Who Uses This Software?

Intended Users: Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers. Supported Countries: Worldwide


Average Ratings

66 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
    See pricing details
  • Pricing Details
    $19 for 3 users. $59 for 5 users. $129 for 10 users.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Zoho SalesIQ
  • www.zoho.eu/salesiq
  • India

About Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.


Zoho SalesIQ Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Zoho SalesIQ Reviews Recently Reviewed!


Intuitive interface and a great way to generate customer leads

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sales IQ has been great for my business. It has an intuitive interface and it is a great way for me to generate leads and acquire potential customers. Sales IQ gives live status of our customers so we know what website page they are reading and what products they are interested in. By knowing this information, it makes our sales team more efficient in assisting customers with their specific needs.

Cons: This may not be the issue of Sales IQ but internet issue. A few of our international customers had trouble using the live chat consistently, but this might be the issue of their internet instead of Sales IQ platform.

Overall: In today's business, monitoring website visit has been increasingly important in improving business brand image, helping achieving more efficient business operation and understanding potential customers. Being able to monitor what web page customers look at also makes our marketing and technical support team more efficient. Marketing team can gather data and find our most popular products while technical support team can increase efficiency by uploading the most commonly asked technical questions.

It's like fishing with dynamite

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What's not to like? Full tracking of individuals coming to your site, scoring to help sift the diamonds from the rough, filters to let you concentrate on high valued targets, automated scripted interactions or good old fashioned one-on-one chats. Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers. It's almost perfect.

Cons: If you have gaps in coverage, the missed chat queue is not as well refined as it should be. For instance, you can't sort by the name or email to identify duplicates, and you can't see what country they came from without clicking each entry, making dividing the queue based on location difficult.

Overall: We are a small company, so any missed interactions with customers is painful. Having SalesIQ lets us have instant contact and actively engage those who might not otherwise do anything more than check out our website.

sales iq is the hidden gem of zoho

Jul 12, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Integration with zoho crm, zoho campaigns and zoho desk is awesome. For example, you can see if someone visiting your website is a customer or not. When you chat with the person, you can transfer them to support or sale as needed. The chat transcript is saved to the contact in zoho crm.

Cons: UI is not as good as LiveChat. The UI isn't bad but LiveChat has the most simple UI out there. Also the chat dialogue box that the customer uses is "cooler" looking in LiveChat - it's more fun looking. Lastly, after the chat is over, a copy of the chat is emailed to the customer but it says "powered by zoho sales iq" at the bottom which ruins the effect here.

Overall: the integration with zoho crm and zoho campaigns is bar none. The cost of zoho sales iq is about the same as the others (a little on the high side) so it's an obvious choice.

Capterra loader

Zoho SalesIQ is essential for online customer service

Feb 01, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly.

Cons: Sometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded.

Overall: Excellent performance with vey minimum or no issues at all.

Capterra loader

this is NOT just a chat program

Feb 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: so this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that!

Cons: The UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine.

Overall: you close deals.

Best tool for website visitor tracking and live chat

Apr 19, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to integrate into the website and is also really appreciable is the very intuitive user interface and the well working mobile application. The pricing scheme is flexible enough to meet the capacity of startups and small businesses, as there is even a free-of-charge plan available.

Cons: In the free version Zoho Sales IQ offers only a limited set of features and the paid subscriptions are quite expensive in the long term.

Customers love our quick response

Apr 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Salesiq is a great tool. By integration with Zoho CRM, we can quickly follow the actions of our customers and answer questions. We can see how much time the customer needs to go through the ordering process and where necessary we can customize the site. Tracking the number of visitors and the results of their visit is easy to follow. In short, a great tool for our sales department.

Cons: So far no complaints. Salesiq does what we need.

Recommendations to other buyers: There is a free trial. Try it, you will be surprised.

As part of Zoho 'ONE' - very good value & functionality

Apr 03, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, chat works well, clients & users seem to like it

Cons: Would be great to add different communications channels instead of having everything separate - we will be switching from SalesIQ to FB messenger as we use messenger already and it's one less channel.

Overall: Good, filled a need but products like FB messenger have taken their place (for us at least)

Quality business chat software

Jun 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Excellent software, I have an excellent experience. It is very simple to use and the detailed analytics of the visits are excellent even in the free plan.

