--- title: "Zoho SalesIQ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoho SalesIQ Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/168135/Zoho-SalesIQ/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Zoho SalesIQ Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoho SalesIQ ## What is Zoho SalesIQ? Zoho SalesIQ is an all-in-one, AI-powered live chat and analytics platform that helps businesses improve engagement with their customers. The platform provides live chat, chatbots, and integration with Instant Messaging (IM) channels, CRM, help desk software, and more to communicate with every site visitor at every stage of the customer lifecycle. ## What is Zoho SalesIQ used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 97 user reviews Reviews sentiment Positive 87% Neutral 11% Negative 2% Starting price $10 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoho SalesIQ?[Manage this product listing](https://www.g2.com/products/zoho-salesiq/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoho SalesIQ 4.4 (98) VS. [4.5 (203)](https://www.capterra.com/p/118128/New-Relic/reviews/) Starting Price $10 Per User, Per Month Starting Price $10 per user, per month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (91) Ease Of Use 4.2 (237) Value For Money 4.4 (86) Value For Money 4.0 (222) Customer Service 4.1 (79) Customer Service 4.2 (191) ## Zoho SalesIQ alternatives [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.3 (7,009)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (18,834)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/168135/Zoho-SalesIQ/alternatives/) ## FAQs about Zoho SalesIQ Overview ### What problems does Zoho SalesIQ solve? Zoho SalesIQ solves missed website inquiries, limited visibility into visitor behavior, and disconnected lead follow-up by tracking pages viewed, referral sources, repeat visits, and time on site. Sales, marketing, and customer support teams use live chat, automated responses, notifications, and CRM records to prioritize prospects, answer questions quickly, and route conversations to the right team. Answer based on 58 reviews Overview ### Which roles and teams benefit most from Zoho SalesIQ? Zoho SalesIQ is most used by executives, marketing teams, product managers, website administrators, and customer-facing service teams. CEOs and directors monitor visitor engagement and sales opportunities, while marketing staff track campaign responses. Product and web teams manage on-site conversations, and brokers or support specialists qualify leads and answer customer questions. Answer based on 86 reviews Overview ### What company size and industries is Zoho SalesIQ built for? Zoho SalesIQ is intended for small businesses, which make up 87% of reviewers, and mid-size businesses, entrepreneurs, startups, and freelancers. Its strongest industry presence is Information Technology and Services at 15%, followed by Computer Software at 9% and Telecommunications at 5%. Enterprise and midsize organizations each represent 6% of reviewers. Answer based on 98 reviews Features and Usability ### What are the key features of Zoho SalesIQ? Zoho SalesIQ includes live chat and proactive chat for real-time customer conversations, plus website visitor tracking that records pages viewed, referral sources, visit duration, and repeat visits. Core capabilities also include chatbot automation, lead capture and qualification, and Zoho CRM integrations that sync chats, visitor behavior, and lead records for sales and support teams. Answer based on 46 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoho SalesIQ starts at $10 per user/month for Basic, with Professional at 17 and Enterprise at 25 per user/month. A free version and free trial are available. Basic includes 1,000 monthly chat sessions and one custom chatbot; Professional offers unlimited sessions. Reviewers describe pricing as affordable, though some find long-term costs high. Answer based on 14 reviews Integrations ### Which third-party tools and platforms does Zoho SalesIQ integrate with? Zoho SalesIQ integrates with over 40 integrations, including reviewer-confirmed Zoho CRM and WordPress. Its catalog also includes marketing and analytics tools such as AWeber, ActiveCampaign, Campaign Monitor, Google Analytics 360, HubSpot Marketing Hub, and GetResponse, plus ecommerce platforms including BigCommerce and CS-Cart Store Builder. Answer based on 30 reviews Getting Started and Support ### What training and onboarding options does Zoho SalesIQ offer? Zoho SalesIQ provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars offer guided instruction, while documentation and videos support self-paced learning and step-by-step reference for setup and ongoing use. Answer based on 1 reviews Getting Started and Support ### What customer support options does Zoho SalesIQ offer, and how do users rate the experience? Zoho SalesIQ offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Reviewers often describe the support team as friendly, responsive, and helpful, with good issue response times. However, others report unclear technical guidance, slower turnaround times, and missed scheduled calls. Answer based on 46 reviews Visitor