# Page 3 | Zoho SalesIQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Zoho SalesIQ the right Live Chat solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168135/Zoho-SalesIQ/reviews --- Zoho SalesIQ 4.4 (98) [View alternatives](https://www.capterra.com/p/168135/Zoho-SalesIQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Zoho SalesIQ ## Showing most helpful reviews Showing 51-75 of 98 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NS Nelson S. Business developer Computer Software Used the software for: 1-2 years ### "Direct chat with people on the website" April 26, 2022 4.0 Quite good. have had some good leads from using the live chat bot Pros It allows me to know who is on our website, for how long, if they are recurrent visitors, etc Cons the ID of the visitors only is known if they are processed on the CRM Review Source Katharine C. Educational Liaison/Business Analyst/Marketing Researcher Higher Education Used the software for: Less than 6 months ### "Simple implementation. CRM Integration. Valuable insight." January 23, 2019 5.0 Zoho SalesIQ has provided an elevated chat experience for our prospective customers and sales team. Pros Being able to automatically push chats into our CRM (ZohoCRM) as leads is just one helpful feature of Zoho Sales IQ. We are also able to see correlation between chats, pages visited, and user behavior. It provides reliable data to us and a positive user experience to our customers. Cons I wish there were more powerful reporting tools. The daily reports tell things like top referral sources, page visited--things about visitor behavior. It would be great to be able to view that over time within Zoho SalesIQ. Review Source Kris D. Natural Health Consultant and Coach Environmental Services Used the software for: Less than 6 months ### "Live Chat is Quick, Easy to Use and Great for Lead Generation" January 25, 2019 5.0 The scheduling makes it easy to manage the system and user requests are easy to fulfill. It integrates well with Zoho CRM. Pros I liked the quickness you can check out what pages you customers are viewing and what page source referred them to your site like Google Ads or organic search. It allows you to trigger them and after giving some value, you can convert them into leads. Cons The software might be improved to not interrupt other functionality on the site. For example the chatbox popped up and stopped someone from filling out a pop-up contact form, although it might be rare this would happen. Review Source VR Verified Reviewer Vice President Staffing and Recruiting Used the software for: 6-12 months ### "Perfect for Webite Chat" October 31, 2019 4.0 If you are looking for a simple chat box to put on your website for ease of the user, it works great. Easy to implement that portion. Not so sold on their customer service. Pros We implemented Zoho to add chat to our website. We tried out the paid version with the bot, but was a little complicated to set up so went to the free version. It fulfills the need and never crashes. Cons It would be great if the bot was a little easier to set up. When I asked customer service about helping they wanted to recommend me to their help page and never really would help me themselves. Review Source Stephanie P. Marketing Director Construction Used the software for: 1-2 years ### "Great customer service!" March 28, 2018 4.0 Pros Customer service was exceptional. I am very pleased with the response time when I presented my issue. Cons I would have liked to receive more notifications of renewal and perhaps once my account went silent (no activity) for a long period, it would have been great to receive a phone call at the business to inform the correct parties of the paid platform that went without use. Review Source JM JOHN M. CEO Financial Services Used the software for: 1-2 years ### "Sales IQ from ZOHO is good! " January 23, 2019 3.0 Good program for reaching out and chatting to live traffic on the website! Cant argue with that! It's very good at what it's designed to do. Pros Easy to use. Low cost. Easy to setup / integrate. Cons Clunky backend to admin (it's not intuitive where you update the system settings). Chat emails sent to clients via zoho email address (not branded / my domain) Chat email transcript template is ugly. Review Source MC Marc C. Commercial Photographer: Google Street View | Trusted Photography Used the software for: 1-2 years ### "Simple and useful" March 14, 2019 4.0 I no longer have to go hunting for data and it connects with all my other apps so that is the biggest bonus Pros I have been using SalesIQ since signing up to the Zoho One suite and it's become my defacto reporting tool. It's simple and easy to read. Cons Their graphical user interface is not that modern. That may not matter to you but it impacts how fast you can get through it. Review Source Jacob P. CEO Used the software for: 6-12 months ### "Great way to connect with your customers" March 22, 2018 5.0 Never had any customer complaints and Zoho is always friendly when I contact them with my questions and concerns. Pros Great software and has lots of great features so you can connect with your customers. My customers are always pleased with their chat experience and I appreciate the Sales IQ Product Cons The only thing I would change for the software is to have a video option where the user can video chat directly with the chat representative and also share their screen Review Source WN Wellington N. Financial Services Manager Capital Markets Used the software for: 1-2 years ### "Zoho customer engagement tool" April 29, 2020 4.0 We have used the application to directly engage our potential clients and existing clients and in the process made our selling process quite easy. Pros Allows customer engagement which helps with the selling process as well as building customer relationships. Cons Chats sometimes come in without notification which may result in failure to respond to some chats. Review Source VR Verified Reviewer CEO International Affairs Used the software for: 2+ years ### "Zoho SalesIQ provides realtime tracking from ads to deals" February 25, 2021 5.0 Zoho SalesIQ and the Zoho team provide great support to make sure we are using the Zoho products in the best ways possible. Pros Zoho SalesIQ allows us to real time track new users to our website from our different marketing campaigns and track the actions they take to become a new lead in our Zoho CRM and eventually become a closed sale. Cons We found that sometimes the ZohoSalesIQ code on our website caused loading speeds to be slower than usual. But the team at Zoho helped us work on this issue. Alternatives considered [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Review Source PK Prasad K. Digital Marketing Financial Services Used the software for: 6-12 months ### "Good tool for customer support & lead generation" January 24, 2019 5.0 Pros The tool delivers what it says it offers. Good customer experience and good agent experience. The tool has been getting better