# Page 2 | Textline Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Textline the right Customer Service solution for you? Explore 168 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168213/Textline/reviews --- Textline 4.9 (168) [View alternatives](https://www.capterra.com/p/168213/Textline/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Textline ## Showing most helpful reviews Showing 26-50 of 168 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use pM patrick M. Database Computer Software Used the software for: 2+ years ### "the communication in to the company this product bring people together patson reviews textline" August 24, 2022 5.0 it's happen that some people are not too much familiar with this software but is not that expensive every one can get to purchase this product for the best of their own business this will be helping you to communicate with the textline people from everywhere aroud the world this is the only product that impact the enterprise and company and make people to start trusting each other... Pros it's great and already impacted all over the world by communicate with people and company trough the text message and get to trust people whom we may never see this is why we all become addicted by using a cell phones so that we may end up lose important collaboration or business out there Cons this feature is too good user have to know that some of this tools are important in the company if we actually take a great decision you will only realise that your business is going down because you don't apply some rules about contact or team member to better communicate well. this why we use this product in our business to get the fastest news and also some job Review Source JF Jill F. Office manager Music Used the software for: 1-2 years ### "Pricey but Easy to Keep Connected 24/7" February 9, 2023 4.0 We've felt fortunate to find a great, simple to use service that integrates into our current CRM database flawlessly. It's quick and generates much more movement in our customer sign-ups. Text is the communication most used by clients now and it's critical to have something easy to use with key features like scheduling and group texts. Looking forward to a reduction on add-on fees in the future to keep it a viable option for our company. Pros Textline is easy to start, easy to use and great to integrate into CRMs you already have. It's quick and simple to send text messages and making group announcements is fairly straightforward as well. If you don't operate on the same timezone as clients, scheduling messages keeps work flowing all the time and responses stay open until you're ready to close them. It's easy to share between users and our clients and colleagues have appreciated the uptick in efficiency. Cons The updates made are not always user-friendly especially on mobile versions. Limits on what you can input in messages and setting up contact lists for announcements requires some work arounds. The biggest con is the price you pay for users and then text charges above and beyond the basics. Reason for choosing Textline More features available with Textline Review Source LG Lynette G. Owner Education Management Used the software for: 6-12 months ### "Great Value and Friendly People" March 9, 2020 5.0 I think that everyone involved in a business really should add texting as a way to communicate with current customers and leads. I find that a lot of people don't answer the phone, but they will reply back with a text. Pros We switched over to Textline over 6 months ago from another texting service. There is so much that we get from using the service they provide. I like that Textline allows us to text our customers and leads from our landline phones. We have set up "shortcuts" within the system for our most common text responses and we are able to share this within our organization easily. We can also send out "announcements", which allows us to text a group of people at one time, making it easier for us to let our customers know about upcoming events. The platform that they provide is very easy to use, even the most un-tech savy people have no problems at all. Even when we are not logged into the platform we get email notification that a new text is waiting. Textline has great support, online resources and friendly people for whenever we have any questions. Over all it is a great value for what we get in return. Cons Switching over was very easy. I cannot think of one thing that would need to be improved for our use. Reason for choosing Textline I checked out about 8 other companies. The ability to text from my landline and not have a separate phone number was big for me. Texline offered that and was priced fair. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) The services were the same as Zipwhip but for a much better price. I also found that everyone who I have worked with at Textline to be very knowledgeable and friendly. Review Source JK Jennifer K. Office Manager Automotive Used the software for: 2+ years ### "Easy, Affordable and Friendly!" September 23, 2020 5.0 From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful. We are a small company that focuses on the customer experience and its a breathe of fresh air to work with another company that has a similar culture. If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude. Pros The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus! Cons Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing! Reason for choosing Textline Its been so long, I don't remember the other company names, but we did free trials with about 5 other companies. We chose Textline because the interface was easy, the staff was helpful and friendly and the cost was affordable for our small business needs Review Source Response from Textline October 13, 2020 Hi Jennifer, Thank you for taking the time to write this review! It is awesome to hear that Textline is so easy to use and everyone in your organization is on board! We value your support and we're always open to hearing your feedback. I think your request to have user defined fields as placeholders can be done through address book fields and inserting them as variables in your shortcuts or announcements. I am going to reach out personally to share this info! Happy Texting! Nancy from the Textline Team GM Genevieve M. Limited Practice Officer Real Estate Used the software for: 1-2 years ### "Great Easy to Use Service to Connect with Clients" February 25, 2022 5.0 Textline's service is reasonably priced and their support team is very responsive. We've never had an issue with texts not getting to our clients or clients not being able to respond. Pros It's ease of use and ability to text clients. Cons Nothing. It's simplicity is perfect for our needs. Alternatives considered [Textedly](https://www.capterra.com/p/150912/Textedly/)[Salesmsg](https://www.capterra.com/p/160386/Salesmsg/)[Textmagic](https://www.capterra.com/p/147342/TextMagic/) Reason for choosing Textline Cost, flexibility in pricingm and ease of using the app. Review Source Response from Textline March 18, 2022 Hi Genevieve, We appreciate you for taking the time to write this review! It's great to hear you find Textline easy to use and reasonably priced! We value your support and we're always open to hear your feedback. Happy Texting :D Jenny from the Textline Team CT Christopher T. COO Health, Wellness and Fitness Used the software for: 6-12 months ### "Saved us during Covid-19 " July 30, 2021 4.0 This software was the "one" IT solution that saved our medical practice during covid. What we realized is that most, if not all of our patients were very happy with this experience. The main goal was to keep our patients safe and out of the waiting room until their room was ready. Trying to do this over the phone would have been a communications nightmare. When Covid goes...if ever, we will continue to use this form of communication. Pros The product is easy to use, implementation was 10 mins and staff training was easy. All the buckets you want to check when bringing new software to an organization. Product support is easy and anytime we had an issue ( happened only twice in 9 months) they fixed the issue immediately. The platfrom/dashboard is basic and so easy to use. They don't junk up the screen with options or functions that get in the way. They keep it simple which is what you want. The reports you can generate really help us manage critical times and staff output. Definitely a plus. Cons Searching for past conversations and numbers is a little clunky. My biggest issue is the cost, now with that being said the cost doesn't outweigh the benefits we are getting by being able to communicate with our Pt's remotely in a HIPPA compliant environment. Review Source Response from Textline August 6, 2021 Hi Christopher, Thank you for taking the time to write this review! It is great to hear Textline is easy to implement and use but most importantly it has helped during challenging times by keeping your patients safe. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team MC Mikaël C. Co-Founder Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use two-way-texting with awesome customer service team" October 21, 2020 5.0 We needed a two-way-texting solution to add an additional channel to reach our customers and to be able to qualify more sales. Textline made sure to really describe their solutions and all the options that were offered in order for our team to make sure their product was a good fit for us. They support you in your deployment and are only a text or email away to help you in case you need information or just need to discuss features or feedback you may have. We couldn't be more happier with our choice. Pros 1) Easy to use and user-friendly UI 2) Functionalities can be customized with ease and give your number a personal touch. 3) Customer service is quick, efficient, and they know their product. 4) Setup time was done in about a day, counting the phone number transfer from another provider. Cons Could use more features in the "automation" function, but this is really not a big deal when you take in count that you can use their API to connect to almost anything. Alternatives considered [Medallia Concierge](https://www.capterra.com/p/161921/Zingle/) Reason for choosing Textline Textline had lots of features to offer, great pricing and it was easy to find yourself in their services. No big fluff in the pricing and you pay for what you really need on a monthly basis, finally, a company that gets that smaller business might not be able to commit to a full-year contract on their first use of a service. Switched from [VirtualPBX](https://www.capterra.com/p/149117/Business-VoIP/) The pricing chart was too complicated and it was difficult to create users, not