Average Ratings

20 Reviews

  • 3.5 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

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About Siebel MRM

MRM software with planning, financial analysis, and performance insight capabilities for global marketing campaigns.


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Siebel MRM Features

  • Activity Planning
  • Analytics / ROI Tracking
  • Approval Workflow
  • Brand Management
  • Budgeting & Forecasting
  • Content Management
  • Digital Asset Management
  • Expense Management
  • Marketing Calendar
  • Strategic Planning

Siebel MRM Reviews Recently Reviewed!


Part of Siebel MRM Development / Implementation Team

Feb 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of Usage for End Users - Offers unique interactive assistance called Help that helps speed user training, increase user adoption, and enforce best practice

Efficient Project Management and Collaboration - Provides robust project management capabilities that help marketers ensure that tasks are captured and communicated to everyone who needs to see them and critical deadlines are met.

Real-Time Financial Insight and Reporting - Empowers all users in the marketing organization to be more effective by providing near real-time visibility into marketing performance and spending status through integrated analytic dashboards and reports that are tailored to their specific business needs.

Improved Budgeting and Expense Management - Prepare and manage budget requests across different levels of the marketing hierarchy, including organization, plan, brand or product line, industry, and geography

Workflow-Driven Approvals and Activities - Using the application's approval workflow process, users can circulate, review, and approve important marketing items, including proposed marketing plans and tactics, budget requests, and marketing content

Collaboration with Third Parties - provides a Partner Portal to help manage key partners and agencies collaborating in the overall marketing process

Cons: Higher Upfront Cost On-premise systems are classified as CAPEX (Capital Expenditure) i.e. require large upfront purchase. On top of it perpetual maintenance costs to ensure support and functionality upgrades.

Longer implementation times On-premise implementations take longer due to the time needed for complete installations on servers and each individual computer/laptop.

Ongoing maintenance With an on premise system, you are responsible for maintaining server hardware and software, data backups, storage and disaster recovery. This can be an issue for smaller companies who have limited budgets and technical resources.

Overall: Gained deep understanding of Organizations Marketing life cycle. Siebel MRM out of the box functionalities are good fit for most of the Organizations marketing process like Budget Management, Campaign Management, Event Management etc.

It has key features like -

Improve management with a common platform across brands and regions.

Gain visibility into marketing spending and performance across the enterprise.

Automate key marketing processes.

Improve quality with best practice processes.

Improve budgeting and planning with standardized processes and metrics.

Optimize marketing investments with insight into past performance.

Capterra loader

I was responsible for siebel mdm / crm support at Bank Banesco Venezuela

May 24, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The stability of the platform when working in a high availability environment and the simplification of commands with the server Manager that allows optimizing the processes of: monitoring and support.

Cons:

Software I really like many things, but regretting its high cost of implementation and maintenance is not consistent with the support provided by the provider oracle.

In a nutshell, a lot of investment money ...

Overall:

The benefits were purely technical. That is, I learned to design and implement the entire CRM / MDM layer in an environment of: development, quality and production to manage more than 8 million users in the Banesco client.

In turn, I was able to determine that despite its high cost, Siebel is much more robust than other CRM solutions such as: SUGAR, SALES FORCE and DYNAMICS.

Once you know how to use, it's hard to switch

Aug 01, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Siebel has a strong learning curve. I've used this system for four years and I still don't know how to do everything it can do. With that being said, I enjoy using it for activity management very much. It's incredibly easy to update items without drilling down into the item, though if you need to drill down, it's always fairly easy to get back to your starting location.

Organizing activities by when I want to start them and managing my work day is so much easier using siebel.

Cons: It can be clunky to get to know in the beginning. It's not as intuitive as newer crm software and so there can be more manual work on the front end.

Capterra loader

Large Database and management tool that could be much faster

Apr 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Siebel makes it very easy thousands of work orders per month and is used company wide

It tracks all work orders, service contractors, quotes, estimates and invoices

Multiple users does not slow down the software for the most part

Site navigation is straight forward making it easy to transition from different issues

Cons: Very difficult to add features/tables to existing software

Times out or errors out on large queries

Only usable on Internet explorer on my machine

Visually seems dated, it could be updated and look much more current

Query operators are not standardized and could be improved

Overall: Work order tracking improvement

Multi department usage and connectivity

Great out of the box software for a medium sized company

Large database holds all historical orders

Experienced User

Dec 07, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been using Siebel for the last 4 years in two different functions here at my job, and it is very flexible and can really help with managing customers. It's customized interface has allowed the company an opportunity to separate new business from old business which has ultimately increased retention.

