Automatic Data Processing

ADP Vantage HCM

3.5 / 5 136 reviews


Average Ratings

136 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Automatic Data Processing
  • www.adp.com/
  • United States

About ADP Vantage HCM

ADP Vantage offers integrated tools including HR Payroll, Workforce Management, Benefits, Recruiting, Talent Management, and Employee Onboarding. Additionally, the Self Service options enable hiring managers to gain complete visibility of their recruitment efforts and hire the best talent available. Employee and Manager Self Service solutions streamline the onboarding process. The built-in Talent Management solution helps to sync employee performance with company goals.


ADP Vantage HCM Features

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management

ADP Vantage HCM Reviews Recently Reviewed!


payroll services

Nov 09, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: We need to define product...IS "product" a piece of software or the service provided by your company or the combination of the two? The software is excellent. Well written and easy to use and maintain. The support...Employees change often and when a serious issue needs to be handled, they require me to call someone else. When a big issue arises you can forget about proper follow through. Any and everyone is willing to drive to my place of business to talk and leave a few free pens and sticky notes. I don't need your pens. I have been raked over the coals on the Work Comp pricing and I can't get resolution. It is so infuriating that I have explained the issue, provided competitor pricing and nothing happens. I am looking to not only move my work comp to a more competitive company, but I am moving my payroll service as well. Are we a big loss?... Not at all. However, as each of our small companies move away because we aren't "a big fish" you will eventually feel the pain and discomfort of such losses. All this could be avoided if I could get my questions not only answered, but price changes immediately implemented and credited since it is an obvious egregious over charge and over sight. But no...Too many employees between the customer and the people who can make things happen. Maybe you need someone like myself that operates a small business to show you how to provide the customer service we want, not the customer service you think we need. We are extremely easy to understand and typically low maintenance. I would think having a lot of small businesses is better than one large business. Better diversification, better profit potential because of the diverse needs of each company would allow you to sell other products line you offer to an even larger customer base. Sadly, I am sure this review will be seen by the one employee hired to check the email server and forward to another email that is rarely checked. The Regional Manager will continue to stress about his or her employee turnover rate because his/her boss has a cap to stay under or it sets off an alarm that requires them to file a report explaining why customer service ratings are down, new customer sign ups are low, existing customer base is dropping and employee retention is increasing. Their aggravation will be felt by the Regional Manager; who in turn will call or probably email their District Manager, who has limited training on leadership, and they in turn will REACT to their Supervisor instead of taking in the information, assessing it, and creating a measurable plan to actual FIX these issues. Again, this is probably all for nothing. ADP is doing just fine and close to an all time high stock price. However, over the last 5 years how many new payroll companies have come onto the scene? Does anyone ask why? Job markets have been soft and more people leaving the job market. So...one reason could be OPTION 1: software design. Or maybe...OPTION 2: customer service. I'm going to go with OPTION 2. Such a simple service to do. Extremely basic and easy to teach and to execute. Customer Service creates loyalty. Take the word customer off and just use the word SERVICE. Think about it..SERVICE. From picking up your groceries or dry cleaning. A smile, good product, and if there is ever an issue, you identify and fix it immediately. That is all most of us ask for from those we live with, work with, and play with. We want our needs met and if you mess up: apologize, fix it, learn from it...repeat. Meeting the customers needs is much cheaper than all the pens, sticky notes, and coffee mugs that are made trying to project an image. How about instead of projecting the image...BE THE IMAGE! Be the leader in the industry. Be what everyone else looks up to. Since ADP is the world's largest payroll provider the best way to clinch #1 and stay there forever is by beating everyone else at customer service. You have the pricing, you have the software, you have the internal operating procedures already in place. Now put fear in your competitor by making it impossible to meet, much less beat, the service you provide. I end this review with the same question I started with...IS "product" a piece of software or the service provided by your company or the combination of the two? Sincerely, Kent Snyder

ADP Review

Feb 11, 2016
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: ADP Totalsource is fine to use (which I used with a previous employer) but ADP Workforce (which we currently use now) needs a lot of improvements.

Cons: Customer service - you don't get a designated representative and only get a case number to follow up on issues which isn't helpful if you need to call back. You will explain the same problem to a differenct representative. ADP Portal - the different systems aren't as user friendly as they should be, different systems do not communicate to eachother correctly if at all and new hire entry takes too long. Reporting - the custom reporting option is too diffucult to use and when errors are returned you would need to know computer coding to decipher it. Payroll reporting needs a facelift as well. Payroll - preview takes upwards of 15+ minutes to be returned and can take longer if there is an issue. You are not notified of issues unless you reach out for your preview to be forced through. Time and Attendance - the layout has not been changed in the 5-6 years that I've used it. Change the format and add new things that the customer has requested. Build out the system more.

Recommendations to other buyers: Listen to your customers and add new software options within the portal. The improvements and changes are slow and often disappointing.

WFN Portal

May 13, 2016
4/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the HRIS and payroll portals. They are pretty consistent with other products out there and is easy to navigate. The new versions are great, especially since they have periodic upgrades with no interruptions. The help definable help, is needed.

Cons: I am not the excited about there time and attendance or their background screening. The time and attendance system has its pros and its cons. Cons to me, are that it can be a bit confusing to manage the CA violations on the time card because it combines all hours on the time card view. For DOT purposes, I need to view total hours for the day, starting at the beginning of the shift to the last clock in, and that is something that I am unable to have done through a report.

Recommendations to other buyers: ADP is a good product when it comes to the HRIS and payroll aspect, I have never really had any issues with them in that aspect. I recommend if you do go through an implementation with them, that you stress that it is imperative that all counterparts communicate with each other. I have noticed that, the more they grow, the more they loose communication with how each setup affects other setups within the system. For Example: Benefits is not always aware of the impact that a setup might have on the payroll side during implementation. The support team is better at this than the implementation team.

ADP, pros and cons

Mar 23, 2016
4/5
Overall
4.5 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: ADP is probably the largest payroll vendor in the nations, which is good and bad. It's great because they are experienced with typical payroll processing, human resources and benefits. It's not so good if you are a smaller company or a company with out of the ordinary payroll functions such as agricultural operations and taxes, California "special" tax issues, and the like.

Cons: Although they say their customer service is first rate, we have found it not to be so when it comes to the typical needs such as payroll issues. They have a great team of specialists in Time and Attendance, Reporting, but generally we are on hold at a minimum for 15 minutes, more typically half hour and longer. We have complained and it seems that they are hiring more staff and our calls are responded to more promptly. They also have a great support center and something called the Bridge where users can chat with other users about similar issues.

Recommendations to other buyers: If you are looking for a well oiled machine to run simple payroll functions, and someone to take care of all the compliance with taxes, ADP is perfect. Don't be afraid to speak up if you have issues, the squeaky wheel gets the grease.

