# Page 8 | ZoomInfo Sales Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is ZoomInfo Sales the right Lead Management solution for you? Explore 319 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168264/ZoomInfo-sales/reviews --- ZoomInfo Sales 4.1 (319) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 9th, 2026 # Page 8 - Reviews of ZoomInfo Sales ## Showing most helpful reviews Showing 176-200 of 319 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Max S. Contact Center Engineer Telecommunications Used the software for: Less than 6 months ### "Zoominfo the Holy Grail For Sales" February 12, 2021 5.0 My experience with Zoominfo has been amazing, I was able to find out when people are looking for our services and reach out to them to close some bussiness. Pros What is not a pro of this tool! it has everything!! I'm able to find all my contacts for a business and everything I need to know about them. Helping my closing right when talking to new clients. Cons There are no cons with this platform, this tool is amazing for sales teams to get more new clients, and able to see what they are looking to buy. Switched from [Lead Forensics](https://www.capterra.com/p/156889/Lead-Forensics/) Was able to get more details, you have to pay per contact with lead forensics Review Source LC Landon C. Strategic account executive Business Supplies and Equipment Used the software for: 6-12 months ### "Zoominfo review" January 24, 2022 5.0 I love zoominfo, I use it every single day and it has made my job much easier in terms of contacting people. Pros I love how easy it is to find prospects in companies along with all of their contact information and title. It has saved me so much time and allowed me to contact twice as many people than I did before I had zoom info. Cons Even though the pricing may be a little expensive to some, it is definitely worth the investment. Review Source VR Verified Reviewer business development manager Information Technology and Services Used the software for: 1-2 years ### "Best tool to get information about prospects...love it" May 24, 2019 5.0 my overall experience with zoominfo has been very good and it has really helped me to boost up my sales cycle. I use it daily to gather lists about my contacts and gather info about them and then work on them accordingly. I just love this product and it has made my work relatively easy Pros the thing i like most about zoominfo is the ease with which i can use this tool. I use this tool to connect to my possible prospects and get valuable information about them and there company. It is very very to use and also helps us to make lead lists and contact them accordingly Cons the data extraction from zoominfo can be made more easy. Sometimes the data is outdated but is correct in most of the cases Review Source FT Farhan T. Product manager Information Technology and Services Used the software for: 2+ years ### "Zoominfo salesOS review" January 15, 2023 4.0 Overall ZI salesOS was very easy to implement and configure to meet sales needs Pros Zoominfo salesOS provides an a very useful UI within Salesforce and other CRMs that helps sales team to lookup information and makes their life easy yet valuable Cons Sometimes it throws an error due to duplicates and cannot handle large volumes of data Review Source VR Verified Reviewer Ceo Computer Software Used the software for: 2+ years ### "High pressure sales tactics" October 22, 2022 3.0 Pros The product works and does its job well, but I seriously consider migrating away from it, every year Cons High pressure sales tactics. Unpredictable pricing. Alternatives considered [Apollo.io](https://www.capterra.com/p/158696/Apollo/) Review Source VR Verified Reviewer Executive Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Useful but clunky" July 19, 2022 4.0 Overall its a good program. It could be faster/ more user-friendly. Pros The contact information I can find there is need and usually quality. Cons Its clunky to search within the program, having a pop up feature to snag contact info would be helpful Review Source SW Steve W. COO Computer Software Used the software for: 6-12 months ### "Shadiest service I've experienced in B2B" September 24, 2021 1.0 \[SENSITIVE CONTENT\] in customer service used deliberately subversive tactics to ensure we were locked in for another year. Their intent is to strip companies of money instead of providing them with value. Pros The onboarding process was easy, and the product is not difficult to use. Cons Cost: Our basic subscription cost for the contact database without any CRM enrichment features or other sales enablement add-ons is significantly more than what some alternate vendors offer for more comprehensive offerings. Availability of data: The accuracy/validity of the contact information in the database was mediocre at best and the success rate of finding decision-makers in our target market has been extremely low. Review Source Response from ZoomInfo October 11, 2021 Hi Steve, We are very sorry to hear about your negative experience with us. We would love the chance to speak with you further to show you all that ZoomInfo offers and how we are the number one choice. Could you please email me at colbie.blaisdell@zoominfo.com at your convenience. Looking forward to connecting with you. Thank you, Colbie Blaisdell, ZoomInfo Product Advocacy Team VR Verified Reviewer Head of Business Operations Computer Software Used the software for: 6-12 months ### "Expensive but comprehensive prospecting solution" November 11, 2021 4.0 Pros ZoomInfo is arguably the best game in town when it comes to a comprehensive lead and contact information database for enterprise sales. It allows for searching and getting a breakdown by title, seniority, and other important attributes to make prospecting and outreach easier. Cons ZoomInfo is very expensive