--- title: "TL Connects Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TL Connects Software - reviews, pricing plans, popular comparisons to other Mobile Marketing products and more." source_url: "https://www.capterra.com/p/168227/TL-Connects-Marketing/" page_type: "product" language: "en" --- # TL Connects Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) TL Connects ## What is TL Connects? Our Customer Engagement Platform allows your business to communicate directly to customers via SMS or MMS message, which has a 98% open rate. The platform allows merchants to create Auto-Responders which send text messages to subscribers after certain criteria is met. Customers sign-up using a fast, easy kiosk. Then, powerful features such as the Digital Punch Card, We Miss You offers, Keyword Marketing, Birthday Club, Custom Mini-URLs, & many more can be used. ## What is TL Connects used for? [Mobile Marketing](https://www.capterra.com/mobile-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $199 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TL Connects?[Manage this product listing](https://www.g2.com/products/tl-connects-marketing-communcations-platform/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TL Connects 4.5 (14) VS. [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting Price $199 Per Feature, Per Month Starting Price $20 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (14) Ease Of Use 4.5 (120) Value For Money 4.4 (14) Value For Money 4.3 (111) Customer Service 4.6 (14) Customer Service 4.3 (114) ## TL Connects alternatives [4.3 (716)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Trumpia](https://www.capterra.com/p/131015/Trumpia-2-0/) [4.5 (120)](https://www.capterra.com/p/131015/Trumpia-2-0/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131015/Trumpia-2-0/) [Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) [4.5 (1,158)](https://www.capterra.com/p/148516/Marketing-360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148516/Marketing-360/) [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) [4.2 (531)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) ## FAQs about TL Connects Overview ### Which roles and teams benefit most from TL Connects? TL Connects is most used by business owners, general managers, and retail operations leaders who need centralized visibility across locations, payments, and daily performance. Marketing and merchandising teams use it to coordinate promotions and store execution, while IT and executive leaders rely on it for system oversight, reporting, and operational decision-making. Answer based on 14 reviews Overview ### What company size and specific industries is TL Connects built for? TL Connects is designed for brick-and-mortar businesses of all sizes that rely on repeat customers. It fits retail, service, and other physical-location businesses that want to build a larger customer base, keep customers engaged, and encourage them to return. Features and Usability ### What are the key features of TL Connects? TL Connects offers contact management, customer database, and lead management for organizing audience data. It includes SMS Marketing, MMS, mass texting, scheduled messaging, and mobile keywords for text campaigns, plus campaign management, marketing automation, segmentation, and multi-channel marketing. Additional features include loyalty program, rewards management, member portal, reporting/analytics, and ROI tracking. Getting Started and Support ### What training and onboarding options does TL Connects offer? TL Connects provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and feature lookups. Getting Started and Support ### What customer support options does TL Connects offer? TL Connects provides chat support for customer help. Support details beyond chat are not listed in the catalog. No reviewer feedback about support experience is available, so response speed, helpfulness, and common frustrations cannot be assessed from the provided information. ## Features AI summary Based on 3,882 Mobile Marketing reviews Capterra reviewers highlight these as the top features buyers look for in SMS Marketing software: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) TL Connects supports **Mass Texting**, one of the most requested capabilities in this category. However, it does not include **SMS Messaging** or **Campaign Scheduling**. Instead, it offers **Scheduled Messaging** (**49%**), which still gives businesses a way to plan message delivery in advance. Together, these features help businesses reach large audiences more efficiently, time outreach more effectively, and keep communication organized. Activity Tracking Track and document all activities across devices, networks, and other systems Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Contact Management Manage, organize, and store contact information Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Gift Card Management Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process TL Connects 27 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Management: Manage, organize, and store contact information - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - QR Codes: Matrix barcode that stores information - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Segmentation: Group leads or contacts based on their specific characteristics - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Text-to-Win: Messaging system designed for contests and sweepstakes --- Get Advice We can help you find the software with the features you need. Features 4.6 (14) 4.6 Based on 14 reviews ## Pricing Value for money 4.4 (14) Basic $199.00 Per Feature,Per Month Value for money 4.4 (14) 4.4 Based on 14 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (14) 4.6 Based on 14 reviews ## User reviews Overall rating 4.5 Based on 14 reviews Filter by rating 5(9) 4(3) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent EG Erica G. Co-owner Food & Beverages ### "Easy start-up, frequent trouble with ipad" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 March 27, 2018 Able to move product better and market Pros Able to move product with offers. The offers are easy to put together and easy to send out. Great marketing tool. Cons A little expensive, hard to be consistent with sending out text. Not many cons with the software, very user friendly and straight forward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Cindy R. Owner ### "This software is very user friendly. No complaints here " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 27, 2018 Pros An economical way to reach out to the customer and simlpe enough that it is not intimidating to less computer savvy customers. This software seems to be very flexible and can be designed to meet the needs of different establishments. Cons I can not think of anything that I am unhappy or dissatisfied about. I have not come across anything that I would say I wish this software could do ..... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Matthew B. Owner Food & Beverages ### "Average at best" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 March 27, 2018 Ability to reach out to my customers easily. Pros Ability to reach out to my customers is great. Customers love being able to login in and get free product. Cons The cost is far too expensive for what we are getting in return. The stability of the iPads is horrible. We have gone through several! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Brian H. Manager ### "Easy to use and does a great job of bringing folks in!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 14, 2018 Does a great job of reminding folks we are here Pros Ease of use. The back office is easy to navigate. Other than sending your own texts everything is pretty much automated so it needs very little interaction. Cons I get busy and forget to use it to it's full potential! Would love a reminder before the end of the month to usey included texts. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NJ Navin J. CIO ### "great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 9, 2018 Pros The product is easy to use and customers love the product. I takes having to manage a loyalty program. Cons Only problem with the software is wish the reporting would let the administrator do more task in terms of monitoring. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Sohail B. Owner ### "Well setup system that provides great value for money. We have many returning customers!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 9, 2018 Pros The loyalty program and text alert system. Loyalty program brings back customers and make this a great addition. Cons Glitches that occur sometimes and not being able to connect to the POS. if we could see the checking and rewards on the POS Square system that would help very much. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JP john P. store manager Automotive ### "The customer's always love checking in!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2018 a great communication between us and our customers Pros It's great to be able to reach out to our database of customers whenever we'd like. We also especially like the option of reaching outside in order to get new customers as well. Cons Occasionally we could use more characters when creating messages. We like to put out text blasts with specials and once in a while we run out of space. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Sandra B. General Manager ### "Easy to use and customers love it" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 9, 2018 repeat customers. New customers. and loyal customers. Pros you don't have to keep track of anything, it does it for you. I like that it also don't text you all the time. Cons sometimes the connection goes down. but other than that it is a good product. I have suggested it to other companies too. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MS Mike S. Regional manager ### "Karagan is always so helpful. She is a great value to your business. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 11, 2017 Pros Ability to bring the guest back. Easy to use. I like the reporting aspect and ability to track the usage of guests who redeem their coupons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mark C. Merchant Services ### "If I owned 20 locations, I'd have a kiosk in every one" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2017 Pros Ease of use; great communications tool to create meaningful dialogue between merchant and customer. Merchants who use all the features will be amazed at what this platform can do for them. The ability to recapture lapsed customers is reason enough to buy in. Cons Wish there were more of these around town. What merchants don't realize is how much demand there is from customers for an easy to use, non-invasive texting tool. Also, merchants misunderstand the concept of loyalty, thinking they need to GIVE AWAY product when actually they are GETTING more sales due to the enhanced relationship. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. 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