Implementation was a nightmare

Nov 15, 2016
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: We converted to ADP this past March after positive recommendations from a couple of colleagues that have been on the platform for a few years. Our implementation was an absolute nightmare. We spent much more time, energy, resources and money on it than should have been necessary. The unfortunate part is that as of August, the wrinkles still had not been ironed out. For example, at implementation we received emails from an implementation specialist at the company recommending us to purchase a certain tablet to use at all our locations for the time keeping system. We went ahead and purchased them, which was costly, only to find out after countless hours on the phone with support and many frustrated employees, that ADP does not support that tablet. Payroll is one thing that cannot be inaccurate and I feel like making the switch we had more errors in the last 6 months than we had in the last 10 years combined. Many of them were completely avoidable had the implementation been done correctly. We also have a special excel document that we have created just to manage all the cases that we have with ADP, because we would have so many at one time that the only way we could manage the follow up was to track it ourselves. Unfortunately, for a small company like we are, we did not have the manpower to take on a failed transition and so we are currently looking to make a switch to a different platform.

Pros: Ability to have a timekeeping system and payroll in one software

Cons: Implementation, Cost, Ease of Use of Payroll

Recommendations to other buyers: I would not recommend switching to ADP unless you have excessive amount of time and energy to devote to making sure your implementation is up and running months in advance before you need to go live.

ADP WorkForce Now current version review

Nov 09, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: WorkForce Now provides fields to capture a lot of employee data. In the case of our organization it does require quite a bit of time and manpower on the front end to set up a system to utilize these fields effectively. We issue a lot of equipment to our employees. Much of this equipment has calibration and serial numbers. WFN has the fields to capture this data. The challenge is developing the structure and fields to capture this data. The same is true with the document cloud. Annually our company is required to generate a lot of documents for our employees. These documents need to be retained. The documents include drug tests, background screens, company policies, etc. Structuring the storage of these documents is critical to their ease of accessibility. ADP's provision of an advisor to help develop these structures would be a welcome service. Open enrollments, benefits administration, and payroll are WFN's strengths. The recruiting and applicant tracking system is not very robust and well behind the technology of other vendors. We recently switched to ICMS. Customer service in regards to payroll is good but not outstanding. Customer service from the Benefit Service Center is inconsistent at best.

Pros: Payroll, document cloud, open enrollment

Cons: Benefit Service Center performance, Recruiting module and applicant tracking system

Recommendations to other buyers: ADP provides a lot of standardized training through online recorded classes and webinars. They do not provide much one-on-one training with the system. When implementing ADP WFN it is advisable that your team be lead by someone with HRIS experience who will recognize your needs and aggressively pursue ADP to meet these needs and provide solutions.

Very limited, have to find work arounds for nearly every aspect of HR

Jul 20, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: its cloud/ web based. The potential is there but the system easily frustrates our employees and I can't really think of anything positive to say. Every advantage ADP offers comes with a "BUT"

Cons: Very limited, have to find work around for nearly every aspect of HR. Can't view time cards remotely without allowing punching access Self Service is very frustrating Here's some recommendations: a) life events that can make changes to the employee's benefits (add employee-take away employee; not just dependents) b) give users the ability to change beneficiaries to dependents/beneficiaries c) work flow for additional compensation d) allow there to be more then 1 work event template for a specific group Also, that "you can only have one window open at a time" not only is very debilitating but annoying when the cookies get stuck and one has to reboot the entire computer. Basically, ADP feels like a yahoo blog template with limited abilities; I'm working in a box within a box.

Recommendations to other buyers: Don't understand this question. Think more "Outside the Box"

Converting Off ADP Workforce Now after 3 years

Mar 25, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Pros: The robustness of the system. There were many additional modules such as compensation, learning, in addition to the core HR.

Cons: The system is clunky and pieced together and is difficult to navigate. The customer service has gone from bad to worse and the COBRA connection and Carrier Connections teams were difficult to communicate with. They "nickel and dime" the customer with add on's. The Account Manager was no where to be found and "annual system audits" they promise never happened in the 3 years I have been with them. Switching to another vendor as of this writing. Do your homework!

Recommendations to other buyers: I was one of the BETA customers and advocate who referred at least 3 other customers to them. One would have thought they would have provided better customer support. However, after last Enrollment period and COBRA connections, the fiasco associated with lack of ADP staff training, no response from Account Relationship Manager who was missing in action most of time and expense price tag, am making the decision to convert to another vendor who is more responsive.

The best platform for time keeping, A +++

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It enables you to easily enter the hours one has worked for a particular day, you can track your available vacation and sick days. This platform is rock solid, easy to use and the print out one receives after each paycheck is easily understandable. That is the reason why most employers in the US use it!!!

Cons: I have nothing negative to say about this application, I have used other applications for time keeping, like Mihi. It makes you appreciate the ease of use ADP offers...

Payroll and benefits Administrator

Sep 07, 2016
4/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
2.5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ADP platform is very user-friendly. it can make your tasks easier. As for the vendor, one can appreciate their flexibility and willingness to improve based on experiences and client needs.

Cons: What I dislike about workforce now are some of the modules like benefits, the time-off request module, and the new notifications. It is not very flexible. For example, if an employee submits a time-off request that is inaccurate the administrator cannot correct the request without canceling and creating a new request even though it has a view/edit button. Some of the benefit configurations are not easily editable by the administrator and the new notifications module still requires too many clicks to get what one needs. As for the vendor, they can definitely improve on overall customer service and service delivery.

Recommendations to other buyers: if you are a business with 50 to 2000 employees Workforce Now is the ideal product for you. It has lost of easy self-service tools that can allow any administrator to easily manage their workforce. As we know no product is perfect but this particular ADP product is at the very least one of the TOP software models.

Horrible customer service!

Apr 21, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: The payroll process seems to be the only thing we do not have many issues with.

Cons: The customer service is the worst thing about ADP. You do not get a dedicated account manager, you must call their 800 number and sit on hold and get transferred to several different representatives. The calls can last hours. The software is not intuitive at all. We moved to a new Applicant Tracking Software because ADP was useless. Basically only a receptacle for resumes and not much else. As an administrator I am not able to run reports and I am not sure why. I can run saved reports but cannot create new ones. When you do run a report the data integrity is not good. Terminated employee information will show up on the report when you request only active employees. These are just a few things, there are many more.

Recommendations to other buyers: Ask if they integrate with other software you use such as an ATS or performance reviews and ask about customer service.

Acceptable system but customer care is an issue

Nov 13, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: I have worked on the ADP Human Resource Benefits system for over 5 years. As a solo HR practitioner it has been good to have a HCM system, however ADP was selected first for payroll and A/P and time tracking. We have made the system workable for recruiting, performance management, etc. but any customization has been a challenge.