compared to other options out there. The database is also relatively comprehensive, but doesn't always contain fully up-to-date information or correct email addresses for various contacts. Review Source Danny M. Marketing Manager Computer Software Used the software for: 2+ years ### "Reliable list building and marketing tools" June 11, 2022 5.0 My team uses ZoomInfo to build lists for sales/marketing and have had great results for several years. The biggest factor that makes it a no-brainer is the high price tag. However, it is a quality tool and saves you loads of time. Pros Reliable list building with robust search filters Cons Cost of the product is a bit high. User interface is a bit cumbersome. Review Source SL Sheri L. Analytics Manager Computer Hardware Used the software for: 6-12 months ### "Game changer!" September 9, 2021 5.0 Vital tool to our business! Pros I was able to drive thousands of new users into our marketing funnel. Cons Customer service/integration team is not very knowledgeable. Reason for choosing ZoomInfo Sales not many competitors. Review Source LC Laura C. Inside Sales Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Zoom Info" January 8, 2020 4.0 I liked the ease of Zoom and the amount of contact emails I was able to get from it. I am slightly disappointed in the updated pricing and might look for another option. Pros Zoom is visually pleasing to the eyes (its not cluttered and has a simple layout), it is easy to navigate and without a long training process you can figure out how to use it. If you ever need help, the support team is friendly and knowledgeable. Cons The updated version of Zoom is very expensive for a data base (non AI) search function. Also, the monthly credits cannot be rolled over and it can only load 200 pages worth of contact names. You can still purchase the old version (for less money then the new version) however it will not be updated with new information and at some point it will be merged into the new one. Review Source PD Peter D. MarTech Manager Chemicals Used the software for: 1-2 years ### "ZoomInfo is the prospecting tool every Org needs" September 13, 2019 5.0 Zoom helps our sales and marketing teams advance our digital marketing campaign offerings and overtime will be helping our sales teams identify, vet and scale. Pros ZoomInfo has been my go-to tool for advanced audience acquisition for digital marketing and email specific campaigns. The database continues to grow and its UX is top notch. I use the system daily! Cons Sometime I have issues matching bulk lists that my format isn't perfect and therefore lacks matching. Additionally, I have constant issues in exporting lists and refreshing lists that end up larger than I originally save as a search for me to revisit later and or to export. Review Source AK Alan K. IT Client Service Financial Services Used the software for: 2+ years ### "ZoomInfo helps generate new leads" January 8, 2024 5.0 Pros ZoomInfo is a great platform to generate new leads and explore CSuite contacts Cons Sometimes the contacts are NOT correct. They can be from other companies or the data does not populate correctly Review Source CC Chad C. President Computer Hardware Used the software for: 6-12 months ### "Be very wary of doing business with ZoomInfo " September 16, 2021 3.0 This company is VERY unscrupulous in their business practices. I tried to cancel after 1 year of the service and they trapped me into another year. This was before my 2nd term even started. They are just not good people and I’m surprised that they treat their clients the way they do. They will be very nice and accommodating when you first sign up and then they gouge you. Pros The integrity of the database is good. Cons I have no problem with the product but the customer support and LEGAL department are sharks and quite frankly just not nice or compassionate people. It’s really hard to believe they treat their customers the way they do. Review Source Response from ZoomInfo September 20, 2021 Hi Chad, We are very sorry to hear about your negative experience with us. We take this very seriously and would like the chance to speak with you further to see how we can amend this situation. Could you please email me at colbie.blaisdell@zoominfo.com at your convenience. Looking forward to connecting with you. Thank you, Colbie Blaisdell, ZoomInfo Product Advocacy Team VR Verified Reviewer Sales Development Representative Computer Software Used the software for: 6-12 months ### "Excellent for contact info" February 3, 2019 5.0 Pros So useful on a day-to-day basis. They've updated the direct dials recently, making it that much easier to get in touch with prospects. They have some other useful tools, like technographic data to prospect. Cons The support is not all that great. It seems like every other week, there's an issue with the site going down, or the credits don't work. Review Source BS Byron S. President/CEO Business Supplies and Equipment Used the software for: 1-2 years ### "auto payment not being explained at purchase" June 2, 2023 1.0 Had to pay their demands but i made sure that it will not auto renew and will not advise my piers to use this company or service Pros not a bad but very expensive . Cons Them not letting you know at purchase that it will auto renew without notice. Customer service person \[sensitive content hidden\] not helpful during this process and demanding Review Source BC Brian C. President Telecommunications Used the software for: 6-12 months ### "Run Away - This is a shakedown." April 14, 2022 1.0 Terrible and I would never want anyone to experience what I went though. They auto-renew your contract and never let you out. Unless you like being in court, don't use these guys, you will never get out of their silly agreements once you are in. Pros The actual service was okay, gives you more visibility