telecom analyst  
  
Used the software for: 2+ years

### "Very pleased"

June 5, 2018

5.0

Pros

I can make changes very quickly; change locations, add locations, change destinations, disconnect lines, order new ones.

Cons

There is nothing I don't like about it. Everything is easily accessible. I use it every day for my orders.

Review Source

LS

Lisa S.  
PM  
  
Used the software for: 2+ years

### "Effective and easy to use. Sharp reps who help tremendously. "

June 19, 2018

5.0

Pros

Clean, easy to use interface. Service Reps and Managers always available to help. Really fast turnaround.

Cons

There are no Cons. Once I watched videos on some of the more in-depth features, I felt quite comfortable.

Review Source

OM

OnaJite M.  
Provisioner  
  
Used the software for: 1-2 years

### "My experience is great. As most, you run into issues, but there is a quick turn around in resolution"

June 4, 2018

4.0

Pros

What I like most is that there is a tutorial for each process. So if you're out of the office for awhile and need a refresher, those tutorial are there to help.

Cons

What I like least, is having to cancel and resubmit an order if you need to remove a porting TN from an order. I feel there should be a way we can remove TN's from orders without resubmitting.

Review Source

DS

Daniel S.  
Global Sales Director  
Internet  
Used the software for: 1-2 years

### "On the whole, positive"

June 4, 2018

3.0

Good value, working reasonably well with our API.

Pros

On about 50% of searches can get the numbers I need when looking for specific prefixes. Customer support is courteous and often quite helpful.

Cons

Company has been very inflexible in billing inquiries. Often cannot find the numbers I need. New dashboard is nearly always not effective.

Review Source

DS

Diana S.  
Telecom Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Bandwidth is a great vendor"

June 7, 2018

4.0

Pros

I use one of their portals for my job function. It is easy to use, user friendly, and they always have an available support staff.

Cons

It would be nice if the email notifications that are generated from their portal, could have specific information that could identify the project/order that is being updated or questioned.

Review Source

KL

Kristin L.  
Senior Operations Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Excellent portal, easy to use, quick turnaround, great customer service. "

June 19, 2018

5.0

Ease of use, quick turnaround, great support.

Pros

Portal is very easy to use and user-friendly. Requests are processed quicker than most carriers. Customer support is excellent!

Cons

Sometimes it lets me chose an FOC that's sooner than possible and I don't get an error until after I submit my request.

Review Source

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