# Page 3 | Jackrabbit Music Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Jackrabbit Music the right Payment Processing solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168245/Jackrabbit-Music-Online-Music-School-Management-Software/reviews --- Jackrabbit Music 4.5 (93) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Jackrabbit Music ## Showing most helpful reviews Showing 51-75 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AK Ally K. Director of Education Music Used the software for: 2+ years ### "Jackrabbit has everything you need!" March 9, 2022 5.0 As a director I enjoy being able to look up each families and staffs information that we have on file. It makes it easy to have good communication with our clients. Pros I like that Jackrabbit allows you to keep important client and class information in place so it is easier to keep track of these aspects of running a business. Cons The only downside of Jackrabbit is that the interface could be simplified. Review Source VR Verified Reviewer Owner Music Used the software for: 2+ years ### "I appreciate the comprehensive integration of billing and scheduling on the same platform." November 28, 2017 5.0 Billing and scheduling integration Pros Clear layout of data. Very accessible multi-level data!! Excellent record keeping and reporting ability!! Cons The scheduler could benefit from "drag and drop" functionality, but I suspect that it is not available for good reason. The retail integration is a bit clumsy Review Source JC Jacklyn C. Director Music Used the software for: 2+ years ### "Using Jackrabbitmusic software " December 19, 2022 4.0 It does what I need it to do, but it's expensive for the functionality that I need to do Pros The functionality of keeping family information and the history of payments, classes, and emails all in one. Cons After reading an email from the listed email titles, it goes back to the first page instead of the page where you left off, so you need to find that page again. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Jackrabbit Music Friend’s recommendation Review Source MW Maggie W. Executive Assistant Education Management Used the software for: 1-2 years ### "Steep learning curve" August 20, 2020 4.0 Some people on our team really struggle with it. Setting up classes is very time-consuming. Once you know how to set up the classes so the billing and registration work well, it's easier. Pros I've had excellent experiences with customer support. The training modules are also very helpful. It's worth investing time into those modules and getting the certifications. Cons There are a lot of aspects of the admin interface/dashboard/calendar that I do not care for. I am still finding features that would have been helpful to know about before, but they were sort of hidden in the menus (which are awkwardly named). It would be very helpful to have a feature that lets you "test drive" the Parent Portal - to get a handle on what the viewer sees. Right now we have to set it up on the back end and then log in with a test account, which is not very convenient. Review Source BG Betsy G. Owner Music Used the software for: 2+ years ### "Jack Rabbit expert " March 14, 2022 5.0 Very good customer service and overall steady, reliable platform Pros Integration with website. Customers are unaware of leaving the site to register. Although we no longer have the program where we used customer registration regularly Cons More robust than we need. We could get by with a simpler platform. Alternatives considered [Main Street Sites](https://www.capterra.com/p/123079/MainStreetSites/) Reason for choosing Jackrabbit Music More smooth integration with website Review Source ML Meredith L. Office Manager Music Used the software for: Less than 6 months ### "Not the right product for my business" December 6, 2022 3.0 The customer service is wonderful but the product is lacking. Pros The customer service is simply unparalleled. Very very very helpful. I can not say enough about the Jackrabbit coach who helped me through the set up process. Cons Our music school does a lot of private lesson and the software just isn't set up for that which was the main reason we decided to switch. The online scheduling process isn't the best and the look of the software is pretty outdated. Alternatives considered [Opus Pro](https://www.capterra.com/p/128445/Opus-Pro/) Reason for choosing Jackrabbit Music Price and it was supposed to be easily integratabtle with our website. Review Source TC Tomeka C. Director Performing Arts Used the software for: 2+ years ### "Safesave" December 6, 2022 4.0 I love the registration, class creation, & other functions of the software. I think other payment processing options should be available to smaller organizations. Pros Registration is great. Parent portal is extremely helpful! Cons Safesave is expensive. We’re a small non profit and would benefit from another form of payment processing. Reason for choosing Jackrabbit Music JRM has a more professional feel and once again the registration for parents is easier. Review Source DW Deanna W. General Manager Music Used the software for: 1-2 years ### "50/50" August 20, 2020 4.0 It does not register if a payment was stopped. It takes too many steps in order to process a payment. Everything is very time consuming. Pros Search families is quick. We can see a long transaction history Cons There are so many buttons to click and subcategories. If I want to edit the family I cannot do it from their main page I have to go into contacts - edit from there. If I change the cost of a class in "classes" it does not update in transactions. That is so frustrating. Reports area is junky and too cluttered. If a payment doesn't go through.. it isn't registered with Jackrabbit. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source KN Kirsten N. Owner Education Management Used the software for: 6-12 months ### "Awesome product! Couldn't live without it!" March 8, 2022 5.0 Love it. Would recommend to everyone! Pros I love the software - it is critical for my business. My staff and I use it daily. Works flawlessly. I also LOVE the customer service. They are always there to help me and answer my questions. Cons I have nothing negative to say about the software. Review Source SW Sarah W. Owner Education Management Used the software for: 6-12 months ### "I Love Jackrabbit" August 12, 2020 5.0 Before Jackrabbit, we used 4 different databases. Jackrabbit has made our lives SO much easier! Pros Jackrabbit has made it SO easy for our piano school to maintain our database, keep in touch, and bill our customers. Cons The only thing I would change is the way that registration fees are set up. We are forced to use another software for our classes that have different fees, which is inconvenient. Alternatives considered [Sawyer](https://www.capterra.com/p/163567/Sawyer/) Reason for choosing Jackrabbit Music Jackrabbit had every single feature that we needed to run our business smoothly. Switched from [Regpack](https://www.capterra.com/p/124427/Regpack/) Jackrabbit is superior. Review Source RL Ral L. Owner Music Used the software for: 2+ years ### "Great Software for Music Schools!" March 8, 2022 5.0 Pros I like to use Jackrabbit as our main software tool and use it as much as possible. It's easy to use for our purposes. Cons We would love to see color codes. in the calendar Review Source GR George R. Owner Music Used the software for: 2+ years ### "Jackrabbit is great!" August 11, 2020 4.0 Excellent. Pros Tons of functionality and the BEST customer service. Cons It’s not the most intuitive, and those who aren’t computer savvy often have trouble in it. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Jackrabbit Music Better service, customizable to fit my needs for in home and private lessons Review Source MC Melanie C. President Music Used the software for: 2+ years ### "Music School User" August 18, 2020 5.0 Pros I love that all of my student and staff information is in one place. I can email, run payments, check schedules, clock hours in one spot. The interface with Quickbooks is easy, too. We are new to student portals and connecting resources for virtual learning, but so far that is going well. Cons There is not much space available for uploading resources for students into their class. However, I have not checked in to see if there is an option to upgrade. You are able to link to Dropbox or Youtube which is a good alternative. Review Source MH Maddie H. Administrator Music Used the software for: 2+ years ### "Jackrabbit Review" March 14, 2022 4.0 Pros Relatively easy to use and easy to learn. Cons Lacks features that would help our organization function more smoothly. Review Source SB Suzy B. Director of Programming Non-Profit Organization Management Used the software for: 2+ years ### "Not Intuitive " August 24, 2020 3.0 I don't love the aesthetic. And again, it is not very user friendly. I like that it has so many options and can be used for so many different things, it just feels like you need to be very thoroughly trained. Pros I like the class management. Seeing exactly who is enrolled in each session is fairly simple. Cons It is not intuitive at all. Once you learn the ins and outs of JR life becomes a lot easier, but until then, it is not very user friendly. Review Source SK Sabine K. Director Used the software for: 2+ years ### "I am using the software now for 8 years" January 24, 2018 5.0 Pros this software simple and easy to use once you get use to it. It gives you a quick overview of weekly schedule per teacher and all students enrolled. You have the whole family profile and can do all the accounting like invoices and collecting fees. You can also can communicate with families and leads with a click of the button. Cons it can be overwhelming especially at the beginning, but they have a great support staff. I really can't say any other negative things. If there is something that need improvement they start working on it. Review Source BH Brian H. Owner Used the software for: 2+ years ### "Good. Does what we want. The autopay and ability to show availability on our website is key." November 16, 2017 4.0 Pros The ability to show customers what is open by going to our website. Having autopay. Having good contact info for our students. I wish