# Zoho SalesIQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho SalesIQ the right Live Chat solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168135/Zoho-SalesIQ/reviews --- Zoho SalesIQ 4.4 (98) [View alternatives](https://www.capterra.com/p/168135/Zoho-SalesIQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zoho SalesIQ Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews CS Connor S Brokerage Operations AssociateFinancial Services, 2 - 10 employeesUsed the software for: 6-12 months. “What we liked with SalesIQ is that you can measure how many people are visiting your website and sync it with data in the CRM.“ November 29, 2024 Deb W CEOIndividual & Family Services, 10,001+ employeesUsed the software for: 1-2 years. “Ive tried to introduce an AI Advisor to the Zoho Team but they dont wish to pay a consultant for advice.“ July 17, 2024 Gerardo V Product ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “In that way we can increase the options to communicate with our end customers and that's not necessary make the contact within operational hours, the end customer can write at 10:00 pm and the chatbot will answer the questions and notify us regarding that requirement with all customer's data (phone, company, product, etc.).“ August 15, 2023 EH Ed H Studio OwnerPhotography, 2 - 10 employeesUsed the software for: More than 2 years. “I wish there were more control over the data that is collected but remains untapped by the admin.“ December 15, 2023 Gerardo V Product ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “We can integrate it with any chatbot that supports webhook integration.“ August 15, 2023 KV Kevin V Product managerInternet, 51 - 200 employeesUsed the software for: 6-12 months. “The chat window is not very customizable and reporting is not easy to manipulate.“ December 8, 2022 AA Atulinda A camera operatorEntertainment, 501 - 1,000 employeesUsed the software for: 1-2 years. “The ability to append knowledgebase into the footer of the chat widget makes it easy for the client to access the support articles easier and this saves on the volume of chat, you can as well make calls directly to the clients using the tool for a quicker resolution“ December 1, 2022 KL Karishma L Manager, Product SpecialistsHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “The reporting and analytics are subpar.“ January 18, 2023 ## Showing most helpful reviews Showing 1-25 of 98 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarp O. Founding Consultant Internet Used the software for: Less than 6 months ### "Awesome chat management and chatbot solution for driving sales" January 25, 2025 5.0 Great! It helps solve so many problems in just one solution. No need to jump between different platforms to manage chats. Pros The ability to connect and manage all my chats from different social media channels in one platfom is awesome! Cons Its interface is pretty easy to use but it could make better use of color coding to help navigate Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing Zoho SalesIQ It offers a lot more capabilities that are critical to our business compared to Brevo's chat function. Review Source EH Ed H. Studio Owner Photography Used the software for: 2+ years ### "Great visitor tracker and front-end communication for my site visitors" December 15, 2023 5.0 Pros The live chat is fantastic and critical for quick deals when customers are most primed to book. They feel great about getting instant answers or directions around the site. They feel they are being attended to and cared for. Further, with Zobot chatbot set up, I can also delegate answering quite a few questions about my policies and experience. It can also be connected to my Facebook business page inbox and Instagram DM! This saves me a ton of time! With some effort and intelligence on my side, I can also track or even identify the repeated visitors, see what interests them the most, and assess how likely they are to close a deal. Lastly, all that info is integrated into Zoho CRM for an overall picture of my clients. Cons Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side. Next, live chat may mess up the names in CRM for the recognized leads/contacts. Lastly, some of the user/device data seen during the live visit disappears after the visit. I wish there were more control over the data that is collected but remains untapped by the admin. Switched from [Olark](https://www.capterra.com/p/125957/Olark/) SailsIQ is part of the Zoho One platform, which is the backbone of my small business. It is so well integrated into CRM and other social tools, that it was a no-brainer to take the most out of it. Review Source VR Verified Reviewer CEO Individual & Family Services Used the software for: 1-2 years ### "Zoho Sales IQ Chatbot does not give answers based on our Knowledgebase" July 17, 2024 1.0 Poor. We have many customer complaints. Ive tried to introduce an AI Advisor to the Zoho Team but they dont wish to pay a consultant for advice. Pros I was looking for a tool that integrated with our CRM and knowledgebase, but Zobot from Zoho Sales IQ did this poorly. Cons Zoho Sales IQ Chatbot is poor and does not work. The product is misleading and we have many complaints and lost business from it. It is unable to be trained on our Knowledgebase and I would not recommend this tool. Im going to try Wonderchat. Review Source MS Mario S. Owner E-Learning Used the software for: 1-2 years ### "Sales IQ is real time website engagement" December 12, 2023 5.0 It runs all the time. If you would cut it off my website, there would be missing a very important part that helps to analyze the content. And easy to use for visitors. Pros You can see what visitors do on your website and you can get in contact with them to bring information or help Cons To use the full potential (and this is gigantic) of Sales IQ, who have to do a lot of homework (learning, practice) Alternatives considered [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Reason for choosing Zoho SalesIQ ZOHO One as company solution as a whole is perfect. And Sales IQ is included. Review Source DC Divaldo C. CEO Consumer Services Used the software for: 6-12 months ### "Excelent software for online support" February 11, 2024 5.0 Pros Excelente and powerful tool that helped me improve my customer engagement and sales. Excelent Live chat, Chatbot, Visitor tracking excelent feature. Cons As I use different tools from Zoho, the only downside is that each tool has its own price and makes the set of tools quite expensive. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) I was looking to use all zoho tools and thats why Review Source Peter F. Co-Owner Information Technology and Services Used the software for: 1-2 years ### "Huge Bang for Your Buck (Get on the Chatbot Bandwagon!) " July 23, 2019 5.0 We use it every day. I love the tracking it gives our digital marketing efforts. We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased. Pros Very cheap (especially when factored in as part of Zoho One) Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up) Integration with CRM + Desk is glorious Mobile app works great, so I can always respond to chats wherever I am Cons I wish that chatbot development was a little easier. Still, it's absolutely worth it! Alternatives considered [Olark](https://www.capterra.com/p/125957/Olark/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Zoho SalesIQ Price, connectivity with the rest of the Zoho suite. Review Source KV Kevin V. Product manager Internet Used the software for: 6-12 months ### "Good tool integrated in the Zoho suite" December 8, 2022 4.0 Pros Easy to integrate. Good that it's connected to the CRM part and there are lots of customizations possible inside. Cons The chat window is not very customizable and reporting is not easy to manipulate. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Zoho SalesIQ Price is way under other softwares like Intercom Review Source Victor D. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Very good enough and reliable tool" December 14, 2022 4.0 Pros The dashboard is simple and intuitive, making it easy to find exactly what I need. It offers great insights into customer behavior and helps me adjust my sales strategies. It's also great that it integrates with other Zoho products. Cons It lacks some of the more advanced features I was hoping for and also, but not limited to the solution, it is actually having time to analyze and activate all the insights. Alternatives considered [Zilliant](https://www.capterra.com/p/65748/Zilliant-IQ/)[Cognism](https://www.capterra.com/p/169083/Cognism/)[SISTRIX](https://www.capterra.com/p/238892/SISTRIX/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Zoho SalesIQ Integration with Zoho Suite.Price-value ratio. Review Source CS Connor S. Brokerage Operations Associate Financial Services Used the software for: 6-12 months ### "Measuring traffic to your website" November 29, 2024 3.0 We use Zoho Sales IQ to help us measure traffic to our website with new leads and repeat clients that are in our CRM. Pros What we liked with SalesIQ is that you can measure how many people are visiting your website and sync it with data in the CRM. Cons As not overly techy people, this platform was more challenging to setup and use than other Zoho products. Review Source Nikita V. Marketing Manager CRM Machinery Used the software for: 1-2 years ### "Basic Customer Chatting and Communication" June 24, 2024 3.0 Pros Easy to setup and integrate existing Zoho ecosystem, work similar to other environments. Seamless contacts sync and items updates in CRM. Cons Hard to customize if you operate in several languages and markets. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/) Review Source ST Sandra T. Consultant Information Technology and Services Used the software for: 2+ years ### "BET: SaP / Microsof/ SAGE will Buy zhoo inevetably cause thay are that good." June 12, 2023 5.0 I rate the product I rate the team behind. I refer them Pros Proactive reach out,, tracking the visitor , the ability to swith bet2een channels effortlesly/ The ability to voice and remote support from that widget like a breeze. Cons I would never get Full credit for discovering them. Reason for choosing Zoho SalesIQ 1\. it met all the required legal and compliance requirements. very easy to us e.. breee to instll l - thi proct is a dood.I rat Review Source SL Steve L. director of sales Education Management Used the software for: 2+ years ### "sales iq is the hidden gem of zoho" July 12, 2017 5.0 the integration with zoho crm and zoho campaigns is bar none. The cost of zoho sales iq is about the same as the others (a little on the high side) so it's an obvious choice. Pros Integration with zoho crm, zoho campaigns and zoho desk is awesome. For example, you can see if someone visiting your website is a customer or not. When you chat with the person, you can transfer them to support or sale as needed. The chat transcript is saved to the contact in zoho crm. Cons UI is not as good as LiveChat. The UI isn't bad but LiveChat has the most simple UI out there. Also the chat dialogue box that the customer uses is "cooler" looking in LiveChat - it's more fun looking. Lastly, after the chat is over, a copy of the chat is emailed to the customer but it says "powered by zoho sales iq" at the bottom which ruins the effect here. Review Source AA Atulinda A. camera operator Entertainment Used the software for: 1-2 years ### "customer engagement tool" December 1, 2022 5.0 I use the software to offer quality customer support services to my clients Pros The ability to append knowledgebase into the footer of the chat widget makes it easy for the client to access the support articles easier and this saves on the volume of chat, you can as well make calls directly to the clients using the tool for a quicker resolution Cons The tool is okay and works better according to our expectations and goals, only it is expensive to use and does have a ticketing system, you will have to purchase zoho desk in case you need to have the ticketing system of which does not integrate currently meaning you have to use it separately from other apps Review Source VR Verified Reviewer Director of Product Design & Marketing Education