Google

G Suite


4.5 / 5
5006 reviews

Who Uses This Software?

Google's G Suite offers different pricing tiers for different levels of professional collaboration tools.


Average Ratings

5006 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Google
  • www.google.com

About G Suite

A suite of collaboration products for teams and small businesses. Web conferencing, file sharing, and scheduling in the cloud.


G Suite Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Electronic Hand Raising
  • Mobile Access
  • On-Demand Webcasting
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Real-Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

G Suite Reviews Recently Reviewed!


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G Suite Review

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
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Pros: G Suite has been a tremendous help to my small business. It's integration of professional email, storage, and productivity tools has been a money and time saver, allowing me to quickly create an online presence. The rates for services are a great value, and include a wide array of versatile and useful applications for both technology products and publication/content management products.

Cons: The main issue I have with G Suite is more my lack of immediate skill in G Suite administration. This has not impacted many things negatively, but only produced some small annoyances. As a small business owner, I'm both user and administrator. Some settings on the administration side have proven difficult to figure out, even with Google's forums and instructions. This has slightly impacted the ease of use of Google products that I did not previously have any issues with, such as Google Maps. For example, using my professional account purchase through G Suite I've been unable to activate some features of Navigation on my Andriod phone, effectively turning off the ability to save addresses. Every time I've thought I addressed the issue, it reverts to the previous state. Not having customer support to contact has left me a bit frustrated with the professional version vs. the features I'm able to make use of as a private user. However, this is also a bit of a side-effect of me being my own administrator - user error or user inability is almost always the fault of the user - I can own that.

Overall: Overall, I highly recommend G Suite for any small business (or any sized business really). The only caution I would have is be sure to map out how G Suite use will impact users' Android systems and use of Google Apps on Android. I've encountered difficulties accessing some features on this platform after switching from a general user account to a paid G Suite account.

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Does more and more and looks better doing it

Sep 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love that G Suite is free to use and ubiquitous at this point (likely because it is free to use :) The core applications are simple enough to enter into without a learning curve for anyone familiar with Microsoft Office or its competitors. The design of the suite has improved a lot in recent years, as has the integration with Google Drive and Google File Stream on the desktop. It's hard to beat free, and it helps that GSuite is also becoming, to my mind, better than its paid alternatives for average users.

Cons: The paid version of GSuite is not expensive, but any subscription model software adds up over time and unless I'm in a corporate environment I'm not sure the extra expense is justified. Each Google app - Docs, Sheets and Slides, lack power features and even some more basic features. Docs is more challenging with complex layouts. I still use Pages on the desktop for those tasks. There is still no true column support as far as I know (cheating must be accomplished with tables). I'm not a power spreadsheet user, but I think complex formulas and such put Excel far ahead in that arena. However, for the average user, GSuite does the job well.

Overall: I've used GSuite in many environments and collaboration is its greatest strength. What Docs and Sheets lack in power features (or even basic layout functions like column layouts), they make up for in real-time collaboration. The group-work of GSuite is fantastic, and it seems at least 2 out of 3 people have a Google account already. My kids are required to have school Google accounts as they use GSuite for Education.

The design changes in the past couple of years are welcome and make GSuite not only useful but modern, fast and friendly. I find myself coming back to these apps more and more and asking which of the other myriad apps I've signed up for they could replace.

G Suite is revolutionizing use of the cloud for business and students everywhere

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Where do I even begin? Well for starters, pretty much the most important things that G Suite can do are free. That is amazing for any student who is strapped for cash. The 2 most important features of G Suite for me are 1) As a scientist, the ability to take experiment notes in Google Docs or make a spreadsheet and share it with my Mentor so that he can keep track of my experiments progress without having to even be in the country. This is good because he travels a lot. And 2) There is an amazing feature on Google Slides where you can give a link to your presentation to anyone in the audience and they can go to the link on their phones or laptops and type out questions that I can then see on my computer!!! This is an invaluable feature when teaching larger classes and students are scared to ask a question and sounding stupid.

Cons: The features in all of the Microsoft office-like programs in G Suite are not really close to comparable to the amount and quality of features in the actual Microsoft Office suite (yet). I assume this will get better with time but for example the variety of transitions and animations in Google Slides is much less than PowerPoint. Also, in Microsoft Excel you can basically code programs if you know what you are doing, and this is just not achievable yet with Google Sheets.

Overall: Extremely positive experience with G Suite. I use it all the time and the ease at which you can convert from Google format to Microsoft Office format is a huge plus, since many people still only use Office. It has overall saved me tons of time and I think really improved my students learning experience.

It's Either G Suite, or Microsoft... Just Choose One and Go For It!

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the integration with G Suite. It's all integrated: email, Drive (file storage and sharing), Docs (Word), Sheets (Excel), drawing tools, etc. etc. There are a lot of powerful 'web apps' built in to G Suite.

Cons: 1) Compatibility with Microsoft formats. We all know that Microsoft Office was king for basically ever. And many companies still use Office. Once in a while, we will send/share a document with a partner and they won't be able to open it (or they are unsure of HOW to open it). Everyone in the world has used Microsoft Office, and there are a few scenarios when we have created a file using G Suite, and our customer/partner can't open it.

2) .PDF compatibility. Where to begin? We all know that Adobe wants to own .pdf files. Everyone uses .pdfs, but you know you need a paid version or subscription of Adobe Acrobat if you want to make any significant edits to a .pdf. There is no built-in pdf editor in G Suite. There are a few 3rd party pdf editors that integrate with G Suite, but none of them are as powerful as Adobe Acrobat, and most of them require a purchase or subscription to get full features. And even then, after paying for a 3rd party 'plugin', you can't make major edits to a PDF file like you can with a paid version of Acrobat. This is half Google's fault and half Adobe. But since PDFs are everywhere, there are certainly times when we can't edit PDFs via G Suite and have to turn to Acrobat.

3) Too simplistic. I think the graphic designers at Google had too much control when designing the apps. Office has more edit and format options. G Suite needs to enable more formatting options while keeping it easy to use and easy to learn.

Overall: Great integration. It's an entire platform that you can use from your laptop, desktop, phone, tablet, chromebook... anything!

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Everything you need for a dynamic and productive office is in GSuite. It has saved our lives!

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I sincerely believe that Google GSuite has adapted very well to the needs of my office. The fact that G Suite provides us with a customized domain for our company provides invaluable added value.

Basically google apps for work has all the essential applications to make an office a productive, proactive, dynamic and technological environment.

In our case we make daily use of Gmail, Hangouts, Calendar, Drive, Docs, Sheets, Slides, Groups. Because it allows us to access all the important data at any time and in any place. All apps are synchronized with google drive, so it does not matter if you are at home or traveling, google apps allows you to access all the content that your team handles. It is as if you are continuously immersed in the dynamics of work.

We use Hangouts to communicate in real time. It also allows us to establish videoconferences between several participants, so we can hold a meeting without being all in the same boardroom.

google drive is our digital repository of all the important data that needs to be shared in the easiest and fastest way possible. While Google docs we use it recurrently or it allows us to create documents and edit them in a shared way.

I truly believe that the Google apps for work has solved many inconveniences. It is an extremely useful ally when it comes to working as a team

Cons: I really have nothing to object to in terms of google applications. I think they are very well thought out, designed to satisfy even the most particular needs of the client.

Overall: The software has a lot of potential for those who know how to use it. we make the most of google drive as a digital repository. On the other hand, hangouts is an excellent communication tool.

It is extremely easy to use. It does not require extensive technical training, nor follow tutorials. anyone can adapt quickly. It's as easy to use as a gmail.

the fact that google apps for work offers: Gmail, Hangouts, Calendar, Drive, Docs, Sheets, Slides, Groups... makes it a platform that has all the solutions for a serious and demanding work environment. Enough to start using google apps for work, so that each app adapts to the processes of the office, significantly improving the performance of it.

The implementation and adaptation of google apps for work in my office was extremely easy. The interface of the Google platform is incredibly simple and intuitive to use.

The google customer service is excellent. you can count on your technical team, they are there to help.

Do not hesitate to integrate google apps for work into your work routine. It will make life easier for you as you have no idea.

Complete seamless office productivity and collaboration.

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: G Suite provides an excellent office productivity and collaboration platform for small offices to large organizations. End users will certainly enjoy all of the familiar Google apps they are accustomed to using in their personal lives and system admins will enjoy the advanced configuration and user settings. Three of the best features of G Suite are its seamless workflow, unlimited storage (Business & Enterprise editions only), and its marketplace of available apps/integrations. G Suite makes it easy to work between apps and keep your work saved. Multiple users can work the the same document and previous versions can be restored should something go wrong. Business and Enterprise subscriptions enjoy the benefit of unlimited storage which is a necessity in today's data hungry world, plus, you won't have to suffer from storage anxiety by trying to figure out what to back up locally and what to save in the cloud. Lastly, G Suite has a great marketplace of apps (free and paid) that provide excellent integration with other apps such as Smartsheets, Trello, and many many more making G Suite an even more powerful business tool.

Cons: Potential cons of G Suite when compared to other office productivity software such as Office 365 include lack of robust tools/features within apps, the existence of too many similar collaboration apps (meet, chat, hangouts) and the standard gmail viewing pane. While the basic office productivity apps (Docs, Sheets, Slides) probably offer more functionality than 95% of users will need, power users will find a sort of disappointment in the tool/property selections and workflow roadblocks. For example, if you want to insert a basic shape in your doc, drag and size directly in the doc is not possible. Instead you must draw out the shape on a drawing canvas before it can be inserted. Manipulating the properties of that shape afterward also is challenging. The second con of G Suite is the presence of many seemingly similar collaboration apps. There is Meet, Chat, and Hangouts. While they do have differences, they all seem to incorporate elements of video conferencing, screen sharing, document sharing, and quick chat. It would be much simpler for end users to just have one unified communications app. Lastly, a con of G Suite is that the mail app defaults to the standard view of listing emails without a preview. Luckily this can be easily fixed in the settings to incorporation a top or bottom preview pane. You can also use a Labs feature to get that "oh so Outlook" feel of a side preview pane.

Overall: Ease of use between desktop web browser and android.

I like it, I guess? G-suite is microwaved leftovers; mostly good but very unevenly cooked.

Jun 22, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: My team can access ALL the bare minimum requirements, including: Sending emails! Storing files! Having a calendar with the aesthetic of a 60s soviet bloc housing complex! And even more! Yes literally everything that I ask G Suite to do, so long as its within its core competencies, it manages to not mess up.

Cons: Except YouTube, which deleted our company page once. And then demonetized it when we replaced it (our commercials about wheelchair equipment were clearly very risque). And then of course there's the admin interface, which is just pants-on-head ridiculous. It takes so many clicks to get to the most minor of things, and then it won't be QUITE the minor thing that you wanted to click, and God forbid that minor thing was about modifying employee phone permissions for Android or something like that because then that thing is bricked.

Google sometimes really awes me with how inconsistent they can be even with their flagship products. I've used G Suite for years now for my business and like I said above: You know what, it's competent. It does this basic little set of stuff really well, and it's really cheap to boot (subsidized of course by scraping our data, I assume). But please Google, step up a few things because three stars is only two stars up from Comcast and I don't want to feel like I have no alternative choice in yet another facet of my business infrastructure. At least if you keep acting bored with your own products then I can keep being bored with them too and not complain too much.

Overall: It's the tapioca pudding of enterprise email and scheduling software. I'll buy it because it's on sale and I'll feed it to a friend if they're starving but nobody's walking away totally happy.

Getting the most from Gsuite

Jun 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
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Pros: Continuous improvements, value added services. Add-ons, Integrations, customizability, scalability, training resources are but a few of the 100's of apps available to G suite users. The more recent Desktop Cloud sync also allows you to treat your google drive folder as any other on your computer. The list goes on and on for the pros. One thing I can say is that if your a small business in need of answers to everything online there will be a tool for you in Gsuite. If you don't know how to code javascript I highly recommend finding some one who does and begin looking at things to automate as all of the GSuite family of products are quite easily added to custom functions using Google internal Javascript Library called Apps Script. Think of everything you do on a computer from a perspective of DRY (Don't Repeat Yourself) when it comes to entering and using your companies data. New customer? add the contact details to Google Sheet and the set up a custom menu which automates any potential work flows for that data. ( like generating shipping labels for samples you want to send )

Cons: Connecting with the right product for your particular need can be seem un-intuitive simply because they have so many potential solutions and different angle from which they may be approached it So adopt an attitude of exploration and take some time to see which resources may or man not be helpfull. Don't be afraid to explore the Developer areas for each app and read a few examples as it will undoubtedly impart new ideas and that will open another idea and so on and so on.

