Automatic Data Processing

ADP Vantage HCM

3 / 5 123 reviews


Average Ratings

123 Reviews
  • 3 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

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About ADP Vantage HCM

ADP Vantage offers integrated tools to manage recruiting, talent management, time management, payroll and employee onboarding. It enables hiring managers to gain complete visibility of their recruitment drives and hire best of the talents available. The solution helps in designing and sharing the onboarding plans with the new hires, managers and their buddies. he built-in talent management tools help to sync employee performance with the company goals.


ADP Vantage HCM Features

  • Applicant Tracking
  • Attendance Management
  • Benefits Management
  • Career Development Planning
  • Compensation Management
  • Compliance Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Appraisal
  • Recruiting Management
  • Self Service Portal
  • Succession Planning
  • Time Off Management
  • Timesheets
  • Training Management

ADP Vantage HCM Reviews Recently Reviewed!

Robust HCM for Larger Companies

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Vantage is a good solution for larger companies and has good integration with recruiting and onboarding which helped us streamline some of our processes.

Cons: There was a steep learning curve for our managers, but ultimately we were able to get everything up and running smoothly.

Not User Friendly

Jul 13, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality

Pros: The system is cloud based which means I can access from any computer and there is a mobile application.

Cons: Poor customer service support, too many clicks to locate information I seek, "ghost" employees that disappear when in process to transfer, unable to attach documents

Accessibility doesn't usually go with HCM

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: As a user and beneficiary of ADP information, the system is very logical and intuitive. Our whole team leverages it and has become the backbone of our department.

Amazing product!

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Great product

Cons: none

Overall: I have used this software in every dealership that I have worked at! It is simply the best! I highly recommend it!

Recommendations to other buyers: none

Amazing ease-of-use and customer service

Dec 07, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Easy to use. Customer service extremely helpful and proactive. Employees also like the ability to access the system.

Cons: The price might be a bit high for small companies without the need to manage many employees. Be careful about

Overall: ADP has all the bases covered and provides excellent customer service - even at end-of-year crunch time. They can help schedule out payments and work collaboratively to find the best solution.

Regretting the change

Dec 06, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Everything in one place

Cons: Customer service/custom reporting

Overall: The whole conversion over to ADP was not favorable. They messed up on our employee numbers so it's different than our accounting software. I was used to having a dedicated representative assigned to our account but now I have to call into the call center, go through all the options before I get a rep who was not the one that helped prior. ADP sales may show you all the bells and whistles but that is not worth the headache I went through. If I could turn back the clock with what I know now...I WOULD...but this was not my decision to change over.

Great Reporting

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: ADP has a great customer service team that is always happy to help and wait times are minimal. Also, the reporting is the best in the industry.

Great Reporting

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: ADP has a great customer service team that is always happy to help and wait times are minimal. Also, the reporting is the best in the industry.

Unsatisfied

Nov 16, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: I use ADP for applicant tracking, recruiting, hiring, on-boarding, reporting. Currently on version 2.01, not user friendly, have run into several issues since the migration from version 2.

Cons: - Applicant tracking - New hire wizard - Postings - Reporting

Great Service

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Have used it for years. Takes all the responsibilities off your back. They do a great job and rate much higher than their competitors. Use ADP, not others.

Accountant using ADP

Nov 16, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: ADP has created a good networking experience with CPAs. They make it easy for accountants to to get access to client information and data reporting. The payroll information downloads directly into the accounting software to eliminate duplicating entries.

Too pricey for the quality

Nov 16, 2016
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
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Comments: Clients complain about the pricing and customer service. They do like the HR services but feel the pricing could be better.

Implementation was a nightmare

Nov 15, 2016
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
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Comments: We converted to ADP this past March after positive recommendations from a couple of colleagues that have been on the platform for a few years. Our implementation was an absolute nightmare. We spent much more time, energy, resources and money on it than should have been necessary. The unfortunate part is that as of August, the wrinkles still had not been ironed out. For example, at implementation we received emails from an implementation specialist at the company recommending us to purchase a certain tablet to use at all our locations for the time keeping system. We went ahead and purchased them, which was costly, only to find out after countless hours on the phone with support and many frustrated employees, that ADP does not support that tablet. Payroll is one thing that cannot be inaccurate and I feel like making the switch we had more errors in the last 6 months than we had in the last 10 years combined. Many of them were completely avoidable had the implementation been done correctly. We also have a special excel document that we have created just to manage all the cases that we have with ADP, because we would have so many at one time that the only way we could manage the follow up was to track it ourselves. Unfortunately, for a small company like we are, we did not have the manpower to take on a failed transition and so we are currently looking to make a switch to a different platform.

Pros: Ability to have a timekeeping system and payroll in one software

Cons: Implementation, Cost, Ease of Use of Payroll

Recommendations to other buyers: I would not recommend switching to ADP unless you have excessive amount of time and energy to devote to making sure your implementation is up and running months in advance before you need to go live.

ADP review

Nov 15, 2016
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Once you learn how to use the software it is easy enough, but it takes a lot of training.

Pros: They are large enough to offer 24 hour support

Cons: The support center is rarely helpful and they are not able to help you if your issue is not on their script

Rocky at best !

Nov 15, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: Our implementation was very rough. Team made lots of promises, but didn't deliver. The help line is terrible, they have no experience and most don't seem to know what you are talking about. Even when the support team make corrections to our system, they screwed it up, and we had to fix it later. There is little to no good reports for WCB reporting.

Pros: once all the bugs were worked out, the system works well

Cons: Help support is terrible

Recommendations to other buyers: just be prepared for your expectations not to be met the first time, double check everything they say they are doing to ensure it has been done right

Very easy to use

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I've had a good experience with ADP. Very straightforward and easy to use.

