# Siebel CRM Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Siebel CRM Software - reviews, pricing plans, popular comparisons to other MRM products and more.

Source: https://www.capterra.com/p/168367/Siebel-Marketing-Resource-Management/pricing

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# 

 Siebel CRM Software Review 2026: Features, Integrations, Pros & Cons

Last updated on January 15, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Siebel CRM

## What is Siebel CRM?

MRM software with planning, financial analysis, and performance insight capabilities for global marketing campaigns.

## What is Siebel CRM used for?

[MRM](https://www.capterra.com/mrm-software/)

Top alternative

Featured

Overall rating

Based on 51 user reviews

Reviews sentiment

Positive

75%

Neutral

18%

Negative

8%

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Siebel CRM

4.1 (51)

VS.

[4.5 (3,479)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

Starting Price

Contact vendor

Starting Price

$12

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.6 (51)

Ease Of Use

4.3 (3,433)

Value For Money

4.1 (35)

Value For Money

4.4 (2,431)

Customer Service

3.9 (36)

Customer Service

4.3 (2,340)

## Siebel CRM alternatives

[4.4 (2,883)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

Highest Rated

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

[4.3 (60)](https://www.capterra.com/p/153624/MARMIND/reviews/)

Starting price

$1200.00

Per User, Per Month

[4.5 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

Starting price

$10.99

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/168367/Siebel-Marketing-Resource-Management/alternatives/)

## Pricing

Value for money

4.1 (35)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.1 (35)

4.1

Based on 35 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

3.9 (36)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.9 (36)

3.9

Based on 36 reviews

## User reviews

Overall rating

4.1

Based on 51 reviews

Filter by rating

5(20)

4(18)

3(9)

2(4)

1(0)

Mentioned topic

Sorted by most recent

Joshua M.

Account Executive

Information Technology and Services

### "no the best sales crm"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

4/10

December 25, 2024

Painful experience. A lot of time spent on doing simple tasks just because the tool lacks user friendliness and speed of execution.

Pros

overall, it has potential to be a solid tool: it has everything you need in a b2b sales crm from pipeline management to cpq.

Cons

the user friendliness or rather, the lack thereof. Visibly, the tool seems something out of the early 2000s. It takes time to learn how to use it and to get comfortable with the workflows. Besides, it's really slow.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LL

Luciana L.

Sales Assistant

Outsourcing/Offshoring

### "Amazing Tool but not Intuitive Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

2.0

2.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

8/10

June 9, 2024

Pros

You can solve everything with Siebel, from scheduling to modifying contracts. A great tool.

Cons

Not intuitive of friendly at all. Had to be trained in this tool.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RP

Ricardo P.

Consultor de Vendas

Retail

### "Avaliação do Siebel CRM - Leads"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 6, 2023

A experiência que tive ao utilizar o Siebel CRM foi suave e eficiente no gerenciamento do relacionamento com os clientes.

Pros

O que mais gostei foi a facilidade de uso e dos resultados entregues, ficou mais fácil o gerenciamento de oportunidades com meus clientes.

Cons

Não há nada que não tenha gostado, o programa tem me servido muito bem.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VD

Vitor D.

Executivo

Arts and Crafts

### "Avaliando o Siebel CRM"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

October 4, 2023

Minha experiência é ótima, pois o Siebel CRM ofereceu uma solução completa e robusta para melhorar nossa gestão de relacionamento com os clientes.

Pros

Sem dúvidas o que mais gostei foi o planejamento de tarefas, consegui me organizar e melhor meu atendimento com os clientes.

Cons

A plataforma é muito fácil de usar, não senti nenhuma insatisfação.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EC

Earl C.

Regulatory manager

Food & Beverages

### "Quality Eng"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 2, 2023

Improved KPIs with associated cost savings. Can be used in any Dept. with KPIs.

Pros

Great dashboard visibility. Can integrate live charts. Can be used to plan next years objectives and tactical plan.

Cons

Not really a software con, but it ultimately is GIGO which is a human factor.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FR

Fernanda R.

Mecanica e pos vendas

Transportation/Trucking/Railroad

### "Avaliação do CRM Siebel"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 2, 2023

Descreveria minha experiência como satisfatória.

Pros

Gostei muito da facilidade de uso, além do que o sistema de gestão de tarefas entrega. O gerador de leads também é bom.

Cons

Gostaria que o gerador de leads fosse um pouco mais efetivo, mas tem me entregado bom resultado.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ED

Erik D.

Insurance agent and sales representative

Writing and Editing

### "Siebel call center software "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

September 20, 2023

Siebel was a very good software for managing information in a call center when it was working, but that’s the key, when it was actually working. The software became unresponsive at way too many critical times.

Pros

The layout of the information. Files were easy to see what I needed right away without starting a sales call with long pauses to figure out what’s going on with the file. I actually worked with Siebel for 2 different companies over the years with different needs. So Siebel was able to be customized to each companies needs. One company we needed to run credit checks that could be done for that company, another company we had complex pricing structures since it was insurance Siebel could handle that.

Cons

Too many times Siebel went down. I’m not a tech guy but working in Medicare related health insurance it was a running joke, nightmare, that the last week of the Medicare open enrollment Siebel would go down at least once if not multiple times.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GM

Geraldo M.

Gerente

Retail

### "Siebel CRM - Resenha minha"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 6, 2023

De maneira geral, estou contente com o uso do Siebel CRM e o enxergo como uma ferramenta de grande utilidade para minha atividade profissional. Tem me auxiliado no adequado gerenciamento de meus clientes e na oferta de serviços personalizados, o que, consequentemente, tem contribuído para alcançar o êxito em meu empreendimento.

Pros

O que mais me impressionou no Siebel CRM foi como ele facilita e automatiza as coisas quando o assunto é vendas, marketing e atendimento ao cliente. Além disso, adorei como ele se integra com outros sistemas e como é fácil e rápido ter acesso a informações atualizadas na hora

Cons

Achei um pouco difícil encontrar as funções desejadas e muitas vezes tive que procurar em vários menus e sub menus até encontrar o que precisava.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MA

Michael A.

Diretor

Alternative Medicine

### "Avaliando a ferramenta Siebel"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 4, 2023

Recomendo o uso a todos que precisam de um crm. Excelente experiência.

Pros

A ferramenta me possibilitou agendar todas as minhas tarefas diarias, o uso é bem simples e eficaz.

Cons

Não há nada de negativo, apesar de usar uma versão teste estou muito impressionado com a qualidade do produto.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AO

Adilson O.

Vendedor

Consumer Services

### "Avaliação do Siebel CRM"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 23, 2023

Tem sido uma ótima experiência.

Pros

Gosto da praticidade que o programa me traz, além de ser intuitivo acho o uso descomplicado, e o sistema entrega muita qualidade e eficacia.

Cons

Não tenho nada a declarar de negativo como uso.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/168367/Siebel-Marketing-Resource-Management/reviews/)

Popular comparisons

[Smartsheet vs Siebel CRM](https://www.capterra.com/compare/79104-168367/Smartsheet-vs-Siebel-Marketing-Resource-Management)

[Wrike vs Siebel CRM](https://www.capterra.com/compare/76113-168367/Wrike-vs-Siebel-Marketing-Resource-Management) 

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