Average Ratings

263 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • Cisco
  • www.cisco.com/
  • United States

About Cisco Jabber

Desktop sharing, instant messaging, and conferencing for business, plus the ability to collaborate on the go from your phone.


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Cisco Jabber Features

  • Application Sharing
  • Chat / Messaging
  • Electronic Hand Raising
  • On-Demand Webcasting
  • Presentation Streaming
  • Private Text Chat
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Streaming
  • Whiteboard

Cisco Jabber Reviews Recently Reviewed!


Capterra-loader

Excellent corporate chat tool that works well with other Cisco products.

Feb 22, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jabber is a solid chat client for the corporate environment. The desktop app is very robust and integrates well with other Cisco products. We have it integrated with our Cisco video phones and WebEx. You can share your desktop, launch a WebEx meeting or take calls over VOIP. It is easy to search for coworker with the active directory integration and organize contacts in groups. It also allows you to view missed calls and listen to voicemail if you have it integrated with your phone system. It will also remind you of WebEx meetings and allow you to launch them from the pop-up reminder. Overall, with the integrations, I believe it is one of the more feature complete chat clients on the market.

Cons: The mobile app is the only real weak point for Jabber. They have improved it a little over time, but it still has issues. I have used it both on iOS and Android and it is a battery hog. Significantly more battery drain when it is running. Also, it does not save login information when using single sign-on. This means I have to re-authenticate every time I open it fresh. This makes me question whether or not to open it when on the go.

One other issue is slow file transfer. The feature is there and easy enough to select a file, but the transfer is very slow and fails at times. Could be better.

Overall: Jabber allows our users to communicate easily and efficiently throughout their work day. It gives quick access to WebEx and phone functions with other Cisco integrations.

Capterra-loader

We use Jabber for both work and play in the office

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Initially, I can't believe that the Jabber software we loved back in the University has been aquired by Cisco. It was pleasant news because it signals the more professional maintenance and dev for this much loved software.

We use Jabber (then, and) now for our main messaging software. It is easily deployable company-wide or even to small departments and teams for a limited/specialized use case.

The UI is pretty clean, lite, fast, and functional. In the office, it is easy to see Presence (i.e., who's online and perhaps ready for a chat). Now the call both audio only or with video is very reliable. It is pretty solid for corporate use.

Since this is owned by Cisco, you can expect seamless integration with a host of other CIsco products you may have (e.g., we use it in conjunction with Cisco WebEx).

Cons: Well... aesthetics matter a lot to me.. and Jabber, although has been refined a bit, still needs a more modern look and feel (especially now that there are tons of other messaging platforms available).

Just a note though to keep backups of important conversations (e.g., in chat). I have had experience when my old messages got deleted when I leave a chat group.

Overall: We use Jabber for corporate presence, instant messaging, chat, voice and video calls. It works seamlessly with other Cisco products. And for me, a nostalgic value which reminds me that Jabber has been my go-to messaging platform for decades, and it continues to impress and be a reliable workhorse.

Overall an adequate chat app with features that tie to Cisco phones and Outlook.

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The tie ins with Outlook, WebEx, and Cisco phones work very well.

Popup notifications for meetings and call notifications are clear.

Interaction Options selectable from within the individual contact screens are robust. This is most noticeable when you are connected to Outlook, WebEx, and Cisco phones. You can pretty much do anything to conduct or initiate a meeting from in the Contact window.

Automatic status changes when it detects your on the phone, in a meeting, etc works very well.

Cons: Lets start with if you don't use Outlook, WebEx, and Cisco phones you will not be able to leverage many features. In this case, you may want to consider other options.

I have some small complaints such as:

Inability to make the popups "on top" of any windows when triggered. When you don't already have Jabber chat open the only indicator is the icon on the taskbar is lit.

