# Page 4 | ZoomInfo Sales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ZoomInfo Sales the right Lead Management solution for you? Explore 319 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168264/ZoomInfo-sales/reviews --- ZoomInfo Sales 4.1 (319) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 9th, 2026 # Page 4 - Reviews of ZoomInfo Sales ## Showing most helpful reviews Showing 76-100 of 319 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SGK Sadia Gohar K. Sales and Marketing specialist Pharmaceuticals Used the software for: 1-2 years ### "ZoomInfo, a great lead generation tool , could improve a bit better" February 8, 2023 3.0 Overall, it is a decent lead generation tool, but it can improve. There are many other tools that do the same as zoominfo. It is a good tool for some industries except pharmaceutical and clinical trial industries. Pros 1\. It is very easy to use2. Great interface with many features3. Excellent buyer intent data 4. Good integrations for import/export data Cons 1\. Very expensive2. Data gets verified every 6 months (We get many bounces)3. Support is gone once the contract is signed (Beware of auto renewals - they will take you to court if you don't pay after auto-renewal) Review Source MC Martin C. Sales Director Marketing and Advertising Used the software for: 6-12 months ### "A bitter pill to swallow in price, but the medicine does the job!" October 20, 2023 4.0 great - demos are valuable, product is great - pricing is painful, but ROI is fast! Pros It just works!from intent, through to insight, through to finding contact details and automation, the process works smoothly and accurately.it's always in my first few software choices when building a stack Cons pricing is a hassle - just show me the real price instead of teasing with something that's going to drop by 40% anyway.more credits are always useful, and different payment terms for startups would be appreciated when trying to bootstrap Reason for choosing ZoomInfo Sales multiple positive experiences with Zoominfo means it's always at the top of my list Review Source JA Jessica A. Customer service & products manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great product for small businesses " May 4, 2023 5.0 Pros It’s easy to use with a great help guide for questions Cons For what we use it for there isn’t anything I would change Review Source VR Verified Reviewer CX Manager Information Technology and Services Used the software for: Less than 6 months ### "Impressive amount of data for a lot of different usages " January 6, 2023 4.0 ZoomInfo provides an astonishing range of data that will fit a lot of use cases, from lead generation to customer experience management. We were able to deliver all the lists of companies and contacts we needed and to refresh our own database efficiently with accurate information. Pros \- The range of data available is amazing - The accuracy level is pretty high - The platform is really easy to learn and use Cons \- The tool is quite expensive, even if the future will tell us if the ratio price/value is as good as we thought - Some UX minor issues can be corrected to deliver an even better experience - Integration with CRM can be easier to set up Alternatives considered [Enlyft](https://www.capterra.com/p/197864/Enlyft/)[LinkedIn Sales Navigator](https://www.capterra.com/p/228343/LinkedIn-Sales-Navigator/) Reason for choosing ZoomInfo Sales Good fit for our use cases, and nice demo proposal Review Source JA Julia A. Account Executive Computer Software Used the software for: 2+ years ### "One of my fave tools" May 14, 2022 5.0 Pros I don't know what I would do without Zoom. This came up at our company conference. A necessity for remote work. Cons Zero qualms. I used to experience some issues with recordings, but they seemed to have fixed that as I haven't experienced that in months now. Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) more functionality to better manage, record, share, and annotate Review Source AL Aizaz L. Social media marketing manager Pharmaceuticals Used the software for: 1-2 years ### "ZoomInfo SalesOS Review 2023" February 2, 2023 2.0 We left ZoomInfo just because the data was inaccurate and we paid a lot of money for their top-tier plan. The buyer intent data was good but not the best as other competitors offered the same too. It is a good tool overall but needs a lot of improvements Pros It is a good tool which is easy to setup and uses no doubt about that. Good for prospecting. Cons Very very expensive as compared to products that offer the same thing. After you get them they forget about you, poor customer service. Inaccurate data. Alternatives considered [Dealfront](https://www.capterra.com/p/154835/Leadfeeder/) Review Source VR Verified Reviewer Head of sales northern europe