--- title: "ContactPigeon Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ContactPigeon the right Email Marketing solution for you? Explore 294 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/168153/ContactPigeon/reviews/" page_type: "reviews" language: "en" --- ContactPigeon 5 (294) [View alternatives](https://www.capterra.com/p/168153/ContactPigeon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of ContactPigeon Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews AA Anna Maria A E commerce ManagerConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “The platform is useful for creating targeted journeys based on customer behavior, and we are already exploring additional automations such as browse abandonment and birthday campaigns.“ June 12, 2026 IL Ioanna L Performance Marketing SpecialistMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “The only small issue we’ve faced is that the meta ads integration requires a bit of digging if you want to sync it with the CDP.“ March 11, 2026 MZ Maria Z E-commerce ManagerApparel & Fashion, 201 - 500 employeesUsed the software for: More than 2 years. “The platform’s ability to support complex workflows, different channels, and customized use cases makes it a valuable part of our marketing operations.“ June 18, 2026 George S ConsultantMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “One area that required attention was some confusion around a discount pop-up for new users.“ June 22, 2026 VC Victoria C Digital Marketing ManagerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “Our personalized, data-driven campaigns connect with our audience, thus boosting engagement and driving measurable results. Since expanding our communication across multiple channels, we’ve seen increased website traffic and stronger interaction with our content.“ February 10, 2026 CM Christos M Head of MarketingRetail, 51 - 200 employeesUsed the software for: More than 2 years. “The only issue we’ve encountered was a delay when activating our Samaritan chat due to custom implementations.“ September 18, 2025 EP Emmanouela P Graphic DesignerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “ContactPigeon is organized and flexible enough for someone who needs creative control, and I appreciate that I can adjust email campaigns, pop-ups, and push notifications without the process becoming too complicated.“ June 24, 2026 MG Maria G Marketing AssistantPublishing, 51 - 200 employeesUsed the software for: 1-2 years. “The only drawback is that the UI feels a bit outdated and could use a modern update.“ September 12, 2025 ## Showing most helpful reviews Showing 1-25 of 294 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use George S. Consultant Marketing and Advertising Used the software for: 2+ years ### "Promising automation opportunities and a neat personalization solution" June 22, 2026 5.0 Pros From a communication and support perspective, the collaboration has been excellent. I also appreciate the consistent follow-up, clear recommendations, and practical approach of my account manager. We currently use automations that help us reconnect with users based on their browsing and shopping behavior, keeping communication always relevant. The account is currently in the final stage of reintegration, and once it is completed, we have already discussed expanding our automation setup with additional flows. We’re discussing of activating new arrivals, price drop notifications, and a product category automation. Cons One area that required attention was some confusion around a discount pop-up for new users. We fixed it immediately with the team's suggested changes, making sure that we will avoid similar cases in the future. Review Source MZ Maria Z. E-commerce Manager Apparel & Fashion Used the software for: 2+ years ### "A flexible omnichannel platform for data aggregation, automations, and retail customer engagement " June 18, 2026 5.0 Pros ContactPigeon provides a strong combination of collecting, organizing, and turning data into, automation and multichannel communication capabilities. We use the platform both for data management and for regular campaign activities, including Viber messaging and a large number of automated customer journeys. At this stage, we have approximately 60 automations active in ContactPigeon and rely on QR codes for our offline stores to support offline-to-online engagement. In addition, we are slowly moving forward with a loyalty program built together with ContactPigeon, although it is still not live. The platform’s ability to support complex workflows, different channels, and customized use cases makes it a valuable part of our marketing operations. The highlight is that the team is always supportive and helps us with our very precise business requirements. Cons Unfortunately, the segmentation process can sometimes take longer than expected, and list updates may create delays when we need to act fast. Improvements in this area would make the platform even more efficient. Review Source FM Fotini M. Digital Marketing Specialist Broadcast Media Used the software for: 6-12 months ### "Plenty of features to use and very user-friendly" July 1, 2020 4.0 Pros Contact Pigeon is really easy-to-use even if you haven't used an email platform before. Integration took some days in order to complete but nothing major. Cons The limited integration options with other platforms for reporting. Review Source AV ANASTASIA V. Digital Marketing Specialist Apparel & Fashion Used the software for: 1-2 years ### "A complete solution from data management and automation to loyalty programs" June 18, 2026 5.0 Pros ContactPigeon gives us a strong set of tools for managing customer communication across different channels. We use the platform for