Who Uses This Software?

Google's G Suite offers different pricing tiers for different levels of professional collaboration tools.


Average Ratings

7210 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Google
  • www.google.com

About G Suite

A suite of collaboration products for teams and small businesses. Web conferencing, file sharing, and scheduling in the cloud.


G Suite Features

  • Brainstorming
  • Calendar Management
  • Contact Management
  • Content Management
  • Discussion Boards
  • Document Management
  • Project Management
  • Real Time Editing
  • Task Management
  • Version Control
  • Video Conferencing
  • Electronic Hand Raising
  • Mobile Access
  • On-Demand Webcasting
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Real-Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

G Suite Reviews Recently Reviewed!


Cough up the money. It's worth it.

Mar 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: When our IT administrator asked me to beta test the G Suite for wider use at our organization, it was a no brainer. I didn't need to take two weeks to decide like he asked. I have been benefitting from Google's incredible tools including Gmail, Drive, and others most of my life, and to be able to use them at work is even better. Unfortunately, since Outlook is so entrenched, we couldn't make the full migration over to Gmail, but we use all the rest of the tools in the Suite on a daily basis. If you're setting up a team from scratch, this is the way to go. Make the easy decision and integrate everything from the start so you don't have to fix it later.

Cons: The only thing I wish is that we had started on G Suite from the beginning. It was a bit of a headache to migrate over existing accounts to the official organizational account, and some weren't able to transition smoothly. But it was definitely the right move. Otherwise, everyone would still be using their personal Gmail accounts they created back in high school (embarassing!) The price point might be a con, but in my opinion worth every penny. You get the expanded storage space, plus the ability to upgrade everyone to a professional account that matches the professional work you are doing.

Overall: Our organization has benefitted greatly from our decision to upgrade to the G Suite. There's some training that has to happen in the transition process, but everyone immediately saw the value of being able to have their Google Drive linked to their work email instead of mixed with their personal life. We've not regretted the money we spent on this software.

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The hidden face of G Suite

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Yes, I love having all the required basic tools to run my business like emails, calendar, drive storage, docs and everything else. I could talk about all the obvious features everyone knows about G Suite but for me the value of G Suite for business goes beyond that.

Considering that running a business in 2019 almost always guaranteed that you will need to have an online presence of some sort, being on G Suite simplify a lot of the processes and required tools access needed to run your business online. Let me explain.

When running or starting a business, you need Google My Business Google Analytics, Google Webmaster, Google Ads, YouTube, Google Trends and on and on. Being on G Suite allows you to centralize all of those assets and access under your company to avoid having personal emails owning your assets which can bring issues when trying to linked them all. It also simplify how you manage your employees access to all those assets and platforms.

I could even add that there are so many platforms outside of Google cco-system uses Google Single Sign-in option that being on G Suite again simplify the account sign process.

Finally the ability to control and protect your company data using G Suite management platform is just awesome, sometime a bit of advanced knowledge is required but nothing that can't be understood in Google's the support section.

Cons: Not that much, it's easy to setup , however, it can get a bit complicated for new users to setup advanced features. But again the support section is very detailed.

Overall: Overall we are saving such much time with all the collaboration options that we use it for all of our companies. On top of having the peace of mind that everything is secured and always running.

G Suite Review

Jan 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything about G Suite has been extremely helpful. It is an absolutely amazing set of apps which can help run any business. I've used Gmail for several years and it is easy and reliable. On top of being easy to use, I've had virtually no problems at all other than forgetting my own password; however, that was quickly resolved. Google Calendar is a calendar app, and in my opinion definitely one of the most useful and comprehensive calendar apps out there. I have been able to organize events by color and have even gone so far as to share my calendar with the others in your G Suite, which has made it extremely easy to schedule meetings and conference calls with my staff. As if that weren't enough, G Suite even has iOS apps that can be used on your iPad and iPhone, which happen to be essential tools in my line of work.

Cons: I found it a little difficult to import my phone contacts to the Gmail app using automatic sync. I just manually enter them, which in my case, is actually beneficial as I'm able to edit irrelevant contacts and relevant contacts.

Overall: G Suite helps my team to be much more productive than the way they were before implementing G Suite. We can use the Gmail, Calendar, Hangouts, and Google Drive apps to manage the business' contacts lists as well as email campaigns. Gmail helps communication between my team, our existing clients, and potential clients. The Calendar helps my team and me to plan meetings and manage calls. G Drive helps me to organize all of my documents. Maps has been indispensable when planning out the routes for face to face meetings with clients. Every aspect of the G Suite helps my business run efficiently and effectively.

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G Suite is great for educators!

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Long gone are the days when teachers had to make hundreds of copies, keeping filing cabinets full of documents, worry about a dog eating the homework, worry about a computer shutting down and not saving something, and struggle to collaborate with peers. G Suite is an educator's dream come true! Here's why I love it from a teacher's perspective:

- It moves all of your software tools to the cloud, which means I can work on anything (documents, spreadsheets, surveys, etc.) from any device, any time, and anywhere. I don't have to have one desktop, or the same laptop, or any of that. I can simply log in with my credentials and continue working.

- G Suite offers multiple tools that are great for teachers and students. Classroom is a digital space where I can assign and collect assignments. Docs is a phenomenal word processor. Forms builds surveys, questionnaires, or quizzes in minimal time. Sheets can be used for graphing in science/math, etc. And this just scratches the surface. G Suite also offers Sites (a powerful, yet simple website builder) and a host of other great tools. G Suite is so multifaceted and full of awesome tools for the classroom!

- Access to all of these great tools just comes with your Google account. Yes, you are limited by space, and how much cloud storage you or your employer have purchased. But all of these great tools are free with your account.

- It's reliable, perfect for collaboration, and always being updated with great, new features.

Cons: My only con (and this isn't really a con, more of a concern) is that your creativity potential is limited by how much cloud storage you have. Everything you create or build uses space - so make sure you have enough. Different than the hard drive era of years ago also is the fact that you will have to continue to pay for this cloud space - you can't just buy a hard drive (one time fee) and store your items with G Suite. Hopefully, though, your district or school system purchases access to this for you as a part of your employment.

Overall: Extremely positive! Grateful that G Suite was developed!

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All in one

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When we talk about Google, I think that the average person thinks about Gmail and yes, it's a great service. However, when we talk about Google, we really refer to a world of tools and functionality that help to solve everything from the simplest, send an email, to a video conference with the top management of an organization or a business partner. In my experience, I believe that G Suite has revolutionized the digital world. What they now call "the new normal" and that every day becomes stronger. Force that is also attributed to us, the users.

So important is the use of tools like this, which I've seen, and it's something that Google can search for, as large corporations start their Digital Transformation processes through platforms like this one. Thing that without thinking much, speaks quite well of the G Suite.

Cons: Not everything can be perfect and the good thing about that is that we can continue to see how each and every one of the services in the G Suite will be improving and adapting to the demands of us, the users. However, I will insist that platforms like the G Suite, in my opinion, are not as well known as they should be. In many occasions I name services as elementary as Google Docs and people are left looking surprised, but this is not something negative of the platform. Yes for users who have solutions in their pocket and do not know it.

Overall: Simplifying tasks, making the process more agile, should be in the mind of any company or entrepreneur. For my luck, I have managed to reach those two premises.

Of course! I'm still learning, but that's what life is about. We still have to see in the digital world.

Excellent and practically required suite of tools for individuals and businesses of any size

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Integration of desktop and cloud with mature tools and pretty much without peer, reliability. Vast array of third party integration and add-ons. High quality mail eliminates SO MANY headaches of running own mail server.

Cons: Google support is not great at any level for any product. Frankly they come across as an arrogant company to me that doesn't value individual customers. I also started setting up GSuite for others and did not get credit from the GSuite referral program. The program itself shows the Google arrogance. Instead of what you'd expect from a referral program it is just vague, "trust us" assumptions with very little in the way of tracking your progress (this from the company that specializes in Big Data on an unequaled scale) that you have to go along with or not participate. Google rides the back of small business developers (primarily Adsense) but treats them with indifference and also kills off small business industry and while taking advantage of Open Source surreptitiously eliminates many of the great open source and "free" community based tools and services that the Internet was built on. (Google of course not the only Big company doing this. It is pretty much standard Silicon Valley) Normally I would just move on from any company like this, but Google is like the government of technology. They get their piece of everything and you have to take it. It is just too bad that they choose to be a dictatorship in their unique position, rather than egalitarian.