Computer Software Used the software for: I used a free trial ### "It's ok but definitely not a 'silver bullet' " May 30, 2022 4.0 Pros Zoominfo is really easy to use as a prospecting tool that connects well with Salesforce CRM on your day to day prospecting activities. in other words as a simple tool to do all of the sales team's pre-work prior to a call, it definitely does what it says on the tin plus it has great filters. Cons the contact data is decent in the US but for foreign companies (EMEA or APAC) it's actually not that great. in addition, that price is a bit too high for what the product does. Alternatives considered [Lusha](https://www.capterra.com/p/198383/Lusha/) Review Source Reunaldo P. Senior Data Analyst Marketing and Advertising Used the software for: 2+ years ### "ZoomInfo SalesOS: Review" February 1, 2023 5.0 Pros I liked the ease and the customizable features that Zoominfo SalesOS offers. The ability to quickly set up custom dashboards and reports for my team was especially helpful, as it allowed us to quickly gain insights into our sales performance. Cons The least I liked about ZoomInfo SalesOS was the lack of customization options. The platform provided limited customization options and did not offer enough control for us to customize our data or workflow to meet our specific needs. Review Source Dylan S. Co-CEO Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Okay but overpriced product. Scummy company" March 22, 2021 1.0 It was great as long as we were using their product. But as soon as there was any kind of issue where we wanted to change our contract they threatened legal action super soon. First time I've ever worked with a company that relied more on legal threat to retain customers than providing value. It's been a really negative, hugely distracting experience that is still on-going. Pros Their data is pretty good. Not better than some of the other competitors on the market but it did the job. Cons \- Unexpected evergreen clauses in contract that I was not able to cancel my contract despite reaching out A MONTH before the contract renewal - Non-responsive sales reps / AR team when dealing with a contract issue trying to reduce the size of my contract before the renewal - Now being collected for an amount larger than my original contract claiming I didn't reach out to the specific email that was in my contract Review Source Response from ZoomInfo March 29, 2021 Hi Dylan, Thank you for your review and feedback of ZoomInfo. We take this very seriously and sincerely apologize for the negative experience you have had with us. I have gone ahead and spoken to your Customer Success team and they would like to speak with your further to come to a solution. Once again, thank you for voicing your feedback and we hope we get the chance to provide you with a better experience moving forward. Thank you, Colbie Blaisdell, ZoomInfo Customer Advocacy Team VR Verified Reviewer Account Development Manager Computer Software Used the software for: 6-12 months ### "Most Accurate Prospecting Tool" September 10, 2019 5.0 ZoomInfo has eliminated most of our other tools, it is where I go to verify existing information I may have on accounts and it has streamlined my prospecting process. Pros I have used many tools similar to ZoomInfo, but none are as accurate and detailed as ZoomInfo. I'm in a sales role, and spend many hours prospecting into companies to find accounts, titles, use cases, etc. that our product can help solve their use cases. ZoomInfo lets me filter very specific parameters for my searches and has lead to the most accurate information, which gives me great lead conversion. Cons I haven't had any issues with ZoomInfo, if you don't have the budget for buying more of their 'tokens' then it can be hard to pull mass amounts of contacts for events or general prospecting. But, it is worth every penny for our sales team. Review Source AB Almodyr B. Data Analyst Marketing and Advertising Used the software for: 2+ years ### "Zoominfo personal review" February 17, 2023 5.0 I've had a good overall experience with ZoomInfo SalesOS. The platform offers a lot of helpful features and insights and is simple to use. By streamlining our sales procedures and automating a lot of our operations, it has allowed us to boost our sales productivity. ZoomInfo has also provided exceptional customer service and technical assistance. They are always willing to assist us with any queries or problems we may have. Pros I loved ZoomInfo's user-friendly layout and the vast amount of searchable data. The ability to focus searches on particular parameters, such as location, job title, and industry, was also fantastic. It was also very beneficial that I discovered the contact details to be correct and current. Cons The fact the ZoomInfo is not user-friendly and