# Page 11 | ZoomInfo Sales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is ZoomInfo Sales the right Lead Capture solution for you? Explore 318 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168264/ZoomInfo-sales/reviews --- ZoomInfo Sales 4.1 (318) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 9th, 2026 # Page 11 - Reviews of ZoomInfo Sales ## Showing most helpful reviews Showing 251-275 of 318 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sU sowmya U. Sr Digital Strategist Information Technology and Services Used the software for: 2+ years ### "Dive into the Target market contacts" August 10, 2021 5.0 Zoominfo is an overall great tool, has a lot of good features. Very helpful for lead generation and nurturing campaigns. The team keeps adding a lot of new features which are super useful and great to use. Pros Easy to use, Intent data, Easily advanced searches, and Tags are useful. Cons Filtering out the contacts from the big list to redeem the credits requires a lot of time. Review Source AW Alexis W. Account Manager Staffing and Recruiting Used the software for: 6-12 months ### "Zoom Info" October 22, 2019 5.0 Overall, this is a good tool to use in our industry. Technology wise could use some updating but very helpful nonetheless Pros This is a great way to connect with new contacts and learn more about an organization. The information is up-to-date 95% of the time Cons This is not the easiest to find contacts Typically- when you go to search is cannot filter well by geographical location and keywords get messed up if too many are added Review Source JM Jared M. Digital Sales Specialist Information Technology and Services Used the software for: 1-2 years ### "ZoomInfo Review" July 16, 2019 4.0 ZoomInfo is a good resource to get contact information about potential prospects, I would not recommend this particular software over other options such as DiscoverOrg, but Zoominfo often is great to have as a supplement to another contact pulling site to be used to find specific individuals with more private contact info. Pros Zoominfo is able to provide contact information for a wide variety of people that often aren't listed on other prospecting websites. Cons Sometimes the contact information provided is out of date or certain people have changed companies/email-addresses. I also wish Zoominfo made it easier to pull large lists of contacts based on job title. Review Source BK Brian K. President & Chief Operating Officer Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Terrible customer service - they don't care about us" June 28, 2022 4.0 I find ZoomInfo to be an untrustworthy company that is trying to exert their control over me as a small business owner. Pros relatively easy to find emails for company contacts Cons They have a sneaky auto-renewal policy. If you don't cancel your annual renewal well in advance (at least 60 days) they bill you for another year ($5,000 in our case). Review Source HT Holly T. Sr. Business Development Rep Computer Software Used the software for: 1-2 years ### "ZoomInfo gets the job done!" July 17, 2019 3.0 Despite the data not being always current, it is my go to tool for getting prospect information. Quick and easy to use! Pros It's so easy to find pertinent prospects because of the customization of ZoomInfo. Cons I find that it is often outdated and roles have changed. Review Source ADE Aaron Daniel E. Data Analyst Outsourcing/Offshoring Used the software for: Less than 6 months ### "Review" July 12, 2022 5.0 Using ZoomInfo SalesOs is very helpful and convenient to me since my work is related to Data Analyzation. Pros The one thing I like the most about this software is about lead generation and it is very convenient to use. Cons I don't see any features that is lacking or missing for me and that is why I rated it 10. Review Source TT Tom T. recruiter Automotive Used the software for: 1-2 years ### "best software to find co names and contact info" August 13, 2019 5.0 fantastic new tool for me in recruiting Pros best software to find co names and contact info...amazing that it evens has personal emails and cells for some Cons nothing...other than to get more accurate updates on people Review Source VR Verified Reviewer MOPS Marketing and Advertising Used the software for: 6-12 months ### "Great tool for enriching data" January 19, 2022 4.0 Pros We use zoominfo for enriching data and it is a great tool for easily enriching the data you need in SFDC Cons Sometimes when we use this for enriching data it can not find specific company information Review Source Andre D. BDR Information Technology and Services Used the software for: Less than 6 months ### "Worth the investment!" February 18, 2020 5.0 I would give it a 9 out of ten, from the ease of use, customer service. Pros The seemingly continual updating of the features on getting the information needed. The customer service is great as well. Cons Sometimes the information given isn't always the best, or most accurate at times. But that is only a small percent of the time. Review Source VR Verified Reviewer Animal transport coordinator Veterinary Used the software for: 6-12 months ### "Not sure but seems good so far" November 14, 2020 5.0 Overall I’m still learning how to use it but seems like a decent program to perform research. Pros I liked how much information they have about a specific company or coorporation. Great to use when you need to see the ins and outs of a company. Cons It was a bit difficult to navigate through the program at first but after a bit of time I got the hang of it. Review Source NR Nathan R. Associate Venture Capital & Private Equity Used the software for: Less than 6 months ### "Depends on your use case" August 19, 2021 4.0 It has been decent thus far. Hope they can get better on their customer support. Pros This is a great database depending on your use case. If you are looking to generate leads and you have specific qualifiers when screening, this is a pretty good tool. More screening abilities than other lead gen products. Cons The customer support has been a bit hard to navigate and they are slow to respond. It also lacks in accuracy on employee count. Switched from [Grata](https://www.capterra.com/p/193002/Product-Search/) Zoominfo has more information and more companies than Grata. Review Source James P. Entertainment Account Executive Newspapers Used the software for: 6-12 months ### "Prospecting and account info software" May 1, 2019 5.0 Pros Useful in sales, acts as the one source of truth when determining who should take what accounts, good at providing info on those accounts and their prospects Cons When there isn't a perfect match sometimes the algorithm will make