Great suite of apps for creatives and any company looking to create documents collaboratively

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: gMail is a great lightweight e-mail app, that goes without saying. As a content writer, I also love the ability to share Docs, Sheets, and Slides with customers, and have the ability to work on them at the same time through the Chrome browser. I use Google Drive extensively, and the storage space they offer for my subscription price is great value. So much so that I don't even know how much I have, because I never worry about running out of storage. I've only had to connect with the G Suite support team a couple of times, and they were quite knowledgeable and efficient as far as follow up. The G Suite Marketplace is also great, offering several free add-ons or affordable plug-ins to apps for CRM, word counters, WordPress, and other productivity apps. I've used G Suite and Office 365 simultaneously, and both suites offer great value for desktop or browser-based productivity. I will be continuing to use G Suite for the foreseeable future. I would recommend other small businesses, creatives or even large businesses do so that prefer browser-based applications on Chrome, Firefox or other popular browsers. If your companies run multiple iOS, Android, Windows, and Linux devices, it seems the ideal solution for communication, document creation, and file management.

Cons: As a writer, I use Grammarly quite a bit. Unfortunately, G Suite and Grammarly aren't currently compatible. Apparently, that is in the Grammarly roadmap, but it's uncertain when it will be available. I can't really think of any other cons, other than Google Sites is a little clunky, but since I'm not really a web designer and I use WordPress, I don't really worry about it. It would be great to have the option to host a WordPress site instead of using the Google Sites "CMS" I suppose.

G Suite is the tool we swear by the most. Great for all business sizes.

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Value for Money
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Pros: G Suite allows us to manage our business communication centrally and also collaborate on documents and projects internally in real time. The best features include 1) Easy integration across the G Suite makes it easy to work on documents, send emails and collaborate (a huge thing for a company like ours). G Suite works with many existing file formats making it easy for us to quickly add documents and files to our drives and emails. 2) Gmail for business is king - The use of threaded emails in Gmail accounts is great (especially with the new Gmail interface), also being able to share files via Google drive and insert edited documents on the file from Google Drive. 3) Google Docs and Sheets allow us to collaborate in our different departments and provide us with real time edits, so we can see who is editing what and when it was edited. The real time collaboration helps especially as our teams usually work remotely. Without sounding like a fan boy, G Suite really competes with the best of the best business communication solutions out there and is great for collaboration and communication.

Cons: Although we are impressed with G Suite as a whole, it is not without its flaws: 1) G Suite always logs you out of your main account even when you tell it to remember your device. This is really annoying even if it is a security feature. 2) Also documents are not always organized properly, when you add a document more than once to your Drive, it will show up there the same number of times. (A duplicate remove feature would be very helpful for this). Also add ons in the G suite app area, do not always work as proposed. Why does one need a plug in for word count? 3) Hangouts is a confusing feature to use. Hangout chat is supposed to be better but we have ended up using our existing third party group communication tool. 4) Mobile Apps do not always sync in real time - When syncing between mobile apps and the web apps, at times, documents do not show up as they were created. For example, we have a large spreadsheet that is constantly updated and G suite mobile apps may crash or take more than a minute to load even on flagship phones because of the constant updates to the file.

G Suite has transformed the way we operate dad to day. I cannot thank Google enough for Gsuite!

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: G Suite has made managing our daily presence on the web fun! The G Suite Admin Console is one of the easiest to use administrative tools that I have ever used. All the resources are right there at your fingertips. Navigating around is easy and make any user feel like a pro almost instantly. Very simple controls all the way down to as granular as you want it to be.

Cons: If there was one thing that I would like to see is more visibility into the devices that we own and manage from within the console. For example, with Chromebooks, we own the Chromebook and purchase a License for use with the G Suite Console. With that said we still are not allowed to have the console report IP address information back to us. The console has the fields listed, but the information is not provided. Google says this is a privacy concern. I feel like that is not a valid concern. If someone is using a Chromebook we own and pay for, and have accepted our TOS agreement, we are entitled to monitor as needed. If a device goes missing, I cannot even go into the console and see if online, or if it is, what IP address it has. This information is critical to determining if it is still in our buildings, or if it is being used outside our organization. Apple has this feature in all their MDM solutions. Whenever an iPad get lost or stolen, at least we can track it and attempt to recover it, or know where to look for it. Google, get with the times on this, you are the only ones not doing it!

Overall: This software has given us the abitility to move into the future with the way we operate and think.

Capterra-loader

G Suite has managed our business systems for years and revolutionised how we work.

Apr 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: G Suite comes with a raft of tools. The basics are the office productivity software with Docs, Sheets, Slides and GMail.

The office-esque document tools are more than just basic online editor. They are competent and functional tools that would accommodate 90% of your work. The main power of Google Docs is the collaborative tools. You can edit a document live with other members of your team and see the changes instantly. If anyone has come from network-based sharing, it's a game-changer for distributed teams and ensuring that versions are not overridden.

GMail is much like the free version that you may be accustomed to. It has all of the filters and label functionality that you need to manage your inbox reliably. If you are desperate to use it in other email clients, there is IMAP connectivity and a connector for Outlook. I try and steer my colleagues away from these but the option is there for even difficult users.

Drive is a sophisticated web interface for storing all of your Google documents. Any Google documents take zero space. Other files, such as Microsoft Office documents and PDFs take up additional room as these are "real" files. Using the Google File Stream tool on your PC makes it appear as a new hard drive on your computer. You can access files on the fly from Explorer without having to download all of the files onto your drive. A neat feature of Drive is that you can store files in more than one location, a la Linux file links.

Cons: As Google have expanded G Suite to include many more tools, some services seem to fall behind. The todo / tasks tool feels like it was put together decades ago and hasn't seen any improvements.

Also, there is a learning curve. The language in GMail and Drive is different from standard mail clients and computer desktops. People need to be trained to use something that is, in principal, something that is almost the same but not quite.

Some newer features of G Suite are also paywalled. There are now three tiers of pricing for G Suite - you should check over all of the products and see which one meets your needs and if it's enough for you. Google Meet, for example, is the new version of Hangouts. I'd hoped to use this to replace Go To Meeting but some basic features are only available in the Enterprise version, making the cost exceed the product I hoped to replace.

Finally, you may be looking at Office 365 as a competitor. It's worth noting that Office 365 includes the desktop versions of Office. If this is something you need, the web-only versions of Google's tools may not be enough for you.

Overall: It centralised all of our business productivity needs. As a tool for small businesses it is immensely powerful and has the reliability to be your go to business tool.

Switching from traditional networking may be jarring, but the collaborative benefits make it worthwhile.

Getting the core productivity tools along with extras such as Google Meet for video chat and screen sharing, Google Chat for team based conversations and planning (think Slack), Calendar, Forms and a rich admin interface that let's you control and customise a great number of options for the service makes it huge value for money. You're also supported by knowledgeable Google staff if you need support with administering the system thanks to the included phone, chat and email support.

Would never use another service just for the company email alone.

Mar 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: There are so many things that GSuite can do that it would be impossible to list all of the pros. I'm going to just focus on email for this review to try to simplify things. The greatest thing about GSuite for your company email is that if you have a parent company, with multiple smaller companies underneath it, you don't have to pay to have email service for every single domain! Each domain can be set up as a subdomain of the parent company and then every user can receive email at theirname@eachdomain.com in the same mailbox! Additionally, you can create a "group" like "support" and it will then work for the main domain and each subdomain in the same group section! You can have them all go into a group messaging system where any of your users can respond, or you can use routing to send them to a ticketing system! Easy Peasy! That's just one part of one product, out of MANY, Amazing!

Cons: It almost always has the ability to perform the function that you need, the only problem is that sometimes finding that information can be a little difficult, specifically finding the correct wording to search for if you're not familiar with the lingo for a particular feature. Additionally, Google support can sometimes be a chore to contact, but once you do get a hold of them, I must say they are exceptional overall! Also, they don't allow API Keys for subdomains, so linking some services like email or maps with other programs to do automated stuff on your behalf for a specific subdomain can at times be challenging.

Overall: GStuie, and Google in general, gives the answer to so many questions and provides so much for such a great price, it is ridiculous to conceive of using anything else.

Perfect for the non-intensive user

Mar 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: When we got the internal note announcing that our company had signed up for Google Suite and we would be migrating to it and its tools, I was genuinely content. All controversy about Google aside, in my private life I had already been using Google's tools for ages because of it's ease of use, cleverness and wide scope in products. I definitely saw the benefit in using the same toolset (and some extra only available in Google Suite / Google For Business) in my professional life.

It's pretty mind-blowing how diverse the Google Suite environment is. The types of applications, supported devices ... it can do A LOT, and it usually does it decently.

This implies that for average users, after migrating everything to Google Suite, they probably won't need many other web-apps or locally installed software to do their work.

As Google is so widespread in day-to-day life, most of them will also adapt very easily to the interface of the applications.

Cons: While Google Suite does a lot of things very well, other applications do few things, but they do it better.

For power-users like myself and my colleagues in a technical department, Google Suite is simply often insufficient. That certain feature which you rely on heavily does not seem to exist in the appropriate app in Google Suite. After searching around on the internet, you usually find lots of similar complaints and open questions and feature requests from other users, many times going years back in history but without conclusive solution.

Yes, many of the missing features and tidbits could be overcome with custom scripts. But why fiddle around with that if you know for a fact that other software which you used to use does it out of the box?

Eventually the goal of having everything in one single ecosystem is not really met because the userbase is back to using their other web-apps and software, in order to overcome the missing bits and hurdles. You end up in a situation where "most" of it is stored and done in Google, but not all.

Overall: Main benefit was bringing a lot of offline data and applications online, allowing co-operative working.

Best Cloud Eco-System Available

May 01, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
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Pros: Unless you're an Apple user (which, as a recovering Apple fan, puts a lot of roadblocks in the way of your computing experience), you have two choices for an integrated cloud suite - Google or Microsoft. While the latter caters to larger businesses, and has a comprehensive if dizzying collection of tools available, my experience on that platform was terrible from a small business owner's perspective. My brief experience with Office 365 convinced me to return to G-Suite (formerly Google Apps), which I recommend wholeheartedly. It is an easy, very fast, totally extensible system with good (not always the clearest) support. And everyone plugs into it. Gmail vs. Outlook: I was an Outlook holdout for many years, but then realized that a little bit of training and time acclimated me to Gmail's interface. I continue to use Office programs, but occasionally use the Google Docs, Sheets etc. - which are handy for collaboration. I started using Google Apps in 2011 as a sync backup solution when I lost data in a HD crash. Since then, I put all my docs into the G-Drive folder on my laptop, and have never lost a document since. I upgraded to 1 TB of storage, so absolutely everything is in the cloud, and syncs to my system.

Cons: As mentioned above, their support and documentation can be a bit opaque, but they are available on the phone if you really need to talk to someone. Microsoft's cloud initiative has been good because it has forced Google to be more responsive to customers. Otherwise, I have no complaints. One piece of advice: make sure to use the two-step authentication on all of your Google accounts (-Gsuite, Play, Wallet etc.) to avoid getting hacked. Google won't hesitate to blame you and charge you for anything on your account, even if you can prove that it wasn't your charge.

G Suite Great for Public Education Market

Apr 24, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have been using G Suite for Education for over 6 years, at two different school districts. Google has made huge strides for both in the classroom, for common user use, and overall IT Administration from the the backend. There are Pros and Cons in both G Suite and Office 365, if you are looking for a comparison. I personally feel they both have their own spaces where they excel. For what all you get with G Suite for Education, it's hard to pass up and not implement at some capacity.

Pros: A complete cloud-based solution, that's not dependant on thick-client software installs to operate. Easy collaboration for the G Suite users, a crossed all their G Suite Apps. For Education, it's free. So you are able to take full advantage of the entire G Suite Package at no additional cost to the district. The IT Administration on the backend is very easy to manage, in comparison to other cloud-based solutions. Great training materials online. Which includes the ability to spin up a 30-day test domain to practice with if you feel the need. I did this when I completed by Google Admin certificate.

Cons: Since G Suite requires an internet connection to operate, you have that inherent dependency on a reliable internet feed, with adequate bandwidth. Since the solution is completely cloud based, some of their Apps are not as feature reach as their counterparts. Such as Microsoft's Office suite. The support has been both a pro and a con for me in the past. I have had great success stories with their Support team, but I have had downright horrible experiences as well. So, like many solution support offerings, it all depends on who you get and what the situation is. Security has to be brought up and considered anytime your looking at a cloud solution to host your data. In this particular case, I found their security and forensic tools lacking in comparison to Office 365. However, there are 3rd party solutions available that can plug into your Google environment and provide you a high level of visibility and security.

