Spiro Technologies

Spiro


4.5 / 5
23 reviews

Who Uses This Software?

Sales teams at mid-enterprise B2B companies. Our 2,000 customers include companies in the industries of: manufacturing, insurance, finance, real estate, logistics, software, and many more.


Average Ratings

23 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month/user
  • Pricing Details
    per user, per month, billed annually
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Spiro Technologies
  • spiro.ai
  • Founded 2014
  • United States

About Spiro

Spiro is an AI-Powered sales automation CRM that automatically creates contacts, organizes and prioritized opportunities, and proactively recommends next steps to move all your team's deals forward. Spiro takes the work out of sales and provides managers with intelligent sales reports that help turn their sales team into a sales machine.


Spiro Features

  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management
  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Spiro Reviews Recently Reviewed!


My experience with Spiro so far has been very good.

Jul 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use. I like the fact that Spiro is very engaged on a daily basis with customer support. We are not the most easy company to work with as our demands can be much but Spiro is always responsive to any of the requests we have and are very communicative throughout the process.

Cons: There really isn't much that I don't like about the software. If you want to set up a campaign and select multiple contacts/pages, you can only do it one page at a time instead of selecting "select all". Very minor issue.

Overall: Obviously the tracking of prospects and activity by the sales team, both inside and out. The proactive interaction with the Spiro team in helping us maximize the capability of the platform so we can best utilize the field sales team time on a daily basis. Overall very pleased with the platform and support from Spiro.

Spiro has changed the way we manage contacts and opportunities.

Jan 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think what we at Henderson Services are finding that we like the best about Spiro is the availability to have several people working out of the same group of contacts and to integrate all of our touches and opportunities so that we are all aware of who is working on what. The option to tailor the reminders experience to each of our own personalities really helps drive it home.

Cons: Occasionally certain pages are not set up quite the way we would like or do not have filter options that we need to see. Fortunately the Spiro team has been great about customizing our experience and helping use get those things integrated into our version.

Overall: This software has allowed us to aggregate contacts and business opportunities across many users in multiple offices.

Capterra loader

What an easy CRM to use and have available

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This has been one of the best CRM experiences that I have had. I have used several others, but this was a breeze to use, the phone app is fantastic, integration with corporate email was simple: just everything really.

Cons: We have had some cases where we needed some more functionality. However, Spiro was eager to address our concerns and has really come through on our requests.

Overall: My company has seen an uptake in overall customer interaction and collaboration between sales personnel. It has been a great place to come together on projects with multiple departments being able to utilize easy to access customer information.

Vendor Response

by Spiro Technologies on August 22, 2018

Thank you Joshua! We are happy to hear that Spiro is helping you reach more customers, and allowing all departments to work together easily. Thank you for being a Spiro customer!

Capterra loader

Spiro has helped me grow my business and handle the increase in customers.

Jan 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like most about Spiro it's easy to use user interface. I can put all the relevant information about a customer in an easy-to-manage location and classify them with a great deal of specificity.

Cons: What I think could be improved is Opportunity organization. I like to sort throught my customers by accessing their "Created Date", but organizing opportunities by "Created Date" is not currently an option on Spiro.

Overall: Efficeincy, ease of use, effective systems management capabilities.

Vendor Response

by Spiro Technologies on January 19, 2018

We're so happy to hear that Spiro is helping you grow your business! Thank you for your feedback on wanting to sort your opportunities by "create date". We plan to roll out sorting options like this in a release next month.

Capterra loader

Easy to use and does a great job of reminding me when I need to follow up with prospects

Jan 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The reminders hold me accountable to follow up emails and a regimented sales cadence. I also like all my notes from past experiences with a prospect are on one page.

Cons: Other sales engagement tools have automated the email processes which saves a significant amount of time, but those other tools are also more expensive. So you get what you pay for.

Overall: More prospects entering my pipeline because I was reminded to make that 4th and 5th call. More touches equal more opportunity.

Vendor Response

by Spiro Technologies on January 19, 2018

Hi Kevin,
I'm pleased to let you know that we will be releasing more automated email functionality in the next month, giving users the ability to send email campaigns to a list of contacts, and track opens, etc.

Love the App on my phone and the reminders

Jan 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The assistant and the reminders. It really keeps me on my toes, especially when travelling. The quick access is a huge bonus

Cons: I wish there was a better way to track my weekly productivity. How many calls I have made, how many time I called a specific contact and time of day.

