--- title: "Textline Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Textline the right Customer Service solution for you? Explore 169 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/168213/Textline/reviews/" page_type: "reviews" language: "en" --- Textline 4.9 (169) [View alternatives](https://www.capterra.com/p/168213/Textline/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Textline Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews KG Kelly G Keep textingHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “So far so good and still learning as much as I can to make sure I am well versed in this project and will continue to learn“ June 9, 2025 MN Monika N Revenue Sales Marketing ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “I notice that sometimes there is a delay in sending texts.“ June 10, 2025 JF Jill F Office managerMusic, 11 - 50 employeesUsed the software for: 1-2 years. “Text is the communication most used by clients now and it's critical to have something easy to use with key features like scheduling and group texts.“ February 9, 2023 Hector M Operations ManagerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “There is no way to hide old messages from your view.“ October 5, 2022 Hector M Operations ManagerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Our business had free trials on many competing texting softwares on the market, but we ultimately fell in love with Textline after using it just once.“ October 5, 2022 JF Jill F Office managerMusic, 11 - 50 employeesUsed the software for: 1-2 years. “The updates made are not always user-friendly especially on mobile versions.“ February 9, 2023 ED Ellen D Licensed Clinical Social WorkerMental Health Care, Self-employedUsed the software for: More than 2 years. “Has been positive, Skylar from customer support has been very patient with me, a technology challenged person!“ January 29, 2024 SA Susan A VP SalesConsumer Goods, 51 - 200 employeesUsed the software for: Less than 6 months. “There were some times that external interference from phone carriers impacted the performance.“ October 21, 2021 ## Showing most helpful reviews Showing 1-25 of 169 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jorge Enrique R. Operations Director Logistics and Supply Chain Used the software for: 2+ years ### "Textline simplified the whole SMS channel for us" December 11, 2020 5.0 Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business. Pros Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform. Cons Still working to automate some functions through the API. Review Source Response from Textline December 19, 2020 Hi Jorge, Thank you for taking the time to write this review! It makes me so happy to hear you are finding value in our key features and support service! Most importantly love to hear we have helped simplified operations for your team and its helping with the day-to-day. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team PN Paul N. Technical Consultant Automotive Used the software for: Less than 6 months ### "Automation and better Collaboration for Automotive service providers" August 1, 2020 5.0 We were solving collaboration between agents and end users, moved away for communications issues that we had. Pros The instant Customer Service - their assistance w/ implementation and deployment was outstanding. The admin fee for adding agents was a little pricey compared to others but for the overall service it is worth it. Cons I didnt like how you have to pay for additional departments, that made it a little more costly than other services however, we were starting to make collaboration more useful and more efficient for our customers so if the pandemic didnt hit, it would have paid for itself. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/)[Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Textline Ability to instantly create/remove departments and their respective agents on the fly, also I should point out that we ended up integrating TextLine into Slack and Zapier, so we didnt end up getting rid of existing platforms. Review Source Response from Textline August 10, 2020 Hi Paul, Thank you for taking the time to write this review! It makes me so happy to hear that our customer service and ease of implementation makes Textline worthy of your business, especially during tough times. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team MF Max F. director Entertainment Used the software for: 1-2 years ### "The best SMS app for Pipedrive users" July 6, 2020 5.0 Great customer service and a useful product. Pros Great UI and features for teams needing to SMS their customers. Cons The pricing per SMS is higher than many other available products (particularly in Aus). Review Source Response from Textline July 17, 2020 Hi Max, Thank you for taking the time to write this review! I am glad to hear that you enjoy our UI and Textline works for teams. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team DA Dave A. Business Manager Medical Practice Used the software for: I used a free trial ### "Just what we needed!" October 2, 2020 5.0 Excellent experience thus far. VERY easy to use and show others how to use. GREAT support, fast and friendly. Good function features for the price point. Just what we needed. Pros Ease of use, price, flexibility, support, ability to download all conversations. Cons So far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message. Reason for choosing Textline AT&T too basic, TextMagic was too basic as well. Review Source Response from Textline October 13, 2020 Hi Dave, Thank you for taking the time to write this review! It is great to hear you find Textline easy to use, has a great price, and great support! I am also glad we were able to provide you the solution to download conversations. We value your support and we're always open to hearing your feedback. Let us know if any other items come up. Happy Texting! Nancy from the Textline Team CP Corrie P. VP Operations Retail Used the software for: 6-12 months ### "Efficient and effective!" October 12, 2021 5.0 Pros Amazing product! Super easy to use and lots of great features Cons I wish I could copy and paste images / screenshots into new messages rather than saving them as attachments but other than that no complaints! Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip was too basic - needed more features and Shopify integration Review Source Response from Textline October 20, 2021 Hi Corrie, Thank you for taking the time to write this review! Love to hear you are benefitting from our ability to integrate with Shopify! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team ED Eric D. Manager Real Estate Used the software for: Less than 6 months ### "Get closer to your customers" January 23, 2020 5.0 Excellent product, but even better support. Very responsive to any questions and were there to answer any integration issues we were encountering. Highly recommend Textline. Pros We are able to integrate our existing workflows with Textline and get closer to our customers. We have custom software on the front end with our website which we have had integrated with PipeDrive for several years now. With the use of Textline's API we can integrate with PipeDrive and reach out fast to our customers. Cons Nothing at this point, it really solved a big problem we had which was integrating texting with customer outreach and tracking. So no complaints. Alternatives considered [TrueDialog](https://www.capterra.com/p/144641/TrueDialog/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing Textline I sent them a question via text and they responded within 1 minute - they use their product and I can see why. Review Source RG Ritchie G. QI DIrector Hospital & Health Care Used the software for: I used a free trial ### "Loving the free trial!" April 26, 2021 5.0 Pros The response rate and support of the team. The easy use and ability to bring in data. The canned surveys. Cons Haven't found anything we don't like yet. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Textline The ability to trial it is what sold us b/c we realized just how much use we can get from it and it's exactly what we're looking for to tap into the community for people that aren't yet in our panel. Review Source Response from Textline May 7, 2021 Hi Richie, Thank you for taking the time to write this review! Love to hear that Textline is easy to use and our support team has provided the service you need! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team Addie B. Manger Financial Services Used the software for: 6-12 months ### "Skyler is a Super Star!!" April 27, 2021 5.0 Textline has been a major game changer as we migrate from traditional call and email to sms communications! \[SENSITIVE CONTENT HIDDEN\] on the support team has been an exceptional help and as a Manager of Customer SUpport Operations I would bring this great CS on the Localcoin Team in a heartbeat! Kudos to Textline a definite value add, and an even better investment! Pros Easy to use Simple Set up Great for connecting with customers at ease! Cons No complaints - 10 / 10 the software is great the only added benefit would be an internal GIF button ! Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Lack of Internal SMS functionality. Review Source Response from Textline May 7, 2021 Hi Addie, Thank you for taking the time to write this review! Love to hear that Textline is easy to use and is helping you connect with customers! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team Sean W. Director of Technology Legal Services Used the software for: 1-2 years ### "Great solution for texting users from within Zendesk" June 24, 2019 5.0 Pros We chose Textline primarily for its Zendesk integration. With the Zendesk integration, there's a Textline window in the right sidebar of each Zendesk ticket. That makes it easy for our customer service reps to send and receive texts with our customers. We also use the API to automate some text communications with our customers, and Textline's support is helpful with figuring out the best way to use the API to your particular scenario. In our case, they provided us information on an undocumented feature that improved how our text automation and Zendesk work together. Cons If you're trying to text from multiple phone numbers, the Zendesk integration won't always show the most recent text conversation with the customer. Review Source Chiquita Nicole E. Certified Health Coach Health, Wellness and Fitness Used the software for: I used a free trial ### "CONVENIENT SERVICE" December 17, 2020 5.0 I'm getting better responses from my clients and freeing up my time. Pros I love this service. I find that many of my clients will overlook and essentially not respond to emails, but with Textline, their responses are better and they are less likely to ignore or overlook the message content. It's convenient to send a mass text to individuals rather than typing it all out separately. Cons I haven't experienced any cons yet, but I will see it in time. Review Source Response from Textline January 14, 2021 Hi Chiquita! Thank you for taking the time to write this review! It makes me so happy to hear you are. getting more responses from your clients through Textline! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team JP Jennifer P. Client Relation Coordinator Insurance Used the software for: 2+ years ### "Life Saver" August 4, 2021 5.0 Pros \[SENITIVE CONTENT HIDDEN\] was very helpful and got me back on line with my company acct. I needed assistance logging in and she was very punctual and polite. She Rocks!! Cons That it sometimes freezes up at the most hectic times of the day. However overall I am happy with the service it provides to the company I work for. Review Source Response from Textline August 12, 2021 Hi Jennifer, Thank you for taking the time to write this review! I love hearing our team was able to support you when you needed them the most! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team LC Lynn C. Owner & Founder Health, Wellness and Fitness Used the software for: 2+ years ### "A Great Platform to Put SMS to Work for Our Business" June 17, 2023 5.0 Pros Although it feels like it's geared to product support, it is easy to adapt to the marketing role we use Textline for. The tags make it easy us to target different groups. Also, Tech Support is always responsive and helpful! Cons Once you start composing an announcement, you have to finish it. It would be nice to write it and save it for later. Review Source TB Tom B. Owner Real Estate Used the software for: 2+ years ### "good for biz" March 9, 2021 5.0 overall very good... must have for business, good for texting employees and customers Pros I like resolving conversations... keeps thing nice/clean and you know what items are still pending if they are still open. It's like email almost.. is very nice. Cons wish search was better. let's say texting a person with name Jenny "some last name"... when I type in "jenn" all the "jenn"'s in my contacts would pop up... seems like I need to type in exact names in search, makes it hard sometimes... Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) I don't recall, was long time ago... Review Source Response from Textline March 15, 2021 Hi Tom, Thank you for taking the time to write this review! We love to hear that you feel organized while using SMS to communicate with both employees and customers. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team MR Michele R. Talent Acquisition Specialist Food & Beverages Used the software for: 1-2 years ### "Textline - Review" July 22, 2021 5.0 We use Textline to contact our candidates throughout the hiring process. We find candidates respond more to text messages compared to call & emails. We started using it just for our recruiting team and now several departments in the company started using it for their customers as well. Pros It was super easy to set up and contacting candidates through Textline is super easy as well. We like how you are able to upload candidates and mass text message as this help us a lot during our peak hiring. Cons We like everything about textline and don't have any issues with it. Review Source Response from Textline August 6, 2021 Hi Michele, Thank you for taking the time to write this review! It makes me so happy to hear that Textline has been able to help with your company's hiring process. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team MG Michel G. Managing Broker Real Estate Used the software for: Less than 6 months ### "Recommended for small teams!" December 23, 2021 5.0 Pros Easy to use, quick to setup and highly effective. Cons I didn’t have any complaints. We left for reasons that had nothing to do with Textline. Solid group and will comeback if we utilize texting in future businesses. Review Source Response from Textline January 10, 2022 Hi Michel, Thank you for taking the time to write this review! We appreciate knowing you think our software is highly effective. Even though we are sad to see you go we are happy to hear you will come back when the need arises again. We will be waiting with better features than ever! Happy Texting! Nancy from the Textline Team EMI E M I. Treatment Coordinator Medical Practice Used the software for: 1-2 years ### "Super easy to use" January 22, 2021 5.0 Using Textline daily, and having used other similar services in the past, the ease of use is not something to overlook. No more entering the same contact information into eight different services. Pros We use the desktop version in the office and couldn't be happier. The integration with Pipedrive is seamless, and the scheduled messages are so simple to set up. Having Textline HQ available to walk you through anything is another great feature. Cons Every so often, a new lead will not populate. Just hit that refresh button and everything will be fine. Switched from [Avochato](https://www.capterra.com/p/161117/Avochato/) Pipedrive integration. Review Source Response from Textline January 25, 2021 Hi E M, Thank you for taking the time to write this review! We love hearing how easy it is to use Textline and that you are finding value in the integration with Pipedrive. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team JE Jack E. CEO Staffing and Recruiting Used the software for: 2+ years ### "Clearly the Best Way to Communicate" July 25, 2022 5.0 We are a staffing company and 76% of our Candidates do not own a computer, but they all own a smartphone. Textline allows us to engage and communicate with our Candidates more easily than an email ever would. Communication is faster, easier, and more successful. It's the perfect tool for the job! Pros It's easy to set up and allows a very high percentage of engagement with Candidates & Customers. Cons We have used Textline for a long time and have not experienced any Cons. Review Source SK Sam K. Operations Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great Team, Intuitive Product" March 6, 2020 5.0 Pros Textline is easy to use and intuitive for new team members to learn - the interface feels clean and responsive, and my team finds it easy to stay on top of which messages require a response. We're using Textline to engage via SMS with leads, and so far my team has loved it! The Textline team has also been very helpful in supporting us whenever we encountered an issue. Cons I think Textline is an exceptional tool for SMS, but it is limited to SMS - we often have leads or customers try to call us back when we text them, and need to leverage an entire other SaaS tool to handle the calls. I would love to see more multi-channel support