--- title: "ContactPigeon Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ContactPigeon the right Email Marketing solution for you? Explore 303 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/168153/ContactPigeon/reviews/" page_type: "reviews" language: "en" --- ContactPigeon 5 (303) [View alternatives](https://www.capterra.com/p/168153/ContactPigeon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 11th, 2026 # Reviews of ContactPigeon Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews AA Anna Maria A E commerce ManagerConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “The platform is useful for creating targeted journeys based on customer behavior, and we are already exploring additional automations such as browse abandonment and birthday campaigns.“ June 12, 2026 IL Ioanna L Performance Marketing SpecialistMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “The only small issue we’ve faced is that the meta ads integration requires a bit of digging if you want to sync it with the CDP.“ March 11, 2026 MZ Maria Z E-commerce ManagerApparel & Fashion, 201 - 500 employeesUsed the software for: More than 2 years. “The platform’s ability to support complex workflows, different channels, and customized use cases makes it a valuable part of our marketing operations.“ June 18, 2026 George S ConsultantMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “One area that required attention was some confusion around a discount pop-up for new users.“ June 22, 2026 EP Emmanouela P Graphic DesignerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “ContactPigeon is organized and flexible enough for someone who needs creative control, and I appreciate that I can adjust email campaigns, pop-ups, and push notifications without the process becoming too complicated.“ June 24, 2026 CM Christos M Head of MarketingRetail, 51 - 200 employeesUsed the software for: More than 2 years. “The only issue we’ve encountered was a delay when activating our Samaritan chat due to custom implementations.“ September 18, 2025 EP Emmanouela P Graphic DesignerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “One of the things I like most is being able to make code-level edits to fine-tune small visual details and keep the design closer to our brand identity.“ June 24, 2026 MG Maria G Marketing AssistantPublishing, 51 - 200 employeesUsed the software for: 1-2 years. “The only drawback is that the UI feels a bit outdated and could use a modern update.“ September 12, 2025 ## Showing most helpful reviews Showing 1-25 of 303 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vassilis P. eCommerce manager Tobacco Used the software for: 2+ years ### "Trustworthy team and a good platform for managing campaigns in one place. " May 21, 2026 5.0 Pros ContactPigeon gives us one place to manage emails, automations, push notifications, and pop-ups, which has made our customer communication easier to organize. The team is supportive and always there when we need assistance. The platform has played a key role in boosting our sales and revenue since March 2023. Generally, we are satisfied with the platform and the features that it provides us with, and we want to explore ContactPigeon’s new feature, Menura AI. Cons We don’t have anything negative to mention, just the occasional lag of the platform, but it’s insignificant. Review Source CB Christos B. Eshop Manager Building Materials Used the software for: 2+ years ### "Flexible for targeted campaigns and strong automation flows " August 7, 2026 5.0 Pros The platform gives us the flexibility to create automations based on different customer actions. We currently use Abandoned Cart, Browse Abandonment, and survey automations, and we are developing a new flow that will send relevant content after a purchase from a specific product category. We have also configured our registration pop-up with a dropdown menu, allowing each user to choose the category they are interested in. Subscribers are then added to the relevant list, which makes it easier to send targeted newsletters to different audience groups. We are now planning additional implementations, including an embedded Recently Viewed pop-up and a Best Sellers automation. Cons Complex flows need more preparation, testing, and coordination before launch, and sometimes setting up is not immediate, particularly when multiple conditions and audience segments are involved. But we always have help when implementing each journey. Review Source FM Fotini M. Digital Marketing Specialist Broadcast Media Used the software for: 6-12 months ### "Plenty of features to use and very user-friendly" July 1, 2020 4.0 Pros Contact Pigeon is really easy-to-use even if you haven't used an email platform before. Integration took some days in order to complete but nothing major. Cons The limited integration options with other platforms for reporting. Review Source MZ Maria Z. E-commerce Manager Apparel & Fashion Used the software for: 2+ years ### "A flexible omnichannel platform for data aggregation, automations, and retail customer engagement " June 18, 2026 5.0 Pros ContactPigeon provides a strong combination of collecting, organizing, and turning data into, automation and multichannel communication capabilities. We use the platform both for data management and for regular campaign activities, including Viber messaging and a large number of automated customer journeys. At this stage, we have approximately 60 automations active in ContactPigeon and rely on QR codes for our offline stores to support offline-to-online engagement. In addition, we are slowly moving forward with a loyalty program built together with ContactPigeon, although it is still not live. The platform’s ability to support complex workflows, different channels, and customized use cases makes it a valuable part of our marketing operations. The highlight