we could have the parent thing only be required if they are under 18. People get confused when they are adults that sign up. It's too oriented for kids. Cons Sometimes we feel like we have to trick the software to get it to do what we want. We have to post fees lots of times to bill for each class a month. I can't just bill for all the mondays or all the days of the coming month. Review Source AM Anna M. Owner Music Used the software for: 2+ years ### "Love the software. " November 29, 2017 5.0 The ability to keep history on customers. Tracking customers. Pros It is a very dependable product. I most like the fact that I can run auto payments and annual fees. I also love the yearly graphs and reports. Cons I started using this software about 7 years ago, since then you have added a lot of features that I have not even used yet. When I start it was very difficult to set up private lesson classes, I did a work around for how to track make-ups. I am sure there is a lot I can learn if I go to a seminar. Review Source DM David M. Owner Music Used the software for: 2+ years ### "Owner" November 6, 2018 4.0 Pros Contact info, transactions, schedules are in one place Cons Copying/editing private lessons could be simplier. For instance, it would be helpful to be able to copy classes by teacher/by day. And if class names had defined fields, then global edits could be made to class titles Review Source Response from Jackrabbit Technologies December 14, 2018 Thank you for sharing your experience with Jackrabbit! It¿s our hope that you always find value in our features and functionality. We¿re always listening and seeking out ways to help you continue your success, please send us your ideas through that "send idea" button in your portal! MB Michelle B. School Office Manager Used the software for: 6-12 months ### "Flexible, many ways to customize, incredible support team open to ideas and improvements!" November 29, 2017 5.0 Pros Jackrabbit was built for my industry, unlike so many other customer management software systems. The value of having a team and community who understands what we do and speaks our language is incalculable. Jackrabbit is getting easier to use every day and so much of that is owed to the support team, who are constantly soliciting ideas and enhancements. This spirit of continuous growth is evident in the positive way the Jackrabbit team interacts with users - so friendly, with genuine respect and curiosity. Cons There is a learning curve! There are so many features that it can be overwhelming to learn. I found it was about two-three months of daily use before I felt comfortable, and only recently have I started to feel like I am using it as well as I would like to. It takes patience! Review Source QR Quinn R. Music Producer Music Used the software for: 6-12 months ### "Jackrabbit Music is a Must Have for Large Music Schools" November 20, 2020 5.0 Jackrabbit Music is a coordinating platform which allows for easy tracking and management of registrations, paychecks, and customer help. In my experience, it rarely experiences server latency and allows for quick and efficient corporate communication! Pros Jackrabbit provides fluid workflow and quick payments. It's interface for invoicing customers is particularly easy to use! Cons Some data, such as appointment and scheduling data can be difficult to modify. I have run into a few cases in which a cancelled lesson or tardy tag could not be removed Review Source AC Annalise C. Owner Performing Arts Used the software for: 1-2 years ### "Amazing Software" December 19, 2022 5.0 I’m obsessed. Pros It is extremely easy to use. It helps me manage everything in one place. Cons Nothing at all. I love every part of it Review Source TM Timothy M. Coordinator of education and recitals Music Used the software for: 2+ years ### "Jackrabbit is our best option for managing a growing Lesson Studio." November 29, 2017 4.0 Pros Billing and managing accounts is a snap. It is nice to have a snapshot of all instructor schedules comma as well as a bird's eye view of the entire program. Cons Because of the multi-purpose nature of the software, some of the more powerful and useful features are sometimes difficult to find. Review Source JV Jennissa V. Director/Owner Used the software for: 2+ years ### "For the past 10 years Jackrabbit has been a bennificial part of our business. " November 16, 2017 5.0 Sanity. Time. Pros We love the client portal, the recital helper, the ability to keep track of roll and makeups. The ability to communicate in multiple ways to our families. Cons Missing some features that would help make the recital process easier. It does not export or mail merge easily. Review Source AM Allison M. Teacher and Office Admin Music Used the software for: 6-12 months ### "JR Music Review for HM" December 16, 2022 5.0 Pros Easy to create classes and modify them, easy to submit absences and makeups, easy to ring sales and add items to inventory Cons We desperately need inventory tracking that includes serialized items as well as cost and price changes, when items are received and sold, etc. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.