Who Uses This Software?

For businesses of all sizes.


Average Ratings

2518 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online

Vendor Details

  • Microsoft
  • www.microsoft.com
  • Founded 1975
  • United States

About Skype for Business

Collaborate with your coworkers and clients remotely through group video calls, screen sharing, and messaging.


Skype for Business Features

  • Application Sharing
  • Chat / Messaging
  • Electronic Hand Raising
  • On-Demand Webcasting
  • Presentation Streaming
  • Private Text Chat
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Streaming
  • Whiteboard

Skype for Business Reviews Recently Reviewed!


Capterra-loader

This is a great tool for organizational communication

Aug 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: initially its very similar to the Hotmail messenger that thousands of people are used to, its simple to use very intuitive, you can create list of contacts and groups, but also it allows you to search by name, orgchart or any other field in your active directory or ldap books.
there is a mobile version that allows you to been connected while not in your desk, and if you miss a message you receive an email indicating that you have pending communications with somebody.
there is also a functionality for creating room group chats and instant meetings.

I also use a lot the IP/Phone functionality and have call forward to my mobile in case that somebody call me when I'm not online, so I don't miss any phone call, it syncs very smooth with your mobile phone directory so also allows you to search in your contacts to place calls from your mobile phone by using you ip phone avoiding the costs of your phone company, to me this comes very handy due to the number of international calls I make, so helps me to save money in that matter.

Cons: sometimes when you miss a message in mobile you don't have the ability to recover the message, which its kind of annoying, I believe its glitch in the system, cause it opens the chat window but you cant see the message you received. this only occurs in the mobile version, the desktop version runs pretty smooth.

Overall: it improved a lot the way I can communicate with the business, as an individual who works with global clients where communication is critical for the business, this toll is a great solution.

Capterra-loader

It is a tool that allows the possibility of effective communication

Jul 30, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros:
Skype for Business, allows access and communications to people who are related to work but for physical reasons are not in one place or very dynamic organizations where people have some freedom of action in their work, traveling from one place to another. Another, the interesting thing about this tool is that, because of its simplicity, it facilitates interpersonal communications, either from interest groups, from positive things, in addition to real-time video calls, documents that can be shared between users can be attached. that are part of a local network of joint work or people invited to participate in the video conferences, other of the crucial tools of this software is that video calls can be recorded, generating records of each opinion or activity made through the program, we must highlight the button of events and its versatility since it allows to create an itinerary that is visible to all aggregates that interact with a specific user.

Cons: The most obvious difficulties are in the manipulation of the program, usually people do not delve into the applications that this version of Skype has, since it is very much associated with the version used for social networks, the other thing is in the support stability is needed in the internet service provider so that the experience with the program is of the highest quality in terms of audio and video. It is also important to note that few use the internal mail of the program as people rely more on the visual audible and leaves in the background the tools of deeds and therefore underutilize the sending of documents, also the access through the database that the organization has in terms of institutional mails that at certain times there are limitations among other people keys that are not adhered to that kind of institutional intranet established by the program.

Overall: The communications offered by this tool allows users to remain united to a work network that facilitates institutional interaction through video calls and chat to coordinate and implement the tasks of the organization

Capterra-loader

easy communication with colleagues, clients and family members inside and outside the organization

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In the company we have it configured with the telephone exchange and we ask for portability to communicate from anywhere in the world at local cost, which gives us a savings in long distance call costs when we travel.
That the Skype client for the cell phone is totally free and its operation is the same as that of the notebook.
In addition, the federation is active, which makes it easier for us to communicate with our suppliers and customers who have Skype for companies or staff, and we can add our contacts to family and friends who use personal Skype.
The capacity of people added to a conference or video call is very facilitating to give courses, seminars and hold meetings of projects at a distance.
Being able to work remotely reduces personnel travel expenses by a high percentage.
The look and feel of the Skype client makes it intuitive and does not need a course for its use.
Last but not least, the integration with all Office 365 products makes Skype bring us closer to our collaborators when editing a document, writing an email or in the process of assigning tasks in a project.

Cons: In my opinion and experience, I think there are two things I do not like about Skype for Business:
The first is that when you are outside of a Wifi and you are in a country that your cellular data connections are not very good, the quality of the call is affected, but I attribute it to an external factor.
The second is when making a call the waiting time to listen to the dial increases to 2 or 3 seconds, it seems nothing but for a secretary it is a long time.

Overall: saving in time and money of the company for communications and teamwork.

Capterra-loader

The Best Software All-in-One for Communicating via Chat, Voice and Video Calls for your Bussiness.

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: -Good Quality of Voice and Video on the calls.
-Up to 250 participants can join the same meeting.
-You can schedule your meetings with coworkers in your agenda very easily on Outlook, when the meeting it's about to start you get notified by email.
-Easy to setup a video conference for non technical Users.
-Easy to for sharing content files between your contacts.
-No need for a desktop client installed on your machine, you can use Skype directly on your browser.
-You can record the video calls in High Definition.
-For presentation meetings it has a built-in option where a host of the meeting can for share and display a PowerPoint presentations between the participants, also has the hability to make a participant into a host.
-You can see the status (available, busy, in a meeting) of all your contacts before contacting them.
-Perfect Integration with Office 365 and Outlook calendar, it makes it easy for you if you accept or decline a meeting invitation.
-You can choose several status, if you are busy you can choose "busy" and you won't get disturbed by side chats or notifications.
-We use it organization-wide so I can contact a colleague when they may be on the phone or in a meeting.
-Allowing side conversations during meetings and calls
-You can share your desktop view or a program with coworkers.
-For Conference meetings you can use a Whiteboard option for transmiting better your ideas.
-In meetings you can create Polls or Q & A with your participants.

Cons: -Having multiple Chats/Conversations windows open, makes the Skype unresponsive. Sometimes you must closed the program forced and then open it again.
-The interface of the program it's static, it won't allow to change themes.
-Doesn't allow to use popular emojis, it only has a very few emojis.
-Sharing files sometimes gives random errors.
-It would be nice if a chat session with individual users would remain active for a business day rather than moving the message to conversation history.
-No way to schedule meetings with customers or contacts outside of your company and share screen if they are calling in from an external number, they must have Skype and you have to be connected.
-If two people are competing to speak, there can be issues with distinguishing who is talking as it will lower the sound of the quieter voice.
-Online plans don't work with hardware phones.
-There is no linux desktop client available.
-When you copy/paste images or gifs in chats sometimes it fails you need to try again.
-It takes a lot of Ram Memory from your computer.
-When you share Files to a group of people at same time causes, it may issue sometimes where certain people not able to view files.
-The Android app it's very laggy.
-No Gif or Stickers support.
-The integrated Web Client in Office 365 its very slow, some messaged takes too long to be sent or recived.
-There is no actual offline messaging for a local or VPN network based Company, it is required an Internet Connection.

Simple integration with Outlook but the recent conversations list gets a little messy.

Apr 30, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Having used this software for over a year I must say that it has made communication across countries much easier. As long as a person is within your organization (company email address) you can message/call them quite easily. No need to search for them, then add them, wait them them to accept etc. However favorites can be added for quick chats or calls.

My favorite feature is the integration with Outlook. While sending an email to a colleague I can see by their status if they are busy, available , away or on a call. It also sets up automatic links for meeting invites you create with the invitation for others to meet online. Invitations can also be sent to persons who do not have a company email address through the use of a generated link to the meeting room.

Even though it's made by Microsoft, it installs fairly easily on Mac and mobile devices and tablets. You can literally take your meetings anywhere! It of course includes the usual features such as files sharing, screen sharing, and histories across devices.

Cons: I have two major issues with this software. The first is connectivity. I'm still not sure if it's a software issue or a network issue but 50% of the time the audio is one way only the first time I call a colleague or they call me.

So each call goes like this: Call --> Connect --> Can you hear me? --> Silence--> Type: I can't hear you so hang up and call me back. --> Call --> Now I can hear you, can you hear me?--> Good. Let's begin.

It doesn't happen every time so it may be internet related but it never happens when using the regular Skype app on the same network.

My second issue is the way the app logs recent conversations. While the regular Skype app has just one window for each contact, Skype for Business seems to create a window/recent conversation entry for each new interaction or day. Maybe it's a setting but I just spent 10 minutes clearing out the recent conversations list which had multiple entries for 7-10 people. It's a bit of an annoyance but not a major hindrance to using the software.

Overall: It generally saves time when trying to contact co-workers who work in different countries. While I don't deal with the finances, I believe this will also save the money associated with long distance calls as well.

Capterra-loader

Skype Empresarial allows me to chat and communicate with my colleagues in a fun and professional way

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a great improvement on the previous communication tool that was used, but it is by no means perfect. I like that you also have a mobile application for when it is not quickly available on your desktop, and that it also allows calls and file transfers.

The user interface is very intuitive, which makes the software very easy to use. Skype for Business is the best communication software for your daily work. It literally allows me to work from home, while traveling or in the office.

The user interface is very intuitive, which makes the software very easy to use. Skype for Business (Lync) is, by far, the best communication software for your daily work. It literally allows me to work from home, while traveling or in the office.
It is integrated directly into the Office 365 suite of applications and inserts practical actions automatically; for example, you can directly initiate an invitation to a meeting with Skype dial-up details from Outlook.The best and most applicable part of Skype for Business is the conversation / chat function. In a fast-paced environment, it is much more informal and easier to use compared to email or picking up the phone. It is also good to see the status of my colleagues and if they are at your desk, in a meeting, or are available to call or chat. The interface is easy to use and I like the size of the window, since it is automatically loaded. It is not necessary for the window to be full screen, but it is not too small to interfere with other

Cons: At first, it was very frustrating that Skype opened every time I turned on my computer.

This configuration that you have implemented should be activated first, instead of Skype, assuming that I want this application to open each time I turn on my computer.

I believe that this same configuration should be applied to the availability function.

Instead of Skype, assuming I am available because I am active on my computer, I would like to activate the available configuration every time I am available.
My only dislike about Skype at work is that it constantly alerts you when someone tries to contact you. This can be a great distraction at work.Other disadvantages related to this product include: the need for a fast and reliable Internet service, the limited availability of customer service when problems arise and the quality of calls sometimes.While Lync is excellent at what it does, it has some small things that I do not like. For example, if you set your status to be absent, you will immediately say that you were absent for 5 minutes, even if you set it up. This can be annoying, especially if you are someone working on the clock and every minute you take account.

The emoticons could also use a bit of an update, with some that do not make any sense or that have no purpose in the business world (I'm looking at your sheep emoticon).

In general, it's perfect for what it is, a commercial messenger, but you can use some improvement Consume high internet bandwidth

Capterra-loader

Making the World Smaller (in a Good Way)

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As a founding member of a startup with scientists and engineers all across the world, it's important that we have software that allows group meetings and simple file transfer. Typically connectivity is great, with a strong internet connection, and the sound quality is often much better than phone calls (though obviously not as good as in-person meetings).

We often transfer files, so that feature is great, and I love that we can screenshare with each other during a call and go over our website and marketing materials together.

Cons: I wish there were an easier or more intuitive way to just view the files sent to you by a particular person. Being the web developer for an aerospace startup requires that I get files/images/videos/etc. from the scientists and engineers on the team, and unfortunately there isn't a simple way to view files sent without having to scroll through dozens of conversations mining for them.

There's usually a bit of delay, but that's to be expected when you're talking with people all over the world. The internet connection does have to make a physical trip to servers, etc., so I can't expect it to be immediate.

It would be really nice if multiple members on a call could screenshare. Even if it were limited to two people, it would really help. Also, it would be awesome if one person screenshares and the other members can drag that screenshare to another window to create multiple screenshared Skype windows. I use multiple monitors, so this would really be handy.