Recommendations to other buyers: Yes, just do your homework on what are all your company/district's needs and concerns are first. It's a great solution for what it offers. However, I would suggest performing an assessment of multiple solutions first, and see how they stack up to your needs.

Capterra-loader

Day One User - Never leaving.

Oct 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Hard to know where to begin with a product that encompass your entire business. The price is absolutely spot on for the amount of functionality you get. As an administrator, I can add new users in 5 minutes or less. My domains are part of the system so making system wide changes are a snap. Any small to medium business will benefit from being on the google platform.Docs, Drive, Sheets and Apps work seamlessly together to give you an organized organization.

I am able to control the apps, including phone apps, used by my users. I can add and enforce the use of company wide third party apps. I am able to control the look of the email sent by my users. Especially signature lines. The GSuite Marketplace is huge! Third party developers have addressed almost every issue dealt with in running a small to medium business to give you a look and feel of an enterprise sized company.

Ease of use, the familiarity of Gmail and a full suite of collaboration application that can be used on any device. It's the ultimate suite of products to be up and running in a matter of hours. Two tops.

Cons: The Sheets and Docs sometimes have issues translating Microsoft documents and PDFs can be a pain at times. You need to find the right third party app in the market place to correct these issues.

Overall: The price for the value cannot be measured. It's fast, easy and organized. Users have little or no learning curve to get up and running. Any size business can benefit but I feel for small to medium companies it's essential.

G Suite is my go-to for group-work in any setting

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is how easy it is to use. Everything is intuitive and there is no learning curve, which, in a world where immediate gratification is king, is very important. In addition, auto-save feature in google drive is certainly a stress-reducer, no concerns about lost data as long as your internet connection is stable. Also, I like that google drive is free up to a certain GB storage level. Only if you are sharing big data do you need to actually pay for the service. I only use the word processors and presentation software, and I am nowhere near my limit on my free account.

Another thing I like about the g-suite, is the beauty of gmail. Everything is quick, clean, efficient, and easy to use. I find it to be quicker than the other email services I use. Having a gmail account also offers easy login to lots of various websites, instead of creating a username and password, you can just log-in through your google account, I love it.

Cons: To be honest it's difficult to think of cons for the G suite, but when dealing with software like this there is always the issue of compatibility. It would be unfair to say this is a problem isolated to the g-suite, it is more the nature of data-sharing over different platforms and OS's.

Overall: My overall experience with G Suite is excellent. Meeting up with a new group for school, work, or recreation, and being able to seamlessly throw together a collab-document is awesome. The G Suite is always my go to with group work and collaboration.

Capterra-loader

I honestly don't know why any business would use anything else

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: By far the best part of this software is the ability to integrate with just about anything. Whether it's your Android phone or one of the thousands of pieces of software that integrate with it, I NEVER have a problem when choosing any other piece of software.

Most startups create apps that work with G Suite first, so all the cutting edge plug ins and tools are always ready to be used. Even companies that have been around awhile just stick with G Suite and Outlook as their only integrations.

It's basically the deal of the century. Not only is the email flawless, straight forward, and well integrated...but you get Google Calendar, Sheets, Docs, and many many other Google products all centered around your business account. It's just too easy, and I use ALL of those things so regularly that I take them for granted. Nowhere else can you pay and basically have all the tools you need to run a business.

Cons: There is literally nothing I don't like about this software. The admin panel can be a little confusing, but their support team is always top notch at helping me figure anything out.

Overall: Too many benefits to list. Spreadsheet software? Check. Docs? Check. Shareable to anyone and everyone to collaborate in an instant? Check.

Single sign on at millions of business tools and websites, thousands of extensions to help manage your work, and easy administration to set up or remove employees. It's a dream for any small business, and it's a necessity for any large business that wants to stay on the cutting edge.

The complete solution to your every need!

Sep 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Almost everyone uses G Suite on daily basis. Whether it is Gmail, G-drive, hangouts, Docs or Sheets. With such an excellent package of tools, that is free for non-business organizations, G suite is definitely the best companion to every home user, students, and teachers. Collaboration with other team members is one of the highlights of using Docs and Spreadsheets. We would create content calendars for our clients, discuss, finalize and share with the client for feedback. And to add more, the versioning is just perfect when you want to track changes, or to simply go back and reconsider on an old idea or design after you've scrapped it or experimented or something different, or simply deleted it by mistake (happens more often than you think!) If you go with the business plan, you can customize the domain name of your email and utilize the full suite with much more additional cloud space for a really low price.

Cons: Moving old users from Outlook and office to using G Suite is not easy, mainly because most of them just felt uncomfortable using online apps/tools instead of the typical offline programs. For power users, G Suite might lack some of the advanced functionalities Microsoft Office might have. However, this shouldn't stop you from using it, most of the basic functionalities of Microsoft Office are implemented into G Suite, and they are what most users need.

Capterra-loader

I couldn't imagine not using G Suite for my business

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I have used G Suite for more than one business venture. It works great and really is a good value for the money (in most cases). I could understand that if you have a large organization the costs could add up quite a bit. I use G Suite along with all other Google apps and it works great. Very user friendly for those that aren't very tech savvy. As the Admin, it's very simple to manage your users, manage permissions, etc. I just ask myself "how hard would it be to have these same features but custom build them myself?" and the answer is "it would be very very difficult." It would also probably cost me more.

Cons: Sometimes you run into issues with G Suite. Not often, but sometimes you'll run into problems when you are logged into multiple accounts under 1 browser. Take me for example, I will often have at least a few Gmail accounts open (personal, business, support, junk email, etc.). If you ever get up to about 5 accounts logged in at once, you start to run into problems and you'll get logged out of all of them at once.

Also, the support is pretty good, but only once you're able to get ahold of them. It takes many steps to begin talking to a human. One time I had to do a big migration of data from one to another, and the process wasn't very simple. I had to get in conact with support and they were helpful but only once I jumped through every hoop to get there.

Great for light use, gets difficult for larger teams

Dec 12, 2016
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Google apps is a great alternative to Office overall. There are a few glitches and missing features in comparison to Office, but nothing that ruins the experience if you are using it pretty lightly with a small team. Importing word documents can be a pain as it isn't seamless, and sheets doesn't have all of the functionality of Excel, but not a worry if you don't use formulas heavily.

Pros: We use google apps for content development and it's great to have version control, comments, and simultaneous editing capabilities. I'd say the best part about all google apps is the ability for everyone to edit one document so you aren't stuck trying to find the latest version. Being able to search the drive for files using title keywords or just keywords I know are in the document is extremely helpful. I've been able to find long lost docs that I've long forgotten the name of just by searching for the context.

Cons: Complex folder structures are not done well in google drive. If I go deep into our subfolders, I can't access the share options because the breadcrumbs get cutoff. I also can't easily go up one folder, as the breadcrumbs turn into ellipses. Saving files is cumbersome as well. Most times the documents I create need to live elsewhere, not on my drive which is the default, and every time I need to 'move' the file from my drive to a new folder, I have to navigate to the folder over and over again - there's no recent folder option (that I have noticed). Our Creative team has switched to DropBox claiming Gdrive isn't good with larger files.

Recommendations to other buyers: If your folder structure is simple, your team is small and you just need easy collaboration, this system is great.

Capterra-loader

Undoubtedly, this is one of the best software I could use

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I will not tire of praising this Google service that brings with it many interesting software and tools for the new work demands and its connection with the current market.

The benefits are inexhaustible, storage service in the cloud, preparation of documents, databases, calendars, working groups, updated news, chats that can be connected at the enterprise level, among other tools that only increase productivity and performance in my business.

Thanks to these tools we have been able to link in a more direct way to each of the workers of the different departments, generating collective goals, making real-time reviews of the products produced, adding new perspectives in the tax and fiscal field, and we have drawn visions of the future, based on collaboration between different work teams.

Cons: Although these new packages of services hosted in the cloud are a great solution that optimizes resources and functions of use, it also has its cons, since the internet is essential for them to function optimally. When the Internet fails, Google G Suites begins to fail, these failures significantly reduce the operation of work teams, limits planning and forces us to return to traditional devices (external storage units) to complete the planned activity.

Overall: Google G Suites brings in itself a series of solutions of great interest to any company interested in expanding their work horizons, providing them with services that connect you with the globalized world.

Using this software in our company marked a before and after in our operation and therefore I recommend it

The best suite of productivity tools, especially for small businesses!

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: First off, we're grandfathered into the Free tier, so we can have up to 50 accounts absolutely free. I know most people can't get it anymore, however, even the paid price is not much. When you consider all that you get, it's totally worth it! Gmail is obviously the best part, not having to deal with mail / Exchange servers or Microsoft Outlook. There's no need for any Office software either. You can easily replace it with all the different parts of G Suite (Docs, Sheets, Slides, etc) and even get some cooler things like Forms (be able to solicit form-based responses directly into a Sheet). Managing users, aliases, groups, security controls, etc. is simple from the web interface OR the Android app (my favorite). I can't imaging trying to start a small business without it.

Cons: I may well have a unique complaint simply because of being grandfathered onto the Free tier. Sometimes we feel like the unwanted child because we're not a "paying" G Suite customer like all the new people who sign up, and we're not the free Personal users that Google likes to experiment on. So we end up in a limbo-land where we're the last to get updates, new features, etc. Again, all that could be eliminated if we upgraded to the Paid tier, but so far it hasn't been TOO much of an inconvenience to justify the extra cost.

Overall: Being able to start a small business with little overhead

Great collection of applications, suitable for all business types.

Aug 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The application has made it possible to use our firm's custom mail addresses and this gives a professional touch and boosts the traffic of our official website. Another superb feature is that we get a storage space of nearly ten GBs, free of cost! The searchability feature is just awesome, you don't have to hunt too hard for your old emails. The best feature is the spam folder where you can redirect all your troublesome emails to, hence we don't need to put an effort to delete them. You can connect to the applications and access them from any remote location via your smartphones or tablets. If you are shifting from MS outlook to GSuite applications, you can make use of the synchronization feature. All the services including the Gmail, Gdrive, tools for drawing, docs are built into the application. The application is very simple to use, thanks to all those tutorials and the interface provides easy navigation.

Cons: Minimal opportunities for customization. You need a good internet connection to work with the application, so there is no provision for offline work. It is indeed a tedious task to retrieve the deleted data. An admin can restore the data, but he has to do it within a defined time frame of twenty-five days from the date of data deletion, and if it exceeds twenty-five days, your data will be deleted permanently!

Google Apps Is the Best Email and Collaboration Tool on the Planet

Nov 26, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: There is so much to say about the magic that is Google Apps. It is the only software we recommend for email, and the entire suite is killer. We recommend and install Google Apps for over 95% of our clients. What makes Google Apps amazing is the fact that it's not just a step up from Gmail with professional addresses, it integrates with everything. Companies build around Google Apps, making it compatible with everything and very smooth. My favorite things about Google Apps for Work is that it allows businesses to work from anywhere anytime. I can easily save things to Google Drive, share them, collaborate on them, build solutions and systems that just work, no matter what I'm doing. So many businesses are stuck on "server email" with Outlook have problems - these are my favorite people to recommend Google Apps before jumping to 365. Don't get me wrong, 365 has come a long way, but there just isn't a comparison.... I LOVE LOVE LOVE Google Apps for Work, have several accounts for all my businesses and recommend it be the first piece of business software any establishment purchases before any other.

Pros: *Business email on an interface that the vast majority of people are already familiar with *Collab on anything, documents, spreadsheets, presentations *Google Plus photo backup is my life as well as the biggest lifesaver consider all these phones are getting rid of expandable memory. Auto Assistant removes photos from your phone that are already backed up to free up space on your device. *Email, Docs, Sheets, Slide are 100% mobile and you can access them anywhere *An entire marketplace of apps that can help create an ecosystem of productivity and efficiency that can literally eliminate a staff member and save your business on a salary *Integrates with EVERYTHING

Cons: I would like to see these things added" Ability to upload your own custom fonts to Google Docs, Sheets and Slides, and more fonts for email signatures and add more custom email signatures for mobile devices. That's all I can really think of at the moment, everything else is pretty awesome. But these are important for brand design, so I hope they get added eventually.