As a deployment: An upgrade of the client is not a simple install-over of the latest client. It requires (thus far) an uninstall of the prior, then install of the current. This forces planning and user notification due to the possible interruption. As mentioned, this ties directly into Cisco phones. User can be hung up on as the client uninstalls and reinstalls if they had a call during this time.

Overall: I recommend this software if you utilize Outlook, WebEx, and Cisco phones.

It has a lot of features that allow you to manage communication to Contacts all from in Jabber.

Cisco jabber is Good however there are malfunctions

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Being able to communicate with employees around the world by phone, email, web, messaging, etc. The software is great depending on how it's being used. I've worked with Cisco products elsewhere and find that there was little to no system issues. It's amazing how you can conduct meetings face to face elsewhere by web and associate with everyone in the office.

Cons: The software will malfunction and completely stop performing its duties. Jabber will interfer with how avaya which is a phone system operates causing disconnection in calls and system freezing. I noticed after not using jabber the calls became normal and the system freezing discontinued. I find that a lot of call centers offering work from home positions requires the use of jabber and has implemented the use into company policies resulting in termination if the software is not used however on site employees are not required to use the software. The software can be used as spyware within a security team.

Overall: The software is great however behind every system operation is a person. My experience elsewhere has led me to believe that a person motives could be good or bad. Before I rate the software as horrible I will question the motives of the one controlling the software within the company. You are the designer and I must admit you've done a great job. How companies use your product is on the company once the product is sold. I've noticed small businesses and employment outside of call centers experience little to no malfunctioning when using your product. Big business and corporations is where I experienced the most software issues.

I use Cisco jabber everyday for meeting, chatting , sharing snapshot,sharing screen with Colleagues.

Jul 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We can share screen with client and colleague's system with this and ping to anyone which under Cisco connection. We can create the common group , sharing screenshots , use different emoticons etc with this. It helps a lot to us in our daily work. This is simple tool, the laymen also use this with simple way.

Cons: The most least thing about this is which happed to me many times that while meeting with client it automatically disconnected. And also Cisco jabber delete the history messages which i think it worst thing. Sometimes we need to see old messages but for some time stamp it delete the messages. If it stores all the history then it would be lovable.

Overall: In my daily work life, I discuss my issues , make a call, sharing screen while doing my problem. I can easily talk with any of my colleague with this and share my screenshots of issues and bugs easily with different people. With this, i can see client or colleague's screen to view their issues in better way. I can share my instant status with someone while i am on the call or in the meeting so someone not disturb me while busy work. I can create the group whenever i need to call my colleagues for my achievements sweets or discuss about the good news with them. Share the emoticons with them and let them know my instant mood. Moreover, i can arrange meeting with clients and ping to them for urgent meeting if he/she is available on the same time.

Capterra-loader

For personal instant messaging WhatsApp is there but when it comes to Professio there is Jabber.

Aug 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Small, simple and easy interface for instantly messaging in one in the work hour.

2. Desktop sharing is another cool feature i use it when get stuck somewhere and needed advice of senior.

3. One of the most interesting feature of Jabber that few people knows is Alert when available it;s not like you can not message a person when he is not online you do but sometime you just want to message them in real time then this feature work as charm and you get notified when that person become online.

4.Easy to create group and message them as a whole this feature comes in handy when there is birthday of any coworker and you would like to notify your friends that there is special kind of arrangement in pantry at once but yes you can do that personally as well.

5.Password protected.

Cons: 1. Older messages get automatically deleted I think at least till now I have not found a way to restore them back but yes I think there would be the solution.

2. I would loved it if they had this feature alert when offline that is quite similar to alert when available.

By this way I can track someone's.

3. Interface is easy at the same time boring.

Overall: Instant messaging with coworker, desktop sharing, sending screen shot.

it is awesome, easy to chat, group chat, screen/desktop sharing features are awesome.

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: we can see the profile i.e online/offline status, phone number, mails id . Screen/desktop sharing feature is quite easy and consumes less bandwidth as compare to other software like slack.