Overall: Through talking to the CEO of an aerospace startup on Skype, I was able to land a job with a huge salary and a percentage in the company that could turn me into a multi-millionaire (and possibly billionaire). All because I was able to talk to someone from another country who needed a web developer for his startup.

Capterra-loader

Efficient and fun messaging app for office communications

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I use this program on a daily basis and find that Skype for Business' emoji's are becoming one of the most common methods of communication for my colleagues. Our edition of Skype for Business includes over 40 emoji's, with the majority of them animated. A quick, "thumbs up" often feels like the right response to a quick office survey or invitation, while the bowing emoji may be the way you wish to say, "you're welcome." The wide range of emoji's are both entertaining and effective for a wide variety of professional and casual text-based communications.

The video-based communication feature performs flawlessly on my office's 3-year old operating system and easily supports presentations visible to large groups. I have personally attended a presentation with over fifty individuals in attendance without too much of an issue. This feature also worked well with office headsets and allowed the use of the mute and volume buttons via the headset volume controls.

The group text feature is one of the most commonly used features within our office, where multiple users can click and drag content into the text message space to quickly share it with the group.

Overall, my office has been very pleased with the ease of use and humorous capabilities of all these features.

Cons: In presentations with large groups, a single individual had the capability to mute the speaker during several parts of the presentation. This feature was frustrating for the presenter until the group determined who was accidentally pushing the mute button on their headset.

Additionally, images shared to a group are sometimes shrunk and not maximizable within the group chat feature.

Other than those two issues, I have no complaints about the software.

Skype adds value to my suite of communication tools.

Aug 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There's a lot to like about the design and layout, in both UI and UX terms. It's really easy to use on both Mac and PC, and the mobile app offers significant support.

I also really enjoy the ability to hold large scale teleconference. I've used it to host meetings for approximately 100 people, but it's easily possible to exceed that amount and still have a good connection. I was also able to integrate this with Microsoft Outlook 2016 and other Office Suites Tools. It's also nice to be able to view statuses on both Skype and Outlook and send invitations.

Also, these features are extras but it's nice to have emojis and cards available as well. It helps to add levity and indirect communication to conversations that typically are very literal and can be misinterpreted.

Cons: There's kind of limited file sharing support. Even when downloading a file shared through Skype, you'd have to navigate a very specific file path to where files stored.

I also think that the ability to review chat thread history and manage groups is a bit harder in this iteration of Skype for Business than it needs to be. Better support will come in the future. Syncing also can get really delayed when the group gets too large though.

Overall: I use Skype in conjunction with a few other communication tools for contacting members of my department, spread throughout four cities in two countries. It's a great communication tool and provides good value for the cost. It's great for telecommuting and teleconferencing especially when we're all working at different time. It can be hard to find office space to fit the needed management and support staff members for a meeting; Skype offers a cost effective alternative.

Skype for Business is phenomenal

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Skype for business is a great as A stand-alone communication tool but even better if you are using it within your organization structure along with Microsoft Suite. I have used this within some great companies and have found this to be a very effective communication tool. The fact that you can share relevant information as a team or within private messages makes it easy to track communication. If use with outlook it can back up conversations you have previously had or missed within outlook. When using a Skype thread you can go scroll back through the conversation to recap things that were said. You can also set appointment to your calendar, share important documents on the fly, and video chat if needed to share screens. Skype has worked wonders in our team ability to collaborate. We can see if you are online, busy, on a call, within a meeting, etc when contacting an employee. If sync with your phone, you can work with your team on the go.

Cons: The biggest draw back is that once a conversation window is closed, you can only reference it through outlook. There aren¿t a search option for keywords used in the conversation unless performing the search through outlook. I find this to be a real pain when recalling things said. It would also be great if he thread continued when conversing with the same person a second it does with personal Skype accounts.

Capterra-loader

Essential tool for collaboration with my remote team across multiple offices

Jan 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Skype for business is extremely easy to use and generally very reliable. I supervise 3 staff remotely and work with nearly 100 others spread across 4 offices and 20 home offices, and we use Skype for Business constantly for team meetings, supervision conversations, real-time collaboration, etc. Using SfB has dramatically reduced our email traffic and increased our productivity and efficiency.

Cons: I wish phone support was integrated as part of the tool for folks who are traveling or otherwise unable to join via computer or smart device.

At times, the camera tracking is a bit wonky. I may move my chair slightly and the camera pans WAY to one side or the other. When this feature works well, it's extremely helpful. When it goes overboard, it can be frustrating and distracting.

One of the things I like least about Skype for Business is the lack of a persistent chat. We use Microsoft Teams to meet this need because SfB doesn¿t provide a solid persistent chat option. Great for quick conversations, not good for ongoing discussions or future reference. Regular Skype has great persistent group chats, so it¿s a big bummer that SfB doesn¿t.

Overall: The ability to meet with my team "face to face" from 2,000 miles away is unbelievably valuable. We rely heavily on Skype for Business for our day-to-day operations. As a remote employee, it has allowed me to feel much more connected to my colleagues, my supervisor, and my direct reports. I would recommend it to anyone.

Capterra-loader

Easily available, Widely Accepted tool to communicate with all

Aug 01, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Skype helped me to stay in touch with all since past 2+ years the best part of skype which i liked were
1. Can be configured as per the business requirements
2. Availability of lot of emojis and Emoticons which makes the conversation intresting
3. Lot of interesting bots to kill time
4. Can transfer files seamlessly
5. Compatible and configurable for Mobile phones as well, Works well on phones as well.
6. Video conferencing is very simple to use
7. Can record video calls
8 . Gets quickly integrated to outlook
9. Most people are already introduced to skype thus no need to provide inputs for using skype.
10. can be used to have conversation with people outside organisation.
11. Cost effective
12. availability on all OS
13. Consumes less space
14. Group chat is extremely useful

Cons: 1. it is a pain when internet connection is slow
2. have to keep updated with the latest version as i have faced problem when i was using old version
3. consumes a lot of ram
4. unavailability for Linux Users
5. Still dint understand the availability of the red Cancel button on the extreme top-right corner it still minimizes the app
6. Need Gif Support
7. Mobile app also takes a lot of space and ram, is heavy to use in Lot of phones

Overall: helped in constant communication and staying in touch with Colleges and friends
- file transfer
- effective communication

Great Communication Tool

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Skype business allows to organize your contacts under custom categories
Integrates with Outlook
Makes screen sharing with huge groups really easy
setup very similar to regular skype.
Status updates are also a big plus so we can know if people are in meetings or not
Skype is one of the cheapest VoIP services available, offering subscriptions with unlimited minutes.
A Safe and Secure Product by Microsoft
Can save out on a lot of expenses using video calls while traveling
A MUST have product by corporates
Makes communication very easy
The instant messaging app is quite useful
Files, media and documents could be sent easily and quickly

Cons: Unable to dial emergency numbers
Requires a strong internet connectivity for usage in your mobile phone
History can not be deleted even after the chat is deleted
Can't send messages to a person offline

Overall: Skype for business is perhaps the best video chat and messaging tool that enables professionals around the world to communicate with each other. This is the perfect software for companies which have multiple offices across multiple locations. Even when I'm traveling, I am always in touch with my colleagues in my office so I am full aware of the things happening in my absence. Through the instant messaging feature, I am also able to send "beeps" or "pokes" to someone who's reply is needed urgently. I can even share my screen so I can even make presentations if I'm away. A very important tool in business life

Works well, when it works...

Feb 15, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use, intuitive, and simple. Makes screen sharing and conference calls simple and effective. Great for simple chats and pinging someone with a basic question or an FYI.

Cons: It can be reliably unreliable. The mobile integration and the online/offline/away/idle status handling is very shoddy. Our users regularly report issues with messages going to one device or another, getting notifications on other devices about "missed messages", and also getting emails stating they had a missed message, but will include the wrong message, or something along those lines. Personally, I've been on work computer, with Skype Business open and logged in, and gotten a notification on my phone via the Skype Business mobile app that I had missed a message. Check my phone to see a single line of the missed message (it didn't even save the whole thing), and then get an email for that same missed message, except it will have a LONG previous conversation chain with the person from whom the message was sent, and then the missed message (which showed up on my phone), and then some extra messages they sent, which were not actually saved in the message thread on the mobile app. All the while, my desktop app is up and running, and completely unaware of any of this activity. I'm not sure why Skype Business has such a hard time with this online/offline and multi-device syncing.

Highly improved messenger with functionality

Jun 06, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This product is great as you can quickly and easily contact someone whether via message or call. You can see someones status ie: online or away which is extremely handy and time saving.
The software also lets you find people in your organisation when you complete a search funtion.
This software is great for presentations with the ability to host and or connect to others with range of usefull features.
Last great thing is remote connection to another computer has become easier than a sneeze. Forget about tweaking millions of settings in order for remote connection to work properly, this does all the hard work for you.

Cons: As great as the search tool is it does have some limitations. You have to get the spelling of your coworkers etc. Perfect, otherwise it will not find them on Skype.

Otherwise you really cant fault this app for what it is. Sure sometimes the connection drops out (very rare) but that could be a factor of numerous things and thus would be unfair to say it is due to Skype.

Overall: You can quickly communicate with coworkers, friends etc. without leaving your computer. Been able to see if some one is ok online is extremely helpful and saves time by reducing pointless calls.
The messaging, remote desktop, presentation mode, contacts details all improve functionality of this software and helps you fulfill almost every office communication task.

Capterra-loader

Skype as a tool for remote communication to strengthen the integration of work teams.

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like it because with this application I can communicate with the work teams from anywhere in the world at a distance through individual and group calls and video calls, send instant messages and share files.

I like to use it because I can communicate with clients quickly, because it is an application that makes calls to any part of the world, calls landlines and mobiles, makes group calls to establish ordinary and extraordinary meetings.

You can make individual and group video calls. send images, emoticons, text messages, voice message. Share files, share the screen in two or group.

are tools aimed at maximizing the use of time in organizations, a product that every day businesses are more demanding and dynamic, by when it requires time to take advantage of the most efficient way to make decisions in a timely manner.

Cons: It has a better presentation of data, information, images and tools, but it is more complicated to access, it requires more click to operate the tools. must carry out usability studies to establish the modifications that are necessary to facilitate the use of the program.

requires an excellent internet connection to work optimally, because, if you do not have such connection, there is interference in communications with the work teams, representing a weakness when you want to report an instruction urgently.

Overall: Thanks to Skype as a tool for communication at a distance with the work teams, operating costs were reduced and the execution times of the strategic instructions of the organization were improved.

The communications and national group meetings with the local instances in the organization have been possible through the use of Skype, which allows the application of the technical technical tools for real-time evaluation.

the use of Skype has allowed the organization to reduce the expenses in the payment of logistics, maintenance of vehicles, per diem, rent of premises, sound and presentation equipment, and air tickets.

Optimization in response times and the implementation of strategic instructions for the organization have been reduced.

Capterra-loader

Nothing makes it easier to communicate to colleagues than Skype

May 24, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Formerly "MS Lync for Windows", Skype for Business does the little things well. And the big things. Need to find a colleague in the directory? Need to set an "Out of Office"? Need to add or replace your profile photo? Have a chat conference with more than one colleague? Make a phone call to a co-worker or anyone else (inside or outside work)? No problem. Just do it from the app - easily. The app is a nice, compact footprint so it doesn't interfere with any other apps that are open.
My favorite task you can do within Skype is video conference and/or share screen. No need for another third party software app - it is included in Skype - AND it is easy. If you are sensing a trend here - you're right. Skype for Business makes doing the things you want/need to accomplish as easy as a mouse click.

