Who Uses This Software?

Intended Users: Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers. Supported Countries: Worldwide


Average Ratings

15 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
    See pricing details
  • Pricing Details
    $19 for 3 users. $59 for 5 users. $129 for 10 users.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Zoho SalesIQ
  • www.zoho.eu/salesiq
  • India

About Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.


Zoho SalesIQ Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Zoho SalesIQ Reviews Recently Reviewed!

Chat made the way it must be!!

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: You can integrate this tool into your website to always help your customers real-time whenever they need you.

Cons: Sometimes the code that is shown for the integrations does not work as expected and you must contact provider's technical support so they can fix it an provide a new one for you.

Great chat tool for your customers

Dec 01, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: This tool is one of the best out there to attend your customers. Easy to integrate to other websites by just entering the code provided in your account.

Cons: No so many options to customize it and code might give you trouble on the integrated websites. Live chat support will help you any time you need.

Live Chat

Oct 18, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: I like that this is a cheap solution for live chat. It is easy to setup in wordpress and get it going.

Cons: I never use half of the features. Most times I do not see an alert pop up when someone is trying to communicate with us...I get an email to my junk mail a half hour later saying that I missed a chat.

Zoho sales iq makes it easily to track visitors

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how this software integrates with the rest of the zoho suite. It is also free for the basic functions in which we use it. It was easy to setup and looks great.

Cons: I wish that you can filter the visitors by when the last made a visit to the website. Besides that everything rocks!

Easy to use tool that provides useful information

Jul 19, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The tool is easy to customize with different timer parameters and settings to best track the visitors on your site. Lead scoring is easy to setup and track.

Cons: The ZOHO products are harder to connect than is necessary. When setting everything up, you'll want a good road map from the beginning because it can become very tedious to make changes to your system once everything is in motion.

Overall: Website and visitor behavior tracking, chat feature, and automated alerts.

sales iq is the hidden gem of zoho

Jul 12, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Integration with zoho crm, zoho campaigns and zoho desk is awesome. For example, you can see if someone visiting your website is a customer or not. When you chat with the person, you can transfer them to support or sale as needed. The chat transcript is saved to the contact in zoho crm.

Cons: UI is not as good as LiveChat. The UI isn't bad but LiveChat has the most simple UI out there. Also the chat dialogue box that the customer uses is "cooler" looking in LiveChat - it's more fun looking. Lastly, after the chat is over, a copy of the chat is emailed to the customer but it says "powered by zoho sales iq" at the bottom which ruins the effect here.

Overall: the integration with zoho crm and zoho campaigns is bar none. The cost of zoho sales iq is about the same as the others (a little on the high side) so it's an obvious choice.

Customers love our quick response

Apr 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Salesiq is a great tool. By integration with Zoho CRM, we can quickly follow the actions of our customers and answer questions. We can see how much time the customer needs to go through the ordering process and where necessary we can customize the site. Tracking the number of visitors and the results of their visit is easy to follow. In short, a great tool for our sales department.

Cons: So far no complaints. Salesiq does what we need.

Recommendations to other buyers: There is a free trial. Try it, you will be surprised.

Ok chat platform

Jan 05, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It offers a nice way to communicate with customers that are on our website

Cons: It was difficult to setup. Also - I would say that the way it physically looks on our website, it does not appear trustworthy. We have gotten feedback that it looks like you would be communicating with someone overseas - rather than here in our office in the US.

Overall: I have been using this software for less than 6 months. It is fairly basic and does what you would expect it to do for a low price. There are really no frills for the basic version that we use.

Recommendations to other buyers: There are really no "frills" with the software - it is pretty basic with the plan that we are in.

Once again they nailed it!

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I like salesiq because it allows me to Identify hot, warm, and cold prospects that visit my website and allows me to concentrate on them accordingly. Great live chat!

Great Value - Quality chat softwate

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, and visitor website analytics, free plan ti try out

Cons: a bit confusing to set up some features

Overall: Very good software, so far I have had an excellent experience, it is very simple to use and the analytics of the visits are excellent help to generate leads.

Recommendations to other buyers: it has a free plan so you can try it out with almost every feature available, and the ones that are available are good enough to see how it works.

Aug 24, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Mar 07, 2017
5/5
Overall

Jun 23, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support
5 / 5
Value for Money

Jan 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Oct 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money