Overall: I have setup GSuite for my own company and for others. There are other options but GSuite is the best overall option for integration and working with all devices. The administration is fairly logical but not great. It shines in end user implementation due to familiarity and quality infrastructure. The infrastructure is the most reliable and without peer in my experience.

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It's So Easy To Use You Feel Bad For Using It

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There's no getting around the fact that the single most compelling reason to use the Google suite of business apps is that they are free for the average user. Gmail itself is ubiquitous, so no matter what group you work with - room mothers, band members, co-workers, volunteers - anyone with internet access either has, or can easily create, a Gmail address and boom - you're all part of a system that is easy to control. Sharing documents with Google Drive is way better than clogging up someone's email sending them file attachments. You can even share files with people you don't know - got a downloadable product you want to sell and don't have the time or the money to set up a full-fledged store? Include a secure link in a shared Google Drive file in an email or on a web page or even in a receipt. It's so easy you feel like you cheated.

Another reason for using the Google Suite of products is that no matter what aspect of the G-Suite you are digging into, there will be a LOT of info out on the internet about how to get the most out of it. YouTube, Adwords scripts, spreadsheet automation, data reporting, maps to your business location, photo management and sharing, translating documents, managing your money, operating a classroom, casting web content to your TV... the list is extensive, and so are the online resources - videos and articles by users abound.

Cons: One drawback to using this software is that it's unequivocally connected to YOU. Google Maps knows where you are if you have it installed on a phone. Every single IP address used to access any part of the Google universe is logged. Google code is in everything, all over the place. It's a little big-brother-feeling. That's the trade-off. You get all their software for free, but you give up your anonymity.

Overall: Almost every business I have worked with over the last ten years or so has been rooted in Google Suite products, from advertising to basic internal communication. Over the years I've become extremely familiar with Chrome, Gmail, Docs, Sheets, Drive, AdWords, AdSense, scripting automation, Maps, Earth, YouTube, Chromecast, Analytics, Waze, Calendar, Android, Keep, Slides... and I'm pretty sure there are more that ought to be on the list, but the point is there is a Google version of almost everything I need to do. I was an early adopter of Microsoft's original OLE (object linking and embedding) that allowed you to be able to manage your data in one place (the database) and have changes reflected everywhere the data was used - Word Docs, Excel spreadsheets, Project reports and so on. G-Suite is like Office on steroids mixed with a little free 'crack' to keep you coming back - because they keep adding new functionality and it almost never costs the user a dime... as long as you don't mind being the commodity.

Capterra loader

The new gold standard

Oct 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: G Suite is comprehensive. It includes Gmail, Calendar, Drive, Docs, Sheets, Slides, and more. They are constantly up-to-date and their web apps are practically bulletproof.

Docs, Sheets - The features keep rolling out to make this a Microsoft Office killer. Instantly sharable files and amazing versioning keep the world smooth. I'm constantly using Sheets' API integrations to organize and sort data in real time and present to clients. And I love the Docs outline view.

Drive - The semi-recent interface update has made Drive so much more usable. Extremely flexible and intuitive.

Cons: My biggest complaint about Docs and Sheets is how long they take to start up and load a document. Because there's no native desktop app, these startup times really add up when working with multiple documents. Besides that, I wish Docs had more formatting flexibility so I could create my own heading styles, paragraph styles, etc.

I have two Google accounts - one personal and one for work. Google can't ever seem to open documents or files with the right account, even if I have explicit ownership on one. As far as I can tell there's no way to open a folder or file with a specific account either, so I can't bookmark a google drive folder with a certain account to always open with that account.

Google admin tools are another pain point. G Admin is leagues better than traditional admin tools, but they are still very slow and get this - the search isn't comprehensive. If you search for @company.com, hoping to find all the email addresses and groups you own for that company, you are out of luck. You will get 0 results. Managing group members is also clunky and slow. It uses a very dated layout and doesn't reliably update its display. I often have to refresh the page to actually see the members I've just added.

Overall: G Suite is a must for the modern business. It's completely backward compatible and platform agnostic, meaning you can give your clients exactly what they need no matter how old their tech is.

The Google Suite is a Game Changer for Businesses

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The Google suite provided seamless integration and the ability to collaborate in a virtual environment for our entire growing business. We are a virtual company, which allows us to save thousands of dollars per month in rent. One obstacle for many businesses of our size with talent spread across the country is that working together can be difficult when you are spread out in different geographical areas. The G-Suite provides a suite of tools that allow for virtual teamwork without needing to leave the house. The feature-rich suite allows for everything from file storage, to documentation, from spreadsheets and word processing to executive presentation creation. Our company no longer uses the Microsoft Suite. We have replaced it with the Google Suite, and we are so happy that we made the change. It has increased our productivity and provided a more robust, functional working environment across the team and client base. Best of all it is totally scalable and can be integrated seamlessly, designed to grow with your business and your team.

Cons: The only thing I didn't like about the Google Suite, is how long it took for me to adopt it in the workplace. If I would have know then what I know now....I would have followed my former employee's suggestion years ago when he recommended we make the switch away from the "tried and true" gold standard of Microsoft. I feared that would be a risky move, and that it would take guys like me too long to get comfortable with the product suite. It was virtually seamless and required no 'learning curve' whatsoever. If you are used to using Google Mail and Calendars, you will require virtually no adjustments.

Overall: It has been very positive.

Great if your business isn't MS Office dependent

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The cost is far better than competitors and everything works together seamlessly as a suite of apps. Even MS Office 365 could learn a few lessons.

It is simply more intuitive and easy to start.

You can easily get to an actual human unlike OneDrive "support".

It syncs better to mobile devices than MS.

You don't need an IT department to administer, setup, and use this product.

Works as the back-end for Squarespace email, etc.

Cons: It isn't MS Office based, therefore, if you use a lot of MS Office documents, such as Excel, Word, etc., it converts it to Google Docs when using via web. This makes using the Drive storage not quite as user friendly. You can open it in Office directly to keep functionality, but if you are attempting to open it via web like Office 365, it will be Google Docs based. This isn't a huge problem if you are a company or school that is Chrome OS based, or not terribly dependent on MS Office, but if you are, this may be a non-starter. Some IT departments may also complain. That said, I did work at a mid-sized company (500+ employees) that relied on MS Office a lot, and we still utilized the G Suite for all of our staff. Took a learning curve, but that was it.

Not as robust as Office products, especially Excel and Outlook.

Overall: In general, this is a great solution if your company has somewhat tech savvy employees and aren't confused easily by the difference in OS and cross platform functionality, or if your company isn't MS Office centric. G Suite is glitch free and quite powerful with most of the functionality that Office 365 has with much more intuitiveness in daily use and much cheaper. However, it isn't quite as robust in most programs such as Excel Outlook. That said, you can absolutely use both products in unison, but that begs the question of why, because at that point, you are paying for two products instead of one. One company I worked at avoided MS Office 365 and went with the downloaded licenses, and then used G Suite for all cloud storage/syncing and email. We loved it and never really looked back. Also, while MS Office and MS/Sharepoint administrators will swear that Sharepoint is the only way to collab, the truth is, it sucks. What a horrible platform. We used Google Drive to collaborate and it was much easier to get individuals to work on, tell who was editing, and administer logins, rights, etc. I also used this for a small photography startup and it kept costs manageable and allowed me to quickly setup an organized cloud centric business solution with professional email without much hassle. It is also used as the backend on many website development sites like SquareSpace now, so you have seemless transition with website development.

Capterra loader

G Suite Review

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: G Suite has been a tremendous help to my small business. It's integration of professional email, storage, and productivity tools has been a money and time saver, allowing me to quickly create an online presence. The rates for services are a great value, and include a wide array of versatile and useful applications for both technology products and publication/content management products.

Cons: The main issue I have with G Suite is more my lack of immediate skill in G Suite administration. This has not impacted many things negatively, but only produced some small annoyances. As a small business owner, I'm both user and administrator. Some settings on the administration side have proven difficult to figure out, even with Google's forums and instructions. This has slightly impacted the ease of use of Google products that I did not previously have any issues with, such as Google Maps. For example, using my professional account purchase through G Suite I've been unable to activate some features of Navigation on my Andriod phone, effectively turning off the ability to save addresses. Every time I've thought I addressed the issue, it reverts to the previous state. Not having customer support to contact has left me a bit frustrated with the professional version vs. the features I'm able to make use of as a private user. However, this is also a bit of a side-effect of me being my own administrator - user error or user inability is almost always the fault of the user - I can own that.