Cons: This software does have issues sometimes when it comes to VOIP while more than one person on the call access Skype via VPN. Long gaps of conversation can be missed when the call just "blanks out" for 2, 3, 5 seconds here and there. If the phone call is just for daily business - no problem. If you are attempting to speak with a future client about a multi-million dollar deal - use the landline on your desk.

Overall: Easy, convenient communication with colleagues and in a variety of ways.

A great way to chat

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: - A quick way to interact with colleagues - it beats sending a formal email which takes much longer - Ability to share your screen with others if you need to show them something visually - You can give people the ability to control your desktop if you choose, i.e. if I'm having a technical issue and I know my colleague can fix it - Popup notifications for new messages so you are always updated of new messages - Ability to see statuses of colleagues - if people are online, busy, etc. so you know whether it's a good time to contact them - Not restricted to contacts within your organization - Ability to give an update to your location/what you're doing, which shows up on the home page so people can have an idea if they can walk over to talk to you, or if they need to give you a call - Sharing files is super easy by clicking on the paperclip icon in a chat - Easy to collaborate by adding people to a conversation - Conversation history automatically saved to Outlook which is a great way to look for prior conversations

Cons: - The product will be sun-setting in the near future and will be replaced by MS Teams - Would be good if it had the ability to sort contacts by the active directory (i.e. my team and direct reports in a particular category)

Great way to keep in touch with friends and family, all around the world!

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy it is to use, and a list of features. I like that I can easily drag, drop, and share images and files into a chat conversation. I love that I can start an audio call, switch to video, start a screen share, and message while on a call. There is no other service out there that offers ALL of these options in one package. If you do need to purchase a phone service to call real phones, or even have a real phone number where you can be called, their pricing is surprisingly decent! Compare it to a cellular phone plan or land-line, you'll be pleasantly shocked.

Cons: You used to be able to create groups like "work friends," "family," "gamer friends" etc. These groups would appear in your contact list, and you could drag and drop contacts into these sections, in any order you chose. It was really easy to add individual contacts or contact groups to these and organize your list of contacts. This is no longer the case. I absolutely detest the manner in which the new address book feature works, and the fact that my contacts can only appear by most recently contacted rather than groups and alphabetical or custom order.

Overall: I used to live and work in the Philippines, as well as all over America. Audio and video calls are simple, easy and free with this (app to app) service, and it is quite remarkable.

The quintessential video conferencing experience.

Mar 15, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: When a brand becomes a verb, like "Skype me", is a sign that it's done the right thing for a long time. The robust video conferencing and screen sharing is invaluable, and instant messaging also great for quick communication in light of the focus being video conferencing helps maintain a professional appearance, as opposed to social network instant messages which also offers video conferencing on the side.

The ubiquity of this early market leader (nay, pioneer) may be fading somewhat, but it still has a very wide adoption. The recent addition of adding contacts based on their email or phone from your address book has hugely facilitated it's usage and adoption by a wider audience.

There's been a great reduction in the number of spam contacts requests, which tells me the developers are working to eliminate it.

Cons: Both desktop and mobile apps have suffered instability for the last couple years, notably more so since the time of the original developer's exit due to the sale and takeover.

The centralisation of the service, as opposed to the old peer to peer method, has also seen a slew of downtime over the years. It's by no means enough to preclude our usage, particularly as it's embedded in the minds of so many users, but some of our clients have requested we use a more stable platform.

Overall: Thanks to Skype, we were able to attract and engage clients remotely who were either too far to travel to, or who couldn't afford to add the cost of our travelling for meetings to their project.

The security and trust that comes from seeing a live face in a video conferencing meeting has helped clients make the decision to trust our services when interacting with us remotely.

Great Communication Tool

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Skype for about 10 years and I will say it has come a long way in terms of reliability and functionality. I've used the software to talk with people while gaming, have conference calls/meetings, or just to catch up with family and friends if we're far away from one another and wanted to chat over webcam. Assuming both parties internet connections are fairly strong, the video and voice quality is always great and clear. In addition, I love how you can share different pictures, document, files, or even screen share if need be. Screen sharing is great because if you are having computer troubles or your parents are you can easily hop on Skype and see the other persons screen and tell them what to do. Skype is a great tool and the fact that (almost) all it's features are free is amazing!

Cons: Only complaint is that there can be loading issues with screen sharing not working, or choppy video quality or voice quality but I can't really blame this as being Skype's problem. Assuming both users, like I said before, have fairly good internet quality, you can use Skype seamlessly. So Skype isn't great if your internet quality is poor. Therefore, you might be better just doing a phone call or try to FaceTime if that's the case for you.

Skype for Business Checks a Number of Boxes for Businesses

Jul 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Skype is well-known brand that has a strong confidence rating. Skype for Business is a strong option for companies looking to streamline and cut costs, especially when communicating with multiple offices and clients.

Pros: If you are familiar with Skype, making the leap to it's Business platform is a smooth transition and one to consider for business owners. One of the most notable Pros is the savings on mobile phone expenses while keeping reliable service. From larger companies to smaller ones, calls around the globe can rack up quickly. Skype for Business charges a nominal fee to use and offers a number of distinct plans that best suit your business. On top of the basic Skype functions, you have the ability to organize calls to workers at the same time or at scheduled intervals. Skype Business gives you the option to track incoming calls and even to bounce those calls to another worker if the first one isn't available. It also archives the date in a SQL database for you. When comparing Skype for Business against its competitors, it gives a much wider range of options when it comes to formats like video conferencing, telephone, instant messaging and email, are all covered in a single platform. Skype is owned by Microsoft so the benefits of that are obvious, making troubleshooting and customer support easier.

Cons: Skype for Business is solid but does have the occasional drawback. Issues seem to arise when large number of people are tied in. For example, video may not record when over 25 people are in the meeting or sound issues when a large number of people are on the call. These issues aren't constant but it's something to be aware of. Set up for Skype for Business can be involved for the average person and will most likely need assistance from Skype.

Works fine for chatting with co-workers, but has significant issues with managing threads.

Jul 16, 2018
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality

Pros: The only good thing I can say about Skype for Business is that I can find the contact info for any co-worker and start a chat immediately. This breaks down the barrier of having to know specific email addresses or usernames to search for people you need to communicate with - instead I can simply search for the person's name, and am able to immediately start a chat.

Cons: There is one glaring issue with Skype for Business that is so large that it makes the entire experience very difficult to handle - poor management of Chat Threads. Whenver you start a 'new' chat with a person you have had a previous chat thread with, Skype for Business will create a NEW DUPLICATE chat thread with the same person. Unless you explicitly and intentionally re-join an existing chat thread with a person, a new chat threat will be started with the same person. This causes the creation of several different chat threads with the same person. This bloats the chat window and makes the service almost unusable when you have even a small chat list. To compound this issue, the deletion of old chat threads is unreliable - sometimes it takes deleting a thread 3 or 4 times before it is removed, sometimes you can not remove it at all in a given session. This issue with not being able to delete chat threads makes the first issue of new thread creation even more unbearable to use.

Overall: Easy to start a chat with anyone in the company by simply searching for their name.

A very profitable experience since it allowed me to present my online postgraduate thesis

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A very rewarding experience because it allowed me to present my thesis online graduate can share the PowerPoint presentation to the jury, have a nice friendly environment, allowing us feel as if we were all in the same place. It also allows me to schedule meetings with colleagues and companies that are geographically distant and can choose to meet instantly or schedule the meeting from Outlook for later, providing personalized meeting URLs. And for me one of its main advantages is that it is compatible with different operating systems such as Windows, Windows, iOS, to Android.ya Mac, allowing you to connect from any device as: PC / Mac, iPhone, iPad, conference phone VoIP, on the other hand, allows to share the video, the file exchange and the call in a uniform and friendly interface, which gathers everything in a single platform. Its characteristics, like the blackboard in the odos together, can make drafts, draw and edit as if we were in the same room, it is really useful. It also facilitates integrated instant messaging which allows us to send instant messages during business meetings to offer new ideas. Free online meetings for up to 10 people without a subscription, and unlimited for those who have a subscription, also provides online supports

Cons: They charge per user per month and have an annual commitment, both in the Business Plan and in the general user, and in the free version only 10 people can join the meeting

Overall: It allowed me to make the presentation of my postgraduate thesis from the food of my house, without having to trasaladarme to another state, and I offer all the tools such as sharing the power point presentation, use the blackboard for the question and answer session, to be able to share the screen to be able to visualize all of us, which gave us a feeling of being all in the same room. On the other hand, it allows me to keep in touch with companies and colleagues who are in different countries and to carry out projects together

Want it to work much better than it does

Jun 27, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Clean, intuitive interface.
Much improved from Lync.
Beyond just instant messaging, SfB allows phone calls, video conferencing, and screen-sharing.
Great integration with Outlook calendar and Contacts. I love being able to create a meeting with a click of a button and it inserts the meeting instructions into the event description.

Cons: Limited features on MacOS desktop app.
Cannot attach files/images/gifs.
Chat history struggles to sync across multiple devices. I have an iMac and MacBook and the conversations do not sync, so I cannot see half of my chats.
Conversations aren't consistently consolidated by contact. Meaning, I might have 4 separate open conversations showing in my "chats" for the same contact. It doesn't combine all chats for the same person. Randomly, certain conversations will be missing when restarting the program. Sometimes the same contact has shown different "status" based on the conversation. The same contact may show "Offline" and "Available".
No external software extensions or integrations.
It periodically won't log me in and I have to restart my machine.
Cannot manage/edit my own avatar. I've gone to the web app as well.
Cannot create Contact Groups from MacOS desktop app.

Overall: Although inconsistent, it syncs with our large organization's international employee base. When it works, the integration with our Office 365 plan is helpful and shows potential.

Great app for Messaging and video calls

Dec 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Skype for business is a great application because as a user i am able to do a few things such as; Obviously Messaging, video calls, create groups and chat within, but more importantly i am able to share documents and images, and also skype for bushiness sync well with outlook. The is the most important feature I love, since all my meetings automatically pull up skype messaging.

Moreover, there is an app for android and IOS users to use skype for business and it syncs well with the desktop application i can take my calls and messaging on the go if i am not at my desk. Also i can record my sessions for meetings which is built in the app.

And last but not the least is, the status; Skype for business is the best feature of all, i am able to see who is on the call or is busy or even available.

Cons: Perhaps to include history option for chats, it would be good to store recent chats or even archive them and store them over the cloud, because once i delete the chat i cannot recover the chats.

Overall: The great features are for using this application: Instant Messaging, video calls, share docs and other files, ability to chat on the go via mobile app, ability to invite multiple attendees, create groups for chats, and much more.

Using skype from last 4 years, wonderful experience for view conferencing and screen sharing.

Jun 09, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I use this software almost every day and mostly its instant message feature that we use to communicate with team members of offshore and onshore teams.

Other main use of this software for me is that we need to share screen content and it gives us flexibility for sharing the screen. Moreover its very easy to learn and understand. You can used to this simple but feature enrich software in few days. Calling is also a good experience with this software. Call recording is an additional feature provided in this software that we used to use when we are receiving some kind of training or Knowledge transfer sessions. Scheduling meetings and easy view of the schedules agendas is too that i like about this software. I use app as well as windows version of this software. One good thing is even when yo are offline and somebody pings you, you receive an email for the missed conversation.

Cons: The main difficulty is the network on video conferencing that sometimes we failed to get the audio of the other party. I use the app for this software so sometimes i receive chat in app but sometimes i notice that the same chat is missing to show in desktop version.

With business Skype there are no excuses for not being present at your work meetings

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This is a very useful tool for scheduling meetings when a company has several branches in the same country or outside it, it has several useful functions such as annotations, question and answer session control, it has high image and audio quality, it allows recording meetings, allowing more than 200 participants per meeting, being able to schedule virtual meetings saves time and money since it prevents different representatives or workers from traveling to be present at a meeting. This application can be installed on any portable computer with internet connection, for this and many reasons Skype business is the best solution for transnational companies and small businesses to be in direct contact with all the management personnel.