Acceptable system but customer care is an issue

Nov 13, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: I have worked on the ADP Human Resource Benefits system for over 5 years. As a solo HR practitioner it has been good to have a HCM system, however ADP was selected first for payroll and A/P and time tracking. We have made the system workable for recruiting, performance management, etc. but any customization has been a challenge.

Pros: Would not be able to manage recruitment as easily without the on-line application portal. It has some limitations, but allows for communication with the candidates and automatic transmission of data when an individual is hired. Employee Self Service allows staff to easily change their address, emergency contacts, etc.

Cons: It's difficult to customize in the manner we would like to. For our size company, we do not have a dedicated customer service group so calling in for customer service you get varying levels of competency with the rep who answers the phone. Unemployment compensation services are extremely poor - missed deadlines, lack of response, delays in processing. Would not recommend using this service, ADP outsources it.

Recommendations to other buyers: We just finished looking at vendors because our frustration level with ADP was so high. I would evaluate Paycom and Paylocity as well if you are considering a new system for a smaller company.

Human Resources Assistant

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great product and very user friendly I would recommend to anyone or any business.

Pros: Just takes a wile to understand the difference in movement

Cons: After understanding the product it is a great tool

Recommendations to other buyers: Great Product!!

It's okay

Nov 11, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: It does what they say it does. However, they have some issues with consistency in their customer service team.

Manager Review

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: From a leadership perspective, the ability to review, amend and submit my employees timecards to our payroll team is so simple. I am able to quickly see their time punches, approve requests off, and see their available PTO. I can track salary changes and position information, and also set up annual reviews/goals. No having to manage attendance from my own personal calendar, and no PAPER!!

ADP - Excellent Customer Service

Nov 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We utilize ADP Workforce Now and there have been some hiccups along the way. The customer service team is diligent in responding to any issues that have occurred and is always professional and friendly. I'm sure that having to answer the same questions and supporting the client in all matters ADP can be mundane and sometimes challenging. Not once have I ever felt that my questions or issues are unimportant. Even though the product is good, customer service can make or break solid relationships. Kudos to ADP for cultivating a culture of client satisfaction.

Pros: The product is fairly straightforward and the database allows you to collect all the employee data in one place to access easily. There are several features to the program and the report selections are aligned with our company needs.

Cons: Our plant is located in the Midwest but our customer service support team is located on the east coast (our corporate office is in RI). There has been, on occasion, the inability to reach support because of the time difference. The cost of some of the modules has prohibited us to purchase.

Recommendations to other buyers: ADP is a good program for managing payroll and some HR functions.

payroll services

Nov 09, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: We need to define product...IS "product" a piece of software or the service provided by your company or the combination of the two? The software is excellent. Well written and easy to use and maintain. The support...Employees change often and when a serious issue needs to be handled, they require me to call someone else. When a big issue arises you can forget about proper follow through. Any and everyone is willing to drive to my place of business to talk and leave a few free pens and sticky notes. I don't need your pens. I have been raked over the coals on the Work Comp pricing and I can't get resolution. It is so infuriating that I have explained the issue, provided competitor pricing and nothing happens. I am looking to not only move my work comp to a more competitive company, but I am moving my payroll service as well. Are we a big loss?... Not at all. However, as each of our small companies move away because we aren't "a big fish" you will eventually feel the pain and discomfort of such losses. All this could be avoided if I could get my questions not only answered, but price changes immediately implemented and credited since it is an obvious egregious over charge and over sight. But no...Too many employees between the customer and the people who can make things happen. Maybe you need someone like myself that operates a small business to show you how to provide the customer service we want, not the customer service you think we need. We are extremely easy to understand and typically low maintenance. I would think having a lot of small businesses is better than one large business. Better diversification, better profit potential because of the diverse needs of each company would allow you to sell other products line you offer to an even larger customer base. Sadly, I am sure this review will be seen by the one employee hired to check the email server and forward to another email that is rarely checked. The Regional Manager will continue to stress about his or her employee turnover rate because his/her boss has a cap to stay under or it sets off an alarm that requires them to file a report explaining why customer service ratings are down, new customer sign ups are low, existing customer base is dropping and employee retention is increasing. Their aggravation will be felt by the Regional Manager; who in turn will call or probably email their District Manager, who has limited training on leadership, and they in turn will REACT to their Supervisor instead of taking in the information, assessing it, and creating a measurable plan to actual FIX these issues. Again, this is probably all for nothing. ADP is doing just fine and close to an all time high stock price. However, over the last 5 years how many new payroll companies have come onto the scene? Does anyone ask why? Job markets have been soft and more people leaving the job market. So...one reason could be OPTION 1: software design. Or maybe...OPTION 2: customer service. I'm going to go with OPTION 2. Such a simple service to do. Extremely basic and easy to teach and to execute. Customer Service creates loyalty. Take the word customer off and just use the word SERVICE. Think about it..SERVICE. From picking up your groceries or dry cleaning. A smile, good product, and if there is ever an issue, you identify and fix it immediately. That is all most of us ask for from those we live with, work with, and play with. We want our needs met and if you mess up: apologize, fix it, learn from it...repeat. Meeting the customers needs is much cheaper than all the pens, sticky notes, and coffee mugs that are made trying to project an image. How about instead of projecting the image...BE THE IMAGE! Be the leader in the industry. Be what everyone else looks up to. Since ADP is the world's largest payroll provider the best way to clinch #1 and stay there forever is by beating everyone else at customer service. You have the pricing, you have the software, you have the internal operating procedures already in place. Now put fear in your competitor by making it impossible to meet, much less beat, the service you provide. I end this review with the same question I started with...IS "product" a piece of software or the service provided by your company or the combination of the two? Sincerely, Kent Snyder

recruiting module

Nov 09, 2016
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: The recruiting module is very archaic. Many companies use external ATS systems.

