# Zoho SalesIQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho SalesIQ the right Live Chat solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168135/Zoho-SalesIQ/reviews --- Zoho SalesIQ 4.4 (98) [View alternatives](https://www.capterra.com/p/168135/Zoho-SalesIQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zoho SalesIQ Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews CS Connor S Brokerage Operations AssociateFinancial Services, 2 - 10 employeesUsed the software for: 6-12 months. “What we liked with SalesIQ is that you can measure how many people are visiting your website and sync it with data in the CRM.“ November 29, 2024 Deb W CEOIndividual & Family Services, 10,001+ employeesUsed the software for: 1-2 years. “Ive tried to introduce an AI Advisor to the Zoho Team but they dont wish to pay a consultant for advice.“ July 17, 2024 Gerardo V Product ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “In that way we can increase the options to communicate with our end customers and that's not necessary make the contact within operational hours, the end customer can write at 10:00 pm and the chatbot will answer the questions and notify us regarding that requirement with all customer's data (phone, company, product, etc.).“ August 15, 2023 EH Ed H Studio OwnerPhotography, 2 - 10 employeesUsed the software for: More than 2 years. “I wish there were more control over the data that is collected but remains untapped by the admin.“ December 15, 2023 Gerardo V Product ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “We can integrate it with any chatbot that supports webhook integration.“ August 15, 2023 KV Kevin V Product managerInternet, 51 - 200 employeesUsed the software for: 6-12 months. “The chat window is not very customizable and reporting is not easy to manipulate.“ December 8, 2022 AA Atulinda A camera operatorEntertainment, 501 - 1,000 employeesUsed the software for: 1-2 years. “The ability to append knowledgebase into the footer of the chat widget makes it easy for the client to access the support articles easier and this saves on the volume of chat, you can as well make calls directly to the clients using the tool for a quicker resolution“ December 1, 2022 KL Karishma L Manager, Product SpecialistsHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “The reporting and analytics are subpar.“ January 18, 2023 ## Showing most helpful reviews Showing 1-25 of 98 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarp O. Founding Consultant Internet Used the software for: Less than 6 months ### "Awesome chat management and chatbot solution for driving sales" January 25, 2025 5.0 Great! It helps solve so many problems in just one solution. No need to jump between different platforms to manage chats. Pros The ability to connect and manage all my chats from different social media channels in one platfom is awesome! Cons Its interface is pretty easy to use but it could make better use of color coding to help navigate Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing Zoho SalesIQ It offers a lot more capabilities that are critical to our business compared to Brevo's chat function. Review Source EH Ed H. Studio Owner Photography Used the software for: 2+ years ### "Great visitor tracker and front-end communication for my site visitors" December 15, 2023 5.0 Pros The live chat is fantastic and critical for quick deals when customers are most primed to book. They feel great about getting instant answers or directions around the site. They feel they are being attended to and cared for. Further, with Zobot chatbot set up, I can also delegate answering quite a few questions about my policies and experience. It can also be connected to my Facebook business page inbox and Instagram DM! This saves me a ton of time! With some effort and intelligence on my side, I can also track or even identify the repeated visitors, see what interests them the most, and assess how likely they are to close a deal. Lastly, all that info is integrated into Zoho CRM for an overall picture of my clients. Cons Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side. Next, live chat may mess up the names in CRM for the recognized leads/contacts. Lastly, some of the user/device data seen during the live visit disappears after the visit. I wish there were more control over the data that is collected but remains untapped by the admin. Switched from [Olark](https://www.capterra.com/p/125957/Olark/) SailsIQ is part of the Zoho One platform, which is the backbone of my small business. It is so well integrated into CRM and other social tools, that it was a no-brainer to take the most out of it. Review Source CS Connor S. Brokerage Operations Associate Financial Services Used the software for: 6-12 months ### "Measuring traffic to your website" November 29, 2024 3.0 We use Zoho Sales IQ to help us measure traffic to our website with new leads and repeat clients that are in our CRM. Pros What we liked with SalesIQ is that you can measure how many people are visiting your website and sync it with data in the CRM. Cons As not overly techy people, this platform was more challenging to setup and use than other Zoho products. Review Source MS Mario S. Owner E-Learning Used the software for: 1-2 years ### "Sales IQ is real time website engagement" December 12, 2023 5.0 It runs all the time. If you would cut it off my website, there would be missing a very important part that helps to analyze the content. And easy to use for visitors. Pros You can see what visitors do on your website and you can get in contact with them to bring information or help Cons To use the full potential (and this is gigantic) of Sales IQ, who have to do a lot of homework (learning, practice) Alternatives considered [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Reason for choosing Zoho SalesIQ ZOHO One as company solution as a whole is perfect. And Sales IQ is included. Review Source DC Divaldo C. CEO Consumer Services Used the software for: 6-12 months ### "Excelent software for online support" February 11, 2024 5.0 Pros Excelente and powerful tool that helped me improve my customer engagement and sales. Excelent Live chat, Chatbot, Visitor tracking excelent feature. Cons As I use different tools from Zoho, the only downside is that each tool has its own price and makes the set of tools quite expensive. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) I was looking to use all zoho tools and thats why Review Source Peter F. Co-Owner Information Technology and Services Used the software for: 1-2 years ### "Huge Bang for Your Buck (Get on the Chatbot Bandwagon!) " July 23, 2019 5.0 We use it every day. I love the tracking it gives our digital marketing efforts. We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased. Pros Very cheap (especially when factored in as part of Zoho One) Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up) Integration with CRM + Desk is glorious Mobile app works great, so I can always respond to chats wherever I am Cons I wish that chatbot development was a little easier. Still, it's absolutely worth it! Alternatives considered [Olark](https://www.capterra.com/p/125957/Olark/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Zoho SalesIQ Price, connectivity with the rest of the Zoho suite. Review Source KV Kevin V. Product manager Internet Used the software for: 6-12 months ### "Good tool integrated in the Zoho suite" December 8, 2022 4.0 Pros Easy to integrate. Good that it's connected to the CRM part and there are lots of customizations possible inside. Cons The chat window is not very customizable and reporting is not easy to manipulate. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Zoho SalesIQ Price is way under other softwares like Intercom Review Source Victor D. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Very good enough and reliable tool" December 14, 2022 4.0 Pros The dashboard is simple and intuitive, making it easy to find exactly what I need. It offers great insights into customer behavior and helps me adjust my sales strategies. It's also great that it integrates with other Zoho products. Cons It lacks some of the more advanced features I was hoping for and also, but not limited to the solution, it is actually having time to analyze and activate all the insights. Alternatives considered [Zilliant](https://www.capterra.com/p/65748/Zilliant-IQ/)[Cognism](https://www.capterra.com/p/169083/Cognism/)[SISTRIX](https://www.capterra.com/p/238892/SISTRIX/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Zoho SalesIQ Integration with Zoho Suite.Price-value ratio. Review Source Nikita V. Marketing Manager CRM Machinery Used the software for: 1-2 years ### "Basic Customer Chatting and Communication" June 24, 2024 3.0 Pros Easy to setup and integrate existing Zoho ecosystem, work similar to other environments. Seamless contacts sync and items updates in CRM. Cons Hard to customize if you operate in several languages and markets. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/) Review Source Gerardo V. Product Manager Information Technology and Services Used the software for: 2+ years ### "A good tool for attend your leads" August 15, 2023 4.0 We catch all the end customer's requirements no matter the hour or day when they make contact. Pros We can integrate it with any chatbot that supports webhook integration. In that way we can increase the options to communicate with our end customers and that's not necessary make the contact within operational hours, the end customer can write at 10:00 pm and the chatbot will answer the questions and notify us regarding that requirement with all customer's data (phone, company, product, etc.). Cons The native chatbot (ZIA) works only in english but must of our end customers speak spanish, then we need to pay an external chatbot license. Review Source ST Sandra T. Consultant Information Technology and Services Used the software for: 2+ years ### "BET: SaP / Microsof/ SAGE will Buy zhoo inevetably cause thay are that good." June 12, 2023 5.0 I rate the product I rate the team behind. I refer them Pros Proactive reach out,, tracking the visitor , the ability to swith bet2een channels effortlesly/ The ability to voice and remote support from that widget like a breeze. Cons I would never get Full credit for discovering them. Reason for choosing Zoho SalesIQ 1\. it met all the required legal and compliance requirements. very easy to us e.. breee to instll l - thi proct is a dood.I rat Review Source SL Steve L. director of sales Education Management Used the software for: 2+ years ### "sales iq is the hidden gem of zoho" July 12, 2017 5.0 the integration with zoho crm and zoho campaigns is bar none. The cost of zoho sales iq is about the same as the others (a little on the high side) so it's an obvious choice. Pros Integration with zoho crm, zoho campaigns and zoho desk is awesome. For example, you can see if someone visiting your website is a customer or not. When you chat with the person, you can transfer them to support or sale as needed. The chat transcript is saved to the contact in zoho crm. Cons UI is not as good as LiveChat. The UI isn't bad but LiveChat has the most simple UI out there. Also the chat dialogue box that the customer uses is "cooler" looking in LiveChat - it's more fun looking. Lastly, after the chat is over, a copy of the chat is emailed to the customer but it says "powered by zoho sales iq" at the bottom which ruins the effect here. Review Source VR Verified Reviewer Digital & Web Coordinator Hospital & Health Care Used the software for: 2+ years ### "Live Chat" October 18, 2017 3.0 Pros I like that this is a cheap solution for live chat. It is easy to setup in wordpress and get it going. Cons I never use half of the features. Most times I do not see an alert pop up when someone is trying to communicate with us...I get an email to my junk mail a half hour later saying that I missed a chat. Review Source CJ Chris J. Sales Manager Retail Used the software for: 2+ years ### "Zoho Chat" January 16, 2020 3.0 Seamless chat service for our customer service and sales agents. Pros Ease of implementation and ease of use. Very little coding needed to add to existing website. Customers can get outside office hours email. Cons The customer support is severely lacking. Will schedule video calls and then send emails 3 minutes after the initial start time stating they can't join because they are too busy. Switched from [Bevy](https://www.capterra.com/p/185978/Bevy/) Bevy was bought out and our contract ended. Review Source NT Neha T. Tax Consultant Management Consulting Used the software for: 2+ years ### "Best tool for website visitor tracking and live chat" April 19, 2018 4.0 Pros It is very easy to integrate into the website and is also really appreciable is the very intuitive user interface and the well working mobile application. The pricing scheme is flexible enough to meet the capacity of startups and small businesses, as there is even a free-of-charge plan available. Cons In the free version Zoho Sales IQ offers only a limited set of features and the paid subscriptions are quite expensive in the long term. Review Source VR Verified Reviewer Sales & Marketing Manager Printing Used the software for: 1-2 years ### "Great software for our online Chat" January 23, 2019 5.0 Pros Easy to install and set up in the same day. Cons nothing the program does what we need it to do on a consistent basis. Review Source priya G. marketing manager Used the software for: 6-12 months ### "Good application to answer client queries through a live chat and keep track on website visitors." July 15, 2018 4.0 Pros We can easily embed zoho sales iq widget in our site and interact with our live visitors. Through Zoho sales iq panel we can keep track on our site visitors, we can check information about the browser they are using to browse our site, duration they are staying on our site etc.Overall its a good software. Cons This is a good software. The only issue with this is sometimes the chat session initiated by the visitor does not properly show on user screen. Like the option of accept chat sometimes cause issue rest all things are good with this software. Review Source AE Anthony E. Agent/Owner Insurance Used the software for: 1-2 years ### "Best CRM Money can buy" January 23, 2019 5.0 No issues to date. Never had any major problems. Best CRM out there for the price Pros I think price wise its the best option. Has all the functionality one could ask for. They've partnered with all the top business functionality companies out there to sync up nicely. Cons It was a bit difficult for a novice user to setup but their customer service team is good at helping you out. Review Source VR Verified Reviewer Co-Owner | VP of Engineering Apparel & Fashion Used the software for: Less than 6 months ### "Easy to use and really helps business!" January 24, 2019 5.0 Pros We added this to our site in only a few minutes, and we immediately saw results. We started getting messages from potential customers right away. We love that there is a mobile app so we can answer messages from customers away from the computer Cons Seems to slow down our site a little bit. But ultimately I think the benefits outweigh that. Review Source AF Alessandro F. CEO Computer Software Used the software for: 1-2 years ### "Work very well as standard chat platform" August 2, 2022 5.0 Pros Good tracking visitor activity and very complete set of tools to configure the chat. Cons A bit complicated UX when you have to setup advanced functionality Review Source AP Anderson P. Customer Service Representative Telecommunications Used the software for: 6-12 months ### "Chat made the way it must be!!" December 9, 2017 5.0 Pros You can integrate this tool into your website to always help your customers real-time whenever they need you. Cons Sometimes the code that is shown for the integrations does not work as expected and you must contact provider's technical support so they can fix it an provide a new one for you. Review Source VR Verified Reviewer Co Founder, Head of Marketing Apparel & Fashion Used the software for: Less than 6 months ### "Works awesome for basic chat and integrates with CRM" April 25, 2019 5.0 Pros Like that it integrates seamlessly with CRMq Cons I would like to do automations, I believe this can do it but need to set it up and test more - no easy flow to onboard a new user into creating autmations Review Source WP William P. webmaster Used the software for: 6-12 months ### "Knowing more about your visits" March 27, 2018 5.0 Pros I recently started using this application and it turned out to be wonderful. Compared with another, I feel much more dynamic and better way to interact with the visitor. Try it, you will not regret it. Cons We should have a general control panel to be able to administer all these magnificent zoho applications. All from a single dashboard. Review Source JR Jose R. Insurance broker Used the software for: 1-2 years ### "Close follow-up" March 3, 2018 5.0 Pros I like to know who is returning to my website and where they spend most of their time. Additional I can offer help. Cons I would like this software to be bundle in a package to improve costs. I do not know how to explain a way of more automated process but then it would be like a robot. Review Source BP Brandon P. Director of Marketing Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Easy to use tool that provides useful information" July 19, 2017 4.0 Website and visitor behavior tracking, chat feature, and automated alerts. Pros The tool is easy to customize with different timer parameters and settings to best track the visitors on your site. Lead scoring is easy to setup and track. Cons The ZOHO products are harder to connect than is necessary. When setting everything up, you'll want a good road map from the beginning because it can become very tedious to make changes to your system once everything is in motion. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.