Cons: There should be an automatic way to generate candidates who constantly visit the website and meet a metric.

Best CRM Money can buy

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think price wise its the best option. Has all the functionality one could ask for. They've partnered with all the top business functionality companies out there to sync up nicely.

Cons: It was a bit difficult for a novice user to setup but their customer service team is good at helping you out.

Overall: No issues to date. Never had any major problems. Best CRM out there for the price

Simple and useful

Mar 14, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I no longer have to go hunting for data and it connects with all my other apps so that is the biggest bonus

Pros: I have been using SalesIQ since signing up to the Zoho One suite and it's become my defacto reporting tool. It's simple and easy to read.

Cons: Their graphical user interface is not that modern. That may not matter to you but it impacts how fast you can get through it.

Okay resource!

Aug 23, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Great to show you how many visitors you have on your site.

Cons: Can't create your own automatic templates when someone starts a chat with you, not many functions avialable.

Capterra loader

The best way for interacting with website visitors

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - The ease of use

- The accuracy of tracking

- The mobile and desktop App

- Wide possibilities of customization

- Easy screen sharing from within the chat window

- Audio call feature

- Very responsive technical support

Cons: - The desktop application is a slight resource intensive

- We can not well proportionate our Logo (too small)

Overall: Very happy with the solution. It allows me to be closer to my clients and more available to them. It also allows me to impress my prospects and be more receptive to their needs.

Capterra loader

Zoho Sales IQ Software

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a helpful tool that generates leads for us with the chat automation feature.

Cons: Its price, it costs quite the penny, but it's worth the investment.

Knowing more about your visits

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I recently started using this application and it turned out to be wonderful. Compared with another, I feel much more dynamic and better way to interact with the visitor. Try it, you will not regret it.

Cons: We should have a general control panel to be able to administer all these magnificent zoho applications. All from a single dashboard.

Good tool for customer support & lead generation

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The tool delivers what it says it offers. Good customer experience and good agent experience.

The tool has been getting better with the availability of new features

The support team at salesiq is quite responsive.

Cons: It is not very customizable, to a larger extent you can only use what is offered to you by the tool.

Simple and Effective

Jan 31, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: like how easy it is to integrate it with your website. The analytics that is sent to you to disclose patterns The tracking and the automations like bots and smart triggers

Cons: What do I dislike. I have not been displeased to be honest. There are no cons for me or for my application of this software.

Great tool to convert customers!!

Jan 28, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The tool allow you to track customer visits to your website as well as converting new prospects. Making it easy for customers to chat with you will definitely make this worthwhile!!

Cons: Hardly any negatives with this tool! It easily connects with other Zoho Apps as well, making it great to track KPIs.

Chat made the way it must be!!

Dec 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: You can integrate this tool into your website to always help your customers real-time whenever they need you.

Cons: Sometimes the code that is shown for the integrations does not work as expected and you must contact provider's technical support so they can fix it an provide a new one for you.

It is excellent to know who are visiting your page.

Dec 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like to know the time a user spends in a section of my website. It's interesting because you can see that person's interest and offer help.

Cons: I dont have nothing to complaint about. I always see improvements. Maybe the price can be a little better but what they offer, it's worth it.

Great software for our online Chat

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to install and set up in the same day.

Cons: nothing the program does what we need it to do on a consistent basis.

Identifying my visits

Dec 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Zoho Salesiq allows me to know who is on my site, I can identify those who return and realize if they are investigating my business or are interested in doing business.

Cons: I think the cost should be for user packages, maybe that will help improve the purchase of small companies.

Lovely collection of features

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like Sales IQ as it is more than live chat. It allows you to get all sorts of data on your website users including their location, the number of times they have visited before and the time spent on the website. You can then use these factors to calculate how valuable the customer is likely to be. There is also a useful tool for prioritizing them. I really like the dashboard that displays the info as it is beautifully designed, plus when visitors come to your website and click chat to speak to you, the dashboard rings just like a telephone! It's also very easy to set up - you just copy and paste some code above your website's body tag.

Cons: I don't have any complaints. Some of these services I have tried in the past slowed down the website, but SalesIQ is nice and fast.

Capterra loader

Simple implementation. CRM Integration. Valuable insight.