Pros: None from a recruiting standpoint

Cons: not user friendly or mobile ready

Recommendations to other buyers: Buy an external ATS that will integrate with ADP.

ADP WorkForce Now current version review

Nov 09, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: WorkForce Now provides fields to capture a lot of employee data. In the case of our organization it does require quite a bit of time and manpower on the front end to set up a system to utilize these fields effectively. We issue a lot of equipment to our employees. Much of this equipment has calibration and serial numbers. WFN has the fields to capture this data. The challenge is developing the structure and fields to capture this data. The same is true with the document cloud. Annually our company is required to generate a lot of documents for our employees. These documents need to be retained. The documents include drug tests, background screens, company policies, etc. Structuring the storage of these documents is critical to their ease of accessibility. ADP's provision of an advisor to help develop these structures would be a welcome service. Open enrollments, benefits administration, and payroll are WFN's strengths. The recruiting and applicant tracking system is not very robust and well behind the technology of other vendors. We recently switched to ICMS. Customer service in regards to payroll is good but not outstanding. Customer service from the Benefit Service Center is inconsistent at best.

Pros: Payroll, document cloud, open enrollment

Cons: Benefit Service Center performance, Recruiting module and applicant tracking system

Recommendations to other buyers: ADP provides a lot of standardized training through online recorded classes and webinars. They do not provide much one-on-one training with the system. When implementing ADP WFN it is advisable that your team be lead by someone with HRIS experience who will recognize your needs and aggressively pursue ADP to meet these needs and provide solutions.

HR data should not be under lock & key

Nov 08, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: ADP is a solid technology which enables payroll to work very well. Everything is there, but it requires a dedicated resource to manage. If HR is supposed to be more data driven, unfortunately, ADP does not make it easy to take the data and manipulate it and make it work for fast growing companies.

Pros: Payroll can be adjusted within 48 hours of submission.

Cons: Just one thing? The ability to get the data needed requires an advanced degree in database configuration, and time to be on hold for hours for a report specialist to understand what your ask is.

Recommendations to other buyers: Be ready for slow moving customer service, and technology that frequently doesn't do what it needs to (like work).

ADP-Recruiting Management (RM) Application Review

Nov 08, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Six months experience as user migrated over from legacy ADP product Virtual Edge.

Pros: 1. Dashboard style, access to data for requisitions and candidates in one place. 2. Better communication features than legacy platform. 3. More user control for configuration than some other platforms. 4. Very cost effective.

Cons: 1. Multiple copies of the same stored documents with different names - confusing for users. 2. Very difficult to sort order fields reporting in created queries. 3. System has quirks for documentation such as offer letters can't date stamp when e-signature is given, but other side by side same format documents allow for this. 5. System allows for a lot of client configuration but getting to the source field for changes is very difficult for non heavy site admins.

Recommendations to other buyers: 1. If user ease is focus, compare to alternative systems before selection. 2. If cost is not barrier, and there is time to train fully, it can be a good option.

Benjamin Management Group Review for ADP

Nov 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have used ADP for many years everything is great except customer service at time it can be a bit hectic to get someone to help with issues.

Pros: Easy to use

Cons: Customer Service

Steady Product

Nov 08, 2016
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, I do like ADP. The system is always being updated and the customer service is wonderful! The only downside is that the UI needs to be more friendly, and there is a somewhat steep learning curve to the SaaS. If you have a dedicated team within your company who deals with ADP and they also have prior experience with the software then you should be fine. On another note, I would love to see the UI the same regardless if you use payforce or workforce.

Pros: Very robust and can handle most HR & Payroll functions seamlessly.

Cons: Steep learning curve.

Have used ADP products for years

Nov 08, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have used ADP products for years for various size companies. Overall I have no complaints. They have products that work for small, medium and large companies and I have used them all. In my current role, I am not in charge of payroll. However, my company does use ADP.

Pros: Customer Service is always quick in their responses. They have always resolved my issues and answered my questions. Very helpful.

Cons: The cost is a little higher than other payroll services I wish they had had more of an ala carte program to lessen the cost of software for the items we don't need or use (ex. vacation/time off tracking, etc)

Recommendations to other buyers: Research your needs and pick the service that best meets those for the cost you are looking for.

Good features but

Oct 18, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Our company has used ADP HR&Benefits for about 10 years now, and although there are some very good time-saving features, we continue to get frustrated by the bureaucracy of their many divisions in service and massive setup procedures. Good service also has gotten very difficult to find in recent years as well.

Pros: Ease of use and functionality

Cons: Recruiting application

Recommendations to other buyers: Make sure to tailor ADP modules to your main goals or activities.

Bad Customer Support

Oct 12, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: ADP can be extremely helpful at times, but it is always a hassle to get what you want out of ADP without having to jump through hoops. Something as simple as submitting a final payroll file requires you to "submit" the file, in three different ways before the final submission is actually completed. Report generation often times produces different results than what was asked for, and customer support often leads to dead ends unless you get lucky and reach someone who actually knows what they're talking about. When it works, it works good. When there is a small issue, it often leads to lots of frustration and dead end phone calls.

Pros: A lot of features

We love ADP!

Oct 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: ADP works great for us. Would highly recommend! They have a very professional customer service team and great system!

ADP SYSTEM

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We currently use ADP for our payroll processing and this takes a lot of work out of my hands. I am so glad that we have ADP.

Very inexpensive service, not super customer friendly.

Oct 07, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: The customer service is something to be desired, but for the price they offer a lot of features. My team finds it easy to manage with it and deploy.

My Employer Uses ADP

Oct 05, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: ADP is obviously a guerilla in the HR / payment space, and my employer uses this. However, I think they should improve their usability. Something as basic as resetting my password had to go through my HR department. Really?

