# Siebel CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Siebel CRM the right MRM solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/168367/Siebel-Marketing-Resource-Management/reviews

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Siebel CRM

4.1 (51)

[View alternatives](https://www.capterra.com/p/168367/Siebel-Marketing-Resource-Management/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated January 15th, 2026

# Reviews of Siebel CRM

Ease of use

3.6

Customer Service

3.9

## Pros and Cons in Reviews

Sunthar S

Associate DirectorInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years.

“The Siebel CRM is a comprehensive business process management system that allows you to manage your company’s data and operations from a central location.“

June 4, 2022

Joshua M

Account ExecutiveInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years.

“A lot of time spent on doing simple tasks just because the tool lacks user friendliness and speed of execution.“

December 25, 2024

YM

Yomaira M

QA TESTERInformation Technology and Services, Self-employedUsed the software for: More than 2 years.

“Excellent tool to manage clients, passive (savings and checking Accounts, Certificates of deposits ) , actives (loans, Credit Cards) , etc“

August 11, 2022

Ibrahim E

Blended Senior ExpertTelecommunications, 10,001+ employeesUsed the software for: More than 2 years.

“The least thing i liked with siebel that it needs too much time to apply it's updates , sometimes, it takes more than 3 or 4 hours to update and back to normal which causes some kind of delay with service delivery and customer's experience“

November 17, 2022

Sunthar S

Associate DirectorInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years.

“The Siebel CRM database is well-organized and reliable, which allows businesses to store large amounts of data without experiencing any problems.“

June 4, 2022

ED

Erik D

Insurance agent and sales representative Writing and Editing, 10,001+ employeesUsed the software for: More than 2 years.

“The software became unresponsive at way too many critical times.“

September 20, 2023

AM

Ahmed M

CSRConsumer Services, 10,001+ employeesUsed the software for: More than 2 years.

“The most likely in this app is a collection alot off database to make any user can find data easily and faster than the other app“

December 10, 2022

Sunthar S

Associate DirectorInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years.

“The cons of using the Siebel CRM include: it can be difficult to find qualified personnel to use the system, and it can be expensive to upgrade the system.“

June 4, 2022

## Showing most helpful reviews

Showing 1-25 of 51 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Sunthar S.  
Associate Director  
Information Technology and Services  
Used the software for: 2+ years

### "The Siebel CRM works by allowing you to manage your company’s data and operations from a central loc"

June 4, 2022

5.0

The Siebel CRM is a comprehensive business process management system that allows you to manage your company’s data and operations from a central location. This comprehensive guide provides everything you need to know about the Siebel CRM system, from installation to customization.

Pros

Siebel CRM is a widely used customer relationship management (CRM) software. It has been recognized as the most comprehensive and user-friendly CRM software on the market. It offers a variety of features that make it an excellent choice for business organizations of all sizes. Some of the benefits of using Siebel CRM include: - Easy to use interface: The Siebel CRM interface is very easy to navigate, making it suitable for both experienced users and new users. This makes it an ideal choice for businesses with a large number of customers or employees. - Extensive capabilities: Siebel CRM offers a wide range of capabilities, including contact management, sales tracking and inventory management. This allows businesses to manage their operations in an efficient and effective way. - Robust data storage: The Siebel CRM database is well-organized and reliable, which allows businesses to store large amounts of data without experiencing any problems. This makes it an ideal choice for businesses that need to keep track of important information related to their customers and sales transactions.

Cons

One of the most common criticisms of the Siebel CRM is that it is complex and difficult to use. Other users have also complained about the lack of support from Siebel, and the slow response times from customer service. Overall, there are a number of reasons why people might choose not to use a Siebel CRM, making it a less popular option compared to other software options. The cons of using the Siebel CRM include: it can be difficult to find qualified personnel to use the system, and it can be expensive to upgrade the system.

Review Source

NSN

N SAJESH N.  
National Sales Manager  
Medical Devices  
Used the software for: 6-12 months

### "Activity planning using Siebel resource management "

July 15, 2021

5.0

Siebel marketing resource management helps the user to keep a track on different marketing campaigns and activities. It gives the added

Pros

Project activity templates Spending a day performance across enterprise Powerful analytics and business processes based on best practices Automate key marketing processes

Cons

Enterprise resource planning in terms of profit Vs loss to a particular marketing activity can be improved further

Switched from

[Adobe Campaign](https://www.capterra.com/p/135159/Adobe-Campaign/)

More user friendly and it ensures better understanding of marketing campaign and activities management using siebel resource management software than other similar softwares available in the market

Review Source

Joshua M.  
Account Executive  
Information Technology and Services  
Used the software for: 1-2 years

### "no the best sales crm"

December 25, 2024

2.0

Painful experience. A lot of time spent on doing simple tasks just because the tool lacks user friendliness and speed of execution.