Cons: I do not have negative observations, since I consider it an excellent solution for meetings with different representatives of a company, customers, employees, partners, regardless of where in the world they are or the distance that exists, they only need a portable computer with connection to internet, this tool offers very good functions that allows recording the entire meeting to make timely annotations, the quality of audio and video is magnificent, you can download the application on different devices which facilitates communication, allows the meeting administrator to take control of the conference and silence one or all of the participants to avoid the distortion of the information transmitted in the meeting allowing a cycle of questions and answers, in general terms it is a pretty good software.

Overall: Schedule meetings with members of the company located in different cities of the country. Maintain a more direct contact with the management staff and senior management, in addition to meetings with a punctual staff of the company, the reduction of costs for travel expenses and lodging, better use and use of time

My experience is generally great. Skype is highly accessible making it convenient to use.

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The biggest strength of Skype is accessibility. You can access it through your mobile devices via the app, from your desktop or laptop via the Skype program or even from a public computer through a browser. This makes Skype accessible virtually anywhere there is an internet connection. So if you are in a business trip in a foreign city and you find yourself in a situation where you lost your mobile devices and your laptop, you can still connect to Skype from a public computer via a browser and report the incident to your organization's security officer.

Cons: Sometimes there is a lag in displaying your online status on the side of other users. This happens when you've just signed in and instead of showing up as online to your contacts as soon as you get online on your end, there is a wait time that can take up to a minute before you show up as online on your contacts' end. This can be because of the internet connectivity on your end and on the end of your contacts but I think a minute of lag can still be improved.

Overall: Nearly uninterruptible availability when it comes to communications. As long as there is an internet connection, you are reachable through Skype.

Capterra-loader

The best way to stay connected with your clients around the world at a minimum cost.

Aug 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Skype for business is a perfect way to stay connected with your clients and colleagues all over the world at a very minimum cost.
Skype for Business allows users to add up to 250 People in a meeting and you can also exchange and show presentations because it¿s also integrated with Microsoft office apps.
It¿s a bundle of video calling, Telephone, and instant messaging, all available at one place. The best part is that it saves a lot of business expenses , Video conferencing feature saves a lot of traveling cost. It¿s widely used and users are always connected to Skype because its always for all the major platforms including Android and IOS.

Cons: Skype has lots of benefits and i could observe two problems as well, Sometime little connection interruption can cause you to be sign out from the app. And if you have more than 24 participants in a meeting video starts to lag sometimes. Otherwise, it worthy of every single penny because its wonderful.

Overall: Skype helped in bringing our client close to us, Video conferencing is very useful tool and everyone is just a single click away. No need to travel, when you can have all your clients with you all the time.

Very easy to use and setup

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We deployed this software at our company where we had no instant messaging software before. The servers are relatively easy to setup (we do not use Enterprise voice, which would make it more complex) and the deployment to all our users was really quick. It's very easy to bulk activate/deactivate users with PowerShell, and once we had the servers in place and had our users trained it has required very minimal maintenance. Our users enjoy instant messaging and screen sharing. It did take some time to get those trained who were used to using GoToMeeting before, but now that it's been a few years the training issues have slowed down. I personally use this product everyday and can't imagine my work day without it.

Cons: Pushing out customizations to the UI is a little difficult. We push out a few registry changes that change default options to optimize the user experience. It would be nice to have more options in Group Policy to push out. External vendors sometimes have trouble using this in a web browser because the screen sharing is very small unless they make it full screen in IE.

Overall: Productivity and collaboration

The software meets the needs of our organization

May 30, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: It is relatively intuitive and easy to roll out enterprise wide. From what I understand, the software is far less expensive than other competitors. It integrates seamlessly with Outlook which is very helpful, especially if you are scheduling tons of teleconferences. the contact panel is easy to manage various teams/groups of employees and pulls from your global address book.

Cons: White this software gives you a great 'bang for your buck' - it doesnt offer all the bells and whistles of other competitors like WebEx. - but doesnt have the group chat channels like MS Teams would or slack. It also doesnt allow you to subscribe to various information streams - it functions more like a AOL AIM software for the business. Also, MAC users and external partners have difficulty joining my teleconferences, with frequent audio issues and dropped calls. Sometimes they are able to successfully join the audio without the visual.

Overall: easy, instant, inexpensive communication to my teams. At a glance view of employee status (on or offline). Group conversations - good supplement to lengthy phone calls and meetings. Better, more real time sharing of information. easy teleconference implementation.

Best video call, chat and conference tool for business

Jul 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: We have been using skype business tool extensively in our organization for quick chats, video calls, and remote connections
1. High-quality video calls possible. Video calls work seamlessly. Is useful when you need to have a quick meeting with your team outside the office.
2. Remote connection makes it possible to take control of the target system easily. Also, we can easily share our desktop with team members/coworkers for training, presentations, etc. This option works seamlessly and is a life saver in many circumstances.
3. Document sharing and integration with Office365 is handy. Video recording is another very helpful feature.
4. We can easily know the status of our coworkers if they are free or busy and can show our status to others when we are presenting or in a meeting.

Cons: 1. Having multiple chats/conversation open makes it unresponsive and eventually crashes. This is the foremost point they need to work on.
2. Syncing takes a long time sometimes. Is frustrating when you are in a hurry.

Overall: Skype business is an indispensable tool in any organization. Meetings, chat, and conference with your clients and coworkers works like a magic on skype. We have been using Skype in our organization for the last two years. Apart from some minor errors and issues, we have never faced any problem.

Capterra-loader

Excellent for communication inside and outside the company.

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: To accelerate and guarantee the progress of your company, you must have a first-class communication between teams anywhere, and Skype for Business is excellent for this task, besides its cost is acceptable for medium-sized companies, it offers a first class service Permit to make video calls, video conferences and many other things, always keep the communication anywhere, being always accessible to your work team or workers of the company, also has an excellent point in favor that is the integration with office can submit very easy document or presentations at meetings, plus the VoIP service is very reliable and high quality, really that this tool offers many first-rate services that will help your company always.

Cons: One of the problems of service is that sometimes it has drawbacks with the quality of the microphone service and the camera, lowering a lot of quality in an instant, I do not know if it is due to a drop in the quality of the internet or simply the application, but when this happens, it greatly impedes the flow of the meeting or presentation.

Capterra-loader

Skype for business is awesome.

May 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Skype for Business (Lync) is, by far, the best communication software for your daily work. It literally allows me to work from home, while traveling or in the office. It is also good to see the status of my colleagues and if they are at your desk, in a meeting, or are available to call or chat. The interface is easy to use and I like the size of the window, since it is automatically loaded, It integrates with other Microsoft applications. Video conferencing is excellent when team members are not in the same location (across the country or in the world) and reduces the cost of calls. Skype offers a unified communications system with multiple formats including videoconferencing, telephone, im and email, all available on a single platform.

Cons: One thing I do not like is that I can not always trace previous conversations unless it's a persistent chat. I can recover some, but not all.

Overall: We use the video portion to a large extent, but the whiteboard and instant messaging functions also work very well for better collaboration. Screen sharing is also a very useful feature.

Capterra-loader

Best app for connecting the group of people is just a head by sharing a link,Instant Message anytime

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is one the best application that connects the world class business even small or big by sharing the link we can connect multiples to join the meeting. Instant Messages internal and external organisation to communicate.We can Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people. We can use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive.Complete control of the meeting which includes voice mute for attendees and presenter control the screen.Provides Best trust in business-quality meetings with encrypted video and audio streams and provides 24/7 support when needed.Unlimited number of meetings,URL sharing,screen sharing, Custom build accessories.

Cons: There is nothing much least about this software. The Software gets bit slow sometimes or go changed suddenly when its checked in smaller devices and mid scale devices now its fixed but older versions has still some problems if UI part is increased it will be much beautiful

Great way for Business Communication

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - You can add up to 250 to an online meeting.
- The ability to chat via messaging rather then ringing, this means I can quickly write a message and let someone get back to me when they can if they are unable to answer the phone.
- Its really handy being able to type a number and see the name as well, or in contrast typing the name of someone and having the number come up so I can easily find someone in the business quickly.
- Helps the business save on travel expenses as we can easily communicate from a skype video call.
- It integrates with other Microsoft products which we use within the business which is really handy.
- Works on all devices that are used within the business whether that be iOS, Android and windows phone.

Cons: - Sometimes the video calls can lag or have issues but that is down to the wifi probably more then the software.
- The odd times it can have errors but that is a incredibly small amount of times that it may have ever occured.

Overall: As a company we really benefit as we save a lot of money from not having to fork out a lot on travel expenses as we can communicate via a video call. Additionally we also save a lot of time as we have a easily accessibly address list at hand available where we can search for not only numbers but names making us more efficient at work. Finally one big benefit is the ability to forward calls on so we can use to on multiple devices if we are not at our desk meaning we never miss a call at all.

This is very user intuitive software that has amazing connectivity features.

Feb 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I love the fact that it is easily configured on multiple devices. You can connect people from within and outside your organisation. Fact that you can integrate commercial Skype and Skype for Business if the model offers. The software design is easy to navigate, you don't actually need to refer to user guides. The MS team however has plenty of handy kiosks, literature available to promote the product within the organization that doesn't even need curation. You can use polls during meetings, you can present your desktop, share other documents, send real time docs simply over an IM chat and much more. Thus ease of use, multiple device options, federation feature, seamless connectivity, quality streaming are some of the best features in my opinion.

Cons: I am not sure if this is an app technical issue or an issue within my org framework, sometimes when there is a Skype for Business call, the deck being presented is not visible in the Skype for Business app, but the presentation is visible on the Skype for Business web version.

!! Instant messaging (IM), audio and video call calls, online meetings and sharing capabilities !!

Mar 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: Access from anywhere, Skype for Business goes with you wherever you go.

Integration with Office, Skype for Business and Office applications work together creating easier transitions and fewer interruptions. When productivity and communication tools are together, working with others is easier. And thanks to this harmony it is possible to co-create and collaborate while working on the applications that you use every day such as Excel, Word, and Outlook.

Call monitoring, You'll always know who you're talking to.

Enterprise Voice, Modernize and simplify telephony in your business. You can call co-workers in your VoIP or organizational PBX network, and you can also call any telephone number even outside your organization.

Cons: It is necessary to have a correct Internet connection. From a tablet or a smartphone, we can have problems if we are not connected to a Wi-Fi network.

There are usually problems related to the quality of the microphone and also to the resolution of the webcam to make a quality video call.

Overall: Skype calls have a high sound quality and are highly secure!!

The software is highly secure, since the free version encrypts voice, files and text messages with an AES 256-bit resolution algorithm.

Capterra-loader

Skype for Business, the best option to keep us communicated within our organization

Jul 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Generally with our colleagues who are in remote locations we have had the need to implement a robust and high quality conference solution, that is why we decided to opt for Microsoft Skype for Business, really the quality of calls and video calls are of a quality impressive, we have been able to integrate all users of the Active Directory in conjunction with Microsoft Exchange and Microsoft Outlook and maintain a very effective cominication, what has been more functional is the planning of conferences with several members of the organization is phenomenal.
The use of this tool is very simple and I have quickly adapted the ease of its use.
I would recommend it for all the simplicity and its functionality

Cons: There is little I can say as contras that this product has, since we are very content, however the cost can be one of the most relevant points, since for a company to maintain the licensing can be difficult, sometimes important thing is the impeccability of integrate them with the phones, the rest is going very well

Overall: Maintain communication within the institution where I work is indispensable, this software has helped us a lot, share the experience of using it I like it, because I can help other future buyers who are looking for a very useful tool that is easily integrated into the environment of work, I would not hesitate to recommend it, as well as recommend this evaluation software, where many of us are dedicated to evaluate tool surprisingly very useful

Capterra-loader

When it works... it's fine. Nothing to write home about, but it's functional.