Overall: Overall, I highly recommend G Suite for any small business (or any sized business really). The only caution I would have is be sure to map out how G Suite use will impact users' Android systems and use of Google Apps on Android. I've encountered difficulties accessing some features on this platform after switching from a general user account to a paid G Suite account.

G Suite is revolutionizing use of the cloud for business and students everywhere

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Where do I even begin? Well for starters, pretty much the most important things that G Suite can do are free. That is amazing for any student who is strapped for cash. The 2 most important features of G Suite for me are 1) As a scientist, the ability to take experiment notes in Google Docs or make a spreadsheet and share it with my Mentor so that he can keep track of my experiments progress without having to even be in the country. This is good because he travels a lot. And 2) There is an amazing feature on Google Slides where you can give a link to your presentation to anyone in the audience and they can go to the link on their phones or laptops and type out questions that I can then see on my computer!!! This is an invaluable feature when teaching larger classes and students are scared to ask a question and sounding stupid.

Cons: The features in all of the Microsoft office-like programs in G Suite are not really close to comparable to the amount and quality of features in the actual Microsoft Office suite (yet). I assume this will get better with time but for example the variety of transitions and animations in Google Slides is much less than PowerPoint. Also, in Microsoft Excel you can basically code programs if you know what you are doing, and this is just not achievable yet with Google Sheets.

Overall: Extremely positive experience with G Suite. I use it all the time and the ease at which you can convert from Google format to Microsoft Office format is a huge plus, since many people still only use Office. It has overall saved me tons of time and I think really improved my students learning experience.

It's Either G Suite, or Microsoft... Just Choose One and Go For It!

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the integration with G Suite. It's all integrated: email, Drive (file storage and sharing), Docs (Word), Sheets (Excel), drawing tools, etc. etc. There are a lot of powerful 'web apps' built in to G Suite.

Cons: 1) Compatibility with Microsoft formats. We all know that Microsoft Office was king for basically ever. And many companies still use Office. Once in a while, we will send/share a document with a partner and they won't be able to open it (or they are unsure of HOW to open it). Everyone in the world has used Microsoft Office, and there are a few scenarios when we have created a file using G Suite, and our customer/partner can't open it.

2) .PDF compatibility. Where to begin? We all know that Adobe wants to own .pdf files. Everyone uses .pdfs, but you know you need a paid version or subscription of Adobe Acrobat if you want to make any significant edits to a .pdf. There is no built-in pdf editor in G Suite. There are a few 3rd party pdf editors that integrate with G Suite, but none of them are as powerful as Adobe Acrobat, and most of them require a purchase or subscription to get full features. And even then, after paying for a 3rd party 'plugin', you can't make major edits to a PDF file like you can with a paid version of Acrobat. This is half Google's fault and half Adobe. But since PDFs are everywhere, there are certainly times when we can't edit PDFs via G Suite and have to turn to Acrobat.

3) Too simplistic. I think the graphic designers at Google had too much control when designing the apps. Office has more edit and format options. G Suite needs to enable more formatting options while keeping it easy to use and easy to learn.

Overall: Great integration. It's an entire platform that you can use from your laptop, desktop, phone, tablet, chromebook... anything!

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Everything you need for a dynamic and productive office is in GSuite. It has saved our lives!

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I sincerely believe that Google GSuite has adapted very well to the needs of my office. The fact that G Suite provides us with a customized domain for our company provides invaluable added value.

Basically google apps for work has all the essential applications to make an office a productive, proactive, dynamic and technological environment.

In our case we make daily use of Gmail, Hangouts, Calendar, Drive, Docs, Sheets, Slides, Groups. Because it allows us to access all the important data at any time and in any place. All apps are synchronized with google drive, so it does not matter if you are at home or traveling, google apps allows you to access all the content that your team handles. It is as if you are continuously immersed in the dynamics of work.

We use Hangouts to communicate in real time. It also allows us to establish videoconferences between several participants, so we can hold a meeting without being all in the same boardroom.

google drive is our digital repository of all the important data that needs to be shared in the easiest and fastest way possible. While Google docs we use it recurrently or it allows us to create documents and edit them in a shared way.

I truly believe that the Google apps for work has solved many inconveniences. It is an extremely useful ally when it comes to working as a team

Cons: I really have nothing to object to in terms of google applications. I think they are very well thought out, designed to satisfy even the most particular needs of the client.

Overall: The software has a lot of potential for those who know how to use it. we make the most of google drive as a digital repository. On the other hand, hangouts is an excellent communication tool.

It is extremely easy to use. It does not require extensive technical training, nor follow tutorials. anyone can adapt quickly. It's as easy to use as a gmail.

the fact that google apps for work offers: Gmail, Hangouts, Calendar, Drive, Docs, Sheets, Slides, Groups... makes it a platform that has all the solutions for a serious and demanding work environment. Enough to start using google apps for work, so that each app adapts to the processes of the office, significantly improving the performance of it.

The implementation and adaptation of google apps for work in my office was extremely easy. The interface of the Google platform is incredibly simple and intuitive to use.

The google customer service is excellent. you can count on your technical team, they are there to help.

Do not hesitate to integrate google apps for work into your work routine. It will make life easier for you as you have no idea.

Complete seamless office productivity and collaboration.

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: G Suite provides an excellent office productivity and collaboration platform for small offices to large organizations. End users will certainly enjoy all of the familiar Google apps they are accustomed to using in their personal lives and system admins will enjoy the advanced configuration and user settings. Three of the best features of G Suite are its seamless workflow, unlimited storage (Business & Enterprise editions only), and its marketplace of available apps/integrations. G Suite makes it easy to work between apps and keep your work saved. Multiple users can work the the same document and previous versions can be restored should something go wrong. Business and Enterprise subscriptions enjoy the benefit of unlimited storage which is a necessity in today's data hungry world, plus, you won't have to suffer from storage anxiety by trying to figure out what to back up locally and what to save in the cloud. Lastly, G Suite has a great marketplace of apps (free and paid) that provide excellent integration with other apps such as Smartsheets, Trello, and many many more making G Suite an even more powerful business tool.

Cons: Potential cons of G Suite when compared to other office productivity software such as Office 365 include lack of robust tools/features within apps, the existence of too many similar collaboration apps (meet, chat, hangouts) and the standard gmail viewing pane. While the basic office productivity apps (Docs, Sheets, Slides) probably offer more functionality than 95% of users will need, power users will find a sort of disappointment in the tool/property selections and workflow roadblocks. For example, if you want to insert a basic shape in your doc, drag and size directly in the doc is not possible. Instead you must draw out the shape on a drawing canvas before it can be inserted. Manipulating the properties of that shape afterward also is challenging. The second con of G Suite is the presence of many seemingly similar collaboration apps. There is Meet, Chat, and Hangouts. While they do have differences, they all seem to incorporate elements of video conferencing, screen sharing, document sharing, and quick chat. It would be much simpler for end users to just have one unified communications app. Lastly, a con of G Suite is that the mail app defaults to the standard view of listing emails without a preview. Luckily this can be easily fixed in the settings to incorporation a top or bottom preview pane. You can also use a Labs feature to get that "oh so Outlook" feel of a side preview pane.

Overall: Ease of use between desktop web browser and android.

I like it, I guess? G-suite is microwaved leftovers; mostly good but very unevenly cooked.

Jun 22, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: My team can access ALL the bare minimum requirements, including: Sending emails! Storing files! Having a calendar with the aesthetic of a 60s soviet bloc housing complex! And even more! Yes literally everything that I ask G Suite to do, so long as its within its core competencies, it manages to not mess up.

Cons: Except YouTube, which deleted our company page once. And then demonetized it when we replaced it (our commercials about wheelchair equipment were clearly very risque). And then of course there's the admin interface, which is just pants-on-head ridiculous. It takes so many clicks to get to the most minor of things, and then it won't be QUITE the minor thing that you wanted to click, and God forbid that minor thing was about modifying employee phone permissions for Android or something like that because then that thing is bricked.

Google sometimes really awes me with how inconsistent they can be even with their flagship products. I've used G Suite for years now for my business and like I said above: You know what, it's competent. It does this basic little set of stuff really well, and it's really cheap to boot (subsidized of course by scraping our data, I assume). But please Google, step up a few things because three stars is only two stars up from Comcast and I don't want to feel like I have no alternative choice in yet another facet of my business infrastructure. At least if you keep acting bored with your own products then I can keep being bored with them too and not complain too much.