is that the team is always supportive and helps us with our very precise business requirements. Cons Unfortunately, the segmentation process can sometimes take longer than expected, and list updates may create delays when we need to act fast. Improvements in this area would make the platform even more efficient. Review Source ED Eleana D. Marketing Director Marketing and Advertising Used the software for: 2+ years ### "Well-suited for agencies managing multiple accounts" September 3, 2026 5.0 Pros ContactPigeon is very responsive and easy to communicate with, even when scheduled calls aren’t possible. They understand the demanding agency workflows and how fast priorities can change across different clients. Collaboration stays flexible through email and phone, which helps keep things moving. We also felt confident enough in the platform to onboard and use it for our own website, which says a lot about our trust in the solution. Cons Because of busy schedules on both sides, alignment through meetings doesn’t always happen as often as planned. But, this is usually managed well through follow-ups. Review Source OL Orjan L. Ecommerce Manager Retail Used the software for: 1-2 years ### "ContactPigeon’s platform has become an important part of our marketing strategy " August 4, 2026 5.0 Pros What I like most about ContactPigeon is that we have a lot of different tools, both for campaign creation, automation, and reporting, under one centralized system. We have a lot of useful automated flows that have increased efficiency and revenue, helping us focus on our expansion plans. Additionally, I think that ContactPigeon’s greatest strength is its support team, and I’ve never worked with a more hands-on and proactive team. Cons I wouldn’t say that we have encountered any major issues so far. At first, it may have taken time to get used to the platform, but the onboarding and the continuous support have helped us a lot. Review Source KR Korina R. Digital marketing manager Food & Beverages Used the software for: 2+ years ### "Useful platform for multi-channel communication in different accounts" September 4, 2026 5.0 Pros The main advantage is the range of communication channels available and the ability to adapt the setup depending on our two separate accounts. It allows us to manage both within the same broader ecosystem, even thought they have different requirements. We can use a more advanced omnichannel model for the first one, while keeping the other setup simpler and focused on lead capture and email communication. Cons We have not encountered any significant problems so far. Some implementations naturally require more preparation when several channels or automations are involved, but overall the platform has covered our needs well. Review Source TH Thanasis H. E-Commerce Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Very flexible platform with a strong dev and support team" September 2, 2026 5.0 Pros What stands out most is the ability to request custom implementations. If we have a specific requirement, we can discuss it directly with the team and they will definitely find a way to do it. This is something we consider a major advantage compared with more rigid platforms and itis the strongest point for us, because we are not limited only to standard features and basic workflows. We also appreciate the direct communication with our account manager. Support is responsive and issues or requests are addressed quickly. Cons The platform interface could be improved and modernized in certain areas to make navigation more intuitive. Also, during major commercial periods, such as Black Friday or Valentine’s Day, we have occasionally experienced slower platform performance due to the increased activity. It has not prevented us from working, but better performance during peak periods would improve the overall experience. Review Source MK Markella K. Social Media Marketing Marketing and Advertising Used the software for: 6-12 months ### "Useful newsletter and contact management platform" August 5, 2026 5.0 Pros ContactPigeon allows us to manage our newsletter activity and contact database from one place. Importing contacts and targeting them through newsletters is straightforward, while the subscription pop-up and welcome automation help us build and engage our audience. The quality of the account support is also a major advantage. We receive clear guidance and can discuss new ideas based on the needs of our business. Cons Due to a complicated setup, we cannot directly attribute bookings to specific newsletters or create campaigns based on booking behavior. However, this doesn't affect our opinion about the platform. Review Source EV Eleni V. Head of eCommerce Sporting Goods Used the software for: Less than 6 months ### "Flexible platform with a wide range of marketing activities in one place." September 3, 2026 5.0 Pros The platform gives us a lot of flexibility in the types of campaigns we can run. We use subscription pop-ups to capture new contacts and informational pop-ups that redirect visitors to create an account. We have also created custom landing pages for registrations, events, and competitions, which is particularly useful when we need a dedicated campaign experience outside the main website. Newsletter campaigns, automated flows and segmentation are another major part of our usage we want to target specific audiences or steps of the funnel. Cons We currently make only limited use of the CDP functionality and managing multiple automations and campaign assets also requires some organization, especially as the number of active journeys grows. Review Source VT Ventsislav T. CRM and Email marketing specialist Marketing and Advertising Used the software for: 2+ years ### "A strong automation platform for ecommerce lifecycle marketing" March 17, 2026 5.0 Pros ContactPigeon