May 31, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The ease of communicating with employees across the office is the only thing that keeps me using this product, and the same goes for most of my coworkers. The ability to send files is helpful, as well.

Cons: Being able to edit one's Skype after sending is something that, as an HR Manager, makes my life more difficult. I have to warn employees that Skype conversations are not counted as final word or considered an agreement unless it is backed up by an e-mail ESPECIALLY if I see that any "edits" were made after the fact. The other issue is that we have constant problems with users being shown as "away" when they're at their desks and active on Skype. I personally have an issue with responses appearing BEFORE the original message sent, which makes for a very confusing issue if I'm trying to look back on a previous conversation. There have been days where I can't log in because Skype is loading continuously for hours at a time... just full of glitches and bugs.

Overall: Nothing really, except that I don't have to walk across the building to send a quick message to someone in another department.

Good but have some issues or bugs

Jul 13, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: You can share your desktop in order to do a presentation to your customer or collegues, do a conference call or video call. You can create a meeting request from outlook with the AddIn of skype, and it will send an email with the link of the meeting - the customer can click it and it will install a little plugin and that's it, he can join to the meeting without have Skype for business. If you want you can give the control of you desktop to some collegue. Or you can record the meeting, do a poll, share files, etc.

It is a nice tool when you need to ask something to a collegue that may you don't have his phone number because he is in other location, so you just looking for him in the contacts and chat/call him. Or if the collegue need support and your company doesn't use teamviewer for example.

Cons: Sometimes when the person request for the control of the desktop and you give him, it will lose it. And the person should request it again. Another issues is when I use earphones with mic, sometimes I donesn't detect them - so I have to go to the 'Audio devices' on Skype for business and select them manually (I don't know if it is a Windows issue or a Skype issue).

Capterra-loader

Super convenient tool for collaborating on projects

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I'm an academic that spends considerable amounts of time on research with colleagues that are spread all over the country. Collaborating efficeintly can be a challenge, and spending hours on the telephone can be tedious and tiresome. Much of the collaboration involves running complex statistical analyses in various sofware packages, and also lots of time in Microsoft Word working on and editing the research paper together. The projects I'm working on with colleagues that use Skype allow for far more productive collaboration.

At the most basic level, simply having good sound quality on a group call without having to hold a telephone or use a speakerphone (which all seem to be universally terrible) is very helpful. Enabling video chat, when it makes sense to do so, also helps to add another dimension to the calls that breaks down some of the distance barriers. But to me the most helpful feature is the screen sharing. Whereas we previously would have all opened the same document and done our best to stay in sync ("I'm on the top of pg. 27 in the 2nd paragraph now"), we can now easily all collaborate and see exactly what is on the screen.

Cons: The sound quality has been a bit spotty at times. I suspect this is due to a poor internet connection of one of my colleagues, and not the fault of Skype, but it's annoying all the same.

Capterra-loader

Skype shrinks the workplace

Aug 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Skype was chosen by us in order to streamline other Microsoft products we use (Office, MSExchange mail...). It has been around for a long time, and true enough, it has been a workhorse and a reliable and cheaper option to make calls within the same office or across borders to different countries all over the world.

It is great that a personal skype can also use to call contacts using the Skype for Business.

Aside from instant messaging, one feature I love is the ability to record both the Audio and Video calls. And the limit to the number of simultaneous attendees is great for a large audience, capped at 250 pax.

Cons: Not everyone uses Skype... understandably since there are tons of competition. I just wish there is a way to unify platforms (e.g., call hangout contacts via Skype¿.) There is a way, e.g., asking them to get a Google Voice Number, for a cost.

Overall: For the price vs features plus the reliability of the tried and tested, the Skype for Business is a must-have communication software for any company who's serious about productivity and expansion.

Great application for team collaboration

Aug 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This application cover following features:
- It's available in my iOS mobile devices, cross OS platforms (Windows, Mac)
- It allows the integration with Outlook so I could held a Skype meeting from Outlook ribbon menu and send it out through the email to all of the meeting participants and have it added to Outlook calendar.
- It allows to share screen (desktop or specific application) so I could have a remote presentation session
- It allows me to allow someone to take control of my desktop to provide guidance.
- It allows me to manage the contacts list and I could message or call and collaborate with anyone from the contact list
- When I'm online, I could set my status and visibility for others to be seen
- I could see the conversation history and also the missed calls if someone tried to reach me and I failed to attend the call

Cons: I do not have the recording capability for a meeting session.

Overall: Skype for Business really help us in implementing the Agile methodology to allow the team to collaborate anytime and anywhere.

Capterra-loader

Best Professional software for best professional communication.

Aug 05, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am a frequent user of Skype for business for a long time. It is remarkable application which allows us to have contact with many clients at the same time or it can be any business meeting. Truly when I first saw this software I thought it is going to be a difficult software to use even I was not intended to use it, then I started using it and was literally surprised to get a precious software for my work which was going to be make easy to contact with up to two hundred and fifty people through video and audio call and chat. Its featuring is really amazingly developed that makes the Skype user more comfortable than other software available in the market.

Cons: If you ask for advantage / pros I have uncountable but non of complaint I have gone through from while experiencing this fabulous product. I proud of Microsoft on making such kind of useful and beneficial soft wares.

Overall: As I have mentioned above I had a excellent experience with this Skype software and hopefully will be more interesting in the rest of my life.

Completely worth your money

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Instant messaging feature is very fast, reliable and for quick communication - Video calls and Voice chats are the major features - Very user friendly application, easy to set up and use - Unlimited chats and minutes with your colleagues, customers and clients - Works perfectly on your mobile phone/ hand held device as well - A product of Microsoft so security is top notch. Free from viruses and software crashes - Many features like screen sharing so presentations is even possible - Files, media and documents could be sent easily and quickly - Your Skype username will be your business email ID which works even with Microsoft Outlook/Office 365 - The entire application is of a light colored interface making it "fun" to use

Cons: - Unable to dial emergency numbers (Police, Fire Dept) - Requires a strong internet connectivity for usage in your mobile phone - History can not be deleted even after the chat is closed/erased - Does not offer any language translation options

Not much difference from regular SKYPE

Jun 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I still recommend skype, but truthfully 99% of the users only need the personal version.

Pros: I have used Skype for many years, both personal and business versions. There really isn't that much difference between the two, other than the layout, and of course the focus on presentations / screen sharing in the business version. Overall I think both work fine but need some updating which I will comment on in the "cons" section. Now with Apple increasing the total number of people you can "face time" with, I expect Skype to update theirs soon also, which further plays into the free version is probably all you will ever need.

Cons: As Microsoft normally does, I feel there is confusion around the two versions (personal vs business) because you can do essentially the same thing in both...including adding the same contacts, no matter the version. Also, I feel Skype is getting behind out the chat bot war. They only have a few and they are not very intuitive. How they don't have a solid stock chat bot is crazy to me.

Quick connection and communication with anybody on a click

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.
Great service for audio and video communication.
Integration of the service with the Office 365 platform. to able his use directly on the website.
Possibility to manage a big amount of contacts in a meeting or to create team meetings from the Outlook with only a click. Easy to share content and to save the sessions.
Integration with the Office desktop suite.

Cons: The management of the chat contents and history data. It's need to be reviewed, to add the possibility to export the chats or to send a part of these via email.
In the case to work with the Office 365, the application should offer the first option to attach contents, from the One Drive user account.
Finally, although not important, the possibility to theme selection or customisation.
Differences between the Windows and Mac clients to manage the chats.

Overall: Video and audio communication between multiple devices (web, smartphones, Android, IOS, Windows Phone, Windows, MacOS)
Great level of quality on the audio and video sessions, adapting these to the bandwidth.

Incredibly easy and intuitive out of the box

Aug 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's incredibly easy to roll out on an image if you're part of IT staff. Once it's configured on a Windows install, its functionality incredibly user friendly. Messaging colleagues is as simple as opening the program and searching their name. It takes me about five seconds before I've already started typing out my message to them. Skype makes coordinating with colleagues an absolute breeze and it's a great way to reach out to someone and have your message delivered instantly. Notifications are done elegantly, coming off of the screen and giving you options to reply or minimize. Overall, Skype for Business is an incredibly robust tool which presents itself in a very clever and intuitive way to help office productivity.

Cons: It's usage of resources is a bit high. Leaving it to open on startup contributes to lag when first powering on your computer. I find that 8GB of RAM is when it becomes negligible.

Overall: Skype has greatly increased office productivity by facilitating ease of communication between colleagues and makes it very easy to contact remote employees as well. It beats out walking over to a cubicle to start a chat and it's a great tool to improve office productivity.

Great for personal use, but not my #1 choice for business.

Aug 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I would recommend Skype for personal use simply because of its popularity. You're more likely to find the majority of your friends, family, or professional network on Skype than any other video communication tool. The connection is pretty reliable and you don't have to worry about the additional fees that come with communicating across borders over the phone. The chat feature is also great because you can send information like links or photos to the people you're talking to. The application really embodies every form of communication we have into one (video, audio, and texting). And it's better than FaceTime because it allows you to have large group calls. I took an online course a few years ago and my professor was able to get a class of 20 on Skype all at once and it was a United Nations program so, we all came from different countries and were able to hear each other perfectly.

Cons: The thing I dislike about Skype is that it took away some of its free features and made them available only for a fee. I used to be able to share my screen for free and I'm no longer able to - this is why I wouldn't recommend Skype for business. I rarely have video calls at the office where I don't need to share my screen to discuss a project and there are so many other apps for video calls that will allow you to do that using a basic/free version.

Capterra-loader

Not the best solution, unfortunately...

Aug 15, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is included in many organizational partner levels with Microsoft. So if you have the Office 365 (Enterprise Version) or other Office products and solutions with Microsoft, or if you have a partner level contract with Microsoft (like Silver Partner) you will probably be able to use the Skype for Business in your corporation. It can be used on cloud servers, so you don't need to setup a complicated environment like it used to be with the previous Lync or Communicator solution.

Cons: It is not simple and not reliable. The basic functions are so problematic that I prefer to use any other communication method whether it is possible. If you start a conversation with someone else and the connection drops in between, more than just lose the messages, you lose the ability to save the conversation. You cannot keep it in the history after a connection drop. Offline and connection losses must be a priority that a messaging system must care.

Overall: Skype for Business is a (almost) free tool that a company can choose to easily integrate its employees and also some external customer contacts altogether. But the quality is poor, be aware that it can be a point of stress from IT's point of view.

Capterra-loader

Straight Forward Professional Communication Tool

May 24, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: No bells and whistles that make the software look fancy at the expense of performance whatsoever. It's traditional subtly styled floating popout window user interface makes it fast, lightweight and packed with every possible feature any level of organization or enterprise would need to connect near seamlessly to the local intranet or global internet.

Cons: There are some missing features perhaps overlooked that would make it much more versatile and overall a better VoIP solution such as the ability to record voice messages, forward calls, MMS/SMS features, and perhaps a dedicated phone number that the user can create during initialization similar to Google Voice.

Overall: Microsoft has all bases covered and the thought of each and every application created and the level of in-depth service provided in support bars none the best the world has seen since their conception. Trust is very few these day, however, nearly every application released by Mircosoft directly gives me the confidence to be safe and functional and this is very rare due to comparison to the competition. There are many features and benefits the business class Skype application provides as for the basics include Groups and Contact Organization, Dial in Meeting and Conferencing, Scheduling, Send and Recieve Files, and much more. One of the best features that create the divide between standard editions is the ability to record and an integrated recording manager to go alongside that keeps each recorded conversation organized and in one place.

