# Page 7 | ZoomInfo Sales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is ZoomInfo Sales the right Lead Management solution for you? Explore 319 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168264/ZoomInfo-sales/reviews --- ZoomInfo Sales 4.1 (319) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 9th, 2026 # Page 7 - Reviews of ZoomInfo Sales ## Showing most helpful reviews Showing 151-175 of 319 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer SDR Computer Software Used the software for: 1-2 years ### "A must have for a sourcing role." February 26, 2021 5.0 Pros As an SDR constantly sourcing, this software allows me to do my job 75% more effectively than I would be able to. Playing the numbers game when it comes to finding leads is important and ZoomInfo lets me gather leads information for outreach quickly and effectively. Cons The information provided isn't always accurate. Although I think it's as accurate as a software like this can get. Review Source CK Christina K. VP, Marketing Internet Used the software for: 2+ years ### "Helping Sales Sell Faster" September 9, 2021 4.0 Pros The ability to simply get information on a prospect in a couple of clicks is great! The Enhance feature and integration with HubSpot makes our sales team work faster and smarter. Cons The cost of Intent is pretty high for not being 100% accurate. Review Source CP Carrie P. Marketing Director Arts and Crafts Used the software for: 1-2 years ### "ZoomInfo ~ More Like Get All Info" May 18, 2022 5.0 Pros This is the only program I have used that finds contact info at least 95% of the time. If ZoomInfo can't find it, I don't think it exists. Cons You get 50 free searches a month which is pretty good, but if you want unlimited searches, it is $40 per month which is a lot for someone with a small business or just starting out. Switched from [Apollo.io](https://www.capterra.com/p/158696/Apollo/) Apollo doesn't give you as many credits and I found most of the information they gave wasn't accurate. Review Source TH Trevor H. Logistics Sales Representative Logistics and Supply Chain Used the software for: 6-12 months ### "Needs to be updated" July 17, 2023 3.0 It's ok. You never know what you are going to get when you make a call. A lot of incorrect information, but also have generated many leads. Pros Great way to get connected with potential customers via email, call, or location visits. Cons TONS of out of date information. This site is database driven instead of AI, so it required constant maintenence, which doesnt seem to be getting done. I call so many places and staff members no longer work there, or wrong email/phone information. Review Source David N. Territory Sales Manager Security and Investigations Used the software for: Less than 6 months ### "ZoomInfo Review" September 9, 2021 3.0 I use ZoomInfo for lead generation primarily. I have used several tools. I have not found a tool that I would say is great, but for my purposes, I would rate ZoomInfo 3 of 5. Better data integrity would raise the number of stars. Pros ZoomInfo is a useful tool when contact info is present (email address, phone, cell, etc.). Cons ZoomInfo is a useless tool when contact info is presented (email address, phone, cell, etc.). Contact and Account questionable at times. But generally provides more contact info than Linkedin. Review Source VR Verified Reviewer Sales Development Rep Computer Software Used the software for: 1-2 years ### "Zoominfo Review" July 16, 2020 4.0 My overall experience has been pretty good and it helps me to get my job done. Pros Zoominfo is great for getting data in my day to day prospecting. For the most part it is accurate in giving contact and other company data that is necessary for my job. Cons The part that I like least is that I can't rely on Zoominfo for my data. It does a decent job, but it isn't always accurate. Review Source DK David K. Owner Accounting Used the software for: Less than 6 months ### "Poor Customer Service " April 2, 2024 1.0 Very traumatic experience. Aside from it is very expensive, zoominfo's customer service is really poor. I reached out to cancel my subscription however, I was told that an account manager will call us. Until now I have not heard from anyone. Pros Aside from it is very expensive, zoominfo's customer service is really poor. I reached out to cancel my subscription however, I was told that an account manager will call us. Until now I have not heard from anyone. Cons Aside from it is very expensive, zoominfo's customer service is really poor. I reached out to cancel my subscription however, I was told that an account manager will call us. Until now I have not heard from anyone. Review Source Sheena M. Co-Owner Marketing and Advertising Used the software for: 2+ years ### "Good tool " March 6, 2019 4.0 Zoom info has been a goood resource for me to verify contact info. Pros Great resource for contact verification. Cons Sometimes they don’t have the email address and when it says it’s direct line it’s not Review Source MA Mike A. Account Executive Computer Software Used the software for: 2+ years ### "Great addition to our tech stack" December 10, 2020 5.0 Pros After using ZoomInfo for 2+ years, it has greatly improved my workflow processes for prospecting new sales leads and finding detailed contact information. Prospect and company contact information is updated frequently which has saved me a lot of time while prospecting. We have ZoomInfo integrated into our CRM allowing a streamlined workflow. Another positive about ZoomInfo is the ability to view similar competitors of the companies I'm researching so that I can fill my pipeline more quickly. Cons Since using ZoomInfo, I have had zero complaints. Highly recommend! Review Source VR Verified Reviewer Sales admin Information Technology and Services Used the software for: 6-12 months ### "Zoom Info" September 10, 2021 4.0 Pros The ease to locate new prospects and there contacts is