--- title: "Zoho SalesIQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zoho SalesIQ the right Live Chat solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/168135/Zoho-SalesIQ/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Zoho SalesIQ 4.4 (97) [View alternatives](https://www.capterra.com/p/168135/Zoho-SalesIQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Zoho SalesIQ Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews CS Connor S Brokerage Operations AssociateFinancial Services, 2 - 10 employeesUsed the software for: 6-12 months. “What we liked with SalesIQ is that you can measure how many people are visiting your website and sync it with data in the CRM.“ November 29, 2024 EH Ed H Studio OwnerPhotography, 2 - 10 employeesUsed the software for: More than 2 years. “I wish there were more control over the data that is collected but remains untapped by the admin.“ December 15, 2023 AA Atulinda A camera operatorEntertainment, 501 - 1,000 employeesUsed the software for: 1-2 years. “The ability to append knowledgebase into the footer of the chat widget makes it easy for the client to access the support articles easier and this saves on the volume of chat, you can as well make calls directly to the clients using the tool for a quicker resolution“ December 1, 2022 Deb W CEOIndividual & Family Services, 10,001+ employeesUsed the software for: 1-2 years. “Ive tried to introduce an AI Advisor to the Zoho Team but they dont wish to pay a consultant for advice.“ July 17, 2024 NP Nakato P DirectorApparel & Fashion, 51 - 200 employeesUsed the software for: 6-12 months. “Instant notification feature helps me not to miss any chat from customer on both the web application and the mobile application, this is great for me to jump into a chat with a client immediately they request a chat and improves customer efficiency“ December 2, 2022 KV Kevin V Product managerInternet, 51 - 200 employeesUsed the software for: 6-12 months. “The chat window is not very customizable and reporting is not easy to manipulate.“ December 8, 2022 Gerardo V Product ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “In that way we can increase the options to communicate with our end customers and that's not necessary make the contact within operational hours, the end customer can write at 10:00 pm and the chatbot will answer the questions and notify us regarding that requirement with all customer's data (phone, company, product, etc.).“ August 15, 2023 KL Karishma L Manager, Product SpecialistsHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “The reporting and analytics are subpar.“ January 18, 2023 ## Showing most helpful reviews Showing 1-25 of 97 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarp O. Founding Consultant Used the software for: Less than 1 year ### "Awesome chat management and chatbot solution for driving sales" January 28, 2025 5.0 Great! It helps solve so many problems in just one solution. No need to jump between different platforms to manage chats. Pros The ability to connect and manage all my chats from different social media channels in one platfom is awesome! Cons Its interface is pretty easy to use but it could make better use of color coding to help navigate Review Source Ed Zorz H. Studio Owner Used the software for: 3-5 years ### "Great visitor tracker and front-end communication for my site visitors" December 18, 2023 5.0 Pros The live chat is fantastic and critical for quick deals when customers are most primed to book. They feel great about getting instant answers or directions around the site. They feel they are being attended to and cared for. Further, with Zobot chatbot set up, I can also delegate answering quite a few questions about my policies and experience. It can also be connected to my Facebook business page inbox and Instagram DM! This saves me a ton of time! With some effort and intelligence on my side, I can also track or even identify the repeated visitors, see what interests them the most, and assess how likely they are to close a deal. Lastly, all that info is integrated into Zoho CRM for an overall picture of my clients. Cons Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side. Next, live chat may mess up the names in CRM for the recognized leads/contacts. Lastly, some of the user/device data seen during the live visit disappears after the visit. I wish there were more control over the data that is collected but remains untapped by the admin. Review Source CS Connor S. Brokerage Operations Associate Used the software for: Less than 1 year ### "Measuring traffic to your website" December 5, 2024 3.0 We use Zoho Sales IQ to help us measure traffic to our website with new leads and repeat clients that are in our CRM. Pros What we liked with SalesIQ is that you can measure how many people are visiting your website and sync it with data in the CRM. Cons As not overly techy people, this platform was more challenging to setup and use than other Zoho products. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Sales IQ is real time website engagement" December 13, 2023 5.0 It runs all the time. If you would cut it off my website, there would be missing a very important part that helps to analyze the content. And easy to use for visitors. Pros You can see what visitors do on your website and you can get in contact with them to bring information or help Cons To use the full potential (and this is gigantic) of Sales IQ, who have to do a lot of homework (learning, practice) Review Source Divaldo C. CEO Used the software for: Less than 1 year ### "Excelent software for online support" April 24, 2024 5.0 Pros Excelente and powerful tool that helped me improve my customer engagement and sales. Excelent Live chat, Chatbot, Visitor tracking excelent feature. Cons As I use different tools from Zoho, the only downside is that each tool has its own price and makes the set of tools quite expensive. Review Source Peter F. Co-Owner Used the software for: 1-3 years ### "Huge Bang for Your Buck (Get on the Chatbot Bandwagon!) " July 24, 2019 5.0 We use it every day. I love the tracking it gives our digital marketing efforts. We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased. Pros Very cheap (especially when factored in as part of Zoho One) Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up) Integration with CRM + Desk is glorious Mobile app works great, so I can always respond to chats wherever I am Cons I wish that chatbot development was a little easier. Still, it's absolutely worth it! Review Source Kevin V. Product manager Used the software for: Less than 1 year ### "Good tool integrated in the Zoho suite" December 12, 2022 4.0 Pros Easy to integrate. Good that it's connected to the CRM part and there are lots of customizations possible inside. Cons The chat window is not very customizable and reporting is not easy to manipulate. Review Source R Reviewer Product Manager Used the software for: 3-5 years ### "A good tool for attend your leads" August 18, 2023 4.0 We catch all the end customer's requirements no matter the hour or day when they make contact. Pros We can integrate it with any chatbot that supports webhook integration. In that way we can increase the options to communicate with our end customers and that's not necessary make the contact within operational hours, the end customer can write at 10:00 pm and the chatbot will answer the questions and notify us regarding that requirement with all customer's data (phone, company, product, etc.). Cons The native chatbot (ZIA) works only in english but must of our end customers speak spanish, then we need to pay an external chatbot license. Review Source Nikita V. Marketing Manager CRM Used the software for: 1-3 years ### "Basic Customer Chatting and Communication" June 26, 2024 3.0 Pros Easy to setup and integrate existing Zoho ecosystem, work similar to other environments. Seamless contacts sync and items updates in CRM. Cons Hard to customize if you operate in several languages and markets. Review Source R Reviewer Manager Used the software for: 3-5 years ### "A product what makes customers smile and connect" August 12, 2022 4.0 Best in class product. Tracking leads, handling chats manually, using bot is very simple and easy. Amazing product. Recommend to all. Pros We are using it since more than 3 years now. They have improved a lots and many things are beta versions. Chat bot is an amazing thing, we can build on no code solution. Pre build reports are value add Cons Customer support should be improved. We may not require all the time. But this has to taken care. Review Source Victor D. CEO Used the software for: Less than 1 year ### "Very good enough and reliable tool" December 22, 2022 4.0 Pros The dashboard is simple and intuitive, making it easy to find exactly what I need. It offers great insights into customer behavior and helps me adjust my sales strategies. It's also great that it integrates with other Zoho products. Cons It lacks some of the more advanced features I was hoping for and also, but not limited to the solution, it is actually having time to analyze and activate all the insights. Review Source R Reviewer Consultant Used the software for: 3-5 years ### "BET: SaP / Microsof/ SAGE will Buy zhoo inevetably cause thay are that good." June 16, 2023 5.0 I rate the product I rate the team behind. I refer them Pros Proactive reach out,, tracking the visitor , the ability to swith bet2een channels effortlesly/ The ability to voice and remote support from that widget like a breeze. Cons I would never get Full credit for discovering them. Review Source Murat K. CEO Used the software for: 1-3 years ### "Great platform for great price" February 13, 2024 5.0 Great, easy to use, easy to setup platform. Pros Live monitoring ob mobile, apple tv and desktop clients. Cons ChatGPT integration is not great and expensive. Review Source R Reviewer camera operator Used the software for: 1-3 years ### "customer engagement tool" December 5, 2022 5.0 I use the software to offer quality customer support services to my clients Pros The ability to append knowledgebase into the footer of the chat widget makes it easy for the client to access the support articles easier and this saves on the volume of chat, you can as well make calls directly to the clients using the tool for a quicker resolution Cons The tool is okay and works better according to our expectations and goals, only it is expensive to use and does have a ticketing system, you will have to purchase zoho desk in case you need to have the ticketing system of which does not integrate currently meaning you have to use it separately from other apps Review Source VR Verified Reviewer Director of Product Design & Marketing