Capterra-loader

Skype is still #1! Even in businesses.

Jun 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What can I say? This is the software I am using every day and I have never had any glitch or inconvenience. It straight and on point does all the required functioanlity that's offered by the developers.
The biggest advantage of it is the easy and smooth integration with the Microsoft Outlook. With this, Skype Meetings are just the matter of the seconds to be arranged with multiple parts into it to participate. And it simply takes just seconds. In addition to that, I love the integration of the status changes from the outlook in Skype.
What I also love is that it supports the formatting of the text directly in the IM interface.

Cons: So far, there hasn't any inconvenience I faced while using the Skype. What I am still trying to get used to is calling the Lync - Skype for business.
The only disadvantage at this stage I see is the possibility for the multiple users to be able to share the screen while having a Skype meeting.
What I would also love to see as an improvement is the 'Media' section of the received files per IM, so you wouldn't need to scroll in the chat history to find previous media files.

Capterra-loader

Communication is key to a successful business.

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: For a project to be successful there must be a precise and continuous communication in every place, but now where the work is being handled a lot remotely, especially in my computer world, this is why a first class service is needed. Skype offers it, with the first-class features that are required, especially its integration with office that allows you to make presentations in real time, showing presentations, or sharing files, to make full meetings as if you were in the same place, has several types of meetings that can be interactive where everyone shares or with a meeting leader to take the baton, this is special to create meetings as needed, as these are more funtionalities that will take you to take this as your favorite tool.

Cons: For its high functionality you will need a powerful connection to the Internet, if not, you will have a bad service, so it guarantees a stable connection and good upload and download speed.

Capterra-loader

Easy and interactive communication.

Aug 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can communicate with others just like physical communications. Although it¿s not a replacement for a physical communication but it can save your time and money. It saves the time of travelling for meeting and saves your travel expenses in addition to travel if you want to have a phone call Skype will cost you just like or somewhat less than a local call with a good experience as you have a video call as compared to a local audio call skype is far better.

Cons: Skype becomes unresponsive when you open multiple chats because it¿s a heavy software and also slow down your computer for a while. Skype uses outdated and old emojis they should be updated and add new emojis also. Skype does not support GIF¿s and stickers they should be supported immediately. When you are sharing files it occasionally gives casual errors which are sometimes disturbing. Sometimes when you share files with groups some of the members can see this file and some cannot.

Capterra-loader

perfect for business.

Jun 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Skype is used in our organization to communicate with other employees. The interface is easy to use, the flow of information is instantaneous and the messenger is easily accessible on the desktop, it is very convenient to add people to group chat and share screen or get control on another's machine while showing something in a presentation. You can also edit the group by adding or deleting as many members as you want or create additional groups for specific members.

Cons: Sometimes it takes a while to send a file through Lync / Skype, while if you send it via email, you will have a connection in minutes. The Groups section is also not very intuitive and automatically adds users to (My group) instead of a single contact list that we use.

Overall: Meetings are easier even when everyone is in different locations and uses different devices. It is also good to have the ability of private message to send a personal message to colleagues who may need positive reinforcement without a public display.

Works great for meetings, integrates with Exchange with cross-platform and mobile apps.

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We operate in a mixed OS shop (Windows/Apple/Android/IOS), Skype accommodates our desktop and mobile platforms well, allowing every to dial into video/phone Skype calls, regardless of location

Skype For Business integrates with Microsoft Exchange by displaying status availability of a contact to indicate if they are free to chat/phone/video conference, and allows you to initiate a call from exchange. This is very convenient and well-liked by many of our users.

The screen-sharing option is the most popular feature for Skype phone calls, and is our go-to setup for collaboration. It's easy to flip back and forth between participant screens and very useful for information sharing.

Cons: Mac OSX features for Skype thick client are missing some features, compared to their Windows-based apps. This may change as time progresses.

There were some very annoying IM features for the Mac OSX client (No IM notifications, multiple conversation threads spawning without notification, false-negative sending errors) which plagued us, but have since cleared after a recent client update.

Capterra-loader

Skype for Business is a bloated example of what not to do to previously wonderful software.

Mar 07, 2018
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: The most useful functionality is the screensharing - the ability to quickly show a team mate/co-worker the subject of a conversation is super helpful. The remote access is fine, and sometimes handy. The integration with microsoft teams is nice too, already having your entire directory pre-loaded is helpful and makes it very quick to get in touch with the people you need to work with.

Cons: Where to start... I think the biggest problem with this software is how slow and unfriendly it is. Everything is iconized, nothing is labeled, and it keeps re-enabling itself to start up on boot automatically. It's a nightmare to teach someone non-tech savvy how to use, and it bogs down on the simplest of tasks. We have quality machines that handle rendering/number crunching just fine - why does a program to replace a phone cause these machines to fall over and die?

Overall: Screensharing - that's about it. Everything else I do with some other software to avoid having to use it.

Skype is just not for conferencing

Dec 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our office is located in old house that has 3 floors. Skype lets me see who is away from their desk without calling them on their phone and possibly disturbing the person who shares the office. We also have people that work from their home, I get to see if they are at their computer waiting for a conference or chat without having to pick up the phone. Skype shows me how long they have been away from their desk. I can also add other people that I might want to contact and know if they are "available" for a chat. I can also then see when someone has arrived back at their desk and then call them. I love this feature.

Cons: Sometimes setting up some of the other features are not that easy. If you are not an administrator some of the instructions are not that easy to follow especially when you are setting up on a laptop versus a desktop with a camera.

Overall: Seeing who is available at my office without having to repeatedly call or email them.

Best Online Communications tool

Feb 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Skype is fully integrated with Microsoft outlook. Video and audio recording of calls is possible. Most of your employees might have already used skype before, hence no need of any training or time wasted in learning it. Majority of the people are already familiar with it. In our company we use skype to interview remote candidates too. This saved lot of money as in the past, we used to fly people to our offices.
Skype offers remote desktop features, good virtual meeting tool, great mobile app, decent conference calls. With skype you can call mobile numbers and people could call you with the use of skype assigned phone numbers.

Cons: New joinees in our company used to complain that skype did not work for them. It may be an IT issue as each user needs to be set up with skype license. Once the required set up is done, it generally works well.

Overall: remote desktop, conference calls, video chat ,virtual meetings, remote interviews

Capterra-loader

Great tool to communicate with the team.

Jan 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There is lot to love about this tool but what i like the most is :

- Skype for Business pulls contact information directly from Microsoft Outlook. You also have the ability to organize your contacts by groups, making it easier to see the key personnel, such as your direct reports, quickly.

- Skype for Business allows you to be able to chat via instant message while on a conference call. This provides a "2nd screen" to be able have side conversations during a conference call.

- Response time is nearly instantaneous. With no lag, you are able to keep conversations flowing at a natural pace. It will also show you when the other person is typing, so you know to hold your response until the other person has finished responding.

Cons: It would have bee great if there was some feature to record the screen. This is missed the most most of the time

Overall: I use it to communicate within the company. It is great

skype for communication

Sep 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I like Skype and use it everyday,looking forward for suggested changes.

Pros: Skype gives you free and lightweight application to communicate with other people. Skype gives you alert for network connection in case of "No Internet" before dialing .which makes user realize that they need to connect first. Skype provides us voice echo test functionality to check connection and microphone at our end. Skype dial have broad buttons which let you dial easily Skype works under background running mode also . Skype ping gives you real time notifications.

Cons: Sometimes Skype gets hang which do not let you cut the call until you kill application. if i am logged in from same Skype id to two different phones and connect call to different areas then it create problem in connecting.It should restrict such scenario. Skype do not give any recording functionality in mobile application . Skype does not convert video to audio in case of slow connection.

I've used Skype for Business in various positions I've held on a university campus.

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: With Skype for Business, I can easily send instant messages with a quick click. When you're working in a high-paced office, sending emails isn't always the fastest way to get an answer from someone down the hall. With Skype for Business, I can get a quick response in an instant. I can also share clickable links very easily, which saves me from walking down the hall to explain things in person!

Cons: This may be something I can change, but I haven't learned how. Skype for Business automatically updates itself when I'm away from my computer. As a professional with a supervisor who sees this, it can be a problem. Sometimes I'm reviewing work at my desk and my computer goes into screen saver mode. When this happens, Skype for Business relays the message that I may be "away" when I'm actually still working. In some situations, I've kept my computer running while doing desk work just to insure this doesn't happen.

Capterra-loader

Excellent software to communicate through text, voice and video call, reliable and very popular.

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Since its launch the popularity of Skype has been on the rise, becoming one of the most popular softwares in terms of long distance communications and it is the favorite of many people, it is also very reliable, people feel safe with Skype, it is easy to install and use and allows free calls among software users.

Long-distance communication is as important as person-to-person communication, it is essential to maintain contact with family, clients, and bosses, even when they are not in the same location or in the same country. that's why I use Skype and through text, voice and especially video calls, I can continue to attend family and work issues regardless of distance.

Cons: Sometimes video calls are affected by external agents and their quality decreases, but this is not something that happens regularly.

Overall: Thanks to Skype, i never stop attending my family and work meetings, even though i am far away.

Capterra-loader

Good office IM and communication tool

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to chat with coworkers, whether it's an instant message, call, or video chat. Relatively few options or buttons (from a user's perspective) so most of the setup handed to the admin. Call quality is usually always good so we've never had an issue with dropping calls/connections during meetings.

Cons: Not very "fun" or customisable from a user's perspective. For remote employees, SFB can't double as a "water cooler" because there's not really much in terms of group chat capabilities, emoticons, or other entertaining additions. It does what it's supposed to - and that's great - but that's about it. I feel like there are other (cheaper) software out there that does this and more, as well as acts as a fun, engaging, productive, employee hub for business and water cooler chat.

Overall: Good tool to quickly connect with other employees - near and far. Instant messaging, calls, and video chat have all worked flawlessly and saved us a lot in long-distance phone calls.

A great tool that keeps getting better

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have used the system to enable better communications between collaborating colleagues, to assist in issue resolution for technical and support functions, to replace landlines across the business and to keep in touch with colleagues in other parts of the world.
The ability to see someones availability, screen share, video call, conference call, use on mobile devices and integrate with active directory offer so many possibilities for its use.

Using Skype has allowed me to avoid travelling long distances but still maintain a more personal feeling to meetings and overcome issue where mobile signal is weak.

Cons: The functionality of conference calls has limitations, not integrating the mobile app with outlook to be able to setup a meeting the mobile device is holding back fully embracing this aspect.

Overall: Cost savings and increased functionality
At times its hard to remember a world without it being in place

Capterra-loader

Excellent product that guarantees an efficient communication between clients and the organization.

Jun 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most is that the communication is done in a safe environment and the quality of calls and video calls are excellent and most importantly have very low costs which reduce costs with respect to the use of calls, especially in the case of partners or clients are outside the country or are in distant regions.

Cons: The only negative is that it requires a very good internet connection or signal in the case of mobile devices that use a data plan, since in this case the quality of the calls would not be the worst and technical failures may occur, however Skype does everything possible to make sure that any connection allows to be stable and guarantee high quality communication.

Overall: It has allowed me to maintain an adequate communication with clients, suppliers and members of the organization through different devices allowing high efficiency and continuous improvement of productivity, all thanks to the quality and service guarantee offered by this software.

We use Skype for Business as our primary office instant messaging tool.

Aug 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how seamslessly Skye for Business integrates with the Microsoft Office ecosystem. Users are easily searchable without having to navigate a slow directory. The user interface is fast, responsive, and clean. Users can organize their contacts with various methods to their liking and I especially enjoy how conversation history is saved to a searchable folder in Microsoft Outlook. It's great for retrieving a conversation from a month ago.