Pros: Would not be able to manage recruitment as easily without the on-line application portal. It has some limitations, but allows for communication with the candidates and automatic transmission of data when an individual is hired. Employee Self Service allows staff to easily change their address, emergency contacts, etc.

Cons: It's difficult to customize in the manner we would like to. For our size company, we do not have a dedicated customer service group so calling in for customer service you get varying levels of competency with the rep who answers the phone. Unemployment compensation services are extremely poor - missed deadlines, lack of response, delays in processing. Would not recommend using this service, ADP outsources it.

Recommendations to other buyers: We just finished looking at vendors because our frustration level with ADP was so high. I would evaluate Paycom and Paylocity as well if you are considering a new system for a smaller company.

We have had mostly good experiences with ADP software.

Jul 11, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I have found most of the customer service to be outstanding and the programs to be user friendly. For the most part, when I have called the customer service line, I have received prompt and friendly service.

Cons: Unfortunately for the transition of 3 of our company codes, we had a rather negative experience. There were significant transition and year end errors that resulted in a very large amount of extra work on our end that needed to be performed. The issue was brought up to the customer service representative in charge of the account and no action was taken. The issue was escalated to her superior and we did not receive an acceptable response from them either. We also feel that for the functionality of the software, it is expensive.

Recommendations to other buyers: I think that it is important for others to obtain information and reviews on the satisfaction of other customers when evaluating this software.

ADP for Employees

May 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: ADP is one of many human resource software solutions that I have used. It provides access to all HR functions in one place, allowing employees to manager PTO, required documents, pay statements etc. The one stop solution is very beneficial.

Cons: The solution is not very intuitive and takes awhile to figure out how to navigate. While this is not the end of the world, it can be frustrating for new users.

Excellent sales pitch, not so excellent product

Aug 08, 2016
1/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: The best thing about ADP is the graphic design/layout of the product. It looks polished, and visibly is attractive.

Cons: ADP's customer service leaves a lot to be desired. From the start of implementation to the ongoing questions and needs, they seriously lack in hold times, quick responses, and the actuality of solving your problems. The system has a lot of potential, but most of the representatives consistently say they are sorry and they don't know either why the product can't do some very simple things. It doesn't calculate max retirement calculations correctly, it's a hassle to use the goals for HSA accounts. All in all, a big disappointment if you are looking to streamline your payroll.

Recommendations to other buyers: Do your due diligence and seek out many vendors and get a good look at the flow of the software first. Make sure you understand how involved the company is during implementation. They might be with you "step by step" but with ADP that's not really what they mean. Most of the CVS files and Xcel files are done and corrected by you and you upload them to ADP.

A great step in the right direction, but some room for improvements.

Sep 07, 2016
3/5
Overall
3 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I know our payroll department has found it to be one of the most useful software programs that they have used over the years. From the HR side, ADP Workforce now is a little more focused on the payroll tracking than it is from an HRIS perspective. It would be nice to have the option of pushing information into ADP as well, but from my understanding. At this time ADP is only working with pushing information out of ADP into another system.

Cons: Specifically some of the fields are not as adaptable to help with our reporting needs. Additionally, the reporting set up is a little time consuming. Most of the time I end up just selecting the fields I need, and then do a large data dump, because it is too difficult to manipulate the data within the ADP system.

Recommendations to other buyers: Invest in the onsite set-up help for things like workflows and best practices. Also, attend as many of the free training courses as possible. That free resource is a great way to help guide you through some of the additional features are that you may not have originally asked for with ADP. It is a great way to get to test some of the software add-ons in the training setting while still being instructor led.

ADP - Excellent Customer Service

Nov 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We utilize ADP Workforce Now and there have been some hiccups along the way. The customer service team is diligent in responding to any issues that have occurred and is always professional and friendly. I'm sure that having to answer the same questions and supporting the client in all matters ADP can be mundane and sometimes challenging. Not once have I ever felt that my questions or issues are unimportant. Even though the product is good, customer service can make or break solid relationships. Kudos to ADP for cultivating a culture of client satisfaction.

Pros: The product is fairly straightforward and the database allows you to collect all the employee data in one place to access easily. There are several features to the program and the report selections are aligned with our company needs.

Cons: Our plant is located in the Midwest but our customer service support team is located on the east coast (our corporate office is in RI). There has been, on occasion, the inability to reach support because of the time difference. The cost of some of the modules has prohibited us to purchase.

Recommendations to other buyers: ADP is a good program for managing payroll and some HR functions.

Can't wait to switch

Apr 15, 2016
1/5
Overall
1 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: The only positive thing I can say is that our payroll department is okay with the payroll side. They do not love it and have many issues with the functionality and customer service; but our people are paid on time - and that is important.

Cons: Customer service is a nightmare. When you call you are put on hold for a significant amount of time and then typically passed around to multiple people. Many times you will get multiple answers to the same questions. Reporting is also terrible; it is not user friendly and it cannot be tailored to just the fields that you, as a client, are using. Instead you have hundreds of options and might not be 100% sure which one you should use. For example; there are three different fields for social security number. They are all labeled tax id - but there is the plain tax id, the tax id (SSI) and the tax id (SSN). People only have one social security number, you think one field name would cover it all.

Recommendations to other buyers: Talk to other customers - or even other people changing vendors. You will find that many people who are looking, are looking to move away from ADP.

If you're a Medium company- Awful

Aug 08, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: For basic time and attendance payroll, they're fine.

Cons: Everything else. They're customer service is probably number one, though.

Recommendations to other buyers: If you're a HUGE company with lots of time and attendance employees, ADP will probably do well- they might even pay attention to you if you're a big customer. If you're a smaller or medium company though, you don't matter to them, and I've waited on the phone for over an hour MULTIPLE times- and when we reach out to our "customer service rep" she doesn't respond to emails for WEEKS. And the reason we need to reach out so much? They're system is TERRIBLE at working with commission employees and sometimes people's benefits don't go through, and overall nothing connects in their system- we have terminated people show up on our payroll list still, and when we try to fix it and DO EVERYTHING THEY SAY- it doesn't work- they don't know their own system because it's too cumbersome.

ADP is a great tool

May 13, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I do like the fact that ADP offers many different modules so that you can consolidate all of your needs in one program.

Cons: the product itself is great but their are instances where we have to get creative and look at work arounds for certain situations. for example, we have an issue where ADP does not the capability of reading our merit increases and teeing them back into payroll(at the moment due to our version). This does become a haste because we do pay outside vendors to help resolve the situation and act as a middleman.

Recommendations to other buyers: When deciding to purchase this product. Always do a full demo and really assess what your primary needs are. For payroll, it is a great tool. On the recruiting side, take a look at other ATS software for comparison.