Capterra-loader

G-Suite is the ultimate productivity tool for many businesses.

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: What makes G-Suite so powerful is the connectivity it has to the tools that are on the platform. Our team relies heavily on/uses a combination of Gmail, Sheets, Drive, Docs, Calendar and Hangouts on a daily basis. I also like that it is accessible and very intuitive on mobile devices. On days when I'm not on my desktop, I can access, edit, send, and complete documents in a manner that is user-friendly and not destructive to my productivity. In fact, as the leader that overlooks many divisions, Google Suite enables me to only focus on work some days that can be done from my phone. This allows me not to get too much into the weeds with the creative process, and to trust my team's work. My role becomes more of a leader versus a creator.

Cons: Just like many web-applications that are hosted in the cloud, you need an internet connection to make it work. Google does offer offline editing of documents, but only when you download the files in advance. Also, as a MacOS user, I find it difficult to sync in a manner that's seamless.

Overall: Google helps us create meaningful work for our clients and our internal team by allowing all of our documents to live in one collaborative space, and for communication to be seamless between team members. This is a great benefit because it saves time and optimizes productivity.

It's the bread and butter of digital communications

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The G Suite is a seamlessly integrated group of apps and functionality that never ceases to provide exactly what my office needs. As a creative professional its value to me is endless, from storing my work, to creating easy, beautiful spreadsheets, documents, guides, and more, all easily shareable. I've tried other apps for these purposes, but always end up coming back to Google because they've really taken over every aspect of what you need in an office or studio. The G Suite is just so much easier to use than any other apps out there right now, and stronger as a brand and UI. I highly recommend!

Cons: As with any suite of products, there will always be a couple of things that aren't perfect, but I have yet to find them. I'm sure any user will run into one or two problems no matter which brand they choose, but at the end of the day, G Suite is the most convenient of any by far, and integrates easily with any other program (ie, Slack), so it's really not a fair comparison. As far as things I'd personally like to see re-visited by the developers, just an overall buffing out and smoothing of UI for various smaller menus in-app, gmail, and simplify in those areas where there seems to be a few too many choices. Otherwise, it's excellent.

Capterra-loader

The enterprise version of Google's web properties is solid

May 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: G-suite includes all of the familiar google tools (gmail, drive, hangouts, sheets, docs, etc) with administrative access and management tools. Services and features can be enabled/disabled.

In our (EDU) case, there's also unlimited quota.

The management tools are surprisingly complete, allowing access to things like mail logs, spam control and white/black lists, sortable views for user access and usage, and so forth. The administrative tools feel like they were designed by people who've been in the IT management role previously.

Online help pages are thorough and useful.

On top of that, I've found customer support very responsive on the rare occasion I've used them; and responsive in a technical no-nonsense sense, rather than the mix of form responses and unhelpful tier-1 one experiences with most companies' tech support.

Cons: The Google administrative UI sticks to their classic, spartan design aesthetic. At times it's unclear that there's additional layers of options hidden behind inconsistent design elements (oh I can select that entire area?! I was looking for a "+"). I've often had to google (heh) for how to do what I want, only to find it was on the page that I already looked at, just hidden.

Google Apps, the ONLY Solution for Small to Medium Businesses

Sep 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I've always used Gmail as my primary choice of email provider, and when I found out that I could use gmail with all of my clients and my own business to manage webmail for any domain it changed everything! I've used it for organizations with as little as 2 members to 5 to 10 to 20 and even 50.

Pros: The setup is a cakewalk, the features are undeniably overwhelming, and the price is unbeatable. Microsoft can try to compete all they want but there is no competition. The ability to directly integrate with other business apps, CMS tools etc makes it the one and only solution. Access control and Google Drive features allow this simple easy to setup solution cover all of the bases on a budget and more! You can even use MDM features and manage all of your business devices, apps, security, enforcement, etc.

Cons: Google Drive is great, but it is difficult to use and can be a little clunky at times. This is really the only complaint I have at all with the service, and its not even a necessary component as most people don't even use it.

Recommendations to other buyers: Purchase Google Apps for your business and you will not be disappointed. It works for Law Firms, Government Organizations, School Systems, Small Businesses, Marketing Firms, Web and Graphic Design Studios, and anything really. If you need a feature, you can bet there is an extension, app, or built in ability to do it. I've never once failed at achieving my needs with this tool.

Easy to set up and very nice to use

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: G Suite is so easy to use and it's awesome because it allows you to sync with all Google products. The setup is so easy as it guides you through everything in detail step by step. You can sign into G Suite using Gmail and you can use it on almost any device. G Suite is just a like a Gmail account but it is with your own domain. G suite allows you to send emails super easily with your own domain and it allows your team to collaborate better. You can edit and work on Google Calendar, Google Docs, and many other online softwares and tools for free and in real time. Everything about Google products like G Suite is fast and most of the things are free to use. You can control your team's projects and communicate with them much better. The support is top notch as it has online chat, phone, and email for whatever is convenient for you (but I guess it comes with a price, the monthly price per user). G Suite is fast, easy to use, and very straight forward.

Cons: G Suite does have a few bugs like not being able to create an account on YouTube the first 30 days your G Suite account is created. Other than that, the pricing is a bit steep compared to how it was free a few years ago.

Excellent service for almost 10 years now

Sep 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: G Suite has been an excellent tool for our small business. We started with just 3 employees and have grown to over 50. G Suite gave us a simple and full featured system that included email, calendaring, word processing and spead sheets for much less than Microsoft's offering. Because Gmail is so universal, our employees all had experience with how stuff worked and so it has basically required zero training across all the employees and years we've used it. We appreciate that Google has continued to up the storage that is included and added new features over the years.

Cons: The G Suite is cheap because the support is done either through forums or searching through help articles. If you're not technical or don't have technical staff I imagine it would be hard to get it up and running. When things go wrong it can be super frustrating since there is no number you can call to get help.

Overall: We use G Suite for Calendaring, Email, Documents mostly. We also have tried their Slack competitor and are closing following the work on Google Voice which would potentially allow us to replace our phone system. We really like the features we get for the price that we pay. We feel like it is a better value than what others are offering and it is tools that people already know how to use.

Capterra-loader

Powerful business-grade collaboration suite top notch

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: G Suite (formerly Google Apps) is something we have been using since our server host began to allow domains to utilize it. We are on a super-free and charged 200 user account, more than enough for our purposes. It combines every single core function we need, from GMail, the entire Google office suite, Drive and really, the entire Google ecosystem for small business and enterprise.

As an admin, G Suite offers incredible granular control of the entire system, right down to app access, password changes and enforcement, the ability to add accounts, up to the limit a given plan specifies and a vast third party outside marketplace to extend the abilities of G Suite with a variety of apps that Google has vetted.

Cons: If you use Android smartphones, G Suite does not allow users to leave reviews on the Play Store and certain key functions of Google Assistant are deprecated for G Suite users such as dictating and searching for emails on the Gmail App via Assistant.

Overall: G Suite's collaboration function have allowed our editors to converse, change and collaborate directly with our writers in real-time via Docs. That is a HUGE benefit for us so we don't have to resort to webcams, which can be unreliable or use too much bandwidth time.

Capterra-loader

G Suite is where it's at!

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Control! After years of switching email solutions and even running our own mail server at times we finally found a solution that gives us the control we wanted and makes the most sense financially. We have worked with many clients that have many times had issues with their mail providers. Most clients looked to us for support on this and we did what we could at the time. Then along came G Suite, the perfect solution for anyone who wants an email service provider. The best part about it is it's Gmail which most users already know how to use. So the client doesn't have to learn a new application and we don't have to configure a bunch of stuff just to get it to work correctly. G Suite also gives you all the other application products that Google has and allows you to control how they can be used with your team. Overall it's a great service which solves many needs with one solution.

Cons: Nothing, We have been using G Suite since it came out and we refer it to all our clients.

Overall: It's been great, we operate multiple brands and we use G Suite for each of them. We have full control of our teams and nothing beats the cost and value you get from the G Suite applications.

Capterra-loader

A well managed suite of apps for all office needs

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We used to manage most of our IT services internally (i.e., we would set up our own data center and use open-source software as much as possible). I got a lot of gray hairs from all the troubleshooting and maintenance work.

We then decided to outsource some of our services, and of course, Google came to mind. The first we implemented was to change our email service to Gmail provided service. Most of our staff have their personal Gmail accounts anyway, so when we moved to use GSuite (Gmail) there was no re-training needed. Then we also used GDrive instead of proving a file server for everyone... then Google docs, sheets, etc...

GSuite has made managing all these a breeze. The controls are intuitive and easy to navigate. Accounts are easy to maintain (e.g., change password, add, delete, suspend, etc).

Security is also very important and Google Gsuite has many tools that has helped us keep track of maliscious activity (e.g., emails) and quickly act on it.

Cons: Nothing really. Very happy with the implementation of Google GSuite for our needs. I wouldn't mention price since this is indeed a worthy investment.

The best MS Exchange Killer, Google FTW!

Jun 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I spent about 10 years running our own in house windows SBS with exchange, thinking it was the only way to get the email and employee management needs my company had met. That was until I gave Google Apps / G Suite a once over, and I have never looked back. I absolutely love this service,does everything I need besides one little thing, there is now easy active directory replacement offered yet, but I have hopes that will be fixed soon!

Pros: Super easy to use, as long as my employees know how to use gmail they know how to use all the options of G Suite! The learning curve is next to nothing since almost everyone has used gmail a LOT in their life. Google has so many great features built in and the admin apps make my life so much easier. Instead of needing to remote into my old SBS to make changes now I just open a super simple app on my smartphone and boom, everything I need is done!

Cons: I really hope Google will come out with a built in replacement for MS active directory, and unfortunately, I am not a big fan of Google Drive. Make Google drive function like a standard windows file directory and make a replacement for active directories without needing to use any 3rd party apps and every wish I could have with this service would be met

Recommendations to other buyers: This is by far the easiest to use best email service for your company and employees. My staff LOVES it and loves how they can access their work email by going to gmail.com like they do anyways for personal email accounts.

G Suite stands in a class of its own

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: G Suite stands as a class of its own when managing personal or professional information. I had previously utilized Apple's set of calendar and email features and it just can't measure up. What makes G Suite so easy to use is the integration between all of the different services and how easy it is to get set up and going. At our company, we utilize G suite Hangouts for meetings, which makes it easy for people remotely logging in to access the meeting, as if they were there. Furthermore, having calendar integration along with Slides, Sheets, Docs and Google Drive makes everything much more efficient and productive.

Cons: There honestly isn't anything I don't like about G suite. They constantly offer enhancements and improvements, though what can be troubling is when they change their functionality with upgrades. You are so comfortable with their layouts that it does take time to adapt. At times, it would be nice to have access to the 'classic' layouts. While they do indeed offer this, to a degree, you are eventually pushed to the newer interface.

Overall: This has helped improve productivity, manage data and have everything we need accessible online.

Easily Accessible Enterprise Level Product

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: G Suite contains many of the features and functions usually only available for large companies. These features are usually very helpful, but out of reach - and G Suite solves that.

Features like shared network drives, powered by Google Drive File Stream, class leading email and a cloud productivity suite fully enabled for collaborative working.

All of this for a low monthly cost per user.

Cons: If you have a problem with a Google product it does feel like you are left to it a little bit. There are lots of support forums dedicated to helping, but it seems responses from Google themselves on these are few and far between.

That said, we haven't had too many problems with G Suite, and the problems we've had are more around feature limitations - for example the inability (at time of writing) to share a folder within a shared team drive.

Overall: Overall we've experienced a positive benefit through our usage of G Suite.

We've moved from inboxes that frequently got full and couldn't receive more messages to a fantastic system that's easy to setup, use, and manage.

We've moved from a scattered and fragmented approach to file storage to a much more unified approach (although still work to do on that front)

Would recommend!

G Suite is one of my favourite and most used tools for business and my teams most used tool.

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: G Suite is worth investing in as a business it is one of my favourite and most used tools for business and my teams most used tool. The value you get out of this tool is just phenomenal, here is my take on G Suite. It's really taking all of Google free tool, like Drive, Gmail, docs and sheets and customizing them as a business tool. Well a lot of tools plug directly into Gmail so this a a easy way to use them and it's also fairly cheap. One of the two main features for me is Gmail and Google Drive. As a business it allows you to add new users to your platform easily, keeps the team synced, who is on the team and who is off the team. You can even tell who is working. It can tell you who is using inboxes and creating docs. It gives 30GB of storage.

