# Page 5 | Bandwidth Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Bandwidth the right Telephony solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167939/Bandwidth/reviews --- Bandwidth 4.5 (131) [View alternatives](https://www.capterra.com/p/167939/Bandwidth/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Bandwidth ## Showing most helpful reviews Showing 101-125 of 131 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Michael A. VOIP Manager Used the software for: 1-2 years ### "The site is very user friendly and the customer service I receive is excellent. " June 25, 2018 5.0 Pros I like being able to see the notes from Bandwidth in the order. The staff is DASH is always helpful. Cons I would like to be able to check the status of project ports in the portal. For Toll Free porting, we cannot select customer activation. Toll Free ports are trigger automatically. Review Source CL Courtney L. Service Coordinator Used the software for: 1-2 years ### "The Portal works great" June 19, 2018 4.0 Pros The ease of it, everything is very conveniently placed. The orders load quickly and rejects are typically given in a quick manner Cons When resubmitting for a JEOP, we cannot put the order in resubmitted status, we must wait for a BW employee to submit and then wait 3 days Review Source SR Sam R. TAM Used the software for: 6-12 months ### "Flawless Customer Service" June 7, 2018 5.0 Pros A+ Customer service. I worked with them many times, and even on issues that took an extended time to resolve, he maintained near constant communication throughout the entire thing. This company is the definition of support, and they don't stop. Cons Nothing to say is least liked, this company provides a phenomenal product and backs it up with amazing customer service! Review Source CL Christle L. Telecom Order Analyst Telecommunications Used the software for: 6-12 months ### "Easy, Reliable and Fast" June 20, 2018 5.0 I'm able to use this tool more because of how efficient the tool is. Much better than Voip, Verizon, Level 3 and Onvoy. Pros I love how user friendly the portal is; it makes my job easier! I get to get things done quickly by the simple tabs I'm provided with. Cons I wish some of the rejection notifications would be easier to understand; it would help to make things even more faster for my job. Review Source ML Maury L. Software Engineer II/911 Specialist Used the software for: 2+ years ### "Easy to use and support is responsive" June 25, 2018 4.0 Pros Good customer support, over all the software is easy to use. Overall layout is clean and doesn't have too many distractions. Cons Wish there was a little better navigation between searching records and viewing a record. If I open a record and then need to open another record, I have to either click the back button (Which is not always the best option) or I have to do a entirely new search. Review Source SM Stephanie M. Director of Operations Used the software for: 6-12 months ### "For the most part we are very happy with the software. " June 19, 2018 4.0 Pros We are happy with the functionality of the software. Any time we have needed any assistance and have reached out to Holden Adams, he has always been extremely helpful in bringing our issues to resolution. Cons We would like additional information returned to us on some of the errors and exceptions with the porting process. Review Source Greg G. Operations Fellow Higher Education Used the software for: Less than 6 months ### "Stripe for Cell Phones" April 14, 2019 5.0 Pros \- The documentation and API service adds phone connectivity to most apps in under 10 lines of code. It's kind of incredible. - It's a pay as you go service, so users don't need to worry about paying for unused subscriptions - It's also cheap Cons \- The dashboard systems are hard to navigate. I only use the texting and phone number API, but it seems like I'd need to create a new account for a 911 API. It's strange. Review Source RE Ryan E. Support Engineer Telecommunications Used the software for: 6-12 months ### "Bandwidth support and their dashboard are always an easy and fast experience" June 7, 2018 5.0 efficient TN management Pros The portals are fast, efficient and easy to use. Modifying TNs specifically is much simpler than other platforms I've used and administration is a breeze Cons There isn't any issues I've had with this software to be quite honest, it has always been easy and simple to use. Review Source CH Chris H. Owner Used the software for: 1-2 years ### "Fantastic. Never happier with a carrier." June 11, 2018 5.0 I have everything I need from a provider standpoint. Between the e911, SMS and LNP dashboard's APIs I have access to all the information I need to automate my internal processes. Pros The Bandwidth portal is easy to use for what I need. I feel like as customers we are provided a higher level of control from other providers Cons It's lacking in some basic reporting. I feel like the dashboard should give me some stats, but other than that nothing major. Just some stuff to fill the gaps. Review Source CE Corey E. CS lead Used the software for: 2+ years ### "Easy to use and great support team. " June 11, 2018 5.0 Pros The software is pretty easy to use and their support team is always there to help if you require assistance. Cons It takes some time getting familiar with the software, but we have multiple agents on our team using Bandwidth and don't really have any complaints. Review Source JB Jonathan B. VOIP Engineering Used the software for: 2+ years ### "Always Prompt and Friendly service." June 26, 2018 5.0 Pros Easy to use and the portal is easy to use and when I have questions about it I usually get quick answers. Cons When I use your software, I know I am at work. Other than that the Portal is easy to use and when I have questions about it I usually get quick answers. Review Source JR Joshua R. Lead DevOps Telecommunications Used the software for: 6-12 months ### "Bandwidth is certainly an active product with a set of schizophrenic features" June 12, 2018 3.0 Bandwidth offers functionality for ordering phone numbers and enables routing SMS/MMS text messages which are both good benefits. Pros Once the software is engineered it appears to be fairly stable. Customer support is also very responsive and can be helpful. Cons The software features are chaotically split so that ordering telephone numbers uses an entirely different API and standard than sending text messages. The application platform must have credentials to access the dashboard API. In addition, the documentation for a single API can easily be very