--- title: "Textline Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Textline Software - reviews, pricing plans, popular comparisons to other Customer Service products and more." source_url: "https://www.capterra.com/p/168213/Textline/" page_type: "product" language: "en" --- # Textline Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Textline ## What is Textline? Textline is a business texting software that centralizes team communication across departments. It features a universal inbox for managing SMS, webchat, and social media messages in one place. Textline supports real-time, personalized conversations with two-way texting and group messaging for coordinated team responses. It offers automated workflows and text templates to save time and ensure consistent communication. Performance tracking tools provide insights into team efficiency and trends. The platform is SOC 2 certified and HIPAA compliant, ensuring customer data protection. Textline integrates with popular business apps and supports multiple phone numbers for different departments. Customizable automation allows businesses to create tailored workflows, auto-assign messages, and set up triggered responses based on specific criteria. ## What is Textline used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 169 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 1% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Textline?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://textline.com&name=Textline) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Textline 4.9 (169) VS. [4.9 (649)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting Price Contact vendor Starting Price $21 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (169) Ease Of Use 4.5 (649) Value For Money 4.6 (158) Value For Money 4.7 (616) Customer Service 4.9 (164) Customer Service 4.8 (588) ## Textline alternatives [4.8 (694)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.2 (1,001)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (910)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (507)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/168213/Textline/alternatives/) ## FAQs about Textline Overview ### What problems does Textline solve? Textline solves slow customer outreach, missed responses, and fragmented team texting by centralizing SMS conversations, assignments, templates, mass announcements, and after-hours coverage in one simple workspace. Customer support, sales, recruiting, healthcare, and operations teams use it to reduce phone and email friction, speed issue resolution, and improve lead follow-up. Answer based on 145 reviews Overview ### Which roles and teams benefit most from Textline? Textline is most used by business owners, executives, operations managers, and customer-facing teams that need fast, organized communication. Sales and business development teams use it to follow up with leads, while office managers and service leaders streamline customer support, appointment coordination, and internal response workflows. Answer based on 168 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Textline built for? Textline serves small businesses first, with 84% of reviewers from that segment, and it is most common in Health, Wellness and Fitness and Real Estate at 8% each. It also fits customer support, sales, marketing, logistics, healthcare, property management, construction, and hospitality teams, with 13% midsize and 4% enterprise users. Answer based on 168 reviews Features and Usability ### What are the key features of Textline? Textline includes core business texting features like 2-way messaging, mass texting through Announcements, scheduled messaging, automated responses, and contact management with tags and notes. Differentiators include Zendesk and CRM integrations, API-based automation, shared inbox assignment and transfers, plus mobile and desktop access for customer support and sales teams. Answer based on 130 reviews Integrations ### Which third-party tools and platforms does Textline integrate with? Textline integrates with Less Annoying CRM and supports over 20 integrations across customer support, CRM, e-commerce, and communications. Official catalog connections include Slack, Shopify, Pipedrive, Freshdesk, Help Scout, Gorgias, and Zapier, giving teams options for messaging workflows, support operations, and CRM-linked conversations. Answer based on 23 reviews Getting Started and Support ### What training and onboarding options does Textline offer? Textline provides webinars, documentation, and videos to help teams get started. Webinars support guided, live instruction, videos offer visual walkthroughs for self-paced learning, and documentation gives written reference material for setup and ongoing use. Answer based on 4 reviews Getting Started and Support ### What customer support options does Textline offer, and how do users rate the experience? Textline offers email/help desk, a knowledge base, and chat. Users generally describe support as fast, friendly, and effective, especially for setup, integrations, and API questions. Some reviewers wanted easier issue explanation through text or email and noted limits around support hours, but overall experiences are strongly positive. Answer based on 135 reviews Client support ### How well does Textline support client communication? Textline makes client communication fast and easy through two-way texting, mass messages, templates, and scheduled outreach. Customer service, recruiting, and small business teams often like the CRM and help desk integrations, though some users mention message delays, tracking issues, or limits when organizing longer client conversations. Answer based on 25 reviews ## Who uses Textline? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 5,294 Customer Service reviews Capterra reviewers highlight these as the top features buyers look for in Customer Service software: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Textline supports **Support Ticket Management** and **Multi-Channel Communication**, giving teams a way to organize service requests and manage conversations across different customer touchpoints. However, it does not offer **Call Center Management**. Instead, it provides **Live Chat** (**44%**), a feature reviewers also rate highly. This can help businesses respond to customers in real time while keeping support interactions efficient and accessible, allowing teams to handle issues faster and maintain consistent service across channels. Support Ticket Management 5.0 (17) 23.53% of 17 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Multi-Channel Communication 4.9 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Live Chat 4.9 (10) 20.00% of 10 reviewers that rated this feature as important or highly important Ability to chat online in real time Mass Texting 4.6 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Workflow Management 4.5 (14) 14.29% of 14 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Reporting/Analytics 4.3 (12) 16.67% of 12 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Textline 37 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Responses: Automatic reply functionality for incoming messages - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - For Sales Teams/Organizations: Caters to sales teams - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Interaction Tracking: Track interaction history by documenting conversations for contacts - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Messaging: Communicate using messages within the system - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Scheduling: Plan availability and assign specific time slots for tasks and resources - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (169) 4.7 Based on 169 reviews ## Pricing Value for money 4.6 (158) Free Trial [View