Cons: In order to read peoples other email you must log in and change their password, which lets them know you are checking their inbox, which is pretty much the case the case with all email management tools

Overall: This tool is great for small teams and startups. You can manage accounts for your business better especially if you have a user that left your business. You can disable an account which is good.

The company I work at uses the GSuite for almost everything from email to sending surveys.

Feb 07, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the ease of use the that GSuite offers. I especially appreciate how it is a one-stop shop for everything I need on a daily basis. I track all of my working hours through your google sheets program. When I have a presentation at school we use a google doc to outline our plan and brainstorm all of our ideas. Then we switch over to google sheets for building our financial statements for projects and google slides for the presentation. I love how all of the information we need can be shared easily and everyone can work together at the same time instead of one group member doing all the work. I even build my travel plans and agendas in google sheets so I can share it will all of my companions in one central location. I use the G-Suite for everything, it is a great program that makes life easier.

Cons: I don't like how the G-Suite gets confused with which account I am using when I have both my work account and personal account open. I also which there were more options when building google slides to make them look more professional and detailed. I also think their version of Google sheets is severely lacking in abilities and needs to be more robust in its abilities. Basically, I wish the GSuite options had more detail and abilities to them.

I used to think work would always be in an office. G Suite changed my mind.

Mar 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: G Suite is so much more than email and cloud storage. We now manage our domains through G Suite, keep schedules, communicate and train, and even use the analytics/operations functions (with the most recent Salesforce integrations this will only get better). G Suite is a one stop shop for web-based companies.

My favorite features is the tight integration of email, storage, calendars, video conferencing, and documents. I know this is just the basic feature set, but it's just so slick, I can't really rave about it enough. I remember before these sorts of services existed, so it just blows my mind how good it is.

I also very much appreciate how easy it is to maintain user access, and manage account content for users. No longer do I have to fiddle with complicated directory systems, it's all just in my browser. It saves so much time.

Put simply, G Suite is everything I need for remote business, all in one package, and very affordable.

Cons: Price shouldn't be an issue for most users, but there are slightly cheaper alternatives out there.

Another con is the at times confusing overlap of G Suite Apps, but this just takes time to understand. Every tool/service does something different, so it's up to the user to figure out how best to use everything within the package.

Overall: G Suite is just awesome. It delivers are tightly-integrated, seamless platform for business in the internet age.

My business runs on G Suite

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My business runs on G Suite. Most of our files are stored in Drive. Our business email accounts are Gmail accounts, customized with our domain name so they look professional (a fantastic feature). We use Docs and Sheets regularly. (We do still use Word and Excel...shh, don't tell Google.) "Backup & Sync" is an excellent desktop app so that we can access files direct from desktop, without visiting the Drive website. Everything syncs to everywhere. Collaboration is easy. My business would be so much harder without G Suite.

Cons: The latest update to Drive switched the default desktop client from one that syncs all files to your hard drive to one that syncs only a few files. A side effect is that all my Drive folders disappeared from Spotlight search (I'm on a Mac). After panicking, I was able to switch from the default desktop app to Backup & Sync, which restores the earlier plan of syncing all files. Workflow restored. I understand Google's desire to save my hard drive space, and I appreciate it, but better explanation and clear presentation of options would have been appreciated.

Really Like G Suite for Business

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Excellent/reliable email service, truly their email service is remarkable

- Great storage and file sharing through Google Drive

- Google Calendar sharing is very useful and easy for staff to work in

- Having the ability to essentially get an Exchange server on their top plan is awesome

- Gives the ability for staff to share and work on documents directly online with no software to install

- Great pricing for small business owners who only have a few staff. Month to month or yearly pricing available and you can cancel anytime.

Cons: - You cannot mix and match user account plans; all your users have to be on the same plan

- Google's Office software is not as feature rich as other office programs

- Can get expensive when you have a good amount of users

- Email service only allows for users to send a set number of emails each day and cannot be adjusted. For most businesses and users out there Google's caps are more than enough, but I have run into several instances with clients who exceeded those limits and there was no way for us to get them raised. With those clients we ended up having to use email services elsewhere.

Overall: Google G Suite is a really great service. I primarily recommend them because of their strong email platform and support. While they do have some limitations, overall Google G Suite is excellent and I highly recommend them. I can say with all honestly I have never switched a client over to them yet that was not happy with the move in the end.

Review of G Suite

Sep 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: G Suite is an amazing software for me personally, but it is especially great for my business. Most of my projects involve collaboration from coworkers and contractors, and being able to easily share documents, edit in real time, and communicate with one another has made working on these projects more effective and efficient. I love being able to have one landing page where you can easily access a calendar, documents, sheets, and your email. It truly makes it so much easier to plan and execute my projects. It has helped tremendously with organization and management of projects. I love the clean and crisp layout of the G Suite, everything has a place and it is easy to navigate.

Cons: I haven't come across anything specific that I don't like about this. I would say that it would be helpful to have an overall tutorial video covering all features of the G Suite, one where you get the basics of each element of this software. I feel like I don't know how to use this platform to it's greatest potential yet because it is so detailed and there are so many options to use.

Capterra-loader

Great for document management and teamwork

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - It is very convenient to collaborate on documents together using G-Suite. It's like Google Drive, but on steroids :)

- Permissions are easier to manage and if you have a company account, you can set the permissions to be strictly limited to people with the corporate g-suite account. (Also, when sharing a document with colleagues, g-suite gives you autofill options for known corporate emails within your company.)

Cons: - It comes with a cost, but it is worth it (so it's not really a con - besides you can always try the free Google Drive and stuff and then see if you really need the G-Suite)

- When moving files from Google Drive to G-Suite account, you have to save them on your hard drive and then move them to the G-suite. Perhaps, there's an easier way, but I've tried sharing the documents I needed to move with my G-suite account and it didn't want to share the docs with my work account. The drawback of saving them on your hard drive and then uploading to your g-suite is that it uploads in Microsoft Office format. Meh.

Overall: Apart from the very beginning (when we had to make the switch at work and haul all the files from one storage to another), everything else works perfectly and smoothly. User permissions are easy to navigate and share, and files are secure. Everyone's happy :)

Capterra-loader

The cloud's the limit!

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: G Suite is free and has allowed my multiple location businesses to collaborate way beyond some of the popular paid available collaboration software out there. User access to shared documents is easy to set up and you can collaborate in real-time, share notes, get version history if something goes wrong, all in the cloud, from anywhere in the world at any time! The syncing across the various applications is superb and you really do feel like you're in one seamless ecosystem. The ease of use is welcomed when setting up new employees as it is very intuititive.

Cons: Some applications in the suite may have limited functionality, however, I frequently see Google updating their features to more closely resemble the desktop applications that we're used to, especially the paid ones, and again I stress the freeness of G Suite, so the value factor is definitely there.

Overall: If you have a small business, working from multiple locations, requiring employees to work on the road or from home then G Suite has everything you need to be productive, collaborative, in a data-secured environment with cloud access from anywhere.

Capterra-loader

G Suite is the go to for Email and Business Productivity Tools

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a web developer and someone who works with agencies and multiple clients, email can be a pain, especially if it's a proprietary hosting solution. Getting clients to migrate to G Suite ensures that anytime the client decides to host through a different provider won't affect email, nor require the client to worry about losing valuable emails and contacts. When clients are looking for email solutions, G Suite is my go to.

Cons: On the management side, I wish it were easier to migrate and port emails and contacts from one provider to another. While a basic tool does exist, sometimes I have to download all of the emails from the old client to Outlook, export, and then run the G Suite for Microsoft Outlook Tool. While it's an extra few steps, the migration can be very time consuming, especially when dealing with multiple accounts and a lot of emails.

Overall: Integrating G Suite's tools, especially email, is very simple. Creating and managing accounts for businesses is simple and intuitive, as the admin interface is clean, easy to navigate, and to the point. For those less tech savvy, managing user accounts in G Suite is easy!

A great software suite for your business

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a complete solution that is tightly integrated. Your email is presented in an intuitive interface familiar to anyone who uses gmail and can also be downloaded into Thunderbird or Outlook if you would rather use those apps. The Calendar Interface is by far the best in the business allowing a wide range of display options as well as notifications and reminders. The admin interface is intuitive and easy to use the most common features are right in front of you and takes very little digging to find what you need. The Docs, Sheets and Presentations applications have the features you need and the collaboration features are second to none. My personal favorite is having multiple editing the same doc in real time at the same time right on screen. This is a total solution that you will not regret choosing for your business

Cons: You have to pay for shared mailboxes just like you pay for a user. Shared mailbox integration is not as smooth as with Exchange/Outlook or office 365/Outlook.

Overall: A complete solution for Email Calendaring and Mobile

Capterra-loader

Our choice for custom domain email

Jan 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Whenever we help a client launch a new product, we always recommend using GSuite for their custom domain email. It provides all of the benefits, reliability and stability of gmail from a custom email. It also provides Google's other products like docs and sheets. We use these features as well sometimes, but for us, email is the main thing we need and Google does it best.

Cons: The billing setup is the most annoying thing to me at the moment. This is a small thing, but the way receipts are sent monthly is annoying and the way that charges appear on our billing card statements is unclear when we use similar services like adwords. I would also like to see larger default storage limits for email.

Overall: GSuite is used for all of our products to provide custom domain email. It provides a reliable email with great storage, a familiar interface and an excellent spam filter. We don't consider using other email providers because when running a business it simply isn't worth dealing with tiny issues coming up related to confusion and reliability sending and receiving email. We also love having Calendar, Docs and Sheets integrated into the product for use with employees.

Capterra-loader

Gsuite makes me appear way organized than I am.

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Gsuite aids me in every part of my business and personal life. Leveraging on Gsuite , I get to collaborate with anyone at work from my personal computer ,not minding my current distance or my geography at the time in question.

Just like I still get to stay in touch with my social network ,monitor their progress in their personal and business life(of course the ones they choose to share), and communicate easily every minute at work and at home using Hangout. I back up my personal life experiences in real time in the form of videos ,documentations and lifelong memorable image captions all on Google drive. This keeps my memories accessible forever.

Cons: Poor support is the major bane I can point to as a Gsuite user. As much as we want to automate processes ,I do not think it is a good idea to want to replace good ,human correspondence with "canned responses" and this is what Google currently does with Gsuite,it makes no sense from my perspective as a user. For Google ,it probably makes sense as they get to reduce their overhead.

Great Experience. Easy Transition from Microsoft software to Google Suite

Jul 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being a teacher, I love Google Classroom. it is almost like having my own teachers assistant in the classroom. I am able to keep track of assignments, class attendance and grades unlike ever before. Everything is so seamless. I also love Google Drive and using google docs we are able to push out surveys and questions to all staff members or parents in one simple form that provides easy to read feedback all in one place. I really can't say enough good things about using Google Suite in the education field.

Cons: I cant think of anything. Sometimes we will run into compatibility issues with old documents we have had for years that were written or coded for Microsoft that will not be compatible but those are very few and far between to be honest.

Overall: As I stated, It is nice to have all the extra perks of having google docs being so integrated with all the other google products. You don't find that with microsoft. Also, Google Classroom is basically like a teacher's assistant. I accomplish so much more in the classroom now because Im not wasting time doing things that google classroom automatically does.

I wouldn't want to use anything other than GSuite!

Aug 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Honestly, G Suite is a great collaboration tool and I am both a user and administrator where I work. I don't know how I survived in previous roles using a company shared drive that wasn't over Google. G Suite makes it super easy for teams to collaborate on documents and also share documents with our clients. Seriously, G Suite helps keep me productive. It even goes beyond simple word processing products - I even use Google Hangouts to make local phone calls or screen sharing!

Cons: There's nothing I dislike about the software. I have used it in university and am super happy that my work values G Suite as well. Support sometimes is difficult to simply chat to - I wish they would make it easier to talk to someone over the phone. A simple question can be painful to get the answer to over chat. When there are problems with the server, I find it can freeze up which is an issue as everything I have saved at work is on the company drive.

Overall: Overall positive - it is MUCH easier than some of the company drives I have used in the past. GSuite is more of a collaboration tool.

Capterra-loader

Cloud storage and collaboration bundled into an easy-to-use platform.

Aug 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's about the connectedness of all things. All the apps talk to each other readily, and if you know some JavaScript, you can easily learn the Google Apps Script language to build even more functionality into the apps.

Cons: There are a few gaps in the feature set. There is no mail merge functionality that connects Google Sheets to Google Docs--this strikes me as odd. I was able to code one in Apps Script, but that seems like a strange thing to have to do. Also, there is no simple way to share contact lists between users in a an organization account. We've found a workaround using the new Google Groups for Business, but I have to adminster that myself as I'm the only Administrator in our organization.