'Send mail' option is really time saving . User can Customize status according to his need.scheduling meeting and easy integration with outlook are impressive feature, in one click we can see the meetings detail from jabber, can schedule a new meeting .

Cons: i don't see any option like slack where we can use any other app with in the jabber just like we do in slack.

on my personal PC i found that history get deleted automatically after few days, there should be option to retrieve the history which got deleted previously automatically.

Emoticons are less in Jabber as compared to slack

Overall: i have been using this for more then 3 year and it makes my work like scheduling meeting , chatting with teammates singly or in group very easy. i do not need to look for my notebook or anywhere to find the phone number and email id to contac the person and it can be easily seen in jabber.

Capterra-loader

Cisco Jabber - A professional instant messenger

Sep 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jabber is professional instant messaging application which provide a user friendly interface for communication. The screen sharing features and controlling other person input control through request. Group chat feature is also interesting and helpful in communicating with complete team at once. Integrity with other tool like outlook and VoIP phone is also good by which we can know that other person is in meeting or on call. Good pack of emojis is also available because sometimes words cannot express our feeling. We cam also set alert when person is available.

Cons: In group chat we can not share screenshot.

Thier is also no backup and archive provision in application but taking backup is still possible. Application sometime glitches also. Like sending screenshot but still loading and loading in such case we need to restart application.

Overall: Overall package is good and love to communicate on jabber as it is easy to use. Integrity with the 3rd party application make it robust. Blocking and Location is also a good features of it.

Capterra-loader

Cisco Jabber - Hassle free Communicate between peer to peer or peer to group.

Jul 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. Nice, Simple and easy interface, no complication just chatting with person matters.

2.Screen sharing, Phone support, text chatting, screen shot sending.

3. I can chat personally or in group.

4. Setting of status like available, In meeting, Do not disturb etc. awesome isn't it?

5. Functionality like alert when available it comes handy when you want to chat in real time with any person and he is away from his desktop.

6.different setting according to our needs.

7. Voice over IP is also one of the good feature.

8. I can add a profile pic also.

Cons: It is good for large organization but for small organization it will be costly.

interface is not that much interesting.

It deletes the older message automatically.

Overall: While working on the software sometime I get stuck in that case I uses screen sharing feature of this software and then my co-worker solves my issue or vice versa.

I do chat instantly and share things.

I can reach to any person within my organization whether i know him or not and I can start chatting with them, It's awesome.

Capterra-loader

Jabber is a must for the corporate environment.

Jul 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Jabber enable everyone in my organization to work efficiently as a group ,even without having to be physically present in the office environment. I love how Jabber effectively combines audio messages ,instant messages ,web conference and video conference into one powerful client on my desktop and smartphone.

I love the smartphone app.(Android), it has been a reliable way to stay connected with my team while on the move. Allowing me to join conference calls or dial personal numbers right from my smartphone.

It integrates well with Cisco video phone and we recently imtegrated it with Webex,making it easier to launch webex meetings.By integrating with my phone ,I am able to manage my missed calls ,and listen to messages dropped by callers on my voicemail.

Cons: Inability to search my conversation history is a personal grudge I have got with Jabber . Am also wondering why anytime I leave a group ,all of my conversations on the group gets removed.

Capterra-loader

Cisco Jabber helps keep us connected, a great tool for effective communication

Jun 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A quick and easy way to communicate with coworkers without missing a question in an email inbox, It is extremely useful for collaboration and I really like how I can send messages to someone who does not work in my office without having to call them. I like how it does not show if you read the message or not, but it shows up when you receive a response. I also like how easy it is to find people by phone number and see who is available online to chat. It is also easy to sort and see what calls I have received, lost and placed without having to look through my Cisco phone.

Cons: I don't like that once you close out of the jabber room the history of your conversation disappears forever. Sometimes, particularly when it is important and references a work related event, it would be helpful to be able to go back and reference the original source

Overall: By using jabber, we can quickly send messages to another colleague who has the information we need or can help us solve problems. An email can be buried in someone's Inbox, but I discovered that Jabber appears to get his attention much faster.

