Who Uses This Software?

Board members and executives at public, private, and non-profit organizations looking to transition from paper to digital board book collaboration technology and streamline board meetings/governance.


Average Ratings

15 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Diligent
  • diligent.com/
  • Founded 1998
  • United States

About Messenger

Moving confidential board communications out of personal and corporate email systems is easier than ever. Diligent Messenger integrates with virtual board meeting software, like Diligent Boards, to enable secure messaging and real-time collaboration.


Messenger Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting

Messenger Reviews Recently Reviewed!


We LOVE Diligent Boardbooks. Secure, user friendly, excellent features, excellent customer support.

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's secure, password protected, easy to use, very little training needed to use, has many features "built in" that I love, i.e. automatic save as you build the sites. Can view documents from any device. I love the "note taking" feature and the ability to do questionnaires, vote for board items option, and fingerprint sign-on. I also love the drag and drop method to load documents onto your sight, and the ability to drag your tabs into another position. I love how there is always a new feature being implemented or developed. They listen to the customer and create what "you" think is important. The program moves you through the pages quickly. It never gets bogged down. Our Board of Directors love Boardbooks and plan to continue using this product for a long time. We have all of our committees and our main board meetings on Diligent Boardbooks. We love the paperless feature and the security of our documents. We never have to worry about confidential information being in the wrong hands. We are fans!! We can't say enough good things about Diligent Boards and the great people at Diligent. Great Customer Service! Friendly! Professional. Always available to help you day or night. We have used Diligent Boards since 2010 and they have never let us down. They are well trained professionals. They help make your job easier! Thanks Diligent!

Cons: Many more Pros than cons. If I have an issue with the product/software, its because I am not using it correctly. The only thing I can think of is, that it may be nice to have an "undo" feature in case I accidentally choose the incorrect option and something gets deleted. It has not happened yet.

Overall: It saves me time in preparing for board meeting and committee meetings. Less printing of documents, so it saves time. It is more secure with no hard copies getting left around. Paperless meetings are the best way to go. The board members can view or access the material anywhere in the world and on any device. You are never out of reach so you can always attend important meetings while out of town, and with carrying no paper copies. You always have it at your fingertips. Documents can be loaded quickly, even in the middle of a meeting. The users never know new documents are being loaded, so no interruptions. I always know where to go back to find documents. it has been a real asset in this company.

Capterra-loader

Messenger is a fabulous communication tool easy and safe.

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It allows me a safe and transparent communication, it automatically saves me important messages. I can create conversation groups, share documents and files in meetings in a secure way. It's excellent.

Cons: If I had any difficulty in working with this application it would surely be due to mishandling on my part. I really do not see any disadvantage in this software.

Overall: Messenger is an amazing work tool very easy to use. It is reliable, it gives me security when sending messages or information to my team in various work meetings. It is a secure tool that allows me to access it through the login.

Capterra-loader

A board management software that delivers unparalleled excellence

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: When we switched over to Diligent, we were expecting a bit of a transition period. But we were pleasantly surprised that everyone found it so easy to jump into this program because the design is so intuitive and very little training was required to operate it. The software has also has gorgeous and elegant aesthetics which makes it very appealing.

It's a fast and secure way to handle sensitive information. Our board members are able to access the information both in online and offline mode, while TouchID ensures that only those who have permission can see them. It also allows us to move away from a paper-based environment which are also a security risk.

Cons: I think the years that the developers have spent studying how board members work and interact has truly paid off because you have a simply outstanding software that serves its customers well. I think the only thing that could possibly make it better is if they increased the scrolling speed when you¿re looking through a lot of files.

Overall: Outstanding!

I find the software to be user friendly and very helpful - no more making copies for board members.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease in creating and editing the books. Not about the software but Diligent has excellent customer service with reps who are well versed in their knowledge of the software.

Cons: The inability to move tabs you've created into another placeholder i.e. Tab 4 now needs to become Tab 1, you can't easily bump the tap up or down. I have added tabs above or below to get the results I'm looking for - it that could be done easier it would be great and perhaps a feature to make small edits on docs uploaded. Sometimes at the last minute, the board wants to make small changes. A time saver would be to have the ability to revise the doc without going back to the original one, revising and then reuploading.

Overall: Makes my job easier.