can be challenging to navigate, especially for those who are unfamiliar with database search engines, was the aspect I disliked the least. The search results may also be cluttered and not necessarily contain the most up to date information. Review Source CS Casey S. Vice President Logistics and Supply Chain Used the software for: I used a free trial ### "ZOOM AS A LEADER " February 5, 2024 5.0 I enjoyed it but I will stay with Seamless AI for our company. Pros Easy to use, accurate information, integrates with current systems.. Cons The cost is outrageous. Seamless AI has the same info for half the cost. Alternatives considered [Seamless](https://www.capterra.com/p/207295/Seamless-AI/) Reason for choosing ZoomInfo Sales I did not choose Zoominfo, I am staying with current Seamless AI Review Source DC Dylan C. Revenue Operations Telecommunications Used the software for: 2+ years ### "Great Insight, a bit pricey" May 31, 2023 5.0 Pros Ease of integration into salesforce was crucial Cons We did run into a few data quality issues with the size of company firmographics Review Source SK Shalini K. Senior Account Manager Computer & Network Security Used the software for: 6-12 months ### "Zoominfo Sales OS review" April 14, 2023 5.0 Very positive and informative and value for the money Pros The features around targeting customers and prospects and how I can set up my intents easily and be updated daily. Cons The breakdown of territory needs to be easier as specific targeted information by state/province would be very helpful Review Source DB Donald B. Sales Financial Services Used the software for: 2+ years ### "Intent to Buy" July 21, 2021 3.0 Pros Great for looking up contact information phone numbers, email address's etc. Cons Intent to Buy data is not accurate been trying for months with NO success Review Source Response from ZoomInfo July 26, 2021 Hi Donald, Thank you for your review and voicing your feedback. We are sorry to hear Intent hasn't led to better results for you thus far. We hope you don't give up on it though! We definitely have some customers who are having great success with Intent. You can check out a new story here with Brandlive: https://www.zoominfo.com/b2b/customer-success/brandlive . Of course, every company is different and has different challenges. We would love to understand the intricacies of your case. our product team would love to speak with you further to discuss how best to utilize Intent. If you are interested, please email me at colbie.blaisdell@zoominfo.com. We look forward to hearing from you! Thank you, Colbie Blaisdell, ZoomInfo Customer Advocacy Tufayel A. Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Really high pricing but smoothly working!" March 5, 2022 5.0 Pros One of the best websites for sourcing quality leads easily with valid information. I always prefer to work with ZoomInfo and recommend use for your lead prospecting. Thanks Cons The one thing about ZoomInfo that is highlighted to all is- their pricing is higher than usual. Otherwise, everything is working nicely. Review Source David S. Head of Performance & Management Control Computer Software Used the software for: 2+ years ### "Excellent tool to get high quality leads (great for outbound)" September 6, 2022 5.0 I'm happy that our team uses Zoominfo. It became key for our outbound activities and I'm glad that Zoominfo invested in quality data out of US too Pros The realtime buyers intent was an unique and amazing feature that, at the time, helped us a lot. Cons The number of intent keywords that we are allowed to use is very limited for the price we pay. Reason for choosing ZoomInfo Sales Better features, better ROI. Long trial allowed us to understand the real value of the tool Review Source Raju A. Head Of Research & Lead Generation Outsourcing/Offshoring Used the software for: 2+ years ### "ZoomInfo helps me to get my potential clients." March 12, 2022 5.0 Pros For any brand or organization, it's really important to find their targeted consumers for taking their services/product. In this particular need, ZoomInfo helped me a lot. I can easily select niche basis clients and their contact information through ZoomInfo. The quality of leads is just excellent. Cons Everyone admires their quality of leads but they always charged a huge amount for this one. I mean their price is so high they can adjust it a little bit. Review Source Joram K. Research & Data Associate Information Services Used the software for: 2+ years ### "the best user intuitive and user friendly lead generation software" May 27, 2019 5.0 if you need a software that can give you access to raw data for lead generation,look no further Pros Zoom-info allows one to get information on leads including full names,job title, and there current direct phone numbers, mobile phone number, job