Overall: G Suite is so connected and extensible that we're solving new problems with it every day, and finding better solutions to old ones. I love that multiple users can collaborate on the same documents at the same time--it completely eliminates the versioning problem. Forms and Sheets dovetail nicely and can be used for everything from collecting info for the database to event registration. Just a fantastic software suite from top to bottom.

Small business saved money and gained functionality by switching to g suite.

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I ditched my companies exchange server and moved all the users over to gmail using google suite. Email still integrates with outlook, so my users never noticed the change. The only difference that I noticed was that email never went down. Our old exchange server failed constantly, and switching to google suite saved my weekends and nights! No longer do I have to drive to the office at 8:00pm because the sales guys email wont send.

I switched for email service alone, but wow does it come with WAY more than just email. It has been a slow transition, but the number of users that have abandoned outlook and office in favor of g suite is growing! This means I can stop buying new copies of office, and save money!

Cons: There is no dropbox feature in drive that allows me to send a link to a customer and allow them to upload files without logging into google. Other than that, I have zero complaints.

Overall: I removed costly maintenance of an exchange server, and was able to reduce microsoft office software purchases since implementing as well!

Capterra-loader

The way to go for documents in any company

Sep 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: G Suite has many advantages, but in my experience the two most useful ones are the possibility to work in any browser (so avoiding long and tedious installation procedures and the corresponding maintenance), and the real-time collaboration capabilities (which can be a real bonus saving hours if not days of work when creating and updating documents in team).

On another note, the limited capabilities of the various applications (document, spreadsheet, etc) are not a problem most of the time since in most cases the functionalities provided are more than enough.

Cons: The administration website is usable enough but for some tasks it is quite not up to the task, forcing the admins to follow a long stream of clicks through different pages, different levels of views around more or less the same concepts.

Also it may be difficult to accept by people coming from years of usage of desktop suites.

Overall: I used G Suite in different companies and contexts and I've never experienced any blocking problem, and my users or colleagues have been happy to use it most of the time.

Capterra-loader

Simple, practical and intuitive

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:

What I like the most is the integration it has with its multiple tools in the cloud, I can upload information to my drive, share it with my work group. I can add notes with google keep, add appointments with my calendar, are several features that help my business.

It is very scalable and it is also depending on what you invest, a powerful tool for productivity because the tool is very complete with the mails as file sharing.

Cons: Although today, the tool has support in several languages and is 24/7 is not at all fast. Before contacting you (if you are in North American territory), they usually write emails specifying the help in their own forums and sometimes it is complicated because the information is so vast that for a user with little experience it will seem complicated to the first one. But in general, it is not a negative point, because they will always help you in your products.

Overall: The fact that everything is based on the cloud means that it does not matter which operating system I use, I will always have my information at hand and it is very scalable.

G-suite absolutely rocks

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Back in 2007, I started building a freelance writing business. Because I had a slow computer with minimal space, I chose to use G-Suite tools.

For the next few years, I used Docs (spreadsheets) and it served me very well helping my clients. But then something happened. My computer bit the dust. Phew, all of my files and records were safe and sound in my G-Suite.

Listen, you can save all your docs and media locally. But someday you'll be away from your computer and need to access something. G-Suite is a major problem-solver giving you access anywhere in the world.

Recently I've begun using Google Draw. It's fabulous and I've used it to build website wireframes.

Cons: Cons are few with G-Suite. Some may say they want more storage but they give you 15 gigs free. The only suggestion I can make is they could offer more customer support besides emailing and waiting.

Overall: Easy-access to all of my business files and media. When you work on multiple machines and limited access to a network, G-Suite is by far the best solution.

G Suite is an incredible value with an excellent feature set!

Sep 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Likely

Pros: G Suite does a LOT. Email, calendar, and cloud file storage are among the core offerings, and they're all best-in-class and work just like the main customer-facing Google products they are based on. More features are added all the time, and for a little extra Dollar per seat per month, they are now even offering unlimited storage!

Cons: I have very little to complain about. Some Google products didn't work well with G Suite, such as Project Fi, but have now been opened up to G Suite users. Customer support has not been great at times in the past, but today you can chat with someone just about anytime and get help easily. If there's one main downside, it's that it's easy to use it wrong. We've got an IT company managing G Suite for us but I find I have to go clean up their configuration regularly because they're creating users when they should create groups, or they're creating groups when they should create room resources. Google's been doing a lot to make the UI better, and likely just some more hand-holding is what's needed.

Excellent price, good selection of software, easy to use, and helpful collaboration.

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: --Excellent selection of software: I am a big fan of the G Suite software, and use many of them on a daily basis. For most of what I do, this is a replacement for Microsoft Office (from Outlook to Word and Excel). I daily use Gmail, Sheets, Docs, and Drive, all of which for most of my use cases completely replace those other software.

--Collaboration: Real-time collaboration has been a key benefit of this software. I have changed industries recently (from business to an academic position), but have kept using this software in many of the same ways collaboratively. Real-time collaboration has been critical especially while teaming up with a coworker and co-researcher on Google Sheets and Google Docs as we write a paper or compile research.

Cons: This is all web based, so when the internet goes down, so does my ability to use this software. This doesn't happen often, but when it does I have to find other tasks for my team.

Overall: Replacement for Microsoft Office and team collaboration in real-time.

Capterra-loader

G Suite - Gee Sweet!

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: G Suite is an all in one powerhouse of collaboration tools and software that easily meets whatever needs you may have. I use the cloud, gmail, and hangouts (gchat) on a near daily basis and it not only helps me stay in touch with colleagues, but also lets me talk to friends and family. You can download the apps for your phone as well so that you have them on the go. My favorite part is that if you use gchat and google voice, there is virtually no need for buying a phone plan. I'd recommend making the switch to g suite over other, similar software.

Cons: The only issue I would say I had with g suite is that their video conferencing does not allow you to share your screen and record yourself simultaneously. This can be frustrating, but only slightly. Otherwise, g suite is amazing.

Overall: G suite has helped me reliably collaborate with my peers on a number of projects. I can share my project files and have my team edit them simultaneously, even when we're hundreds of miles apart. I think G Suite can help solve a lot of distance-related problems.

A great alternative for your company's email

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: G Suite is very easy to use. I have a few clients who use G Suite and I rarely have to troubleshoot problems. You have your choice of domain and you can manage your users from one particular log in (imagine Microsoft Office 365, but a lot less features). G Suite's basic features allow users to check their email and perform basic Office like tasks (mail, documents, calendar, cloud backup). Google Drive is a great alternative to OneDrive. You can manage G Suite on your phone too. I highly recommend G Suite for smaller sized corporations needing a foot in the door without all the technical bells and whistles.

Cons: Even though there are less features than Microsoft Office 365; the lack of options can sometimes be under whelming. Office 365 comes with a robust amount of features. Don't count on the luxury of having all your programs together in one package, which is ideal for large corporations who want the software such as Excel, Word, PowerPoint, and SharePoint all on one network.

Great set of tools, they could do better with Customer Service

Sep 18, 2015
5/5
Overall

5 / 5
Ease of Use

2 / 5
Customer Support

5 / 5
Value for Money

Comments: What can I say, Google Mail, Calendar, Drive, Hangouts, etc are great tools and helped us increase productivity and be more communicated than ever in the company. But, at least for us, it looks like they expect you to never have a problem with it. In our case the customer service is bad, opening a ticket is almost like throwing a rock to a bottomless pit. But then again, I wouldn't change it for anything, and problems are not common with them.

Pros: For about 5 USD (depending on the amount of licenses) you get Mail (30 GB), Calendar, Drive, Hangouts. You get the company name... among other things. Besides email, I'd say Drive and Calendar stood out. You can configure your meeting rooms as resources in Calendar and they will manage their schedule automatically, so if you need to meet at certain room and that is booked by someone else, it will reject the meeting right there and then. It makes easier to meet someone with a busy schedule because it can look for a time where both schedules match.

Cons: I'd say the customer service like I said before, and the way you have to backup your files are the other one. Not that is not good, but it's a bit cumbersome. I have to say that I understand this since you are backing up a lot of data here, so some process needs to take place. You request backups to different components (such as Mail and Drive) and then the system tells you when the files are available for download. The cumbersome part comes when you need to restore the files. The backup is a file that you can open using thunderbird, and then you have to upload the thunderbird inbox into your account. There is (at least we didn't find) a more direct way to do it.

The amount features and convenience that it offers in the workplace is second to none.

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: G Suite literally does almost everything that you need in the workplace. Emails, Calendars, document sharing, and messaging are just a few of the ones that I use the most. The interface is easy to use, intuitive, fast and there's a ton of information online. You can find the answer to any question that you have easily. The fact that it's mostly free for the majority of it's products is just icing on the cake.

Cons: Google Hangouts can sometimes be buggy and I've learned not to rely on it for screen sharing during video meetings. The video quality in hangouts sometimes cuts out, even when the internet connection is perfectly fine. This is pretty much the only thing that I don't like about the G Suite products because I think that competitors like go-to meeting offer a better product.

Overall: The biggest benefit is that you can literally do almost anything that you need to do for work within the google eco system. It's made my working life easier and I sleep easy knowing that my important documents and emails are protecting in the cloud by Google.

Capterra-loader

G Suite is a complete solution for your organization

Jun 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The things that make G Suite amazing:

1. With Gmail, you have the best mailing solution.

2. You can choose between Basic, Enterprise and Business licenses according to your organisation structure, size and requirements.

3. You have Google Drive, Team Drive to provide you excellent document management and sharing solution.

4. You could use Google calendar, contacts and notes to access any time with any device.

5. Its much cheaper than other solutions and provide more reliability with Google Vault.

6. A powerful admin console to get all the reports, user management, security, compliance, routing and much more all at one place.

Cons: Some of the cons are:

1. There are storage limits, email sending limits and Vault restriction for basic license.

2. Google Sheets, Docs are not as powerful as their microsoft counterpart.

3. Audit logs, Admin logs have some time period after that they are deleted.

4. It has only one way sync with AD using GCDS and GSPS.

Best productivity bundle on the market!

May 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use Google Apps for Work for just about everything - sharing documents, creating spreadsheets, storage, collaboration, email, calendar and we're looking into creating an intranet with it too; something simple to keep work info stored without having to install another Wordpress CMS and maintain it too. The basic $5/mo/user is enough to power up any business' productivity needs! A must have in today's workplace.

Pros: An all-in-one/one-stop-shop for productivity. The apps available to use with Google's email are AMAZING! Email on steroids. Google's calendar is in a class by itself. Google Drive's ability to work with Docs, Excel and PowerPoint is invaluable. And did I mention Storage? Yes, Storage! Easily accessible storage for files of all types. Lastly, for the amount paid per month, Google Apps for Work tops the list of productivity necessities.

Cons: I currently do not have any cons about Google Apps for Work.

Recommendations to other buyers: Try the 30-day trial and pick apart everything! If you already use Gmail, you will love the extra features Google Apps for Work offers, such as the custom use of your domain name and the extra storage you'll need!

All In One Place

Sep 15, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use G Suite for a Charity that I volunteer for. All staff use gmail, drive, calendar and more to keep track and organize. It's surprising how helpful it is to have everything in one place. We are all connected because it allows us all to have access to the needed content and/or share within. Just like you would for your personal gmail accounts, you can do all the same in G Suite except that you have to be careful about setting up the settings correctly. In our case, our settings are such that we cannot share drive content with non G Suite users and that's sometimes annoying as we have volunteers who aren't installed yet. But I think that's a setting you can change. Additionally I also believe it's a setting, but G Suite users (while logged in) cannot be invited to view non G Suite Google Doc links.

Pros: Everything is in one place and we stay organized. It's easy to share content with everyone in the organizations and share calendars and appointments.

Cons: Settings need to be setup that are realistic - if you have people outside of the organization that might need to receive documents from your drive or share outside-drive docs with you, you might want to check those settings first. It can be annoyed to be denied the right to share after entering 50 addresses. Additionally, if you already daily work within the Gmail sphere in a personal way, flipping back and forth at first seems easy but if you work in Google Docs, it's annoying because you aren't really sure which login you're in until after you've started a document and then realize you're creating it in the wrong drive.

Recommendations to other buyers: Make sure that you review what control you have in settings and if meets your organization's needs. Additionally makes sure that everyone you're going to add is going to the tools properly. Putting documents into the Drive really helped save and organize us but only after people understood that this is what this was for.

