Best For

TL Connect's Customer Engagement Platform is ideal for brick-and-mortar businesses of all sizes with repeat customers who want to increase their customer base, engage customers & keep them returning.

Product Details

Our Customer Engagement Platform allows your business to communicate directly to customers via SMS or MMS message, which has a 98% open rate. The platform allows merchants to create Auto-Responders which send text messages to subscribers after certain criteria is met. Customers sign-up using a fast, easy kiosk. Then, powerful features such as the Digital Punch Card, We Miss You offers, Keyword Marketing, Birthday Club, Custom Mini-URLs, & many more can be used.

Contact Details

TL Connects

http://tlconnects.com/

Founded in 2010

Located in United States

Starting Price

  • $199.00/month
  • Pricing per location per month. Multiple locations $159/month/location

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Marketing & Loyalty Program Features

2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls/Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Activity Tracking
CRM
Gift Card Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Referral Tracking
Rewards Management
A/B Testing
Analytics/ROI Tracking
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages/Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Marketing & Loyalty Program Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

Showing Most Helpful

Showing 14 of 14 reviews

Showing Most Helpful

Showing 14 of 14 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Avatar Image
Mark C.
Merchant Services
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 2, 2017

“If I owned 20 locations, I'd have a kiosk in every one”

ProsEase of use; great communications tool to create meaningful dialogue between merchant and customer. Merchants who use all the features will be amazed at what this platform can do for them. The ability to recapture lapsed customers is reason enough to buy in.
ConsWish there were more of these around town. What merchants don't realize is how much demand there is from customers for an easy to use, non-invasive texting tool. Also, merchants misunderstand the concept of loyalty, thinking they need to GIVE AWAY product when actually they are GETTING more sales due to the enhanced relationship.
Reviewer Source 
Source: Capterra
November 2, 2017
Cindy R.
Owner
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
March 27, 2018

“This software is very user friendly. No complaints here ”

ProsAn economical way to reach out to the customer and simlpe enough that it is not intimidating to less computer savvy customers. This software seems to be very flexible and can be designed to meet the needs of different establishments.
ConsI can not think of anything that I am unhappy or dissatisfied about. I have not come across anything that I would say I wish this software could do .....
Reviewer Source 
Source: Capterra
March 27, 2018
Leslie W.
Marketing Coordinator
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 20, 2017

“TL Connects helps us easily connect with our guest! This company is great to work with! ”

OverallWe can track our guest activity daily if we wish too. We can see activity from checkins to redemptions and offers. Everything is easy to use and seamless.
ProsEasy communication with guest and the company. Customers have simple steps to sign up for great offers and communication with us. TL Connects makes it simple to contact them and fast response to answers if we need them!
Reviewer Source 
Source: Capterra
October 20, 2017
Sandra B.
General Manager
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 9, 2018

“Easy to use and customers love it”

Overallrepeat customers. New customers. and loyal customers.
Prosyou don't have to keep track of anything, it does it for you. I like that it also don't text you all the time.
Conssometimes the connection goes down. but other than that it is a good product. I have suggested it to other companies too.
Reviewer Source 
Source: Capterra
March 9, 2018
Sohail B.
Owner
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
March 9, 2018

“Well setup system that provides great value for money. We have many returning customers!”

ProsThe loyalty program and text alert system. Loyalty program brings back customers and make this a great addition.
ConsGlitches that occur sometimes and not being able to connect to the POS. if we could see the checking and rewards on the POS Square system that would help very much.
Reviewer Source 
Source: Capterra
March 9, 2018
john p.
store manager
Automotive, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 9, 2018

“The customer's always love checking in!”

Overalla great communication between us and our customers
ProsIt's great to be able to reach out to our database of customers whenever we'd like. We also especially like the option of reaching outside in order to get new customers as well.
ConsOccasionally we could use more characters when creating messages. We like to put out text blasts with specials and once in a while we run out of space.
Reviewer Source 
Source: Capterra
March 9, 2018
Jennifer F.
Sr Marketing & Merchandising Analyst, Retail Store
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
October 23, 2017

“Wonderful, easy to use loyalty program”

ProsIt's a good problem to have, but in six months we have over 4,000 subscribers. The ability to select what subscribers we would like to send messages to helps us use as many credits as we can each month while sending out more than one promotion.
ConsWhile we like the filters the best about the software, there could still be more enhanced options, like the ability to customize these more. We would also like to be able to roll over all credits, not just additional ones purchased.
Reviewer Source 
Source: Capterra
October 23, 2017
Alexander E.
President
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 19, 2017

“Excellent Experience Since Day 1”

OverallSoftware drives footsteps into our store which we in turn convert to dollars in the register. This product is very easy to use and I recommend it to everyone who will listen.
ProsSoftware is very easy to use and setting up promotions is intuitive. Support is always ready to jump in and assist whenever needed. I recommend this program to all of my fellow franchisees and I am trying to get our ad fund to pick it up for our entire market.
Reviewer Source 
Source: Capterra
October 19, 2017
Navin J.
CIO
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
March 9, 2018

“great product”

ProsThe product is easy to use and customers love the product. I takes having to manage a loyalty program.
ConsOnly problem with the software is wish the reporting would let the administrator do more task in terms of monitoring.
Reviewer Source 
Source: Capterra
March 9, 2018
Avatar Image
Brian H.
Manager
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 14, 2018

“Easy to use and does a great job of bringing folks in!”

OverallDoes a great job of reminding folks we are here
ProsEase of use. The back office is easy to navigate. Other than sending your own texts everything is pretty much automated so it needs very little interaction.
ConsI get busy and forget to use it to it's full potential! Would love a reminder before the end of the month to usey included texts.
Reviewer Source 
Source: Capterra
March 14, 2018
Mike S.
Regional manager
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
December 11, 2017

“Karagan is always so helpful. She is a great value to your business. ”

ProsAbility to bring the guest back. Easy to use. I like the reporting aspect and ability to track the usage of guests who redeem their coupons.
Reviewer Source 
Source: Capterra
December 11, 2017
Meredith M.
Assistant to the owner/ manager
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 23, 2017

“easy to use software and great customer service”

Overallan easy way to reach out to our customers that don't check their email very often.
Prosvery easy to use and learn. easy installation. Could include a picture in the message that goes out to customers.
Conslimited amount of characters. we had an issue the first message that we sent out about it not sending out to all of our members. sometimes our ipad will have a long delay when people submit their number to check in.
Reviewer Source 
Source: Capterra
October 23, 2017
Erica G.
Co-owner
Food & Beverages, Self-employed
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
March 27, 2018

“Easy start-up, frequent trouble with ipad”

OverallAble to move product better and market
ProsAble to move product with offers. The offers are easy to put together and easy to send out. Great marketing tool.
ConsA little expensive, hard to be consistent with sending out text. Not many cons with the software, very user friendly and straight forward.
Reviewer Source 
Source: Capterra
March 27, 2018
Matthew B.
Owner
Food & Beverages, 1-10 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
2/5
Features
4/5
Value for Money
1/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
March 27, 2018

“Average at best”

OverallAbility to reach out to my customers easily.
ProsAbility to reach out to my customers is great. Customers love being able to login in and get free product.
ConsThe cost is far too expensive for what we are getting in return. The stability of the iPads is horrible. We have gone through several!
Reviewer Source 
Source: Capterra
March 27, 2018