# GoldStar Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GoldStar the right Debt Collection solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168117/GoldStar/reviews --- GoldStar 3.8 (8) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Reviews of GoldStar Ease of use 4.0 Customer Service 3.9 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer GM Financial Services Used the software for: 6-12 months ### "It tkaes a little time to learn but great product" April 9, 2020 4.0 Great and definitely necessary tool for auto finance companies in order to keep track of your units out there. Pros The new version looks cleaner and still easy to use. We like the option of the overall map showing units all over the country. Also, the reports are easy to get and use. Cons Once they made the change from Position Plus some of the old units did not transfer properly or at all. So at this point, we don't really know if we can locate those units or not. Accessing the history is a bit confusing and does not show as many details as it did when it was a Position Plus unit. I dd mis the way the history showed back then. Creating links to recovery agents is definitely a pain. Every time your try to create a link for an agent you have to manually type their information over and over again. It's a waste of time. We need to be able to create a list of current agents to choose from there every time we need to create a recovery link. Review Source Cristin H. Manager Automotive Used the software for: 6-12 months ### "Gold star is ok" June 4, 2022 4.0 Pros What I like most about gold star it that it is very simple to use. If you do not understand it you can call and the customer service is amazing. Mrs. Carol always helps me Cons I would have to say that this doesn't give you the exact spot. Like it will tell you it's on one street but it's actual the street behind where it is. You must pay attention to the actual marker and not the address it gives Review Source YA Yanina A. VP Transportation/Trucking/Railroad Used the software for: 2+ years ### "Extremely unreliable " January 22, 2024 1.0 Horrible experience, no customer service whatsoever, they don't stay behind their product at all. I've waisted months in phone calls, emails, customer support tickets with no results, still investigating, still looking into problems and at the end I have 1/3 of my equipment not tracked due to their poor software and customer service. Costed me over a $100,000 in losses so far and not to mention the monthly payments I am making for non working devices due to long term contracts lock. I have my attorney involved at this point and switching to different provider Pros Easy to work with and manage in the beginning Cons Devices stop reporting, customer support does absolutely nothing about it. I ended up with 80 devices out of 200 not working and not reporting. Costed me 4 trailers stolen for 1 year with mounting costs for recovery and potentially 76 more if they don't swing by to be replaced Reason for choosing GoldStar Sales rep convinced us of their reliability and they were recommended to us by a repo company which later on turned out to be a complete scam Switched from [Titan GPS](https://www.capterra.com/p/152535/Titan-GPS/) Spireon is the most unreliable company I ever encountered in my life. Never took responsibility for their faulty equipment and lost days of my time to send them reports with units status with absolutely no point or resolutions and not a single time were able to stop charges or get replacements on any of the 80 out of 200 devices that are not working Review Source JG Julie G. Office Manager Automotive Used the software for: 2+ years ### "Goldstar tracking " July 18, 2023 5.0 Goldstar's customer service is the best. They will call every month to check to see how things are going and if we need more devices. Pros I like that Goldstar is easy to use and install. The tracking of vehicles is so good. Cons There is nothing I dislike about Goldstar Review Source TW Tabitha W. General Manager Used the software for: 2+ years ### "Excellent tool for keeping track of your BHPH accounts." July 13, 2018 5.0 Best GPS company I have used. Pros The customer service is wonderful. We always had prompt shipping and rarely any downtime on malfunctioning devices. Cons We struggled at one point with Sprint devices because we are in an area that isn't covered by Sprint, but once we switched to Verizon devices we didn't have any more trouble. Review Source HB Hannah B. Owner Used the software for: 2+ years ### "Reliable and affordable." March 9, 2018 5.0 Pros The ease of use with GoldStar is amazing. They have a mobile app you can download which makes the system easily accessible. You can track vehicles in real time. It shows you a map as well as an address and pin of where the vehicle or unit is. The system also includes history which makes it easy to track down units that are no longer working. Cons Units sometimes go out or are unable to locate. I wish there was a way to reset these units but this will happen with all tracking solutions. Review Source SK Samuel K. Supervisor, Office of English Learners Education Management Used the software for: 2+ years ### "Easy to Use" April 12, 2022 5.0 We have been using it for some time now and everyone likes it. Pros GoldStar is easy to use. There are clunkier products out there, but this is easy and quick. Cons None that I can think of. All of my staff use it. Review Source LB Lori B. Owner/Manager Automotive Used the software for: Less than 6 months ### "Gold star units are not locating!!!No Help from customer service!" February 21, 2020 1.0 After calling and speaking with several people, none of them could give a straight answer and continue to send us in different directions with no resolution. Pros Unfortunately, we have no pros. This company is costing us a lot of money loosing tracking on almost 30 vehicles!!! Cons Now that Gold star took over nearly 30 of our units will not locate. With no customer service help. Reason for choosing GoldStar This was not by choice. We were happy with position plus and were about to start purchasing more units from them, but wanted to make sure Gold star would fit our needs. So glad we waited, this experience has been very painful. Review Source Similar Products Featured ## Related categories [Debt Collection](https://www.capterra.com/debt-collection-software/)