--- title: "Smartwaiver Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smartwaiver Software - reviews, pricing plans, popular comparisons to other Waiver products and more." source_url: "https://www.capterra.com/p/168238/Smartwaiver/" page_type: "product" language: "en" --- # Smartwaiver Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smartwaiver ## What is Smartwaiver? Smartwaiver is an online waiver solution for your business. We convert release of liability waivers into interactive digital documents that can be signed online and at your location on any device. Once signed, the participant information and signed, legal document are stored in a secure, online database that can be accessed at any time. Based in Bend, Oregon we are trusted by thousands of businesses around the world. ## What is Smartwaiver used for? [Waiver](https://www.capterra.com/waiver-software/)[Content Management](https://www.capterra.com/content-management-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price $18 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smartwaiver?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.smartwaiver.com&name=Smartwaiver) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smartwaiver 4.8 (51) VS. [4.7 (119)](https://www.capterra.com/p/205117/Dokmee-ECM/reviews/) Starting Price $18 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (50) Ease Of Use 4.6 (28,476) Value For Money 4.8 (47) Value For Money 4.6 (20,602) Customer Service 4.8 (43) Customer Service 4.5 (18,597) ## Smartwaiver alternatives [4.4 (1,021)](https://www.capterra.com/p/123400/revver/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.6 (2,243)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (153)](https://www.capterra.com/p/142300/Adobe-Experience-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [Google Drive](https://www.capterra.com/p/161425/Drive/) [4.8 (28,600)](https://www.capterra.com/p/161425/Drive/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161425/Drive/) [View all alternatives](https://www.capterra.com/p/168238/Smartwaiver/alternatives/) ## FAQs about Smartwaiver Overview ### What problems does Smartwaiver solve? Smartwaiver solves slow paper-based waiver collection, check-in bottlenecks, scattered consent records, and difficult customer lookup by digitizing signatures, pre-arrival forms, kiosk workflows, and searchable storage. Activity operators, front-desk staff, tour businesses, dive shops, and administrators benefit most by reducing delays, paperwork, and manual data handling. Answer based on 26 reviews Overview ### Which roles and teams benefit most from Smartwaiver? Smartwaiver is most used by owners, presidents, and other business leaders, along with operations managers, administrators, and guest services teams. These roles rely on it to collect digital waivers, speed customer check-in, reduce paperwork, maintain organized records, and support smoother day-to-day operations in activity-based businesses and organizations. Answer based on 51 reviews Overview ### What company size and industries is Smartwaiver built for? Smartwaiver serves small businesses first, with 96% of reviewers from that segment, especially in Leisure, Travel & Tourism at 26%. It also fits Recreational Facilities and Services at 17% and Sports at 13%, matching its focus on adventure tours, gyms, rentals, events, and similar operations for waiver collection. Answer based on 51 reviews Features and Usability ### What are the key features of Smartwaiver? Smartwaiver includes core digital waiver tools like customizable forms, electronic signatures, online signing, and secure document storage. Reviewers also highlight differentiators such as waiver kiosk mode, QR code and email distribution, booking system integrations, and searchable customer records that support faster check-in and repeat-guest tracking. Answer based on 38 reviews Limitations ### Does Smartwaiver have bugs or reliability issues? Smartwaiver works reliably for most teams day to day, with simple setup and dependable waiver collection. Some admins still describe the back-end as clunky, mention occasional integration delays or unresolved bugs, and want clearer setup guidance, but support is often described as responsive and helpful when issues appear. Answer based on 15 reviews Integrations ### Which third-party tools and platforms does Smartwaiver integrate with? Smartwaiver integrates with FareHarbor and Starboard Suite, plus other booking, CRM, and email tools in its catalog such as Booking Boss, Constant Contact, Emma by Marigold, Mailchimp, Mindbody, Rezdy, TicketingHub, TrekkSoft, and Xola. It also lists Epicor, The Flybook, TRYTN, and Zaui. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does Smartwaiver offer? Smartwaiver provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup, documentation offers written reference material for self-paced review, and videos provide visual walkthroughs of product features and setup steps. Getting Started and Support ### What customer support options does Smartwaiver offer, and how do users rate the experience? Smartwaiver offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as fast, friendly, and effective, with quick help during setup, customization, billing, and fixes. Common frustrations center more on product limitations and workflow gaps than on the support team’s responsiveness. Answer based on 24 reviews Features and Usability ### How well does Smartwaiver handle digital waivers? Smartwaiver makes digital waiver collection easy through links, QR codes, kiosks, and website embeds. Small businesses, tour operators, and nonprofits like the flexible form setup, repeat-customer tracking, and faster check-in, though some teams want better search, reporting, printing options, and more consistent mobile or sync performance. Answer based on 38 reviews ## Features AI summary Based on 156 Waiver reviews Capterra reviewers highlight these as the features buyers care about most when choosing waiver software: - **Customizable Fields** (**57%** of reviewers rated this feature as critical) - **Event Management** (**64%**) - **Mobile Signature Capture** (**61%**) Smartwaiver includes **Customizable Fields** and **Mobile Signature Capture**, so businesses can tailor waiver forms to their needs and collect signatures directly from mobile devices. However, it does not offer **Event Management**. Instead, it provides **Secure Data Storage** (**70%**) and **Online Signing** (**57%**), which give teams a reliable way to store completed waivers and collect signatures remotely, helping businesses keep records organized and make the signing process easier for customers. Customizable Fields 4.9 (19) 78.95% of 19 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Mobile Signature Capture 5.0 (18) 88.89% of 18 reviewers that rated this feature as important or highly important Capture signatures via mobile devices Secure Data Storage 5.0 (13) 107.69% of 13 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Online Signing 5.0 (20) 95.00% of 20 reviewers that rated this feature as important or highly important Allow users to sign documents or contracts online Customizable Templates 5.0 (20) 95.00% of 20 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Access Controls/Permissions 4.8 (15) 73.33% of 15 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Smartwaiver 28 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Mobile Signature Capture: Capture signatures via mobile devices - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Signing: Allow users to sign documents or contracts online - Photo Capture: Capture photos for any type of use case - QR Codes: Matrix barcode that stores information - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Searchable Database: A collection of records that can be retrieved based on specific queries - Secure Data Storage: Securely stores data to prevent data loss or breaches - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Waiver Kiosk: Set up computers on location to help users sign waivers on-site --- Get Advice We can help you find the software with the features you need. Features 4.8 (50) 4.8 Based on 50 reviews ## Pricing Value for money 4.8 (47) Free Trial Basic $18.00 Usage Based,Per Month Value for money 4.8 (47) 4.8 Based on 47 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[ Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/)[ Rezdy](https://www.capterra.com/p/122690/Rezdy/)[ TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/)[ Starboard Suite](https://www.capterra.com/p/120957/Starboard-Suite/)[ Emma by Marigold](https://www.capterra.com/p/75428/Emma/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (43) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (43) 4.8 Based on 43 reviews ## User reviews Overall rating 4.8 Based on 51 reviews Filter by rating 5(43) 4(7) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent CD Christina D. Owner Leisure, Travel & Tourism ### "Digital Waiver with no hassle" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 2, 2024 Overall experience is great. I've been using Smartwaiver for 4 years and so far only contacted the support once. Pros Easy to use, easy to integrate to another platform, I can upload my own template and change it anytime. Cons 1\. A bit pricey. 2. I can't send waiver as an attachment to customer's email direct from the dashboard. I can only send the link. This is quite a challenge for our seniors customer due to them not a tech savvy. Alternatives considered [Wherewolf](https://www.capterra.com/p/178859/Wherewolf/) Reasons for choosing Smartwaiver Cheaper Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GW George W. President Civic & Social Organization ### "Liability Waiver Record " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 5, 2023 Just love this system, makes life easy at event check in Pros Users can complete the liability waiver in advance of the event, thereby reducing time waiting at check in. Cons Does not list the full name of the person in the management report Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Andy M. Owner Leisure, Travel & Tourism ### "Smart Choice " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2023 Great customer support and very responsive on questions. Pros Easy to use and less paper! Great dashboard to see status each day or month. Cons Some things could not be customized for our business Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LG Leslie G. Executive Director Non-Profit Organization Management ### "Makes it easy