--- title: "ContactPigeon Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ContactPigeon Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more." source_url: "https://www.capterra.com/p/168153/ContactPigeon/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # ContactPigeon Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ContactPigeon ## What is ContactPigeon? ContactPigeon is a cloud-based omnichannel customer engagement platform that brings together customer data, marketing automation, and campaign management in one place. Businesses use it to create personalized messages across email, SMS, web push, and social channels based on customer behavior and preferences. ContactPigeon helps marketing teams track customer activity, segment audiences, and trigger automated campaigns at the right moment. Core features include a drag-and-drop campaign builder, real-time analytics, customer segmentation, and pre-built automation workflows. The platform is best suited for mid-size to large retail and e-commerce businesses looking to manage customer communication across multiple channels from a single tool. ## What is ContactPigeon used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Customer Data Platform](https://www.capterra.com/customer-data-platform-software/) Overall rating Based on 308 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Customer Data Platform / 2026 - Marketing Automation / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for ContactPigeon?[Manage this product listing](https://www.g2.com/products/contactpigeon/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ContactPigeon 5.0 (308) VS. [### Brevo](https://www.capterra.com/p/132996/brevo/) [4.6 (3,526)](https://www.capterra.com/p/132996/brevo/reviews/) Starting Price Contact vendor Starting Price $9 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (308) Ease Of Use 4.6 (3,514) Value For Money 4.9 (186) Value For Money 4.5 (3,091) Customer Service 5.0 (242) Customer Service 4.5 (3,090) ## ContactPigeon alternatives [MailerLite](https://www.capterra.com/p/136603/MailerLite/) [4.7 (2,325)](https://www.capterra.com/p/136603/MailerLite/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136603/MailerLite/) [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) [4.6 (2,574)](https://www.capterra.com/p/79367/ActiveCampaign/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/79367/ActiveCampaign/) [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) [4.3 (2,956)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/31898/Constant-Contact/) Highest Rated [Systeme.io](https://www.capterra.com/p/198994/Systeme/) [4.8 (2,131)](https://www.capterra.com/p/198994/Systeme/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198994/Systeme/) [View all alternatives](https://www.capterra.com/p/168153/ContactPigeon/alternatives/) ## FAQs about ContactPigeon Overview ### What problems does ContactPigeon solve? ContactPigeon solves fragmented customer marketing by centralizing email, push notifications, pop-ups, landing pages, and automated journeys. It helps ecommerce marketers, agencies, and lifecycle teams recover abandoned carts and browsing sessions, capture subscribers, personalize product messages, segment audiences, and measure campaign attribution without relying on separate tools or manual follow-ups. Answer based on 259 reviews Overview ### Which roles and teams benefit most from ContactPigeon? ContactPigeon is most used by marketing and digital marketing teams, e-commerce managers, and business leaders. Marketing managers and specialists run email, SMS, and campaign segmentation, while e-commerce teams track shopper behavior and support conversion efforts. Directors, general managers, owners, and CEOs monitor campaign performance, and designers and coordinators prepare campaign content. Answer based on 308 reviews Overview ### What company size and industries is ContactPigeon built for? ContactPigeon is built for small eCommerce and B2C businesses, with 85% of reviewers from small companies and Apparel & Fashion leading at 19%. It also serves Retail organizations at 16% and Marketing and Advertising teams at 14%, while 10% of reviewers represent midsize businesses and 5% represent enterprises. Answer based on 308 reviews Features and Usability ### What are the key features of ContactPigeon? ContactPigeon includes core campaign management and marketing automation for email campaigns, push notifications, and on-site pop-ups. Reviewers frequently use abandoned cart and browse abandonment workflows, audience segmentation, and landing pages. Its Customer Data Platform provides customer profiles, behavior tracking, campaign analytics, and reporting for targeted multichannel communication. Answer based on 152 reviews Integrations ### Which third-party tools and platforms does ContactPigeon integrate with? ContactPigeon integrates with Apifon. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does ContactPigeon offer? ContactPigeon provides live online sessions, webinars, documentation, and videos. Live online sessions and webinars support guided training with instructors, while documentation and videos give teams written and visual materials for self-paced reference and feature review. Answer based on 7 reviews Getting Started and Support ### What customer support options does ContactPigeon offer, and how do users rate the experience? ContactPigeon provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe the support team as responsive, accessible, and helpful with onboarding, technical implementations, and custom requests. Some note that complex features require guidance, while a few report slower development-team responses or less structured follow-up. Answer based on 152 reviews Features and Usability ### How well does ContactPigeon manage multichannel campaigns? ContactPigeon centralizes multichannel campaign management for email, push notifications, Viber, pop-ups, landing pages, and automated journeys. Marketing teams value campaign testing, scheduling, flexible design controls, audience targeting, and performance tracking in one workspace. As campaign libraries and workflows grow, teams need organization, and some users want more templates or easier workflow editing. Answer based on 136 reviews Features and Usability ### How well does ContactPigeon handle marketing automation? ContactPigeon automates lifecycle marketing across email, push notifications, and on-site messages for behavior-based customer follow-up. Ecommerce teams commonly build welcome, abandoned cart, browse abandonment, product recommendation, price-drop, and reactivation flows, with segmentation and dynamic fields reducing repeat work. More complex workflows can require initial guidance, but support helps teams configure and maintain them. Answer based on 104 reviews ## Who uses ContactPigeon? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 20,574 Email Marketing reviews Capterra data shows that buyers of Email Marketing software rank the following features as their top priorities: - **Email Campaign Management** (**50%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**45%**) - **Contact Management** (**40%**) ContactPigeon supports all three features that reviewers rate most important: **Email Campaign Management**, **Campaign Scheduling**, and **Contact Management**. Together, these capabilities help businesses create and run targeted campaigns, send messages at the right time, and keep subscriber data organized, allowing teams to improve outreach, maintain better audience relationships, and drive more consistent campaign results. Email Campaign Management 5.0 (106) 61.32% of 106 reviewers that rated this feature as important or highly important Plan, execute, and analyze email marketing campaigns Campaign Scheduling 4.9 (15) 26.67% of 15 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Contact Management 4.9 (27) 62.96% of 27 reviewers that rated this feature as important or highly important Manage, organize, and store contact information List Management 5.0 (32) 37.50% of 32 reviewers that rated this feature as important or highly important Manage contacts across multiple mailing lists Mobile Optimization 4.9 (56) 48.21% of 56 reviewers that rated this feature as important or highly important Optimize content to ensure it is easily accessible for mobile users Marketing Automation 4.9 (106) 64.15% of 106 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions ContactPigeon 71 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Autoresponders: Create and automatically send premade copy in response to customer messages - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Behavioral Analytics: Track and analyse user behavior within a system or network - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Image Library: Store and manage images - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - List Management: Manage contacts across multiple mailing lists - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multiple Data Sources: Allows users to manage data from a number of sources - Multivariate Testing: Create many versions of emails, forms, or actions and gauge which is most effective - Personalization: Adjust communications based on previous interactions or personal preferences - Predictive Analytics: Predict future data based on historical data sets - Predictive Modeling: Analyzing historical and current data and generating a model to help predict future outcomes. - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Segmentation: Group leads or contacts based on their specific characteristics - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Subscriber Management: Add or remove subscribers from mailing lists - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Visitor Tracking: Monitor activity of individuals who visit your website using cookies - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.9 (308) 4.9 Based on 308 reviews ## Pricing Value for money 4.9 (186) ### Starting price Free trial not available Value for money 4.9 (186) 4.9 Based on 186 reviews ## Integrations [ Apifon](https://www.capterra.com/p/198678/Apifon/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (242) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (242) 5.0 Based on 242 reviews ## User reviews Overall rating 5.0 Based on 308 reviews Filter by rating 5(295) 4(13) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AB Andra B. E-Commerce Digital Manager Retail ### "Deeper segmentation and richer profiles with accurate customer data " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 24, 2026 Pros The platform already supports automated behavioral campaigns, and these flows help us respond to intent at the right moment, when the visitors are warm. Also, reducing the amount of manual campaign creation is a huge plus for our team. Moreover, customized pop-ups give us additional customer attributes for more targeted communication and engagement. Cons As our implementations become more complex and advanced, the platform can naturally feel more complex as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Katerina K. Marketing Manager Health, Wellness and Fitness ### "Αn important part of our digital marketing strategy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2026 Pros ContactPigeon gives us the ability to manage our email marketing, customer automations, push notifications, and website engagement from one platform. The platform also allows us to continuously introduce and test new ideas. Cons Implementing a strong automation strategy requires planning, especially when there are multiple ideas and opportunities to explore. This can sometimes be overwhelming but the guidance we receive from the team is always helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MV MYRNA V. Commercial Director Logistics and Supply Chain ### "Reliable engagement platform for unconventional accounts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2026 Pros ContactPigeon is a reliable partner for our marketing needs and the collaboration is great with a very responsive team. We send emails and push notifications, launch pop-ups, and create landing pages easily and when we request something, we always receive the support we need. Cons We can’t comment in depth on anything specific since we don’t have ecommerce functionalities. We offer 3PL logistics & Customer Services to e-traders. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PZ Paraskevi Z. Marketing Director Information Technology and Services ### "An adaptable platform that works beyond traditional eCommerce" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2026 Pros The responsive support team and the ability to adapt a set of standard tools to unique requirements is one of the best things about ContactPigeon. We use the platform for franchise communication, event promotion, pop-ups, email, and push, and it has been very easy to operate it in an unconventional setting. Cons Because of our industry, there’s limited availability of pre-built, service-oriented scenarios, but it’s not a major setback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET Effie T. Marketing Specialist Consumer Goods ### "A part of our marketing stack for almost a decade" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 17, 2026 Pros ContactPigeon has remained useful and reliable as our eCommerce activity and marketing requirements have developed over the years. We are too glad to have such a dependable partner over time. Cons The old login verification process had become repetitive and frustrating, but introducing the 2FA/PIN authentication solved the issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS MARIA S. Marketing coordinator Consumer Goods ### "A reliable team with strong multichannel features and new AI capabilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 17, 2026 Pros The platform allows us to manage several types of communication from one place, including mass campaigns and automated journeys in multiple channels. We have also been very satisfied with Menura AI and the way it supports customer interactions. Another important advantage is the ongoing support from the ContactPigeon team, particularly when we need help with campaign setup. Cons Some actions inside more complex automation campaigns are not always easy. For example, changing creative assets within an existing automation required some initial guidance. Once the process was explained to us, however, we were able to complete the changes independently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IG IRENE G. MARKETING COMMUNICATION Apparel & Fashion ### "A trustworthy platform for long-term use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2026 Pros ContactPigeon has become part of our regular marketing activity over the years, helping us manage several customer communication channels from one place and increasing our sales and revenue. The platform supports all our needs in terms of email communication, automation, push notifications, and pop-up activities. Additionally, we recently activated Menura AI, and we always have the flexibility to add new things according to our goals. Cons Some more advanced projects, especially those that involve integrations between different systems, can take time to complete. However, the ContactPigeon team remains on top of it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IV IOANNIS V. MARKETING DIRECTOR Apparel & Fashion ### "Strong automation and segmentation for our eCommerce business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2026 Pros Our current setup is quite full, as we use the platform for regular newsletters, we have many active automations, and several segmented lists. Also, segmentation has allowed us to structure communication around different groups and criteria, rather than relying only on broad campaigns. All these have contributed greatly to the success and the increased revenue of our company. Cons The platform sometimes takes a while to load during busy hours, but this is hardly a major issue.... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SF Sara F. Marketing Assistant Cosmetics ### "A reliable platform with responsive support and useful AI capabilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2026 Pros The email editor is intuitive and makes newsletter creation easy to manage. Being able to test campaigns before sending them is also very useful and helps us make sure everything is correct before launch. We also use pop-ups extensively and create new ones regularly for different promotions, which gives us a lot of flexibility in how we communicate with visitors on the website. Another feature we have added to our setup is Menura AI. It provides immediate assistance to website visitors and, when it cannot answer something directly, it guides them toward contacting a member of the team. This creates a smoother customer experience and helps visitors feel supported throughout their journey. The platform also gives us easy access to campaign statistics and order attribution, which helps us understand performance and make better marketing decisions. Cons A broader selection of customizable templates would give us more creative variety when building campaigns. Segmentation can also take a little time to load, but we understand that a new and faster segmentation tool is in the works, so we are looking forward to seeing that improvement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Korina R. Digital marketing manager Food & Beverages ### "Useful platform for multi-channel communication in different accounts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 4, 2026 Pros The main advantage is the range of communication channels available and the ability to adapt the setup depending on our two separate accounts. It allows us to manage both within the same broader ecosystem, even thought they have different requirements. We can use a more advanced omnichannel model for the first one, while keeping the other setup simpler and focused on lead capture and email communication. Cons We have not encountered any significant problems so far. Some implementations naturally require more preparation when several channels or automations are involved, but overall the platform has covered our needs well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168153/ContactPigeon/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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