misleading. Review Source MM Mary M. Owner Telecommunications Used the software for: 2+ years ### "You are in control..." October 15, 2020 4.0 Bandwidth seems keen on making improvements to better their service and their customer experience. Customer service has been quick and effective in the situations I reached out. Pros The recent all inclusive dashboard/portal makes it easy to keep a hands-on approach to all the details on each DID. Cons Porting can be a bit of a hassle as it's not always clear what the reason is for a rejection or how to fix it. Review Source JS Jose S. Tier 2 Computer Software Used the software for: Less than 6 months ### "Mixed Feelings" May 2, 2019 4.0 8/10 Pros Bandwidth is usually really good when I provision numbers for use. Set up is very simple, also setting up CID is super easy. Cons My only issue is, customer support team is super helpful, but my issues seem to keep going on. Anytime I have LRN issues it never gets resolved and i'll end up having to port away. Review Source VR Verified Reviewer President Used the software for: Less than 6 months ### "The team is highly responsive and helpful." June 30, 2018 5.0 Pros I like that changes are easy to make, and that there are so many options, to forward numbers for example, and to make cnam updates. Cons I don't like that there are different portals. It would be nice to have support, DIDs, e911, etc., all under one portal. Review Source JR Jin R. President Telecommunications Used the software for: Less than 6 months ### "FABULOUS!!!" June 25, 2018 5.0 Pros The service that I received from my onboarding team and my sales team is the best that I have experienced in the last 20 years. Due to the attention to detail and the actual felt care of each of the team members that took care of my account is something that cannot be forced or paid to do. I give this team 10 stars our 5. Thank you for all your support. Cons I have yet to find something that I don't like. This question stumped me as I could not find anything that I do not like. Review Source ML Margaret L. Operations Director Telecommunications Used the software for: 6-12 months ### "Stuck in the Middle" June 25, 2018 5.0 Price and service! Pros I think we all are stuck between the customer and the vendor and need to do our best to make sure everyone is taken care of, support team stepped in for me on more than one occasion to make sure my customer made the impossible deadlines. I cannot say thank you enough for what Bandwidth accomplished! Cons The only think I see as a con is after hours support is on call and every minute you wait when you have an issue seems like an hour! Review Source VR Verified Reviewer System Engineer Used the software for: Less than 6 months ### "Excellent Customer Service " June 22, 2018 5.0 Pros they are always quick to answer any questions weel have and helpful during our implementation process Cons I don't like how many different websites I have to go to in order to make changes or submit tickets. Review Source DW David W. Director of Technology Information Technology and Services Used the software for: Less than 6 months ### "Great staff and very responsive to your needs!" June 26, 2018 4.0 The ability to easily organize our phone numbers into sub accounts and locations. Easily being able to acquire numbers in certain rate centers and locations. Pros The ease of use of the portal was fantastic. It is far and above other providers that we have worked with in the past. The onboarding team and account rep were very responsive through the whole process. Cons The fact that the 911, support and dashboards websites require separate accounts and logins for each. Review Source aS alan S. translations engineer Used the software for: 1-2 years ### "Great!" June 27, 2018 5.0 Pros Ease of use. Easy to look up info and activate ports! I really like the fact that you can take care of everything through the portal. Cons there really is not a lot I can think about as a con for this as I stated before pretty much everything can be handled. Review Source LW Linda W. CEO Telecommunications Used the software for: Less than 6 months ### "Rock solid reliability and excellent U.S.A. based customer service." June 23, 2018 5.0 Ability to offer telephone numbers from any area of the United States. Pros Easy to use provisioning and expansive selection of DID availability. Bandwidth implementation team specialist have excellent knowledge of the product and platform. Cons Better search tools for vanity and block numbered DID numbers. Would love to see a porting dashboard showing all port cases that can be sorted by port date, DID number, etc. Review Source MB Marissa B. Customer service representative Outsourcing/Offshoring Used the software for: 6-12 months ### "Bandwidth" December 16, 2018 4.0 Pros I like that we are able to access additional information regarding a customer's transfer through Bandwidth. Cons The software can be a bit confusing without the proper training for navigation. Review Source AE Adam E. Global Head of Provisioning Services Telecommunications Used the software for: 6-12 months ### "Bandwidth were straight forward to onboard, with supportive, responsive and attentive people" July 9, 2018 5.0 Pros Low touch new number Provisioning, Phone Number Dashboard API, honest trust site (status.bandwidth) and a easy to use portal. Cons The slight complexity of porting larger amounts of numbers that needed to be split out. This however was supported by Bandwidth through a 'Project Port' moving forward and helped simplify the larger porting orders submitted. Review Source JV Janesa V. Business Systems Analyst Telecommunications Used the software for: 6-12 months ### "Efficient. User friendly." June 21, 2018 4.0 Pros Same as above. Efficient and user friendly. I like how the user is able to set up notifications to be alerted when any orders are changed or updated. Cons The drop down menu options sometimes feel a little clunky. Sometimes they move too quickly and when I attempt to select an option, I either end up selecting nothing or the wrong selection. Review Source CJ Carolyn J. Network Planning Manager Used the software for: 2+ years ### "The software is easy to navigate." June 19, 2018 4.0 Pros The navigational features and automated messages providing status on pending orders that are not able to be fulfilled during the initial order process. Cons It would be helfpul if the link to open a support ticket was automatically associated with the login that you're using instead of having to login via a different part of the system. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.