Jackrabbit Music - Online Music School Management Software

4.5 / 5 15 reviews

Who Uses This Software?

Online music lesson management software for any number of students or users.


Average Ratings

15 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $45.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Jackrabbit Technologies
  • www.jackrabbitmusic.com/
  • Founded 2004
  • United States

About Jackrabbit Music - Online Music School Management Software

We will help you save money, increase student registrations, grow profits, and improve customer communication & retention. Save time with these top features: Online registration & payments, private lesson scheduling, weekly calendar view, recurring billing, QuickBooks integration, time clock and point of sale. Free unlimited phone, email, & chat support. 4,500 + customers. 30 day free trial.


Jackrabbit Music - Online Music School Management Software Features

  • Attendance Management
  • Class Management
  • Online Registration
  • Practice Log
  • Repertoire Management
  • Scheduling
  • Student Management

Jackrabbit Music - Online Music School Management Software Reviews Recently Reviewed!

I would not want to run my music school without Jackrabbit! It saves me time and money!

Dec 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: What I like most is the amount of time I save using Jackrabbit. I can post monthly tuition fees for 900 students, and collect the money on the first of the month(credit cards and bank drafts) in less than 30 minutes! I love that Jackrabbit can export financial data to Quickbooks, which saves me from re-entering data. I love the lesson scheduling, which can keep track of future drops and future enrolls. Because we have so many families with the same last name, I love that it keeps student_family_transactions all in one place to avoid errors. I love the extensive reporting capabilty. I could go on, but you get the idea. If you tried to take it away from me, you would have a fight on your hands.

Cons: It is a little bit pricey. On makeup lessons, it would be helpful to be able to record a "partial makeup", for example if the student is owed a 30 minute lesson, and the instructor is able to give a 15 minute makeup, it would be nice to be able to keep track of that.

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Easy, Helpful, Complete

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: What I love about JackRabbit is how helpful and prompt their customer service has been, time and time again, since I began using their service in 2014. A close second place is the excellent organization and all the various tools at my fingertips. My administrator and I both use JR and enjoy how we can quickly find our clients and customize our financial reports.

Overall: I love the quick and easy financial reports and the way we can organize and bill our clientele.

Jackrabbit has helped me stay on top of things, and helps keep me organized.

Dec 04, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Batch payments, revenue reporting, birthday listings, staff portal, the ability to embed class listings into my website

Cons: The lack of a customer makeup class self-scheduler. Sometimes, the features are TOO robust. The learning curve is steep. The cost.

Jackrabbit is our best option for managing a growing Lesson Studio.

Nov 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Billing and managing accounts is a snap. It is nice to have a snapshot of all instructor schedules comma as well as a bird's eye view of the entire program.

Cons: Because of the multi-purpose nature of the software, some of the more powerful and useful features are sometimes difficult to find.

Love the software.

Nov 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is a very dependable product. I most like the fact that I can run auto payments and annual fees. I also love the yearly graphs and reports.

Cons: I started using this software about 7 years ago, since then you have added a lot of features that I have not even used yet. When I start it was very difficult to set up private lesson classes, I did a work around for how to track make-ups. I am sure there is a lot I can learn if I go to a seminar.

Overall: The ability to keep history on customers. Tracking customers.

Flexible, many ways to customize, incredible support team open to ideas and improvements!

Nov 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Jackrabbit was built for my industry, unlike so many other customer management software systems. The value of having a team and community who understands what we do and speaks our language is incalculable.

Jackrabbit is getting easier to use every day and so much of that is owed to the support team, who are constantly soliciting ideas and enhancements. This spirit of continuous growth is evident in the positive way the Jackrabbit team interacts with users - so friendly, with genuine respect and curiosity.

Cons: There is a learning curve! There are so many features that it can be overwhelming to learn. I found it was about two-three months of daily use before I felt comfortable, and only recently have I started to feel like I am using it as well as I would like to. It takes patience!

I appreciate the comprehensive integration of billing and scheduling on the same platform.

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Clear layout of data. Very accessible multi-level data!! Excellent record keeping and reporting ability!!

Cons: The scheduler could benefit from "drag and drop" functionality, but I suspect that it is not available for good reason.
The retail integration is a bit clumsy

Overall: Billing and scheduling integration

Customer Service has been nothing short of fantastic.

