--- title: "Zoho SalesIQ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoho SalesIQ Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/168135/Zoho-SalesIQ/" page_type: "product" language: "en" --- # Zoho SalesIQ Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoho SalesIQ ## What is Zoho SalesIQ? Zoho SalesIQ is an all-in-one, AI-powered live chat and analytics platform that helps businesses improve engagement with their customers. The platform provides live chat, chatbots, and integration with Instant Messaging (IM) channels, CRM, help desk software, and more to communicate with every site visitor at every stage of the customer lifecycle. ## What is Zoho SalesIQ used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 98 user reviews Reviews sentiment Positive 87% Neutral 11% Negative 2% Starting price $10 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoho SalesIQ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zoho.com/&name=Zoho SalesIQ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoho SalesIQ 4.4 (98) VS. [4.7 (24,166)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $10 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (91) Ease Of Use 4.6 (22,721) Value For Money 4.4 (86) Value For Money 4.5 (15,285) Customer Service 4.1 (79) Customer Service 4.4 (13,545) ## Zoho SalesIQ alternatives [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,088)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (999)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (3,466)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/168135/Zoho-SalesIQ/alternatives/) ## FAQs about Zoho SalesIQ Overview ### What problems does Zoho SalesIQ solve? Zoho SalesIQ helps sales, support, and customer success teams solve missed website conversations, weak lead capture, and poor visibility into visitor intent. It enables real-time chat, off-hours chatbot responses, visitor tracking, CRM handoffs, and mobile alerts so teams can qualify prospects faster, answer questions immediately, and coordinate follow-up across departments. Answer based on 61 reviews Overview ### Which roles and teams benefit most from Zoho SalesIQ? Zoho SalesIQ is most used by business owners, executives, sales teams, and customer-facing operations staff who need to capture website leads and respond quickly. Marketing and product leaders use it to track visitor behavior, while technical administrators manage chat setup, automation, and integrations that improve support and conversion workflows. Answer based on 86 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Zoho SalesIQ built for? Zoho SalesIQ is intended for small businesses, startups, entrepreneurs, and freelancers, with 87% of reviewers from small businesses and Information Technology and Services leading at 15%. It also serves Computer Software at 9% and Internet companies at 5%, with smaller shares from midsize businesses and enterprises at 6% each. Answer based on 98 reviews Features and Usability ### What are the key features of Zoho SalesIQ? Zoho SalesIQ includes core live chat and real-time notifications, plus differentiating visitor tracking that shows pages viewed, time on site, location, and repeat visits. It also offers chatbot automation, lead scoring and capture, CRM integrations such as Zoho CRM, and mobile apps for responding to chats away from the desk. Answer based on 46 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoho SalesIQ starts at $10/user/month for the Basic plan, with Professional at 17 and Enterprise at 25. A free version and free trial are available. Reviewers describe pricing as affordable to slightly high, note limited free features, and mention separate Zoho tool costs, including needing Zoho Desk for ticketing. Answer based on 14 reviews Integrations ### Which third-party tools and platforms does Zoho SalesIQ integrate with? Zoho SalesIQ integrates with Zoho CRM, WordPress, and Zoho Desk, with reviewer mentions centered on lead capture, website setup, and ticket routing. It also supports over 50 integrations, including AWeber, ActiveCampaign, BigCommerce, Drupal, Google Analytics 360, and HubSpot Marketing Hub across marketing, ecommerce, analytics, and CMS workflows. Answer based on 30 reviews Getting Started and Support ### What training and onboarding options does Zoho SalesIQ offer? Zoho SalesIQ provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup, feature review, and ongoing learning. Answer based on 1 reviews Getting Started and Support ### What customer support options does Zoho SalesIQ offer, and how do users rate the experience? Zoho SalesIQ offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as friendly, responsive, and helpful for setup and technical questions. Still, some report unclear answers, slower turnaround times, missed calls, and inconsistent follow-up, especially when resolving integration or chatbot issues. Answer based on 46 reviews Visitor tracking ### How well does Zoho SalesIQ track website visitors? Zoho SalesIQ gives teams clear, real-time visibility into website visitors, repeat visits, page activity, and traffic sources. Sales, marketing, and support teams value the CRM connection and lead context, though some users want better filtering, stronger reporting over time, and