Who Uses This Software?

Developers and CX leaders in B2C enterprises such as BFSI, Retail, Telecom and Utilities looking for rapid process digitalization to transform customer experience in today's multichannel environment


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • IMImobile
  • imimobile.com
  • Founded 2000
  • United Kingdom

About IMIconnect

IMIconnect enables rapid automation of multi-channel customer journeys. The platform opens up access to customers anywhere in the world on any channel - SMS, voice, push, in-app, Facebook & other messaging apps, and allows customer interactions to be orchestrated with backend systems. A visual drag-&-drop builder allows you to build and launch flows that work across channels and systems. Developers, product managers & architects use IMIconnect to accelerate their digital transformation projects.


IMIconnect Features

  • Access Control
  • Code Assistance
  • Collaboration
  • Debugging
  • Graphical User Interface
  • Mobile Development
  • Software Development
  • Testing Management
  • Version Control
  • Web Development

IMIconnect Reviews Recently Reviewed!


Capterra-loader

IMI have been extremely easy to work with, and the Connect platform is simple and powerful

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We've built a complex set of rules for when to send or not send messages, and the platform let us do this rapidly and with very little fuss.

New version has additional features which helps us a lot High Volume request. User friendly

Mar 08, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Additional Features to reduce the Manual Work, UI, as always user friendly ..overall very good product for rapid usage

Cons: Need some improvement or enhancement based on user request, also we are facing frequent app. down issue.

The UI allows the easy implementation of complex customer journeys. So far everything is possible.

Dec 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The speed at which complex customer journeys can be implemented on any channel of my choosing. The drag and drop interface is simple and very intuitive to use. The graphical format also aids future maintenance of previously created services.

Cons: Difficult to initially justify the cost to the business. Customers need to make the shift to digital communication before any savings can be realised. However customers cannot fully make the shift until IMI Connect is bought and paid for so there needs to be a measure of trust that this will happen.

Excellent always on communications to customers.

Jan 22, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, very simple and quick to learn.

Simple Reporting

Little to no downtime

Covers on demand communications

Cons: Reporting suite needs more detail, which I believe is being worked on after feedback.

Probably need to have some technical experience in workflows etc. to be able to use with ease.