# ContinuousCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ContinuousCare the right Telemedicine solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/168262/Virtual-Practice/reviews

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ContinuousCare

4.9 (10)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated September 7th, 2025

# Reviews of ContinuousCare

Ease of use

4.7

Customer Service

4.9

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Dr Gerard S.  
CEO  
Medical Practice  
Used the software for: 2+ years

### "ContinuousCare A Practical Telemedicine Solution"

July 28, 2019

5.0

Just like any software, at the start it can be a bit confusing but once you get going the system is easy to use. Overall I find the platform is very practical and can be profitable to health providers as payments can be collected online or onsite.

Pros

ContinuousCare allows any health professional from any country to provide telemedicine services to patients. The other advantages are: 1. Easy to set up patient monitoring plans allowing patients to upload their readings which generate alerts automatically. 2. Text consutations which allow patients to forward health related questions to be answered by providers. This can be a paid or free service. 3. Video consultations using both mobile devices and pc. 4. Ability to generate a prescription after a consultation. 5. Patients can create a very detailed personal health record. 6. Two mobile apps are available: one for providers and another for patients. 7. A blog is available for publishing medical articles. 8. Online appointments can be made for both video consultations and in-clinic. 9. It is web-based so nothing to install.

Cons

1\. Patients need to have an email address for registration and cannot do so with a mobile tel number alone. 2. Administrator cannot edit a patient's email address if there is an error for instance. 3. Patients cannot be deleted although they can be disabled.

Review Source

JC

Joseph C.  
Medical Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "5 years of impeccable service "

September 2, 2025

5.0

Excellent service little to no downtime Service support is prompt and efficient and this service has really helped my practice grow

Pros

After care service is second to none, If I have any concerns they are prompt to respond. The interface is also very easy to use

Cons

There is little that I don't like about them. They website delivery could be a bit better but otherwise they are okay

Review Source

NZ

Noble Z.  
Specialist in Internal Medicine  
Hospital & Health Care  
Used the software for: 2+ years

### "Continuous Care, a tool for providing better care "

March 29, 2023

5.0

I have been able to help my patients achieve quicker and better disease control during the past 9 years of my use of Continuous Care than anytime before.

Pros

Many good features - the PHR, the remote monitoring, the text and video consulting.

Cons

Payment has been difficult for some of my patients. If automatic payment from credit card etc for remote monitoring subscription can be incorporated, it would be very helpful.

Review Source

Response from NeedStreet

April 8, 2023

Thank you for your valuable feedback.

TK

Tshedi K.  
Medical Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Medical Office on the go"

April 13, 2023

5.0

This my 4th year using it and really like it. My patients are also happy with it.

Pros

My top features are the convenience and how user friendly it is.

Cons

There are some features that would be really helpful like a quick review of systems template, SOAP note template.

Reason for choosing ContinuousCare

It was affordable and customer service was great.

Review Source

HE

Heba E.  
Founder & Physician  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent costumer support"

March 27, 2023

4.0

Excellent

Pros

I think the video conferencing and text consults are most desirable for our business model.Costumer support is impeccable

Cons

I think having a more open text options with the patient is important (as of now we can only text patients if they text first)A zoom feature for video that allows us to use our brand would be great as well

Reason for choosing ContinuousCare

initially it was pricing and regional availability, however, they have worked on this since then and made it more affordable and available. i like that you can plan all the visits/interactions in the patients journey ahead

Review Source

Response from NeedStreet

April 8, 2023

Thank you for your valuable feedback. Ability to initiate in-app conversations from the Provider side will be available in our next upgrade of the Remote Monitoring feature.

KN

Kris N.  
Medical Director  
Medical Practice  
Used the software for: 2+ years

### "Telemedicine, a first for Fiji Islands"

April 12, 2023

5.0

Brilliant! Extraordinary!

Pros

The concept of a virtual platform created to offer telemedicine services is very tech savvy

Cons

Limited information regarding patients makes it challenging, perhaps more parameters can be introduced

Review Source

VP

Valentina P.  
Coordinador Operaciones  
Wholesale  
Used the software for: 1-2 years

### "De facil uso."

August 8, 2023

5.0

Pros

La mayoria de las funciones superan nuestras expectativas, es muy completo e intuitivo.

Cons

Estoy satisfecha con este aplicativo me encanta.

Review Source

JB

Jayakrishnan B.  
Doctor  
Hospital & Health Care  
Used the software for: 2+ years

### "User friendly"

June 25, 2019

5.0

Excellent Its helps a lot for my workflow as a doctor

Pros

Caterng all the requirements of healthcare provider and seeker. Certain functions exceeded our expectation. Ease of access to patient data and security is worth mentioning.

Cons

Really satisfied and so far no issues. Technical team is very understanding.

Reason for choosing ContinuousCare

Continuous care is much better. Easy Security Value for money

Review Source

Yasheel Kumar A.  
Director/Doctor  
Medical Practice  
Used the software for: 6-12 months

### "Very professional "

July 25, 2019

5.0

1\. Offering E-health platform to the people of my country for free 2. Going digital regarding records. 3. Help the ​patient to sync their daily vitals for better monitoring and treatment 4. Health blog for the users

Pros

User-Friendly​ Very great and helping customer care internationally Quick response

Cons

API to integrate to other platforms Medication pre-list Search patient list sometimes lags

Review Source

RG

Ronak G.  
CEO & Founder  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Best Practice Management Software."

June 26, 2019

5.0

It helps me to serve my clients at my Holistic Medical Practice. Apps helps my clients to log questions, or daily plans. Online Video calls helps them to get in touch from the comfort of their homes.

Pros

What I liked the most: - Ease of operation - clear functions - personalised customer support - versatility

Cons

nothing as such... Additional feature of creating custom medicine type/dose can be nice.

Review Source

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