Halcyon Death Care Management Solutions

Halcyon


5 / 5
16 reviews

Who Uses This Software?

Funeral home owners and crematory owners that see the value for management systems to efficiently run their business.


Average Ratings

16 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
  • Support
    Business Hours

Vendor Details

  • Halcyon Death Care Management Solutions
  • halcyondcms.com
  • Founded 2002
  • United States

About Halcyon

Halcyon's Funeral Home Management Solution is a robust application to fully manage your funeral home. From custom obituary templates to powerful reporting functions, our comprehensive software gives you the tools you need to make the most of your time and resources. Halcyon's Crematory Management Solution handles trade and/or at need human and pet cremations. From body tracking to partner portals and financial reporting our software lets you run your entire Crematory.


Halcyon Features

  • Cremation Management
  • Funeral Ledger
  • Lot Management
  • Merchandising
  • Pre-Need Management
  • Routing

Halcyon Reviews Recently Reviewed!


Very comprehensive and user friendly.

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: All of the information that we need, whether it is funeral or financial related, is easy for even the novice, computer savvy employee to navigate. When we enter information into one location it populates to all of the forms and/or reports that it applies too. We are able to have forms, that are specific to our company, uploaded into Halcyon to have them populate as well. Halcyon technical support, has been open to suggestions, when it comes the improving, changing, or modifying most things, to accommodate our needs.

Cons: We have a few of our locations that are producing all of the necessary forms for funeral arrangements, out of Halcyon. There are only a couple of small issues, regarding information for these forms, being in different areas. So, until our Funeral Directors and/or office staff become comfortable with the system, the families may have to wait a little longer for them to be printed for their signatures.

Vendor Response

by Halcyon Death Care Management Solutions on December 15, 2017

Thank you Dennis for reviewing Halcyon! In an upcoming newsletter we will highlight how our system's customizing features allow you to hide fields so that those fields needed are more readily available.

Great, We love this program.

Apr 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It is easy to navigate. It is professional looking. It creates professional looking forms, it is easy to train new employees with Halcyon.

Cons: We have to be careful to update often because it will kick you out. When leaving the computer to go to the selection room, upon returning, depending on the family and the time needed to select, updating will loose all the info already keyed from last update. Death certificate total no longer exists when one key in a number selected. We want that feature back.

Vendor Response

by Halcyon Death Care Management Solutions on April 30, 2018

Thank you Carl for your kind review and thank you for trusting Halcyon!

Although Halcyon is not required to comply with HIPAA regulations we strive to anyway. Login timeout is one of those features that HIPAA requires and it is good security practice too. So we recommend you save often.

Related enhancements we are considering include lengthening the timeout and allowing purchasing line items to extend the quantity times price.

Using software for 4 years, easy to use and functional

Apr 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. You can customize for your business needs. Reports to complete monthly tasks are great.

Cons: Since you transferred to Firefox, minor issues went away. Can't change check numbers, if someone is using a check for purchases you need to wait for their return to pay bills, etc. I understand this is a security issue and helps you not forget to log in check amount. I will add check with estimate amount to continue working.

Vendor Response

by Halcyon Death Care Management Solutions on April 30, 2018

Hi Lee, Thanks for being such a loyal Halcyon user!

We never switched to any web browser. Halcyon is intended to work with any browser although Internet Explorer sometimes has problems.

When checks are used out of office for an unknown amount it is best practice to enter $0.00 or an estimated amount so you are handling that well. Fortunately persons with admin access can also reset the last check used.

Easy to use for a good price.

May 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Web-based design that can be accessed from anywhere is a very helpful tool. The MIP export is also very useful.

Cons: Not the easiest to use for multiple locations, it would be nice to have a better way to display multiple location information on paperwork and choose different locations for funerals. It would also be helpful to have separate sections for each of the pallbearers that could be exported directly into MIP.

Overall: Easier to do accounting and accounts receivable, Forms are easier to submit, Records are easily accessible.

Vendor Response

by Halcyon Death Care Management Solutions on May 07, 2018

Evan thank you for the kind review. We were not aware your had multiple locations. Fortunately we have your solution!