Good experience working with ADP

Sep 13, 2016
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
3 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that it is reliable and it takes the concern about having taxes properly filed and paid taken care of.

Cons: Biggest issue for me is that at times I have needed help with an issue and sat in a call cue for an hour only to have the rep hang up on the call when they pick up, meaning I had to wait another hour. The wait times are not bad all the time, but at year end they can be very long.

Recommendations to other buyers: I think that ADP is certainly one of the leaders in payroll services and as a result you can count on them and their service.

UGH it just isn't working out like they said it would

Sep 07, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
3.5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There are some good things about the user exp from employee point of view on 10.0 I do enjoy 90% of the folks I work with on the phone. They want to help..can't always help but they want to and I like the friendliness of them.

Cons: Horribly complex reporting system. Company is so big that left hand doesn't talk to right hand so projects ie ACA were a catastrophe. The recruiting module is worthless, slow and antiquated. There is little flexibility in the system to customize. Training is long and not clear.

Recommendations to other buyers: Go else where, it is just to much work to us. There are lighter smarter systems out there. ADP USE to be great, but it is just broken at this point.

A great step in the right direction, but some room for improvements.

Sep 07, 2016
3/5
Overall
3 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I know our payroll department has found it to be one of the most useful software programs that they have used over the years. From the HR side, ADP Workforce now is a little more focused on the payroll tracking than it is from an HRIS perspective. It would be nice to have the option of pushing information into ADP as well, but from my understanding. At this time ADP is only working with pushing information out of ADP into another system.

Cons: Specifically some of the fields are not as adaptable to help with our reporting needs. Additionally, the reporting set up is a little time consuming. Most of the time I end up just selecting the fields I need, and then do a large data dump, because it is too difficult to manipulate the data within the ADP system.

Recommendations to other buyers: Invest in the onsite set-up help for things like workflows and best practices. Also, attend as many of the free training courses as possible. That free resource is a great way to help guide you through some of the additional features are that you may not have originally asked for with ADP. It is a great way to get to test some of the software add-ons in the training setting while still being instructor led.

Payroll and benefits Administrator

Sep 07, 2016
4/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
2.5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ADP platform is very user-friendly. it can make your tasks easier. As for the vendor, one can appreciate their flexibility and willingness to improve based on experiences and client needs.

Cons: What I dislike about workforce now are some of the modules like benefits, the time-off request module, and the new notifications. It is not very flexible. For example, if an employee submits a time-off request that is inaccurate the administrator cannot correct the request without canceling and creating a new request even though it has a view/edit button. Some of the benefit configurations are not easily editable by the administrator and the new notifications module still requires too many clicks to get what one needs. As for the vendor, they can definitely improve on overall customer service and service delivery.

Recommendations to other buyers: if you are a business with 50 to 2000 employees Workforce Now is the ideal product for you. It has lost of easy self-service tools that can allow any administrator to easily manage their workforce. As we know no product is perfect but this particular ADP product is at the very least one of the TOP software models.

ADP Review for Payroll

Sep 07, 2016
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Solid vendor long time in field so the basics are well covered

Cons: Unavailability of product lots of unscheduled downtime

Recommendations to other buyers: Be prepared to train diligently and have help easily accessible

currently use PayExpert

Sep 07, 2016
3/5
Overall
4 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: Always get payroll on time. Never any issues with processing or server

Cons: customer service never has the answers; inconsistency with reps

Recommendations to other buyers: Look for a software that is not cookie cutter, but can be tweaked according to your needs.

It's a product we don't love, but live with...

Sep 07, 2016
3/5
Overall
1.5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The tools are expansive and they cover a large range. It is a product that works fine, but there are parts that should be so simple to improve, but are not available. It's a love hate relationship. Payroll is great

Cons: Many are not user friendly and support is 50/50. Some are great and some waste your time like no other.

Recommendations to other buyers: It is a great option, but there are better. Get it for payroll. If you can afford better get better.

ADP review

Sep 07, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Easy to navigate, you can create wizards so you dont make mistakes

Cons: When you call customer service not all agents are knowledgeable of the product/service.

Recommendations to other buyers: it should give the option to be change color back ground to a more eye friendly color

Great! if you have as many employees as we have

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Organized, accurate and in control. The company gives you all the help and support you need and in the end the teamwork results are excellent. One of the best software ai have use in my working life, became my career tool.

Cons: I haven't had any difficulties yet, nothing bad to say

Recommendations to other buyers: If you need to be on top of your organization this is the perfect tool to be

Not a fan of the Recruiting module

Aug 17, 2016
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Pros: The only benefit of using this software is that it integrates with payroll so when you hire an employee, the data is populated into payroll.

Cons: Terribly outdated user-interface, difficult to use and not an efficient way to review resumes.

Recommendations to other buyers: Have a list of functional specs that you need ready so that you can easily assess if the software will meet your needs. Be clear on budget constraints.

ADP Review

Aug 17, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: I love the RUN program. It's user friendly. Not enough reports offered.

Cons: ADP's customer service is full of inconsistencies and lack of knowledge on their own system. WFN is extremely difficult to use.

Recommendations to other buyers: Look somewhere else. There are several other programs that have better customer service as well as a better UE.

ADP Resource

Aug 16, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very reliable platform to run payroll from small to huge number of employees. HR Advance is always a plus not only you have web information and consulting but you always have a an HR representative advisor assigned.

Cons: The system is a little complicated when running payrolls with a lot of extras -deductions, etc. Payments out of schedule have to be handle by them. Everything must be pre-configured and you have little or nothing access to configure extras.

Recommendations to other buyers: For small companies watch for the cost of such a complete system. At the end you find you cannot afford such an expensive product; that happened to us.

Has been a reliable service but support has declined over the years.

