# Page 4 | Textline Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Textline the right Customer Service solution for you? Explore 168 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168213/Textline/reviews --- Textline 4.9 (168) [View alternatives](https://www.capterra.com/p/168213/Textline/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Textline ## Showing most helpful reviews Showing 76-100 of 168 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Chad M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "A much needed new era for customer support." August 3, 2020 5.0 Pros Replace call centres. Take them all out. We can’t have big companies wasting our time with long hold waits and inefficient communication anymore. Thank you textline. I love textline from both the perspective of a customer who appreciated the actual companies customer service and user of their app in giving my own customers better service. Texting is the future. Cons I still want a transaction platform built in so I can accept credit card or crypto through text. Review Source Response from Textline August 17, 2020 Hi Chad, Thank you for taking the time to write this review! It makes me so happy to hear that Textline is empowering your company to provide better customer service. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team DC Darwin C. HNIC Restaurants Used the software for: I used a free trial ### "Useful Software, FANTASTIC customer service" March 4, 2020 5.0 It's a good system to use, for texting people from a computer. I haven't fully used it yet, for all of my intents and purposes, so I can't say what rewards I've gotten out of it.. But I PLAN to use to it reach an already-established customer database, and sent them notifications -- and with the tests I've performed so far, I have no doubt that I'll be able to do exactly that. Thanks. Pros Not just "like" -- but I LOVE the way the support team responds to questions I text them, in a timely manner, and with useful information, which is exactly what I was looking for. Cons I can't think of anything off the top of my head.. It does what it's designed to do. A few features took me a minute to figure out, but they worked, plus the staff was helpful in assisting me with any & all questions I had.. They even were able to reset my "onboarding," so that I was able to take the introductory product tour again, after I had exited it earlier than I meant to. Reason for choosing Textline I didn't choose it over other products.. But I chose it after reading a brief description of what it does, and observing that it does exactly what I needed it to. Review Source HM Holly M. Recruiting Lead Warehousing Used the software for: 6-12 months ### "Great recruiting tool" September 10, 2021 5.0 Pros This product makes it easy to schedule messages, send mass text messages, and keep track of people who apply for our open positions Cons I wish there was a way to call from our Textline number so people don't have my personal phone number Review Source Response from Textline September 17, 2021 Hi Holly, Thank you for taking the time to write this review! It's so cool to hear you are using Textline for recruiting because it's easy to keep track and communicate with people who apply for your open positions! We will be reaching out to ensure you are aware of some options for making calls with Textline numbers. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team JE Jennifer E. Sales and Education Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Very Easy to Implement" November 30, 2020 4.0 We really enjoy the convenience of this software. We finally feel like we are reaching every customer in every possible way. The customers appreciate the convenience as well. Pros This gave our company the opportunity to reach out to customers in a different way. We can cast a wider net, get quicker responses, and we discovered during the pandemic that some customers just prefer texting. Cons The only thing I would prefer is support over the phone. There is wonderful text support but sometimes its hard to describe what we are looking to do via text. Reason for choosing Textline Textline gave us he ability to make outbound touches to the customers in a group message but with the customers being able to respond individually. Many of the other platforms we looked at could not compete with that and were very complicated to learn. Review Source Response from Textline December 11, 2020 Hi Jennifer, Thank you for taking the time to write this review! It is great to hear that customers are responding well to receiving SMS, allowing you to get quicker responses from a wider net. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team SB Samantha B. Sr. Mgr - E-Team & Service Furniture Used the software for: Less than 6 months ### "Textline has made communicating with our guests a breeze!" December 31, 2020 5.0 Overall we have had a great experience with all representatives from Textline. They're always so willing to help and ready to jump on a call and talk through any new idea or question we have! Pros Textline offers several features like announcements, automations, shortcuts, etc. that make scheduling and sending automated messages a breeze. Cons As we worked through implementation we uncovered a few hiccups that didn't work well in our environment, but Textline was super quick to help us out and do things for us while we worked to create workarounds. Alternatives considered [Avochato](https://www.capterra.com/p/161117/Avochato/) Reason for choosing Textline API integration with our ERP Review Source Response from Textline January 14, 2021 Hi Samantha, Thank you for taking the time to write this review! I am happy to hear our features make it easy for you to send automated messages. I am also glad that despite a few hiccups, the team was quick to help you and resolve the issue. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team MG Maud G. Digital Marketing & Communications Manager Financial Services Used the software for: 1-2 years ### "Although the product is limiting, it works." November 6, 2022 4.0 Pros I liked that it was affordable and had fast customer support. Cons It's a bit annoying that the number of characters is limited when naming and registering our customers. Review Source EB Elijah B. Specialist Utilities Used the software for: 1-2 years ### "Force Multiplier" June 26, 2020 4.0 Enables us to stay in contact with multiple people at the same time, cut through crowded inboxes, massive increase in contacting ability Pros Slack integration, adding files to text shortcuts Cons Has a tendency to remain on a previous texted contact when a new contact has been selected, just need to keep a close eye on it. Review Source Response from Textline July 6, 2020 Hi Elijah, Thank you for taking the time to write this review! It makes me so happy to hear you find our slack integration and shortcuts as a pro! We value your support and we're always open to hearing all your feedback. Happy Texting! Nancy from the Textline Team JE Jessica E. Interim Support Manager and Technical Support Analyst Information Technology and Services Used the software for: 2+ years ### "Great Service!" January 8, 2021 5.0 Pros They're always there to help when we need it! Thanks! Cons I do not have any Cons or things that I like least about this software at this time. Review Source Response from Textline January 25, 2021 Hi Jessica, Thank you for taking the time to write this review! It makes me so happy to hear you feel supported whenever you need us! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team DA Daniel A. Mortgage Broker/Underwriter Financial Services Used the software for: 2+ years ### "SIMPLY EASY AND FANTASTIC" August 10, 2020 5.0 Perfect. Pros EASY TO USE. SYNCS WELL WITH MY CRM, PC, TABLET, AND MOBILE DEVICES Cons THERE IS NOTHING ABOUT THIS PRODUCT I DON'T LIKE. Review Source Response from Textline August 21, 2020 Hi Daniel, Thank you for taking the time to write this review! It makes me so happy to hear there isn't anything you don't like about Textline! :) We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team DR Danny R. Owner Marketing and Advertising Used the software for: 1-2 years ### "Awesome product" July 16, 2019 5.0 Overall, very positive. I list a few cons, but the frankly, it would be a mistake to switch to a cheaper option. I really am a fan and recommend it to my customers. Pros the UI is really a time saver. We send out text sequences to service our retail customers. the saved templates are my favorite feature. super fast support. Cons it can get pricey really quickly. It can feel like you are nickel and dimed, but the product is far superior than any i have used. i don't like having to text about support, but they are fast. Review Source MB Michael B. Regional Manager Security and Investigations Used the software for: 1-2 years ### "Title of my review" June 15, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] customer/account support, is phenomenal! Very helpful, knowledgeable and an asset to your organization. Pros Ease of set up and use of the system. Texting is quite reliable. Cons Needs to link up contacts easier with GMail accounts and/or Talk Desk and/or Ring Central Review Source Response from Textline June 30, 2020 Hi Michael, Thank you for taking the time to write this review! It makes me so happy to hear Textline is reliable and easy to use for your business needs. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team JP Jonathan P. Ceo Internet Used the software for: 2+ years ### "Great product" October 23, 2020 5.0 Pros Ease of use and simplicity. Quick setup and launch. Cons Can't really think of anything. The product met our needs. Review Source Response from Textline October 28, 2020 Hi Jonathan, Thank you for taking the time to write this review! Happy to hear Textline is meeting your needs and is simple to use! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team KB Kelly B. President Automotive Used the software for: 6-12 months ### "Right Product for the Right Century!" July 16, 2020 5.0 Greatly improved the speed in which we can communicate with customers. Pros Text has become a preferred method of communication and it eliminates a lot of unnecessary distractions that occur with telephone calls. Cons The Google Chrome plugin doesn't work correctly. I look forward to Textline working out those bugs. Review Source Response from Textline July 23, 2020 Kelly, thank you for writing a review, we appreciate your feedback and love hearing that Textline is facilitating your preferred method of communication. I'm sorry to hear the Google Chrome plugin isn't working correctly for you. We would love to get that fixed as soon as possible. Please feel free to email me at nancy@textline.com to describe the bugs you are seeing in greater detail. Sincerely, Nancy Textline JB Jordan B. Technical Support Specialist Performing Arts Used the software for: Less than 6 months ### "EXCELLENT messaging platform!" June 15, 2020 5.0 Our overall experience has been absolutely sublime! The platform has been immensely important to our daily work flow (especially during COVID-19), and the customer service team is excellent as well. Pros My absolute FAVORITE feature of this software is how personal messaging can be from business to client. With variable language, and announcements going out en masse, but received from each individual number.......this has only enhanced our customer relation experience! Cons I honestly do not know at this point........we utilize every feature of this platform. Although I'm sure it will continue to improve upon its strengths, I really do not have any feedback here. Review Source Response from Textline June 30, 2020 Hi Jordan, Thank you for taking the time to write this review! It makes me so happy to hear the ability to personalize mass messages is of great value to you. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team SM Sheilah M. Customer Happiness Cosmetics Used the software for: 1-2 years ### "Better way to provide customer satisfaction!" June 18, 2019 5.0 Textline as a messaging tool helps us to be more efficient in resolving issues related to our task. It is the quickest way we can reach out or respond to our customers since we can draft auto responses or shortcuts. Aside from it being a user friendly tool, it also has features we can utilize to make personalized messages like emojis. Pros The quick communication with customers paves way for immediate resolution providing great interaction and satisfaction. Cons We still do not have anything negative to say about this. Review Source RW Roland W. Managing Partner Sports Used the software for: 1-2 years ### "Very Effective!!" April 8, 2020 5.0 Pros Overall, the product is extremely effective and easy to use. Textline has allowed us to instantly communicate, mobilize, and get feedback from leads and existing customers. The average response time to our campaigns is minutes, which gives us a significant advantage over our competitors that only use email marketing. I would highly recommend using Textline. Cons Two things: 1. I provided the issue with the 'Conversation History' with the customer support team and found that it is a limitation within the Textline system. It would be a rather easy enhancement to include and believe it would help many customers. Please see my support ticket submission (as it would take a while to explain here). 2. If you offered a lower cost monthly tier (similar to an entry level tier), I believe more companies would be inclined to try it. To many, it is a rather new technology to incorporate. There are many small businesses and larger businesses that could really benefit from this, but don't want to pay the monthly fee. Once they try it, I believe it will be a 'no brainer' for them to upgrade to the $30 package. Review Source ED Eric D. Manager Real Estate Used the software for: Less than 6 months ### "Get closer to your customers" January 23, 2020 5.0 Excellent product, but even better support. Very responsive to any questions and were there to answer any integration issues we were encountering. Highly recommend Textline. Pros We are able to integrate our existing workflows with Textline and get closer to our customers. We have custom software on the front end with our website which we have had integrated with PipeDrive for several years now. With the use of Textline's API we can integrate with PipeDrive and reach out fast to our customers. Cons Nothing at this point, it really solved a big problem we had which was integrating texting with customer outreach and tracking. So no complaints. Alternatives considered [TrueDialog](https://www.capterra.com/p/144641/TrueDialog/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing Textline I sent them a question via text and they responded within 1 minute - they use their product and I can see why. Review Source TM Tyler M. BDC Manager Automotive Used the software for: 2+ years ### "Textline 10/10" May 15, 2019 5.0 Pros ease of use, all clients in one organized place, multiple phone numbers available, everyone can see the conversation, alleviates miscommunication Cons constantly change the interface so it can be confusing