VCC Live

VCC Live

5 / 5 19 reviews

Who Uses This Software?

outsourcing, BPO, bank, insurance, telecom, tvshop, teleshop, survey, reail network, real eastate network, hospital, airline, support service, SSC,


Average Ratings

19 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $55.00/month/user
    See pricing details
  • Pricing Details
    Our pricing has been tailored to fit every business scale.
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • VCC Live
  • vcc.live
  • Hungary

About VCC Live

VCC Live is a cloud-based contact center software, providing telecommunications services to all types of business that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer among others) allow your contact center team to perform a wide variety of actions from one single software. With VCC Live omnichannel solution, you can use and switch between multiple communication channels such as voice, email, chat, and SMS.


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VCC Live Features

  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR/Voice Recognition
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics

VCC Live Reviews Recently Reviewed!


Great call center software

Jun 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Excellent features, user friendly, easy to learn... Supports multiple languages, user roles, management features, automated credit card payments and a lot more.

Cons: No possibility of local installation to use with on-premises voip solutions. Would be great if perpetual licenses are available with local installation...

User-friendly software, reliable contact people, quick and effective information flow

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User-friendly, easy to use administrator platform. I can use complex settings in a few minutes by myself.
The User state log and it's drop-down-menus (quick search terms).
Customer Service and the dedicate contact are always there for help, inform us about news proactively.

Cons: The development request's implementation time length could be shorter.
A supervisor interface on mobile would be great.

Great experience!

May 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Quick and useful program that helped us raise our sales and productivity. The results are visible immediately.

Cons: Program dependence on internet quality. If the speed of the connection decreases because of some reason, it influences the quality of the phone call.

VCC Live effectively changed our company, our team and our customers.

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.

Cons: There's really no such thing. The software has everything you could wish for. If you hadn't wished for a thing yet, you will surely discover it in a new update. The VCC Live team will think of it anyway :)

Overall: Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.

Capterra-loader

Perfect call center solution, best customer care and technical support.

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I've never seen before - perfect.

Cons: For Inbound projects there is one bad thing. If we make new contact and it's in database and if the same customer calls the same contact mask is open and last disposition is saved. And on sales projects there is problem if we choose success disposition and if customer calls after 1 week for info about delivery there status is changed. So agents have to be very careful to make a new contact or choose the same status. If not there are not the right results/statistics.

Overall: Simple to install, simple to use and get perfect experience and functionality.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: reliable, ease of use, constantly evolving, user-friendly, effective support, professionally key account manager

Cons: manage incoming calls, customer service

We are mid sized call centre using this system for years. And we are satisfied.

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Intuitive user interface.
Easy to configure even if one is not an NASA engineer.
Very supportive stuff ready to listen and to understand your needs.
Constantly improving the system features.
Ready to develop custom features if needed.

Cons: You have to prepare yourself as this system is pre-paid. This can be effective for most users but not if you are company selling post-paid services.

Capterra-loader

Excellent solution for distributed call center operations and home agents

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales

Cons: Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.

Overall: Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations

Easy to use, fast, transparent, user - friendly, well- worked-out.

Apr 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are talking about a reliable software, it can be handled easily by everyone including both Supervisors and Operators. It is easy to extract reports from the system. Customer Service is always ready to help.

Cons: Based on our experiences everything works well in this software, it is one of the best softwares we have ever used. Nothing we can suggest or mention.

Innovative system, helpful team

Apr 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like this software because it is easy to resolve different settings. The system is It is very logically structured and the support team helps in every cases when I need.

Cons: The e-mail management module is too complicated. The outbound e-mail workflow does not fit our business processes.

Great for small businesses!

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is intuitive, easy to navigate, and has all of the necessary features to satisfy the needs of a small business.

Cons: As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working very good so it is not really such a big deal.

VCC staff was perfect from the beginnig. Our daily operation with this software is very effective.

Apr 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Anywhere I can use this software, I don't need to be in my workplace .
It's easy to follow the work of my colleagues of the real-time monitoring.
The scripts are easy to create.

Cons: I have not experienced the disadvantage of the software up to now, although I am a daily user. I can not list negative things.

Overall: Easy to use, efficient work.

It can be put into operation quick and easily. There is still a lot of room for improvement.

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The fast and unbureaucratic support on the phone and by mail. The good integration of different communication channels (phone, mail, chat, etc.).

Cons: At Inbound, the first surface / mask is not ideal. When integrating images, they must always be integrated with a link.

Overall: Fast and affordable entry for the start.

Capterra-loader

Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.

Apr 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.

Cons: Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.

Overall: Predictive dialer increased our Outbound department effectivity by 30%.
Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.

Capterra-loader

Great CRM software that does the job at a reasonable price with great customer service

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use - both for the admin and agents
Extensive reporting options
Value for money
Responsive customer service

Cons: Line quality issues - not fault of the software
Too many updates
Overall the software has no issues, nothing more to add

The most suitable telco tool for CCs ever

Feb 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use
Easy to access it from anywhere in the world
Easily managable for Admins and Supervisors

Cons: Lack of event notifications (Change and update logs)
Weak customer service
Too much updates in short period of time

flexibility and versatility

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Each contactcenter process can be easily and flexibly handled. Excellent for both outbound sales and incoming customer service tasks.

Cons: In many cases, manual intervention is needed for certain reports. Lack of Web and Mobile Surface.
In addition, it is characterized by reliability.

We've been using VCC surface since 2015, it's really a great help in managing calls.

Feb 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Lots of report options.

Cons: The menu system is complicated a little bit.
The sound quality is not the best, the line is echoed many times.

Overall: Regular daily/weekly/monthly reports.

I use the software from the beginning, the developments are based on user's needs.

Feb 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Their flexibility is the most positive attitude. Furthermore, I could raise up the accurate knowledge of customer relationships, about their clients.

Cons: Which is the least well organised that, currently there is no mobile version yet, this is mostly absent from supervisors sides.