Textline

Textline


4.5 / 5
4 reviews

Who Uses This Software?

Businesses of any size in the USA and Canada


Average Ratings

4 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Pricing Details
    Limited: $29/mo Standard: $49/mo Pro: $189/mo Plus messaging costs
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Business Hours

Vendor Details

  • Textline
  • textline.com
  • Founded 2016
  • United States

About Textline

Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code.


Textline Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

Textline Reviews Recently Reviewed!


Textline 10/10

May 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, all clients in one organized place, multiple phone numbers available, everyone can see the conversation, alleviates miscommunication

Cons: constantly change the interface so it can be confusing to adapt to momentarily, but other than that its great.

Textline Review

Dec 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Being able to send otu group messages, reminders and/or events to a large amount of people at one time.

Cons: I did not find anything that I did not like about this product as of yet.

Amazing for my customers

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy of use and love the interface. Syncs with Shopify if you have the higher plan. My customers feel connected with us and we can get quicker responses versus emails from our customers

Cons: The bottom plan doesn't let you sync with Shopify

Overall: Love textline and I've recommended to so many !

Capterra loader

Good Internal Messaging Software

Dec 11, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Value for Money

Pros: We use this as a primary form of communication with our assets. The search function is smart and is very useful when looking through multiple converstaions.