has been a very effective platform for managing lifecycle marketing across several ecommerce brands we work with. The system allows us to set up behavioral automations like abandoned cart recovery, browse abandonment flows, and personalized product recommendations that run continuously in the background. Another advantage is the ability to combine multiple engagement channels, including email, push notifications, and onsite pop-ups. This helps brands stay connected with customers both during their browsing session and after they leave the site. We also appreciate the flexibility of tools like landing pages and onsite messaging, which allow marketing teams to launch campaigns quickly without relying on developers. Overall, it helps retailers turn anonymous visitors into subscribers and create structured customer journeys that support retention and repeat purchases. Cons The only minor issue we have noticed relates to reporting when different currencies are involved. Occasionally, euro and leva values can appear together in the revenue reports, which may require a quick manual clarification when reviewing performance. Review Source AF Alex F. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "A reliable engagement platform that steadily supports our marketing" March 4, 2026 5.0 Pros We have been using the ContactPigeon platform for many years now, since 2026. Our main channels and campaigns included email automations, newsletters, push notifications (both automated and one-off), and on-site pop-ups. The automation workflows help us stay in touch with customers, and the platform’s features generate a lot of our revenue. Abandoned cart emails and reactivation campaigns perform especially well for us. Cons The platform can be a little tricky in the beginning, and you need to give it some time if you want to use more advanced features. Review Source CA Charalampos A. Business Strategist Marketing and Advertising Used the software for: 2+ years ### "Good marketing solution with a strong support team for agencies that need consistent results " April 30, 2026 5.0 Pros ContactPigeon has everything we need to manage our clients' marketing campaigns. It’s a great tool showing good engagement levels, especially with open rates. The support team has been great, responsive, and very easy to work with. Cons The platform could feel more modern in terms of usability. For instance, when scheduling campaigns, older dates still appear in the system, which can be confusing. Review Source AR Andy R. CRM Digital Marketing Manager Apparel & Fashion Used the software for: 2+ years ### "A reliable CDP for customer engagement and reporting" December 18, 2025 5.0 Pros ContactPigeon’s CDP has comprehensive analytics and dashboards that allow us to understand our customers’ behaviour in depth. We rely on features such as 2-way QR codes in all our physical stores, on-site pop-ups, and newsletters, all of which help us boost engagement, conversions and loyalty. The platform is great, and the team behind it is consistently supportive, making the overall experience smooth. Cons Sometimes when I want a new segment, the platform has slight delays. Apart from that, I haven’t encountered any major issues. Review Source FS Fanis S. Ecommerce Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great automated flows and reporting for growing online pharmacies" December 15, 2025 5.0 Pros The biggest advantage is how flexible the automation funnels are. We have all the usual flows running and adjust them based on performance. The custom dashboards inside the CDP are especially useful, as they allow us to track key metrics without extra tools. Pop-ups and push notifications are easy to activate and work well alongside email automation. Cons The interface could be more user-friendly in some areas, as it takes time to fully learn how everything is structured and where you can find each feature. Review Source ET Elena T. e-commerce expert Marketing and Advertising Used the software for: 2+ years ### "Strong automation features for cart recovery and reengagement" March 16, 2026 5.0 Pros We mainly use ContactPigeon for lifecycle automations, and it has helped us organize several important flows for our clients. Abandoned cart and browse abandonment automations are active, along with push notifications for both scenarios, which help us reach customers when they show intent but don’t complete the purchase. The onboarding and collaboration with the team have been smooth, and we are also preparing to launch Menura. Cons The segmentation and automation interface could be more user-friendly. It works well once you get familiar with it, but at the beginning, it can take some time to understand how everything works. Review Source VC Victoria C. Digital Marketing Manager Food & Beverages Used the software for: 2+ years ### "Reliable tool for running data-driven campaigns" February 10, 2026 5.0 Pros ContactPigeon has helped us execute and scale our marketing strategy through email campaigns, newsletters, and push notifications. Our personalized, data-driven campaigns connect with our audience, thus boosting engagement and driving measurable results. Since expanding our communication across multiple channels, we’ve seen increased website traffic and stronger interaction with our content. Cons Despite being a powerful tool for any brand looking to grow, previewing push notifications without setting up a test campaign would be efficient. Review Source AK Apostolos K. E-commerce Specialist Consumer Electronics Used the software for: 2+ years ### "A customizable, GDPR-ready platform, with a highly supportive team" September 10, 2025 5.0 Pros Some of the greatest advantages are the easy adaptation to our strict GDPR requirements and the ability to set up custom implementations such as Preference Center. Moreover, the monthly