Pros

overall, it has potential to be a solid tool: it has everything you need in a b2b sales crm from pipeline management to cpq.

Cons

the user friendliness or rather, the lack thereof. Visibly, the tool seems something out of the early 2000s. It takes time to learn how to use it and to get comfortable with the workflows. Besides, it's really slow.

Review Source

MK

Mehboob K.  
IT CONSULTANT  
Information Technology and Services  
Used the software for: 2+ years

### "Siebel The CRM Product"

July 29, 2022

4.0

CRM can be used for many types of applications and services as well.

Pros

Siebel CRM is the best of bread CRM Product compared to its contemporaries.

Cons

It’s is pretty costly to implement and needs an experienced person to set it up.

Alternatives considered

[Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

Reason for choosing Siebel CRM

It had good value for money stats as well as the support provided by the vendor, Oracle

Review Source

VR

Verified Reviewer  
Blended Senior Expert  
Telecommunications  
Used the software for: 2+ years

### "Siebel CRM Experience"

November 17, 2022

4.0

Overall , Great app to manage your company's service , very helpful with your target delivery and increases your CRM experience to the MAX !

Pros

A Great app whith many useful features to use where you can link almost all of your departments across your company in one hand such like order management , customer service , Sales forecasting , PRM and mobile selling and etc.

Cons

The least thing i liked with siebel that it needs too much time to apply it's updates , sometimes, it takes more than 3 or 4 hours to update and back to normal which causes some kind of delay with service delivery and customer's experience

Review Source

Valerie K.  
Wellesley Shakespeare Society Alum Regional Representation - Chicago  
Information Technology and Services  
Used the software for: 2+ years

### "Ugh... we use Siebel here?"

January 17, 2019

2.0

Pros

I had a glorious break from Siebel when I switched jobs and found out that my new company used Salesforce, like a normal company! When I switched jobs again a few years later I came back to... none other than Siebel. Why does this software still exist and why do people still use it? I think the best thing about Siebel is that it can hold LOTS of information. There might be more nooks and crannies in Siebel than in Salesforce to hide information. Which is good for a salesperson that doesn't want anyone else to know what they're doing but why is it built like that? But yes, Siebel is a workhorse for holding and storing data.

Cons

For as ugly as it is (forgiveable), it's not even user-friendly. It's as if someone who has never used a CRM before created the interface. Plus, it's slow and lags constantly. Not sure if that's an issue with my company's internet or the actual program, but I never remember Salesforce lagging.

Review Source

VR

Verified Reviewer  
Senior Client Relationship Consultant  
Financial Services  
Used the software for: 2+ years

### "Once you know how to use, it's hard to switch"

August 1, 2018

3.0

Pros

Siebel has a strong learning curve. I've used this system for four years and I still don't know how to do everything it can do. With that being said, I enjoy using it for activity management very much. It's incredibly easy to update items without drilling down into the item, though if you need to drill down, it's always fairly easy to get back to your starting location. Organizing activities by when I want to start them and managing my work day is so much easier using siebel.

Cons

It can be clunky to get to know in the beginning. It's not as intuitive as newer crm software and so there can be more manual work on the front end.

Review Source

Roxana Georgiana I.  
Installation coordinator  
Computer Hardware  
Used the software for: 1-2 years

### "A tool to keep all your contacts in one place "

August 19, 2021

5.0

Pros

It was one of the applications I used to work with as a call center operator, it never failed and I like the fact that you can find a lot of information about each customer in one place.

Cons

It was very indicated for a call center activity, so I don’t have any complaints

Review Source

Sean M.  
Participant Services Inbound Supervisor  
Hospitality  
Used the software for: 2+ years

### "Bends but does not break"

September 5, 2018

4.0

Pros

The amount of flexibility in the software is great, we are using it to sell travel and it does the job admirably.

Cons

Because of the amount of custom changes we have made it sometimes can be unreliable.

Review Source

Kecia B.  
Sr Rep  
Insurance  
Used the software for: 2+ years

### "Siebel"

August 8, 2019

3.0

Pros

I don't have a lot to say about Siebel it ok

Cons

needs to be updated not reliable.