Aug 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Operationally the payroll systems are reliable and efficient. Payroll is always delivered on time. Canned reporting is good. Custom reporting is powerful but complicated to use.

Cons: Phone / Technical Support has steadily declined over the year. Support staff seems overloaded. Also, we seem to get a new service representative at least once a year. The custom report writer is somewhat complicated .... not for a novice.

Recommendations to other buyers: Be sure of what you need and the cost of the various modules.

ADP offers a great product to manage payroll and more.

Aug 11, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: ADP system is web-based so can access it anywhere anytime. It is very user friendly and help is just a phone call away. Also like the ad-hoc reports that you are able to generate.

Cons: ADP system has multiple portals and can only access one portal at a time.

Recommendations to other buyers: ADP can make your job easier by tracking and maintaining information and save you lots of time with their ad-hoc reports.

Robust Software Package

Aug 11, 2016
5/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The integration with all HR functions and the ability to go paperless is terrific. Our on-boarding process is virtually paperless now!

Cons: The ATS is somewhat cumbersome and inefficient. Not efficient in how you view candidates applications. Would like to see a better candidate database and search tool.

Recommendations to other buyers: Identify and prioritize your organizations needs. Choose a software program that best fits these needs.

Excellent sales pitch, not so excellent product

Aug 08, 2016
1/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: The best thing about ADP is the graphic design/layout of the product. It looks polished, and visibly is attractive.

Cons: ADP's customer service leaves a lot to be desired. From the start of implementation to the ongoing questions and needs, they seriously lack in hold times, quick responses, and the actuality of solving your problems. The system has a lot of potential, but most of the representatives consistently say they are sorry and they don't know either why the product can't do some very simple things. It doesn't calculate max retirement calculations correctly, it's a hassle to use the goals for HSA accounts. All in all, a big disappointment if you are looking to streamline your payroll.

Recommendations to other buyers: Do your due diligence and seek out many vendors and get a good look at the flow of the software first. Make sure you understand how involved the company is during implementation. They might be with you "step by step" but with ADP that's not really what they mean. Most of the CVS files and Xcel files are done and corrected by you and you upload them to ADP.

Adp usability

Aug 08, 2016
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The usability is simple for payroll and HR. I like the interface it is basic and clear

Cons: I do not like how some of the benefits tools work. You have to upgrade constantly to use tools that should be standard

Recommendations to other buyers: I would recommend that other see if their HR solutions are answered by ADP first

If you're a Medium company- Awful

Aug 08, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: For basic time and attendance payroll, they're fine.

Cons: Everything else. They're customer service is probably number one, though.

Recommendations to other buyers: If you're a HUGE company with lots of time and attendance employees, ADP will probably do well- they might even pay attention to you if you're a big customer. If you're a smaller or medium company though, you don't matter to them, and I've waited on the phone for over an hour MULTIPLE times- and when we reach out to our "customer service rep" she doesn't respond to emails for WEEKS. And the reason we need to reach out so much? They're system is TERRIBLE at working with commission employees and sometimes people's benefits don't go through, and overall nothing connects in their system- we have terminated people show up on our payroll list still, and when we try to fix it and DO EVERYTHING THEY SAY- it doesn't work- they don't know their own system because it's too cumbersome.

Good software depending on the need.

Aug 01, 2016
3/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: The HRIS seems pretty robust. it has some small flaws that are very surprising for a software vendor of this size. its good for simpler payrolls.

Cons: The fact that they do not have a dedicated account rep. When there is an issue, you get sent from one person to another and the problem has not been tracked, so you end up repeating it over and over again.

Recommendations to other buyers: Look for in depth demos. Get into a lot of detail with the payroll system.

review of adp

Jul 26, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: lots of options for reporting , saving reports, etc.

Cons: dislike- too many departments to call for each part of the product

Recommendations to other buyers: I don't have any recommendations for others evaluating the software

Great Product coupled with poor implementation

Jul 21, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
2 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: Simple and efficient product for benefits enrollment and payroll processing.

Cons: Implementation teams do not communicate. If you're fortunate enough to work with A seasoned team, it won't be a problem; otherwise, be prepared for a headache.

Recommendations to other buyers: Ask a lot of questions about functionality on the front end and get everything in writing as it relates to what the product can and cannot do.

Very limited, have to find work arounds for nearly every aspect of HR

Jul 20, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: its cloud/ web based. The potential is there but the system easily frustrates our employees and I can't really think of anything positive to say. Every advantage ADP offers comes with a "BUT"

Cons: Very limited, have to find work around for nearly every aspect of HR. Can't view time cards remotely without allowing punching access Self Service is very frustrating Here's some recommendations: a) life events that can make changes to the employee's benefits (add employee-take away employee; not just dependents) b) give users the ability to change beneficiaries to dependents/beneficiaries c) work flow for additional compensation d) allow there to be more then 1 work event template for a specific group Also, that "you can only have one window open at a time" not only is very debilitating but annoying when the cookies get stuck and one has to reboot the entire computer. Basically, ADP feels like a yahoo blog template with limited abilities; I'm working in a box within a box.

Recommendations to other buyers: Don't understand this question. Think more "Outside the Box"

ADP review

Jul 20, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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Pros: At this time I do not have a feature that I like most about it. To many headaches to get things going

Cons: That it can't be customized to the company needs and the support is not very good. When calling in for one issue it is either escalated and you never hear back from them or you get different resolutions for that issue and none work

Recommendations to other buyers: make sure you can adapt to their system and not them adapt to your company needs

I mainly use the Talent Portal and I find it very cumbersome.

Jul 14, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I'm not sure I like ADP's Talent Portal, it's FINE for payroll and time-off request.

Cons: Easy of use, navigation, user interface, lack of workflows, horrible support (both self-service and phone customer support).

Recommendations to other buyers: have it work like it was sold... make sure you understand the products limitations.

