# Page 2 | Zoho SalesIQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zoho SalesIQ the right Live Chat solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168135/Zoho-SalesIQ/reviews --- Zoho SalesIQ 4.4 (98) [View alternatives](https://www.capterra.com/p/168135/Zoho-SalesIQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Zoho SalesIQ ## Showing most helpful reviews Showing 26-50 of 98 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CEO Individual & Family Services Used the software for: 1-2 years ### "Zoho Sales IQ Chatbot does not give answers based on our Knowledgebase" July 17, 2024 1.0 Poor. We have many customer complaints. Ive tried to introduce an AI Advisor to the Zoho Team but they dont wish to pay a consultant for advice. Pros I was looking for a tool that integrated with our CRM and knowledgebase, but Zobot from Zoho Sales IQ did this poorly. Cons Zoho Sales IQ Chatbot is poor and does not work. The product is misleading and we have many complaints and lost business from it. It is unable to be trained on our Knowledgebase and I would not recommend this tool. Im going to try Wonderchat. Review Source Rahul R. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "A product what makes customers smile and connect" July 26, 2022 4.0 Best in class product. Tracking leads, handling chats manually, using bot is very simple and easy. Amazing product. Recommend to all. Pros We are using it since more than 3 years now. They have improved a lots and many things are beta versions. Chat bot is an amazing thing, we can build on no code solution. Pre build reports are value add Cons Customer support should be improved. We may not require all the time. But this has to taken care. Alternatives considered [InteliWISE Live Chat](https://www.capterra.com/p/149893/Live-Chat/) Reason for choosing Zoho SalesIQ Easy to use and costing and on boarding Switched from [Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Cost and customer support Review Source Deepak B. Director Information Technology and Services Used the software for: 2+ years ### "Best in class chat comes like phone call" March 11, 2022 5.0 Pros Whenever any visitor comes on chat, the phone rings like a phone call, and managing multiple chats is also a breeze, the view of visitors and daily email of visitors is also very helpful. Cons Zoho has almost everything, so for other features like support documents we use Zoho helpdesk. Review Source VR Verified Reviewer Designer Computer Software Used the software for: 2+ years ### "It's like fishing with dynamite" January 23, 2019 5.0 We are a small company, so any missed interactions with customers is painful. Having SalesIQ lets us have instant contact and actively engage those who might not otherwise do anything more than check out our website. Pros What's not to like? Full tracking of individuals coming to your site, scoring to help sift the diamonds from the rough, filters to let you concentrate on high valued targets, automated scripted interactions or good old fashioned one-on-one chats. Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers. It’s almost perfect. Cons If you have gaps in coverage, the missed chat queue is not as well refined as it should be. For instance, you can't sort by the name or email to identify duplicates, and you can't see what country they came from without clicking each entry, making dividing the queue based on location difficult. Review Source Kiran S. Delivery Manager Hospital & Health Care Used the software for: 6-12 months ### "Best tool for Pro-Active Prospect Farming" October 15, 2022 5.0 Pros 1\. Customizable reports help in understanding the prospects trends 2. Chat bots help is answering prospects during off hours. 3. Live monitoring help in understanding the landing page success. Cons 1\. There is a delay in notification. 2. Mobile version needs improvement. 3. Support team could improve their turn around time. Review Source Mahbub A. Marketing Manager Telecommunications Used the software for: 2+ years ### "Zoho SalesIQ is essential for online customer service" February 1, 2019 4.0 Excellent performance with vey minimum or no issues at all. Pros With many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly. Cons Sometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded. Review Source NC Neil C. Sales Consultant Security and Investigations Used the software for: 2+ years ### "Intuitive interface and a great way to generate customer leads" January 23, 2019 5.0 In today's business, monitoring website visit has been increasingly important in improving business brand image, helping achieving more efficient business operation and understanding potential customers. Being able to monitor what web page customers look at also makes our marketing and technical support team more efficient. Marketing team can gather data and find our most popular products while technical support team can increase efficiency by uploading the most commonly asked technical questions. Pros Sales IQ has been great for my business. It has an intuitive interface and it is a great way for me to generate leads and acquire potential customers. Sales IQ gives live status of our customers so we know what website page they are reading