great. Cons To many duplications The program that checks for duplications needs to be more substantial. There should be a notifier to admin that duplications have occurred when uploading to a CRM. Not just to the user but to the admin as well. Maybe a choice for the admin to turn on a stop import of dips are found. Review Source Florence B. VP Marketing Computer Software Used the software for: 6-12 months ### "Good for your outbound SDRs" January 21, 2021 4.0 Good experience, CSM and AE always helpful. Will likely continue using Zoominfo in the future. Pros Easy to build lists and export across to Salesforce. In North America, the contact quality has turned out to be pretty good. Websights has also been interesting to gain insights on non converting companies on our website. Cons Sometimes the UX around searches vs lists is a bit tricky when you compare it to other modern prospecting products. This workflow could be a bit more seamless, and I'd love better connectivity to platforms like Slack to enable our SDRs to receive notifications a bit more proactively. Alternatives considered [Cognism](https://www.capterra.com/p/169083/Cognism/) Reason for choosing ZoomInfo Sales Better contact quality in NA (according to peers)/. Review Source VR Verified Reviewer AVP Staffing and Recruiting Used the software for: 6-12 months ### "Using it daily" December 16, 2021 5.0 Overall very positive. Pros It's very easy to get accustomed to and to use the search filters to find what you need Cons Sometimes the numbers are wrong but it's not too often Review Source VR Verified Reviewer Business Development Specialist Insurance Used the software for: 1-2 years ### "has contact info for almost everyone" December 4, 2019 5.0 Zoominfo is great because it helps us connect with prospects we would otherwise not connect with. Pros I love that it is able to find contact info for people you cannot find on any social media platform. Cons I don't like that it is sometimes outdated. The info needs to be updated in better realtime and be able to know if it is a cellphone or not. Review Source DW Dan W. VP Outsourcing/Offshoring Used the software for: 2+ years ### "Great Product!" August 9, 2022 5.0 Great product/service. Easy to use and find the contacts that i need daily. Pros Must have for a salesteam. Easily find contacts to go after in any company. Includes phone/email. Cons SOme contacts don't have emails. Some come back undeliverable. Review Source VR Verified Reviewer Sr. Business Development Representative Logistics and Supply Chain Used the software for: 1-2 years ### "ZoomInfo BDR Thoughts" March 1, 2022 4.0 Fairly good but has some outdated info. Pros Good integrations and good UI. Easy to navigate Cons Outdated info and OK customer support. Challenge to mass upload to Dynamics Review Source KS Kevin S. Account executive Packaging and Containers Used the software for: 1-2 years ### "Used to be great. " September 25, 2020 1.0 I see no reason, if things stay the same, to not look elsewhere on my subscription is up. Pros Fairly simple to use. Export feature. Decent size database. Quick support. Simple layout. Good search selection. Cons In my dealings with this company they seem shady. High pressure sales, increasing price after we agreed, generally rude tones. Then they just change features without notice. I’ve had a feature for the year and a half that I used it and all of a sudden it disappears and when I ask why it’s gone I’m told that I need to contact account support and upgrade my package. I’ve had the feature since I started using the zoom info. There is some dead data and they give you no way to notify them that it’s bad information and they keep selling their data to other customers. Review Source Response from ZoomInfo September 30, 2020 Hi Kevin, I am sorry to hear about your negative experience of features being taken away from you. This is not acceptable. If you could please reach out to me at colbie.blaisdell@zoominfo.com I would like to resolve this issue as soon as possible. I look forward to hearing from you. Thank you, Colbie Blaisdell, ZoomInfo Customer Marketing Team RF Rick F. Director, New Business Marketing and Advertising Used the software for: 2+ years ### "Adequate , but not impressive." May 21, 2019 3.0 Winmo, for example, has far superior contact data, but unfortunately is not as broad across all departments. For non-marketing contacts, Zoominfo is employed. Pros It has contact data across all departments. Cons Compared to other products, the contact data is out of date. If many contacts are uploaded at once, an error occurs and it uploads a company's main number instead of direct numbers, even when they're available. The LinkedIn links are a joke- they don't go to the right contact, merely a search of members with that name. Other products have the correct link. Review Source VR Verified Reviewer BDR Computer Software Used the software for: Less than 6 months ### "ZoomInfo is great " November 20, 2020 5.0 Pros ZoomInfo makes it extremely easy to find contact information for your prospects. Not only do they make it easy, but they are constantly updating their database. So say, for example, if you don't have a cell phone number one week, you can check back a week or two later, and you may now have a cell phone number for the said prospect. This has happened to me numerous times and it's great. Highly recommend. Also integrates really well with LinkedIn. Cons Can be a bit slow to load, but that is expected given the depth of the database. Also, the "bulk add" feature/popout can be a little glitchy (i.e you will see mobile numbers listed for prospects but then sometimes when you bulk add to salesforce, those mobile numbers won't be carried over). Minor detail, but worth investigating. Review Source JB Jonathan B. CFO Computer Software Used the software for: 1-2 years ### "ZoomInfo is the worst business investment I have ever made. Google search is better." November 8, 2021 