--- title: "Bandwidth Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bandwidth Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/167939/Bandwidth/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Bandwidth Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Bandwidth ## What is Bandwidth? Bandwidth is a software company with APIs that make it easy to embed voice, messaging, and 911 access into software and applications. We're transforming the way people communicate and challenging the standards of old telecom. We power some of the most important communications technologies on the market today- companies like Google, Skype and Ring Central to name a few. ## What is Bandwidth used for? [Telephony](https://www.capterra.com/telephony-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 131 user reviews Reviews sentiment Positive 92% Neutral 5% Negative 3% Starting price $0.35 One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bandwidth?[Manage this product listing](https://www.g2.com/products/bandwidth-bandwidth/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bandwidth 4.5 (131) VS. [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $0.35 One Time Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (131) Ease Of Use 4.0 (1,971) Value For Money 4.4 (123) Value For Money 4.2 (1,619) Customer Service 4.6 (124) Customer Service 4.0 (1,590) ## Bandwidth alternatives [4.4 (566)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (470)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars Highest Rated [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Bandwidth Overview ### What problems does Bandwidth solve? Bandwidth solves the administrative burden of moving, ordering, and managing phone numbers by putting port requests, activation timing, status tracking, number searches, location-based subaccounts, and routing controls in one workflow. Telecom operations teams, VoIP resellers, provisioning specialists, and customer support staff benefit from faster number changes and clearer oversight of customer inventory. Answer based on 63 reviews Overview ### Which roles and teams benefit most from Bandwidth? Bandwidth is most used by telecom operations and service-coordination teams managing phone-number orders, porting, and customer provisioning. Telecom specialists, LNP managers, and VoIP engineers oversee carrier connectivity, while systems administrators and software teams support integrations. Owners, executives, and product managers monitor service delivery, operational performance, and communications planning. Answer based on 131 reviews Overview ### What company size and industries is Bandwidth built for? Bandwidth is built for customers of all sizes, with small businesses in telecommunications forming its largest reviewer group at 62% and 60%, respectively. It also serves enterprises (22%) and midsize businesses (17%), particularly in IT services (16%) and computer software (5%), for voice, messaging, 911 connectivity, and telephony. Answer based on 131 reviews Features and Usability ### What are the key features of Bandwidth? Bandwidth includes group messaging as a core feature, plus APIs for voice, SMS, number ordering, and porting automation. Its portal supports DID provisioning, location and sub-account management, port order tracking, call routing, SIP trunking, and E911 configuration. Reviewers also frequently discuss SMS integration and carrier-level number management. Answer based on 80 reviews Getting Started and Support ### How reliable is Bandwidth when technical issues arise? Bandwidth maintains reliable voice services for many teams and generally resolves portal or service issues quickly. Some users encounter intermittent portal errors, call-quality or messaging-delivery concerns, limited number inventory, and slower responses for critical or after-hours cases. Businesses with complex deployments may need closer support coordination. Answer based on 30 reviews Getting Started and Support ### What training and onboarding options does Bandwidth offer? Bandwidth provides live online sessions, webinars, documentation, and videos for team training. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for learning product features and setup steps. Answer based on 3 reviews Getting Started and Support ### What customer support options does Bandwidth offer, and how do users rate the experience? Bandwidth offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often report fast, friendly, helpful responses, prompt ticket resolutions, and accessible account teams. However, some describe slow or unclear updates for critical, billing, porting, and verification issues, along with inconsistent account management. Answer based on 80 reviews Features and Usability ### Is the Bandwidth portal easy to use? Bandwidth gives teams an easy-to-use portal for ordering numbers, managing ports, and making real-time service changes. Many business users find navigation and number searches straightforward, although separate logins for support, emergency services, and other tools, plus manual tasks and bulk-management limits, can slow administration. Answer based on 37 reviews Order update ### How well does Bandwidth keep me updated on orders? Bandwidth provides real-time order status and notifications, helping telecom teams track number orders, ports, and service changes. Users value quick updates and easy edits, but automated messages can lack context, requested dates may shift, and order history, notes, search, and resubmission workflows sometimes require manual support. Answer based on 45 reviews ## Features AI summary Based on 2,215 Telephony reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) Bandwidth supports all three features that reviewers rate highest: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage internet-based calling, direct calls to the right destination, and oversee call activity for quality and performance, allowing teams to improve communication efficiency and maintain better control over customer interactions. VoIP Connection 4.3 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Routing 4.0 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Monitoring 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 4.5 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes API 4.6 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Bandwidth 27 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - API Design: Creation of a plan for an API to expose data and functionality to its users - Audio/Video Conferencing: Audio/Video Conferencing - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Text to Speech: Turns