Nov 28, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the customer service and the continuous improvement of your software based on customer suggestions.

Cons: That there is no way to filter out toxic families when creating email reports for active or inactive families OR when archiving families to a lead file. There is no way to put toxic families into another category so they can't re-enroll again. This is easily one of your largest discrepancies and has caused turmoil for us as well as another businesses we know who has used this software. We have considered switching to Apple's new software because the other business we know crumbled due to this defect in your software. Other than that your software is fantastic!

Web based account management software with good, web-based accessibility

Nov 18, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easily access accounts from the web. Fast interface and well laid out. JR is good about adding features and making them relevant. Customer service is good and fast to respond.

Cons: 1) There is no way to export TAX to quickbooks!!!! This is a HUGE problem. Every month we need to make a separate manual entry that tracks the tax.

2) The Revenue Summary (and similar) reports are terrible. The groupings are very difficult to read. It should have a nice format according to CAT1, 2, 3 for easy sub-totaling. It also needs to break-out the taxes.

3) The export to excel for the reports is very bad. The function outputs data to excel, but the data is so poorly dumped out that it is almost not usable.

4) CAT2 and 3 cannot be exported to Quickbooks! Why?

5) Forces us to use Global as credit card merchant. I wish there was an alternative. Refunds and linking payments is cumbersome.

6) The scheduling tool needs improvement

7) Instructor time report needs to have a total number of hours

Overall: Easy access. Fast interface.

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Jackrabbit has taken away many of the issues we used to have with registration and payments!

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Makes billing and autopay easy. Enables our customers to fully understand our billing method and policies. Helps us keep track of inventory, and easily bill sales to customers. Online registration is fantastic.

Cons: The way absences can't be marked as made up on a certain date. The current makeup feature does not work for us because we're all private lessons, not classes where kids can just go to a different class to make up an absence.

Overall: It makes collecting money easy -- very rarely do we deal with late fees or disenrollment due to nonpayment anymore. The online registration helps people who really want to enroll, to get it done quickly and easily at their convenience.

Good. Does what we want. The autopay and ability to show availability on our website is key.

Nov 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: The ability to show customers what is open by going to our website. Having autopay. Having good contact info for our students. I wish we could have the parent thing only be required if they are under 18. People get confused when they are adults that sign up. It's too oriented for kids.

Cons: Sometimes we feel like we have to trick the software to get it to do what we want. We have to post fees lots of times to bill for each class a month. I can't just bill for all the mondays or all the days of the coming month.

For the past 10 years Jackrabbit has been a bennificial part of our business.

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: We love the client portal, the recital helper, the ability to keep track of roll and makeups. The ability to communicate in multiple ways to our families.

Cons: Missing some features that would help make the recital process easier. It does not export or mail merge easily.

Overall: Sanity. Time.

This is a great product for helping us to manage our non-profit music education organization.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JackRabbit is very easy to use. It is simple to find and enter information. Our families can log in and view their information and make payments as needed. It is also pretty powerful and flexible. I like the customizable fields which help us capture essential information unique to our organization. There is a good variety of reports available, and being able to export information to Excel is essential for creating our own reports. We have some unique billing needs, and we have been able to manage those with JackRabbit. I also like the ability to manage security at a very granular level so that people can access exactly what they need and no more. They also seem to be making frequent improvements to the software, so it feels that they really want this product to be the best it can be in meeting the needs of their customers. We are a non-profit organization, so having this be an affordable option is a really good deal for us!

Cons: I wish we had the ability to create our own reports within the software itself instead of exporting the data and creating our own reports using Microsoft Access.

Overall: JackRabbit makes it much easier to manage our class lists and billing for our music education organization.

After using Jack rabbit for five years I can't imagine me running the school without it.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that is easy to use, you can see all the information you need at a glance and it offers a full array of options which make your life a whole lot easier.

Overall: Mainly just little things that have even been improved or I have learned to use them the right way.

Jackrabbit Music - Easy to Use with great functionality

Nov 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is extremely easy to use and to train other people to use it. I have trained many people, some with a limited knowledge of computers, and they are able to pick it up very easily. It is so easy to create classes and to accept enrollments online leaving staff to facilitate other things besides enrollments.

Cons: The scheduling for individual appointments is not the easiest process. It takes too many steps and creating a class for just one person.

Overall: Very easy to use, billing is a breeze and easy to train staff.