titles and both work and personal email addresses, they have also greatly improved on the user experience with additional of LinkedIn links that allows for verification, also one gets access to the company revenue information and number of employees and the head quarters physical address, Cons so far so good, it is more user friendly and has a new arrangement for data information display Review Source VR Verified Reviewer Account Consultant Information Technology and Services Used the software for: 6-12 months ### "Minimal in reporting and information is somewhat outdated" April 14, 2022 4.0 Overall it has been helpful as a sales rep that is looking for leads and info about the contacts. The information needs to be better though. Linkedin has helped more in some cases. Pros I like that the software is easy to use and manage contacts. Its set up is nice and the advanced search tools are nice. It overall has been a pleasant experience. The chrome extension has also been helpful in my hunt for new clients Cons I dislike that the information is outdated. Its a good starting point but I wish they would scrub the lists better or at least allow users to suggest adding contacts etc. Review Source CN Craig N. Director of National Accounts Environmental Services Used the software for: 2+ years ### "Worth its weight in gold!" September 10, 2021 4.0 Overall, I am pleased with the contact data and business intel ZoomInfo gives me. Pros My favorite part is access to cellphone numbers. In a pandemic world, your best chance to reach a prospect is on their cell. Having the option to call that number makes all the difference. Cons Their data is not perfect. I’ve called people before at a company only to find out they were dead (for 2 years)! That being said, no other service has data as accurate as theirs. You just have to know it’s not perfect. Review Source LM Laurent M. BDD Management Consulting Used the software for: 2+ years ### "Zoominfo as a database for lead generation" August 30, 2022 4.0 Zoominfo is the greatest database in the market, extremely user friendly with great data accuracy, at a very affordable cost! Pros Zoominfo database is not only very accurate and frequently updated (contact info accuracy is great), but it is also extremely user friendly, making it very easy to set up, customize and use on a daily basis, even for users with limited technological skills. Cons The set up of the websights feature can be a bit challenging, but once it is properly implemented, it is a wonderful feature to use and generate more qualified leads on a daily basis! Review Source Emily S. Sales Operations Manager Computer Software Used the software for: 1-2 years ### "ZoomInfo+Salesforce For The Win" May 19, 2022 5.0 Love love love it! I recommend it to every sales org. Pros As an SFDC admin, I love that ZoomInfo integrates with Salesforce so seamlessly and gives the SDR & AE teams a simple, intuitive ability to research and add contacts right within SFDC, which is our sole source of truth and where we want everyone working from. ZoomInfo has been around long enough to have an extensive amount of data around prospects and has made prospecting so effortless. Cons I wish there was more functionality around reporting & analysis Review Source CY Charles Y. CEO Computer Hardware Used the software for: 1-2 years ### "Worst investment and poor service " November 18, 2022 1.0 Very poor.We find this tool is useless and wanna to end the contract. But we overdue 2 days of the auto-renew date. So it end up paying this tool without use for another full year price, we negotiate for a long time, but no luck. They are just not care about whether your success. Pros Enrich part of our CRM data in hubspot, charge by credit also have flexibility Cons \- Really small percentage of the data could be enriched, so it end up a useless tool. Alternatives considered [Breeze](https://www.capterra.com/p/156024/Clearbit/) Reason for choosing ZoomInfo Sales Being Stupid. Review Source Christian H. Account Executive Information Technology and Services Used the software for: 2+ years ### "ZoomInfo Has Been Fantastic!" December 19, 2019 5.0 ZoomInfo has provided us with the information needed to get in contact with the necessary folks to generate revenue. I would highly recommend ZoomInfo to any company. Pros The ease of using ZoomInfo has been a game changer. It is very efficient to use especially once you download the plug-in on Google Chrome. It takes little to no time to find the information I am looking for. Cons The biggest con is the amount of times that numbers either aren't on there or are wrong numbers. I have dialed and got siblings, spouses, and other family members along with completely wrong people. It makes for an awkward phone call. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.