campaign sends, automation, customer data, and right now we are preparing our loyalty program. The platform’s capabilities can cover different types of activations for different stages of the funnel, and this is a really important asset in any marketing tool. At the moment, we have approximately 60 automations running, including transactional flows, cart abandonment, browse abandonment, product recommendations, birthday communications, and other automated touchpoints. Also, the Customer Data Platform helps us work with customer data and supports audience building, personalization, and tracking. We also use QR codes for our physical stores to connect in-store interactions with digital engagement. In addition, we are slowly starting to build a loyalty program with ContactPigeon, even though it is not live yet. Cons Segmentation and list updates can sometimes take longer than expected, and improving this area would make the platform even more efficient for marketing actions. Review Source IL Ilias L. Brand content and social media strategist Apparel & Fashion Used the software for: 2+ years ### "A practical platform for automation and multichannel bulk campaigns " June 23, 2026 5.0 Pros With ContactPigeon, we can run email campaigns, pop-ups, and automations from a single platform, and since 2020, it has become an integral part of our marketing activities. Email campaigns have the strongest results, bringing in very good revenue. We also use automations, but in a more careful and selective way. At the moment, we have active cart abandonment automations and follow-ups both via email and push notifications. Although push notifications are not something we send frequently, maybe 2 or 3 times per year, the automations are useful to have in place. We also use a subscription and a geolocation pop-up, and planning to build a welcome automation soon. Cons In general, we are cautious with adding too many automations or features, so sometimes we move more slowly with new implementations. But this is mainly based on our internal approach, and doesn’t have to do with the solution so much. Review Source OZ Olympia Z. Marketing and Designer Health, Wellness and Fitness Used the software for: 2+ years ### "Useful platform with a new AI agent for finding products" June 12, 2026 5.0 Pros Over the years that we have been working with ContactPigeon, we have found various features from the platform, such as email, push, pop-ups, and landing pages, helpful. We have also started using Menura AI. Through all the features that ContactPigeon provides, we have seen a great increase in our business, a better workflow, and better engagement with our customers. Cons In the beginning, new users will find out that the functionalities may take some time to understand, just as I did. However, the team will be there to help and always answer any questions that come up. Review Source DV Desislava V. Marketing and Digital Specialist Cosmetics Used the software for: 2+ years ### "A platform with many possibilities and great support." June 18, 2026 5.0 Pros ContactPigeon brings together everything we need for our multichannel marketing. We use it to send campaigns and manage automations such as welcome journeys, price drop alerts, and transactional communications. We recently restarted push notifications and are already seeing strong engagement. The platform’s flexibility allows us to expand our automation strategy and communication, bringing in more revenue without manual effort. Cons New users may need some onboarding time to understand all of the features, but thankfully, the support team always provides clear guidance. Review Source EP Emmanouela P. Graphic Designer Retail Used the software for: 1-2 years ### "Excellent customer support, useful platform and clear reporting " June 24, 2026 5.0 Pros ContactPigeon is organized and flexible enough for someone who needs creative control, and I appreciate that I can adjust email campaigns, pop-ups, and push notifications without the process becoming too complicated. One of the things I like most is being able to make code-level edits to fine-tune small visual details and keep the design closer to our brand identity. Another positive point is the relationship with the team, because there is real human communication, and the company is really close to the customer. In our monthly calls, we use the CDP to compare different periods easily, but we also talk through ideas and actions that could help increase sales. These details make the meetings more valuable. Cons Nothing specific, maybe the only thing that takes more time than expected is image uploading. I cannot upload many images at once and need to add them one by one. Review Source GC Giota C. Account Manager Marketing and Advertising Used the software for: 2+ years ### "A valuable platform for managing our clients' campaigns." June 15, 2026 5.0 Pros ContactPigeon offers a wide range of features for marketing automation, making it easier to create effective campaigns for our clients. We use it extensively for our monthly email campaigns, adding features like push notifications, abandoned cart, and browse abandonment automations in the mix. At times, we combine the standard features with giveaway flows, product recommendations, transactional communications, and pop-ups. One of the most important advantages is the ability to turn multiple channels into unified, personalized journeys. Cons Some advanced features take a little more time to understand; however, once you get the hang of the platform, it is worth it! Review Source KP Katerina P. Project Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great and useful tool even for non-commercial organizations" June 25, 2026 5.0 Pros ContactPigeon works for our needs, even for non-commercial purposes. Iit gives us the tools we need for audience growth, newsletters, landing pages, and event-related communication. Another helpful feature is the ability to create automations based on lists, and it helps us a lot when we are preparing communication for an event or a specific initiative. The support team is also a very strong point, because they are available when we need help and guidance Cons We’ve come across some occasional delays before we received the newsletters after sending, but this has not changed our positive experience with the platform. Review Source AF Alex F. