EducationFolder

EducationFolder


4.5 / 5
5 reviews

Who Uses This Software?

Any contact center, inbound or outbound, in house or BPO provider


Average Ratings

5 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • EducationFolder
  • www.educationfolder.com
  • Founded 2013
  • United States

About EducationFolder

With the right tools, processes and motivation, every team can achieve peak performance and EducationFolder makes it possible! Our fully integrated and automated cloud-based contact center software solution gives you actionable data to improve performance and feedback to keep your employees and customers happy.


EducationFolder Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

EducationFolder Reviews Recently Reviewed!


It is a very easy to use product which allows us to better manage our center.

Oct 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Overall: We are better able to manage our call center. It allows us to perform eLearning, provide our agents with a Knowledge Base, perform Quality Assurance and record our coaching sessions.

It is a great tool for us.

The learning management system allows users to identify coaching requisites, schedule training, ....

Mar 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The quality assurance module gives us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Cons: The quality assurance module gives not us all the features we need to manage our quality process, disputes, calibrations and agent sign offs.

Educationfolder review

Jan 24, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I really liked this software because it helped me train my coworkers and new hires. It showed me how to implement new strategies into my teaching that i would have never thought of. It helped me become a better teacher.

Cons: I didn't agree with everything on the software. some of the options it gave me i didn't like but i think it has to do with the type of person you are and how you want to teach others.

Overall: Overall it's a good tool to use if you need some ideas on how to be a good administrator or teacher.

Capterra loader

Educationfolder is a great tool to organize and assist with training and teaching

Jul 13, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: I enjoy the fluidity of the product. It was very beneficial and useful in terms of allowing me to use it in ways that supported my needs.

Cons: I had some issues with understanding and finding items on the interface. i found things a bit complicated from the get go, but this may be because I do not specialize in training. My partners did not have these issues.

Oct 11, 2018
4/5
Overall