# ContactPigeon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ContactPigeon the right Email Marketing solution for you? Explore 288 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168153/ContactPigeon/reviews --- ContactPigeon 5 (288) [View alternatives](https://www.capterra.com/p/168153/ContactPigeon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 27th, 2026 # Reviews of ContactPigeon Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews VC Victoria C Digital Marketing ManagerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “Our personalized, data-driven campaigns connect with our audience, thus boosting engagement and driving measurable results. Since expanding our communication across multiple channels, we’ve seen increased website traffic and stronger interaction with our content.“ February 10, 2026 IL Ioanna L Performance Marketing SpecialistMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “The only small issue we’ve faced is that the meta ads integration requires a bit of digging if you want to sync it with the CDP.“ March 11, 2026 EV Eleanna V E-commerce managerApparel & Fashion, 11 - 50 employeesUsed the software for: 1-2 years. “The platform has helped us in setting up and managing automations such as abandoned cart, browse abandonment, and birthday campaigns.“ May 25, 2026 AR Andy R CRM Digital Marketing ManagerApparel & Fashion, 201 - 500 employeesUsed the software for: More than 2 years. “Sometimes when I want a new segment, the platform has slight delays.“ December 18, 2025 VT Ventsislav T CRM and Email marketing specialistMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, it helps retailers turn anonymous visitors into subscribers and create structured customer journeys that support retention and repeat purchases.“ March 17, 2026 CM Christos M Head of MarketingRetail, 51 - 200 employeesUsed the software for: More than 2 years. “The only issue we’ve encountered was a delay when activating our Samaritan chat due to custom implementations.“ September 18, 2025 JB Jenny B Marketing ManagerApparel & Fashion, 51 - 200 employeesUsed the software for: More than 2 years. “Everything we need is in one place, and the wide range of tools helps us boost engagement and reach more customers. Since we started using ContactPigeon in 2020, we’ve set up approximately 12 automated sequences like reactivation, wishlist, post-purchase and product recommendations.“ August 25, 2025 MG Maria G Marketing AssistantPublishing, 51 - 200 employeesUsed the software for: 1-2 years. “The only drawback is that the UI feels a bit outdated and could use a modern update.“ September 12, 2025 ## Showing most helpful reviews Showing 1-25 of 288 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vassilis P. eCommerce manager Tobacco Used the software for: 2+ years ### "Trustworthy team and a good platform for managing campaigns in one place. " May 21, 2026 5.0 Pros ContactPigeon gives us one place to manage emails, automations, push notifications, and pop-ups, which has made our customer communication easier to organize. The team is supportive and always there when we need assistance. The platform has played a key role in boosting our sales and revenue since March 2023. Generally, we are satisfied with the platform and the features that it provides us with, and we want to explore ContactPigeon’s new feature, Menura AI. Cons We don’t have anything negative to mention, just the occasional lag of the platform, but it’s insignificant. Review Source VT Ventsislav T. CRM and Email marketing specialist Marketing and Advertising Used the software for: 2+ years ### "A strong automation platform for ecommerce lifecycle marketing" March 17, 2026 5.0 Pros ContactPigeon has been a very effective platform for managing lifecycle marketing across several ecommerce brands we work with. The system allows us to set up behavioral automations like abandoned cart recovery, browse abandonment flows, and personalized product recommendations that run continuously in the background. Another advantage is the ability to combine multiple engagement channels, including email, push notifications, and onsite pop-ups. This helps brands stay connected with customers both during their browsing session and after they leave the site. We also appreciate the flexibility of tools like landing pages and onsite messaging, which allow marketing teams to launch campaigns quickly without relying on developers. Overall, it helps retailers turn anonymous visitors into subscribers and create structured customer journeys that support retention and repeat purchases. Cons The only minor issue we have noticed relates to reporting when different currencies are involved. Occasionally, euro and leva values can appear together in the revenue reports, which may require a quick manual clarification when reviewing performance. Review Source FM Fotini M. Digital Marketing Specialist Broadcast Media Used the software for: 6-12 months ### "Plenty of features to use and very user-friendly" July 1, 2020 4.0 Pros Contact Pigeon is really easy-to-use even if you haven't used an email platform before. Integration took some days in order to complete but nothing major. Cons The limited integration options with other platforms for reporting. Review Source VK Vasileios K. REGIONAL CRM SUPERVISOR Retail Used the software for: Less than 6 months ### "A