tracking ### How well does Zoho SalesIQ track website visitors? Zoho SalesIQ tracks website visitors in real time, helping teams identify repeat visits, page activity, referral sources, and time on site. Marketing and sales teams can connect visitor data to Zoho CRM and start chats with prospects. Some users report occasional notification issues, limited historical reporting, and visitor details that require CRM identification. Answer based on 32 reviews ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Zoho SalesIQ supports all three features that reviewers rate most highly: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. With coverage across each of these key areas, the product gives teams a way to respond to customer questions quickly, stay updated as conversations happen, and manage interactions across multiple channels in one place, helping businesses improve responsiveness and deliver more consistent customer communication. Chat/Messaging 4.6 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.3 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Multi-Channel Communication 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.3 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-time Consumer-facing Chat 4.6 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Zoho SalesIQ 82 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Creation: The ability to create unique content - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Blending: Merge data from multiple sources to a single data set - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Sales Teams/Organizations: Caters to sales teams - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - For Websites: Software is used for working on online pages - Geotargeting: Geographic location of visitors determines behavior of the software - Integration into Third Party Applications: Embed/link applications into third party software so it can be accessed within a third party system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.3 (88) 4.3 Based on 88 reviews ## Pricing Value for money 4.4 (86) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/168135/Zoho-SalesIQ/pricing/) Free $0.00 It includes: - 100 Chat Sessions/Month - Basic Visitor Information - Canned Replies - Credit Card Masking - Daily Reports - File Sharing - Integration With Zoho Apps - Mobile SDK - Track and Engage With 10k Visitors/Month Basic $10.00 Per User,Per Month It includes: - 1000 Chat Sessions/Month - 1 Custom Chatbot - Articles and Faqs - Branding - Business Hours - Chat Routing - Chat Transfer and Group Chat - Click to Call & Screensharing - Departments - Email Signature Chat - Everything in FREE Plus - Lead Scoring and Company Scoring - Proactive Chat Triggers - Third Party Integrations (Salesforce - Track and Engage With 50k Visitors/Month - Visitor Side Chat History - Zendesk and Clearbit) Professional $17.00 Per User,Per Month It includes: - 5 Custom Chatbots - Apple TV App - Block IP - Data and Action Widgets - Everything in BASIC Plus - Facebook Messenger - Operator Chat Monitoring - Telegram Messenger - Track and Engage With 100k Visitors/Month - Unlimited Chat Sessions - Weekly and Monthly Reports - Whatsapp (Invite Only) Enterprise $25.00 Per User,Per Month It includes: - 10 Custom Chatbots - Abusive Content Management - Answer Bot - Chat Translation - Cloud Telephony and PBX - Company Profile Enrichment Using Zia - Everything in PROFESSIONAL Plus - Track and Engage With 200k Visitors/Month Value for money 4.4 (86) 4.4 Based on 86 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (79) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (79) 4.1 Based on 79 reviews ## User reviews Overall rating 4.4 Based on 97 reviews Filter by rating Counts reflect reviews available in this feed. 5(57) 4(27) 3(11) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful Sarp O. Founding Consultant Used the software for: Less than 1 year ### "Awesome chat management and chatbot solution for driving sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2025 Great! It helps solve so many problems in just one solution. No need to jump between different platforms to manage chats. Pros The ability to connect and manage all my chats from different social media channels in one platfom is awesome! Cons Its interface is pretty easy to use but it could make better use of color coding to help navigate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ed Zorz H. Studio Owner Used the software for: 3-5 years ### "Great visitor tracker and front-end communication for my site visitors" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 18, 2023 Pros The live chat is fantastic and critical for quick deals when customers are most primed to book. They feel great about getting instant answers or directions around the site. They feel they are being attended to and cared for. Further, with Zobot chatbot set up, I can also delegate answering quite a few questions about my policies and experience. It can also be connected to my Facebook business page inbox and Instagram DM! This saves me a ton of time! With some effort and intelligence on my side, I can also track or even identify the repeated visitors, see what interests them the most, and assess how likely they are to close a deal. Lastly, all that info is integrated into Zoho CRM for an overall picture of my clients. Cons Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side. Next, live chat may mess up the names in CRM for the recognized leads/contacts. Lastly, some of the user/device data seen during the live visit disappears after the visit. I wish there were more control over the data that is collected but remains untapped by the admin. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Connor S. Brokerage Operations Associate Used the software for: Less than 1 year ### "Measuring traffic to your website" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 5, 2024 We use Zoho Sales IQ to help us measure traffic to our website with new leads and repeat clients that are in our CRM. Pros What we liked with SalesIQ is that you can measure how many people are visiting your website and sync it with data in the CRM. Cons As not overly techy people, this platform was more challenging to setup and use than other Zoho products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Sales IQ is real time website engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2023 It runs all the time. If you would cut it off my website, there would be missing a very important part that helps to analyze the content. And easy to use for visitors. Pros You can see what visitors do on your website and you can get in contact with them to bring information or help Cons To use the full potential (and this is gigantic) of Sales IQ, who have to do a lot of homework (learning, practice) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Divaldo C. CEO Used the software for: Less than 1 year ### "Excelent software for online support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 24, 2024 Pros Excelente and powerful tool that helped me improve my customer engagement and sales. Excelent Live chat, Chatbot, Visitor tracking excelent feature. Cons As I use different tools from Zoho, the only downside is that each tool has its own price and makes the set of tools quite expensive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Peter F. Co-Owner Used the software for: 1-3 years ### "Huge Bang for Your Buck (Get on the Chatbot Bandwagon!) " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2019 We use it every day. I love the tracking it gives our digital marketing efforts. We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased. Pros Very cheap (especially when factored in as part of Zoho One) Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up) Integration with CRM + Desk is glorious Mobile app works great, so I can always respond to chats wherever I am Cons I wish that chatbot development was a little easier. Still, it's absolutely worth it! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kevin V. Product manager Used the software for: Less than 1 year ### "Good tool integrated in the Zoho suite" 4.0 December 12, 2022 Pros Easy to integrate. Good that it's connected to the CRM part and there are lots of customizations possible inside. Cons The chat window is not very customizable and reporting is not easy to manipulate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Product Manager Used the software for: 3-5 years ### "A good tool for attend your leads" 4.0 August 18, 2023 We catch all the end customer's requirements no matter the hour or day when they make contact. Pros We can integrate it with any chatbot that supports webhook integration. In that way we can increase the options to communicate with our end customers and that's not necessary make the contact within operational hours, the end customer can write at 10:00 pm and the chatbot will answer the questions and notify us regarding that requirement with all customer's data (phone, company, product, etc.). Cons The native chatbot (ZIA) works only in english but must of our end customers speak spanish, then we need to pay an external chatbot license. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nikita V. Marketing Manager CRM Used the software for: 1-3 years ### "Basic Customer Chatting and Communication" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 June 26, 2024 Pros Easy to setup and integrate existing Zoho ecosystem, work similar to other environments. Seamless contacts sync and items updates in CRM. Cons Hard to customize if you operate in several languages and markets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 3-5 years ### "A product what makes customers smile and connect" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 August 12, 2022 Best in class product. Tracking leads, handling chats manually, using bot is very simple and easy. Amazing product. Recommend to all. Pros We are using it since more than 3 years now. They have improved a lots and many things are beta versions. Chat bot is an amazing thing, we can build on no code solution. Pre build reports are value add Cons Customer support should be improved. We may not require all the time. But this has to taken care. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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