Cons: There are few thing I can list that I dislike about this software. One would be that there are a couple features here and there that I feel are lacking. Auto-joining conference rooms is one. Another would be the customization options while sufficient aren't quite as rich as I would like. Overall these are pretty minor complaints though.

Overall: Enhanced office communication. Searchable conversation history. Helpful reminders and a better sense of what my teammates are up to.

Very effective, easy-to-use communications tool

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Skype is a cheap and easy way to communicate with co-workers, partners and family around the globe! In the office we use voice, video and chat to communicate with team members in Paris and New Delhi. We can share files and other information via the chat, both individually and as a group. Video conferencing is easy to initiate and the quality has always been pretty good. And I can't leave out that the chat emojis are fantastic!

Cons: A couple years ago we struggled a bit with video conferencing quality, but in recent years that hasn't seemed to be as much of an issue. We are very happy with this tool.

Overall: The ability to connect remote workers easily and make them feel as though they're part of the small group sitting in our office has been a tremendous asset. Without Skype's capability, we'd be limited in the graphics and web development talent that's available to us in our rural area. Now, we can retain high quality talent and all share information seamlessly.

Capterra-loader

Great tool for businesses.

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is easy to use and I like the size of the window, since it is automatically loaded. It is not necessary for the window to be full screen, but it is not too small to interfere with other open windows on my screens. Skype for businesses also saves chats and emails in commercial email to keep us connected. Video calling, audio calling and Skype screen sharing have made it easy for me, my favorite part is that they are able to share their screen through the application and give me total control. This allows me to help them from my desk and is excellent to use in training.

Cons: Sometimes, the connection can be something really frustrating, if someone's Internet connection is not strong enough, the quality of the call can be harmful, I've also had some problems with the clarity of a shared screen when someone else is using.

Overall: Often, my colleagues and I will make presentations where we will share our screens and analyze data together. It is much easier to see this information when viewing someone else's presentation, even if they are found all over the world.

An effective IM, meeting, and support tool, with some minor issues

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Skype for Business is an effective upgrade of Lync, which had major stability and compatibility issues, most of which have been resolved. It is integrated fully into the Office stack and is the go to meeting software for our Microsoft-centric consulting firm. With combined features of instant messaging, voice over IP, and remote desktop share (with keyboard control) it is an indispensable tool for internal support.

Cons: I work as a consultant both internally and externally. For internal communications and support, Skype for Business is hands-down the most effective all-in-one tool. For external support and communications, not so much so. It is not easy, nor is it very stable, for a customer to join a support session who is not part of or related to our Windows domain.

Overall: Skype for Business is an excellent in-house all-in-one communication software for instant messaging, meetings, and desktop support.

Business Skype can take the place of your in person meetings

May 16, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Skype for Business provides organizations of all sizes a way to communicate regardless of timezone, location, or current status. The business version of Skype offers all of the current features that you're already familiar with in the standard of version of Skype, but with a whole bunch more added on. Here's a list of features I use daily: - Linking with outlook to save conversations and email you if you're not around - Screen-sharing while in meetings - Remote access through screen-share - Linking hundreds of users at a time to meetings that would have previously required huge conference rooms - Easy click to call feature for quick discussions between teams - Call forwarding to your mobile device

Cons: Most of the negatives I have towards this product are not in its lack of features but in its ability to get things done. I frequently run into little problems with Skype not recognizing sound devices, or the mic won't want to receive. That or it tells you people are sending messages when they are not. None of this is really that big of a deal, but I would have expected a product under the Microsoft logo would have more of their bugs worked out

Recommendations to other buyers: Skype for Business offers everything I could ask for in a meeting software. But then again, I'm not the one in charge of the budget. If you're looking for something purely to meet your needs, then look no further. But if the cost is a major contributor to your software decision, then I'd recommend making sure this fits within your budget.

Resignation after 5 years of use. But why has none of the other big players come up with a competitor yet?

Jul 18, 2018
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: a) rich features, specifically recording and telephone conference integration (although SaaS terribly overpriced) b) wide adoption amongst corporate customers c) deep integration with Outlook and Office 365 d) integration with Retail Skype (although increasingly gimped)

Cons: By priority: a) devastating slow performance in emerging countries in Africa and South Asia b) SIP integration not out of the box, not available for most countries (meanwhile Retail Skype has it) and if available, terribly overpriced c) slow and intransparent recording manager (Too many times, a colleague recorded the call without the actual picture.) d) increasingly gimped integration with Retail Skype on purpose: no longer any screen sharing with Retail Skype users for example e) in blatant conflict with Microsoft Teams conferencing tool with no clear guidance by Microsoft when to use which one

Capterra-loader

It allows to have a maximum of 250 people in meetings in lines and the meetings can be recorded.

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The most I like about this software is that it is a most used office application such as Microsoft Word, Microsoft Excel, PowerPoint, OneNote and meeting schedule for 250 maxims, with Outlook just sharing a link and you can connect in real time by means of any device, with personalized URLs for you.
Allow Instant Messages at any time. and Recording meetings in lines.
In the meetings we use blackboards, polls, question and answer sessions, videos with excellent sounds that allows the meetings to be more attractive for the client and productive for the entrepreneur, there can be a business client interaction in real time saving time and money.

Cons: What I do not like about this software is that you can get to have unwanted contacts since the link can be shared, another thing that I like the least is that voice calls and calls to mobile phones and landlines do not they are free, although Skype proposes several price plans from the most basic to the most complete to pay monthly or annually,
And finally is that you have to be connected to a wifi to have a correct connection from a Smartphone or Tablet and if not we can lose signal or audio not see the videos with nitides or lose connection easily.

Capterra-loader

Quickly chat with anyone at the office at your convenience.

Mar 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used to send emails to coworkers, just to grab a report or even to grab some lunch/coffee. Now I can see if that person is in at work and quickly informally message them. It makes my life so much easier than typing up an email. Also if you have to interview people it is really convenient and professional. Love how you can integrate it with some emails and save your conversations. Sometimes my coworkers tell me important information and our conversation saves to my email.

Cons: Sometimes when I am in a video call the quality can be really bad. Almost always grainy unless both of you have really amazing connections. If one person has a terrible connection, then both of you will have a bad time. You can also kind of see who is working and who is not through it by telling if the person is away or online. Not a big fan of that.

Overall: Easy to talk to co-workers. Saves me a ton of time instead of walking over to their office(which is sometimes a 15 minute walk on another floor.) Saves conversations so if you forget some important information a back up will always be there.

A wonderful tool for employee communications

Mar 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Skype makes communicating with other departments easy and hassle-free. I am in contact with our other teams constantly as part of my position and using Skype has saved me a number of headaches. Instant question/answers, video conferences, and the ability to get in touch with anyone at anytime have been crucial assets to how we run our business. There are other tools out there that offer more options/functions, but at that point you're turning instant communication into a more complicated form of communication (not bad by any means, just not as simple) Skype keeps things intuitive and helps keep all department communication connected and efficient.

Cons: While I personally haven't had any issues with the software, people looking for a more exhaustive communication tool will find Skype a little lacking. The tool is simple, almost to a fault.

Comprehensive yet inflexible

Jun 27, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Skype for Business (SFB) is a powerful communications tool. Options such as remote desktop viewing and conferences make SFB one of the most comprehensive tools for instant business communication. Having sister apps for mobile phones also provides more options for employees working remotely.

Cons: Although SFB tries to be as comprehensive as possible as a result it tends to lack flexibility and power-users quickly run into barriers where "it just can't do that". For example, in a shared conference chat there is no way to disable sound notifications with every reply. This was a feature Yahoo IM even had where if many people were chatting in the group at the same time it wouldn't "ding" for each reply. SFB unfortunately doesn't let users disable or modify sound notifications.

Overall: It's great for inter-office communication and enables remote workers to feel more "connected" to the rest of the group.

My opinion of using the SkypedFor Business software

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It gives you real face time no matter where your at or no matter what device you are using to communicate with clients or whoever you are in communication with. The person on the other end of the line can see anything you show them or you can have more than one person talking as in a group. Works good if you don't have a pc around you can still have meetings with your employees. You can also track incoming calls so that if the first group doesn't respond then another can receive it and still respond back.

Cons: It freezes up quite often especially when I am mobile or moving in a vehicle. Usually when I connect with someone I have to be stationary in order to get a good signal . Also the speech part skips and I have to or have the other person repeat what they just said. Sometimes I have issues signing it and it automatically signs me out as well. Seems like I have issues when I talk to someone on their desktop from my cell phone.

Overall: Skype For Business is good for to use for matters relating to customer service, sales and support. It is a low cost solution that all businesses are using now. There is quite a bit more options that just the regular Skype program has that will help make dealing with clients more convenient.

Capterra-loader

An excellent way to communicate with your co-workers.

Feb 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Skype for Business is a very complete application to communicate with your co-workers, puts at your disposal the ability to communicate at the same time with several participants, being able to organize a rally for a certain time with the participants of the same, being able to add or remove members , placing time and scheduling the meeting, the participants will receive an email with the time and if they want to join (this by outlook since the applications are synchronized), within the meeting can give the contror of your team to another participant if the exposes with you, make other people see your desktop to use a presentation or show a file and accounts with pointer or laser to highlight what you want, it is a very complete application and at a very good price, try you will love it.

Cons: This application is very complete but has some shortcomings, such as you can have unwanted contacts, when the notebook is not organized well or someone is no longer part of the company can fill undesirable contacts your notebook, sometimes the sound quality is not is very good, presenting a lag in communications or delay between audio and video.

Overall: When you have the need to organize your business team in one place, to schedule meetings via web and to make meetings with several participants anywhere in the world and at low cost, this is what you are looking for, it offers versatile tools for meetings.

Skype for Business is Really Great

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Enables collaborative work both remotely and while in the same office.
Share documents for both development and presentation purposes.
Removes the need to print documents.
Removes the need to have a separate phone line.
Makes work chat/communication easier.
Provides status availability.
Bundled with Office 365
Supports recording

Cons: This is a tough one since it does all the things I need it to do. I can think of two things I suppose. The UI seems a little dated and it would be nice if it didn't have a similar name to the consumer/non-business version as new users get confused between the two.

Overall: Easy collaboration. Is it just me or is it significantly easier to show someone through Skype what you are working on or if you need to instruct them on something you can point to it or take control or provide visual cues that are dynamically processed by the user on the other end who can see you moving files or items around.

Skype for Business is a must have software for your organization

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, Skype for Business is a wonderful tool to have, it is one of the tools that will be used multiple times a day and the users will hardly ever complain about its functionality.

Pros: Skype for Business is an amazingly simple but smart software that by virtue of being owned by Microsoft also interfacing with other Microsoft software like outlook and provides an avenue to effectively manage work and communicate across the organization. It's modern layout really helps the user feel welcome and encourages greater communication and productivity.

Cons: There are only a few things to dislike about Skype for Business since this software does most of the things right. One such thing is not having the ability to customize Skype to your company's needs and requirements. Another negative about Skype is that it does not do a very good job in archiving your day to day conversations and communications.

Great way to quickly meet or assist others without leaving your desk!

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Skype for Business is great because of all of the features it offers and how easy they are. It acts as an instant messenger, but you can also share screens with others, and present your screen during meetings. It has been really helpful when trying to explain something to a coworker. I love the fact that you can request control and work on their computer from your own. It really helps with productivity because you don't have to leave your desk to help someone and it saves a lot of time.

Cons: Sometimes when someone messages me, I click on the "Accept" button, but it takes a while for the screen to come up. There are times when it lags so much that when it does come up, I have a few new messages instead of just the one. But it doesn't happen very often.

