# VCC Live Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VCC Live the right Call Center solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167993/VCC-Live/reviews --- VCC Live 4.7 (27) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VCC Live Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews MM Milan M CEOFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “We have been using VCC Live in our company for many years and are completely satisfied with both the software itself and the technical support and handling of our requests“ October 25, 2022 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tamas N. IT manager Used the software for: 2+ years ### "Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents." April 23, 2018 4.0 Predictive dialer increased our Outbound department effectivity by 30%. Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems. Pros Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC. Cons Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well. Review Source MM Milan M. CEO Financial Services Used the software for: 2+ years ### "Contact center of the financial institution" October 25, 2022 5.0 We have been using VCC Live in our company for many years and are completely satisfied with both the software itself and the technical support and handling of our requests Pros Ease of use, intuitive user interface, lightning-fast support Cons Setting up some functions is a bit more complicated, but technical support will always help here Review Source Amber B. Health Coach Health, Wellness and Fitness Used the software for: 2+ years ### "VCC review" April 19, 2019 3.0 Pros Easy to learn and use in a call center setting. Cons Connectivity is sometimes spotty and software can freeze or crash easily. Review Source Antonio C. CEO Used the software for: 2+ years ### "Excellent solution for distributed call center operations and home agents" April 30, 2018 4.0 Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations Pros Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales Cons Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module. Review Source Sarai Z. Omni Channel Director IZBEREM.SI, d.o.o. Used the software for: 6-12 months ### "Perfect call center solution, best customer care and technical support. " May 9, 2018 5.0 Simple to install, simple to use and get perfect experience and functionality. Pros Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I've never seen before - perfect. Cons For Inbound projects there is one bad thing. If we make new contact and it's in database and if the same customer calls the same contact mask is open and last disposition is saved. And on sales projects there is problem if we choose success disposition and if customer calls after 1 week for info about delivery there status is changed. So agents have to be very careful to make a new contact or choose the same status. If not there are not the right results/statistics. Review Source Krisztina D. Customer Service Manager Used the software for: 2+ years ### "We got exactly what we wanted." June 25, 2018 5.0 We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted. Pros Excelent support, flexible attitude. Easy to use. Access it from anywhere. It has so many solutions. Constantly evolving system. Cons We would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module. Review Source Bojan G. Business Development Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Great CRM software that does the job at a reasonable price with great customer service" April 17, 2018 5.0 Pros Ease of use - both for the admin and agents Extensive reporting options Value for money Responsive customer service Cons Line quality issues - not fault of the software Too many updates Overall the software has no issues, nothing more to add Review Source ÁM Ádám M. team leader Consumer Services Used the software for: 2+ years ### "The best software on the market" August 19, 2021 5.0 Pros It's easy to use, the helpdesk team very helpful. You can find everything in this software, what you need for a callcenter. Cons Expensive software and sometimes you can experience server problems. Review Source AD Attila D. Planning & Forecasting Manager Financial Services Used the software for: 1-2 years ### "VCC Live Review" October 25, 2018 4.0 A very innovative call center solution, which is accessible and user friendly. It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective. The staff is open for discussion and give professional support and advice through understanding our business. I would recommend it everyone still using on-premise solutions! Pros User friendly, easy to learn Always evolving, new functionalities add to business value More visibility in reports and monitoring than before Flexible compared to our previous system, highly customizable: Script editor is one of the best I've seen IVR editor is very ergonomical Cons Does not always support business logic Some report interfaces miss some filters which would come handy in some cases Minor functionalities (on nice to have level) are missing, but will be developed, hopefully! Review Source VR Verified Reviewer IT Specialist / Project Coordinator Insurance Used the software for: 2+ years ### "The most suitable telco tool for CCs ever" February 21, 2018 5.0 Pros Easy to use Easy to access it from anywhere in the world Easily managable for Admins and Supervisors Cons Lack of event notifications (Change and update logs) Weak customer service Too much updates in short period of time Review Source CB Costin-Cristian B. Project Manager Telecommunications Used the software for: 1-2 years ### "VCC Live effectively changed our company, our team and our customers." May 17, 2018 5.0 Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team. Pros Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems. Cons There's really no such thing. The software has everything you could wish for. If you hadn't wished for a thing yet, you will surely discover it in a new update. The VCC Live team will think of it anyway :) Review Source NG Nikoletta G. Account Manager Used the software for: 2+ years ### "User-friendly software, reliable contact people, quick and effective information flow" June 4, 2018 5.0 Pros User-friendly, easy to use administrator platform. I can use complex settings in a few minutes by myself. The User state log and