pricing plan details](https://www.capterra.com/p/168213/Textline/pricing/) Essentials Custom Quote Available. It includes: - Announcements - Automations - Scheduled Messages - Webchat - NPS And CSAT Surveys - Domain Claiming - Admin And Agent Roles - Custom Contact Fields - Teams - Multi-Factor Authentication (MFA) - Consent Webforms - HIPAA-Compatible - Sensitive Data Redaction - Conversation History (3 Years) - Basic Support - Standard Integrations - API And Webhooks - Chrome Extension Pro Custom Quote Available. It includes: - Routes - Timer Automations - Custom Surveys - Smart SMS - Unlimited Conversation History - Unified Inbox - Dispositions - Custom Agent Roles - Salesforce Integration - Priority Support With Dedicated Customer Success Manager Enterprise Custom Quote Available. It includes: - Flexible Implementation - Advanced Security Features - Personalized Account Plans - All Features From Pro Plan Value for money 4.6 (158) 4.6 Based on 158 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Google Chrome](https://www.capterra.com/p/228985/Chrome/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (164) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (164) 4.9 Based on 164 reviews ## User reviews Overall rating 4.9 Based on 169 reviews Filter by rating 5(149) 4(19) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent CC Christine C. Owner Retail ### "PRICE HIKE" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 August 5, 2026 I am going to have to say it was a five star, product for the price. NOW IT IS A ONE STAR with the new pricing structure and price hike for the same services. Pros Easy to set up and use for a small business to talk with customers over products and services, send out sales, maps, and pix of products. Cons Price hike for small business and pricing structure changed and is way too expensive for the same product now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN Monika N. Revenue Sales Marketing Manager Hospitality ### "Good Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 10, 2025 Pros This product has a very user-friendly interface and can also integrate with other platforms. The pricing is flexible. Cons I notice that sometimes there is a delay in sending texts. The tracking system isn’t very reliable either. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KG Kelly G. Keep texting Health, Wellness and Fitness ### "Project Text" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 9, 2025 So far so good and still learning as much as I can to make sure I am well versed in this project and will continue to learn Pros ability to get your point across quickly and easily to make your point and make sure your point is heard Cons as always is the learning process and as much as you make it easy it still a learning process and needs to be learned Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Anthony R. President Insurance ### "Great texting service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2024 Pros Ease of use. Easy to train up agents on its use Cons The native features with Pipedrive could be a bit more Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Shae W. Program Director Non-Profit Organization Management ### "Great Product! Easy to Use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2024 Pros It is very user-friendly, and the support team is responsive and very helpful! It does more than we expected it to and has added ease to our programming and client follow-up. Cons N/A- We like using text line; the automations and shortcuts are helpful, and we don't have any cons. Switched from [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Talkdesk is clunky and all of their upgrades are not helpful Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ED Ellen D. Licensed Clinical Social Worker Mental Health Care ### "Generally positive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 29, 2024 Has been positive, Skylar from customer support has been very patient with me, a technology challenged person! Pros It’s quick and easy to use. And it is HIPPA compliant. Cons That customer support is only available from Monday through Friday. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LY Lisa Y. leader Consumer Electronics ### "Awesome experience!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 18, 2023 I've been testing this app since the 17th of Aug, \[sensitive content hidden\] is my customer service support! She has helped me a lot during the free trial period, like how to send mass messages. how do add departments? how to integrate the text line number into Zendesk. Really thanks!I made the payment in Sep, \[sensitive content hidden\] started to help me integrate Textline into Zendesk,we have several brands in our company, so we need the different numbers on Textline to be associated with different brands in the Zendesk ticket, \[sensitive content hidden\] helped me to submit my request to the support team and help me to have it done!For now, we are officially using this app now, really have a great experience!!! Pros 1\. announcement tools2. department tools3. the access to integrate the text line to Zendesk4. the customer service (awesome \[sensitive content hidden\]!) Cons 1\. If a contact is already saved in the Address book it will appear with the same contact information throughout all departments. we need it to be separate2. The Textline address book (Email) is not synced to the contact information of the Zendesk ticket 3. if you have the phone customer service would be really awesome and convenient for overseas users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Amy B. Office Manager Medical Practice ### "Makes mass texting easy! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2023 Overall, having a good experience. Phone support would be helpful but text support seems to be responsive and sufficient. Pros I like how easy it is to prepare and send a text to all of my patients. Cons I don’t love the way I was initially set up as the rules weren’t made clear to me and it took several weeks to fix the issues I needed to fix to get a text out. I also don’t love that I am not alerted via email or text when someone unsubscribes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Charlie C. Wellness Team Lead Health, Wellness and Fitness ### "Excellent customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2023 Pros Dealing with the customer support team was very easy and efficient. \[sensitive content hidden\] guided me to make some changes to increase the ease of operations within our company and saved me time trying to figure it out. Cons Not being able to see if a customer had read my messages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Lynn C. Owner & Founder Health, Wellness and Fitness ### "A Great Platform to Put SMS to Work for Our Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2023 Pros Although it feels like it's geared to product support, it is easy to adapt to the marketing role we use Textline for. The tags make it easy us to target different groups. Also, Tech Support is always responsive and helpful! Cons Once you start composing an announcement, you have to finish it. It would be nice to write it and save it for later. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168213/Textline/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Project Broadcast vs Textline](https://www.capterra.com/compare/168213-10015149/Textline-vs-Project-Broadcast)[Clearstream vs Textline](https://www.capterra.com/compare/158103-168213/Clearstream-vs-Textline)[SlickText vs Textline](https://www.capterra.com/compare/155430-168213/SlickText-com-vs-Textline) [Agile CRM vs Textline](https://www.capterra.com/compare/135148-168213/Agile-CRM-vs-Textline)[Bitrix24 vs Textline](https://www.capterra.com/compare/113540-168213/Bitrix24-vs-Textline)