# Textline Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Textline Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/168213/Textline --- # Textline Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Textline ## What is Textline? Textline is a business texting software that centralizes team communication across departments. It features a universal inbox for managing SMS, webchat, and social media messages in one place. Textline supports real-time, personalized conversations with two-way texting and group messaging for coordinated team responses. It offers automated workflows and text templates to save time and ensure consistent communication. Performance tracking tools provide insights into team efficiency and trends. The platform is SOC 2 certified and HIPAA compliant, ensuring customer data protection. Textline integrates with popular business apps and supports multiple phone numbers for different departments. Customizable automation allows businesses to create tailored workflows, auto-assign messages, and set up triggered responses based on specific criteria. ## What is Textline used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 168 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Textline?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://textline.com&name=Textline) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Textline 4.9 (168) VS. [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting Price Contact vendor Starting Price $25 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (168) Ease Of Use 4.5 (271) Value For Money 4.6 (157) Value For Money 4.2 (251) Customer Service 5.0 (163) Customer Service 4.3 (238) ## Textline alternatives [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.7 (24,132)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/168213/Textline/alternatives/) ## FAQs about Textline Overview ### What problems does Textline solve? Textline solves slow customer response times, missed after-hours messages, scattered team handoffs, and manual repetitive texting by centralizing SMS in a shared inbox with assignments, templates, mass texts, and CRM/help desk integrations. Customer support, sales, recruiting, healthcare, and operations teams benefit most when customers ignore calls and emails. Answer based on 145 reviews Overview ### Which roles and teams benefit most from Textline? Textline is most used by business owners, executives, operations leaders, and customer-facing teams that need fast, organized communication. Owners and C-suite leaders use it to oversee responsiveness and client engagement, while operations, sales, and customer service teams rely on it to manage conversations, coordinate follow-ups, and streamline day-to-day messaging workflows. Answer based on 168 reviews Overview ### What company size and industries is Textline built for? Textline serves small businesses most of all, with 84% of reviewers from that segment, especially in Health, Wellness and Fitness and Real Estate at 8% each. It also fits customer support, sales, marketing, logistics, healthcare, property management, construction, and hospitality teams, with 13% midsize and 4% enterprise users. Answer based on 168 reviews Features and Usability ### What are the key features of Textline? Textline includes core SMS features like 2-way messaging, announcements for mass texting, scheduled messaging, and automated responses with shortcuts or templates. Differentiating features include CRM and Zendesk/Pipedrive integrations, API access, contact management with tags, and shared inbox tools such as message assignment, transfers, and resolution tracking. Answer based on 130 reviews Integrations ### Which third-party tools and platforms does Textline integrate with? Textline integrates with Less Annoying CRM and supports over 20 integrations across customer support, commerce, and communications. Official integrations include Freshdesk, Help Scout, Shopify, Slack, Pipedrive, Twilio, and Zapier, giving teams options for CRM, help desk, messaging, and workflow automation. Answer based on 23 reviews Getting Started and Support ### What training and onboarding options does Textline offer? Textline provides webinars, documentation, and videos to help teams get started. Webinars support live instruction and walkthroughs, documentation offers written reference material for setup and feature guidance, and videos provide visual explanations that users can review at their own pace. Answer based on 4 reviews Getting Started and Support ### What customer support options does Textline offer, and how do users rate the experience? Textline offers email/help desk, a knowledge base, and chat support. Users generally describe support as fast, friendly, and effective, especially during setup, integrations, and troubleshooting. Some reviewers wanted easier support for complex issues and noted limits around timing or availability, but most report quick resolutions and helpful guidance. Answer based on 135 reviews Client support ### How well does Textline support client communication? Textline improves client communication with fast, convenient business texting, shared inbox tools, and CRM or help desk integrations. Customer service, recruiting, and small business teams often like the quick replies, templates, scheduling, and mobile access, though some users mention message delays, tracking issues, or limits in conversation organization. Answer based on 25 reviews ## Who uses Textline? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 121 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 121 reviews Marketing 22% Marketing 22% Administrative 22% Customer Services & Support 22% Health & Medical 11% Others 22% Top industries Based on 121 reviews Health, Wellness and Fitness 35% Insurance 18% Real Estate 17% Hospitality 15% Other 15% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Support Ticket Management 5.0 (17) 23.53% of 17 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Mass Texting 4.6 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Workflow Management 4.5 (13) 7.69% of 13 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Reporting/Analytics 4.3 (12) 16.67% of 12 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Alerts/Escalation 4.8 (11) 9.09% of 11 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Multi-Channel Communication 4.9 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Textline 36 features Send and receive text messages to communicate with clients or prospects in real-time System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Automatic reply functionality for incoming messages Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Caters to sales teams Compliant with HIPAA, which sets standards for sensitive patient data protection Track interaction history by documenting conversations for contacts Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Ability to chat online in real time Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Communicate using messages within the system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allows medical providers to engage patients in a variety of ways to ensure their health. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitor wait time and abandonment for incoming requests that have not been routed Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Plan availability and assign specific time slots for tasks and resources Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track and interpret metrics on the usage of company resources Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (168) 4.7 Based on 168 reviews ## Pricing Value for money 4.6 (157) ### Starting price Free trial available [View all Pricing Plans](https://www.capterra.com/p/168213/Textline/pricing/) Value for money 4.6 (157) 4.6 Based on 157 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Chrome](https://www.capterra.com/p/228985/Chrome/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (163) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (163) 5.0 Based on 163 reviews ## User reviews Overall rating 4.9 Based on 168 reviews Filter by rating 5(149) 4(19) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MN Monika N. Revenue Sales Marketing Manager Hospitality ### "Good Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 10, 2025 Pros This product has a very user-friendly interface and can also integrate with other platforms. The pricing is flexible. Cons I notice that sometimes there is a delay in sending texts. The tracking system isn’t very reliable either. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KG Kelly G. Keep texting Health, Wellness and Fitness ### "Project Text" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 9, 2025 So far so good and still learning as much as I can to make sure I am well versed in this project and will continue to learn Pros ability to get your point across quickly and easily to make your point and make sure your point is heard Cons as always is the learning process and as much as you make it easy it still a learning process and needs to be learned Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Anthony R. President Insurance ### "Great texting service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2024 Pros Ease of use. Easy to train up agents on its use Cons The native features with Pipedrive could be a bit more Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Shae W. Program Director Non-Profit Organization Management ### "Great Product! Easy to Use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2024 Pros It is very user-friendly, and the support team is responsive and very helpful! It does more than we expected it to and has added ease to our programming and client follow-up. Cons N/A- We like using text line; the automations and shortcuts are helpful, and we don't have any cons. Switched from [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Talkdesk is clunky and all of their upgrades are not helpful Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ED Ellen D. Licensed Clinical Social Worker Mental Health Care ### "Generally positive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 29, 2024 Has been positive, Skylar from customer support has been very patient with me, a technology challenged person! Pros It’s quick and easy to use. And it is HIPPA compliant. Cons That customer support is only available from Monday through Friday. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LY Lisa y. leader Consumer Electronics ### "Awesome experience!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 18, 2023 I've been testing this app since the 17th of Aug, \[sensitive content hidden\] is my customer service support! She has helped me a lot during the free trial period, like how to send mass messages. how do add departments? how to integrate the text line number into Zendesk. Really thanks!I made the payment in Sep, \[sensitive content hidden\] started to help me integrate Textline into Zendesk,we have several brands in our company, so we need the different numbers on Textline to be associated with different brands in the Zendesk ticket, \[sensitive content hidden\] helped me to submit my request to the support team and help me to have it done!For now, we are officially using this app now, really have a great experience!!! Pros 1\. announcement tools2. department tools3. the access to integrate the text line to Zendesk4. the customer service (awesome \[sensitive content hidden\]!) Cons 1\. If a contact is already saved in the Address book it will appear with the same contact information throughout all departments. we need it to be separate2. The Textline address book (Email) is not synced to the contact information of the Zendesk ticket 3. if you have the phone customer service would be really awesome and convenient for overseas users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Amy B. Office Manager Medical Practice ### "Makes mass texting easy! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2023 Overall, having a good experience. Phone support would be helpful but text support seems to be responsive and sufficient. Pros I like how easy it is to prepare and send a text to all of my patients. Cons I don’t love the way I was initially set up as the rules weren’t made clear to me and it took several weeks to fix the issues I needed to fix to get a text out. I also don’t love that I am not alerted via email or text when someone unsubscribes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Charlie C. Wellness Team Lead Health, Wellness and Fitness ### "Excellent customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2023 Pros Dealing with the customer support team was very easy and efficient. \[sensitive content hidden\] guided me to make some changes to increase the ease of operations within our company and saved me time trying to figure it out. Cons Not being able to see if a customer had read my messages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Lynn C. Owner & Founder Health, Wellness and Fitness ### "A Great Platform to Put SMS to Work for Our Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2023 Pros Although it feels like it's geared to product support, it is easy to adapt to the marketing role we use Textline for. The tags make it easy us to target different groups. Also, Tech Support is always responsive and helpful! Cons Once you start composing an announcement, you have to finish it. It would be nice to write it and save it for later. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Jill F. Office manager Music ### "Pricey but Easy to Keep Connected 24/7" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 9, 2023 We've felt fortunate to find a great, simple to use service that integrates into our current CRM database flawlessly. It's quick and generates much more movement in our customer sign-ups. Text is the communication most used by clients now and it's critical to have something easy to use with key features like scheduling and group texts. Looking forward to a reduction on add-on fees in the future to keep it a viable option for our company. Pros Textline is easy to start, easy to use and great to integrate into CRMs you already have. It's quick and simple to send text messages and making group announcements is fairly straightforward as well. If you don't operate on the same timezone as clients, scheduling messages keeps work flowing all the time and responses stay open until you're ready to close them. It's easy to share between users and our clients and colleagues have appreciated the uptick in efficiency. Cons The updates made are not always user-friendly especially on mobile versions. Limits on what you can input in messages and setting up contact lists for announcements requires some work arounds. The biggest con is the price you pay for users and then text charges above and beyond the basics. Reasons for choosing Textline More features available with Textline Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168213/Textline/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Project Broadcast vs Textline](https://www.capterra.com/compare/168213-10015149/Textline-vs-Project-Broadcast)[SlickText vs Textline](https://www.capterra.com/compare/155430-168213/SlickText-com-vs-Textline) [Agile CRM vs Textline](https://www.capterra.com/compare/135148-168213/Agile-CRM-vs-Textline)