Pure360

Pure360

1 / 5 1 review


Average Ratings

1 Review
  • 1 / 5
    Overall
  • 1 / 5
    Ease of Use
  • 1 / 5
    Customer Service

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About Pure360

Pure360 is powerful marketing automation suite complemented by an easy-to-use email marketing platform


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Pure360 Features


Pure360 Reviews

Pure360 Have Let Us Down Badly

Oct 28, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Having been unable to access our account for over a week we were then informed that we would have to move to a new billing structure. The problem was that this new structure meant we'd have to forfeit a large number of email credits -- already paid-for -- or move these existing credits to the new structure and then forfeit the right to get new ones. Either way we'd be losing out significantly. We offered a compromise but Pure360 refused. Having used Pure360 since the company started I was appalled by its behaviour. When I asked to speak to a director I heard nothing. It seems to us that Pure360 no longer wanted us as a client because, presumably, we're not big enough for them. When challenged about this they said they treated small and large clients in the same way. Well, I hope not because if they do their business won't last. Absolutely appalling.

Pros: I've always liked the simplicity of their platform.

Cons: Pure360 needs to remember that even small clients can have significant influence.

Recommendations to other buyers: I could never recommend them to anybody now, despite having once been their biggest fan.