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Zoho SalesIQ is an all-in-one, AI-powered live chat and analytics platform that helps businesses improve engagement with their customers. The platform provides live chat, chatbots, and integration with Instant Messaging (IM) channels, CRM, help desk software, and more to communicate with every site visitor at every stage of the customer lifecycle.
Provider
Zoho
Located In
United States
Foundation
1996
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Webinars, Live Online, Documentation, Videos
Support
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base
Intended Users: Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers. Supported Countries: Worldwide
Content Source: Zoho SalesIQ
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Zoho SalesIQ Reviews
Pros
I like how great the design of the software is for tracking visits in real time. It's great for global business.
We are very happy with SalezIQ, we were able to get in touch with our audience with this tool, help them resolve their questions and improve sales by 30.
SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM).
I really like the dashboard that displays the info as it is beautifully designed, plus when visitors come to your website and click chat to speak to you, the dashboard rings just like a telephone.
Cons
We are a small company, so any missed interactions with customers is painful.
I never use half of the features. Most times I do not see an alert pop up when someone is trying to communicate with us...I get an email to my junk mail a half hour later saying that I missed a chat.
Lastly, after the chat is over, a copy of the chat is emailed to the customer but it says "powered by zoho sales iq" at the bottom which ruins the effect here.
There are really no frills for the basic version that we use.
Most Recent Video User Review for Zoho SalesIQ
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Works awesome for basic chat and integrates with CRM
Daniel S.
"It's a great way to interact with our customers as CSM"
Pros: We have customers across the globe. Sometimes, I am not available during their working hours, as their customer success specialist. The chat allows them to reach out to our team, many people take turns replying on the chat. The chats integrate with Zoho CRM and I can see the questions they asked on the chat it's easy to use, I can have it on my phone too.
Cons: I find a bit hard to find a chat I just closed, but it's a minimal thing.
"Good tool integrated in the Zoho suite"
Pros: Easy to integrate. Good that it's connected to the CRM part and there are lots of customizations possible inside.
Cons: The chat window is not very customizable and reporting is not easy to manipulate.
"Helps in managing live chat, but wish we could have more automation"
Pros: It is a simple and effective way to provide live chat to users. Like the fact that we can integrate our knowledge base, which helps support agents quickly pass on relevant articles.
Cons: The reporting and analytics are subpar. Tried asking their support about what the metrics mean and how they are calculated, but did not get clear answers.Chatbot automation is very complicated. Very difficult to set up chatbots, the UI is super complex to understand.
"Great platform for great price"
Overall: Great, easy to use, easy to setup platform.
Pros: Live monitoring ob mobile, apple tv and desktop clients.
Cons: ChatGPT integration is not great and expensive.
"A product what makes customers smile and connect"
Overall: Best in class product. Tracking leads, handling chats manually, using bot is very simple and easy. Amazing product. Recommend to all.
Pros: We are using it since more than 3 years now. They have improved a lots and many things are beta versions. Chat bot is an amazing thing, we can build on no code solution. Pre build reports are value add
Cons: Customer support should be improved. We may not require all the time. But this has to taken care.