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Loved it when I used it.

Sep 06, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used this at my last job as well. This was one of the better decisions (by them) to use Google Suite. Great organization. Calendar is easy to use, and reminds you of things without malfunctioning sometimes. Google Docs is better than Dropbox, because the set up is better. You can view what you need to download before you download, instead of just seeing lists and icons. I use GMail for my accounts now. Haven't had any issues in 2 years. They are always trying to improve things as well, I like the updates when they have them.

Cons: I think the cons are that they offer all of them and give access to all of them, & I can see how that may scare some people away, if they don't know that they don't have use all of it. They kind of give you the package deal, even if you just want one of the options they have. Not a bad thing, but it can and has worked against them.

Overall: Communication. Anything business related goes to my GMail account. Has never failed me (like Yahoo) & is easy to use.

Capterra-loader

It's Suite To Share With Co-Workers

Oct 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: G Suite provides all that a company needs to work effectively. Whether it's a document or sheet, or sharing and collaborating G Suite has helped increase the productivity of the organizations I have introduced it to. The ability to access the Suite from anywhere, anytime (there is internet access) allows our teams to work whenever the time is right.

Cons: It's not what I like least about the software but about the perception of a cloud-based software when introducing or transitioning new team members from a locally hosted software. For many who have been working for years with MS Office, it seems difficult for them to wrap their heads around a software which works from a browser, and only when there is internet present. It's difficult to change their perception but not impossible once they understand the ease of use and the benefits.

Overall: G Suite has helped us reduce costs associated with the need to upgrade or purchase new software, since it is regularly updated and included in the per seat pricing.

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Great platform for working remotely

Jul 28, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The developers get the opportunity to work remotely from home by accessing their files with g suite, which is made keeping in mind the needs of the businesses. Intuitive calendars keeps your life on track and you never miss meetings. It provides a good cloud storage which can be accessed for thousands of files with very fast speeds. G suite provides great templates for making the documents. The one click sharing is also very good with the help of links. The communications have also improved and the collaborations with G suite in team is amazing.

Cons: There are very few organisational requirements such as data migrations which seems making g suite lag behind. The third party integrations could have been better. We also want a fast way for contacts sharing in g-suite.

Overall: G suite is like a daily need tool for our company. We are sharing documents on the go and cloud storage has been great for collaborations. The teams have video conferences and we manage our projects remotely using g-suite.

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Agile and Central to business

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: G Suite can integrate with everything. Salesforce, Intercom - no software ever has an issue integrating with G Suite because it is so popular.

There are no problems with displaying emails. Sorting and tagging emails into folders or with labels is easy and makes life a lot better. Google Calendar is also easy for our team to use on an organizational level. Nothing ever gets lost.

Cons: I like everything about G Suite except G Suite Google hangouts. Google Hangouts needs major work, but honestly other email and calendar solutions like Outlook don't really even have a video conferencing product. I believe Google should either commit to working harder on developing Hangouts, or deprecate it, instead of having users go through a clunky conferencing interface.

Overall: I've used G suite at the past three companies I have been at, aside from a brief unfortunate stint with Outlook. I would pick G suite over Outlook any day. It offers organizations tons of benefits from an integration level, and it's just easy to use.

Teamwork Made Easy

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It has a lot of connectivity. Each piece talks to each other pretty seemlessly. And it allows team members to collaborate more efficiently, via shared documents and hangouts attached directly to meeting reminders on their calendar. You don't have to search for some email reminding you how to call in to a meeting, there's a link right there in your calendar! And you don't have to print out 6 drafts of a document now, you have your team all log on to a shared Doc and edit together.

Cons: There's nothing in particular that I don't like. Some functionality does not fully translate from, say, Microsoft's line of office software, but honestly Google's alternatives have grown in different ways and surpass Office on a few other levels. Also, having your files out on the Internet inherently opens them up for attack. At the same time, though, Google is pretty secure.

Overall: I have been in meetings where people called in and it seemed like a good experience. I have used Google's Docs and Drive to keep track of requirements and work, and love it a lot. I can easily share things to my coworkers through Gmail and Drive. It's all really great and easy to use.

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All the tools you need in one place!

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Use every day Gsuite, where I have all my documents centralized, Personalized email with the domain of the company, calendars, applications in one place.

I really use all the components: Drive, Calendar, Hangouts, meet, keep, Docs, sites.

What I like most about this suite of tools is to be able to access each one from the same interface.

Cons: It really adds a lot of value to my professional development by having all my resources in one place, however the new video version called: hangouts meet does not allow people to join the call. It is not a problem but we were used to adding to anyone without sending the link to the meeting.

Overall: Personally, it is an excellent package that integrates different tools that allow your organization environment to be more efficient, since having access from one interface to any of them speeds up the response and communication times between your users or employees.

I use it every day both in my company environment and in my personal information.

100% recommended to all organizations.

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Google G Suite Review

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to use it from anywhere and from multiple devices. The ability for multiple users to edit the same spreadsheet is extremely valuable. Outside of the professional uses my wife and I have found the Google Drive to be an extremely easy way to share videos of our new baby girl with friends and relatives, just add them as a share participant and upload the videos straight from our phone for all the grandparents to enjoy.

Cons: It is not very intuitive if you want to have macro functions in your spreadsheet.

Overall: I have used the google sheets professionally and in my personal life, professional sheets are great to have multiple users working through and updating the same spreadsheet. One of those, "you start at the top and I'll start at the bottom" situations. In my personal life my wife and I use the google sheets to balance our budget and it is very handy to be able to check the sheet and update it from a smart phone. Also the ability to share videos of our new baby girl to the relatives with google drive is extremely helpful.

An intuitive flexible and fast interface

Jun 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Gsuite provides seamless integration between calendars, email and drives which makes work easier and faster. It has an intuitive flexible and fast interface. Creating new account, changing domain setting/themes and changing configuration is very easy in the dashboard. One can write a document or create a spreadsheet in drive, share it via gmail, and schedule a meeting to talk about it via Google Calendar. All documents and services are available through permalinks which are really useful in referencing something. Everything can be customized easily and your entire team can edit a document at the same time.

Cons: Gsuite is not compatible with IOS. Also Google hangouts is not supported with file & media transfer like skype. At some features, downloading & uploading a file is still a necessity. It is good but would be better if transfer of ownership of documents from one organization to another have been possible.

Desktop apps are better but you can't live without G Suite

May 10, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: G Suite integrates with everything and if you are an android user you really have no other choice. Gmail is the industry standard for email. It has a powerful search feature and lots of third-party plugins. I don't even know of another solution that can come close Gmail if you need your own email domain hosted. Google Docs is one of my favorite parts of G Suit. I am a journalist and it has changed the game of working with others. I love how two people can work on the same document at the same time without messing it up.

Cons: Some of the apps are better than others. There is no desktop version of G Suite. My email is through Gmail but I much more prefer using a desktop email client. Gmail does not play well with Google Assistant if you are using the G Suite for work accounts. The lack of this functionality does not make sense. I am forced to use google work so I can host my domain and email with google.

We use G Suite to run much of our business operations.

May 08, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

Pros: It such a broad category but there are many tools that we use every day, including Gmail, the Calendar, Hangouts and all of these are instrumental in running our business. I'd say I like Gmail the most because i came from Outlook. It took me some time to adjust, but I like how Gmail keeps the labels and messages threaded. I also like using Hangouts for video / audio chat, and the feature that lets you call a user on their phone.

I also like that Docs, Sheets and Drive (and probably others) are searchable and something I can access from any computer provided I login, instead of having to deal with IT, Firewalls, VPNs, etc.

Cons: I might chalk this up to implementation, but there are so many tools that I don't think we know what they all do, or if they would be of benefit to us. Many of them, I've never opened. Some just feel like a failed experiment that Google offers but should retire. (Google +).

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My Go-To Software Suite

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I absolutely love the G-Suite. I realize it's not the most technical or even the most efficient slate of software (this isn't a con, I promise), but it's so incredible EASY. My role here doesn't require me to use some of the more heavy software at our company, and so the G-Suite is perfect. I have fast, easy access to all my files, documents and data. I can share them freely with my department and uploading/downloading is a piece of cake.

Cons: Transferring files between programs more often than not leads to formatting issues. Particularly between G-Suite and the Microsoft Suite. Since we use those both near equally, we run into issues all the time. Would be nice if they were a bit more friendly with each other.

Overall: The G-Suite hits that sweet (heh) spot of accessibility and functionality. It probably won't serve those looking for a more in-depth, technical experience, but it covers your bases and provides a wonderfully sufficient software package.

Great for Team Collaboration

Sep 04, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that I can share anything with other GSuite users and they'll be able to collaborate/view the same doc/sheet/folder, etc. It is also very handy to know that my projects are all saved in the cloud so I can access them anywhere if needed. Everything is integrated and easy to use! I just recently started using back up and sync from Google as well, which automatically backs up certain things from my PC into Google Drive so it if anything crashes my work is saved.

Cons: There are just a few minor things that make it a little less efficient. Like the layout in Docs or Sheets can be a little challenging when trying to use certain features. And whatever I'm working on doesn't transfer perfectly to a Word Doc or Excel perfectly

Overall: We're using this for most of the collaboration between my dept. If anyone needs a specific file, they know where to find it and we don't have to worry about a certain program not working because everything is integrated.

Capterra-loader

Great Features!

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: G Suite is great for businesses. You have your emails, your drive, your documents, your calenders, and hangout all in one location. It is very good on desktop but you can bring it also with you via your smartphone, so when you're away from your desk you can still get a multitude of work finished. It is very user-friendly and easy to use. Syncing up your work and your technology to have access to your job from anywhere is truly seamless.

Cons: You are reliant on the cloud where everything is put on so that means if you don't have internet of course then you can't access it. Some of the programs offer offline editing but only if you have those programs in advance, which I think is pretty reasonable.

Overall: A lot of people are already familiar with google as an email provider but they have combined a lot of must have programs for businesses in this suite. It is a really great platform that compasses a lot of apps that will enhance productivity and connectivity.

Capterra-loader

G Suite has taken over our entire company for e-mails, doc sharing and calender.

Jun 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best thing about G Suite for us is that it is one ecosystem. The e-mails, calender, docs that you use are all tied to your only account and that has a lot of advantages.

The most used applications in our company are Gmail, Google Calender and Google Docs.

Our users used to have their own e-mail client (Outlook, Thunderbird,...), but now they've all switched to using Gmail in their browser. As IT manager in our company, this saved me a LOT of headaches :)

Google Calender is our second most used product. Everyone has their own agenda and can see the agenda of their teammembers. Me and another manager can view and edit every agenda.

Cons: We have no remarks, just 1 general issue; it can get confusing if you use Gmail for 2 mailing addresses in your browser. Sometimes it's not clear on what account you are working.

Overall: Way more productivity and way less work for our IT department (me).

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Our University uses the Education version of G-Suite and we couldn't be happier

Mar 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love G Suite's cloud setup that allows our teams to collaborate on documents and projects wherever and whenever we need to. Collaborative document creation, spreadsheet creation, and incredible video conferencing tools like meet.google.com gives me the ability to work remotely with a team of technology specialists and keep everyone on the same page at the same time.

Cons: There are a few cons to the educational version of G-Suite software. The biggest is probably the lack of ability to record our Google Meet video conference meetings. Being able to record the meetings would really enable us to provide a better service to our constituents. Otherwise I have no regrets!

Overall: GSuite gives us incredible collaboration tools that live in the cloud and can be accessed from anywhere whenever we need them to! I highly recommend using Google Suites for keeping everyone together on the same page and providing a bunch of great tools for teams to use to get work done.

It's amazing. Have used it for many years.

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The pros of this would have to be: company's mail, storage space, and the search feature. These pros make it very easy to use.

Cons: The cons of this would have to be: Integration with desktop email or with the mobile clients is missing, which is much needed by the corporate executives as they are used to it. There is a lot of "change management" rather than the true "plug & play" functionalities.

Connectivity to mobiles could be crude and kludgy. So one needs to support mobile use cases with far more force and more attention than done previously.

Business-friendly administrative console/access is missing. Users would either be the "super users" or simply users.

No such capability for forms inside this emailing client. Many business processes need the emailing system for forms and other things like workflow etc. So they are only given the DIY frameworks rather than any actual and out-of-the-box capabilities.

Capterra-loader

A great product for businesses of all sizes

Jul 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: My business is virtual based so I love being able to have everything, together, organized and accessible from any device or location through the cloud. When working on my computer, the File Stream app makes it so my accessing and saving files is the same process as if I was working on my local hard drive, making it easy and convenient.