Overall: Quick responses from co-workers, ability to share screens and present information on your computer to others

Capterra-loader

Making the work easier for everyone in the world in a perfect way.

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Skype for business is the fantastic enrichment on recent communication tool was used, but this is on first number because of being a great software. In regular routines we use many social applications like Facebook, Whats app but those cannot be used like we can use this business application. For me, the most thing about Skype for Business is it saves my big amount of money which I used to use for meetings and conferences and it is also useful for call a group of people in the same time It has really brought a change in my professional life.

Cons: This has HD video calling feature but when I connect with many users It does not gives me a proper video result. I do not know why I am facing this issue. Otherwise it is really useful software and has come up with lots of interesting features, which having a great impact on its users.

Outstanding for Conferences and General Communication

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Best workplace instant messaging platform I've used at any company.

Pros: We use Skype for nearly all of our video conferences and have found it very easy to implement. As an instant messaging platform, it fits our company culture very well. The majority of our written communication throughout the day probably occurs over Skype, until it's something that needs to look more official. Then we'll turn to email. Also appreciate the fact that Outlook keeps a record of all Skype conversations for future reference. One excellent feature is that, when you connect your laptop to an external display, Skype detects this and automatically puts you in Do Not Disturb mode to prevent unwanted messaging during presentations.

Cons: Some could consider their use of emojis unfit for a business context, but, again, it suits our company culture quite well.

Capterra-loader

I use Skype for business on a daily basis at work. It makes contacting people so much easier.

Jul 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love having the ability to contact people about work related issues when I need to ask questions or let co-workers know updates. It sure beats email and having to wait for someone to physically check their inbox which could take hours!

Cons: I've not really had too many issues with Skype for Business. I used to have it on my phone so people could contact me quickly on my days off, but even then, I never really had any issues as long as I was in an area with decent service. There have been a couple times when it would freeze and not send messages, but I haven't seen that happen in a long time now!

Overall: The ability to efficiently and QUICKLY contact co-workers who are in a different building than I am. I'm not "patient" in the aspect that I can sit and wait for an email response. Skype for Business gives me the ability to see who is online/active at that moment, as well as know they're replying to me quickly.

Good messaging app for business, and in some cases, personal use

May 09, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's great that Skype for Business integrates with all of the other Microsoft products, especially my Outlook calendar. If I have a meeting on my calendar, Skype for Business will change my status to 'Busy' or 'Presenting', so others know not to disturb me. Same goes with my co-workers; I use Skype for Business more often than Outlook to know if team members are in meetings or not. It's also nice being able to add members outside if your company to Skype for Business so I can talk to friends who work elsewhere.

Cons: Finding and adding contacts can be confusing. When you login, it isn't really clear why the contacts show up where they do on the Contacts list. Also it's unfortunate that Skype for Business doesn't integrate with the standard Skype app.

Overall: Easy collaboration with team members as well as external Skype for Business users.

Modern but function reduced compared to Lync

Jul 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's a modern and up to date software. Pretty easy and straight forward to use. It's a updated version of Lync, similar function but a totally different product. It has modern UI, better support to Retina display and mobile experience.

Cons: Skype for Business is different from Skype, very different, from UI to function. It sometimes confused me a lot when I use both of them. I am an old Skype user before it is acquired by Microsoft, since then I found the software is harder and harder to use. Skype for Business is for the update of Lync, but to be honest, I'd rather keep using Lync if its UI can be updated for Retina display and mobile. Lync is easier to use to me. There is always one issue when I use Skype for Business: it can never display upcoming meeting (not sure if this function is purposely blocked).

Overall: Easy to communicate with colleagues

I use Skype for Business daily for all of my team and client communication and collaboration. Ever since I was properly trained, I love it and wouldn't use anything else.

Oct 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have used many collaboration tools and I don't think any are as easy to use, or as well integrated as Skype for Business. If you are going to use Skype just make sure you understand the requirements for a good experience, if not, you will be frustrated like I was in the beginning.

Pros: Efficiently integrated into all of my Microsoft Office solutions. Very easy to use once I understood the network and headset requirements for a good experience Very useful when a conversation needs to be escalated from an IM conversation to a full blown conference call with additional attendees.

Cons: Prior to understanding that I may not get a great voice experience over public WiFi I had some poor conference calls. It would be nice if there was a popup warning from the client I own a very nice set of Bose headphones, I would like to use them instead of needing to switch to my Plantronics headset for calls.

Skype For Business helps my colleagues and I connect better

Apr 23, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I use Skype for Business everyday at work. It's a great communication tool that all users (of any IT level) can get up and running with quite easily. I especially like having a dedicated conference line that I can use easily. Prior to Skype for Business, we had a single line and had to schedule our use of it.

Cons: I wish you could connect with users outside of your own organizations, however I'm not sure if this is an issue with the software or with our admin set up of the software (I work for a large 100,000 person organization, so they could have it locked down). Additionally, sometimes the call quality in conference calls degrades to the point where it's unusable. Again this is likely an issue with my work PC or the network communicating on.

Overall: Easy communication with users across my organization (province wide healthcare org).

Capterra-loader

Just like regular Skype but for business.

Aug 02, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the look of it, I love the color scheme, and how simple it is yet you can do great things with it. You can reach out to your colleague with no trouble in a second and start a conversation about a given topic. There is an option for Video and Audio call of great quality. You can have unlimited number of different chats, and you even have conversation history sent out to your email everytime you close the chat with someoen.

Cons: There is no customization for Skype, you cannot change the colors, there is lack of interesting emojis, and sometimes Skype knows to be unresponsive, crashing all your chats and having you reopen all chats from the begining wasting your precious time.

Overall: In my company, we use Skype as our main communicational too. even to track if someoen has arrived to work or maybe is absent due to sick leave or vacation.

Skype for business is best communication solution!

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Skype is one of the cheapest VoIP services available, and it offers subscriptions with unlimited minutes.
it is easy to install and it works with no much configuration
Users of Skype can enjoy unlimited number of chats and videoconferencing when they contact people who are also on Skype.
Since this is Internet based, you can chat with families abroad any time you want. This can be used 24 hours a day
Skype can be used for business presentations because this allows screen sharing.
Calls from one Skype user to another are free, wherever they are in the world.

Cons: It does not offer language translation
The quality of sound with VoIP isn't as good as on a landline or mobile.
If you are using a webcam the sound quality deteriorates.

Overall: It is really easy and best solution for business communication.

The program is pre installed in all of our computer. I basically use it everyday.

Jul 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is one of those systems that you end up seeing installed on your desktop on your first day on the job. And i'm glad i saw it there. Our company operates in 5 major cities. For me It's not just a chat box. It's a communication portal, you can share files all throughout your network, create group messages and even make calls. The log data can store conversation threads for years. I have no idea if it flushes it out after sometime, but the longest one i have is about 3 years.

Cons: In some cases you will lose some of your saved contacts. I'm not sure if it's a system or a user issue. But it's really easy to manually search for a contact.

Overall: The program is pre installed in all of our computer. I basically use it everyday. For me It's not just a chat box. It's a communication portal, you can share files all throughout your network.

My likes and dislikes of using Skype For Business

Jun 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is different than the original free version that you can just make face to face calls with. It is more matured towards private and larger businesses that have conference meetings with large groups of people. i could have a Skype face time meeting with every employee that works at my store at the same time, even if I am not at the facility where they are. I could also physically show them papers and stuff that I want them to see while I am having the conference through Skype.

Cons: What i dont like about it is that when I have these large meetings through Skype there are other noises from the group that distort over me talking to them. If there is a power failure or I accidentally turn off my device I have to call back in and usually call back the people or persons that I was having the conference with at that time. Also watch out, if you are mobile while using Skype and you go through a bad area for reception you will lose your call or it will freeze up on you and you will have to redial.

Overall: I can have face time meetings with huge groups of fellow employees at the same time without me even being at the same store.

Seamless office connectivity, if you're working with Microsoft products.

Oct 13, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: It's a pretty basic chat program, but there are a couple features that really help out - the phone functionality being one of them. It's a slim program too so it won't be using up resources, which is great when you know you've got to be doing resource-intensive work.

Pros: The ability to use Skype for Business as a phone on a laptop is a great feature, allowing you to dial into conference calls without having to use another device. Sharing screens is great as well. It's generally great at connecting with other Microsoft apps as well. Great to use to keep in touch quickly in the office.

Cons: Can get buggy at times - conversations randomly lock up with coworkers and messages fail to send, even if they're online, until you start a new conversation chain with them at which point functionality returns. Seems to disconnect from the network on its own accord at times too.

Skype -

Aug 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We have Skype integrated with out Outlook so it is easy to find co-workers and add them to your contacts and shoot them messages. The Screen share and allowing other to have control of your pc is an excellent feature for collaboration when there are so many people who are not co-located. I love that I can change my status and Skype updates it depending of what is on your calendar. This is a great tool for communication.

Cons: Sometimes the audio isn't the best. Once in a while there are issues where a skype meeting might freeze and you can no longer see what is being presented.

Overall: Skype is solving the issues our company has with team members being located in different cities and states. One team has created a hotline skype meeting that is just open and available for team members to jump on and ask questions if and when they pop up.

Quick and user-friendly. Simplicity of the interface allows ease of access and usage.

Jun 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The idea that you can instantly reach out to any of your co-workers within the company. Has a mobile app which is great when you want to get instant answer on the go or reach out for quick info. You can search people by names or company IDs. You can schedule meetings and create group conversations. Saving the conversations.

Cons: The fact that the more chats you have open the tendency of crashing increases. Having more than 6+ conversations at the same time may result in 7th one pinging you to crash all the existing ones.

Overall: Instant reach out to ypur co-workers and all the colleagues within the company. Ability to be mobile and have quick communication on the go. Easily used and simple SW that works as a perfect solution whether you are sitting two desks away from your colleague or the distance is a continent away you can have an info you need within seconds.

Great communication tool

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to integrate with your company's server, specially if you are running office 365. Pros: file sharing, desktop sharing, video conferencing, great audio quality and the abiluity to search users from different domains is a plus. The conferencing room system is great for having conferences and has eliminated our need to use an external paid solution like gotomeeting or zoom

Cons: Using Skype for business in a surface pro 4 with external monitor will not work. There is a bug that requires you to manipulate the registry keys in order for DMI awareness to recognize skype for business in an external monitor (it was a complete hassle to do this without administrator rights) It also doesnt work with bluetooth headsets on a surface pro 4 (multiple users have reported this bug) it freezes up

Capterra-loader

Very popular communicator that is actually not that good

Jul 22, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Everyone knows and uses Skype, and it works on every platform. You can send messages and call people. Thats about it.

Cons: For a long time it was the most popular and really only video-communicator available. But some of the recent changes made it really, REALLY bad choice comparing to alternatives (Slack and Telegram, notably).
- account management system was completely ruined by merging them with microsoft accounts system. You cant have one without the other. Also Microsoft accounts are hard to reset password, they arent properly merging with old contacts... this is the one reason why you should not use Skype for Business anymore.
- lags and connection issues - they happen all the times - no notfication about new messages is really irritating when you are waiting for some really important message.

Good, but unpredictable.

Jun 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Skype is a great resource to use for businesses when it works - for a long time, it was considered the default video chat software. The ease of being able to log in via a Microsoft account is convenient (although for some reason I find myself resetting the password more than I ever have to do with other apps.)

Cons: The connectivity seems to be an issue moreso than it is with FaceTime, Zoom, or other video chat softwares. Calls seem to drop, or have a difficult time merging, or the video and/or audio drops out or pauses. This seems to be a software issue that is not related to connectivity. Additionally, the software charges for international calls but does not take into account the time spent trying to make or receive international calls where the software cuts out or does not work.