Overall: It's the tapioca pudding of enterprise email and scheduling software. I'll buy it because it's on sale and I'll feed it to a friend if they're starving but nobody's walking away totally happy.

Getting the most from Gsuite

Jun 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Continuous improvements, value added services. Add-ons, Integrations, customizability, scalability, training resources are but a few of the 100's of apps available to G suite users. The more recent Desktop Cloud sync also allows you to treat your google drive folder as any other on your computer. The list goes on and on for the pros. One thing I can say is that if your a small business in need of answers to everything online there will be a tool for you in Gsuite. If you don't know how to code javascript I highly recommend finding some one who does and begin looking at things to automate as all of the GSuite family of products are quite easily added to custom functions using Google internal Javascript Library called Apps Script. Think of everything you do on a computer from a perspective of DRY (Don't Repeat Yourself) when it comes to entering and using your companies data. New customer? add the contact details to Google Sheet and the set up a custom menu which automates any potential work flows for that data. ( like generating shipping labels for samples you want to send )

Cons: Connecting with the right product for your particular need can be seem un-intuitive simply because they have so many potential solutions and different angle from which they may be approached it So adopt an attitude of exploration and take some time to see which resources may or man not be helpfull. Don't be afraid to explore the Developer areas for each app and read a few examples as it will undoubtedly impart new ideas and that will open another idea and so on and so on.

Great suite of apps for creatives and any company looking to create documents collaboratively

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: gMail is a great lightweight e-mail app, that goes without saying. As a content writer, I also love the ability to share Docs, Sheets, and Slides with customers, and have the ability to work on them at the same time through the Chrome browser. I use Google Drive extensively, and the storage space they offer for my subscription price is great value. So much so that I don't even know how much I have, because I never worry about running out of storage. I've only had to connect with the G Suite support team a couple of times, and they were quite knowledgeable and efficient as far as follow up. The G Suite Marketplace is also great, offering several free add-ons or affordable plug-ins to apps for CRM, word counters, WordPress, and other productivity apps. I've used G Suite and Office 365 simultaneously, and both suites offer great value for desktop or browser-based productivity. I will be continuing to use G Suite for the foreseeable future. I would recommend other small businesses, creatives or even large businesses do so that prefer browser-based applications on Chrome, Firefox or other popular browsers. If your companies run multiple iOS, Android, Windows, and Linux devices, it seems the ideal solution for communication, document creation, and file management.

Cons: As a writer, I use Grammarly quite a bit. Unfortunately, G Suite and Grammarly aren't currently compatible. Apparently, that is in the Grammarly roadmap, but it's uncertain when it will be available. I can't really think of any other cons, other than Google Sites is a little clunky, but since I'm not really a web designer and I use WordPress, I don't really worry about it. It would be great to have the option to host a WordPress site instead of using the Google Sites "CMS" I suppose.

G Suite is the tool we swear by the most. Great for all business sizes.

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: G Suite allows us to manage our business communication centrally and also collaborate on documents and projects internally in real time. The best features include 1) Easy integration across the G Suite makes it easy to work on documents, send emails and collaborate (a huge thing for a company like ours). G Suite works with many existing file formats making it easy for us to quickly add documents and files to our drives and emails. 2) Gmail for business is king - The use of threaded emails in Gmail accounts is great (especially with the new Gmail interface), also being able to share files via Google drive and insert edited documents on the file from Google Drive. 3) Google Docs and Sheets allow us to collaborate in our different departments and provide us with real time edits, so we can see who is editing what and when it was edited. The real time collaboration helps especially as our teams usually work remotely. Without sounding like a fan boy, G Suite really competes with the best of the best business communication solutions out there and is great for collaboration and communication.

Cons: Although we are impressed with G Suite as a whole, it is not without its flaws: 1) G Suite always logs you out of your main account even when you tell it to remember your device. This is really annoying even if it is a security feature. 2) Also documents are not always organized properly, when you add a document more than once to your Drive, it will show up there the same number of times. (A duplicate remove feature would be very helpful for this). Also add ons in the G suite app area, do not always work as proposed. Why does one need a plug in for word count? 3) Hangouts is a confusing feature to use. Hangout chat is supposed to be better but we have ended up using our existing third party group communication tool. 4) Mobile Apps do not always sync in real time - When syncing between mobile apps and the web apps, at times, documents do not show up as they were created. For example, we have a large spreadsheet that is constantly updated and G suite mobile apps may crash or take more than a minute to load even on flagship phones because of the constant updates to the file.

G Suite has transformed the way we operate dad to day. I cannot thank Google enough for Gsuite!

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: G Suite has made managing our daily presence on the web fun! The G Suite Admin Console is one of the easiest to use administrative tools that I have ever used. All the resources are right there at your fingertips. Navigating around is easy and make any user feel like a pro almost instantly. Very simple controls all the way down to as granular as you want it to be.

Cons: If there was one thing that I would like to see is more visibility into the devices that we own and manage from within the console. For example, with Chromebooks, we own the Chromebook and purchase a License for use with the G Suite Console. With that said we still are not allowed to have the console report IP address information back to us. The console has the fields listed, but the information is not provided. Google says this is a privacy concern. I feel like that is not a valid concern. If someone is using a Chromebook we own and pay for, and have accepted our TOS agreement, we are entitled to monitor as needed. If a device goes missing, I cannot even go into the console and see if online, or if it is, what IP address it has. This information is critical to determining if it is still in our buildings, or if it is being used outside our organization. Apple has this feature in all their MDM solutions. Whenever an iPad get lost or stolen, at least we can track it and attempt to recover it, or know where to look for it. Google, get with the times on this, you are the only ones not doing it!

Overall: This software has given us the abitility to move into the future with the way we operate and think.

Capterra loader

G Suite has managed our business systems for years and revolutionised how we work.

Apr 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: G Suite comes with a raft of tools. The basics are the office productivity software with Docs, Sheets, Slides and GMail.

The office-esque document tools are more than just basic online editor. They are competent and functional tools that would accommodate 90% of your work. The main power of Google Docs is the collaborative tools. You can edit a document live with other members of your team and see the changes instantly. If anyone has come from network-based sharing, it's a game-changer for distributed teams and ensuring that versions are not overridden.

GMail is much like the free version that you may be accustomed to. It has all of the filters and label functionality that you need to manage your inbox reliably. If you are desperate to use it in other email clients, there is IMAP connectivity and a connector for Outlook. I try and steer my colleagues away from these but the option is there for even difficult users.

Drive is a sophisticated web interface for storing all of your Google documents. Any Google documents take zero space. Other files, such as Microsoft Office documents and PDFs take up additional room as these are "real" files. Using the Google File Stream tool on your PC makes it appear as a new hard drive on your computer. You can access files on the fly from Explorer without having to download all of the files onto your drive. A neat feature of Drive is that you can store files in more than one location, a la Linux file links.

Cons: As Google have expanded G Suite to include many more tools, some services seem to fall behind. The todo / tasks tool feels like it was put together decades ago and hasn't seen any improvements.

Also, there is a learning curve. The language in GMail and Drive is different from standard mail clients and computer desktops. People need to be trained to use something that is, in principal, something that is almost the same but not quite.

Some newer features of G Suite are also paywalled. There are now three tiers of pricing for G Suite - you should check over all of the products and see which one meets your needs and if it's enough for you. Google Meet, for example, is the new version of Hangouts. I'd hoped to use this to replace Go To Meeting but some basic features are only available in the Enterprise version, making the cost exceed the product I hoped to replace.

Finally, you may be looking at Office 365 as a competitor. It's worth noting that Office 365 includes the desktop versions of Office. If this is something you need, the web-only versions of Google's tools may not be enough for you.

Overall: It centralised all of our business productivity needs. As a tool for small businesses it is immensely powerful and has the reliability to be your go to business tool.

Switching from traditional networking may be jarring, but the collaborative benefits make it worthwhile.

Getting the core productivity tools along with extras such as Google Meet for video chat and screen sharing, Google Chat for team based conversations and planning (think Slack), Calendar, Forms and a rich admin interface that let's you control and customise a great number of options for the service makes it huge value for money. You're also supported by knowledgeable Google staff if you need support with administering the system thanks to the included phone, chat and email support.

Would never use another service just for the company email alone.