great partner helping us with our domestic and international accounts" March 18, 2026 5.0 Pros Cart and browse recovery flows are easy to set up and effective. The dynamic coupon pop-ups are useful for growing our subscriber base. One feature we use a lot is custom landing pages. The platform gives us the possibility to personalize it, which in turn creates a more tailored experience for the visitor. Cons All in all, t’s been very smooth, we’ve seen great results, however some more advanced implementations require guidance from the team. Switched from [Pobuca Connect](https://www.capterra.com/p/148335/Pobuca-Connect/) Because we wanted something faster and more reliable! Review Source OZ Olympia Z. Marketing and Designer Health, Wellness and Fitness Used the software for: 2+ years ### "Useful platform with a new AI agent for finding products" June 12, 2026 5.0 Pros Over the years that we have been working with ContactPigeon, we have found various features from the platform, such as email, push, pop-ups, and landing pages, helpful. We have also started using Menura AI. Through all the features that ContactPigeon provides, we have seen a great increase in our business, a better workflow, and better engagement with our customers. Cons In the beginning, new users will find out that the functionalities may take some time to understand, just as I did. However, the team will be there to help and always answer any questions that come up. Review Source DM Dimitris M. eCom Growth Digital Marketing Manager Retail Used the software for: 2+ years ### "Strong platform for personalized marketing at scale" April 30, 2026 5.0 Pros We’ve been using ContactPigeon across three different accounts, and the experience has been positive in general. The automated sequences help us stay relevant, top-of-mind, and hyper-personalized, something very important for us and our client base. Segmentation is also quite useful, and we regularly create different audiences depending on buying patterns. We also use it for newsletters and landing pages, with the platform covering all our needs. Cons As a whole, the experience has been great, but the only downside is that some technical implementations take time. Review Source CA Charalampos A. Business Strategist Marketing and Advertising Used the software for: 2+ years ### "Good marketing solution with a strong support team for agencies that need consistent results " April 30, 2026 5.0 Pros ContactPigeon has everything we need to manage our clients' marketing campaigns. It’s a great tool showing good engagement levels, especially with open rates. The support team has been great, responsive, and very easy to work with. Cons The platform could feel more modern in terms of usability. For instance, when scheduling campaigns, older dates still appear in the system, which can be confusing. Review Source EV Eleanna V. E-commerce manager Apparel & Fashion Used the software for: 1-2 years ### "Good automation and support team" May 25, 2026 5.0 Pros The platform has helped us in setting up and managing automations such as abandoned cart, browse abandonment, and birthday campaigns. With these sequences, we can keep communication active with customers without having to build everything manually each time. We also like that the platform gives us options to build more targeted segments. For example, we have looked into segmenting customers by location and are now discussing high-spending segments and embedded product recommendation pop-ups. Cons Some areas need a bit of explanation before they become clear, especially reporting and attribution. Also, advanced segmentation can take some time to get comfortable with. But the team is always there to help whenever we need and give us new ideas for our business. Review Source IS IOANNIS S. Graphic Designer Retail Used the software for: 2+ years ### "A smooth platform to manage automated campaigns" June 10, 2026 5.0 Pros ConstactPigeon’s platform has helped us organize and automate important parts of our customer communication. We use it for Browse, Abandoned Cart, and Welcome automations, as well as push notifications and pop-ups for specific customer actions. These features make it easier to follow up. The collaboration with the ContactPigeon team has also been very positive; the team often suggests new ideas and improvements, and we are currently evaluating Menura AI as the next step. Cons Some implementations can take a bit longer than we would ideally like. Other than that, we haven’t faced anything negative. Review Source AMA Anna Maria A. E commerce Manager Consumer Goods Used the software for: 6-12 months ### "A useful platform for building abandonment and lifecycle automations" June 12, 2026 5.0 Pros ContactPigeon has helped us set up structured automations for cart abandonment. The platform is useful for creating targeted journeys based on customer behavior, and we are already exploring additional automations such as browse abandonment and birthday campaigns. The team has also been supportive during setup and optimization, which makes it easier to understand what can be improved step by step. Cons The only slight issue we have faced is with the dynamic product images used in cart abandonment and browse push automations. Since our website product images follow specific dimensions, some of them do not appear correctly. Review Source