Cons: I am not 100% sure if it is the system or the connection, but sometimes the program freezes or clocks and becomes unresponsive.

Overall: Overall it is a great product, one of the better CRM/MRM's that I have used.

Great CRM but settings and features are hard to find and configure.

Jul 12, 2018
3/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Siebel contains allot of features and extremely customizable to your needs. There are may queries that can be configured for you own search patterns.

Cons: The system is can be overwhelming. To configure what you need you really need to play with the settings and tabs to find the proper way to configure it.

Integration gone right

Dec 04, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Used this software during an integration, it's easy to learn which was key during this quick process. Buttons to functionality are great. Everything hyperlinked, takes you exactly where you need to go

Cons: It just feels outdated, the graphics and what not seem old school and it could use some aesthetic. It also can run a little slow, but I would assume that is because it is web-based.

Overall: I use this daily, and will continue to use it.

Capterra loader

Ugh... we use Siebel here?

Jan 17, 2019
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: I had a glorious break from Siebel when I switched jobs and found out that my new company used Salesforce, like a normal company! When I switched jobs again a few years later I came back to... none other than Siebel. Why does this software still exist and why do people still use it?

I think the best thing about Siebel is that it can hold LOTS of information. There might be more nooks and crannies in Siebel than in Salesforce to hide information. Which is good for a salesperson that doesn't want anyone else to know what they're doing but why is it built like that? But yes, Siebel is a workhorse for holding and storing data.

Cons: For as ugly as it is (forgiveable), it's not even user-friendly. It's as if someone who has never used a CRM before created the interface. Plus, it's slow and lags constantly. Not sure if that's an issue with my company's internet or the actual program, but I never remember Salesforce lagging.

Ultimate ERP

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is modular and that offers flexibility to every business. The ultimate erp system I use every day. Also it is easily connected to other system and offers great compatibility.

Cons: Changes may need extra time than anticipated at the beginning.

I use Siebel on a daily basis!

Mar 08, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Scalable and pretty robust. Should be Much more on graphical user interface. Ease of navigation. Very accessible.

Cons: If you are solely looking for Siebel CRM Integration, you are set, otherwise, look elsewhere. Support that it provides. Not fast enough.

Capterra loader

Bends but does not break

Sep 05, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The amount of flexibility in the software is great, we are using it to sell travel and it does the job admirably.

Cons: Because of the amount of custom changes we have made it sometimes can be unreliable.

So much lag and delays

May 10, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Well, this is one of the application we used for our customers in Telstra and I must say that this is very essential to us. Process wise, this is a good application.

Cons: It is so slow and most of the time, it lags. Delay in the process such as changing the rate plan of the clients, the statuses also delays and need to wait for a long period of time.

Overall: Processing the request of our Telstra Customers

Leading at its kind

Feb 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The business logic provided out of the box and the capability to customize the software in a way that can fit to your needs without risking with hardcore programming.

Cons: For compatibility reasons some of the old logic in the configuration stills exits. As most of oracle products follows Strickly its path

Overall: Flexibility

Capterra loader

A lot of fuctionalities

Dec 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very modular and can fit to your needs.

Cons: Probably you will need an engineer to initialize it at the beginning

Good CRM Tool

May 21, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The product offers standard APIs and integration capabilities with Oracle products that reduce build and support effort.

Cons: The user experience is not intuitive and requires extensive training and change management to drive adoption.

Overall: Drive revenue growth

Improve business process agility

Improve business process outcomes

Easy to use

May 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I used Siebel to run reports on sales invoices and Billings. Once you figure out how to use then it becomes really easy to use.

Cons: No cons or issues that I had experienced. You just need good training at first to learn how to use it.

Capterra loader

Siebel not very user friendly

Dec 13, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: Siebel has a wide variety of capabilities and can house a large amount of data.

Cons: Unfortunately the entry process seems overly cumbersome and repetitive, making it less efficient. The reporting function is lacking and makes it difficult to incorporate different types of data (or "views") into one report.

Overall: Overall Siebel can be good for storing large amounts of data, however it is not very user friendly or particularly user friendly.

Good product but better options out there

Sep 26, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: It robust data integration capabilities

Cons: It was very clunky to get things working correctly

Siebel

Sep 30, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: You could easily access a customers purchase history.

Cons: You can't do many things that help with daily work flow follow ups are hard to manage, not user friendly, hard to navigate

Great way to manage my marketing's initiatives

Jul 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The way it has been built. Scalable architecture, I can see the effort in every option i have available.

Cons: Sometimes the user experience get slow. I don't know if it's a client side issue but the impact is really bad.