Mar 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are so many things that GSuite can do that it would be impossible to list all of the pros. I'm going to just focus on email for this review to try to simplify things. The greatest thing about GSuite for your company email is that if you have a parent company, with multiple smaller companies underneath it, you don't have to pay to have email service for every single domain! Each domain can be set up as a subdomain of the parent company and then every user can receive email at theirname@eachdomain.com in the same mailbox! Additionally, you can create a "group" like "support" and it will then work for the main domain and each subdomain in the same group section! You can have them all go into a group messaging system where any of your users can respond, or you can use routing to send them to a ticketing system! Easy Peasy! That's just one part of one product, out of MANY, Amazing!

Cons: It almost always has the ability to perform the function that you need, the only problem is that sometimes finding that information can be a little difficult, specifically finding the correct wording to search for if you're not familiar with the lingo for a particular feature. Additionally, Google support can sometimes be a chore to contact, but once you do get a hold of them, I must say they are exceptional overall! Also, they don't allow API Keys for subdomains, so linking some services like email or maps with other programs to do automated stuff on your behalf for a specific subdomain can at times be challenging.

Overall: GStuie, and Google in general, gives the answer to so many questions and provides so much for such a great price, it is ridiculous to conceive of using anything else.

Perfect for the non-intensive user

Mar 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: When we got the internal note announcing that our company had signed up for Google Suite and we would be migrating to it and its tools, I was genuinely content. All controversy about Google aside, in my private life I had already been using Google's tools for ages because of it's ease of use, cleverness and wide scope in products. I definitely saw the benefit in using the same toolset (and some extra only available in Google Suite / Google For Business) in my professional life.

It's pretty mind-blowing how diverse the Google Suite environment is. The types of applications, supported devices ... it can do A LOT, and it usually does it decently.

This implies that for average users, after migrating everything to Google Suite, they probably won't need many other web-apps or locally installed software to do their work.

As Google is so widespread in day-to-day life, most of them will also adapt very easily to the interface of the applications.

Cons: While Google Suite does a lot of things very well, other applications do few things, but they do it better.

For power-users like myself and my colleagues in a technical department, Google Suite is simply often insufficient. That certain feature which you rely on heavily does not seem to exist in the appropriate app in Google Suite. After searching around on the internet, you usually find lots of similar complaints and open questions and feature requests from other users, many times going years back in history but without conclusive solution.

Yes, many of the missing features and tidbits could be overcome with custom scripts. But why fiddle around with that if you know for a fact that other software which you used to use does it out of the box?

Eventually the goal of having everything in one single ecosystem is not really met because the userbase is back to using their other web-apps and software, in order to overcome the missing bits and hurdles. You end up in a situation where "most" of it is stored and done in Google, but not all.

Overall: Main benefit was bringing a lot of offline data and applications online, allowing co-operative working.

Best Cloud Eco-System Available

May 01, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Unless you're an Apple user (which, as a recovering Apple fan, puts a lot of roadblocks in the way of your computing experience), you have two choices for an integrated cloud suite - Google or Microsoft. While the latter caters to larger businesses, and has a comprehensive if dizzying collection of tools available, my experience on that platform was terrible from a small business owner's perspective. My brief experience with Office 365 convinced me to return to G-Suite (formerly Google Apps), which I recommend wholeheartedly. It is an easy, very fast, totally extensible system with good (not always the clearest) support. And everyone plugs into it. Gmail vs. Outlook: I was an Outlook holdout for many years, but then realized that a little bit of training and time acclimated me to Gmail's interface. I continue to use Office programs, but occasionally use the Google Docs, Sheets etc. - which are handy for collaboration. I started using Google Apps in 2011 as a sync backup solution when I lost data in a HD crash. Since then, I put all my docs into the G-Drive folder on my laptop, and have never lost a document since. I upgraded to 1 TB of storage, so absolutely everything is in the cloud, and syncs to my system.

Cons: As mentioned above, their support and documentation can be a bit opaque, but they are available on the phone if you really need to talk to someone. Microsoft's cloud initiative has been good because it has forced Google to be more responsive to customers. Otherwise, I have no complaints. One piece of advice: make sure to use the two-step authentication on all of your Google accounts (-Gsuite, Play, Wallet etc.) to avoid getting hacked. Google won't hesitate to blame you and charge you for anything on your account, even if you can prove that it wasn't your charge.

G Suite Great for Public Education Market

Apr 24, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have been using G Suite for Education for over 6 years, at two different school districts. Google has made huge strides for both in the classroom, for common user use, and overall IT Administration from the the backend. There are Pros and Cons in both G Suite and Office 365, if you are looking for a comparison. I personally feel they both have their own spaces where they excel. For what all you get with G Suite for Education, it's hard to pass up and not implement at some capacity.

Pros: A complete cloud-based solution, that's not dependant on thick-client software installs to operate. Easy collaboration for the G Suite users, a crossed all their G Suite Apps. For Education, it's free. So you are able to take full advantage of the entire G Suite Package at no additional cost to the district. The IT Administration on the backend is very easy to manage, in comparison to other cloud-based solutions. Great training materials online. Which includes the ability to spin up a 30-day test domain to practice with if you feel the need. I did this when I completed by Google Admin certificate.

Cons: Since G Suite requires an internet connection to operate, you have that inherent dependency on a reliable internet feed, with adequate bandwidth. Since the solution is completely cloud based, some of their Apps are not as feature reach as their counterparts. Such as Microsoft's Office suite. The support has been both a pro and a con for me in the past. I have had great success stories with their Support team, but I have had downright horrible experiences as well. So, like many solution support offerings, it all depends on who you get and what the situation is. Security has to be brought up and considered anytime your looking at a cloud solution to host your data. In this particular case, I found their security and forensic tools lacking in comparison to Office 365. However, there are 3rd party solutions available that can plug into your Google environment and provide you a high level of visibility and security.

Recommendations to other buyers: Yes, just do your homework on what are all your company/district's needs and concerns are first. It's a great solution for what it offers. However, I would suggest performing an assessment of multiple solutions first, and see how they stack up to your needs.

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Day One User - Never leaving.

Oct 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Hard to know where to begin with a product that encompass your entire business. The price is absolutely spot on for the amount of functionality you get. As an administrator, I can add new users in 5 minutes or less. My domains are part of the system so making system wide changes are a snap. Any small to medium business will benefit from being on the google platform.Docs, Drive, Sheets and Apps work seamlessly together to give you an organized organization.

I am able to control the apps, including phone apps, used by my users. I can add and enforce the use of company wide third party apps. I am able to control the look of the email sent by my users. Especially signature lines. The GSuite Marketplace is huge! Third party developers have addressed almost every issue dealt with in running a small to medium business to give you a look and feel of an enterprise sized company.

Ease of use, the familiarity of Gmail and a full suite of collaboration application that can be used on any device. It's the ultimate suite of products to be up and running in a matter of hours. Two tops.

Cons: The Sheets and Docs sometimes have issues translating Microsoft documents and PDFs can be a pain at times. You need to find the right third party app in the market place to correct these issues.

Overall: The price for the value cannot be measured. It's fast, easy and organized. Users have little or no learning curve to get up and running. Any size business can benefit but I feel for small to medium companies it's essential.

G Suite is my go-to for group-work in any setting

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is how easy it is to use. Everything is intuitive and there is no learning curve, which, in a world where immediate gratification is king, is very important. In addition, auto-save feature in google drive is certainly a stress-reducer, no concerns about lost data as long as your internet connection is stable. Also, I like that google drive is free up to a certain GB storage level. Only if you are sharing big data do you need to actually pay for the service. I only use the word processors and presentation software, and I am nowhere near my limit on my free account.

Another thing I like about the g-suite, is the beauty of gmail. Everything is quick, clean, efficient, and easy to use. I find it to be quicker than the other email services I use. Having a gmail account also offers easy login to lots of various websites, instead of creating a username and password, you can just log-in through your google account, I love it.

Cons: To be honest it's difficult to think of cons for the G suite, but when dealing with software like this there is always the issue of compatibility. It would be unfair to say this is a problem isolated to the g-suite, it is more the nature of data-sharing over different platforms and OS's.

Overall: My overall experience with G Suite is excellent. Meeting up with a new group for school, work, or recreation, and being able to seamlessly throw together a collab-document is awesome. The G Suite is always my go to with group work and collaboration.

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If you're trying to scale a small business, you can't do better than G Suite

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As someone always conscious of costs, I put a huge premium on "free". The fact that you can leverage Google's entire suite (Calendar, Gmail, Hangouts, Docs, Sheets, Slides, Forms) for $0 makes it a must-have tool for every professional regardless of industry or job title. The integration across products makes using the G Suite incredibly intuitive to use and no other suite of free products matches this level of quality.