ADP Review

Aug 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Overall there is a lot I can do with this program and I can run reports to get the data I need. Easy for employees to clock in and out to track their time.

Cons: Loading a large group of agent to review time can be very slow.as well as running some larger reports.

Disappointment and time wasted

Feb 11, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: It's fairly easy to use in most areas. You can also customize the screens, include your logo, put in personalized company flavor.

Cons: Lack of company professionalism, long waits on hold -- often 1 hour waits, no continuity on case information, did not have sales person or account rep check in with our company for over 4 years, poor coding causing errors in deductions and reporting, costly, no upgrades offered for 4 years (while other accounts have the latest in software, i.e. version 2 vs version 9 on the internet product.) Still having to do some double entry.

Recommendations to other buyers: Make sure to look at lots of products, call a lot of references, do a web search to find complaints or problems that you won't hear about from the vendors.

Not User Friendly

Jul 13, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality

Pros: The system is cloud based which means I can access from any computer and there is a mobile application.

Cons: Poor customer service support, too many clicks to locate information I seek, "ghost" employees that disappear when in process to transfer, unable to attach documents

ADP makes payroll less stressful

Aug 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Go with ADP

Pros: ADP is super easy to use. I just log in every 2 weeks to do payroll, and bamm with a couple clicks it is done. I also have confidence that all of my tax and other things I don't want to think about are covered and taken care of. I can also easily edit it with a breeze. Also so many new features coming out that I can't wait to try, Also a great customer service where you get a representative and they are there to help with anything your need

Cons: I really don't know what else I would ask for in a payroll system. I would like to not have to download the reports to see them every time I want to see them, and maybe when I do download then they could be labeled with dates rather than right now they all have exactly the same name.

ADP is should only be an automated data processing company

Apr 14, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: ADP does what the company name explains. It does a great job of processing payrolls and ensuring that the data is processed as entered.

Cons: ADP is trying to branch into too many sectors of HR and has been very unsuccessful. The customer service is horrible and the outsourced call center representatives cannot answer basic questions. They do not have the ability to modify their programs and technology to fit the company's needs.

Recommendations to other buyers: This is an okay-solution for payroll processing needs. Ensure you have a great implementation specialist when you get started because that can really make or break your experience thereafter. There may be better solutions out there for your business so do your research before your commit to ADP.

ADP Review

Jul 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use once you get use to it and have some training. Very simple once you log in, review what is needed.

Cons: Need training to be able to get around site. There are a lot of tabs that need to be learned, but once you have them, its easy.

Good, used by many, makes for familiar product

May 04, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: This is used by almost every employeer I've had so it's nice to have a familiar program from job to job.

Cons: I think the clocking in and out could be improved. It's not the most clear and intuitive piece of software I've ever used.

Work & ADP

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Learning how to use ADP was very easy, I manage payroll for my job and I can easily navigate through this system

Cons: I haven¿t found any issues using ADP vantage so far, everything has been pretty easy to learn and use.

UGH it just isn't working out like they said it would

Sep 07, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
3.5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There are some good things about the user exp from employee point of view on 10.0 I do enjoy 90% of the folks I work with on the phone. They want to help..can't always help but they want to and I like the friendliness of them.

Cons: Horribly complex reporting system. Company is so big that left hand doesn't talk to right hand so projects ie ACA were a catastrophe. The recruiting module is worthless, slow and antiquated. There is little flexibility in the system to customize. Training is long and not clear.

Recommendations to other buyers: Go else where, it is just to much work to us. There are lighter smarter systems out there. ADP USE to be great, but it is just broken at this point.

ADP-Recruiting Management (RM) Application Review

Nov 08, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Six months experience as user migrated over from legacy ADP product Virtual Edge.

Pros: 1. Dashboard style, access to data for requisitions and candidates in one place. 2. Better communication features than legacy platform. 3. More user control for configuration than some other platforms. 4. Very cost effective.

Cons: 1. Multiple copies of the same stored documents with different names - confusing for users. 2. Very difficult to sort order fields reporting in created queries. 3. System has quirks for documentation such as offer letters can't date stamp when e-signature is given, but other side by side same format documents allow for this. 5. System allows for a lot of client configuration but getting to the source field for changes is very difficult for non heavy site admins.

Recommendations to other buyers: 1. If user ease is focus, compare to alternative systems before selection. 2. If cost is not barrier, and there is time to train fully, it can be a good option.

Cloud based HCM solution with a few issues

Nov 24, 2015
5/5
Overall
3.5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The solution is cloud based which helps increase the productivity of employees and managers as time sheets can be filled and approved from anywhere while on the go as well. It also offers its APIs so that companies can integrate ADP vantage HCM modules with their existing enterprise solutions.

Cons: ADP Vantage HCM is not very flexible to be customized.Customizing the reports is not very intuitive and requires considerable experience with the solution. It provides mobile support but the mobile application currently support iOS only.With a large number of employees on Android devices, the mobile application use gets really limited in our enterprise.

Recommendations to other buyers: It is an intelligent end to end software suite which can manage all processes of an HR function. We have experienced continuous uptime except a few cases which validates the use of cloud based solutions for critical business functions. Small and medium sized companies who are looking for a smart HR solution at a decent price should definitely consider ADP Vantage HCM.

HR Manager/Payroll Professional

Jun 14, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Pros: Has a large number of components that allow you to keep your HR functions in one spot.

Cons: Customer service is hard to reach, you get bounced around a lot. The hold times are extremely long. It's sometimes hard to talk to a person who can actually help you. They separate it into several menus so it's hard to navigate the system. The reporting is robust but some of the standard reports don't pull appropriately. I have had to create custom reports for things that should be easy to find/already built in.

Recommendations to other buyers: Determine how robust you want the system to be. Ask for references of current clients. Write out your list of business needs ahead of time.

ADP Vantage is a well equipped if difficult to use HRIS system

Dec 13, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: ADP Vantage is well equipped to handle the HRIS needs of companies large and small. The support from ADPs national network is also timely and effective for the most part.

Cons: The interface is poorly designed. Simple and common tasks, in some cases, are terribly convoluted and time consuming. Some components are dated and in serious need of updates.

ADP Resource

Aug 16, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very reliable platform to run payroll from small to huge number of employees. HR Advance is always a plus not only you have web information and consulting but you always have a an HR representative advisor assigned.

Cons: The system is a little complicated when running payrolls with a lot of extras -deductions, etc. Payments out of schedule have to be handle by them. Everything must be pre-configured and you have little or nothing access to configure extras.

Recommendations to other buyers: For small companies watch for the cost of such a complete system. At the end you find you cannot afford such an expensive product; that happened to us.