Review Source

Matheus B.  
Adm. de Vendas  
Automotive  
Used the software for: 1-2 years

### "Avaliando o Siebel Crm"

July 31, 2023

5.0

No geral o Siebel é uma excelente ferramenta de gerenciamento de leads.

Pros

Gostei do fato de que o software oferece uma ampla gama de recursos e funcionalidades, além de ser fácil de utilizar.

Cons

Achei que em alguns momentos o sistema ficou um pouco lento.

Review Source

AM

Ahmed M.  
CSR  
Consumer Services  
Used the software for: 2+ years

### "Siebel experience "

December 10, 2022

5.0

Pros

The most likely in this app is a collection alot off database to make any user can find data easily and faster than the other app

Cons

The least thing in this app some time drop

Review Source

GM

Geraldo M.  
Gerente  
Retail  
Used the software for: I used a free trial

### "Siebel CRM - Resenha minha"

September 6, 2023

5.0

De maneira geral, estou contente com o uso do Siebel CRM e o enxergo como uma ferramenta de grande utilidade para minha atividade profissional. Tem me auxiliado no adequado gerenciamento de meus clientes e na oferta de serviços personalizados, o que, consequentemente, tem contribuído para alcançar o êxito em meu empreendimento.

Pros

O que mais me impressionou no Siebel CRM foi como ele facilita e automatiza as coisas quando o assunto é vendas, marketing e atendimento ao cliente. Além disso, adorei como ele se integra com outros sistemas e como é fácil e rápido ter acesso a informações atualizadas na hora

Cons

Achei um pouco difícil encontrar as funções desejadas e muitas vezes tive que procurar em vários menus e sub menus até encontrar o que precisava.

Review Source

DM

Dan M.  
TL  
Computer & Network Security  
Used the software for: 2+ years

### "Great CRM but settings and features are hard to find and configure."

July 12, 2018

3.0

Pros

Siebel contains allot of features and extremely customizable to your needs. There are may queries that can be configured for you own search patterns.

Cons

The system is can be overwhelming. To configure what you need you really need to play with the settings and tabs to find the proper way to configure it.

Review Source

KA

Katiele A.  
Gerente Financeiro  
Facilities Services  
Used the software for: I used a free trial

### "Avaliação do Siebel Crm da oracle"

August 22, 2023

5.0

Tem sido uma excelente experiência, a ferramenta me ajuda muito .

Pros

Gosto da praticidade que essa ferramenta me traz, é simples e intuitivo usar esse programa.

Cons

Não há nada que gostaria de pontuar, pois tem me atendido bem.

Review Source

sK

sudheshna K.  
Sr. Associate  
Airlines/Aviation  
Used the software for: 1-2 years

### "user experience is bad"

December 4, 2019

3.0

Pros

Not so many features i liked about this product

Cons

not so easy to customize and not so flexible

Review Source

VR

Verified Reviewer  
COO & EA Manager  
Computer Software  
Used the software for: Less than 6 months

### "Great way to manage my marketing's initiatives"

July 17, 2018

4.0

Pros

The way it has been built. Scalable architecture, I can see the effort in every option i have available.

Cons

Sometimes the user experience get slow. I don't know if it's a client side issue but the impact is really bad.

Review Source

LL

Luciana L.  
Sales Assistant  
Outsourcing/Offshoring  
Used the software for: 1-2 years

### "Amazing Tool but not Intuitive Tool"

June 9, 2024

5.0

Pros

You can solve everything with Siebel, from scheduling to modifying contracts. A great tool.

Cons

Not intuitive of friendly at all. Had to be trained in this tool.

Review Source

SS

SUJEET S.  
Business Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "Part of Siebel MRM Development / Implementation Team "

February 21, 2018

4.0

Gained deep understanding of Organizations Marketing life cycle. Siebel MRM out of the box functionalities are good fit for most of the Organizations marketing process like Budget Management, Campaign Management, Event Management etc. It has key features like - Improve management with a common platform across brands and regions. Gain visibility into marketing spending and performance across the enterprise. Automate key marketing processes. Improve quality with best practice processes. Improve budgeting and planning with standardized processes and metrics. Optimize marketing investments with insight into past performance.