There are a lot of 3rd party apps to extend the functionality, organize my inbox and more. My business productivity went up since I switched.

Cons: Setup can be a little intimidating and confusing. The Admin Console isn't very intuitive and user friendly so I often time have to rely on help docs to figure things out. The quality of the support documents varies wildly depending on what I am looking for.

Overall: All business aspects (email, calendar, file storage, document creation, etc) all together in one place, working seamlessly together and accessible from any device and location.

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Google always reliable and at the forefront digital, G Suite trustworthy tool for our documents.

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:

G Suite provided a good help for the management of digital files, the suite suite guarantees the transport of documents, from any mobile operator we can access, google and all its complements working together are a solid help for our virtual world, it is easy to access and storage very reliable your cloud system gives us a lot of security and above all confidence.

Cons: is not that I dislike but I think that its n compatibility with other operators takes away users is to say that users who use hotmail can not access this tool because it is not compatible, the same happens with a user of linux and others.

Overall: one of the benefits has been the fast handling of files, I can edit my files while I am traveling or if it requires certain modifications I can do from my home and send quickly to work, also with its graphic tools make the documents have better presence and with the proper use of the whole package you can achieve very solid and understandable reports.

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Simple cloud communication tools with desirable solutions

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Simple and easy way to use for corporate/business solutions

2. Manage users and its limitations with an amazing built-in feature as Admin.

3. The entire G-Suite design is a materialistic and very clear to its users and admin panel.

4. Very Fast sync with calendar, contact & drive too.

Cons: 1. Sometimes entire G-Suite showing crashed without any reason.

2. Some feature in docs and sheets are not in details like Microsoft Office. so it has some lackings yet

3. It only runs faster in Chorme browser. Other Berowser is showing slow and annoying

Overall: I have been using G-Suits for my two different company near about 4 years. I am so happy to use it to make our day to day business communication easier, faster and useful. It makes our regular business communication life in a particular platform like a family including secured by Google and very materialistic design and visualization of entire G-Suite makes really attractive to every cloud-based business tools.

Thank you Google!

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The Apps for True Collaboration

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! There isn't an app in the Google Suite that I don't like. Everything is effective when used the right way. I find myself using Google Docs/Slides/Drive daily and sharing things with fellow teachers, students, and admin so we can brainstorm, reflect, and cut down on the time it would take for one of us to do something. The lesser used apps of the G Suite like Drawings and Keep are fantastic! Again, you can share anything, and there are ways to do whatever you want. I couldn't find myself without the Google Suite.

Cons: Nothing. Seriously! Everything has a place in education, but I have seen G Suite taking over in health and business.

Overall: I am a heavy G Suite user. I understand that people may not need the same things from G Suite as I do, but if you are looking for an office suite of applications to take control of your work and make you more productive while keeping you on the go this is the suite for you.

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Better than most paid alternatives

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: G Suite has nearly all the functionality of comparable products such as Microsoft Office, except it's free, and being cloud-based, it allows real-time collaboration on many types of documents across platforms. If you need it, it also is mostly cross-compatible with Microsoft Office, in that Office documents can be imported/converted to G Suite, and vise-versa.

Cons: Sometimes importing/exporting to Office files can create weird anomalies if that's a feature you use with any frequency.

Overall: G Suite comes into play in many areas of our business. Here are just a few examples:

Partially automating customer service requests through Google Forms

Creating reports in Google Sheets that can be viewed live as they're updated by stakeholders with shared links

Establishing a shared knowledge based through training documentation stored and updated through Google Docs

Monitoring staff and volunteer hours/PTO to generate payroll information for our bookkeeper through Google Calendar

Great suite of products, but I use email the most so this review will focus on that.

Apr 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can combine the power of Gmail with my personal / business domains. Drive, Calendar, Docs, etc are all available for free from Google, but paying for G Suite gives you two important things in my opinion: more storage and Gmail that is connected to your domain name, meaning you can use Google's email servers rather than those provided by your domain registrar or hosting company. The other most important feature of this service, for me, is push email via Exchange on my iOS devices. This is a must-have for me and is the reason I've been using G Suite for many years.

Cons: Customer support has always been hit-or-miss, though it's much better in recent years. Also, Google products can sort of feel "beta" at all times, and are subject to change without notice. They can also require a bit more technical knowledge than most people are comfortable with.

I can't imagine running my business without it

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's incredibly easy to point your domain name to Google's servers and start setting up employee accounts with GMail, Docs, and more. The administration features are very extensive and allow you to choose which specific Google apps each user can access. It makes it very easy to share documents with other users, or even just lock document access (such as Google Sheets) only to users on your domain. Pricing is great, starting at lower price, this easily is the most extensive, cheapest business application and collaboration tool we use. I can't imagine running my business without it. Customer support is also fantastic and the few times I've had an issue, someone was able to talk with me on the phone and fix it in under 5 minutes.

Cons: I'd like a bit more customization options. It's great to be able to replace the Google logo with our business logo in Gmail and such, but it'd also be nice to have a universal theme or accent color across all apps, to match our business colors or something of the sort.

G Suite is a fantastic value for business email and doc sharing

Mar 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Gmail is a robust platform that allows us to have several email accounts in one inbox. It has a lot of features like canned responses, turning emails into tasks, and it's all in the cloud. The Gmail apps work great and sync up with all other devices fast.

The Docs is the easiest way to collaborate and share documents online.

Sheets is a great way to view spreadsheets on mobile devices.

We also use the Calendar and it works great.

Cons: I find the worst thing about the software is that it can be difficult to find clear instructions or to locate features that are included. Sometimes we have to "Google" Google, and find outside sources that explain how to use certain features. Sheets and Docs have limited feature sets. They are not exactly Excel and Word replacements. But work great if you don't need the extra features that the Microsoft products have.

G-Suite Is Showing It's Age

May 04, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Google revolutionized the "cloud based office suite" arena with this product. The ability to work in real time with coworkers is fantastic, as is the integration with other aspects of Google's ecosystem (gmail, tasks, drive). Using the suite is intuitive and straightforward, no matter what platform you are on (PC or Mobile)

Cons: Progress really seems to have stalled out in recent years. Google Sheets, in particular, matches up particularly poorly against Microsoft Excel. Docs is fairly simple, but it now suffers from some of the same weird formatting difficulties that plagued Microsoft Word for years. Slides has improved, but still suffers from difficulty with image rendering and is nowhere near as fluid as Microsoft PowerPoint. In short, Microsoft really stepped up their game in response to Google. Google hasn't responded as aggressively as I would have liked.

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We switched from a Microsoft based company to a Google company and couldn't be happier.

Mar 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We switched to this software to simplify our network. Being able to manage our users and emails without the need for expensive servers or data centers has been a big advantage. Giving our users the ability to access their email without the need of extra software like Outlook. Also having all the google products like docs, sheets, slides made the change even easier.

We have also been utilizing the Google samL and sso options for many of our other web based tools making login and provisioning a snap. Also being able to control and manage our Chromebooks and what the users can do within Chrome has been a huge benefit to minimize the amount of harmful apps our users could potentially load.

Cons: Some of the settings menus and options aren't as intuitive as they could be. Making setting changes a little more difficult.

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G Suite is What Office 365 Users Dream About

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love G Suite or at one time called Google Apps. It is the best way to set up your business's email. You get so much for a month. Personally, I love Gmail way more than outlook and office 365. I like that you get a sold cloud storage of 30gb and all the apps to help you run your business. It makes it easy to collaborate and add new users as well. Overall just a much better system than office 365.

Cons: The worst thing about G Suite is the sharing of links in Drive. I think they need to adopt the Dropbox model there. Office 365 struggles with the same thing in SharePoint. You have to have access, etc. to be able to open it half the time and it makes you look bad in front of clients. Also, think Google needs to roll out a full project management suite with this platform. It would help them dominate and only make this software stronger.

The best administrative tool to have your company in one place

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With G Suite you can use the Google products with your company account, that is very useful because you are used to this products alright! So you can use Drive yo save your company files or you can use Google Sheets to have control over whatever you need control. You don't need to learn new tools. Google is always bringing new features and working to offer the best user experience possible so it is something that it's worth having.

Cons: In general, G suite is a very good platform. Maybe one thing that could go better is the offline experience, because if you're not online, you cannot access the G suites platforms. So maybe they could create an offline software for this specifics moments.

Overall: G suites helps to organize and have control over your company files and processes. Everybody who is part of an organization can find and use files and assets very fast and secure.

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Thankful to have been able to set up an email server for my non-profit!

Apr 24, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was looking for an affordable way to set up a .org email domain for my non-profit organization. G-suite was the answer. Gives us all the features of gmail that we love while giving us the professional ".org" email addresses that we were looking for. I didn't pay one cent for this service, although I believe there are additional special features that I could purchase, if needed.

Cons: I initially had trouble figuring out how to create multiple email addresses for members of my organization. Some of the features of this product are not extremely intuitive and would be difficult for a "beginner" to navigate. Thankfully, I was able to get help over the phone and resolve the issue fairly quickly.

Overall: Was able to get .org email addresses for all members of my non-profit at no cost to me. Can't beat free, so I recommend the G suite to just about anyone looking to do the same.

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Your office tools and applications, anywhere you need them

Jul 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: G Suite is totally Cloud-based, except for the local Drive sync agent (File Stream agent) and the mobile apps; therefore, you're up and running from day one in (almost) any device you have deployed in your organization that is Internet-capable. All its modules (office, communications, administration ) are interconnected, and of course they have full collaboration capabilities, so you can perfectly have a team spread all around the globe working at the same time on the same document with complete interaction between all members.

Cons: There's always more room for third-party integration support. Google encompass a vast variety of integrations in form of plugins, and also uses a well documented API interface for developing extra functionalities, so the integrations are feasible, if only with some development effort.

G Suite is a winner

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and straightforward. Clear, concise.

Instantly saves work automatically.

Work is accessible from any device since items are stored in the cloud.

Easy to share work between team members.

Cons: No direct instant access to Contacts info like old Gmail had a drop down in the upper left corner (unless you are writing an email or using Hangouts).

Overall: We are more productive using G Suite than with other programs. A big plus is that it saves all your work instantly instead of having to constantly click Save with the other software. We were having issues with our power going out in the office. We lost some work because the power outage interrupted our work before we could save it. G Suite solves that so we don't have to worry about it anymore.

Also, I like saving in the cloud because we can easily access our documents from anywhere on any device. It also makes it so easy to share our work between team members whether they are in the office or not.

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G Suite Makes Business Ownership & Student Life Manageable

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that G Suite gives me the ability to access everything I need for school, business ownership, and my personal life in one place. The design makes maneuvering between programs a breeze and is very appealing to the eye. With all of the recent updates to the G Suite in the past few months, my life is a lot more organized and I have more time to focus on growing my business and enjoying my life!!

Cons: While using some of the programs within G Suite I experience a bit of a lag, mostly at the beginning of use as documents, spreadsheets, and calendar entries load and reload. This one small issue is very manageable and does not effect my work.

Overall: As a student and business owner it is important to have all of my files, emails, presentations, calendar invites, etc. available in one place! G Suite has been the best thing to help me keep my life as organized as possible.

Best Business Services Suite

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Pros: Accessibility, intuitive, user-friendly, very customizable to our company's needs. Easy to add/disable/delete users and pricing is incredibly fair. Allow/Block access to certain applications and connect everyone on one network. Google products are already in a league of their own, this makes using all of their products and programs for your company as easy as possible to give small businesses a professional appearance and large presence. Compatible with Android/iOS users and syncs up seamlessly to nearly every other software.

Cons: Sharing between organizations (different G Suite company accounts) can present problematic if you're not familiar with the "back-office" side of G Suite. It's fairly easy to use though and there are a considerable number of tutorials and user-based help/support resources.

Crucial For My Business

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is such an awesome product, and even better, it's free! I run my business remotely and without G Suite it wouldn't be possible! I can instantly share all the files I save and update with anyone whose allowed to see them. I can see what work other people are doing and view documents they save to our files. I never save anything to my computer hard drive anymore because it's simply not reliable - what if my computer breaks or I lose it? Instead, no more worries because I can access my files from anywhere anytime. I trust it completely. There was one day for about 2 hours I wasn't able to access my Google Sheet because of an error, but besides that zero issues in 5 years!

Cons: There's not quite as many options as there are with Microsoft Publishing programs, but it's not a big problem