SmartNumber

SmartNumber

5 / 5 4 reviews

Who Uses This Software?

We help Small to Medium sized business setup call and text tracking within minutes to engage with their customers and gain valuable insights.


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.99/month
  • Pricing Details
    30-Day Free Trial, No Credit Card.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Business Hours

Vendor Details

  • SmartNumber
  • smartnumber.io/
  • Founded 1995
  • Canada

About SmartNumber

Within minutes setup tracking of your calls/texts to determine which campaign or channel they're coming from. Route calls and texts to any device so the right person can always respond easily.


SmartNumber Features

  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM
  • IVR / Voice Recognition
  • Keyword Tracking

SmartNumber Reviews Recently Reviewed!

F1ebdbe1ae6f96f6d62f6b8400073c03

Exactly what I need for MY TEAM AND I to connect with my clients.

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's decentralized. I was going to purchase a sim card from a local telecom company, get a device, keep that in the office, share it amongst several employees. Silly.
--Smartnumber allows anyone on the team to respond through a desktop, mobile device, @ work or away. Love it and much more cost effective.

Overall: The ability to create more lines of preferred communication with clients.I use it in collaboration with "Stack" so everyone on my team can respond to client texts. I'm not that familiar with Stack but I'm figuring it out pretty quickly.

Working with Jason Kemp was a pleasure. He was very informative and took me through step by step.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Seeing the trend of when calls are coming through and from where . I loved how the number could be attached to any social media outlets. It allowed me to sum all the sites together.

Cons: I would of loved a custom phone number for ease of use. I find that people still appreciate a easy number to dial and one that is memorable.

Overall: I benefited from knowing who my clientele are, where they are calling from and using all of that data to help transform our menu, hours of operation and specials.

Cheap and easy to get up and running

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We're texting customers through slack and accepting calls routed to the right devices. It makes sure that however a customer wants to talk to us via call or text, they're routed to the right person at the right time to give them a great experience

Cons: I wish there was an integration into hubspot, which I was told is in the works. Aside from that it's very easy to use, and cost effective so I can't really think of anything else I'd add. Perhaps if someone walked me through the getting started process that would have been nice.

Overall: we can now easily text our customers from slack which has changed how we engage with our customers. It's also nice have call tracking and knowing where each call came from and sending it to the right person to answer.

Easy to use, the Smart Number team made it easy to set up.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great way to find out where your calls are coming from. The sms service through smart number made it possible for my retail store to monitor text messages all in one place.

Cons: I find that paying for each phone number can get expensive when you have multiple sources that you want to track.