and what products they are interested in. By knowing this information, it makes our sales team more efficient in assisting customers with their specific needs. Cons This may not be the issue of Sales IQ but internet issue. A few of our international customers had trouble using the live chat consistently, but this might be the issue of their internet instead of Sales IQ platform. Review Source Sean R. Educator Used the software for: 2+ years ### "this is NOT just a chat program" February 9, 2018 5.0 you close deals. Pros so this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that! Cons The UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine. Review Source Pedro L. CEO Information Technology and Services Used the software for: 2+ years ### "An awesome solution for all our business needs" March 20, 2024 5.0 Pros Equipped with a comprehensive suite of applications that cater to every business requirement. The platform is user-friendly, making both design and development tasks straightforward. Cons Not all applications are well-integrated for seamless collaboration. There are restrictions on account-level settings and structures. Review Source MK Murat K. CEO Medical Devices Used the software for: 1-2 years ### "Great platform for great price" February 12, 2024 5.0 Great, easy to use, easy to setup platform. Pros Live monitoring ob mobile, apple tv and desktop clients. Cons ChatGPT integration is not great and expensive. Review Source KL Karishma L. Manager, Product Specialists Hospitality Used the software for: 2+ years ### "Helps in managing live chat, but wish we could have more automation" January 18, 2023 3.0 Pros It is a simple and effective way to provide live chat to users. Like the fact that we can integrate our knowledge base, which helps support agents quickly pass on relevant articles. Cons The reporting and analytics are subpar. Tried asking their support about what the metrics mean and how they are calculated, but did not get clear answers.Chatbot automation is very complicated. Very difficult to set up chatbots, the UI is super complex to understand. Review Source Melien B. Photography Used the software for: 2+ years ### "Customers love our quick response" April 5, 2017 5.0 Salesiq is a great tool. By integration with Zoho CRM, we can quickly follow the actions of our customers and answer questions. We can see how much time the customer needs to go through the ordering process and where necessary we can customize the site. Tracking the number of visitors and the results of their visit is easy to follow. In short, a great tool for our sales department. Cons So far no complaints. Salesiq does what we need. Review Source VR Verified Reviewer Email. Marketer Computer Networking Used the software for: 1-2 years ### "Handy Chat Software" August 31, 2021 4.0 Pros You can convert the chat into ticket in n middle of chat itself. Doesn't matter that the chat is ended by user or not. Also in terms of pricing it's quite affordable compared to other software. Cons Don't like the new version of chat. It's good that you can switch to old version as well. So the old version is more handy. Review Source Jeremy M. Operations Manager E-Learning Used the software for: 6-12 months ### "Well Designed but Unreliable" January 24, 2019 3.0 SalesIQ has been useful to keep connected with our current customers and help them use the product in real-time. However the unreliability in connection issues has made it difficult to rely on this product. Pros The design is simple and easy to use. We have 3 operators who have never felt this product is confusing in its functionality. I also like its integration with Zoho Desk, where tickets are created automatically. Cons We've had serious connection issues. Our widget appears offline to customers when operators are online and not idle. Chats have come in without notification and been labeled as "missed" but over 30 minutes later. I once watched messages previously Review Source AA Atulinda A. camera operator Entertainment Used the software for: 1-2 years ### "customer engagement tool" December 1, 2022 5.0 I use the software to offer quality customer support services to my clients Pros The ability to append knowledgebase into the footer of the chat widget makes it easy for the client to access the support articles easier and this saves on the volume of chat, you can as well make calls directly to the clients using the tool for a quicker resolution Cons The tool is okay and works better according to our expectations and goals, only it is expensive to use and does have a ticketing system, you will have to purchase zoho desk in case you need to have the ticketing system of which does not integrate currently meaning you have to use it separately from other apps Review Source Natalia Z. Customer success specialist Computer Software Used the software for: Less than 6 months ### "It's a great way to interact with our customers as CSM" November 21, 2023 5.0 Pros We have customers across the globe. Sometimes, I am not available during their working hours, as their customer success specialist. The chat allows them to reach out to our team, many people take turns replying on the chat. The chats integrate with Zoho CRM and I can see the