Capterra-loader

A very safe tool for information management

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: My experience regarding this program is as follows:

The strength of this program is its security to prevent unauthorized access through TouchID and the safe handling of information, which is currently of vital importance to organizations.

It promotes communication and integration to the work team.

Cons: In my opinion although it is very simple and intuitive, it is very rigid in terms of not being able to move the windows, which can generate waste of time for the users. I think it is necessary to continue improving this program in terms of navigation within it.

Overall: It favors the security in the handling of information and in the access control of the users

Switched to Diligent and never looked back

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use - very intuitive interface for administrators.

Cons: N/A

Overall: Board portals are only useful if your directors and senior officers will use them. If they are not easy to navigate and lacking features, then most likely your directors and senior officers are going to continue to rely on paper copies. With Diligent, the majority of our directors and officers quickly requested not to be given printed versions of the board books. Having access to the book on an iPad or tablet allowed them to easily access board materials wherever and whenever they wished. The customer support is available 24/7/365 and is staffed by knowledgeable, friendly teams who can quickly assist the user at all levels.

Recommendations to other buyers: Add-on modules for Board Evaluations and D&O Questionnaires make Diligent Board a complete package.

Vendor Response

by Diligent on March 24, 2017

Thank you!

Board books at its best.

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: (1) User Friendliness (2) Intuitive (3) Responsive Customer Success Team (4) 24/7 Global Support (5) Reasonable Cost

Cons: Please continue to explore and enhance the possibilities of your technology and no further comment.

Overall: There have many benefits reaped with our continued use of Diligent Boards. (1) Timely delivery of materials and any material updates; (2) Accessibility and portability of meeting and information materials; and (3) Cost savings on courier / mail, printing, office supplies, and personnel hours and resources.

I love this product.Thank you for continuing to update with new features. Makes my job seem easy!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The "drag and drop" feature is very effective instead of having to go through the browser to upload attachments. You require two monitors to do this.

Cons: Having to re-link the table of contents once it was final and a new addition had to be inserted but due to recent upgrades this is no longer the case.

Diligent has made my job so much more efficient

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Before Diligent I was making 50 paper copies of Executive presentations and materials every month and mailing them to meeting attendees. With Diligent its a one stop deposit of information that is shared with everyone at once and I can download a copy of the final report once it's complete. If a document needs to be edited I can easily go into Diligent and update the materials with a few clicks and everyone has what they need in minutes.

Vendor Response

by Diligent on March 23, 2017

Thank you so much!

Find Diligent relatively easy to use which is important with large Board packages

Jun 07, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Sharing of information via `sticky notes. We use it to provide comments and questions prior to meetings and this allows Management to be prepared with answers.

Cons: Folder presentation - have to search through to find folder with current date material. This is could be an administration filing issue and not a problem with the program

My company recently started using this software for our Board and we really like it.

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Diligent team is amazing, they are available 24/7 to answer any questions or queries, are always very helpful and resolves any issues immediately. The software is easy to use once you get used to it, has a nice look to the portal and building board packages couldn't be easier by using drag and drop.

Cons: It does take a little but to get familiar with the functions and creating board packages but once you learn the basics, its an amazing portal to use.

Overall from an administrator viewpoint the product is easy to use and upload.

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of setting up minutes and linking to Reading Rooms where required. Ease of using product in meetings. I think the product will take a little while to bed in but I like the look of it. It is good for board directors to see archived books which was not the case with BoardPad.

Cons: Need to speed up scrolling through papers by allowing scrolling downwards rather than sideways.

Need to allow users to email non-annotated pages.

Absolutely the best board technology solution on the market

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of Use by our board members and very easy to create books and upload documents. There are many additional features that make it such a great product. The customer service is excellent.

Cons: We utilize the Resource Center to store documents for the board members - this section could use some improvement.

Exceeded expectations

May 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Intuitive - easily to use and well designed for the purpose. Simplifies and usually complicated process.

Cons: Slow loading times - this can be frustrating when time is of the essence and deadlines are close. The hyperlink function good be improved.

I find Diligent staff very professional and helpful

Jul 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of putting documents into the system, customer support with any questions always answered and explained.

Cons: Putting notes onto papers - pencil option hard to control. Maybe use of a keypad would assist. I am not sure if this is the case, but was told that I would loose all notes once book went into Achieve.