Pros

Ease of Usage for End Users - Offers unique interactive assistance called Help that helps speed user training, increase user adoption, and enforce best practice Efficient Project Management and Collaboration - Provides robust project management capabilities that help marketers ensure that tasks are captured and communicated to everyone who needs to see them and critical deadlines are met. Real-Time Financial Insight and Reporting - Empowers all users in the marketing organization to be more effective by providing near real-time visibility into marketing performance and spending status through integrated analytic dashboards and reports that are tailored to their specific business needs. Improved Budgeting and Expense Management - Prepare and manage budget requests across different levels of the marketing hierarchy, including organization, plan, brand or product line, industry, and geography Workflow-Driven Approvals and Activities - Using the application's approval workflow process, users can circulate, review, and approve important marketing items, including proposed marketing plans and tactics, budget requests, and marketing content Collaboration with Third Parties - provides a Partner Portal to help manage key partners and agencies collaborating in the overall marketing process

Cons

Higher Upfront Cost On-premise systems are classified as CAPEX (Capital Expenditure) i.e. require large upfront purchase. On top of it perpetual maintenance costs to ensure support and functionality upgrades. Longer implementation times On-premise implementations take longer due to the time needed for complete installations on servers and each individual computer/laptop. Ongoing maintenance With an on premise system, you are responsible for maintaining server hardware and software, data backups, storage and disaster recovery. This can be an issue for smaller companies who have limited budgets and technical resources.

Review Source

ED

Erik D.  
Insurance agent and sales representative  
Writing and Editing  
Used the software for: 2+ years

### "Siebel call center software "

September 20, 2023

3.0

Siebel was a very good software for managing information in a call center when it was working, but that’s the key, when it was actually working. The software became unresponsive at way too many critical times.

Pros

The layout of the information. Files were easy to see what I needed right away without starting a sales call with long pauses to figure out what’s going on with the file. I actually worked with Siebel for 2 different companies over the years with different needs. So Siebel was able to be customized to each companies needs. One company we needed to run credit checks that could be done for that company, another company we had complex pricing structures since it was insurance Siebel could handle that.

Cons

Too many times Siebel went down. I’m not a tech guy but working in Medicare related health insurance it was a running joke, nightmare, that the last week of the Medicare open enrollment Siebel would go down at least once if not multiple times.

Review Source

VR

Verified Reviewer  
Sr. Vip Merchant Support  
Financial Services  
Used the software for: 2+ years

### "Seibel Review "

December 9, 2022

5.0

Pros

The most thing I like in using sieble is that it's easy to use with minimum effort

Cons

The seibel application can be improved with the reduction of the shortcuts and merging the features

Review Source

VR

Verified Reviewer  
Signature Service Customer Solutions Expert  
Insurance  
Used the software for: 2+ years

### "Experienced User"

December 7, 2018

4.0

Overall it is a great product, one of the better CRM/MRM's that I have used.

Pros

I have been using Siebel for the last 4 years in two different functions here at my job, and it is very flexible and can really help with managing customers. It's customized interface has allowed the company an opportunity to separate new business from old business which has ultimately increased retention.

Cons

I am not 100% sure if it is the system or the connection, but sometimes the program freezes or clocks and becomes unresponsive.

Review Source

VR

Verified Reviewer  
manager  
Construction  
Used the software for: 2+ years

### "app telecommunication"

February 13, 2023

5.0

Pros

this app is very important for many companies to make their business easy ways by Siebel as a basic system and CRM to make analysis for their business like sales and growth by every month

Cons

no command on this app after using it so it's from the first app in the world

Review Source

VR

Verified Reviewer  
Technical Support Engineer  
Computer Hardware  
Used the software for: 2+ years

### "Very complete and useful management tool"

September 27, 2019

5.0

I really like how the learning curve of this tool take you to be highly analytics. When i started to use it, i felt it a little be confuse, you need to use a lot of your experience to find your way through the software. Once you learn how to use it, becomes really simple and you dont wanna stop using it.

Pros

It is complete, you can track orders, place them, cancel them, do analysis and product tracking. Do not experience latencies of the tool often. You can use internet explorer and chrome

Cons

While it is stable, if it feels slow at times. The interface is not very updated, in fact it has the same since I started using it and is not very friendly. When I try to make reports, I can make several attempts before it goes out due to errors.

Review Source

EC

Earl C.  
Regulatory manager  
Food & Beverages  
Used the software for: 2+ years

### "Quality Eng"

October 2, 2023

5.0

Improved KPIs with associated cost savings. Can be used in any Dept. with KPIs.

Pros

Great dashboard visibility. Can integrate live charts. Can be used to plan next years objectives and tactical plan.

Cons

Not really a software con, but it ultimately is GIGO which is a human factor.

Review Source

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