to get signatures on waivers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 16, 2023 The support team responds quickly and provides easy to follow instructions. Also, when I've had billing questions, they were handled effectively too. Pros We need to have participants sign waivers whenever they join our program. All activities take place outdoors, so our coaches have the waivers on their phones. It's very easy to hand the phone to a new participant and have the complete the waiver. Cons It would be extremely helpful to see which kiosk (cell phone) was used to get each signature so we know how many people we are serving at each location. Now we have to pull up every waiver, look at the time and date, tag it with a specific program location, and then filter by tags, one location at a time. A report that showed counts by tag (or ideally kiosk name) for a user defined date range would save us a lot of time. Reasons for choosing Smartwaiver I couldn't find another product that allowed us to easily create waivers and capture signatures, for a reasonable price. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AG Amanda G. Owner, Artist Cosmetics ### "Smartwaiver for Permanent Makeup Waiver Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2023 Pros The ability to send clients links to the waivers I need. Cons Perhaps it feels a little dated aesthetically. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BC barry C. Chief Instructor Aviation & Aerospace ### "Gre!at Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2023 Maintenance of data and integration with other software makes for less labour costs per hour. Pros This product is easy to use and frees up administration to be able to work more efficiently. Cons Not many improvements needed that I can see. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CL Christina L. Manager Sports ### "Smartwaiver seamless transition with Diveshop360" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2023 Liability forms Pros The customer service support is absolutely fantastic! An email is returned within 1 day, forms are uploaded and are ready to go! Cons I think a folder system for the users to see would be helpful. We could store forms we do not need at the time, and organize the ones we do. Reasons for choosing Smartwaiver Friend recommendation Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MR Molly R. Reservation Coordinator Leisure, Travel & Tourism ### "Perfect fit for our needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 23, 2023 I have been pleased with the ease and functionality of Smartwaiver. Pros SmartWaiver has been a great addition to our company operations. It integrates into our booking software with ease. The usability is so easy, most things I can handle on my own. One of the key features that drew us to SmartWaiver was the ability to put our account in maintenance mode for our off season and not be charged the full monthly rates. Cons There have been a few hiccups along the way, but nothing major and the SmartWaiver team quickly and easily remedied the issues. Alternatives considered [Wherewolf](https://www.capterra.com/p/178859/Wherewolf/) Reasons for choosing Smartwaiver We did not need a complicated product at a high price. SmartWaiver was simple and had a price model that fit our needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LO Lorrie O. Owner Recreational Facilities and Services ### "Smart Waiver-A Great Product for Business That Requires Waivers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2023 Great Experience! Thank you! Pros Easy to use; easy to set up kiosks, good customer support, storage, reliability, takes picture of customer which is so helpful Cons It would be nice to link the Minor Waiver to the Adult Waiver as customers get a bit irritated when they have to input the same infomation again. Setting up on line waiver video would be helpful as this is something we need to do. Reasons for choosing Smartwaiver previous owner chose product Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DY David Y. Program Admin Non-Profit Organization Management ### "A flexible digital waiver that can be easily configured and deployed" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 19, 2023 Pros We run a distributed volunteer based non-profit that requires liability waivers for each customer. We used paper waivers and they just don't work for a distributed operation like ours. I researched potential solutions and Smartwaiver had the right features that allowed us to customize the waiver to match our paper waivers, allow for digital signatures, and was easily deployed across our partners and volunteers via the Smartwaiver Kiosk mobile app. Now we have a fully digitized waiver system as well as a way to track who our customers are. Volunteers can just download and register the kiosk app and it is easily administered via the admin console. Cons I have found a few bugs which I've reported. While they have been acknowledged, I haven't seen them result in an update of the software yet. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/168238/Smartwaiver/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Google Drive vs Smartwaiver](https://www.capterra.com/compare/161425-168238/Drive-vs-Smartwaiver)