# Page 6 | Textline Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Textline the right Customer Service solution for you? Explore 168 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168213/Textline/reviews --- Textline 4.9 (168) [View alternatives](https://www.capterra.com/p/168213/Textline/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Textline ## Showing most helpful reviews Showing 126-150 of 168 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HB Henry B. Deal Maker Hospitality Used the software for: Less than 6 months ### "Textline is the King!! " September 2, 2020 5.0 Textline solved a huge problem for us in literally minutes, and showed me how easy it was to implement and train. Very impressed. Pros I love how easy this software is to understand, implement and use. It's perfect for what we need and the customer support is top of the line. Exceptional value and functionality. Cons Right now I have no suggestions for improvement. Reason for choosing Textline The customer service and interface is perfect. Review Source Response from Textline September 15, 2020 Hi Henry, Thank you for taking the time to write this review! It makes me so happy to hear that you believe Textline has exceptional value and functionality. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team AF Alex F. Compliance Manager Hospital & Health Care Used the software for: Less than 6 months ### "Textline Product Review" January 28, 2021 5.0 We are very pleased with Textline and use it daily. Pros Textline provides us the ability to keep in contact with all of our employees both with personal text messages and also special announcements to different employee groups and levels. Cons When adding new employees or contacts, they are listed by most recently added which puts them at the top. We feel that it would be better if they were sorted alphabetically by last name. Review Source Response from Textline February 4, 2021 Hi Alex, Thank you for taking the time to write this review! Love that you are able to reach all your employees with a personalized text We value your support and we're always open to hearing your feedback. Happy Texting! Nancy LB Luanne B. Director of Client Communications Veterinary Used the software for: Less than 6 months ### "SMS Client messaging made easy!" October 16, 2020 4.0 Easy to use, train and implement! Our team is loving it and it really made communication with our clients easy. Pros Textline was a great choice for us! Easy to use, fast to implement and ready to roll in days not weeks. It was a great solution for our curbside service during the Covid-19 pandemic and beyond. Cons It's a great product but pricing is mid tier. Reason for choosing Textline integrated with Zendesk Review Source Response from Textline October 28, 2020 Hi Luanne, Thank you for taking the time to write this review! It such a pleasure working with your team and it makes me so happy to hear the implementation was easy for you. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team TP Ted P. Founder Entertainment Used the software for: Less than 6 months ### "This works." April 10, 2020 5.0 It's been helping me keep in touch with my users. And that's great, because folks like SMS. Pros I like that you can use it with a Twilio number. And it's easy to understand and navigate around. Plus, love the mobile apps. Seems very well-thought out. And also love the announcements feature. Such a time saver. Cons I really can't think of anything. It's a great piece of software. Reason for choosing Textline Simpletexting, SendInBlue, EZ Texting, Avochato, TextMagic, Heymarket, Salesmsg, Call Loop. Review Source SC Sarah C. Owner Sports Used the software for: Less than 6 months ### "A Very Impressed new user" February 26, 2021 5.0 Very happy with the company. Pros This software is a inexpensive way to stay in contact with our customer base, and provide them almost daily updates on our daily offerings Very satisfied with the platform, and the customer service has been first rate for us Highly recommended Cons The fact that I can not delete a contact that has the wrong info. Review Source Response from Textline March 15, 2021 Hi Sarah, Thank you for taking the time to write this review! Happy to hear we can provide a way for you to connect with your customers on a daily basis. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team AB Amy B. Office Manager Medical Practice Used the software for: 1-2 years ### "Makes mass texting easy! " October 3, 2023 5.0 Overall, having a good experience. Phone support would be helpful but text support seems to be responsive and sufficient. Pros I like how easy it is to prepare and send a text to all of my patients. Cons I don’t love the way I was initially set up as the rules weren’t made clear to me and it took several weeks to fix the issues I needed to fix to get a text out. I also don’t love that I am not alerted via email or text when someone unsubscribes. Review Source Bedir A. Logistics and Software Used the software for: Less than 6 months ### "Good Internal Messaging Software" December 11, 2017 4.0 Pros We use this as a primary form of communication with our assets. The search function is smart and is very useful when looking through multiple converstaions. Review Source JT Jolijt T. Director of Grwoth Apparel & Fashion Used the software for: Less than 6 months ### "Great software" October 13, 2020 5.0 Pros Textline let's us really easily text customers in a way that feels personal and friendly. The only software we found that really accomplsihed that. Cons Needs more advanced features to help you effectively organize/delegate