ADP Review

Feb 18, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: The service center staff are nice. Unfortunately they provide little help with issues. If an issues crosses from T&A to payroll or from HRB to payroll you have to talk to multiple reps. No one knows the whole picture. Wait time and time on the phone is ridiculous.

Cons: modules are not on one platform; multiple entry of same date; no one knows the whole process; lots of silos

Recommendations to other buyers: If you had certain important objectives and goals you hoped to reach by using such as product go back to those original goals and objectives and see if you met them or of you even came close . That would be a good measure.

disapointed in EZ pay

Jul 10, 2016
2/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I have been happy with ADP over the years but after switching to EZ time management I am considering dropping both.Have had to call EZ pay customer support almost weekly. Have waited in hold for over an hur. I have waited over 2 hrs for an automated call back that left me on hold 4 more minutes

Cons: EZ, pay hours on hold , 2hr call backs, product doesn't work well and over priced now that it has me looking at other products in market

Recommendations to other buyers: DO NOT USE TIME MANAGEMENT SOFTWARE CUSTOMER SUPPORT IS TERRIBLE SYSTEM HAS MANY PROBLEMS THAT REQUIRE USING CUSTOMER SUPPORT

Robust HCM for Larger Companies

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Vantage is a good solution for larger companies and has good integration with recruiting and onboarding which helped us streamline some of our processes.

Cons: There was a steep learning curve for our managers, but ultimately we were able to get everything up and running smoothly.

Good Product, Lots of Features

Feb 10, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to have everything in once place, and integrate the systems.

Cons: Some features are missing. I'd like to see a better ATS system, as well as an all online on-boarding system. Since ADP doesn't offer all of the features we need, I had to use other vendors. I would prefer to stay with ADP. I also wish they told us when new products came out, I feel like I have to ask my sales persons when I want something. I might want something, but not know it yet.

Recommendations to other buyers: I would encourage you to ask current need questions and future need questions. Place requests for products you would like to see. Over the years we've seen ADP come up with a lot of new products that we wanted years ago, and have been requesting them. They do listen!

Good experience working with ADP

Sep 13, 2016
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
3 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that it is reliable and it takes the concern about having taxes properly filed and paid taken care of.

Cons: Biggest issue for me is that at times I have needed help with an issue and sat in a call cue for an hour only to have the rep hang up on the call when they pick up, meaning I had to wait another hour. The wait times are not bad all the time, but at year end they can be very long.

Recommendations to other buyers: I think that ADP is certainly one of the leaders in payroll services and as a result you can count on them and their service.

ADP is great

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the fingerprint touch feature as well as being able to access your account anytime or anywhere.

Cons: At times the software does not load quick enough. Time punches can be easily be duplicated accidentally when trying to punch in or out.

Our time and payroll system

Aug 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: If the app features that are shown were all working it would be great!!

Pros: The system is fairly easy to use to identify paycheck information on the desktop version. I like getting an alert about my pay amount in the app.

Cons: The app doesn¿t provide much info beyond pay, it doesn¿t show paid time off accumulations or requested time off which would be nice. The desktop version is not intuitive, you have to hunt and peck to find what you need.

Has been a reliable service but support has declined over the years.

Aug 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Operationally the payroll systems are reliable and efficient. Payroll is always delivered on time. Canned reporting is good. Custom reporting is powerful but complicated to use.

Cons: Phone / Technical Support has steadily declined over the year. Support staff seems overloaded. Also, we seem to get a new service representative at least once a year. The custom report writer is somewhat complicated .... not for a novice.

Recommendations to other buyers: Be sure of what you need and the cost of the various modules.

When we signed up they had a great promotion going and they seem to offer promotions very similar all the time.

Aug 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: First 3 months were free and can cancel at anytime, I would recommend them to other business owners.

Cons: not much to complain about here they do what they are suppose to and we are happy with our relationship we have built

ADP does what I need it to do. Payroll.

May 17, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: I enjoy the new dashboard. It is user friendly and provides an easy and quick overall view of your payroll summary.

Cons: I am not very satisfied with the customer support I receive. I have called multiple times on the same exact issue speaking to several different representatives to finally get it resolved.

Recommendations to other buyers: Evaluate cost per component. Other companies offer the same and more than what ADP offers (ACA compliance, reporting, etc...) for a significantly lower cost with a dedicated account manager to handle customer support issues. ADP may offer several bells and whistles that may seem enticing, but are billed per component/module. Other companies may offer the same components as part of their full package cost.

Intelligent cloud based HCM

Nov 25, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: ADP Vantage HCM seems to be a very smart solution which auto suggests a lot of logical actions. In case, an employee is getting promoted to a new position, it automatically recommends to add people who report to him, change various roles and permissions is talent management and other systems,etc. With a lot of different modules linked together, it reduces a lot of manual effort.

Cons: The customer service is not up to the standards. We have faced issues with customer service while implementation. Their people overseeing the implementation did not seem to have an in-depth know-how of the solution.

Recommendations to other buyers: I would suggest anyone looking for ADP vantage HCM as the complete solution for HCM lifecycle to start with module by module implementation rather than a big-bang approach. My implementation experience was not satisfactory.

Overpriced and Outdated

Apr 12, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: I have yet to find anything good about the product.

Cons: I spend hours on hold almost daily due to system issues and having to be transferred to different departments because the rep never seems to be able to assist with the problem. No one in the my company will even use the system due to the issues and have reverted to doing everything on paper and excel spreadsheet.

Recommendations to other buyers: Do your research. There are lots of payroll companies that can do a lot more for a fraction of the cost.

Love working with ADP

Jun 07, 2016
5/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Payroll, I love the payroll product, it is very user friendly and any time that there is an issue, the customer services reps are available to handle the calls and find solutions right away.

Cons: It is not that I don't like the product, however the Time and Attendance product is not really conducive for the business that we are in.

Recommendations to other buyers: Be open and honest about the products that you are familiar with so that changes can be looked at if you feel they need to be.

Access your payroll and tax information from anywhere

Nov 25, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: ADP Vantage HCM allows me to access my payslips, tax forms and investment declarations from a single portal.I can print various bonafide certificates right from the portal without bothering anyone from the HR department. This has enabled me to perform a lot of tasks without depending on anyone else.Moreover, mobile applications allow me to approve the time sheets of my team members even when I am out of office.

Cons: There is a lot of scope of improvement with Vantage HCM. It should make some changes automatically when a certain field is updated or at least recommend the changes. For example, if an employee is moving to a different state and when the State is updated in the HR system, tax related calculations should automatically get updated. This does not happen currently.

Recommendations to other buyers: ADP Vantage HCM integrates all the major areas of HCM function. For small companies, this means less number of IT people are required to make different systems for each function integrate. This allows small and medium businesses to focus more on their core competency rather than HR functions. Further, being a SaaS solution, it is relatively cheaper than an on-premise solution.