calls and the reliable support have helped us a lot of giving us flexibility. Cons Unfortunately, GDPR restrictions may limit the efficiency of some analytics features and this takes a lot of coordination with the team. Also, the UI could use some modifications. Review Source KZ Konstantina Z. Email Marketing Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "A very pleasant support that makes collaboration easier" September 25, 2025 5.0 Pros ContactPigeon is a great platform that makes managing tasks easier and faster. The team is always supportive, pleasant and available to help us whenever we need assistance. Their strong collaboration makes it easier to complete tasks while also helping us expand our business. Cons The only challenge we’ve faced is that the platform can sometimes run slowly, and certain processes take longer to load. Also the increase of dynamic features would go a long way. Review Source JB Jenny B. Marketing Manager Apparel & Fashion Used the software for: 2+ years ### "A reliable platform with powerful automations" August 25, 2025 5.0 Pros Everything we need is in one place, and the wide range of tools helps us boost engagement and reach more customers. Since we started using ContactPigeon in 2020, we’ve set up approximately 12 automated sequences like reactivation, wishlist, post-purchase and product recommendations. Overall, we’ve been very satisfied with the platform and its features. Cons We don’t have any major issues. The platform works well, and the automations the team recommended have helped us increase engagement and connect with new audiences. Review Source SA Smaro A. Social Media Manager Apparel & Fashion Used the software for: 1-2 years ### "all-in-one marketing automation platform, great for fashion retailers" November 20, 2025 5.0 Pros ContactPigeon is an efficient and reliable marketing automation platform that brings all essential tools together in one place. We’ve benefited from its strong automation features, including abandoned cart, browse abandonment, best sellers, and welcome journeys, all of which have helped us improve engagement, revenue, and customer retention. The platform is easy to use, and our collaboration with their support team has been excellent. Cons Some automations could be even more intuitive to set up, and a few areas of the interface could be simplified further for new users. However, these are minor compared to the overall value and performance the platform delivers. Review Source CM Christos M. Head of Marketing Retail Used the software for: 2+ years ### "Great automations and flexibility to combine different channels for different stages of the customer journey " September 18, 2025 5.0 Pros ContactPigeon’s platform offers many possibilities for automating customer journeys, giving us flexibility to combine features in different ways. We’ve activated abandoned cart, browse abandonment, price drop, and welcome automations, all of which have delivered excellent results. We also plan to activate a birthday automation soon. The platform makes it easy to engage with our customers in ways we didn’t imagine before. Cons The only issue we’ve encountered was a delay when activating our Samaritan chat due to custom implementations. Other than that, we are extremely satisfied with the platform. Review Source AK Akis K. Managing Director Marketing and Advertising Used the software for: 2+ years ### "A wide range of automated capabilities and a very supportive team" June 10, 2025 5.0 Pros We’ve found ContactPigeon to be a reliable platform, especially when it comes to recovering lost sales with automated sequences. The support team is always responsive and easy to work with, which makes a big difference in our day-to-day use. Tools like pop-ups and campaign builders have helped us boost engagement, and the team has shown flexibility when we’ve needed help. Cons On the downside, it would be useful if customer profiles displayed campaign activity in chronological order, and the whiteboard interface for automation building is challenging, especially for more complex flows. Still, any time we’ve encountered these issues, the support team has helped us work through them quickly, so they’ve never been blockers. Switched from [Sendy](https://www.capterra.com/p/234663/Sendy/) Lack of automated features capabilities. Review Source KZ KLE Z. Director Publishing Used the software for: 1-2 years ### "Many possibilities for increased customer engagement and audience outreach" June 24, 2025 5.0 Pros ContactPigeon’s platform has a lot of useful features that simplify our day-to-day work and help us stay connected with our customers. We use as many automations as possible (browse/cart abandonment/wishlist, etc.), along with tools like coupons for better engagement. Recently we started placing QR codes on our books, and we create landing pages all the time. Everything we’ve tried so far has worked really well for us. Cons The only problem we‘ve faced is some delays in our custom requests. That said, we’re happy with both the team and the platform overall. Review Source KA KALLIRROI A. Digital Marketing Associate Non-Profit Organization Management Used the software for: 6-12 months ### "Helpful platform for segments and event communications" November 18, 2025 5.0 Pros We like ContactPigeon because it provides easy audience segmentation, list management and the automations that we have enabled may be basic and simple but work perfectly. Moreover, we use additional useful tools for events, like push notifications and landing pages with QR codes. The customer support is excellent and in general it is a great solution for teams that handle both marketing and community outreach. Cons As an NGO we don’t use every feature, so maybe they could introduce a lighter version of the platform. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.