Cons: While Google hasn't had any major data breaches, the possibility of having sensitive information leaked always exists. This isn't an issue that lies solely with the G Suite but it is still something to consider.

Not all products in the G Suite are home runs. Google+ was shut down in April 2019 for a reason and Hangouts is now nothing more than a glorified conference line. If you're a specialist that needs advanced spreadsheet capabilities or more creative freedom, there are specific paid products that will suit your needs much better. If you're a large corporation with money to spare, Microsoft and Adobe products will provide higher quality results.

Overall: Gone are the days of saving everything to your C drive and emailing documents around. The G Suite provides a range of functionality that often costs thousands of dollars a year (if you're using Adobe or Microsoft products or even just leveraging a server). While each individual product in the G Suite isn't the best, overall the integration across products and the sheer breadth of what you're able to do makes the G Suite a must-have tool for any individual or small business.

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I honestly don't know why any business would use anything else

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: By far the best part of this software is the ability to integrate with just about anything. Whether it's your Android phone or one of the thousands of pieces of software that integrate with it, I NEVER have a problem when choosing any other piece of software.

Most startups create apps that work with G Suite first, so all the cutting edge plug ins and tools are always ready to be used. Even companies that have been around awhile just stick with G Suite and Outlook as their only integrations.

It's basically the deal of the century. Not only is the email flawless, straight forward, and well integrated...but you get Google Calendar, Sheets, Docs, and many many other Google products all centered around your business account. It's just too easy, and I use ALL of those things so regularly that I take them for granted. Nowhere else can you pay and basically have all the tools you need to run a business.

Cons: There is literally nothing I don't like about this software. The admin panel can be a little confusing, but their support team is always top notch at helping me figure anything out.

Overall: Too many benefits to list. Spreadsheet software? Check. Docs? Check. Shareable to anyone and everyone to collaborate in an instant? Check.

Single sign on at millions of business tools and websites, thousands of extensions to help manage your work, and easy administration to set up or remove employees. It's a dream for any small business, and it's a necessity for any large business that wants to stay on the cutting edge.

G Suite + Education is great

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use this in an educational setting with teacher and students, so please note that my experiences and review is based on that. Here are the pros:

- It is constantly growing, improving, and getting better

- G Suite comes with access to Drive, Docs, Slides, Sheets, Forms, etc. There are so many phenomenal tools for going digital here. Google essentially enables you to do whatever you need through the Cloud with G Suite.

- It's user-friendly and simple to use. It's easy to learn to use, as well.

- There's great support and help sites.

- If you can't do something with the platform alone, add-ons have been created by independent developers that give the tools/platforms more capabilities and power.

- It's cloud-based, so collaboration is easy. No need to email copies and copies around... there is one copy that we all collaborate on in the cloud.

- Everything is constantly being saved in the cloud. No need to worry about a computer crashing, etc. It's being saved in real-time.

Cons: No major cons come to mind. I suppose it can seem expensive, but not when compared to competitors. I would note that some of the platforms (Docs, etc.) do not seem to have the deeper strengths of other competitors; however, I would estimate that 98% of users will be fine. Very few people actually use or need all of the EXTRA stuff in their profession.

Overall: Love it! Big fan. Highly recommend you shifting to G Suite.

The Familiar Google Productivity Suite, but for Business

Apr 16, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: G Suite is a business-oriented version of the popular Google productivity programs, such as gmail, docs, sheets, and others. Because the Google productivity apps are free and link with the nearly ubiquitous Google account, transitioning people over to G Suite should be a breeze.

G Suite integrates all of its programs under a organizational umbrella. Having the organizational structure grants much more control compared to something like a Team Drive on Google Drive may have. the Suite also has Hangouts Meet and Chat for communication with other members in an organization.

All of the benefits of collaboration, file sharing, convenience, and inter-connectivity from the free versions of these programs is carried over from the free versions of the G Suite apps. G Suite Also provides granular control over emails addresses, emails, and files through admin control.

Other benefits of the G Suite subscription include direct customer support; a Google support agent will directly help you with issues you have, a benefit missing from the free suite. Also, even the base subscription of G Suite will grant each user double the amount of cloud storage compared to the free version of Drive.

Cons: Transitioning a business can be tedious depending on the size of the company and the current suite they may use. Two issues that might crop up are migrating existing accounts to G Suite and . The latter can be attributed to corporate inertia, change can be good especially in the form of G Suite.

The Price of G Suite must be considered, especially at the higher price tiers since pricing is done on a per-user basis. This means that the cost of the suite can stack up, but the productivity benefits from using G Suite will arguably make up for it.

There are some puzzling aspects of the Suite, likely a result of it being closely related to the more consumer-oriented free suite offered by Google. G Suite may ask personal information that may not be important for business use like a birthday or gender more tuned for a social profile than a business one

The complete solution to your every need!

Sep 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Almost everyone uses G Suite on daily basis. Whether it is Gmail, G-drive, hangouts, Docs or Sheets. With such an excellent package of tools, that is free for non-business organizations, G suite is definitely the best companion to every home user, students, and teachers. Collaboration with other team members is one of the highlights of using Docs and Spreadsheets. We would create content calendars for our clients, discuss, finalize and share with the client for feedback. And to add more, the versioning is just perfect when you want to track changes, or to simply go back and reconsider on an old idea or design after you've scrapped it or experimented or something different, or simply deleted it by mistake (happens more often than you think!) If you go with the business plan, you can customize the domain name of your email and utilize the full suite with much more additional cloud space for a really low price.

Cons: Moving old users from Outlook and office to using G Suite is not easy, mainly because most of them just felt uncomfortable using online apps/tools instead of the typical offline programs. For power users, G Suite might lack some of the advanced functionalities Microsoft Office might have. However, this shouldn't stop you from using it, most of the basic functionalities of Microsoft Office are implemented into G Suite, and they are what most users need.

Capterra loader

I couldn't imagine not using G Suite for my business

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I have used G Suite for more than one business venture. It works great and really is a good value for the money (in most cases). I could understand that if you have a large organization the costs could add up quite a bit. I use G Suite along with all other Google apps and it works great. Very user friendly for those that aren't very tech savvy. As the Admin, it's very simple to manage your users, manage permissions, etc. I just ask myself "how hard would it be to have these same features but custom build them myself?" and the answer is "it would be very very difficult." It would also probably cost me more.

Cons: Sometimes you run into issues with G Suite. Not often, but sometimes you'll run into problems when you are logged into multiple accounts under 1 browser. Take me for example, I will often have at least a few Gmail accounts open (personal, business, support, junk email, etc.). If you ever get up to about 5 accounts logged in at once, you start to run into problems and you'll get logged out of all of them at once.

Also, the support is pretty good, but only once you're able to get ahold of them. It takes many steps to begin talking to a human. One time I had to do a big migration of data from one to another, and the process wasn't very simple. I had to get in conact with support and they were helpful but only once I jumped through every hoop to get there.

Capterra loader

Undoubtedly, this is one of the best software I could use

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I will not tire of praising this Google service that brings with it many interesting software and tools for the new work demands and its connection with the current market.

The benefits are inexhaustible, storage service in the cloud, preparation of documents, databases, calendars, working groups, updated news, chats that can be connected at the enterprise level, among other tools that only increase productivity and performance in my business.

Thanks to these tools we have been able to link in a more direct way to each of the workers of the different departments, generating collective goals, making real-time reviews of the products produced, adding new perspectives in the tax and fiscal field, and we have drawn visions of the future, based on collaboration between different work teams.

Cons: Although these new packages of services hosted in the cloud are a great solution that optimizes resources and functions of use, it also has its cons, since the internet is essential for them to function optimally. When the Internet fails, Google G Suites begins to fail, these failures significantly reduce the operation of work teams, limits planning and forces us to return to traditional devices (external storage units) to complete the planned activity.

Overall: Google G Suites brings in itself a series of solutions of great interest to any company interested in expanding their work horizons, providing them with services that connect you with the globalized world.

Using this software in our company marked a before and after in our operation and therefore I recommend it

The best suite of productivity tools, especially for small businesses!

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First off, we're grandfathered into the Free tier, so we can have up to 50 accounts absolutely free. I know most people can't get it anymore, however, even the paid price is not much. When you consider all that you get, it's totally worth it! Gmail is obviously the best part, not having to deal with mail / Exchange servers or Microsoft Outlook. There's no need for any Office software either. You can easily replace it with all the different parts of G Suite (Docs, Sheets, Slides, etc) and even get some cooler things like Forms (be able to solicit form-based responses directly into a Sheet). Managing users, aliases, groups, security controls, etc. is simple from the web interface OR the Android app (my favorite). I can't imaging trying to start a small business without it.