it's drop-down-menus (quick search terms). Customer Service and the dedicate contact are always there for help, inform us about news proactively. Cons The development request's implementation time length could be shorter. A supervisor interface on mobile would be great. Review Source JS Jaroslav S. CEO Used the software for: 2+ years ### "We are mid sized call centre using this system for years. And we are satisfied." May 3, 2018 5.0 Pros Intuitive user interface. Easy to configure even if one is not an NASA engineer. Very supportive stuff ready to listen and to understand your needs. Constantly improving the system features. Ready to develop custom features if needed. Cons You have to prepare yourself as this system is pre-paid. This can be effective for most users but not if you are company selling post-paid services. Review Source DM Diana M. Call Center Manager Banking Used the software for: 6-12 months ### "Review about VCC" February 25, 2019 5.0 I can get all the statistics I want, I just need to figure out what I want to use them. Pros Easy to use but not so clear to set up. Shows everything what a CC manager needs. If you know what do you want to see, you can do it on your own. Cons I'm a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge. I've just got into usage of VCC in the middle of summer, and I try to keep up with them on my own but it sometimes not so easy. Review Source BP Branimir P. IT manager Financial Services Used the software for: 2+ years ### "Great service" March 26, 2019 5.0 Overall, a nice peace of software and a good reliable service worth the money... Pros It is fully cloud based and thus mostly maintenance free. Loads of features and customisation options. Cons A bit difficult to handle oll of the features and options at the beginning... Review Source LH László H. database manager Used the software for: 2+ years ### "flexibility and versatility" February 21, 2018 5.0 Pros Each contactcenter process can be easily and flexibly handled. Excellent for both outbound sales and incoming customer service tasks. Cons In many cases, manual intervention is needed for certain reports. Lack of Web and Mobile Surface. In addition, it is characterized by reliability. Review Source KR Krisztina R. Business Support Manager Used the software for: 2+ years ### "I use the software from the beginning, the developments are based on user's needs." February 20, 2018 5.0 Pros Their flexibility is the most positive attitude. Furthermore, I could raise up the accurate knowledge of customer relationships, about their clients. Cons Which is the least well organised that, currently there is no mobile version yet, this is mostly absent from supervisors sides. Review Source GZ Gergely Z. Head of Customer Relationship Financial Services Used the software for: 2+ years ### "We've been using VCC surface since 2015, it's really a great help in managing calls." February 20, 2018 4.0 Regular daily/weekly/monthly reports. Pros Lots of report options. Cons The menu system is complicated a little bit. The sound quality is not the best, the line is echoed many times. Review Source EH Edina H. Business Analyst Human Resources Used the software for: 2+ years ### "" May 4, 2018 5.0 Pros reliable, ease of use, constantly evolving, user-friendly, effective support, professionally key account manager Cons manage incoming calls, customer service Review Source ZS Zoltán S. Telesales Manager Used the software for: 1-2 years ### "Easy to use, fast, transparent, user - friendly, well- worked-out." April 28, 2018 5.0 Pros We are talking about a reliable software, it can be handled easily by everyone including both Supervisors and Operators. It is easy to extract reports from the system. Customer Service is always ready to help. Cons Based on our experiences everything works well in this software, it is one of the best softwares we have ever used. Nothing we can suggest or mention. Review Source JV Judit V. call center group leader Used the software for: 1-2 years ### "VCC staff was perfect from the beginnig. Our daily operation with this software is very effective." April 26, 2018 4.0 Easy to use, efficient work. Pros Anywhere I can use this software, I don't need to be in my workplace . It's easy to follow the work of my colleagues of the real-time monitoring. The scripts are easy to create. Cons I have not experienced the disadvantage of the software up to now, although I am a daily user. I can not list negative things. Review Source AS Andreas S. Account Manager Used the software for: 1-2 years ### "It can be put into operation quick and easily. There is still a lot of room for improvement." April 26, 2018 4.0 Fast and affordable entry for the start. Pros The fast and unbureaucratic support on the phone and by mail. The good integration of different communication channels (phone, mail, chat, etc.). Cons At Inbound, the first surface / mask is not ideal. When integrating images, they must always be integrated with a link. Review Source ES Edit S. campaign manager Insurance Used the software for: 1-2 years ### "Work efficiently and simply from anywhere." February 18, 2019 5.0 All sales operators receive their own customers. We can efficiently work with large databases using the predictive dialer. Pros Software management is easy, project management is transparent. It is also excellent for working at home or everywhere :-) Cons If you use more complex scripts, you need more attention. Review Source MK Mateja K. KAM Used the software for: 6-12 months ### "Great experience!" May 30, 2018 5.0 Pros Quick and useful program that helped us raise our sales and productivity. The results are visible immediately. Cons Program dependence on internet quality. If the speed of the connection decreases because of some reason, it influences the quality of the phone call. Review Source ES Erik S. Business Analyst Used the software for: 1-2 years ### "Innovative system, helpful team" April 27, 2018 5.0 Pros I like this software because it is easy to resolve different settings. The system is It is very logically structured and the support team helps in every cases when I need. Cons The e-mail management module is too complicated. The outbound e-mail workflow does not fit our business processes. Review Source Similar Products Featured ## Related categories [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.