Management Used the software for: 2+ years ### "Okay resource! " August 23, 2018 4.0 Pros Great to show you how many visitors you have on your site. Cons Can't create your own automatic templates when someone starts a chat with you, not many functions avialable. Review Source BC Balkrushna C. CTO Food Production Used the software for: 6-12 months ### "Quick and Easy to get Started" May 4, 2022 5.0 Pros No coding/programming knowledge required to set up codeless bot. Advanced chatbots can be build with different service providers. Integrations with multiple messenger apps possible and thus customer engagement is possible from a single window. Answer bot is an easy ML bot using resources provided. Cons Visitor reports is limited to 1000 records. Review Source AH Adam H. COO / IT Guru Publishing Used the software for: 2+ years ### "As part of Zoho 'ONE' - very good value & functionality" April 3, 2019 4.0 Good, filled a need but products like FB messenger have taken their place (for us at least) Pros Easy to use, chat works well, clients & users seem to like it Cons Would be great to add different communications channels instead of having everything separate - we will be switching from SalesIQ to FB messenger as we use messenger already and it's one less channel. Review Source VR Verified Reviewer Vice President Staffing and Recruiting Used the software for: 6-12 months ### "Perfect for Webite Chat" October 31, 2019 4.0 If you are looking for a simple chat box to put on your website for ease of the user, it works great. Easy to implement that portion. Not so sold on their customer service. Pros We implemented Zoho to add chat to our website. We tried out the paid version with the bot, but was a little complicated to set up so went to the free version. It fulfills the need and never crashes. Cons It would be great if the bot was a little easier to set up. When I asked customer service about helping they wanted to recommend me to their help page and never really would help me themselves. Review Source MC Marc C. Commercial Photographer: Google Street View | Trusted Photography Used the software for: 1-2 years ### "Simple and useful" March 14, 2019 4.0 I no longer have to go hunting for data and it connects with all my other apps so that is the biggest bonus Pros I have been using SalesIQ since signing up to the Zoho One suite and it's become my defacto reporting tool. It's simple and easy to read. Cons Their graphical user interface is not that modern. That may not matter to you but it impacts how fast you can get through it. Review Source VR Verified Reviewer CEO International Affairs Used the software for: 2+ years ### "Zoho SalesIQ provides realtime tracking from ads to deals" February 25, 2021 5.0 Zoho SalesIQ and the Zoho team provide great support to make sure we are using the Zoho products in the best ways possible. Pros Zoho SalesIQ allows us to real time track new users to our website from our different marketing campaigns and track the actions they take to become a new lead in our Zoho CRM and eventually become a closed sale. Cons We found that sometimes the ZohoSalesIQ code on our website caused loading speeds to be slower than usual. But the team at Zoho helped us work on this issue. Alternatives considered [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Review Source VR Verified Reviewer General Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Simple and Effective" January 31, 2019 5.0 Pros like how easy it is to integrate it with your website. The analytics that is sent to you to disclose patterns The tracking and the automations like bots and smart triggers Cons What do I dislike. I have not been displeased to be honest. There are no cons for me or for my application of this software. Review Source Eduardo Z. Partnet Marketing and Advertising Used the software for: Less than 6 months ### "Great Value - Quality chat softwate" November 11, 2016 4.0 Very good software, so far I have had an excellent experience, it is very simple to use and the analytics of the visits are excellent help to generate leads. Pros Ease of use, and visitor website analytics, free plan ti try out Cons a bit confusing to set up some features Review Source SS Shaun S. CEO Computer Software Used the software for: 6-12 months ### "Need to fix iOS SDK and or API" May 24, 2019 2.0 Pros We like that chat is available on mobile and web. Also nice that it ties into our CRM Cons Way too many crashes in our apps. SDK and/or API needs improvement. This is particularly true in iOS. This leads to a terrible user experience. Review Source WP William P. webmaster Used the software for: 6-12 months ### "Knowing more about your visits" March 27, 2018 5.0 Pros I recently started using this application and it turned out to be wonderful. Compared with another, I feel much more dynamic and better way to interact with the visitor. Try it, you will not regret it. Cons We should have a general control panel to be able to administer all these magnificent zoho applications. All from a single dashboard. Review Source JR Jose R. Insurance broker Used the software for: 1-2 years ### "Close follow-up" March 3, 2018 5.0 Pros I like to know who is returning to my website and where they spend most of their time. Additional I can offer help. Cons I would like this software to be bundle in a package to improve costs. I do not know how to explain a way of more automated process but then it would be like a robot. Review Source BP Brandon P. Director of Marketing Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Easy to use tool that provides useful information" July 19, 2017 4.0 Website and visitor behavior tracking, chat feature, and automated alerts. Pros The tool is easy to customize with different timer parameters and settings to best track the visitors on your site. Lead scoring is easy to setup and track. Cons The ZOHO products are harder to connect than is necessary. When setting everything up, you'll want a good road map from the beginning because it can become very tedious to make changes to your system once everything is in motion. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)