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "A reliable engagement platform that steadily supports our marketing" March 4, 2026 5.0 Pros We have been using the ContactPigeon platform for many years now, since 2026. Our main channels and campaigns included email automations, newsletters, push notifications (both automated and one-off), and on-site pop-ups. The automation workflows help us stay in touch with customers, and the platform’s features generate a lot of our revenue. Abandoned cart emails and reactivation campaigns perform especially well for us. Cons The platform can be a little tricky in the beginning, and you need to give it some time if you want to use more advanced features. Review Source CL Christina L. Ecommerce - Ebooks Manager Publishing Used the software for: 2+ years ### "Newsletter-driven strategies and dynamic on-site targeting" December 18, 2025 5.0 Pros ContactPigeon works very well for frequent newsletter campaigns, which is our primary communication channel. The system is stable, and campaign execution is straightforward. We also use several pop-ups, including product recommendations and commercial messages, which complement our newsletters nicely. The support team stands out for being responsive, and we’re now planning the next step with Menura. Cons On rare occasions, follow-up after meetings could be more structured. This hasn’t caused issues in practice, but better feedback loops would improve the experience. Review Source KB Katerina B. Marketing manager Apparel & Fashion Used the software for: 2+ years ### "Suitable engagement platform for email-led growth" December 18, 2025 5.0 Pros Email campaigns are our main focus, and ContactPigeon supports them very well. We’ve seen strong results in terms of orders and revenue, including indirect email impact. Pop-ups, especially the registration one, also perform good and bring in additional conversions. We’ve been using the platform for several years, and stability has been a big plus. Cons We are always exploring the platform’s new features, but for now we’re not ready to expand. It’s not a negative, just a matter of timing and priorities. Review Source MT Maria T. Marketing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good marketing automation platform with a team that truly supports growth" October 7, 2025 5.0 Pros With ContactPigeon we have in place all the best-practice automations both in Greek and in English.. Besides that, we use a wide range of tools like segmentation, pop-ups, push notifications and, landing pages. Special thanks to \[sensitive content hidden\] for her excellent communication and support. She always has innovative ideas like product recommendations, periodic tasks, using the CDP in the best way possible to maximize results. All in all, the platform proves its value daily with ongoing results. Cons Because of the variety of features, a brand should dedicate resources to fully leverage all capabilities and growth. Review Source ET Elena T. e-commerce expert Marketing and Advertising Used the software for: 2+ years ### "Strong automation features for cart recovery and reengagement" March 16, 2026 5.0 Pros We mainly use ContactPigeon for lifecycle automations, and it has helped us organize several important flows for our clients. Abandoned cart and browse abandonment automations are active, along with push notifications for both scenarios, which help us reach customers when they show intent but don’t complete the purchase. The onboarding and collaboration with the team have been smooth, and we are also preparing to launch Menura. Cons The segmentation and automation interface could be more user-friendly. It works well once you get familiar with it, but at the beginning, it can take some time to understand how everything works. Review Source VC Victoria C. Digital Marketing Manager Food & Beverages Used the software for: 2+ years ### "Reliable tool for running data-driven campaigns" February 10, 2026 5.0 Pros ContactPigeon has helped us execute and scale our marketing strategy through email campaigns, newsletters, and push notifications. Our personalized, data-driven campaigns connect with our audience, thus boosting engagement and driving measurable results. Since expanding our communication across multiple channels, we’ve seen increased website traffic and stronger interaction with our content. Cons Despite being a powerful tool for any brand looking to grow, previewing push notifications without setting up a test campaign would be efficient. Review Source SS SOFIA S. Developer Marketing and Advertising Used the software for: 2+ years ### "all-in-one platform for agencies" September 22, 2025 5.0 Pros The automations cover everything we need, from abandoned cart and welcome flows to cross-sell and best sellers. Managing multiple accounts is straightforward, and the platform gives us flexibility to try new campaign ideas and integrate pop-ups or recommendations when needed. Cons When we build very large segments, it sometimes takes a little extra time for them to finish processing. Review Source MM MARIA M. Marketing Director Apparel & Fashion Used the software for: 2+ years ### "A rich