Average Ratings

12 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

Vendor has not completed this information.


About Siebel MRM

MRM software with planning, financial analysis, and performance insight capabilities for global marketing campaigns.


Spotlight-media-placeholder

Siebel MRM Features

  • Activity Planning
  • Analytics / ROI Tracking
  • Approval Workflow
  • Brand Management
  • Budgeting & Forecasting
  • Content Management
  • Digital Asset Management
  • Expense Management
  • Marketing Calendar
  • Strategic Planning

Siebel MRM Reviews Recently Reviewed!


Part of Siebel MRM Development / Implementation Team

Feb 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Usage for End Users - Offers unique interactive assistance called Help that helps speed user training, increase user adoption, and enforce best practice

Efficient Project Management and Collaboration - Provides robust project management capabilities that help marketers ensure that tasks are captured and communicated to everyone who needs to see them and critical deadlines are met.

Real-Time Financial Insight and Reporting - Empowers all users in the marketing organization to be more effective by providing near real-time visibility into marketing performance and spending status through integrated analytic dashboards and reports that are tailored to their specific business needs.

Improved Budgeting and Expense Management - Prepare and manage budget requests across different levels of the marketing hierarchy, including organization, plan, brand or product line, industry, and geography

Workflow-Driven Approvals and Activities - Using the application's approval workflow process, users can circulate, review, and approve important marketing items, including proposed marketing plans and tactics, budget requests, and marketing content

Collaboration with Third Parties - provides a Partner Portal to help manage key partners and agencies collaborating in the overall marketing process

Cons: Higher Upfront Cost On-premise systems are classified as CAPEX (Capital Expenditure) i.e. require large upfront purchase. On top of it perpetual maintenance costs to ensure support and functionality upgrades.

Longer implementation times On-premise implementations take longer due to the time needed for complete installations on servers and each individual computer/laptop.

Ongoing maintenance With an on premise system, you are responsible for maintaining server hardware and software, data backups, storage and disaster recovery. This can be an issue for smaller companies who have limited budgets and technical resources.

Overall: Gained deep understanding of Organizations Marketing life cycle. Siebel MRM out of the box functionalities are good fit for most of the Organizations marketing process like Budget Management, Campaign Management, Event Management etc.

It has key features like -

Improve management with a common platform across brands and regions.

Gain visibility into marketing spending and performance across the enterprise.

Automate key marketing processes.

Improve quality with best practice processes.

Improve budgeting and planning with standardized processes and metrics.

Optimize marketing investments with insight into past performance.

Capterra-loader

I was responsible for siebel mdm / crm support at Bank Banesco Venezuela

May 24, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The stability of the platform when working in a high availability environment and the simplification of commands with the server Manager that allows optimizing the processes of: monitoring and support.

Cons:

Software I really like many things, but regretting its high cost of implementation and maintenance is not consistent with the support provided by the provider oracle.

In a nutshell, a lot of investment money ...

Overall:

The benefits were purely technical. That is, I learned to design and implement the entire CRM / MDM layer in an environment of: development, quality and production to manage more than 8 million users in the Banesco client.

In turn, I was able to determine that despite its high cost, Siebel is much more robust than other CRM solutions such as: SUGAR, SALES FORCE and DYNAMICS.

Once you know how to use, it's hard to switch

Aug 01, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Siebel has a strong learning curve. I've used this system for four years and I still don't know how to do everything it can do. With that being said, I enjoy using it for activity management very much. It's incredibly easy to update items without drilling down into the item, though if you need to drill down, it's always fairly easy to get back to your starting location.

Organizing activities by when I want to start them and managing my work day is so much easier using siebel.

Cons: It can be clunky to get to know in the beginning. It's not as intuitive as newer crm software and so there can be more manual work on the front end.

Capterra-loader

Large Database and management tool that could be much faster

Apr 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Siebel makes it very easy thousands of work orders per month and is used company wide

It tracks all work orders, service contractors, quotes, estimates and invoices

Multiple users does not slow down the software for the most part

Site navigation is straight forward making it easy to transition from different issues

Cons: Very difficult to add features/tables to existing software

Times out or errors out on large queries

Only usable on Internet explorer on my machine

Visually seems dated, it could be updated and look much more current

Query operators are not standardized and could be improved

Overall: Work order tracking improvement

Multi department usage and connectivity

Great out of the box software for a medium sized company

Large database holds all historical orders

Great CRM but settings and features are hard to find and configure.

Jul 12, 2018
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Siebel contains allot of features and extremely customizable to your needs. There are may queries that can be configured for you own search patterns.

Cons: The system is can be overwhelming. To configure what you need you really need to play with the settings and tabs to find the proper way to configure it.

I use Siebel on a daily basis!

Mar 08, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Scalable and pretty robust. Should be Much more on graphical user interface. Ease of navigation. Very accessible.

Cons: If you are solely looking for Siebel CRM Integration, you are set, otherwise, look elsewhere. Support that it provides. Not fast enough.

Capterra-loader

Bends but does not break

Sep 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The amount of flexibility in the software is great, we are using it to sell travel and it does the job admirably.

Cons: Because of the amount of custom changes we have made it sometimes can be unreliable.

So much lag and delays

May 10, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Well, this is one of the application we used for our customers in Telstra and I must say that this is very essential to us. Process wise, this is a good application.

Cons: It is so slow and most of the time, it lags. Delay in the process such as changing the rate plan of the clients, the statuses also delays and need to wait for a long period of time.

Overall: Processing the request of our Telstra Customers

Leading at its kind

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The business logic provided out of the box and the capability to customize the software in a way that can fit to your needs without risking with hardcore programming.

Cons: For compatibility reasons some of the old logic in the configuration stills exits. As most of oracle products follows Strickly its path

Overall: Flexibility

Good CRM Tool

May 21, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The product offers standard APIs and integration capabilities with Oracle products that reduce build and support effort.

Cons: The user experience is not intuitive and requires extensive training and change management to drive adoption.

Overall: Drive revenue growth

Improve business process agility

Improve business process outcomes

Easy to use

May 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I used Siebel to run reports on sales invoices and Billings. Once you figure out how to use then it becomes really easy to use.

Cons: No cons or issues that I had experienced. You just need good training at first to learn how to use it.

Great way to manage my marketing's initiatives

Jul 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The way it has been built. Scalable architecture, I can see the effort in every option i have available.

Cons: Sometimes the user experience get slow. I don't know if it's a client side issue but the impact is really bad.