questions they asked on the chat it's easy to use, I can have it on my phone too. Cons I find a bit hard to find a chat I just closed, but it's a minimal thing. Review Source VR Verified Reviewer Marketing Analyst Defense & Space Used the software for: 6-12 months ### "Ideal for monitoring visits in real time" February 24, 2023 4.0 In general, it is legal to use in support of other analytics tools such as Google Analytics. I cannot recommend it as a chat, as I have a small team that is not able to manage chat on the platform. Pros I like how great the design of the software is for tracking visits in real time. It's great for global business. It gives you a real sense of how your business is visited across the planet. Cons I don't like the chat tool in the software. I believe it is a bit complex and requires a large team to be effective. Review Source VR Verified Reviewer Director of Product Design & Marketing Education Management Used the software for: 2+ years ### "Okay resource! " August 23, 2018 4.0 Pros Great to show you how many visitors you have on your site. Cons Can't create your own automatic templates when someone starts a chat with you, not many functions avialable. Review Source Lyes K. Chef d'entreprise Information Technology and Services Used the software for: 6-12 months ### "The best way for interacting with website visitors" January 30, 2019 5.0 Very happy with the solution. It allows me to be closer to my clients and more available to them. It also allows me to impress my prospects and be more receptive to their needs. Pros \- The ease of use - The accuracy of tracking - The mobile and desktop App - Wide possibilities of customization - Easy screen sharing from within the chat window - Audio call feature - Very responsive technical support Cons \- The desktop application is a slight resource intensive - We can not well proportionate our Logo (too small) Review Source Stefanie L. Gerente de operaciones Internet Used the software for: 2+ years ### "Zoho Sales IQ Software" January 23, 2019 5.0 Pros It is a helpful tool that generates leads for us with the chat automation feature. Cons Its price, it costs quite the penny, but it's worth the investment. Review Source Swadesh P. Marketing Ambassador Environmental Services Used the software for: Less than 6 months ### "Great live chat tool" March 31, 2022 5.0 Overall, the experience has been good. It's the best solution we've found for live website chat and we're excited to explore the other features in the coming months. Pros I love that SalesIQ integrates well with other Zoho apps like the CRM, we can chat history in the CRM. Cons Nothing much to dislike, one thing maybe is that the status stays as Live even if you've closed the app and I have to always change my status to offline. So would be great if it automatically does that. Review Source NP Nakato P. Director Apparel & Fashion Used the software for: 6-12 months ### "Professional tool for business communication" December 2, 2022 5.0 I use the tool to offer customer support service online since it is faster and easy to implement, comes with call feature that does not need any number connecting hence increasing ROI Pros Instant notification feature helps me not to miss any chat from customer on both the web application and the mobile application, this is great for me to jump into a chat with a client immediately they request a chat and improves customer efficiency Cons The tool offers limited integrations for social media as most as Instagram is still under beta, and they do not support twitter integrations currently Review Source BC Balkrushna C. CTO Food Production Used the software for: 6-12 months ### "Quick and Easy to get Started" May 4, 2022 5.0 Pros No coding/programming knowledge required to set up codeless bot. Advanced chatbots can be build with different service providers. Integrations with multiple messenger apps possible and thus customer engagement is possible from a single window. Answer bot is an easy ML bot using resources provided. Cons Visitor reports is limited to 1000 records. Review Source VR Verified Reviewer Director Political Organization Used the software for: 2+ years ### "Great scalable system" July 17, 2019 5.0 We are very happy with SalezIQ, we were able to get in touch with our audience with this tool, help them resolve their questions and improve sales by 30%.. Pros The option to scale up or down. We use it for seasonal events where we can choose to get the premium features for a few months and then switch back to the free version for the year of the year. Cons The configuration with our sites were a bit difficult, especially with wordpress. Review Source AH Adam H. COO / IT Guru Publishing Used the software for: 2+ years ### "As part of Zoho 'ONE' - very good value & functionality" April 3, 2019 4.0 Good, filled a need but products like FB messenger have taken their place (for us at least) Pros Easy to use, chat works well, clients & users seem to like it Cons Would be great to add different communications channels instead of having everything separate - we will be switching from SalesIQ to FB messenger as we use messenger already and it's one less channel. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.