--- title: "Live Support Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Live Support Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/168140/Live-Support/" page_type: "product" language: "en" --- # Live Support Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Live Support ## What is Live Support? Offers live chat software for your website with the ability for your customers to also use SMS to text message support. ## What is Live Support used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Live Support?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.livesupport.com&name=Live Support) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Live Support 5.0 (3) VS. [4.7 (24,174)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $19 per user, per month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.6 (16,435) Value For Money 4.0 (3) Value For Money 4.5 (11,492) Customer Service 5.0 (3) Customer Service 4.4 (10,706) ## Live Support alternatives [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,089)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,468)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (4,479)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about Live Support Overview ### What company size and specific industries is Live Support built for? Live Support is designed for small to large business websites that want to increase sales and conversions with live chat and texting. It suits companies across industries that need instant customer support on their websites, especially businesses focused on online sales, customer service, and lead conversion. Features and Usability ### What are the key features of Live Support? Live Support offers real-time consumer-facing chat as its core feature, along with canned responses, customizable branding, offline form, proactive chat, and screen sharing. It also includes transfers and routing, website visitor tracking, and third-party integrations for connecting chat activity with other systems. Getting Started and Support ### What training and onboarding options does Live Support offer? Live Support provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup and direct instruction, webinars offer scheduled training on key topics, and documentation gives written reference material for self-paced review and step-by-step guidance. Getting Started and Support ### What customer support options does Live Support offer? Live Support provides chat support for customer assistance. No reviewer feedback about support quality is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 6,901 Live Chat reviews Capterra reviewers point to these as the live chat features buyers care about most: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Live Support includes other functionality that reviewers also consider important, particularly **Real-time Consumer-facing Chat** (**42%**). This feature helps businesses respond to customer questions as they happen, maintain direct conversations on their website, and provide teams with a faster way to handle support interactions. Canned Responses 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Customizable Branding 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Offline Form 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Form to collect visitor contact information when live chat isn't available Proactive Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Screen Sharing 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Digitally share screen view with others Third-Party Integrations 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Live Support 8 features ### All Features - Canned Responses: Shortcuts for inputting frequently used messages - Customizable Branding: Add customized logos and colors to align with company branding - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Screen Sharing: Digitally share screen view with others - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 4.0 (3) Free Trial Free Version Basic $19.00 Value for money 4.0 (3) 4.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CM Cortney M. Tech Specialist Information Technology and Services ### "Live Support Pro/Con" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 8, 2025 Pros Efficiency: Issues are often resolved faster than through email or phone, as live support agents can respond instantly to queries and provide step-by-step assistance. Cons Dependence on Internet Connectivity: Both the customer and the agent need stable internet connections for the service to work properly. Connectivity issues can disrupt the support experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Sky R. Owner Internet ### "My visitors love being able to text my site! It's fantastic!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2017 Offering my visitors the ease & of texting my site. they are so used to texting in their everyday life. I know I want the ability to text online stores. With this software finally my visitors can text us! Pros The ease of Giving my visitors the ability & mobility to text my site straight from their cell phones. I wish I could text every website I visit especially all the ecommerce ones. Cons Not yet having the ability to text my visitors back from my cell. They said it's in the works, can't wait. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Chief Marketing Officer ### "easy and fast implementation, very few issues, seemless process for my cs team and customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2017 allowing customers the ability to use text messaging to get support for our websites. our customers did not want to sit on the website and chat. Pros allowing customers to use text messaging to chat with my agents in their regular web browser agent window. Cons not a lot of integration options for other programs, no integration for FB messager to come to agents chats (but i am told that is in the works) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.