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to automatically push chats into our CRM (ZohoCRM) as leads is just one helpful feature of Zoho Sales IQ. We are also able to see correlation between chats, pages visited, and user behavior. It provides reliable data to us and a positive user experience to our customers.

Cons: I wish there were more powerful reporting tools. The daily reports tell things like top referral sources, page visited--things about visitor behavior. It would be great to be able to view that over time within Zoho SalesIQ.

Overall: Zoho SalesIQ has provided an elevated chat experience for our prospective customers and sales team.

Easy to use tool that provides useful information

Jul 19, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The tool is easy to customize with different timer parameters and settings to best track the visitors on your site. Lead scoring is easy to setup and track.

Cons: The ZOHO products are harder to connect than is necessary. When setting everything up, you'll want a good road map from the beginning because it can become very tedious to make changes to your system once everything is in motion.

Overall: Website and visitor behavior tracking, chat feature, and automated alerts.

Excellent program to chat with our customers

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The option to integrate it into our website is excellent, very easy to integrate and the system provides a code to do it yourself.

Cons: If you make any change to the domain name, the code does not take the changes and must be modified manually.

Capterra loader

Live Chat is Quick, Easy to Use and Great for Lead Generation

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked the quickness you can check out what pages you customers are viewing and what page source referred them to your site like Google Ads or organic search. It allows you to trigger them and after giving some value, you can convert them into leads.

Cons: The software might be improved to not interrupt other functionality on the site. For example the chatbox popped up and stopped someone from filling out a pop-up contact form, although it might be rare this would happen.

Overall: The scheduling makes it easy to manage the system and user requests are easy to fulfill. It integrates well with Zoho CRM.

Good application to answer client queries through a live chat and keep track on website visitors.

Jul 15, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: We can easily embed zoho sales iq widget in our site and interact with our live visitors. Through Zoho sales iq panel we can keep track on our site visitors, we can check information about the browser they are using to browse our site, duration they are staying on our site etc.Overall its a good software.

Cons: This is a good software. The only issue with this is sometimes the chat session initiated by the visitor does not properly show on user screen. Like the option of accept chat sometimes cause issue rest all things are good with this software.

easy as 123

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and very reliable. Have been using the software for over a year

Cons: needs a little more functionality but overall the system does what it was designed for

Overall: Very good has brought in new accounts

Learning to improve customer service

Mar 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is excellent for a very complete detail of the visitors. Know their origin, the time they dedicate to the site, great. By offering help you realize that you can improve your website content according to the visitors needs.

Cons: I think that the least I can like is that time is not enough to take advantage of all the features that this software have.

Overall: Close visites monitoring, better customer service.

Easy to use and accurate

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part of SalesIQ is the easiness in implementing it on different websites and having one and only one app to manage them all! The personalization of the chat is easy and good looking...Everything is perfect!

Cons: The only thing that could be done better is the registering of a chat user directly into the Zoho CRM database. And maybe also a better identification of a visitor depending on the website he is visiting.

Overall: Great positive experience with SalesIQ, I already started to recommend it to a couple of entrepreneurs...

Capterra loader

Great customer service!

Mar 28, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Customer service was exceptional. I am very pleased with the response time when I presented my issue.

Cons: I would have liked to receive more notifications of renewal and perhaps once my account went silent (no activity) for a long period, it would have been great to receive a phone call at the business to inform the correct parties of the paid platform that went without use.

Capterra loader

Well Designed but Unreliable

Jan 24, 2019
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The design is simple and easy to use. We have 3 operators who have never felt this product is confusing in its functionality. I also like its integration with Zoho Desk, where tickets are created automatically.

Cons: We've had serious connection issues. Our widget appears offline to customers when operators are online and not idle. Chats have come in without notification and been labeled as "missed" but over 30 minutes later. I once watched messages previously

Overall: SalesIQ has been useful to keep connected with our current customers and help them use the product in real-time. However the unreliability in connection issues has made it difficult to rely on this product.

Live Chat

Oct 18, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like that this is a cheap solution for live chat. It is easy to setup in wordpress and get it going.

Cons: I never use half of the features. Most times I do not see an alert pop up when someone is trying to communicate with us...I get an email to my junk mail a half hour later saying that I missed a chat.

