Who Uses This Software?

Independent carriers, VoIP providers, enterprise-level companies, call centers


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • thinQ
  • www.thinq.com/
  • Founded 2009
  • United States

About thinQ

thinQ offers complete control over every aspect of a business' inbound and outbound voice traffic. With an innovative Least Cost Routing (LCR) engine and the industry's only Toll-Free LCR, thinQ enables companies to take advantage of optimized calling rates across multiple providers with disaster recovery, load balancing and call analytics baked into the software. Origination services also allow companies to order both local and Toll-Free numbers and enable SMS/MMS, CNAM, and LRN functionality.


thinQ Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

thinQ Reviews Recently Reviewed!

I have had a great experience with ThinQ. It is very easy to use.

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Being able to select the carriers I would like to use and make changes as needed are great! It makes my job easier and I am able to do more.

Cons: I would like the diagnostics to be easier. I have UTC on mine but I would prefer if it would let me select my own timezone.

Overall: I am able to see more past my network. It is very helpful for troubleshooting. I also have more control.

Great company to work with. Can always talk to a real person.

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Switched to Thinq mainly to have an auto fail over in case my main routing was down.
Their interface is easy to use and straight forward and even thought it wasn't the main reason I switched we are saving money on our in bound and out bound calls too!

With Thinq you are in control of your calls not the other way around.

Cons: The only con I have is the inbound and outbound website are currently not combined and you need two logins but I know they are working on combining them.

34b3817f495e52ca6565e939169a9fb9

thinQ allows me to have complete control of my call routing

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and control via the web portal. I can add or remove numbers and control where they are routed. No need to make a call and wait for a change to be made.

Cons: Reporting - there are no details or ease of use for the reporting. We provide numbers for our clients and would like to be able to see the details and costs per number.

Overall: I can add numbers and provide service to my clients within minutes!

Thinq Delivers a Quality Product

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: High-quality Software
I talk to a real person who I have a relationship with when I call
Price is always on the low side even though their quality is high

Cons: There are interface elements and design concepts that should be combined differently for ease of conceptualization or clarity of function. To do what we want to do, we have to bounce around the software quite a bit. At a certain point, we will need to code our own interface in order to keep track of our clients if Thinq doesn't organize it better.

Overall: A great product at a good price.