receiving emails or other important information. Always having to contact support to get new credentials. Review Source Response from Textline October 28, 2020 Hi Mikael, Thank you for taking the time to write this review! I am so delighted to hear you are satisfied with the switch to Textline and our support. We are lucky to have you and we value your support. We're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team Evan K. Operations Manager Consumer Services Used the software for: 2+ years ### "Great Product and Team" July 17, 2019 5.0 We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term. Pros I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts. Cons There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features. Review Source JM Jared M. Technical Support Manager Sports Used the software for: Less than 6 months ### "Great Customer Service. Awesome Functionality/Workflow" January 24, 2021 5.0 Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far. Pros The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues. Cons One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reason for choosing Textline Textline had more features, and allows for better workflow and integrations with our support systems. Review Source Response from Textline February 4, 2021 Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team SW Shae W. Program Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great Product! Easy to Use!" February 21, 2024 5.0 Pros It is very user-friendly, and the support team is responsive and very helpful! It does more than we expected it to and has added ease to our programming and client follow-up. Cons N/A- We like using text line; the automations and shortcuts are helpful, and we don't have any cons. Switched from [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Talkdesk is clunky and all of their upgrades are not helpful Review Source JP Jennifer P. Client Relation Coordinator Insurance Used the software for: 2+ years ### "Life Saver" August 4, 2021 5.0 Pros \[SENITIVE CONTENT HIDDEN\] was very helpful and got me back on line with my company acct. I needed assistance logging in and she was very punctual and polite. She Rocks!! Cons That it sometimes freezes up at the most hectic times of the day. However overall I am happy with the service it provides to the company I work for. Review Source Response from Textline August 12, 2021 Hi Jennifer, Thank you for taking the time to write this review! I love hearing our team was able to support you when you needed them the most! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team MG Michael G. Sales Representative Logistics and Supply Chain Used the software for: 2+ years ### "Great support!" April 8, 2022 5.0 I have been a fan of Textline since we first demo'd the product. They were eager to help us with our decision, and able to answer all questions throughout the process and after the purchase. Pros It's not very often that there's an issue, but when brought up to the support group, they act on it very quickly. They actually respond/reply to questions as well! Unheard of with most software! Cons As with any software, when there's an update that changes the look of the dashboard, it takes a little time to get used to it. However, there's so much content available through their support website, that most things can be figured out quickly. Review Source Response from Textline June 16, 2022 Michael, thank you for taking the time to write this review! It makes me so happy to hear you're satisfied with the help our customer support team is able to provide and that you find our help center beneficial! We value your support and we're always open to hear your feedback. Happy Texting! Jenny from the Textline Team AB Adam B. Co-Founder Computer Software Used the software for: 2+ years ### "Textline is awesome" April 30, 2021 5.0 Unmatched customer service. Pros Textline's team is responsive & helpful. The portal is robust & allows for deep integrations to other software that provides an incredible experience for the end customer. Texting your customers really positions your team to be ahead of the competition. What customer doesn't want to text these days? Take your business to the next level by offering texting via Textline. Not only can you text your customers via a web browser, but you can also text via their app. If you're up for getting really fancy, you can build your own custom portal with canned text messages to send to your customers. It's incredible. Cons It's quite difficult to truly find a con with Textline. If I'm reaching hard, there's a weird view glitch sometimes with the iOS app, but it's rare & doesn't prohibit use. The system overall is just awesome. Review Source Response from Textline May 7, 2021 Hi Adam, Thank you for taking the time to write this review! Also, thank you for being with us for 2+ years! Love to hear that Textline is helping you position yourself in front of your competitors. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team LC Lynn C. Owner & Founder Health, Wellness and Fitness Used the software for: 2+ years ### "A Great Platform to Put SMS to Work for Our Business" June 17, 2023 5.0 Pros Although it feels like it's geared to product support, it is easy to adapt to the marketing role we use Textline for. The tags make it easy us to target different groups. Also, Tech Support is always responsive and helpful! Cons Once you start composing an announcement, you have to finish it. It would be nice to write it and save it for later. Review Source VR Verified Reviewer Senior Financial Advisor Financial Services Used the software for: 6-12 months ### "Great CRM integration and phenomenal support" April 7, 2020 5.0 Customer service is phenomenal. Pros We like the integration with our Pipedrive CRM and ability to automate responses when a client texts a keyword. Also, we're starting to pre-schedule custom announcements to our sorted contacts. The TAGing system allows us to upload and sort our contact lists fairly efficiently. Cons We can't group parts of client conversations. Example: A client reaches out specifically about a service or product days or months after an initial engagement. It's all in one long conversation. We'd like to see a feature that allows our users to TAG parts of a conversation. Review Source Response from Textline May 1, 2020 Thank you for your feedback and great review. We really value your support! It sounds like our Dispositions feature would help you tag parts of a conversation. Dispositions allow you to categorize conversations when resolving them. You can then pull reports on that data. More about that here https://bit.ly/2xGptt5. Hope this helps! We'd be happy to chat with you more if you'd reach out to our Customer Service Team. MV Michael V. Digital Engagement Specialist Religious Institutions Used the software for: 1-2 years ### "Textline" March 23, 2020 4.0 Pros Off the bat the platform just worked. We never had any issues with the basic functionality. When we wanted to make more complicated texting workflows happen, he customer support was been amazing. It really moved us into an age where texting was seen as a primary means to communicate with out congregation. Cons There were limitations in the API that held us back from doing advanced routing and data clean up / user management. This wasn't the end of the world, but it was disappointing. We have a strong development team that would have loved to deeper integrate the product into our overall marketing stack. Switched from [Trumpia](https://www.capterra.com/p/131015/Trumpia-2-0/) Simplicity for our staff to use the product Review Source Response from Textline June 15, 2021 Hi Michael, Thank you for your review! We love to hear that the basic functionality works for you and that our support team has been able to support you on more complex ideas. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team TB Tom B. Owner Real Estate Used the software for: 2+ years ### "good for biz" March 9, 2021 5.0 overall very good... must have for business, good for texting employees and customers Pros I like resolving conversations... keeps thing nice/clean and you know what items are still pending if they are still open. It's like email almost.. is very nice. Cons wish search was better. let's say texting a person with name Jenny "some last name"... when I type in "jenn" all the "jenn"'s in my contacts would pop up... seems like I need to type in exact names in search, makes it hard sometimes... Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) I don't recall, was long time ago... Review Source Response from Textline March 15, 2021 Hi Tom, Thank you for taking the time to write this review! We love to hear that you feel organized while using SMS to communicate with both employees and customers. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team TF Tonya F. Driver Liasion Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Textline is an absolute time saver! " August 5, 2022 5.0 I love the ease of using Textline for mass texting as well as 2 way texting. In the transportation recruiting business, texting is what captures the attention of drivers. Especially with all of the SPAM/SCAM calls drivers are more apt to respond to a text vs a call Pros I love the ease of using it for mass texting as well as 2 way texting. In the transportation recruiting business, texting is what captures the attention of drivers. Especially with all of the SPAM/SCAM calls drivers are more apt to respond to a text vs a call Cons setting up a new agent isnt always the easiest thing Review Source MR Michele R. Talent Acquisition Specialist Food & Beverages Used the software for: 1-2 years ### "Textline - Review" July 22, 2021 5.0 We use Textline to contact our candidates throughout the hiring process. We find candidates respond more to text messages compared to call & emails. We started using it just for our recruiting team and now several departments in the company started using it for their customers as well. Pros It was super easy to set up and contacting candidates through Textline is super easy as well. We like how you are able to upload candidates and mass text message as this help us a lot during our peak hiring. Cons We like everything about textline and don't have any issues with it. Review Source Response from Textline August 6, 2021 Hi Michele, Thank you for taking the time to write this review! It makes me so happy to hear that Textline has been able to help with your company's hiring process. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team CC Casey C. ccasey@callnorthwest.com Information Services Used the software for: 2+ years ### "Customer Service Is Awesome! " March 23, 2022 5.0 Pros \[SENSITIVE CONTENT\] have been outstanding at resolving issues for the company I work for. They follow up and make sure every avenue is taken to get the best results. Cons Setting up previous users can be difficult sometimes. Review Source Response from Textline June 16, 2022 Casey, thank you for writing a review, it makes me so happy to hear you are wowed by our customer support team. We also appreciate you bringing the issue with difficulty setting up previous users to our attention. We believe Textline is a valuable communication solution and your satisfaction contributes to our success, so if you ever have additional feedback, please don't hesitate to email me at jenny@textline.com. Sincerely, Jenny from the Textline Team MG Michel G. Managing Broker Real Estate Used the software for: Less than 6 months ### "Recommended for small teams!" December 23, 2021 5.0 Pros Easy to use, quick to setup and highly effective. Cons I didn’t have any complaints. We left for reasons that had nothing to do with Textline. Solid group and will comeback if we utilize texting in future businesses. Review Source Response from Textline January 10, 2022 Hi Michel, Thank you for taking the time to write this review! We appreciate knowing you think our software is highly effective. Even though we are sad to see you go we are happy to hear you will come back when the need arises again. We will be waiting with better features than ever! Happy Texting! Nancy from the Textline Team RC Rachel C. Customer Care Manager Farming Used the software for: Less than 6 months ### "A perfect fit" July 15, 2021 4.0 Great! Pros This software is user friendly and the customer support team is fantastic! Cons It doesn't do group messaging and I can not email receipts without reaching out for help. Alternatives considered [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Reason for choosing Textline Expecting others to download an app to use is not feasible Switched from [JookSMS](https://www.capterra.com/p/170884/Bulk-Text-Message-Software/) Importing contacts was difficult, limited characters made for difficult texting, and their support team was not easily accessible Review Source Response from Textline July 16, 2021 Hi Rachel, Thank you for taking the time to write this review! So happy to hear you found Textline easy to use and our Support team is fantastic! And we agree, people don't want to download another app! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team TR Tanya R. Office, It Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Our experience with Textline" January 6, 2021 5.0 Our experience was great. \[SENSITIVE CONTENT HIDDEN\] was fantastic to deal with. She checked in with me periodically to see if I needed help or training, I never had to seek her out. The great thing is, the software was so easy to use, I had very little questions. Pros Textline was so easy to use. It made contacting clients with updates more efficient. And we found we got faster responses when texting clients, than calling clients. We also were able to have our employees keep their personal phones for personal use because of using Textline. The phone app options was also wonderful as we were able to see any emergency texts that came in after hours. Cons Price was a bit high, but we saved time, so money well spent Review Source Response from Textline January 14, 2021 Hi Tanya, Thank you for taking the time to write this review! It makes me so happy to hear you were able to save time using Textline! We love to hear all the wonderful things you have been able to accomplish with your excellent team and helpful tools like Textline. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team EMI E M I. Treatment Coordinator Medical Practice Used the software for: 1-2 years ### "Super easy to use" January 22, 2021 5.0 Using Textline daily, and having used other similar services in the past, the ease of use is not something to overlook. No more entering the same contact information into eight different services. Pros We use the desktop version in the office and couldn't be happier. The integration with Pipedrive is seamless, and the scheduled messages are so simple to set up. Having Textline HQ available to walk you through anything is another great feature. Cons Every so often, a new lead will not populate. Just hit that refresh button and everything will be fine. Switched from [Avochato](https://www.capterra.com/p/161117/Avochato/) Pipedrive integration. Review Source Response from Textline January 25, 2021 Hi E M, Thank you for taking the time to write this review! We love hearing how easy it is to use Textline and that you are finding value in the integration with Pipedrive. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team JC Jim C. Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Great option for customer interactions" November 2, 2021 5.0 Pros Its easy to use, customizable, any technical support is always handled with speed, the phone app is great as well. Cons There really isnt any downside. If anything, the only thing that i would say, is that it is hard to mute notifications on the app from individual departments. Review Source Response from Textline November 9, 2021 Hi Jim, Thank you for taking the time to write this review! We love hearing businesses in the health and wellness space confirming Textline is a great way to interact with customers. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team Similar Products Featured