to adapt to momentarily, but other than that its great. Review Source AR Anthony R. President Insurance Used the software for: 1-2 years ### "Great texting service" March 14, 2024 5.0 Pros Ease of use. Easy to train up agents on its use Cons The native features with Pipedrive could be a bit more Review Source LJ Luke J. Owner Marketing and Advertising Used the software for: Less than 6 months ### "The best text software for sales and customer support!" November 27, 2021 5.0 Very helpful software and great support team Pros It's easy to convert more leads into customers AND service those customers well. Cons Nothing. I like everything that it offers. Review Source Response from Textline December 10, 2021 Hi Luke, Thank you for taking the time to write this review! We love to hear you are having an easier time to convert and service your customers. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team JG John G. CEO Real Estate Used the software for: 1-2 years ### "Texting for Business is Important - TextLine Makes it Easy" August 22, 2019 5.0 Love Textline. It's easy to use and just what you need if you're looking for business texting options. Support staff is prompt and easy to work with when needed. Don't think system ever had any downtime while I used it. Ability to easily print out chain of texts is good for legal/compliance purposes. Pros Texting is easy to do from desktop and the phone app makes it easy on the go. Cons The lack of phone service required me to use multiple services to achieve our goals. Review Source KH Karo H. Sales Agent Insurance Used the software for: 6-12 months ### "Integrate with your CRM and see big results" January 27, 2021 5.0 Max efficiency Pros \-Integration with Pipedrive -Shortcuts -Resolve feature -Insights feature Cons \-reminders can be better -can't think of any other Alternatives considered [Salesmsg](https://www.capterra.com/p/160386/Salesmsg/) Reason for choosing Textline Better features and speed Review Source Response from Textline February 4, 2021 Hi Karo, Thank you for taking the time to write this review and for choosing Textline because of our features and speed of delivery! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy RD Rosa D. Sales & Marketing Real Estate Used the software for: Less than 6 months ### "Best Investment " July 24, 2020 5.0 On the 1st day, I already received "Text Orders" from clients. On the 1st week, i received compliments from clients really loving the idea of an alternate communication and fast. Most importantly, as many sales people know, when we call our clients sometimes we catch them at the wrong time or our clients miss us at our desk. Simple text saves their time. Especially now, clients are limited with staff at the stores. I rather save them time to focus on selling to their customers than taking a sale away from them. It is a great alternative and more personal too. Emails is just inundated our client's times. Pros Easy to setup and navigate. Super friendly user. Cons The minimum characters in this box because I dont have any Cons. :) Now you received one because of it, lol. Review Source Response from Textline August 3, 2020 Hi Rosa, Thank you for taking the time to write this review! It makes me so happy to hear your clients are giving you great feedback about the new option for communication! We are excited about your growth! We value your support and we're always open to your feedback. Happy Texting! Nancy from the Textline Team MF Max F. director Entertainment Used the software for: 1-2 years ### "The best SMS app for Pipedrive users" July 6, 2020 5.0 Great customer service and a useful product. Pros Great UI and features for teams needing to SMS their customers. Cons The pricing per SMS is higher than many other available products (particularly in Aus). Review Source Response from Textline July 17, 2020 Hi Max, Thank you for taking the time to write this review! I am glad to hear that you enjoy our UI and Textline works for teams. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team LH Lainey H. Sr. Manager, Consumer Relations Consumer Services Used the software for: Less than 6 months ### "So far so good" September 24, 2021 5.0 Overall, the experience was great. \[SENSITIVE CONTENT\] is very informative, helpful, and has a great follow-up response time. The customer service and support received has been great. Pros Texline has provided us a convenient and efficient way to communicate to our customer base. Cons The reporting could be more advanced. In regards to reporting on business hours only, be able to see notes on dispositions, have a better view of an overall detailed reporting (i.e. dashboard) vs. pulling multiple reports. Reason for choosing Textline Textline was capable of handling our high volume and very user friendly portal. Review Source Response from Textline October 11, 2021 Hi Lainey, Thank you for taking the time to write this review! We love that we can support you in communicating with your customers efficiently. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team Similar Products Featured