Used the software for: 3-5 years ### "Okay resource! " August 24, 2018 4.0 Pros Great to show you how many visitors you have on your site. Cons Can't create your own automatic templates when someone starts a chat with you, not many functions avialable. Review Source VR Verified Reviewer Director Used the software for: 3-5 years ### "Great scalable system" July 18, 2019 5.0 We are very happy with SalezIQ, we were able to get in touch with our audience with this tool, help them resolve their questions and improve sales by 30%.. Pros The option to scale up or down. We use it for seasonal events where we can choose to get the premium features for a few months and then switch back to the free version for the year of the year. Cons The configuration with our sites were a bit difficult, especially with wordpress. Review Source R Reviewer marketing manager Used the software for: Less than 1 year ### "Good application to answer client queries through a live chat and keep track on website visitors." July 17, 2018 4.0 Pros We can easily embed zoho sales iq widget in our site and interact with our live visitors. Through Zoho sales iq panel we can keep track on our site visitors, we can check information about the browser they are using to browse our site, duration they are staying on our site etc.Overall its a good software. Cons This is a good software. The only issue with this is sometimes the chat session initiated by the visitor does not properly show on user screen. Like the option of accept chat sometimes cause issue rest all things are good with this software. Review Source Anthony E. Agent/Owner Used the software for: 1-3 years ### "Best CRM Money can buy" January 24, 2019 5.0 No issues to date. Never had any major problems. Best CRM out there for the price Pros I think price wise its the best option. Has all the functionality one could ask for. They've partnered with all the top business functionality companies out there to sync up nicely. Cons It was a bit difficult for a novice user to setup but their customer service team is good at helping you out. Review Source PK Prasad K. Digital Marketing Used the software for: Less than 1 year ### "Good tool for customer support & lead generation" January 25, 2019 5.0 Pros The tool delivers what it says it offers. Good customer experience and good agent experience. The tool has been getting better with the availability of new features The support team at salesiq is quite responsive. Cons It is not very customizable, to a larger extent you can only use what is offered to you by the tool. Review Source Verified Reviewer Creative Director - Wayfinding & Branding Used the software for: Less than 1 year ### "Great tool to convert customers!!" January 31, 2019 4.0 Pros The tool allow you to track customer visits to your website as well as converting new prospects. Making it easy for customers to chat with you will definitely make this worthwhile!! Cons Hardly any negatives with this tool! It easily connects with other Zoho Apps as well, making it great to track KPIs. Review Source Eduardo Z. Partnet Used the software for: Less than 1 year ### "Great Value - Quality chat softwate" May 17, 2017 4.0 Very good software, so far I have had an excellent experience, it is very simple to use and the analytics of the visits are excellent help to generate leads. Pros Ease of use, and visitor website analytics, free plan ti try out Cons a bit confusing to set up some features Review Source Shaun S. CEO Used the software for: Less than 1 year ### "Need to fix iOS SDK and or API" May 27, 2019 2.0 Pros We like that chat is available on mobile and web. Also nice that it ties into our CRM Cons Way too many crashes in our apps. SDK and/or API needs improvement. This is particularly true in iOS. This leads to a terrible user experience. Review Source WV William V. webmaster Used the software for: Less than 1 year ### "Knowing more about your visits" March 28, 2018 5.0 Pros I recently started using this application and it turned out to be wonderful. Compared with another, I feel much more dynamic and better way to interact with the visitor. Try it, you will not regret it. Cons We should have a general control panel to be able to administer all these magnificent zoho applications. All from a single dashboard. Review Source JD Jose D. Insurance broker Used the software for: 1-3 years ### "Close follow-up" March 5, 2018 5.0 Pros I like to know who is returning to my website and where they spend most of their time. Additional I can offer help. Cons I would like this software to be bundle in a package to improve costs. I do not know how to explain a way of more automated process but then it would be like a robot. Review Source Brandon P. Director of Marketing Used the software for: 1-3 years ### "Easy to use tool that provides useful information" July 20, 2017 4.0 Website and visitor behavior tracking, chat feature, and automated alerts. Pros The tool is easy to customize with different timer parameters and settings to best track the visitors on your site. Lead scoring is easy to setup and track. Cons The ZOHO products are harder to connect than is necessary. When setting everything up, you'll want a good road map from the beginning because it can become very tedious to make changes to your system once everything is in motion. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.