work across a team. I'm sure that's coming! Review Source Response from Textline October 28, 2020 Hi Jolijt, Thank you for taking the time to write this review! Happy to hear you feel Textline helps you reach your customers in a personal and friendly manner. We value your support and we're always open to hearing your feedback. We look forward to launching more features for your teams! Happy Texting! Nancy from the Textline Team CC Craig C. COO Pharmaceuticals Used the software for: 1-2 years ### "Great software for customized SMS" September 1, 2020 5.0 Pros User on other side receives a normal, non-spam looking SMS. For all they know, you are texting from a smart phone. Cons No complaints, product was easy to use and intuitive Review Source Response from Textline September 15, 2020 Hi Craig, Thank you for taking the time to write this review! It makes me so happy to hear that you find Textline easy to use. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team VF Victoria F. Senior Recruiter Human Resources Used the software for: Less than 6 months ### "Amazing Customer Service" March 18, 2021 5.0 I love the experience with Textline. It allows me to reach out to several people at once. Pros I love how quickly the customer service department gets back to you. Cons I love everything about it! I wish I didnt have to click on the Send button to send a message and would just be able to click enter but besides that I am ok! Review Source Response from Textline April 28, 2021 Hi Victor, Thank you for taking the time to write this review! We love supporting you and are glad to hear you are loving us and the Textline platform back! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team DS Dimitre S. President Hospitality Used the software for: Less than 6 months ### "Great service " January 21, 2022 5.0 Pros Easy to use, easy to setup. Different options for internal communication Cons Nothing that I did not like so far. Just started using the service Review Source Response from Textline February 17, 2022 Hi Dimitre, thank you for taking time out of your day to write this review! I'm happy to hear that you find Textline easy to use and easy to setup. We value your support and we're always open to hear your feedback. Happy Texting! Jenny from the Textline Team JL Jaime-Jin L. CEO Education Management Used the software for: 1-2 years ### "Great, simple texting tool — good for small teams" April 19, 2021 5.0 Pros Textline allows us to automate messages, send announcements to users, and save templated responses. Cons The insights features could be stronger. Review Source Response from Textline April 28, 2021 Hi Jaime, Thank you for taking the time to write this review! It makes me so happy to hear you find Textline as a great tool for teams. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team LJ Louis J. Project executive Architecture & Planning Used the software for: 6-12 months ### "Easy, useful, great service" January 29, 2021 5.0 Pros We are using the software a bit differently from most, but the team helped tii hi BJ through our ideas and develop strategies that worked for us. It has been easy to use and our clients like it also. Cons Exporting is clunky, would like to export conversations in bulk, also tracking responses could be easier. Reason for choosing Textline Cost Review Source Response from Textline February 4, 2021 Hi Louis, Thank you for taking the time to write this review! It has been a pleasure working with your team to develop your SMS strategy! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy VR Verified Reviewer CEO Food & Beverages Used the software for: Less than 6 months ### "Allowed us to bring an MVP to market so easily" June 27, 2019 5.0 Pros ease of use functionality multiple​-device access Cons not available... had nothing but positive experience Review Source NL Nick L. Network Team - Projects Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Textline" May 11, 2020 5.0 Pros Textline Sales/Support is very open to hearing our needs, and acts accordingly. Scheduled messages and automation are excellent features as well. Cons While rare, there can be very brief service degradations, but thats expected with most any SaaS Review Source Response from Textline May 18, 2020 Nick, Thank you for taking the time to write this review! It makes me so happy to hear you feel heard and supported. Also good to know scheduled messages and automations are a help to your business! We value your support and we're always open to hearing your feedback. Happy Texting! Laura from the Textline Team zL zevy L. Director Construction Used the software for: Less than 6 months ### "Very satisfied!" October 15, 2021 5.0 Pros The product is easy to use and customer service is quick Cons The price could be better for our business needs Review Source Response from Textline October 20, 2021 Hi Zevy, Thank you for taking the time to write this review! Aside from continuously striving to make an accessible and easy-to-use platform, we believe we bring value with excellent customer service. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team NP Nia P. Marketing Consultant Marketing and Advertising Used the software for: 6-12 months ### "The Power Of Mobile Text Message Marketing " April 14, 2020 5.0 The overall customer experience is great. \[SENSITIVE CONTENT HIDDEN\] responds quickly to emails and text with a definitive direction or resolution. Pros Simple, quick and easy to use. The announcement feature allows bulk texting to groups. No integration required, since the platform is cloud based. Cons Trying to import was a challenge initially because the system is particular about the column names being specific, although once you do it “right” is very simple. I suggest using a standard template and Textline has an example available. Review Source Response from Textline May 4, 2020 Hi Nia, Thank you for taking the time to write this review! It makes me happy to hear you find Textline simple, quick, and easy to use and you are finding Announcements useful! We value your support and we're always open to hear your feedback. We appreciate you sharing tips on making importing easier as well. Happy Texting! Nancy from the Textline Team MF Michael F. Agency Owner Insurance Used the software for: Less than 6 months ### "Excellent Tech Support" February 24, 2021 5.0 A+A+A+A+A+ Pros I like the ease of texting and also like the Address Book Cons Nothing just took a while to learn the system Review Source Response from Textline March 15, 2021 Hi Michael, Thank you for taking the time to write this review! We love being able to provide you with an easy way to text customers, manage your contacts and their consent to receive texts. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team MK Morgan K. Customer Care Supervisor Consumer Goods Used the software for: I used a free trial ### "Great tool and amazing support" November 18, 2020 4.0 Pros Quick easy to use and helps us communicate with our customers is a more convenient way. Our Rep \[SENSITIVE CONTENT HIDDEN\] is always willing to answer my questions and pass on my feedback. Cons Hoping for future improvement with the Zendesk integration Review Source Response from Textline December 18, 2020 Hi Morgan, Thank you for sharing your thoughts about Textline. We are happy to be helping you communicate with customers in a more convenient way. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team RG Ritchie G. QI DIrector Hospital & Health Care Used the software for: I used a free trial ### "Loving the free trial!" April 26, 2021 5.0 Pros The response rate and support of the team. The easy use and ability to bring in data. The canned surveys. Cons Haven't found anything we don't like yet. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Textline The ability to trial it is what sold us b/c we realized just how much use we can get from it and it's exactly what we're looking for to tap into the community for people that aren't yet in our panel. Review Source Response from Textline May 7, 2021 Hi Richie, Thank you for taking the time to write this review! Love to hear that Textline is easy to use and our support team has provided the service you need! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team SB Susie B. Community Coordinator Marketing and Advertising Used the software for: Less than 6 months ### "What a great platform!" September 18, 2020 5.0 The support is UNMATCHED. They are always there and QUICKLY. If you need anything from their team, they will make it happen no matter what. I don't think I've had such amazing support from a software-- or basically any company. Pros So intuitive. Everything was so easy to figure out and use. Cons The pricing structure wasn't particularly clear when I signed up, but we made it work! Alternatives considered [Textedly](https://www.capterra.com/p/150912/Textedly/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Textline Ease of use and pricing. Review Source Response from Textline September 26, 2020 Hi Susie, Thank you for taking the time to write this review! It makes me so happy to hear Textline is intuitive for you and our Support is unmatched! We value your support and we're always open to hearing your feedback, we only want to get better! Happy Texting! Nancy from the Textline Team BW Blaine W. Director of Guest Services Religious Institutions Used the software for: 2+ years ### "Textline rocks!" September 17, 2019 5.0 Pros It does what we need it to and efficiently. We get messages out to our customers instantly. Cons Usage could be a little clearer. It’s tough to find contacts at times. Review Source GW Gary W. Manager Hospitality Used the software for: Less than 6 months ### "Great Game Changer" June 8, 2021 5.0 Pros We communicate with prospects, incoming and current guests primarily via text. Textline greatly simplifies Cons All good. No downside yet. We have not found any problems Review Source Response from Textline June 15, 2021 Hi Gary, Thank you for taking the time to write this review! We love to hear we are a game-changer for your business communications. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team DS Desiree S. VP Of Operations Insurance Used the software for: Less than 6 months ### "Very Happy " March 17, 2021 5.0 It is all great so far Pros I love the hands-on customer service. Keepler is amazing. Cons I do not like that I have to tag a column in my spreadsheet Reason for choosing Textline price and dashboard Review Source Response from Textline April 28, 2021 Hi Desiree, Thank you for taking the time to write this review! It makes me so happy to hear you appreciate our hands-on customer service. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team VR Verified Reviewer Senior Marketing Leader Consumer Services Used the software for: Less than 6 months ### "Great Texting Service" January 20, 2020 4.0 Pros The software works quite well. I used it to send announcements to a group of more than +400 people and it always worked great. I liked the announcement feature and really enabled our group to communicate important details. Cons The mobile app could be improved. It doesn't feel native to iOS and some screens did not render well. 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