more reliable live notifications and mobile tracking. Answer based on 32 reviews ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Zoho SalesIQ supports all three features that reviewers rate most highly: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities give teams a central way to respond to conversations quickly, stay updated as new visitor activity happens, and manage customer interactions across channels, helping businesses improve response times, maintain consistent communication, and handle more inquiries efficiently. Real-Time Notifications 4.3 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Multi-Channel Communication 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.3 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-time Consumer-facing Chat 4.6 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Chat/Messaging 4.6 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Zoho SalesIQ 82 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Creation: The ability to create unique content - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Blending: Merge data from multiple sources to a single data set - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Sales Teams/Organizations: Caters to sales teams - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - For Websites: Software is used for working on online pages - Geotargeting: Geographic location of visitors determines behavior of the software - Integration into Third Party Applications: Embed/link applications into third party software so it can be accessed within a third party system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.3 (88) 4.3 Based on 88 reviews ## Pricing Value for money 4.4 (86) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/168135/Zoho-SalesIQ/pricing/) Free $0.00 It includes: - 100 Chat Sessions/Month - Basic Visitor Information - Canned Replies - Credit Card Masking - Daily Reports - File Sharing - Integration With Zoho Apps - Mobile SDK - Track and Engage With 10k Visitors/Month Basic $10.00 Per User,Per Month It includes: - 1000 Chat Sessions/Month - 1 Custom Chatbot - Articles and Faqs - Branding - Business Hours - Chat Routing - Chat Transfer and Group Chat - Click to Call & Screensharing - Departments - Email Signature Chat - Everything in FREE Plus - Lead Scoring and Company Scoring - Proactive Chat Triggers - Third Party Integrations (Salesforce - Track and Engage With 50k Visitors/Month - Visitor Side Chat History - Zendesk and Clearbit) Professional $17.00 Per User,Per Month It includes: - 5 Custom Chatbots - Apple TV App - Block IP - Data and Action Widgets - Everything in BASIC Plus - Facebook Messenger - Operator Chat Monitoring - Telegram Messenger - Track and Engage With 100k Visitors/Month - Unlimited Chat Sessions - Weekly and Monthly Reports - Whatsapp (Invite Only) Enterprise $25.00 Per User,Per Month It includes: - 10 Custom Chatbots - Abusive Content Management - Answer Bot - Chat Translation - Cloud Telephony and PBX - Company Profile Enrichment Using Zia - Everything in PROFESSIONAL Plus - Track and Engage With 200k Visitors/Month Value for money 4.4 (86) 4.4 Based on 86 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (79) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (79) 4.1 Based on 79 reviews ## User reviews Overall rating 4.4 Based on 98 reviews Filter by rating 5(58) 4(27) 3(11) 2(1) 1(1) Mentioned topic Sorted by most recent Sarp O. Founding Consultant Internet ### "Awesome chat management and chatbot solution for driving sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2025 Great! It helps solve so many problems in just one solution. No need to jump between different platforms to manage chats. Pros The ability to connect and manage all my chats from different social media channels in one platfom is awesome! Cons Its interface is pretty easy to use but it could make better use of color coding to help navigate Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reasons for choosing Zoho SalesIQ It offers a lot more capabilities that are critical to our business compared to Brevo's chat function. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Connor S. Brokerage Operations Associate Financial Services ### "Measuring traffic to your website" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 29, 2024 We use Zoho Sales IQ to help us measure traffic to our website with new leads and repeat clients that are in our CRM. Pros What we liked with SalesIQ is that you can measure how many people are visiting your website and sync it with data in the CRM. Cons As not overly techy people, this platform was more challenging to setup and use than other Zoho products. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User CEO Individual & Family Services ### "Zoho Sales IQ Chatbot does not give answers based on our Knowledgebase" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 17, 2024 Poor. We have many customer complaints. Ive tried to introduce an AI Advisor to the Zoho Team but they dont wish to pay a consultant for advice. Pros I was looking for a tool that integrated with our CRM and knowledgebase, but Zobot from Zoho Sales IQ did this poorly. Cons Zoho Sales IQ Chatbot is poor and does not work. The product is misleading and we have many complaints and lost business from it. It is unable to be trained on our Knowledgebase and I would not recommend this tool. Im going to try Wonderchat. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nikita V. Marketing Manager CRM Machinery ### "Basic Customer Chatting and Communication" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 June 24, 2024 Pros Easy to setup and integrate existing Zoho ecosystem, work similar to other environments. Seamless contacts sync and items updates in CRM. Cons Hard to customize if you operate in several languages and markets. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Pedro L. CEO Information Technology and Services ### "An awesome solution for all our business needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 20, 2024 Pros Equipped with a comprehensive suite of applications that cater to every business requirement. The platform is user-friendly, making both design and development tasks straightforward. Cons Not all applications are well-integrated for seamless collaboration. There are restrictions on account-level settings and structures. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Murat K. CEO Medical Devices ### "Great platform for great price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 12, 2024 Great, easy to use, easy to setup platform. Pros Live monitoring ob mobile, apple tv and desktop clients. Cons ChatGPT integration is not great and expensive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Divaldo C. CEO Consumer Services ### "Excelent software for online support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 February 11, 2024 Pros Excelente and powerful tool that helped me improve my customer engagement and sales. Excelent Live chat, Chatbot, Visitor tracking excelent feature. Cons As I use different tools from Zoho, the only downside is that each tool has its own price and makes the set of tools quite expensive. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) I was looking to use all zoho tools and thats why Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EH Ed H. Studio Owner Photography ### "Great visitor tracker and front-end communication for my site visitors" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 15, 2023 Pros The live chat is fantastic and critical for quick deals when customers are most primed to book. They feel great about getting instant answers or directions around the site. They feel they are being attended to and cared for. Further, with Zobot chatbot set up, I can also delegate answering quite a few questions about my policies and experience. It can also be connected to my Facebook business page inbox and Instagram DM! This saves me a ton of time! With some effort and intelligence on my side, I can also track or even identify the repeated visitors, see what interests them the most, and assess how likely they are to close a deal. Lastly, all that info is integrated into Zoho CRM for an overall picture of my clients. Cons Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side. Next, live chat may mess up the names in CRM for the recognized leads/contacts. Lastly, some of the user/device data seen during the live visit disappears after the visit. I wish there were more control over the data that is collected but remains untapped by the admin. Switched from [Olark](https://www.capterra.com/p/125957/Olark/) SailsIQ is part of the Zoho One platform, which is the backbone of my small business. It is so well integrated into CRM and other social tools, that it was a no-brainer to take the most out of it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mario S. Owner E-Learning ### "Sales IQ is real time website engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2023 It runs all the time. If you would cut it off my website, there would be missing a very important part that helps to analyze the content. And easy to use for visitors. Pros You can see what visitors do on your website and you can get in contact with them to bring information or help Cons To use the full potential (and this is gigantic) of Sales IQ, who have to do a lot of homework (learning, practice) Alternatives considered [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Reasons for choosing Zoho SalesIQ ZOHO One as company solution as a whole is perfect. And Sales IQ is included. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Natalia Z. Customer success specialist Computer Software ### "It's a great way to interact with our customers as CSM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 21, 2023 Pros We have customers across the globe. Sometimes, I am not available during their working hours, as their customer success specialist. The chat allows them to reach out to our team, many people take turns replying on the chat. The chats integrate with Zoho CRM and I can see the questions they asked on the chat it's easy to use, I can have it on my phone too. Cons I find a bit hard to find a chat I just closed, but it's a minimal thing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168135/Zoho-SalesIQ/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Slack vs Zoho SalesIQ](https://www.capterra.com/compare/135003-168135/Slack-vs-Zoho-SalesIQ)