text into natural sounding speech - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.4 (131) 4.4 Based on 131 reviews ## Pricing Value for money 4.4 (123) Free Trial Free Version Basic $0.35 One Time Value for money 4.4 (123) 4.4 Based on 123 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (124) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (124) 4.6 Based on 124 reviews ## User reviews Overall rating 4.5 Based on 131 reviews Filter by rating Counts reflect reviews available in this feed. 5(83) 4(37) 3(7) 2(2) 1(2) Mentioned topic Recent reviews first, then most helpful Brianda M. Telecom Specialist Used the software for: 3-5 years ### "My Preferred Carrier " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2018 I save a lot of time when I use the Bandwidth portal versus other carriers portals that I use. I would say on average to order a new number through Bandwidth versus other portals, it takes me half as much time. For submitting ports, I save even more time than that. Pros User-friendly which makes it time efficient and the Bandwidth team is wonderful to work with. The majority of our companies numbers are ported/ordered through Bandwidth because we have found this to be the best and easiest carrier to use. Cons The port tool will not tell you the carrier of a number if it is not portable. It also will not tell you the carrier of toll-free numbers or if they are on different RespOrgs before you submit them. DF Dave F. Systems Administrator Used the software for: 3-5 years ### "Bandwidth.com Comes Highly Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2022 Very satisfied with their service and responsiveness to any technical issue that arrises. Pros Its web based and makes self-management a breeze. Cons Having to create manual tickets for certain things like adding a trusted IP, but I understand its for security and allows their service to not be abused. PM Product Manager Product Manager Used the software for: 3-5 years ### "Good Platform; Absolutely Terrible Support" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 11, 2025 Pros Platform is good. The features are there for the most part. Cons Their support during the new 10DLC requirements changes has been absolutely abysmal. Account managers making excuses for delays in 10DLC processing with enablement stuck for months at a time. Any business that can provide better support the Bandwidth would have my business instantly. Ruben W. Head of Artificial Intelligence & Machine Learning Used the software for: 1-3 years ### "Efficient communication at low rates." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 12, 2022 Bandwidth offers us a very efficient service with competitive rates, which is very important in a multi-office company like ours. It helps to maintain stable and prolonged conversations without interference and outages. Pros I like it because whenever I need to talk to colleagues in other cities I only have to request a number and I get it instantly. I have been able to assign numbers to employees who work together with me and we have been able to develop a very efficient collaborative work. Cons There is nothing I dislike about this platform. Marty C. Telephony Engineer Used the software for: 3-5 years ### "Bandwidth customer support far exceeds their peers. They finish most requests in just a few hours." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2018 Worry free call routing. Pros Ease of use stands out first. As a daily user I count on Bandwidth to point thousands of phone numbers to my customers correctly and route tens of thousands of calls daily. We use 5 SIP providers in our business and I choose Bandwidth as the primary carrier over all the others every time hands down. Cons There is nothing I don't like about Bandwidth. They have all the tools on their site I need to do my job efficiently. William C. Provisioning & Porting Coordinator Used the software for: 3-5 years ### "Exceptional Service! I work with Bandwidth on a daily basis and they always go above & beyond!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2018 On a daily basis Bandwidth makes my job easier, in comparing with other options Bandwidth gets my vote every time. Pros Exceptional Service! I work with Bandwidth on a daily basis and they always go above & beyond! Very easy portal, the staff is great to work with! Cons I've worked with Bandwidth for a little over 3 years and I have watched the company involve and raise their expectations for themselves. There is nothing I do not like about working with Bandwidth! DO Director of Provisioning/Operations Director of Provisioning/Operations Used the software for: 3-5 years ### "Incredible customer service and response, ease of use on the website" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2018 Pros Everything is user friendly on the site and the technical and customer support teams are always super fast in responding and escalate things easily and quickly for quick resolution. Very satisfied! Cons I would say the ordering of phone numbers can sometimes be tedious. The old version is what I use and it is much easier to navigate. CE CEO CEO Used the software for: 3-5 years ### "Great team to work with. Company provides solid value to customers." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 12, 2018 Pros Bandwidth provides my company with solid product at a very competitive price. They are large enough to have the services I need and a quickly responding support department. Cons Bit hard to work with finance team on unique taxation issues. Not a huge deal just a bit annoying and was a corner case. Craig N. NOC/Devops Engineer Used the software for: 3-5 years ### "Best of our wholesale vendors we work with." 5.0 June 6, 2018 Pros Tooling is great and easy to use. It offers much more customization without having to contact the vendor than anyone else. Customer service is stellar across all teams. Cons It's not flashy and looks outdated (Not something engineers generally care about but I had to put something) Daniel A. Director of Account Fulfillment Used the software for: 3-5 years ### "Bandwidth is outstanding!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2018 Pros The customer service team are very friendly and professional. Dealing with Bandwidth is a breeze and that makes my life easier. Cons Response to critical issues is sometimes lacking which delays our ability to service our customers. Overall, great service and experience!! [View all Reviews](https://www.capterra.com/p/167939/Bandwidth/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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