AR Andy R. CRM Digital Marketing Manager Apparel & Fashion Used the software for: 2+ years ### "A reliable CDP for customer engagement and reporting" December 18, 2025 5.0 Pros ContactPigeon’s CDP has comprehensive analytics and dashboards that allow us to understand our customers’ behaviour in depth. We rely on features such as 2-way QR codes in all our physical stores, on-site pop-ups, and newsletters, all of which help us boost engagement, conversions and loyalty. The platform is great, and the team behind it is consistently supportive, making the overall experience smooth. Cons Sometimes when I want a new segment, the platform has slight delays. Apart from that, I haven’t encountered any major issues. Review Source FS Fanis S. Ecommerce Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great automated flows and reporting for growing online pharmacies" December 15, 2025 5.0 Pros The biggest advantage is how flexible the automation funnels are. We have all the usual flows running and adjust them based on performance. The custom dashboards inside the CDP are especially useful, as they allow us to track key metrics without extra tools. Pop-ups and push notifications are easy to activate and work well alongside email automation. Cons The interface could be more user-friendly in some areas, as it takes time to fully learn how everything is structured and where you can find each feature. Review Source MK Manousos K. SALES MANAGER Consumer Goods Used the software for: 2+ years ### "An effective all-in-one solution for personalization and automation" December 16, 2025 5.0 Pros We’ve been satisfied with the platform that ContactPigeon offers. It’s easy to follow and use, and experimenting with different features has given us great results. The team created a custom cross-sell automation and a mini product template for us, which has been extremely helpful. The collaboration has been excellent, and the support team is always great. Cons Any technical hurdle is being resolved fas, so we’re very satisfied with the collaboration and the platform. Review Source SS SOFIA S. Developer Marketing and Advertising Used the software for: 2+ years ### "all-in-one platform for agencies" September 22, 2025 5.0 Pros The automations cover everything we need, from abandoned cart and welcome flows to cross-sell and best sellers. Managing multiple accounts is straightforward, and the platform gives us flexibility to try new campaign ideas and integrate pop-ups or recommendations when needed. Cons When we build very large segments, it sometimes takes a little extra time for them to finish processing. Review Source KZ Konstantina Z. Email Marketing Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "A very pleasant support that makes collaboration easier" September 25, 2025 5.0 Pros ContactPigeon is a great platform that makes managing tasks easier and faster. The team is always supportive, pleasant and available to help us whenever we need assistance. Their strong collaboration makes it easier to complete tasks while also helping us expand our business. Cons The only challenge we’ve faced is that the platform can sometimes run slowly, and certain processes take longer to load. Also the increase of dynamic features would go a long way. Review Source MG Maria G. Marketing Assistant Publishing Used the software for: 1-2 years ### "Excellent platform with strong ROI" September 12, 2025 4.0 Pros Our collaboration with ContactPigeon has been excellent. We’ve seen steady revenue growth and an overall boost in our business performance. We are using cart abandonment, welcome automation, push automation, a sign-up and cart abandonment pop-up. All of these features have delivered strong results. The team is fantastic, we’re in constant communication, and always discovering new features to implement. Cons The only drawback is that the UI feels a bit outdated and could use a modern update. Otherwise, there’s nothing negative to note. Review Source AK Akis K. Managing Director Marketing and Advertising Used the software for: 2+ years ### "A wide range of automated capabilities and a very supportive team" June 10, 2025 5.0 Pros We’ve found ContactPigeon to be a reliable platform, especially when it comes to recovering lost sales with automated sequences. The support team is always responsive and easy to work with, which makes a big difference in our day-to-day use. Tools like pop-ups and campaign builders have helped us boost engagement, and the team has shown flexibility when we’ve needed help. Cons On the downside, it would be useful if customer profiles displayed campaign activity in chronological order, and the whiteboard interface for automation building is challenging, especially for more complex flows. Still, any time we’ve encountered these issues, the support team has helped us work through them quickly, so they’ve never been blockers. Switched from [Sendy](https://www.capterra.com/p/234663/Sendy/) Lack of automated features capabilities. Review Source AA ALEX A. GRAPHIC DESIGNER Automotive Used the software for: 2+ years ### "An efficient platform with steady performance " June 17, 2025 5.0 Pros We have implemented a variety of automated workflows, such as cart and browse abandonment, welcome sequences, and price drop notifications. We’re consistently exploring additional automation options to refine our marketing