Cons: I may well have a unique complaint simply because of being grandfathered onto the Free tier. Sometimes we feel like the unwanted child because we're not a "paying" G Suite customer like all the new people who sign up, and we're not the free Personal users that Google likes to experiment on. So we end up in a limbo-land where we're the last to get updates, new features, etc. Again, all that could be eliminated if we upgraded to the Paid tier, but so far it hasn't been TOO much of an inconvenience to justify the extra cost.

Overall: Being able to start a small business with little overhead

Great collection of applications, suitable for all business types.

Aug 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The application has made it possible to use our firm's custom mail addresses and this gives a professional touch and boosts the traffic of our official website. Another superb feature is that we get a storage space of nearly ten GBs, free of cost! The searchability feature is just awesome, you don't have to hunt too hard for your old emails. The best feature is the spam folder where you can redirect all your troublesome emails to, hence we don't need to put an effort to delete them. You can connect to the applications and access them from any remote location via your smartphones or tablets. If you are shifting from MS outlook to GSuite applications, you can make use of the synchronization feature. All the services including the Gmail, Gdrive, tools for drawing, docs are built into the application. The application is very simple to use, thanks to all those tutorials and the interface provides easy navigation.

Cons: Minimal opportunities for customization. You need a good internet connection to work with the application, so there is no provision for offline work. It is indeed a tedious task to retrieve the deleted data. An admin can restore the data, but he has to do it within a defined time frame of twenty-five days from the date of data deletion, and if it exceeds twenty-five days, your data will be deleted permanently!

Google Apps Is the Best Email and Collaboration Tool on the Planet

Nov 26, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: There is so much to say about the magic that is Google Apps. It is the only software we recommend for email, and the entire suite is killer. We recommend and install Google Apps for over 95% of our clients. What makes Google Apps amazing is the fact that it's not just a step up from Gmail with professional addresses, it integrates with everything. Companies build around Google Apps, making it compatible with everything and very smooth. My favorite things about Google Apps for Work is that it allows businesses to work from anywhere anytime. I can easily save things to Google Drive, share them, collaborate on them, build solutions and systems that just work, no matter what I'm doing. So many businesses are stuck on "server email" with Outlook have problems - these are my favorite people to recommend Google Apps before jumping to 365. Don't get me wrong, 365 has come a long way, but there just isn't a comparison.... I LOVE LOVE LOVE Google Apps for Work, have several accounts for all my businesses and recommend it be the first piece of business software any establishment purchases before any other.

Pros: *Business email on an interface that the vast majority of people are already familiar with *Collab on anything, documents, spreadsheets, presentations *Google Plus photo backup is my life as well as the biggest lifesaver consider all these phones are getting rid of expandable memory. Auto Assistant removes photos from your phone that are already backed up to free up space on your device. *Email, Docs, Sheets, Slide are 100% mobile and you can access them anywhere *An entire marketplace of apps that can help create an ecosystem of productivity and efficiency that can literally eliminate a staff member and save your business on a salary *Integrates with EVERYTHING

Cons: I would like to see these things added" Ability to upload your own custom fonts to Google Docs, Sheets and Slides, and more fonts for email signatures and add more custom email signatures for mobile devices. That's all I can really think of at the moment, everything else is pretty awesome. But these are important for brand design, so I hope they get added eventually.

Capterra loader

You don't even notice how it will integrate your life indispensably!

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: G Suite became an indispensable part of my life. I use it for years in my personal and business life.

Gmail is my favourite email provider in the market. I really don't bother to use others because it meets all my needs. I can access my accounts from anywhere with just one click. I can interchange between accounts very easily. There are also some cool features of Gmail. For example, did you change your mind immediately after sending an email? You can get it back before it's too late. You can unsubscribe all of the mailing lists that you are obliged to sign up with just one click.

Calendar is a life organizer. Seriously, I plan everything (meetings, holidays, parties) using Calendar and its reminders. It is really helpful if you have a busy life.

I use Drive to store and organize my files. It is nice to store your files in the cloud so you don't have to worry about losing them or about storage limits.

We use Docs and Sheets in our daily business life instead of Office tools. Online documents and sheets make it easy to share and increase productivity in a workspace.

Cons: There isn't much to tell as cons. The admin panel may be more user friendly but you figure it out eventually.

Overall: G suite is definitely the best internet tool for everyone, especially for organizational purposes.

G Suite is a powerful solution for schools!

Mar 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have a G Suite for Education account, which is free. That's a HUGE benefit that Google gives schools and we don't take that for granted. The value provided by these tools for collaboration, communication, content creation, data management, storage, and much, much more is phenomenal. As an institution that uses Chromebooks, the device management available through G Suite is also excellent. The suite of apps are easy to use and manage, and since our users are already fluent in the Google ecosystem end-user training is a non-issue.

Cons: There are really very few disadvantages of the G Suite set of tools. There are always improvements to be made in the individual apps within the suite, but G Suite itself is quite robust.

Overall: We moved from a combination of Microsoft Exchange and POP mail servers to Google Suite approximately 10 years ago. This move significantly reduced the time required to manage email, spam filtering, and retention policies. We are now in the process of moving our data from a Windows-based file server to Team Drives. We are planning to implement Google Directory/Active Directory synchronization in the near future for improved user account management. The offerings available in G Suite for Education has met the needs of our faculty, staff, students, and administrators and continues to provide new opportunities for process improvement and increased efficiency in our work and school environment.

Best free software suite

Feb 07, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: G suite offers free tools to software that is comparable to microsoft. I love that there is such a variety in programs available for anything you need. As a student, or small business owner it really does a great job making tools available for your every use. I like that everything is web based and I have the ability to get my files on the go, as long as I can log into the platform. This is huge since you don't always have computer access and your phone is always with you. I also like the helpful guides google posts no matter what you need help with, you can always find an answer without reaching customer service.

Cons: Well, you get what you pay for and in this case you don't pay anything. Some tools like google sheets doesn't work as well as microsoft excel, and if you are used to excel's tools and functions it takes a little bit to adjust to sheets. Some menu items don't makes sense and should be more apparent and so they need to change the organization setup a bit to be more useful. Something as simple as changing the cell format should not be under a menu and their filter/sort options are extremely limited, only being able to sort a-z, and by the first column.

Overall: Overall, its an amazing set of tools for free that integrate with your email and keep everything available on the go, anywhere.

Capterra loader

G-Suite is the ultimate productivity tool for many businesses.

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What makes G-Suite so powerful is the connectivity it has to the tools that are on the platform. Our team relies heavily on/uses a combination of Gmail, Sheets, Drive, Docs, Calendar and Hangouts on a daily basis. I also like that it is accessible and very intuitive on mobile devices. On days when I'm not on my desktop, I can access, edit, send, and complete documents in a manner that is user-friendly and not destructive to my productivity. In fact, as the leader that overlooks many divisions, Google Suite enables me to only focus on work some days that can be done from my phone. This allows me not to get too much into the weeds with the creative process, and to trust my team's work. My role becomes more of a leader versus a creator.

Cons: Just like many web-applications that are hosted in the cloud, you need an internet connection to make it work. Google does offer offline editing of documents, but only when you download the files in advance. Also, as a MacOS user, I find it difficult to sync in a manner that's seamless.

Overall: Google helps us create meaningful work for our clients and our internal team by allowing all of our documents to live in one collaborative space, and for communication to be seamless between team members. This is a great benefit because it saves time and optimizes productivity.

Capterra loader

It Just Works

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and familiar to anyone who's ever used gMail. Intuitive and increasingly packed with features. Interactive and integrated - E-mail, Documents, Calendar, etc., etc. And of course - secure, secure, secure. If I could design the perfect online work environment I could hardly do a better job that the ease of Google coupled with bank-grade (128 Bit) encryption.

Cons: The only real shortcomings to G-Suite involve either features (which are being updated all the time) or the fact that G-Suite is optimized for the Web (great for keeping it nimble, but..), which leaves something to be desired when you've gotten used to desktop-based software. In other words, there are trade-offs when using G-Suite applications over, say, Microsoft Office (the standard). The compromise is to use Office 365 and save work on, say, Drive; or synchronize G-Suite e-mail with Outlook. To that extent, Office becomes something of a front-end to G-Suite, which is doing the heavy lifting and keeping things saved online in the background.

