Who Uses This Software?

All businesses that use release of liability waivers in their operations


Average Ratings

8 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
    See pricing details
  • Pricing Details
    Pricing based on number of NEW signed waivers collected.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SW Development
  • www.smartwaiver.com
  • United States

About Smartwaiver

Smartwaiver is an online waiver solution for your business. We convert release of liability waivers into interactive digital documents that can be signed online and at your location on any device. Once signed, the participant information and signed, legal document are stored in a secure, online database that can be accessed at any time. Based in Bend, Oregon we are trusted by thousands of businesses around the world.


Smartwaiver Features

  • Customizable Templates
  • Data Export
  • Online Signing
  • QR Codes
  • Searchable Database
  • Status Tracking
  • Waiver Kiosk

Smartwaiver Reviews Recently Reviewed!


LOVE, LOVE, LOVE!! No need for any other waiver software... don't recreate the wheel!!

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service was fantastic in helping us set up all our paper waivers into digital form. They've been prompt with every question we've had, and hands-on in helping updating waiver fields. They've worked with us to customize our pricing (which is comparable to paper waivers!) and they are overall just great. Customers additionally constantly comment on what a slick and snazzy system it is! Plus it's integrated fully with our reservation system, Flybook - an extra bonus!!

Overall: Made our transition from paper waivers to digital a pretty darn doable project! Allows for our customers to pre-registeter and save time during the check-in process. Gives us great tracking for demographics and how-they-heard, etc.

Smartwaiver has been an absolute godsend for our adventure boating business-we look like pros again!

Feb 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's not only super easy for our guests to use when making their reservations online, it's just as easy and reliable for dockside walk-up reservations. No more pages blowing in the wind, no more pens that don't work, no more passing clipboards around and no more scanning waivers at the end of the day/week/month/year!

Very straightforward to set up, no coding needed (from a users perspective). And it's very flexible and customizable, you can use your own language if you have a waiver you're already working with. We had our waiver online and testing in less than 30 mins.

One of the true joys of working with this software is knowing that the people who back it are pros. We've been using Smartwaiver for a few months, and any time we've wanted to make a change, support staff have been either immediately accessible (during business hours) or have the issue resolved by the next morning. Always friendly and helpful!

What an awesome way to simplify our waivers!

Nov 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service support was fantastic. They worked with us to convert all our paper waivers (about 1/2 dozen) into digital format and helped to customize all the proper fields/questions. The program is super easy to use and I can't think of any ways to improve it!

Overall: Saves us time and money!

Capterra loader

Smartwaiver makes waiver capture WAY FASTER!

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Customer service is outstanding. Waivers customization is simple

Cons: Least? There is nothing I can think of that Smartwaiver did not already address. No cons come to mind

Overall: Storage of paper waivers and then having to look them up is a thing of the past. Access is decentralized so any of my staff can see the waivers by logging in

Smarwaiver is a simple and effective tool for managing waivers in a business setting.

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I really enjoy Smartwaiver and all its many tools. For example, I appreciate that it gives specific information about the signed waivers, such as flagging waivers for review when a minors surname is different from that of the adult who is signing the waiver for them. That and similar functionalities really help streamline the waiver process.

Cons: I wish that on the waiver search interface there were options to search by categories other than last name and birthday. For example, it would be helpful to be able to search for first name.

Overall: Easily keeps track of signed waivers as well as has an app that allows customers to review and sign straight from a tablet at my company.

Super easy to use to create multiple waivers

Mar 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like being able to create many waivers, to make copies of those waivers if you need to make a slight adjustment. It is easy to add in check boxes and spots for people to initial. It seems to be easy for customers to fill it out

Cons: I wish you had the option to print out a waiver for people to sign in person if they are not able to use a computer. I know you can set up a kiosk for them but sometimes it is just easier to get them to sign it right there.

I use this software for my business.

May 04, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Online storage of waivers, and easy integration with booking engine, customers like it a lot.!!!!!!!!!!!!!!

Cons: Mobile device view is tough, when people sign a waiver it takes a few minutes to show up online, and I'm not sure if customers completed it accurately before we leave, unless I hover over their shoulder and watch.

Overall: Work flow problems eliminated

Dec 11, 2018
4/5
Overall