1.0 ZoomInfo is horrible. Not only can you easily google search nearly all of this information, but their customer service is atrocious and underhanded. As others have noted, they sneak an autorenewal clause. Our company was a struggling startup during Covid, and they refused to let us out of the contract because we missed the warning by a few days. I have never seen another business behave Pros Well designed website/app. It is easy to navigate. Cons Deceptive customer service/sales. We specifically asked over the phone to not have auto renewal in our contract. They snuck it in anyhow and held us to it. Costing us thousands of dollars. Reason for choosing ZoomInfo Sales The sales staff did a good job selling us on the value props. Review Source Response from ZoomInfo November 11, 2021 Hi Jonathan, We are very sorry to hear that your experiences with ZoomInfo have not met your expectations. We take this very seriously and would like to speak with you more about your feedback. Please email me at colbie.blaisdell@zoominfo.com. Once again, thank you for voicing your feedback and we hope we get the chance to provide you with a better experience in the future. Thank you, Colbie Blaisdell, ZoomInfo Product Advocacy Team JN Joel N. VP of Sales Telecommunications Used the software for: Less than 6 months ### "Easy to use work horse that gets the job done." September 10, 2021 5.0 Implementation was simple, customer service has been amazing, and the solution quality has been right on the mark. Pros An easy to use solution that continues to help us clean-up our database and add key targets via SalesForce integration to focus our lead generation efforts. Cons Would like to configure data columns to lists to identify vital information to determine what action to take. Alternatives considered [Seamless](https://www.capterra.com/p/207295/Seamless-AI/) Reason for choosing ZoomInfo Sales Best solution for the investment Review Source IG Isabella G. Field Marketing Specialist Computer Software Used the software for: 6-12 months ### "Necessary product for managing and growing your customer database." August 11, 2022 5.0 Pros The most impactful feature is the ease of use. I used it in both sales and marketing in my current company and in both roles I have found it useful and efficient. In sales it is a necessary tool when prospecting and allowed me to reach out to multiple contacts from a company with one click. Cons The only thing I can think of that I disliked was that sometimes when exporting contacts the software would freeze and I would need to exit or refresh several times. Review Source JG Justin G. Director Partnerships Non-Profit Organization Management Used the software for: Less than 6 months ### "Poor data and leads " August 26, 2021 3.0 Friendly staff, poor data and leads Pros It was very easy to use and navigate through their system Cons The data was outdated and not useful. Some of the information didn’t even apply to our industry Review Source Response from ZoomInfo September 8, 2021 Hi Justin, Thank you for your feedback of ZoomInfo. We are saddened to hear about your negative experience with data accuracy. We value your feedback and have a lot we could share with you about our data accuracy. Currently we have 100M+ Company Profiles, 63M+ Direct Dials, 100M+ Direct Emails, 4.3M+ C-Level Contacts, and we are constantly growing daily. Our platform employs automated machine learning to constantly scan corporate websites, news articles, SEC filings, job postings and other sources for information along with our massive growing network of voluntary contributors to update information about companies and contacts. The contacts and companies are updated as soon we get new information that can be validated for accuracy. We are always open to hearing more from our customers on ways we can better suit them. If you are up for it, our Product team would love to speak with you. Please email colbie.blaisdell@zoominfo.com. I look forward to hearing from you. Thanks, ZoomInfo ER Eric R. Senior Revenue Operations Manger Health, Wellness and Fitness Used the software for: 6-12 months ### "ZoomInfo takes the load off of Ops" November 8, 2019 4.0 Zoominfo is an older looking UI but their database is robust and it gets the job done. Pros Zoominfo is beneficial to me because I can assign credits to reps who want leads and then forget about it. They are empowered to set their own criteria and go hunt and sell on their own. Cons The integration with SFDC is sub-par. Ideally we could use more sophisticated configuration options so that these could come over to our CRM the way that we want to see them and that doesn't conflict with other conventions we have in place. Alternatives considered [LeadGenius](https://www.capterra.com/p/157976/LeadGenius/) Reason for choosing ZoomInfo Sales ZoomInfo had the right balance of price and the ability to give reps the keys to hunt and source on their own. Review Source KH Klodian H. Production technician Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Your prospect app." February 23, 2023 5.0 Excellent experience Pros Easy to contact with CEOs. and other powerful People. Cons I mostly liked all the features this apps provides. Review Source JC James C. Head of Business Development Computer Software Used the software for: 2+ years ### "Expensive, but a high quality product" February 10, 2021 5.0 Overall ZoomInfo is a high quality product and I am happy with the purchase. It's definitely more expensive than other products on the market, but it's the best option available. Pros ZoomInfo provides the highest quality data. I've used other products in the past, and they cannot compare. I also like some of their additional features such as scoops and intent data. Cons They recently changed the UI, and unfortunately it is not for the better. It can be a little confusing to find things and it sometimes runs a little slow. 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