from Textline. Alternatives considered [Textmagic](https://www.capterra.com/p/147342/TextMagic/) Review Source LL Lina L. Owner Consumer Services Used the software for: 6-12 months ### "Love Textline" January 25, 2022 5.0 Made our business comunication way more efficient allowing us to get more leads and business in less time Pros Very convenient for my business communications with customers and employees. Easy to use Allow us to chat with multiple clients at same time, getting more business Cons We like everything about textline Thank you Reason for choosing Textline I was looking for a solution like Textline for years. As soon as I saw the ad on Facebook, it was a life saver for us Review Source Response from Textline February 17, 2022 Lina, thank you so much for taking the time to write this review :) I'm so glad you find Textline to be a convenient tool to communicate with both customers and your employees, AND that you're getting more business by being able to have multiple ongoing conversations with clients simultaneously. We value your support and we appreciate your feedback. Happy Texting! Jenny from the Textline Team GB Gabby B. Marketing Performing Arts Used the software for: 1-2 years ### "Works great for us! " August 18, 2020 5.0 Pros We use this mostly for customer communication. We are a dance studio and have to communicate with parents a lot. It is easy to use and parents like to text! Cons I wish that you could delete contacts instead of just archiving them. Also when someone opts out by saying "STOP" you can never text them again, which makes sense but also sometimes our families just want to opt out of marketing texts not informational. Reason for choosing Textline Recommended to us. Review Source Response from Textline September 10, 2020 Hi Gabby, Thank you for taking the time to write this review! It makes me so happy to hear Textline is easy for you to use and parents like to text you! We value your support and we're always open to hearing your feedback. I have followed up with you on Textline about your concerns with parents opting out too soon. I think I may have a solution for you! Happy Texting! Nancy from the Textline Team JC Jewels C. Credentialing Specialist Staffing and Recruiting Used the software for: 2+ years ### "Text Line is a vital tool for our company." November 16, 2022 5.0 I can't function in my daily operation without it. Very user friendly! I recommend Text Line to all businesses! Pros Invaluable tool.Easy to use.Excellent archiving.Can launch mass SMS.Can choose recipients based on tags.I like everything about Textline!I use it all day, every day. Have the app on my cell and computer. Cons I do not have any complaints or suggestions. Review Source LW Lindsey W. Insurance Broker Insurance Used the software for: 1-2 years ### "Simple & Easy " March 1, 2021 4.0 Overall, support staff is easy to deal with and response in a timely manner. Clients like being able to text instead of always calling. Its great for receiving photos and quick short messages. Pros It simple to use and easy for office function and great for clients to use. Cons Personally, nothing has been negative with textline, it function good and easy to use. Reason for choosing Textline This was the one that was found, it suited our needs and we were able to use our current land line for our clients. Review Source Response from Textline March 15, 2021 Hi Lindsey, Thank you for taking the time to write this review! I am glad to hear you found a tool lets you enable SMS on your landline number for office communication as well as for clients! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team DL Dwight L. IT manager Mental Health Care Used the software for: 2+ years ### "after support chat" March 22, 2022 5.0 Pros just works. can resolve text messages. Cons cant have a client login and a "through talkdesk" login Review Source Response from Textline June 16, 2022 Hi Dwight, Thank you for your feedback and insightful review. We truly value your support! It sounds like providing a solution to the Talkdesk login could bring value to you. I shared your feedback with our Product Team and we would love to learn more about this need. This will help us truly understand your needs. If you are willing to chat, please reach out to me at jenny@textline.com. OG Olek G. Sr. Ops Manager Hospital & Health Care Used the software for: 1-2 years ### "Handy Customer Outreach tool for a growing business" December 10, 2020 5.0 Pros Speed of deployment. Integrations take some time but we were able to use the software out the box with rapidly and with ease. Cons Human support by phone. Challenging to resolve issues via text/email. Review Source Response from Textline December 18, 2020 Hi Olek, Thank you for taking the time to write this review! Glad to hear it's easy to use Textline and deployment is fast. We value your support and we're always open to hearing your feedback. Sorry to hear it was challenging to resolve some issues over text/email. This is something we are continuously working on. If you have any more details to share about the conversation and how you think it could have gone smoother would love to hear them. Feel free to reach out to me at nancy@textline.com Happy Texting! Nancy from the Textline Team MJ Milan J. Owner Building Materials Used the software for: 2+ years ### "Textline on a Dime!" June 22, 2021 5.0 Pros We have been using textline with Zendesk Support integration for several years now and we are very happy with it. It is easy to use, it integrates with Zendesk Support. Cons Does not integrate with Zendesk Sell which is a bummer. Review Source Response from Textline July 2, 2021 Hi Milan, Thank you for taking the time to write a review! Thank you for being a long time customer. We love that our integration with Zendesk Support works for you. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.