Capterra loader

Great way to connect with your customers

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great software and has lots of great features so you can connect with your customers. My customers are always pleased with their chat experience and I appreciate the Sales IQ Product

Cons: The only thing I would change for the software is to have a video option where the user can video chat directly with the chat representative and also share their screen

Overall: Never had any customer complaints and Zoho is always friendly when I contact them with my questions and concerns.

the best sofware to know your visitors

Mar 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It is excellent to know which country you are visiting and which section shows the most interest. You can also identify those who return.

Cons: I would like the mobile application to have a better way of tracking visitors. Better notification Sometimes I do not realize that there are visitors.

Identify your visitors

Dec 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With Zoho Salesiq I can identify my visitors and potential clients of my website. It helps me improve the quality of my service.

Cons: I would like the price to be a little more flexible, considering that there are small companies that would like to implement these types of services to grow

Close follow-up

Mar 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like to know who is returning to my website and where they spend most of their time. Additional I can offer help.

Cons: I would like this software to be bundle in a package to improve costs. I do not know how to explain a way of more automated process but then it would be like a robot.

Provide a better service

Mar 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It is a complement to our vision. It allows us to provide a better service since we can identify our visitors and additional allows us to improve our informative content.

Cons: I would like to implement goals for the visitor. Daily, monthly even yearly goals would be interesting.

Sales IQ from ZOHO is good!

Jan 23, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use. Low cost. Easy to setup / integrate.

Cons: Clunky backend to admin (it's not intuitive where you update the system settings).

Chat emails sent to clients via zoho email address (not branded / my domain)

Chat email transcript template is ugly.

Overall: Good program for reaching out and chatting to live traffic on the website! Cant argue with that! It's very good at what it's designed to do.

Easy to use and really helps business!

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We added this to our site in only a few minutes, and we immediately saw results. We started getting messages from potential customers right away.

We love that there is a mobile app so we can answer messages from customers away from the computer

Cons: Seems to slow down our site a little bit. But ultimately I think the benefits outweigh that.

Great Value - Quality chat softwate

Nov 10, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, and visitor website analytics, free plan ti try out

Cons: a bit confusing to set up some features

Overall: Very good software, so far I have had an excellent experience, it is very simple to use and the analytics of the visits are excellent help to generate leads.

Recommendations to other buyers: it has a free plan so you can try it out with almost every feature available, and the ones that are available are good enough to see how it works.

Great Live Chat!

Feb 01, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM).

Cons: It would be great to improve chat logging and task conversion. It's OK, but it would be great if to improve them a bit.

Zoho sales iq makes it easily to track visitors

Aug 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love how this software integrates with the rest of the zoho suite. It is also free for the basic functions in which we use it. It was easy to setup and looks great.

Cons: I wish that you can filter the visitors by when the last made a visit to the website. Besides that everything rocks!

Useful, but there is better out there

Aug 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Sales IQ is great because it gives your company the ability to interact with your customer faster and easier than ever before.

Cons: I thought Sales IQ is good, but from a functionality and branding point of view there are just too many other companies that do things similar that look more attractive. I think if they want to be a leader in this industry they need to get their branding in order.

Love SalesIQ since it integrates well with other Zoho products

Aug 08, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It is really easy to customize and integrate the code in your website, it also connects really well with other Zoho products.

Cons: The administration menus are not very intuitive and before their most recent update the chat was not great looking.

Works awesome for basic chat and integrates with CRM

Apr 25, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
Likely

Pros: Like that it integrates seamlessly with CRMq

Cons: I would like to do automations, I believe this can do it but need to set it up and test more - no easy flow to onboard a new user into creating autmations

Need to fix iOS SDK and or API

May 24, 2019
2/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: We like that chat is available on mobile and web. Also nice that it ties into our CRM

Cons: Way too many crashes in our apps. SDK and/or API needs improvement. This is particularly true in iOS. This leads to a terrible user experience.

Zoho SalesIQ

Jun 03, 2019
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The basic, even free version is good for basic chat and visitor traffic tracking.

Cons: Customization of fields might be tricky as hidden fields to CRM and other more robust/advanced features.

Great app for website visitor tracking

May 09, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is very useful and simple to use. It allows to know who visits your website in real time. The customer service is really good Create a channel of communication and attention with visitors to your website that opens a wide range of business possibilities

Cons: In my case, integrating the service to the website required professional advice. After that the handling is very simple. In short, some development knowledge is needed.