EducationFolder

EducationFolder

4.5 / 5 3 reviews

Who Uses This Software?

Any contact center, inbound or outbound, in house or BPO provider


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • EducationFolder
  • www.educationfolder.com
  • Founded 2013
  • United States

About EducationFolder

A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement. In addition, agent level KPIs can be displayed to the agent. The operational suite automates many of the manual tasks within the contact center. It won the 2015 Innovation award from PACE and is a 2016 CIO Review Magazine Top 20 technologies to watch. "The suite is truly innovative and ground breaking, a must have for every contact center"


EducationFolder Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

EducationFolder Reviews Recently Reviewed!


It is a very easy to use product which allows us to better manage our center.

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Overall: We are better able to manage our call center. It allows us to perform eLearning, provide our agents with a Knowledge Base, perform Quality Assurance and record our coaching sessions.

It is a great tool for us.

The learning management system allows users to identify coaching requisites, schedule training, ....

Mar 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Cons: The quality assurance module gives not us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Capterra-loader

Educationfolder is a great tool to organize and assist with training and teaching

Jul 13, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I enjoy the fluidity of the product. It was very beneficial and useful in terms of allowing me to use it in ways that supported my needs.

Cons: I had some issues with understanding and finding items on the interface. i found things a bit complicated from the get go, but this may be because I do not specialize in training. My partners did not have these issues.