Overall: Can't really say enough about using G-Suite to run my office. It literally has everything a small, professional office needs, without unnecessary extras. And as noted, features are being added all the time, so eventually G-Suite apps will be as feature-rich as any others. In my view, it is a win-win.

It's the bread and butter of digital communications

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The G Suite is a seamlessly integrated group of apps and functionality that never ceases to provide exactly what my office needs. As a creative professional its value to me is endless, from storing my work, to creating easy, beautiful spreadsheets, documents, guides, and more, all easily shareable. I've tried other apps for these purposes, but always end up coming back to Google because they've really taken over every aspect of what you need in an office or studio. The G Suite is just so much easier to use than any other apps out there right now, and stronger as a brand and UI. I highly recommend!

Cons: As with any suite of products, there will always be a couple of things that aren't perfect, but I have yet to find them. I'm sure any user will run into one or two problems no matter which brand they choose, but at the end of the day, G Suite is the most convenient of any by far, and integrates easily with any other program (ie, Slack), so it's really not a fair comparison. As far as things I'd personally like to see re-visited by the developers, just an overall buffing out and smoothing of UI for various smaller menus in-app, gmail, and simplify in those areas where there seems to be a few too many choices. Otherwise, it's excellent.

Was convinced into trying and have never looked back

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how good G suite is for collaboration. It is truly fantastic to be able to work with others (across the globe, or just across the room) using such powerful tools.

It shrinks the working world, and truly makes collaboration not just possible but absolutely the norm.

Cons: When I first started using G Suite there was huge things I missed about previous software and it didn't have the same capabilities. But that's another thing that's so fantastic, it's always being developed and improved. And it isn't just for form, the function is akways improving.

Overall: I've helped clients move their whole operation onto G Suite. For one client in particular this was revolutionary as she'd had a frustrating time with computers crashing and losing work as they were starting up their charity. She loved that she could do work and not worry about it saving. Not only that, but she could pick up on it on any device at any time.

For me that's a huge benefit. I was in the bath the other day when I was contacted by a client who urgently needed some files she had misplaced. To be able to email them over immediately, straight from my phone, it's just amazing.

Not only do I always have access to my files, I always have the software I need too, and they don't have to take up precious space on my computer. I couldn't imagine going back now, it is absolutely the best tool I use every day (for both business and personal) and constantly reccommend to others.

Capterra loader

The enterprise version of Google's web properties is solid

May 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: G-suite includes all of the familiar google tools (gmail, drive, hangouts, sheets, docs, etc) with administrative access and management tools. Services and features can be enabled/disabled.

In our (EDU) case, there's also unlimited quota.

The management tools are surprisingly complete, allowing access to things like mail logs, spam control and white/black lists, sortable views for user access and usage, and so forth. The administrative tools feel like they were designed by people who've been in the IT management role previously.

Online help pages are thorough and useful.

On top of that, I've found customer support very responsive on the rare occasion I've used them; and responsive in a technical no-nonsense sense, rather than the mix of form responses and unhelpful tier-1 one experiences with most companies' tech support.

Cons: The Google administrative UI sticks to their classic, spartan design aesthetic. At times it's unclear that there's additional layers of options hidden behind inconsistent design elements (oh I can select that entire area?! I was looking for a "+"). I've often had to google (heh) for how to do what I want, only to find it was on the page that I already looked at, just hidden.

Google Apps, the ONLY Solution for Small to Medium Businesses

Sep 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've always used Gmail as my primary choice of email provider, and when I found out that I could use gmail with all of my clients and my own business to manage webmail for any domain it changed everything! I've used it for organizations with as little as 2 members to 5 to 10 to 20 and even 50.

Pros: The setup is a cakewalk, the features are undeniably overwhelming, and the price is unbeatable. Microsoft can try to compete all they want but there is no competition. The ability to directly integrate with other business apps, CMS tools etc makes it the one and only solution. Access control and Google Drive features allow this simple easy to setup solution cover all of the bases on a budget and more! You can even use MDM features and manage all of your business devices, apps, security, enforcement, etc.

Cons: Google Drive is great, but it is difficult to use and can be a little clunky at times. This is really the only complaint I have at all with the service, and its not even a necessary component as most people don't even use it.

Recommendations to other buyers: Purchase Google Apps for your business and you will not be disappointed. It works for Law Firms, Government Organizations, School Systems, Small Businesses, Marketing Firms, Web and Graphic Design Studios, and anything really. If you need a feature, you can bet there is an extension, app, or built in ability to do it. I've never once failed at achieving my needs with this tool.

Capterra loader

The best tools for frelancer teams

Oct 31, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like the most about the whole G suite is the automatical synchronization, I don't have to be remembering all the time to press save everytime I am editing a document or sheet inform.

Plus, the fact that I can share it easily with my partners, colleagues or students make it easier for revision, and such, for example one moment I could be writting a document in google docs, sending the revision via gmail, and having my partner making the proofread in realtime, or discuss it via hangouts even in a continent away from each other.

Cons: Not much besides that the offline options are just a back down, I mean you can still work on the presentations files, or documents, but that is to expect for, example, an email if you don't have internet around. Besides from that, I think there no remarkable downside from the whole suite.

Overall: My experience with has been marvelous, I am a content creator, teacher and music composer,and for me features like "instant save" or sharing documents in real time, having a hard drive on the cloud that automatically save my files, books, documents, calendars and everything makes my work easier, and I can focus more in the productive part of my profesion, than in thinking if I did store well enough a sheet, a document, if my partner received the mail or anything of the above.

Easy to set up and very nice to use

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: G Suite is so easy to use and it's awesome because it allows you to sync with all Google products. The setup is so easy as it guides you through everything in detail step by step. You can sign into G Suite using Gmail and you can use it on almost any device. G Suite is just a like a Gmail account but it is with your own domain. G suite allows you to send emails super easily with your own domain and it allows your team to collaborate better. You can edit and work on Google Calendar, Google Docs, and many other online softwares and tools for free and in real time. Everything about Google products like G Suite is fast and most of the things are free to use. You can control your team's projects and communicate with them much better. The support is top notch as it has online chat, phone, and email for whatever is convenient for you (but I guess it comes with a price, the monthly price per user). G Suite is fast, easy to use, and very straight forward.

Cons: G Suite does have a few bugs like not being able to create an account on YouTube the first 30 days your G Suite account is created. Other than that, the pricing is a bit steep compared to how it was free a few years ago.

Excellent service for almost 10 years now

Sep 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: G Suite has been an excellent tool for our small business. We started with just 3 employees and have grown to over 50. G Suite gave us a simple and full featured system that included email, calendaring, word processing and spead sheets for much less than Microsoft's offering. Because Gmail is so universal, our employees all had experience with how stuff worked and so it has basically required zero training across all the employees and years we've used it. We appreciate that Google has continued to up the storage that is included and added new features over the years.

Cons: The G Suite is cheap because the support is done either through forums or searching through help articles. If you're not technical or don't have technical staff I imagine it would be hard to get it up and running. When things go wrong it can be super frustrating since there is no number you can call to get help.

Overall: We use G Suite for Calendaring, Email, Documents mostly. We also have tried their Slack competitor and are closing following the work on Google Voice which would potentially allow us to replace our phone system. We really like the features we get for the price that we pay. We feel like it is a better value than what others are offering and it is tools that people already know how to use.

Capterra loader

Powerful business-grade collaboration suite top notch

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: G Suite (formerly Google Apps) is something we have been using since our server host began to allow domains to utilize it. We are on a super-free and charged 200 user account, more than enough for our purposes. It combines every single core function we need, from GMail, the entire Google office suite, Drive and really, the entire Google ecosystem for small business and enterprise.

As an admin, G Suite offers incredible granular control of the entire system, right down to app access, password changes and enforcement, the ability to add accounts, up to the limit a given plan specifies and a vast third party outside marketplace to extend the abilities of G Suite with a variety of apps that Google has vetted.

Cons: If you use Android smartphones, G Suite does not allow users to leave reviews on the Play Store and certain key functions of Google Assistant are deprecated for G Suite users such as dictating and searching for emails on the Gmail App via Assistant.

Overall: G Suite's collaboration function have allowed our editors to converse, change and collaborate directly with our writers in real-time via Docs. That is a HUGE benefit for us so we don't have to resort to webcams, which can be unreliable or use too much bandwidth time.