LiveSupport.com

Live Support

5 / 5 2 reviews

Who Uses This Software?

Small to large business websites that wish to increase their sales and conversions by adding live chat to their customers for instant live support though website and texting.


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Pricing Details
    Pricing is based on number of users that can simultaneously be logged in.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • LiveSupport.com
  • www.livesupport.com
  • United States

About Live Support

Offers live chat software for your website with the ability for your customers to also use SMS to text message support.


Live Support Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Live Support Reviews Recently Reviewed!

My visitors love being able to text my site! It's fantastic!!

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The ease of Giving my visitors the ability & mobility to text my site straight from their cell phones. I wish I could text every website I visit especially all the ecommerce ones.

Cons: Not yet having the ability to text my visitors back from my cell. They said it's in the works, can't wait.

Overall: Offering my visitors the ease & of texting my site. they are so used to texting in their everyday life. I know I want the ability to text online stores. With this software finally my visitors can text us!

easy and fast implementation, very few issues, seemless process for my cs team and customers

Oct 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: allowing customers to use text messaging to chat with my agents in their regular web browser agent window.

Cons: not a lot of integration options for other programs, no integration for FB messager to come to agents chats (but i am told that is in the works)

Overall: allowing customers the ability to use text messaging to get support for our websites. our customers did not want to sit on the website and chat.