with the availability of new features The support team at salesiq is quite responsive. Cons It is not very customizable, to a larger extent you can only use what is offered to you by the tool. Review Source VR Verified Reviewer General Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Simple and Effective" January 31, 2019 5.0 Pros like how easy it is to integrate it with your website. The analytics that is sent to you to disclose patterns The tracking and the automations like bots and smart triggers Cons What do I dislike. I have not been displeased to be honest. There are no cons for me or for my application of this software. Review Source VR Verified Reviewer Creative Director - Wayfinding & Branding Graphic Design Used the software for: 6-12 months ### "Great tool to convert customers!!" January 28, 2019 4.0 Pros The tool allow you to track customer visits to your website as well as converting new prospects. Making it easy for customers to chat with you will definitely make this worthwhile!! Cons Hardly any negatives with this tool! It easily connects with other Zoho Apps as well, making it great to track KPIs. Review Source Arturo J. Used the software for: Less than 6 months ### "Love SalesIQ since it integrates well with other Zoho products" August 8, 2017 4.0 Pros It is really easy to customize and integrate the code in your website, it also connects really well with other Zoho products. Cons The administration menus are not very intuitive and before their most recent update the chat was not great looking. Review Source Eduardo Z. Partnet Marketing and Advertising Used the software for: Less than 6 months ### "Great Value - Quality chat softwate" November 11, 2016 4.0 Very good software, so far I have had an excellent experience, it is very simple to use and the analytics of the visits are excellent help to generate leads. Pros Ease of use, and visitor website analytics, free plan ti try out Cons a bit confusing to set up some features Review Source AS Armando S. Customer service Used the software for: 6-12 months ### "Excellent program to chat with our customers" January 11, 2018 5.0 Pros The option to integrate it into our website is excellent, very easy to integrate and the system provides a code to do it yourself. Cons If you make any change to the domain name, the code does not take the changes and must be modified manually. Review Source SS Shaun S. CEO Computer Software Used the software for: 6-12 months ### "Need to fix iOS SDK and or API" May 24, 2019 2.0 Pros We like that chat is available on mobile and web. Also nice that it ties into our CRM Cons Way too many crashes in our apps. SDK and/or API needs improvement. This is particularly true in iOS. This leads to a terrible user experience. Review Source María Fernanda C. Coordinator Marketing and Advertising Used the software for: 2+ years ### "Zoho SalesIQ" June 3, 2019 5.0 Pros The basic, even free version is good for basic chat and visitor traffic tracking. Cons Customization of fields might be tricky as hidden fields to CRM and other more robust/advanced features. Review Source GS Guillaume S. CEO Human Resources Used the software for: Less than 6 months ### "Easy to use and accurate" January 23, 2019 5.0 Great positive experience with SalesIQ, I already started to recommend it to a couple of entrepreneurs... Pros The best part of SalesIQ is the easiness in implementing it on different websites and having one and only one app to manage them all! The personalization of the chat is easy and good looking...Everything is perfect! Cons The only thing that could be done better is the registering of a chat user directly into the Zoho CRM database. And maybe also a better identification of a visitor depending on the website he is visiting. Review Source EF Elvis F. webmaster Used the software for: 1-2 years ### "Identify your visitors" December 16, 2017 5.0 Pros With Zoho Salesiq I can identify my visitors and potential clients of my website. It helps me improve the quality of my service. Cons I would like the price to be a little more flexible, considering that there are small companies that would like to implement these types of services to grow Review Source YH Yanelis H. Assistant Used the software for: 6-12 months ### "It is excellent to know who are visiting your page." December 27, 2017 5.0 Pros I like to know the time a user spends in a section of my website. It's interesting because you can see that person's interest and offer help. Cons I dont have nothing to complaint about. I always see improvements. Maybe the price can be a little better but what they offer, it's worth it. Review Source MC Mario C. Webmaster Used the software for: 6-12 months ### "Identifying my visits" December 28, 2017 5.0 Pros Zoho Salesiq allows me to know who is on my site, I can identify those who return and realize if they are investigating my business or are interested in doing business. Cons I think the cost should be for user packages, maybe that will help improve the purchase of small companies. Review Source KR Kary R. Insurance Broker Used the software for: 1-2 years ### "Provide a better service" March 3, 2018 5.0 Pros It is a complement to our vision. It allows us to provide a better service since we can identify our visitors and additional allows us to improve our informative content. Cons I would like to implement goals for the visitor. Daily, monthly even yearly goals would be interesting. Review Source fA fazal A. Implementation & Support Specialist Information Technology and Services Used the software for: Less than 6 months ### "Create sale opportunities and get more sales" January 27, 2021 4.0 Pros we can easily create sale opportunities and forward them to the management and they can engage with the client and loop in the technical team to provide demo and close a deal. Cons even though it is a cheap solution, we had to move to another option as we required more insights and visibility and making everything process-oriented to do more than just create leads and do everything using the other tools. Review Source RS Ranju S. Accounting Used the software for: I used a free trial ### "Lovely collection of features" March 28, 2018 5.0 Pros I like Sales IQ as it is more than live chat. It allows you to get all sorts of data on your website users including their location, the number of times they have visited before and the time spent on the website. You can then use these factors to calculate how valuable the customer is likely to be. There is also a useful tool for prioritizing them. I really like the dashboard that displays the info as it is beautifully designed, plus when visitors come to your website and click chat to speak to you, the dashboard rings just like a telephone! It's also very easy to set up - you just copy and paste some code above your website’s body tag. Cons I don't have any complaints. Some of these services I have tried in the past slowed down the website, but SalesIQ is nice and fast. 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