--- title: "thinQ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about thinQ Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/168289/thinQ/" page_type: "product" language: "en" --- # thinQ Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) thinQ ## What is thinQ? thinQ by Commio provides complete control over every aspect of your inbound and outbound calling with a smart, flexible API platform. With innovative Intelligent Cost Routing and the industry's only Toll-Free LCR, thinQ enables you to take advantage of optimized calling rates across multiple providers with disaster recovery, load balancing and call analytics baked into the software. Origination services also allow companies to order local and Toll-Free numbers and enable SMS/MMS, CNAM, and LRN. ## What is thinQ used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for thinQ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://unknown.com&name=thinQ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### thinQ 5.0 (5) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $0.01 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (5) Ease Of Use 4.6 (1,767) Value For Money 5.0 (4) Value For Money 4.6 (1,517) Customer Service 5.0 (4) Customer Service 4.7 (1,536) ## thinQ alternatives [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about thinQ Overview ### What company size and specific industries is thinQ built for? thinQ is designed for enterprise-level companies and organizations in SaaS, carrier, VoIP provider, and call center sectors. It fits businesses that need communications infrastructure and telephony support, especially larger teams managing high-volume voice operations across these industries. Features and Usability ### What are the key features of thinQ? thinQ offers VoIP and SIP trunking, call center management, and inbound and outbound call center tools. It includes call routing, automatic call distribution, IVR, call recording, ring groups, caller ID, and call tracking, plus reporting and analytics, real-time monitoring, alerts and notifications, SMS messaging, chat, and video conferencing. Integrations ### Which third-party tools and platforms does thinQ integrate with? thinQ integrates with 5 third-party communications platforms: 3CX, Asterisk, Plivo, SignalWire, and Twilio. These integrations cover voice and telephony use cases, giving thinQ compatibility with widely used calling and messaging infrastructure. Getting Started and Support ### What training and onboarding options does thinQ offer? thinQ provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars offer scheduled instruction for groups, and documentation gives written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does thinQ offer? thinQ provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. No reviewer feedback about support experience is available here, so support quality, response times, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 2,206 Telephony reviews Capterra reviewers highlight these as the top features buyers look for in telephony software: - **VoIP Connection** (**55%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**38%**) thinQ supports **VoIP Connection** and **Call Routing**, giving teams the tools to manage internet-based calling and direct calls to the right agents or departments. However, it does not include **Call Monitoring**. Instead, it offers other features that reviewers also rate highly, including **Caller ID** (**39%**), **Call Center Management** (**38%**), and **Call Recording** (**40%**), helping businesses improve call visibility, manage high call volumes, and keep records of conversations for service quality and compliance. VoIP Connection 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Center Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Automatic Call Distribution 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases thinQ 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio/Video Conferencing: Audio/Video Conferencing - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.6 (5) 4.6 Based on 5 reviews ## Pricing Value for money 5.0 (4) Free Trial Basic $0.01 Usage Based,Per Month Value for money 5.0 (4) 5.0 Based on 4 reviews ## Integrations [ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ 3CX](https://www.capterra.com/p/158704/3CX/)[ Plivo](https://www.capterra.com/p/164618/Plivo/)[ Asterisk](https://www.capterra.com/p/60249/Asterisk/)[ SignalWire](https://www.capterra.com/p/198478/SignalWire/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AB Angelica B. Customer service representative Consumer Goods ### "Good quality software for anyone" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 7, 2021 My overall experience as been a good one. Definitely a quality software that I would recommend. Pros It’s user friendly and great quality. Everything you need in one place. inbound and outbound voice calls, sms/mms text messaging at scale. You can create your own outbound routing profile this is super helpful. Cons So far I have no complaints. The software relievers everything it says it does. I have not ran into any glitches or issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Josh L. Telecommunications Network Engineer Telecommunications ### "I have had a great experience with ThinQ. It is very easy to use. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 13, 2017 I am able to see more past my network. It is very helpful for troubleshooting. I also have more control. Pros Being able to select the carriers I would like to use and make changes as needed are great! It makes my job easier and I am able to do more. Cons I would like the diagnostics to be easier. I have UTC on mine but I would prefer if it would let me select my own timezone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 4, 2019 Thanks for your review, Josh. I've sent your comments to our product team, appreciate your insight with the time zone change request. Thanks for your support and your business. TM Trent M. Product Design Engineer ### "Great company to work with. Can always talk to a real person." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2017 Pros Switched to Thinq mainly to have an auto fail over in case my main routing was down. Their interface is easy to use and straight forward and even thought it wasn't the main reason I switched we are saving money on our in bound and out bound calls too! With Thinq you are in control of your calls not the other way around. Cons The only con I have is the inbound and outbound website are currently not combined and you need two logins but I know they are working on combining them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 4, 2019 Thanks for your review, Trent. We understand your frustrations working across two platforms and have prioritized their combination in our platform roadmap. More to come, but in the meantime thanks for your support and your business. Shelly M. Manager Telecommunications ### "thinQ allows me to have complete control of my call routing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2017 I can add numbers and provide service to my clients within minutes! Pros Ease of use and control via the web portal. I can add or remove numbers and control where they are routed. No need to make a call and wait for a change to be made. Cons Reporting - there are no details or ease of use for the reporting. We provide numbers for our clients and would like to be able to see the details and costs per number. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 4, 2019 Thanks for your review, Shelly. Enhanced reporting is very high on our list of requested platform updates, agreed. Watch for details, thanks for your support and your business! DP David P. CEO Computer Networking ### "Thinq Delivers a Quality Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2017 A great product at a good price. Pros High-quality Software I talk to a real person who I have a relationship with when I call Price is always on the low side even though their quality is high Cons There are interface elements and design concepts that should be combined differently for ease of conceptualization or clarity of function. To do what we want to do, we have to bounce around the software quite a bit. At a certain point, we will need to code our own interface in order to keep track of our clients if Thinq doesn't organize it better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 4, 2019 Thanks for your review, David. We understand your frustrations working across two platforms and have prioritized their combination in our platform roadmap. Watch for details, thanks for your support and your business. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.