and push notifications further improve our performance. Using the platform has had a significant boost on our revenue while enhancing the overall customer journey. Cons Even though the loading speed of the platform could be improved, our experience with ContactPigeon has been positive. The features are effective, and the support team has been proactive in offering guidance. Review Source FS FJOLA S. E-shop administrator - social media management Apparel & Fashion Used the software for: 2+ years ### "A platform that helps take campaigns to the next level" June 25, 2025 5.0 Pros It’s a great platform that lets us try new things and get better results. We’re using different automations like abandoned cart, browse abandonment, and price drop. We’ve also added the second chance booster and the predicted gender feature to make our campaigns even more personalized. Cons We haven’t faced anything negative so far during our collaboration. We are satisfied with the team and the platform. Review Source KA KALLIRROI A. Digital Marketing Associate Non-Profit Organization Management Used the software for: 6-12 months ### "Helpful platform for segments and event communications" November 18, 2025 5.0 Pros We like ContactPigeon because it provides easy audience segmentation, list management and the automations that we have enabled may be basic and simple but work perfectly. Moreover, we use additional useful tools for events, like push notifications and landing pages with QR codes. The customer support is excellent and in general it is a great solution for teams that handle both marketing and community outreach. Cons As an NGO we don’t use every feature, so maybe they could introduce a lighter version of the platform. Review Source EV ELENA V. assistant marketing Retail Used the software for: 1-2 years ### "A platform that is easy to understand and boosts your business" June 18, 2025 5.0 Pros We’ve been collaborating with ContactPigeon for a long time, but since I am a new entrant, I’ve been using the platform since November. I must say that overall, my experience has been positive. ContactPigeon offers a variety of features that simplify our workload. Being able to access all active and scheduled campaigns along with their performance metrics in one dashboard saves time. Cons Our only concern is that the system can occasionally be slow. Aside from that, we’re happy with the level of support; they’ve been responsive and helpful. Review Source AG Athanasia G. e-Commerce Manager Consumer Goods Used the software for: 6-12 months ### "Useful tools for both daily campaigns and seasonal retail peaks" December 12, 2025 5.0 Pros We’ve been working with ContactPigeon for several years, and the automations have become part of our regular marketing setup. Abandoned cart, browse abandonment, and best-seller triggers run great since we set them up, and they really help us during periods when traffic is high. We also use their landing page builder for Black Friday and Christmas sign-ups, which has helped us collect leads without needing developers. Cons Some of the more advanced options in the automation flows take time to get used to, and without the account manager’s help, it would be difficult to run. Review Source MT Marina T. Art Director Apparel & Fashion Used the software for: 2+ years ### "The solution to everyday marketing campaigns." May 22, 2025 5.0 Pros ContactPigeon’s platform provides us with many options, and we can use them all in one place. We use different automations such as email, campaigns, and pop-ups. We have also discussed adding RFM and adding more automations. Cons We’ve been satisfied with our overall experience with the platform, and the team is there to help us. But at first, getting used to the platform might take a bit of playing around. Review Source LV Leonidas V. Account Manager Marketing and Advertising Used the software for: 2+ years ### "Detailed analytics and dashboards for email and eCommerce campaigns" March 27, 2025 5.0 Pros ContactPigeon’s feature-rich platform allows for flexibility when organizing and creating campaigns. I like the detailed analytics that gives me clear insights into my client’s campaigns so I can optimize accordingly. I have plenty of options to present to my clients, ensuring they can make informed marketing decisions. All-in-all, the platform’s performance produces consistent and strong results, and the team’s recommendations are always on point. Cons One small limitation is the inability to use a custom font that I wanted directly in emails. Review Source GS Georgios S. Digital Marketing Manager Retail Used the software for: 2+ years ### "An invaluable tool for centralized marketing and e-commerce growth" March 27, 2025 5.0 Pros The platform offers robust marketing automation features, including abandoned cart and browse recovery, which have significantly improved our customer engagement and retention. Its seamless integration allows us to manage campaigns more efficiently and track performance from a single platform. Additionally, the team provides excellent support and strategic recommendations to improve our marketing efforts. Cons The user interface could be even more intuitive, particularly for first-time users, but despite these minor areas for improvement, the platform remains a top choice. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.