2015-2016 ADP Review

Jul 12, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Accessible via internet - easy to use anywhere in the country.

Cons: Costumer service - having my calls out sourced to other countries and US territories is difficult as they may not be fully aware of policy here. Also there is no one dedicated staff member to each company code, meaning you will constantly have to repeat yourself. I've dealt with nasty and unprofessional ADP personnel.

Recommendations to other buyers: Be specific in your asks and needs. Be specific with the challenge's you faced.

I am very impressed with ADP, so would recommend to others.

Jul 11, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: I like their ease of use. Their full orbed HR/Payroll solution

Cons: Unfortunately, for a small company like ourselves, we cannot work with their pricepoint.

Recommendations to other buyers: I was a part of an implementation team with ADP a few years ago. Be sure to give yourself as much lead time as possible before your go live date. They have excellent implementation teams - we compressed our implementation and that made it much harder to get the work done.

We have had mostly good experiences with ADP software.

Jul 11, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I have found most of the customer service to be outstanding and the programs to be user friendly. For the most part, when I have called the customer service line, I have received prompt and friendly service.

Cons: Unfortunately for the transition of 3 of our company codes, we had a rather negative experience. There were significant transition and year end errors that resulted in a very large amount of extra work on our end that needed to be performed. The issue was brought up to the customer service representative in charge of the account and no action was taken. The issue was escalated to her superior and we did not receive an acceptable response from them either. We also feel that for the functionality of the software, it is expensive.

Recommendations to other buyers: I think that it is important for others to obtain information and reviews on the satisfaction of other customers when evaluating this software.

Rollercoaster service

Jul 11, 2016
3/5
Overall
2 / 5
Ease of Use
2.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
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Pros: Service is provided to companies of all sizes so they are prepared for upcoming changes in regulations. Mobile App for clocking in.

Cons: Customer service answers are inconsistent. Once a change is made in payroll, I have to check 3 different times and follow up to make sure it's completed properly. 80% of the time, I have to get someone to change one "small" task in the system to achieve the results I was requesting in the first place.

Recommendations to other buyers: Better for larger companies who don't anticipate pay rate changes for On-Call, After Hours, Working Holiday Pay, and other payroll rules.

I RUN PAYROLL FOR 4 RELATED ENTITIES WITH THIS SOFTWARE

Jul 11, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: ABILITY TO PROCESS PAYROLL FROM ANYWHERE INCLUDING A PHONE APP

Cons: SOMETIMES THE CUSTOMER SERVICE REPS ARE NOT QUALIFIED TO FIX ISSUES WE HAVE

Recommendations to other buyers: I WOULD LOOK FOR A SOFTWARE THAT INTERFACES WITH YOUR GL SOFTWARE

disapointed in EZ pay

Jul 10, 2016
2/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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Pros: I have been happy with ADP over the years but after switching to EZ time management I am considering dropping both.Have had to call EZ pay customer support almost weekly. Have waited in hold for over an hur. I have waited over 2 hrs for an automated call back that left me on hold 4 more minutes

Cons: EZ, pay hours on hold , 2hr call backs, product doesn't work well and over priced now that it has me looking at other products in market

Recommendations to other buyers: DO NOT USE TIME MANAGEMENT SOFTWARE CUSTOMER SUPPORT IS TERRIBLE SYSTEM HAS MANY PROBLEMS THAT REQUIRE USING CUSTOMER SUPPORT

My experience with ADP has been absolutely horrible.

Jul 06, 2016
2/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: Can be accessed anywhere you have Internet. Fairly easy to use.

Cons: Extremely poor customer service. Lack of responsiveness, and lack of knowledge of their software, too many limitations in the software, major errors during implementation. Difficult to find the right person.

Recommendations to other buyers: Do a lot of research with other people in the HR field, not just the references ADP provides to you.

Not HR-friendly, but easy to use

Jul 06, 2016
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use for both administrator and end user use, relatively well known among users, mobile app is easy to use and gives good information.

Cons: Long wait times when calling customer service, doesn't track basic things such as name and address history, HRB & payroll don't "flow" well, compatibility issues with browsers

Recommendations to other buyers: In-depth review, there is a lot of functionality missing.

Not a Happy Camper

Jul 06, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: They had a great sales pitch but I found that they over-sold and under-performed.

Cons: The product is not user friendly. It is difficult to navigate. Nothing about it is intuitive.

Recommendations to other buyers: Ask a lot of questions about functionality and training.

Good product for the cost!

Jul 06, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that I have the dashboard to be able to see in one screen shot what is due for unemployment purposes.

Cons: There are more reports that I would to have that the system doesn't provide

Recommendations to other buyers: This system provides high level management and overview of the unemployment process. I really like receiving the reminders and having the ability to have multiple people in the system at the same time, which makes working with my generalist a lot easier and faster for this process.

Efficient payroll solution.

Jun 16, 2016
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Payroll can be processed the next day after you finish your calculations.

Cons: There is not an option for companies to physically mail out pay stubs.

Recommendations to other buyers: Decide whether or not you may need pay stubs. Because that option is not available.

We utilize ADP for payroll, I have used it in the past for benefits

Jun 16, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: User Friendly, intuitive, nice layout, integrative

Cons: I have had issues in my past with glitchiness, data we entered was missing later.

Recommendations to other buyers: provide short tutorials for users, some sort of webinar 3-5 mins for each task in the system

Human Resources Recruiter

Jun 16, 2016
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: I don't use it to much, but it's visually appealing

Cons: Logging in....I always have to have an activation code and then answer all my security questions and then enter my password in. It's time consuming especially when I'm looking for an answer for a manager quickly.

Recommendations to other buyers: Ease of use, functionality, how it talks to other systems, cost

HR Manager/Payroll Professional

Jun 14, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
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Pros: Has a large number of components that allow you to keep your HR functions in one spot.

