--- title: "VCC Live Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VCC Live Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/167993/VCC-Live/" page_type: "product" language: "en" --- # VCC Live Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VCC Live ## What is VCC Live? VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer amongst others) allow your contact center team to perform a wide variety of activities on a single platform. Its unique feature, VCC Live Pay allows you to initiate payments over the phone, speeding up debt collection processes. ## What is VCC Live used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/) Overall rating Based on 27 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $60 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VCC Live?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://vcc.live&name=VCC Live) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VCC Live 4.7 (27) VS. [### Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (265)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting Price $60 Per User, Per Month Starting Price $75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (27) Ease Of Use 4.4 (265) Value For Money 4.7 (26) Value For Money 4.1 (221) Customer Service 4.7 (26) Customer Service 4.0 (229) ## VCC Live alternatives [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting price $110.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Call Center Studio](https://www.capterra.com/p/176017/AloTech/) [4.5 (47)](https://www.capterra.com/p/176017/AloTech/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [BeInContact](https://www.capterra.com/p/240379/Beincontact/) [4.4 (14)](https://www.capterra.com/p/240379/Beincontact/#reviews) Starting price $38.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) [4.8 (327)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about VCC Live Overview ### Which roles and teams benefit most from VCC Live? VCC Live is most used by call center leaders, customer service teams, account managers, and sales managers who need to manage outbound and inbound conversations efficiently. IT administrators and project managers support setup and integrations, while business analysts and executives use reporting, forecasting, and performance visibility to improve operations. Answer based on 27 reviews Overview ### What company size and specific industries is VCC Live built for? VCC Live is designed for outsourced call centers and BPOs, as well as mid-sized to enterprise organizations in banking, financial services, insurance, telecom, TV shopping, telemarketing, surveys, real estate networks, hospitals, airlines, support services, retail, and shared service centers. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of VCC Live? VCC Live offers call center management features including automatic call distribution, auto-dialer options, predictive and progressive dialing, IVR, call routing, call recording, and call monitoring. It also includes CRM, ticket management, multi-channel communication through chat, email, SMS, and live chat, plus reporting, workflow configuration, and access controls. Pricing ### How much does it cost and what fees or limitations are included? VCC Live starts at $60 per user/month for the Standard plan, with Professional at $85 and Multichannel at $105. A free trial is available. Pricing-related feedback is positive, citing excellent customer support and limited maintenance costs for outbound operations. Answer based on 1 reviews Integrations ### Which third-party tools and platforms does VCC Live integrate with? VCC Live integrates with Adobe Commerce, Salesforce Marketing Cloud, Worldpay for Enterprise, and Zapier. Its catalog covers e-commerce, marketing automation, payments, and app connectivity, giving teams a concise set of third-party options for linking customer data and workflows across core business systems. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does VCC Live offer? VCC Live provides in person training, live online sessions, webinars, and documentation. In person training supports face-to-face guidance, live online sessions and webinars offer guided instruction remotely, and documentation gives teams written reference material for self-paced review and setup. Getting Started and Support ### What customer support options does VCC Live offer? VCC Live provides Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. Users describe the support team as helpful and responsive, with requests handled well, though some say certain setup tasks can be complicated and service quality is not always consistent. Answer based on 8 reviews ## Features AI summary Based on 3,823 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) VCC Live supports all three of the features reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and oversee agent performance in real time, allowing teams to improve service quality and handle call volumes more efficiently. Call Logging 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Automatic Call Distribution 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Alerts/Escalation 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request VCC Live 52 features ### All Features - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Management: Manage, store and organize emails within the system or via third-party apps - FCC Compliance: Federal Communications Commission (FCC) compliance - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Text to Speech: Turns text into natural sounding speech - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.6 (27) 4.6 Based on 27 reviews ## Pricing Value for money 4.7 (26) Free Trial [View pricing plan details](https://www.capterra.com/p/167993/VCC-Live/pricing/) Standard $60.00 Per User,Per Month It includes: - Automated E-Mails - Campaign Management - E-Mail Support - Internal Chat - Management - Outbound and Inbound Calls - Predictive Dialer - Reports and Statistics - Robinson List Handling - Telecommunications Services - Transfers - User Right - Voice Recording - Web Integration Professional $85.00 Per User,Per Month It includes: - API - Automated E-Mails - Automatic Machine Voice Detection - Campaign Management - Dashboards - E-Mail Support - Expanded Data - Handling - Intelligent IVR - Internal Chat - International Phone Numbers - Management - Outbound and Inbound Calls - Personal Consultant - Predictive Dialer - Quality Control - Real-Time Quality Management - Reports and Statistics - Robinson List Handling - Speech-to-Text - Team Work Support - Telecommunications Services - Text-to-Speech - Timezone Handling - Transfers - Unique Statistics - User Right - Voice Recording - Wallboard - Web Integration Multichannel $105.00 Per User,Per Month It includes: - API - Automatic Machine Voice