surrounding the visits to your website but the organization is a shakedown. Once you are in contract, they don't let you cancel and want to extort you for additional services. I attempted to cancel many times and they will not let you. I was given to their legal department almost immediately when I wanted to stop service. They are used to this and it appears to be their main mode of operation. Get you under contract then fight you in court to get their money even if you aren't using their service. I plan on telling everyone my experience. Horrible. Do not do it. Cons DO NOT SIGN ANYTHING> these guys are a con. I'm going to post reviews on as many sites as I can- hopefully it will help save some poor soul a HUGE hassle and LOTS of time & money. Review Source VR Verified Reviewer Deputy Manager DRA / CRM Administrator Information Technology and Services Used the software for: 2+ years ### "Best Tool for Data Mining" May 1, 2019 4.0 Overall experience with ZoomInfo is good it solves the business problems, provides direct numbers of contact which is the best part I like it. You can build your own company list, maintain, track, you can easily do account profile. Pros You can build your own database accounts list. Provide direct email ids and direct phone of prospects which easy to reach your prospects clients. Cons Some time contact direct numbers and company board line numbers are the same. Review Source VR Verified Reviewer Sales Representative Hospitality Used the software for: 6-12 months ### "ZoomInfo is the best" February 5, 2019 5.0 I've been able to find information for important clients immediately. I can contact almost anyone I need within minutes. It's been amazing! Pros ZoomInfo makes my job so much easier. I'm able to find so much information so quickly and it helps my productivity. Cons The customer service is a little hard to contact, but once you get in touch with them, they're great! Review Source VR Verified Reviewer SDR Human Resources Used the software for: Less than 6 months ### "Impactful Database" September 16, 2022 5.0 The overall experience has been fairly positive. The data quantity also seems to be on the higher side. Overall, quite satisfied Pros The best part of Zoominfo is the massive database of companies and contacts it has. It makes prospecting convenient and easy. The unique features of Zoominfo are the intent data and scoop features, which provide insights into company happenings not known to the public. Cons Sometimes the software might show different data for the same lead. The issue is generally fixed with a simple refresh. Apart from that, it seems to logout of the account many times throughout the day, which is annoying. Review Source PATRICK C. Principal Computer Software Used the software for: 2+ years ### "Solid source for getting contacts" September 28, 2019 5.0 It does what I need it to do and it does it well. I have recommended this product before. Pros Excellent solution for getting accurate contacts. It is quick and you can organize them with tags and output them effectively. Cons This software is designed for specific contact information. Some other tools are better at providing information on the company such as projects and partners. Review Source DB David B. Alliances Manager Information Technology and Services Used the software for: 6-12 months ### "Top Tier" September 9, 2021 5.0 We have been able to target and get all relevant information regarding the contact and their company easily. Pros The product is extremely easy to use and integration was seamless. Having the ability to apply multiple specific filters allows us to target the exact market we are looking for. The level of service provided when you have a question is top tier. Cons There aren't many things not to like about the product. I wish we could export more contacts in case if we decided to do a telephone campaign, but that's just me being greedy and we probably won't ever do that anyway. Review Source ML Mark L. VP, Sales Information Services Used the software for: 1-2 years ### "The best if you can afford it" November 29, 2022 5.0 It helped me launch a startup company from scratch and saved us a ton of time researching the appropriate leads. Pros This is definitely the leader in the industry for lead gen software. However, it comes with a pretty hefty price tag Cons We had to switch to a competitor because the cost was just too high. They're one of the few lead gen software companies that won't give you a free trial unless you meet with them first. Review Source VR Verified Reviewer Customer Experience Consultant Computer Software Used the software for: 2+ years ### "Best leads tool in the market" March 13, 2019 5.0 Helps to build prospect list in few clicks. The quaility of database is good compared to any other tool in the market. Pros Ability to manage, build and get the details of prospects with in few minutes. As far as i have seen Zoominfo has largest database compared to any other company in the market. Cons UX has to be improved. Non US region contacts has to be updated. Review Source SA Sam A. Account Executive Computer Software Used the software for: 6-12 months ### "Easy to use but not always accurate" October 13, 2020 4.0 I've always used ZoomInfo to verify company headcount of companies and its been amazing Pros ZoomInfo is generally good for providing an all round set of key information a Sales person will need to prospect leads, however for Europe it doesn't seem to always score right with regards to the us of technology. It's definitely a lot stronger in the US. Cons The fact that info isn't as accurate in Europe as it is in the US. My colleagues in the US tend to use it more Switched from [Cognism](https://www.capterra.com/p/169083/Cognism/) Seeking accuracy and updated information Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.