Cons: Customer service is hard to reach, you get bounced around a lot. The hold times are extremely long. It's sometimes hard to talk to a person who can actually help you. They separate it into several menus so it's hard to navigate the system. The reporting is robust but some of the standard reports don't pull appropriately. I have had to create custom reports for things that should be easy to find/already built in.

Recommendations to other buyers: Determine how robust you want the system to be. Ask for references of current clients. Write out your list of business needs ahead of time.

ADP FOR HR AND PAYROLL

Jun 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Integrates well with HR and payroll needs without having duplicate systems.

Cons: The recruitment side of the tool lacks depth needed for most recruiters.

Recommendations to other buyers: Check with your payroll/ finance department to find a tool that meets everyone's needs.

Love working with ADP

Jun 07, 2016
5/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Payroll, I love the payroll product, it is very user friendly and any time that there is an issue, the customer services reps are available to handle the calls and find solutions right away.

Cons: It is not that I don't like the product, however the Time and Attendance product is not really conducive for the business that we are in.

Recommendations to other buyers: Be open and honest about the products that you are familiar with so that changes can be looked at if you feel they need to be.

It's a great product to use and I feel it benefits the HR dept.

May 23, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's user friendly and the layout is good for customers to use.

Cons: I wish we can implement more medical benefits with using the system

Recommendations to other buyers: follow up better and more sufficient on wait time.

ADP Review

May 23, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You can create imports for everything. As long as you know how to operate the program, it has a lot of capabilities. You can create reports, edit reports, etc.

Cons: The customer service could follow up with cases better.

Recommendations to other buyers: It should be able to handle your growth as a company. When the company grows, you shouldn't have to change software with it. ADP makes it simple for both a small and large company.

Advance Health

May 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Very user friendly and app is great. I love the interface and how intuitive it is.

Cons: The updates are sometimes challenging, but you can find anything you need on the help tab.

Recommendations to other buyers: Make sure to look at the Help tab, its a great resource. It allows you to find anything that you need for help.

ADP's ACA software was a total failure

May 23, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: I don't have anything good to say about the ACA software

Cons: Nothing worked. Our data entry kept being overwritten. We missed so many deadlines.

Recommendations to other buyers: Most software applications overcomplicated the ACA. Get a basic program that produces the 1094C form and efiles.

Great product would strongly recommend it

May 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Very user friendly, magnificent technical support, easy to follow directions

Cons: At times moves very slow from window to next window

Recommendations to other buyers: Take the time to educate your staff so that minimal mistakes happen when using this software.

this product is excellent. it works amazingly

May 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: They are courteous, and they are knowledgeable about their product and help clients

Cons: Nothing, they have been great both the product and the customer service.

Recommendations to other buyers: ADP is great and makes your work much easier for you to do. Try it, it really works for us.

Expert Advice Abounds!

May 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Fast response, great advice after truly listening to business needs.

Cons: SO many different vendors reached out. I wish it was only 2 or 3 instead of 6-8.

Recommendations to other buyers: Listen to the professionals, they are a WEALTH of info!

Expensive but thorough

May 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: This product offers just about everything we need for our company such as divisions in workers to generate departmental reports and such.

Cons: This software is very expensive overall, especially for our small company it's a large cost.

Recommendations to other buyers: Look at your budget when considering this product. It costs a lot but you do get what you pay for, great payroll service.

ADP does what I need it to do. Payroll.

May 17, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: I enjoy the new dashboard. It is user friendly and provides an easy and quick overall view of your payroll summary.

Cons: I am not very satisfied with the customer support I receive. I have called multiple times on the same exact issue speaking to several different representatives to finally get it resolved.

Recommendations to other buyers: Evaluate cost per component. Other companies offer the same and more than what ADP offers (ACA compliance, reporting, etc...) for a significantly lower cost with a dedicated account manager to handle customer support issues. ADP may offer several bells and whistles that may seem enticing, but are billed per component/module. Other companies may offer the same components as part of their full package cost.

Great Product

May 13, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The capabilities and features you can customize to fit your companies needs.

Cons: The frequent outages and the downtime we deal with.

Recommendations to other buyers: Adding me features for time and attendance functions

WFN Portal

May 13, 2016
4/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the HRIS and payroll portals. They are pretty consistent with other products out there and is easy to navigate. The new versions are great, especially since they have periodic upgrades with no interruptions. The help definable help, is needed.

Cons: I am not the excited about there time and attendance or their background screening. The time and attendance system has its pros and its cons. Cons to me, are that it can be a bit confusing to manage the CA violations on the time card because it combines all hours on the time card view. For DOT purposes, I need to view total hours for the day, starting at the beginning of the shift to the last clock in, and that is something that I am unable to have done through a report.

Recommendations to other buyers: ADP is a good product when it comes to the HRIS and payroll aspect, I have never really had any issues with them in that aspect. I recommend if you do go through an implementation with them, that you stress that it is imperative that all counterparts communicate with each other. I have noticed that, the more they grow, the more they loose communication with how each setup affects other setups within the system. For Example: Benefits is not always aware of the impact that a setup might have on the payroll side during implementation. The support team is better at this than the implementation team.

ADP is a great tool

May 13, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I do like the fact that ADP offers many different modules so that you can consolidate all of your needs in one program.

Cons: the product itself is great but their are instances where we have to get creative and look at work arounds for certain situations. for example, we have an issue where ADP does not the capability of reading our merit increases and teeing them back into payroll(at the moment due to our version). This does become a haste because we do pay outside vendors to help resolve the situation and act as a middleman.

Recommendations to other buyers: When deciding to purchase this product. Always do a full demo and really assess what your primary needs are. For payroll, it is a great tool. On the recruiting side, take a look at other ATS software for comparison.

