Who Uses This Software?

Businesses of any size in the USA and Canada


Average Ratings

4 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Pricing Details
    Limited: $29/mo Standard: $49/mo Pro: $189/mo Plus additional usage fees
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
  • Support
    Business Hours

Vendor Details

  • Textline
  • textline.com
  • Founded 2016
  • United States

About Textline

Customer communication tool that converts text messages from customer phones to live chats with company support staff.


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Textline Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Textline Reviews Recently Reviewed!


Textline Review

Dec 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Being able to send otu group messages, reminders and/or events to a large amount of people at one time.

Cons: I did not find anything that I did not like about this product as of yet.

Amazing for my customers

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy of use and love the interface. Syncs with Shopify if you have the higher plan. My customers feel connected with us and we can get quicker responses versus emails from our customers

Cons: The bottom plan doesn't let you sync with Shopify

Overall: Love textline and I've recommended to so many !

Capterra loader

Good Internal Messaging Software

Dec 11, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Value for Money

Pros: We use this as a primary form of communication with our assets. The search function is smart and is very useful when looking through multiple converstaions.

Easy to Use

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use and allows fast and easy contact with customers. Connects with shopify

Cons: That the lowest program doesn't have the shopify sync