Good software depending on the need.

Aug 01, 2016
3/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The HRIS seems pretty robust. it has some small flaws that are very surprising for a software vendor of this size. its good for simpler payrolls.

Cons: The fact that they do not have a dedicated account rep. When there is an issue, you get sent from one person to another and the problem has not been tracked, so you end up repeating it over and over again.

Recommendations to other buyers: Look for in depth demos. Get into a lot of detail with the payroll system.

It's a product we don't love, but live with...

Sep 07, 2016
3/5
Overall
1.5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The tools are expansive and they cover a large range. It is a product that works fine, but there are parts that should be so simple to improve, but are not available. It's a love hate relationship. Payroll is great

Cons: Many are not user friendly and support is 50/50. Some are great and some waste your time like no other.

Recommendations to other buyers: It is a great option, but there are better. Get it for payroll. If you can afford better get better.

ADP Experience Review

Apr 12, 2016
2/5
Overall
2.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: Syncing with payroll, some of the reporting, archiving employees, earnings history, benefit history, location and corporate group history.

Cons: Long wait times, always speaking to someone different, long resolution times, benefits section is minimal at best we can not customize the way we want.

Recommendations to other buyers: I would tell others to make sure they ask all the necessary questions and ensure they will have subject matter experts always helping them.

ADP review

Jul 20, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
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Pros: At this time I do not have a feature that I like most about it. To many headaches to get things going

Cons: That it can't be customized to the company needs and the support is not very good. When calling in for one issue it is either escalated and you never hear back from them or you get different resolutions for that issue and none work

Recommendations to other buyers: make sure you can adapt to their system and not them adapt to your company needs

Awful Customer Support. A small company is still YOUR CLIENT.

Apr 12, 2016
2/5
Overall
2.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: It is an all in one HR software. Personnel Information Management, Payroll, Benefits Enrollment etc. Being able to do all this in on place is definitely convenient.

Cons: Customer Service. Follow-up. Double inputting the same information under 2 programs (HR & Benefit/ Payroll)

Recommendations to other buyers: Instead integrating different software to work in one huge system, build your own so that processes are done accurately and smoothly.

ADP Review

Apr 12, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like all the functionality they offer and consistent and easily accessible support.

Cons: The templates, job descriptions, and other resources available to HR Managers can be overly generic. The ADP Resource support staff can help you tailor them, but only to a certain extent.

Recommendations to other buyers: I recommend that admins reach out to ensure they are receiving all the benefits the company is paying for and entitled to.

Not HR-friendly, but easy to use

Jul 06, 2016
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use for both administrator and end user use, relatively well known among users, mobile app is easy to use and gives good information.

Cons: Long wait times when calling customer service, doesn't track basic things such as name and address history, HRB & payroll don't "flow" well, compatibility issues with browsers

Recommendations to other buyers: In-depth review, there is a lot of functionality missing.

Simple to understand and easy to use.

Aug 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface was extremely easy to navigate and was intuitive. You didn't have to have a degree to use it because it just required some common sense.

Cons: Kind of expensive but worth it. I feel like it could have been a little more helpful with password recovery rather than just locking people out.

ADP offers a great product to manage payroll and more.

Aug 11, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: ADP system is web-based so can access it anywhere anytime. It is very user friendly and help is just a phone call away. Also like the ad-hoc reports that you are able to generate.

Cons: ADP system has multiple portals and can only access one portal at a time.

Recommendations to other buyers: ADP can make your job easier by tracking and maintaining information and save you lots of time with their ad-hoc reports.

ADP is very user friendly

Mar 29, 2016
4/5
Overall
4 / 5
Ease of Use
2.5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: It seems to be very user friendly and organized well. The options on the dashboard are easy to access, and there are alot of different reports available to download.

Cons: We do not like that you only offer the time keeping system if we use your platform. Our company uses a different software for time keeping and would prefer to download the time keeping from that software and upload it to ADP payroll, instead.

Recommendations to other buyers: I would tell them to make sure that all the features offered on the platforms will actually be of use to them, as when our company has looked into upgrading our platform, we were told we can not customize it to only uses the features that are useful for us, as well as the lack of time keeping management that we would need.

Great Product! Easy to use!

Nov 23, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, mobile friendly, and the fact that it has different pieces of the total employee experience I can add in later is great. Price was very competitive too.

Cons: Great implementation team and has a customizable look and feel.

Recommendations to other buyers: Look at the whole package. There are many pieces to the whole HCM suite. Be involved with the implementation team as they can make or break you.

Hands down the worst ATS I've ever had to work with.

Jun 27, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing. The implementation was a failure and now that a new team is in place to correct the process and make it both field and recruiter friendly, the rep refuses to partner with the current department head because of an usual alliance with the individual who was demoted from that role.

Cons: It is absolutely not recruiter friendly and the "Technical Product Consultant I" refuses to partner with the new team leadership on how we can smooth out our process and customize functionality to align with the new process on the ATS side of the product.

Overall: It is a tremendous stress factor daily.

HR data should not be under lock & key

Nov 08, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: ADP is a solid technology which enables payroll to work very well. Everything is there, but it requires a dedicated resource to manage. If HR is supposed to be more data driven, unfortunately, ADP does not make it easy to take the data and manipulate it and make it work for fast growing companies.

Pros: Payroll can be adjusted within 48 hours of submission.

Cons: Just one thing? The ability to get the data needed requires an advanced degree in database configuration, and time to be on hold for hours for a report specialist to understand what your ask is.

Recommendations to other buyers: Be ready for slow moving customer service, and technology that frequently doesn't do what it needs to (like work).

Great HCM software

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and full suite of the system Ease of use and full suite of the system Ease of use and

Cons: Troubleshooting issues in-house without proxy management Troubleshooting issues in-house without proxy

Workforce management made easy

Nov 25, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: ADP Vantage offers APIs which enables it to be connected to existing on premise solutions like a CRM or an ERP solution. The managers can change or automate various workflows

Cons: The solution still does not have mobile applications for Windows and Android devices. At times, there is no proper change management at their end and changes have been implemented without intimation and proper testing causing a lot of trouble.

Recommendations to other buyers: ADP vantage HCM makes the lives of employees and HR department easier.Also , it helps management get a complete view of the employee productivity along with other business metrics. Being competitively priced, it is definitely an option worth considering.

Human Resource Solution integrated with analytics

Nov 21, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a complete one stop HCM solution along with mobile capabilities. It is a comprehensive solution which integrates human capital management, talent management, payroll and tax administration and benefits administration. It also offers robust analytical capabilities that allows businesses to take better decisions based on key insights about your own human resources.