ADP Review

May 12, 2016
3/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: ADP Customer service is right on top of all of issues.

Cons: ADP continues to be silo. I feel a HCM solution would be the key solution.

Recommendations to other buyers: ADP - Review all vendors out their to select the best solution for your business requirements.

Horrible customer service!

Apr 21, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: The payroll process seems to be the only thing we do not have many issues with.

Cons: The customer service is the worst thing about ADP. You do not get a dedicated account manager, you must call their 800 number and sit on hold and get transferred to several different representatives. The calls can last hours. The software is not intuitive at all. We moved to a new Applicant Tracking Software because ADP was useless. Basically only a receptacle for resumes and not much else. As an administrator I am not able to run reports and I am not sure why. I can run saved reports but cannot create new ones. When you do run a report the data integrity is not good. Terminated employee information will show up on the report when you request only active employees. These are just a few things, there are many more.

Recommendations to other buyers: Ask if they integrate with other software you use such as an ATS or performance reviews and ask about customer service.

Good software

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: User Friendly and easy to use. Customer service is great

Cons: Reporting is poor. I wish there were more reporting options

Recommendations to other buyers: Please add More reporting options. There is a customization field but it's limited

ADP Services

Apr 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support is awesome because their is always someone to assist no matter the time or day.

Cons: Nothing I've only had great experiences so far with ADP

Recommendations to other buyers: ADP is definitely the best I have experienced so far

Can't wait to switch

Apr 15, 2016
1/5
Overall
1 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: The only positive thing I can say is that our payroll department is okay with the payroll side. They do not love it and have many issues with the functionality and customer service; but our people are paid on time - and that is important.

Cons: Customer service is a nightmare. When you call you are put on hold for a significant amount of time and then typically passed around to multiple people. Many times you will get multiple answers to the same questions. Reporting is also terrible; it is not user friendly and it cannot be tailored to just the fields that you, as a client, are using. Instead you have hundreds of options and might not be 100% sure which one you should use. For example; there are three different fields for social security number. They are all labeled tax id - but there is the plain tax id, the tax id (SSI) and the tax id (SSN). People only have one social security number, you think one field name would cover it all.

Recommendations to other buyers: Talk to other customers - or even other people changing vendors. You will find that many people who are looking, are looking to move away from ADP.

Excellent help

Apr 14, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It was very helpful and I liked the actual urgency.

Cons: Too many phone calls, only because I was not prepared.

Recommendations to other buyers: Be ready for all the calls and emails. Prepare yourself for the meetings and phone calls.

ADP is should only be an automated data processing company

Apr 14, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: ADP does what the company name explains. It does a great job of processing payrolls and ensuring that the data is processed as entered.

Cons: ADP is trying to branch into too many sectors of HR and has been very unsuccessful. The customer service is horrible and the outsourced call center representatives cannot answer basic questions. They do not have the ability to modify their programs and technology to fit the company's needs.

Recommendations to other buyers: This is an okay-solution for payroll processing needs. Ensure you have a great implementation specialist when you get started because that can really make or break your experience thereafter. There may be better solutions out there for your business so do your research before your commit to ADP.

Overpriced and Outdated

Apr 12, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: I have yet to find anything good about the product.

Cons: I spend hours on hold almost daily due to system issues and having to be transferred to different departments because the rep never seems to be able to assist with the problem. No one in the my company will even use the system due to the issues and have reverted to doing everything on paper and excel spreadsheet.

Recommendations to other buyers: Do your research. There are lots of payroll companies that can do a lot more for a fraction of the cost.

ADP Resource

Apr 12, 2016
2/5
Overall
2.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Payroll is fine if you don't have a complicated scheme.

Cons: Very expensive and they don't deliver what they promised. Integration was very painful even from one of their own platforms to another.

Recommendations to other buyers: Check out other more up-to-date software that have a modern look and feel and provide lots more features.

Awful Customer Support. A small company is still YOUR CLIENT.

Apr 12, 2016
2/5
Overall
2.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Pros: It is an all in one HR software. Personnel Information Management, Payroll, Benefits Enrollment etc. Being able to do all this in on place is definitely convenient.

Cons: Customer Service. Follow-up. Double inputting the same information under 2 programs (HR & Benefit/ Payroll)

Recommendations to other buyers: Instead integrating different software to work in one huge system, build your own so that processes are done accurately and smoothly.

ADP Experience Review

Apr 12, 2016
2/5
Overall
2.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: Syncing with payroll, some of the reporting, archiving employees, earnings history, benefit history, location and corporate group history.

Cons: Long wait times, always speaking to someone different, long resolution times, benefits section is minimal at best we can not customize the way we want.

Recommendations to other buyers: I would tell others to make sure they ask all the necessary questions and ensure they will have subject matter experts always helping them.

ADP Review

Apr 12, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like all the functionality they offer and consistent and easily accessible support.

Cons: The templates, job descriptions, and other resources available to HR Managers can be overly generic. The ADP Resource support staff can help you tailor them, but only to a certain extent.

Recommendations to other buyers: I recommend that admins reach out to ensure they are receiving all the benefits the company is paying for and entitled to.

ADP is very user friendly

Mar 29, 2016
4/5
Overall
4 / 5
Ease of Use
2.5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
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Pros: It seems to be very user friendly and organized well. The options on the dashboard are easy to access, and there are alot of different reports available to download.

Cons: We do not like that you only offer the time keeping system if we use your platform. Our company uses a different software for time keeping and would prefer to download the time keeping from that software and upload it to ADP payroll, instead.

Recommendations to other buyers: I would tell them to make sure that all the features offered on the platforms will actually be of use to them, as when our company has looked into upgrading our platform, we were told we can not customize it to only uses the features that are useful for us, as well as the lack of time keeping management that we would need.