--- title: "GroHawk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GroHawk Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more." source_url: "https://www.capterra.com/p/168341/GroHawk/" page_type: "product" language: "en" --- # GroHawk Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) GroHawk ## What is GroHawk? Customer engagement platform that lets you react and engage customers immediately after feedback is received. ## What is GroHawk used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £27 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GroHawk?[Manage this product listing](https://www.g2.com/products/grohawk/claim_requests/new?auto=true) ## GroHawk Overview Updated September 2026 AI summary GroHawk enables businesses of all sizes to monitor and manage customer engagement through features like engagement tracking, customer experience management, alerts, and feedback management. Delivered as a cloud-based solution, it offers real-time analytics, churn management, and social media integration. GroHawk is suited for organizations aiming to strengthen customer relationships and improve retention. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GroHawk 5.0 (9) VS. [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price £27 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (9) Ease Of Use 4.9 (4,063) Value For Money 4.9 (9) Value For Money 4.8 (2,864) Customer Service 4.9 (9) Customer Service 4.7 (2,797) ## GroHawk alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.3 (716)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180348/Viber/) [View all alternatives](https://www.capterra.com/p/168341/GroHawk/alternatives/) ## FAQs about GroHawk Overview ### What company size and specific industries is GroHawk built for? GroHawk is designed for businesses of any size that want to build a more loyal and engaged client base. It suits companies focused on customer retention and referral growth, and it is not limited to a specific industry or sector. Features and Usability ### What are the key features of GroHawk? GroHawk offers an activity dashboard, alerts and notifications, and engagement tracking for monitoring customer interactions. It also includes churn management, customer experience management, and feedback management, plus surveys and feedback, real-time analytics, real-time reporting, and social media integration through widgets. Getting Started and Support ### What training and onboarding options does GroHawk offer? GroHawk provides webinars, documentation, and videos for training. Webinars support live guided instruction, documentation offers written reference for setup and features, and videos provide visual walkthroughs that teams can review on their own schedule. Getting Started and Support ### What customer support options does GroHawk offer? GroHawk provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users multiple ways to find answers or contact support directly, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 3,736 Customer Engagement reviews Capterra reviewers highlight these as the features buyers value most when choosing customer engagement software: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Engagement Tracking** (**45%**) - **Activity Tracking** (**40%**) GroHawk supports **Engagement Tracking**, which gives teams visibility into how customers interact across touchpoints. However, it does not include **Content Management** or **Activity Tracking**. Instead, the product offers **Alerts/Notifications** (**42%**), a related feature that helps teams stay aware of important customer actions and respond faster. Together, these capabilities help businesses monitor interactions, react in a timely way, and maintain more consistent customer communication. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Churn Management Identify customers at risk of migration and activate strategies to retain them Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service GroHawk 12 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.9 (9) 4.9 Based on 9 reviews ## Pricing Value for money 4.9 (9) Free Trial Free Version Basic £27.00 Per Feature,Per Month Value for money 4.9 (9) 4.9 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (9) 4.9 Based on 9 reviews ## User reviews Overall rating 5.0 Based on 9 reviews Filter by rating 5(9) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AB Aled B. Optometrist Hospital & Health Care ### "Brilliant software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2019 Get customer feedback without any hassle. Pros Love how easy it to share our favourite reviews onto our website. Cons Very little, runs smoothly rarely have any issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Joanna H. Manager Retail ### "Wouldn’t want to be without it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2019 Pros Amazing tool to keeping touch with how our customers are feeling about our service. Anything negative can be dealt with quickly & hopefully turned into a positive. Cons Nothing to add here. Why would you not want to share either amazing feedback or jump on any thing negative? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GR Gavin R. Director Retail ### "Growhawk grows my busuness" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2019 We’ve managed to turn around the occasional poor score into raving fans by acting on the review. Often these stem from poor communication and by speaking to the customer we can clarify and put things right Pros Ease of use, time saving, allows me to proactively run business not react/fire fight. Word of mouth on steroids!! Cons There isn’t anything that I don’t like. Sometimes the truth hurts but then it allows us to discuss as a team and improve Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH Neil H. Optometrist Medical Practice ### "Game changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2019 For a small business like mine, having this software has been a game changer for me. Suddenly I now know exactly what my customers think of me and my business, and allows me to make informed business decisions based on their feedback. Absolutely fantastic. Pros To know exactly what your customers and patients think of you. Instant feedback. So powerful! Cons Absolutely nothing at all. Love everything about this software from the user interface to the back up support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NM Nichola M. Director Retail ### "Grohawk :-)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2019 Grohawk has proved invaluable to me allowing me to tailor training and continually improve service levels. Pros The clear reports - quick and easy to analyse Instant notification so I can act quickly to resolve any issues Ability to set my own questions/criteria Cons When I get the occasional sad face although with a quick phone call that little sad face usually ends up smiling. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IH Imran H. CEO Retail ### "Customer experience management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2019 Our ability to manage good and not so good customer experiences has improved dramatically as well as our customer retention. Pros The ability to manage the customer experience whether positive or negative to create ambassadors for the business and recover service failures Cons Do t have any issues at all with the software which is unusual Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PW Paul W. IT Project Manager Financial Services ### "Gro Hawk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2019 Great software and reliable support from the GroHawk team Pros Easy to use Can get email alerts sent to my phone Graphics are good on the feedback from customers Cons Nothing It does exactly what I need in a timely manner Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Luke W. Business Development Hospital & Health Care ### "Can't believe we survived without it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 19, 2019 Pros It gave us a real life measure of what our customers thought of the service we gave. It links straight to our website and publishes the testimonials for us. It is an invaluable tool to reward our staff for excellent service. Cons No way to send survey from the home page Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PF Paul F. Director Retail ### "Enables us to get customer feedback extremely easily" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2017 Great customer feedback. Pros Very easy for our customers to use and navigate and give us feedback on their visits to our business. Enables us to act and rectify quickly on any negative comments that maybe left on the system and turn things round. Cons When viewing in outlook on view pane you have to scroll down to see score and comments. Would be easier if everything was view-able in pane. Would make reviewing customers quicker. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 10, 2017 Thanks for your comments Paul. This is an improvement we are looking to make on future versions of the product! We're glad you're enjoying GroHawk! [View all Reviews](https://www.capterra.com/p/168341/GroHawk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.