engagement platform for marketing and eCommerce" September 22, 2025 5.0 Pros ContactPigeon makes it easy manage automations, emails, pop-ups, landing pages, and push notifications. The platform offers a wide variety of features to explore and the support team is always present and approachable. Cons We don’t have anything negative to mention. The only challenge is that there are so many features available that it takes time to explore them all. Review Source DP Danai P. Digital Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "A reliable tool for day-to-day marketing campaigns" March 18, 2026 5.0 Pros Handling our clients’ campaigns is simpler and easier with ContactPigeon’s platform. We mainly use it for email marketing, push notifications, and on-site pop-ups. Scheduling campaigns and coordinating different channels around promotions or seasonal campaigns have become a lot easier. Cons The platform occasionally feels a bit slow when navigating between sections or loading campaign data. It does not happen constantly, and that is why it isn’t a big issue. Review Source AA ALEX A. GRAPHIC DESIGNER Automotive Used the software for: 2+ years ### "An efficient platform with steady performance " June 17, 2025 5.0 Pros We have implemented a variety of automated workflows, such as cart and browse abandonment, welcome sequences, and price drop notifications. We’re consistently exploring additional automation options to refine our marketing and push notifications further improve our performance. Using the platform has had a significant boost on our revenue while enhancing the overall customer journey. Cons Even though the loading speed of the platform could be improved, our experience with ContactPigeon has been positive. The features are effective, and the support team has been proactive in offering guidance. Review Source AK Alexandra K. Digital Marketing Manager Apparel & Fashion Used the software for: 2+ years ### "Fast, friendly support & a lot of useful tools to scale your business" May 29, 2025 5.0 Pros What we appreciate most about ContactPigeon is the immediate and personal customer support. Unlike other platforms where you need to submit a ticket and wait, with ContactPigeon, we can simply call and get help right away. It may seem simple, but this responsiveness is not very common, and it has improved our day-to-day operations significantly. The platform also allows us to manage multiple accounts efficiently, which is essential for our business. Even though we haven't fully explored all the features yet, we’re particularly excited about the advanced segmentation options and the possibilities they open up for targeted marketing. The monthly data exports are also very helpful, as they give us a clear picture of campaign performance and help guide our strategy. Cons More customization options for push automations would be helpful. Also, I once attempted to create a tailored report in the CDP, but the process was a bit challenging. Thankfully, the support team provided hands-on help and delivered the report for me, which resolved things quickly. Review Source DS Dimitris S. Ecommerce Administrator Retail Used the software for: 6-12 months ### "A customizable tool to engage with existing and potential customers" March 18, 2026 5.0 Pros We run automations that have been easy to set up, and we have seen great results. We also like the ability to create pop-ups and target new subscribers. Custom campaign landing pages are another useful option when we want to target visitors with more personalized actions. Cons I would like a more modern design and interface, but performance-wise, I am satisfied with the results and our partnership. Review Source KA KALLIRROI A. Digital Marketing Associate Non-Profit Organization Management Used the software for: 6-12 months ### "Helpful platform for segments and event communications" November 18, 2025 5.0 Pros We like ContactPigeon because it provides easy audience segmentation, list management and the automations that we have enabled may be basic and simple but work perfectly. Moreover, we use additional useful tools for events, like push notifications and landing pages with QR codes. The customer support is excellent and in general it is a great solution for teams that handle both marketing and community outreach. Cons As an NGO we don’t use every feature, so maybe they could introduce a lighter version of the platform. Review Source YZ Yorgos Z. Marketing eCommerce Manager Furniture Used the software for: 2+ years ### "Strong technical and customer support with deep knowledge in e-commerce personalization" June 10, 2025 5.0 Pros Our collaboration with ContactPigeon began years ago, in 2017, and has grown to include three separate brand accounts. The team is always responsive and open to exploring feature enhancements and custom solutions based on our evolving needs. Strategic calls help us review performance and stay aligned on next steps Cons Some features, like the automation builder, can be a bit complex, but the support team is always there to guide us through. Also, we sometimes encounter speed issues, like, for example, with the segmentation tool. We think it could use some improvements. Review Source MC Maria C. Marketing Director Non-Profit Organization Management Used the software for: 2+ years ### "A great platform to reach new audiences" August 28, 2025 5.0 Pros We’ve been able to reach different audiences and increase our donations. Features like landing pages and pop-ups work great together, making it easier to engage visitors. Cons So far, we are satisfied with the platform and the support team. If we have a question, the support team is quick to respond and provide helpful solutions. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.