Detection - Campaign Management - Consultant - Customer Care Email Handling - Dashboards - Dynamic SMS & Email Templates - Expanded Data - Facebook Messenger Integration - Handling - International Phone Numbers - Language-Based Email Queues - Outbound and Inbound Calls - Personal - Quality Control - Real-Time Quality Management - Reports and Statistics - Sending Automated Emails - Sending Automated SMS - Spam & Virus Filtering - Speech-to-Text - Team Work Support - Text-to-Speech - Ticket-Based Case Handling - Unique Statistics - Voice Recording - Wallboard - Whatsapp Integration Premium Contact Vendor for Pricing It includes: - API - Automatic Machine Voice Detection - Campaign Management - Consultant - Customer Care Email Handling - Dashboards - Dynamic SMS & Email Templates - Expanded Data - Facebook Messenger Integration - Handling - Higher - International Phone Numbers - Language-Based Email Queues - Level of Security - Outbound and Inbound Calls - Personal - Premium Customer Care - Quality Control - Real-Time Quality Management - Reports and Statistics - Sending Automated Emails - Sending Automated SMS - Spam & Virus Filtering - Speech-to-Text - Support - Team Work Support - Text-to-Speech - Ticket-Based Case Handling - Unique Statistics - Voice Recording - Wallboard - Whatsapp Integration Value for money 4.7 (26) 4.7 Based on 26 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[ Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (26) 4.7 Based on 26 reviews ## User reviews Overall rating 4.7 Based on 27 reviews Filter by rating 5(19) 4(7) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MM Milan M. CEO Financial Services ### "Contact center of the financial institution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2022 We have been using VCC Live in our company for many years and are completely satisfied with both the software itself and the technical support and handling of our requests Pros Ease of use, intuitive user interface, lightning-fast support Cons Setting up some functions is a bit more complicated, but technical support will always help here Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AM Adam M. team leader Consumer Services ### "The best software on the market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 19, 2021 Pros It's easy to use, the helpdesk team very helpful. You can find everything in this software, what you need for a callcenter. Cons Expensive software and sometimes you can experience server problems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Amber B. Health Coach Health, Wellness and Fitness ### "VCC review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 April 19, 2019 Pros Easy to learn and use in a call center setting. Cons Connectivity is sometimes spotty and software can freeze or crash easily. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BP Branimir P. IT manager Financial Services ### "Great service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 26, 2019 Overall, a nice peace of software and a good reliable service worth the money... Pros It is fully cloud based and thus mostly maintenance free. Loads of features and customisation options. Cons A bit difficult to handle oll of the features and options at the beginning... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Diana M. Call Center Manager Banking ### "Review about VCC" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 25, 2019 I can get all the statistics I want, I just need to figure out what I want to use them. Pros Easy to use but not so clear to set up. Shows everything what a CC manager needs. If you know what do you want to see, you can do it on your own. Cons I'm a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge. I've just got into usage of VCC in the middle of summer, and I try to keep up with them on my own but it sometimes not so easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Edit S. campaign manager Insurance ### "Work efficiently and simply from anywhere." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2019 All sales operators receive their own customers. We can efficiently work with large databases using the predictive dialer. Pros Software management is easy, project management is transparent. It is also excellent for working at home or everywhere :-) Cons If you use more complex scripts, you need more attention. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Attila D. Planning & Forecasting Manager Financial Services ### "VCC Live Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 25, 2018 A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective. The staff is open for discussion and give professional support and advice through understanding our business. I would recommend it everyone still using on-premise solutions! Pros User friendly, easy to learn Always evolving, new functionalities add to business value More visibility in reports and monitoring than before Flexible compared to our previous system, highly customizable: Script editor is one of the best I've seen IVR editor is very ergonomical Cons Does not always support business logic Some report interfaces miss some filters which would come handy in some cases Minor functionalities (on nice to have level) are missing, but will be developed, hopefully! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Assistant Manager Research ### "VCC Live for outbound calling" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 19, 2018 Good so far to use Pros 1) Easy to use and access from any corner of the world 2) Amazing Predictive dialer Cons 1) Call issues experienced in some countries 2) Must work on user interface aesthetically Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Krisztina D. Customer Service Manager ### "We got exactly what we wanted." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2018 We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted. Pros Excelent support, flexible attitude. Easy to use. Access it from anywhere. It has so many solutions. Constantly evolving system. Cons We would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NG Nikoletta G. Account Manager ### "User-friendly software, reliable contact people, quick and effective information flow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 4, 2018 Pros User-friendly, easy to use administrator platform. I can use complex settings in a few minutes by myself. The User state log and it's drop-down-menus (quick search terms). Customer Service and the dedicate contact are always there for help, inform us about news proactively. Cons The development request's implementation time length could be shorter. A supervisor interface on mobile would be great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/167993/VCC-Live/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.