Cons: Being a cloud based solution hosted on ADP servers, the entire HR department is dependent on the internet connectivity for any productive task. Also, there have been instances of downtime from ADP end when the service was not up and running. There is no mobile application for Android and windows based devices.

Recommendations to other buyers: ADP Vantage HCM offers a large set of software solutions seamlessly integrated with each other but being a cloud based service provider one might be a bit skeptical about the uptime it is able to provide. Also, make sure that complete support and documentation is provided at the time of deployment and in normal operations.

Chaotic Mess

Mar 23, 2016
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: Can access from any computer. That is the only good feature about this product

Cons: No communication, no training, no follow-up. Separate Data Bases for each module, modules not communicating with another, poor service.

Recommendations to other buyers: Find a different software to use, especially if you have Variable Hour Employees

Adp usability

Aug 08, 2016
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The usability is simple for payroll and HR. I like the interface it is basic and clear

Cons: I do not like how some of the benefits tools work. You have to upgrade constantly to use tools that should be standard

Recommendations to other buyers: I would recommend that other see if their HR solutions are answered by ADP first

Bad Customer Support

Oct 12, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: ADP can be extremely helpful at times, but it is always a hassle to get what you want out of ADP without having to jump through hoops. Something as simple as submitting a final payroll file requires you to "submit" the file, in three different ways before the final submission is actually completed. Report generation often times produces different results than what was asked for, and customer support often leads to dead ends unless you get lucky and reach someone who actually knows what they're talking about. When it works, it works good. When there is a small issue, it often leads to lots of frustration and dead end phone calls.

Pros: A lot of features

this product is excellent. it works amazingly

May 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: They are courteous, and they are knowledgeable about their product and help clients

Cons: Nothing, they have been great both the product and the customer service.

Recommendations to other buyers: ADP is great and makes your work much easier for you to do. Try it, it really works for us.

ADP review

Sep 07, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Easy to navigate, you can create wizards so you dont make mistakes

Cons: When you call customer service not all agents are knowledgeable of the product/service.

Recommendations to other buyers: it should give the option to be change color back ground to a more eye friendly color

ADP by Johnson & Johnson

Feb 18, 2016
4/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: everything is all in one, love that they do everything from hiring to terminations

Cons: I wish we had a designated account representative and more options in the aTS

Recommendations to other buyers: Great all in one system, nice one stop shopping so don't have to use multiple systems

currently use PayExpert

Sep 07, 2016
3/5
Overall
4 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: Always get payroll on time. Never any issues with processing or server

Cons: customer service never has the answers; inconsistency with reps

Recommendations to other buyers: Look for a software that is not cookie cutter, but can be tweaked according to your needs.

My experience with ADP has been absolutely horrible.

Jul 06, 2016
2/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: Can be accessed anywhere you have Internet. Fairly easy to use.

Cons: Extremely poor customer service. Lack of responsiveness, and lack of knowledge of their software, too many limitations in the software, major errors during implementation. Difficult to find the right person.

Recommendations to other buyers: Do a lot of research with other people in the HR field, not just the references ADP provides to you.

Steady Product

Nov 08, 2016
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, I do like ADP. The system is always being updated and the customer service is wonderful! The only downside is that the UI needs to be more friendly, and there is a somewhat steep learning curve to the SaaS. If you have a dedicated team within your company who deals with ADP and they also have prior experience with the software then you should be fine. On another note, I would love to see the UI the same regardless if you use payforce or workforce.

Pros: Very robust and can handle most HR & Payroll functions seamlessly.

Cons: Steep learning curve.

Good software

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: User Friendly and easy to use. Customer service is great

Cons: Reporting is poor. I wish there were more reporting options

Recommendations to other buyers: Please add More reporting options. There is a customization field but it's limited

Expensive but thorough

May 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: This product offers just about everything we need for our company such as divisions in workers to generate departmental reports and such.

Cons: This software is very expensive overall, especially for our small company it's a large cost.

Recommendations to other buyers: Look at your budget when considering this product. It costs a lot but you do get what you pay for, great payroll service.

Flexible and Scalable HR solution

Nov 25, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The UI for all the modules is very intuitive and is kept similar for all the modules so that one does not need to get accustomed to different UIs for different tasks. The system is very flexible and scalable and allows reports to be configured as per the requirements. The presence of a mobile application also makes it easy for employees to connect to HR systems outside of office network while on the go.

Cons: ADP vantage HCM does not allow employee names to be of more than 32 characters which is an issue especially for MNCs who might have employees with longer names in certain geographies.

Recommendations to other buyers: The Vantage HCM is definitely feature rich suite for HR solutions. But another thing to keep in mind is that it is still vulnerable to all the drawbacks of any cloud based solution. So, I would advise to go through the security protocols they deploy in detail depending on how critical your data is.

Good for Payroll

Jul 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: ADP back dashboard is very good to work with because it explains everything and breaks down all we need to see and organizes into different categories which makes life easier!

Cons: The only complaint I have is their customer service. Had a very nasty interchange with a Representative because they were very rude when our account got locked. But somehow we managed to get everything back on track.

2015-2016 ADP Review

Jul 12, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Accessible via internet - easy to use anywhere in the country.

Cons: Costumer service - having my calls out sourced to other countries and US territories is difficult as they may not be fully aware of policy here. Also there is no one dedicated staff member to each company code, meaning you will constantly have to repeat yourself. I've dealt with nasty and unprofessional ADP personnel.

Recommendations to other buyers: Be specific in your asks and needs. Be specific with the challenge's you faced.

I mainly use the Talent Portal and I find it very cumbersome.

Jul 14, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I'm not sure I like ADP's Talent Portal, it's FINE for payroll and time-off request.

Cons: Easy of use, navigation, user interface, lack of workflows, horrible support (both self-service and phone customer support).

Recommendations to other buyers: have it work like it was sold... make sure you understand the products limitations.

ADP Resource

Apr 12, 2016
2/5
Overall
2.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: Payroll is fine if you don't have a complicated scheme.

Cons: Very expensive and they don't deliver what they promised. Integration was very painful even from one of their own platforms to another.

Recommendations to other buyers: Check out other more up-to-date software that have a modern look and feel and provide lots more features.

ADP Review

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: ADP is very efficient in showing paychecks, vacation time, etc. Whenever there were any issues, they were always easy to fix especially since this software was just implemented.

Cons: I really don't have anything negative to say other than it sometimes would crash and we would have to restart the program, but that happened every so often.

Good features but

Oct 18, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Comments: Our company has used ADP HR&Benefits for about 10 years now, and although there are some very good time-saving features, we continue to get frustrated by the bureaucracy of their many divisions in service and massive setup procedures. Good service also has gotten very difficult to find in recent years as well.

Pros: Ease of use and functionality

Cons: Recruiting application

Recommendations to other buyers: Make sure to tailor ADP modules to your main goals or activities.