We will contact you this week and explain how our SuperAdmin feature can help with multi location and talk about the multi-branch feature we now have in the new Platinum version.

This program makes managing funeral homes and crematories easy!!

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Web based, easy to learn, affordable, provides lots of information in easy to read charts and graphs. Flow through information is very helpful.

Cons: you have to email tech support, but they are quick to respond and address the issue with little down time

Overall: cut down my computer time.

Vendor Response

by Halcyon Death Care Management Solutions on March 13, 2018

Thank you Jason for the kind comments. We love working with you!

This product has brought us into the 21st century and made funeral service more efficient.

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Excellent customer support. I appreciate the fact that I'm able to talk to a live person without going through many many exchanges. Punctual response and a willingness to see you through any challenges.

Vendor Response

by Halcyon Death Care Management Solutions on February 01, 2018

Thank you Mr Shaffer for your helpful review! Thank you for trusting Halcyon to help you run your business.

Owners & staff have worked with Halcyon for many years and are very pleased with the program!

Jan 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, functionality and quick customer response time! Our funeral home is very pleased with the pricing program as well.

Cons: Would like a few more features applicable to our particular usage but they are working on that for us.

Vendor Response

by Halcyon Death Care Management Solutions on January 29, 2018

Thank you Lori for continuing to trust Halcyon to run your business!

It fits our needs well. We're not a large enough firm for one of those enterprise solutions.

May 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, prefilled forms, great customer service, affordable, has pretty much all the features we use on a daily basis.

Cons: Not much I can think of, just not as fully featured as an enterprise solution, obviously. But it does have the ones we need the most.

Very well thought out user friendly

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: User friendly great customer support always working priced right cloud based search features admin documents list

Cons: Cannot choose date format which would keep all client info consistent with other paperwork otherwise very happy

We have 4 locations in Oregon 2 stand alone funeral homes and 2 cemetery funeral home combinations.

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We are please with all aspects of Halcyon. The forms, contracts, updates tutorials and customer support and much more. I would highly recommend Halcyon.

Vendor Response

by Halcyon Death Care Management Solutions on March 20, 2018

Thank you Tom for trusting us with your business for so many years!

Our experience has been great and

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly and adaptable to our needs. Halcyon has created a multi-functional product that takes all the information entered and formats it into different forms, etc.

Overall: Prepares all the necessary forms we need.

If you do not want to use all different aspects of Halcyon, then you have to navigate through all the information to get to only what you want. However, you can hide these fields from your screen.

Vendor Response

by Halcyon Death Care Management Solutions on December 13, 2017

Thanks Reggy. We are glad you are enjoying Halcyon. Thank you for the excellent review!

Halcyon Death Care Management Solutions Review

Nov 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very user friendly. We were all paper before using Halcyon and life is much easier now. Entered information self populates into death certificate as well as an obit. It's great that everyone can have access to information no matter what location they are at or even from home.

Cons: It would be nice if there was a credit card processing option but I have heard that is in the works. Also there are some basic reports options, such as a list a of cases, that are not available.

Overall: It's gone have well. Our rep is very responsive if we have any questions and has added features into Halcyon that are helpful for our business

Great software

Nov 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We went from the stone age to the new age and its working great. Very affordable and a must for any funeral home still working with paper.

Cons: Its a work in progress for Platinum users but things are always getting better

Efficient

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Less paperwork so makes my job more efficient and better for the environment

Cons: Can only upload one document at a time into the files tab

Overall: Easy to navigate the system. Support Halcyon provides is great.

Where Have You Been All My Life

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Halcyon is very easy to use and user friendly. It is very adaptable to our needs and is what I have been looking for in a computer software for years. Staff is friendly and quick to work with you on tech support issues and special projects.

Cons: The forms library is a little lacking in what I am use to, but the staff has been great about adjusting forms to fit what I want.

Overall: Great! I could not ask for better. Very helpful and listen to suggestions to make Halcyon greater than it already is.

Best Death Care Management System by far

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use

Customization

User Friendly

Simplicity (Not a lot of screens to navigate to get where you want to be)

Cons: Cities, States and Zip Codes not pre-loaded (It would be nice if you could type in a zip code and city and state auto popluate for you)