Vendor Response

by Spiro Technologies on January 08, 2018

Hi Jared,
Thank you for being a valued Spiro customer. As a Spiro user, you receive an automated weekly email that show you a summary of your sales activities, including numbers of calls, emails and meetings. You can also gain valuable insight into your sales productivity by using the email assistant. Send a quick email to assistant@spiro.ai asking what you have done this week, and you'll receive a summary of your progress.

Organization for my sales team.

Jan 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Simplicity on front end. It is very easy to use and no excuse for team not to use it. We have seen an increase in sales.

Cons: For some reason I struggle with the reports. I know the data is their to help make my team more efficient.

Vendor Response

by Spiro Technologies on January 08, 2018

Thank you Chris for your review, and for being a Spiro customer! Our customer success team is always here to help you set up any reports you need to make you team more efficient. I'll have your Customer Success Manager reach out to schedule a time to review what reports you'd like to see.

Capterra loader

An easy to use CRM with the best sales reports!

Jan 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to get up and running - the customer service team helped me import all of my contacts smoothly. I'm always on the go, so I make great use of the Email Assistant to check on my deals without having to even log into Spiro. It's great. And I love the reports - not only are they easy to use, but they are helping me discover deals that need more attention.

Overall: Helped me uncover some deals I had forgotten about, called them, and got the business. I wasn't that familiar with running reports, so was hesitant at first to use them, but the customer support people at Spiro walked me through the reporting features and now I use them all the time.

The best CRM that I have ever used. It allows very easy and intuitive tracking of the my accounts

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy and intuitive input and tracking of my accounts, prospects and customer renewals so that nothing falls through the cracks.

Cons: I do not like the limited integration of the spiro mobile app when receiving a call from a customer in my spiro app who isn't saved in my personal phone book so it doesn't put the callers name into my call screen.

Overall: Increased sales and more recurring revenue from repeat customers.

Great Sales CRM that provides what's needed without all the extra fluff.

Jan 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple ease of use that provides for consistent engagement with perspective clients. These benefits combined with a simple learning curve allow sales teams to instantly use the platform.

Cons: No real complaints, perhaps in the future the software will expand to incorporate a pipelining tools that provides curated leads.

Vendor Response

by Spiro Technologies on January 19, 2018

Thank you for your review Eli. We're happy to hear your sales team was able to instantly use Spiro!

Great for managing deals. literally have to think a lot less and just go.

Jan 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Managing opportunities and Spiro assistant, the ease of transferring contacts is nice too. Love the Gmail plug-in and how we can export contacts into a csv.

Cons: Not fully understanding how all the data, results, and reports are tracking/compiling. Not a huge fan of the reminders, but understand how helpful they can be along the way.

Vendor Response

by Spiro Technologies on January 19, 2018

Hi DJ,
Thank you for being a valued Spiro customer. If you'd like to dig into the Spiro reports a little more to understand all the data, our Customer Success Team is always here to help you out!

Great Team

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use while on the road - a great tool for all of our sales people. When used correctly it helps each person become their best.

Cons: Not that many cons - really. Coming up the learning curve always takes time. Getting our people to use and to trust it was thew biggest challenge.

Overall: I have a better understanding of the sales funnel across the company - helps in allocating resources.

Vendor Response

by Spiro Technologies on July 17, 2018

We are happy to hear that Spiro is helping your sales reps be their best. Thank you for your review, and for being a valued Spiro customer!

Helped organizing my client data

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Categorized, always modifying, helped in organizing my client database, its reminders features, emails I receive about reminders

Cons: Could use a bit more.functions, but overall its good.

A bit of color and grafix on the website could make spiro more attractive.

Overall: Productivity rate went up.

Email blasts.

Categorized dashboard

Vendor Response

by Spiro Technologies on July 12, 2018

Thanks for your positive feedback Luis! We are glad to hear that your productivity went up since using Spiro. Thank you for being a valued customer.

easy to use, fairly intuitive

Jan 11, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Too is fairly ease to use, relatively intuitive bot service, good options for setting reminders and follow up. Nice layout and very good in terms of providing the necessities as a CRM tool.

Cons: There is limited functionality and data migration capabilities between accounts, contacts and opportunities. Would like to see history of past opportunities closed/won and area where we can keep notes regarding calls and contact details.