ADP FOR HR AND PAYROLL

Jun 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Integrates well with HR and payroll needs without having duplicate systems.

Cons: The recruitment side of the tool lacks depth needed for most recruiters.

Recommendations to other buyers: Check with your payroll/ finance department to find a tool that meets everyone's needs.

I am very impressed with ADP, so would recommend to others.

Jul 11, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: I like their ease of use. Their full orbed HR/Payroll solution

Cons: Unfortunately, for a small company like ourselves, we cannot work with their pricepoint.

Recommendations to other buyers: I was a part of an implementation team with ADP a few years ago. Be sure to give yourself as much lead time as possible before your go live date. They have excellent implementation teams - we compressed our implementation and that made it much harder to get the work done.

Efficient payroll solution.

Jun 16, 2016
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Payroll can be processed the next day after you finish your calculations.

Cons: There is not an option for companies to physically mail out pay stubs.

Recommendations to other buyers: Decide whether or not you may need pay stubs. Because that option is not available.

ADP Review

May 23, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: You can create imports for everything. As long as you know how to operate the program, it has a lot of capabilities. You can create reports, edit reports, etc.

Cons: The customer service could follow up with cases better.

Recommendations to other buyers: It should be able to handle your growth as a company. When the company grows, you shouldn't have to change software with it. ADP makes it simple for both a small and large company.

We utilize ADP for payroll, I have used it in the past for benefits

Jun 16, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: User Friendly, intuitive, nice layout, integrative

Cons: I have had issues in my past with glitchiness, data we entered was missing later.

Recommendations to other buyers: provide short tutorials for users, some sort of webinar 3-5 mins for each task in the system

ADP Review

May 12, 2016
3/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: ADP Customer service is right on top of all of issues.

Cons: ADP continues to be silo. I feel a HCM solution would be the key solution.

Recommendations to other buyers: ADP - Review all vendors out their to select the best solution for your business requirements.

Great product would strongly recommend it

May 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Very user friendly, magnificent technical support, easy to follow directions

Cons: At times moves very slow from window to next window

Recommendations to other buyers: Take the time to educate your staff so that minimal mistakes happen when using this software.

Mildy satisfied

Feb 18, 2016
3/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: It has everything we need to meet our HR needs through one vendor.

Cons: Lack of customer service at times, lack of availability. Lack of knowledge of the Employee Service Center.

Recommendations to other buyers: TO understand ease of use, accessibility of support team, fully evaluate payroll processing if you are looking for this component. It took us several years to get to a place where there was ease of use in processing our payroll.

I RUN PAYROLL FOR 4 RELATED ENTITIES WITH THIS SOFTWARE

Jul 11, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: ABILITY TO PROCESS PAYROLL FROM ANYWHERE INCLUDING A PHONE APP

Cons: SOMETIMES THE CUSTOMER SERVICE REPS ARE NOT QUALIFIED TO FIX ISSUES WE HAVE

Recommendations to other buyers: I WOULD LOOK FOR A SOFTWARE THAT INTERFACES WITH YOUR GL SOFTWARE

Value for money human resource solution

Nov 25, 2015
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It gives a lot of freedom to employees. Employees can check their time sheets, leave balances, appraisal and payroll related information. They can also know what roles are currently vacant and apply right from this system.

Cons: Few employees have reported that certain functions don't work when opened in Firefox browser. The mobile app exists only for Apple devices with a limited functionality. There is no module for skill development and employee development.

Recommendations to other buyers: Anyone looking for a cloud based HR solution should consider ADP Vantage HCM but should not just get impressed by the features. The solutions is fairly new and will take sometime to mature. So, decision should be taken based on a lot of research about the solution and business requirements.

ADP RVIEW

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: THIS PROGRAM IS VERY VER VERY EASY TO USE AND EVEN HAS TIPS TO HELP YOU THROUGH IF YOU NEED TROUBLE HOW TO UT SOMETHING IN

Cons: THE CONS ON THIS PROGRAM ARE AT TIME IT IS SLOW TO LOAD AND IF HAVING A GLITCH ISSUE IT WILL NOT SAVE THE INFO AND YOU MUST EVTER IT AGAIN!

Great Product

May 13, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The capabilities and features you can customize to fit your companies needs.

Cons: The frequent outages and the downtime we deal with.

Recommendations to other buyers: Adding me features for time and attendance functions

ADP Review for Payroll

Sep 07, 2016
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Solid vendor long time in field so the basics are well covered

Cons: Unavailability of product lots of unscheduled downtime

Recommendations to other buyers: Be prepared to train diligently and have help easily accessible

Have used ADP products for years

Nov 08, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: I have used ADP products for years for various size companies. Overall I have no complaints. They have products that work for small, medium and large companies and I have used them all. In my current role, I am not in charge of payroll. However, my company does use ADP.

Pros: Customer Service is always quick in their responses. They have always resolved my issues and answered my questions. Very helpful.

Cons: The cost is a little higher than other payroll services I wish they had had more of an ala carte program to lessen the cost of software for the items we don't need or use (ex. vacation/time off tracking, etc)

Recommendations to other buyers: Research your needs and pick the service that best meets those for the cost you are looking for.

Human Resources Recruiter

Jun 16, 2016
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I don't use it to much, but it's visually appealing

Cons: Logging in....I always have to have an activation code and then answer all my security questions and then enter my password in. It's time consuming especially when I'm looking for an answer for a manager quickly.

Recommendations to other buyers: Ease of use, functionality, how it talks to other systems, cost

ADP is a great way to keep record of paychecks

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that ADP shows what you made at past and present jobs. I like the scale that ADP has to break down how much you took home, how much you paid on taxes and what was paid overtime.

Cons: I do not like how hard it was to create an account with ADP, I felt like I had to go through three different things before actually creating my account. I also do not like how difficult it is to create a new password when forgetting your previous one.

Great HRIS solution

Nov 23, 2015
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: It is a cloud based application suite which can handle right from recruitment to managing time sheets to performance measurement. The best part is one can chose whatever module it needs and the module is designed so that it can be seamlessly integrated with the existing applications from other vendors.

Cons: The system updates and upgrades cause a lot of issues with critical files leading to payroll processing issues. Also, there have been many instances when the system was down.

Recommendations to other buyers: The system offers an array of features along with scalability and flexibility. Being a cloud based solutions helps enhance the productivity as the system can be accessed from anywhere and any device given the internet connectivity.

Look further than ADP for ATS System

Mar 23, 2016
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
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Pros: ADP is still the top dog in the payroll arena. They are fairly competent with payroll.

Cons: Customer service is difficult to receive. You often have to talk to multiple people to get an issue resolved.

Recommendations to other buyers: Look at ultimate software. There are other options out there that are more user friendly with better customer service.