strange leaps in judgment to very incorrect accounts/companies Review Source Derek K. Sales Leader Computer Software Used the software for: 6-12 months ### "Best prospecting product on the market" March 5, 2020 5.0 Overall strong product is a staple for my team in their daily prospecting. Pros \-Most updated data, real numbers, correct titles -Large database in EMEA -Simpilicity of use and API integrations Cons \- very expensive product and can be overkill depending on your organization. - no extra admin licenses. Review Source CH Camilo H. BDR Information Technology and Services Used the software for: Less than 6 months ### "Necessary evil " November 12, 2021 3.0 Pros Among the rest of the tools in the market, it seems to be the one with the biggest database. Cons \- The extension is not really intuitive. At a times you need to de-activate it cause it triggers the app in any item you hover on your desktop. - The data is not always updated or complete. Lot's of manual work to do. Review Source LF Lane F. bdr Information Technology and Services Used the software for: 6-12 months ### "A Must for Outbound" September 29, 2020 5.0 it has been great, helped me hit my number, and paid for itself! Pros We prospect into enterprise accounts, and Zoominfo is a must at supplying contact info. I am pleasantly surprised at the amount of mobile #'s on there! Cons As most softwares do it occasionally has bugs or issues but they are quickly fixed by the great support team. Review Source VR Verified Reviewer Account Executive Wholesale Used the software for: 6-12 months ### "loving it." July 20, 2021 5.0 I like that I can find the buyer's contact info such as email and phone numbers. Pros I like that I can use this software to be very proactive in finding out direct contacts for buyers within each company. Cons The software seems a bit dated...and roles within companies are not pulled or are inaccurate. I would have to go on LInkedin to look for accurate roles within company. Review Source VR Verified Reviewer Analyst Financial Services Used the software for: Less than 6 months ### "The best for finding contacts" November 23, 2019 5.0 great, will continue to use for sourcing purposes. Pros Zoom is the best tool for finding information about companies that you wouldn't be able to find elsewhere Cons sometimes, some of the financial metrics of the companies in their database is wildly inaccurate and unreliable Review Source VR Verified Reviewer Vice President, Sales and Marketing Operations Sports Used the software for: 1-2 years ### "Zoominfo" February 4, 2019 4.0 Pros Allowed me to find new leads that I might not have Cons Their pricing structures were pretty confusing Review Source PW Peibei W. Sales Operations Specialist Computer Software Used the software for: 6-12 months ### "Accurate Contact Database" February 5, 2019 4.0 It's a powerful contact database and sales tool, and if their tech support can be more efficient, that's better. Pros Contact database is very accurate and up-to-date. Integration is not hard, and the side bar tool with ReachOut is very effective. Customer Support is good. Cons Technical support/product specialist. Took 2-3 meetings to figure out what our issue is, which is actually very simple and screenshots should be very self-explanatory. Testing cost us credits, too. VIP Support is very slow in response. Review Source VJ Vinay J. Head - Channel Development Information Technology and Services Used the software for: 6-12 months ### "Super tool for email list building" March 20, 2022 5.0 Pros We can easily get the decision makers' email. We can easily filter the industries and prospects we are looking to target. Cons The cost is too high. no free trial in India. Review Source AC Ashley C. SDR 3 Internet Used the software for: 1-2 years ### "Accurate data" April 2, 2020 5.0 Pros I can say I get a 95% accuracy with my prospect data. Cons Sometimes the system says the data is good but it's actually invalid. Review Source OS Omri S. SDR Computer Software Used the software for: 6-12 months ### "A great tool for every SDR" June 29, 2022 5.0 Pros Data enrichment and outreaching from the platform is great! Cons auto generation of email addresses could be better Review Source Lance C. Director of Business Development Mental Health Care Used the software for: I used a free trial ### "Results vary by industry" October 8, 2019 3.0 Software is easy to use, and easy to get results. My experience with the 2 sales reps I dealt with was similar - I told them what I felt were the products shortcomings and both started arguing with me. I informed them that I wasn't interested in debating with them, and that I would not move forward. Your mileage may vary. Pros Software is very straightforward and easy to learn. Great ability to filter, and identify key roles for leads. Cons I've used this trial twice before in the medical industry. I found the results were not accurate, regarding titles, people still in positions, etc. I have colleagues who have used with great results, but this was not the case for me. Review Source DA Diamante A. Account Development Representative E-Learning Used the software for: Less than 6 months ### "ZoomInfo is ok but not great" October 14, 2020 3.0 ZoomInfo can be good for some people to use if they are targeting large companies but not the best for contacting government agencies. Pros I like that ZoomInfo makes cold calling prospect easier to do. It is nice that they provide insight on organizations and companies and their employees. Cons ZoomInfo has many road blocks when trying to use it for government agencies. Often the content is outdated or incorrect. Review Source Response from ZoomInfo October 16, 2020 Hi Diamante, I am sorry to hear about your negative experience with our government data. I would love to help resolve this. If you could please email me at colbie.blaisdell@zoominfo.com I can assist you further. Thank you, Colbie Blaisdell, ZoomInfo Customer Marketing Team KP Katie P. Director of Market Development Information Technology and Services Used the software for: 2+ years ### "Terrible Customer service " February 3, 2022 2.0 All is fun and games until you need to make an adjustment to your plan. They lock you in no matter how unhappy you are. Because of this I am going to choose another tool in the future. Pros They have a monopoly on the data capture market so they have good data on people and organizations. Cons They care more about short term revenue than long term customer happiness. We are a startup and went to cancel our subscription but because we were past the 60 day renewal period they wouldn't let us out of our contract. 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