Capterra loader

I have enjoyed using Spiro over the last few months. This is the best CRM I have used

Jan 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of use. When I send emails or receive them, they automatically populate in my contacts profile. This makes it very easy to track our conversations. Also, it is simple to email from Spiro, allowing me to stay in one screen.

Cons: I have had a few issues with lost contacts, but the customer service team at Spiro has been very quick to help me with this.

Overall: Having multiple accounts, and contacts within each account I am easily able to track my communication on a daily basis. This helps me to know when I have spoken to a customer, and exactly what we discussed. The follow up prompts are automatic, and with one click, I can remind myself to call each customer frequently. Also, the reminders are emailed to me, so that I know daily what I need to do.

Vendor Response

by Spiro Technologies on January 19, 2018

Thank you Adam for your review of Spiro! We are happy to hear Spiro is keeping you on top of all your deals.

The support we've received by Erick Ruuttila has been fantastic!

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The automatic entries when an email is sent or received and automatic entry when a phone call is placed.

Cons: There have been some reports which I needed, but Erick quickly and in great detail created the reports.

Overall: Detailed opportunity tracking with a minimal time expenditure.

Vendor Response

by Spiro Technologies on July 19, 2018

Thanks Jim for being a Spiro customer, and for the nice review! We are pleased to hear how happy you are with the customer support you have received. Thanks again!

Finally A Salesperson-Friendly CRM

Feb 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Spiro has helped me keep on top of my opportunities and to move them further through the sales cycle in less time. Add in to that the countless features that are included, especially the reporting options and you have a program that is kind of fun to use. Being in the software sales marketplace myself, it is good to work with a company that engages with its clients to ensure that the software is delivering on all of its promises.

Cons: It would be great I guess if it did all the work for me, but then I would be out of a job! So please don't let it get too smart!

Overall: It is a great sales management aid.

I have really enjoyed using Spiro to organize my contacts and prospects.

Jan 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That it constantly reminds me to follow up with prospects, that I may otherwise fail to follow up with in a timely manner. I love the app. It's the best!

Cons: That it sometimes acts choppy when accessing on my PC through Internet Explorer. This issue does go away when using Spiro through the app though.

Overall: The ability to organize and manage information about prospects, in a way that others in my company can access to. This shared information helps prevent missed opportunities on our end.

Vendor Response

by Spiro Technologies on January 19, 2018

Hi Josh,
We're happy to hear that Spiro is helping keep you organized and following up with your prospects in a timely manner. Thanks for being a customer!

Spiro is a great every day CRM tool to help keep clients and prospects organized.

Jan 04, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The organization of the tabs makes it so I can go from my company prospects to my reminders in an easy fashion.

Cons: The app is significantly less detailed with notes that myself or my teammates have left on company.

Good and Bad. Some things we love, some things we don't.

Jan 05, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The App. Tracking business won and who is sending the business. Ability to connect contacts under company.

Cons: We're missing notes and some notes are duplicated under the wrong providers. It's difficult to sort a report and there are a lot of unnecessary fields in the reports. Limited reports available through the app. On certain screens, you can't use the "Tab" button to move from field to field.

Overall: I was able to express my Pros and Cons of the product I've been using. I spoke on behalf of myself and my colleague, who is also using Spiro.

Vendor Response

by Spiro Technologies on January 08, 2018

Hi Athena,

Thank you for rating our customer support 5 out of 5 stars! We take pride in having a Customer Success Manager assigned to every Spiro user. I'll have your CSM reach out to set up a time to go over reports, and how they can work best for your needs.

Creative

Nov 12, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I love Spiro's creative approach to assistants within the platform and the users ability to set the persona. It makes the platform entertaining as well as intuitive.

Cons: Too many times when sending e-mails to the assistant the information did not translate accurately when creating prospects, etc. Usually I would have to go into Spiro and update the fields so that they were correct.

Customer service and response to emails is second-to-none.

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to track every interaction with each of my customers so I can pull up the history quickly when I go to visit or call that customer.

Cons: I wish it was interfaced with Siri for voice command while I'm driving. That's the only thing I wish was improved

Overall: Improved organization leads to more sales won and the ability to stay on top of repeat customers and track when their next shipment will need to get ordered

Vendor Response

by Spiro Technologies on March 06, 2018

We are pleased to hear that you are winning more sales with Spiro! Thank you for your great feedback, and for being a valued customer.

Easy, Fast and Hardy enjoying the experience

Jan 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use on all devices I have as well as functionality. Data entry is simple with an easy flow.