Cisco Jabber

Sep 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I worked for Bershire Hathaway at National Indemnity Company for two and a half years and we used Jabber for interoffice communication. I found it extremely helpful and easy to use. I liked that it displayed our office status to other users/friends. It was also nice that it connected with our Cisco phones and we could take calls from the computer with a click of a button rather than reaching over for the phone itself.

Cons: The only thing I have to complain about with this software is that a while back they updated the emojis and got rid of several emojis that I was used to using. They have new emojis, but it would be nice if they still had the option to use the old emojis. More choices are better in my opinion.

Overall: Overall, I enjoyed using Jabber. It was an easy to use program that allowed interoffice communication. I would recommend other companies use this software for their in-office chatrooms.

Good tool for official communication.

Jun 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Working with a reputed organization of more than 2000 people and actively using this tool.Few of the feature i really liked about this tool:

1. Very easy to use and user-friendly. Didn't take much time to understand functionality.

2. Speed is great in terms of messaging functions like jabber call.

3. Desktop sharing is another feature which makes life easy.

4. Search option works well.

5. Other great feature is separate chat window and emoticons.(makes communication light under stress environment)

6. Group creation and adding participants is another great feature..

7. Customer support is good and available 24/7.

8. Great for inter-office communication.

Cons: Very few cons i faced like:

1. Keeps short time chat history.

2. Little costlier as compared to the other software in the same category.

Great Tool for Team Coordination

Sep 18, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This tool is gift for person which aren't willing to go to meeting room as they can attend meeting's while sitting on sest.

Screen sharing can be done in group specially remote locations to present live demonstration.

Quick turnaround gives edge to conversate quickly.

Graphical User Interface(GUI) incorporate KISS principle which helps to use it.

Jabber also provide availability status of remote location person so we can conversate accordingly.

Cons: Coversation History or log limitation as sometime we missed some important conversation. Not able to share sceen shots in group conversation. Availability of the person is not as accurate as it should be.i.e. someting idle system show person is available.

Overall: I'm using Cisco Jabber from approximate 5 year and it' experience of using it is really good. There is nothing to stuck as anyone can use it with ease.

Capterra-loader

I work for Cisco as a network engineer and use Jabber on daily basis. Very simple and easy to use.

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple design of architecture.

Quick way if taking screenshot and share.

Supported on both PCs and mobiles. So, you can get update even if you are away from your desk.

Can reach out any person within the organization immediately.

You can activate the notification field set. So whenever, I get a priority case, I get the notification on Jabber.

It has cool emojis. You can change the color or font of your chat.

Cons: Its buffer for sharing the lines is very limited. So, you cannot share around more then 40 lines.

We cannot share Doc file from this.

Recently, it has stopped the feature of making a bot or group on Jabber.

Sometimes, it changes the status automatically when you are running it on both machine and phone simultaneously.

Overall: My organization is very large that i do not know every person. From this software, i have to just enter his/her name to get his profile and i can reach out him/her quickly.

i can share the documents, take snippets directly from Jabber. It's user interface is very simple.

Capterra-loader

Cisco Jabber is our primary means of keeping up with one another in the office.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jabber is a fantastic way to contact someone unobtrusively. You can see their status if they are Away, in a meeting, or on the phone. If someone tries to call you while you are on the phone, you can drop them a message in Jabber to let them know, or they can send you a message without trying to call first. You can send image, attachments, and even emojii characters.

Cons: The initial cost and setup is a large drawback. Configuring the software to work with the phones requires specific settings on the phones through Cisco Call Manager to be set properly. Thankfully Cisco has a very talented support team that can help walk you through any of the initial set up pains.

Overall: This software is very useful and more secure than other products like it, and it's really a fantastic way for team members to remain connected to one another.

A good tool to communicate but there is an immense scope for improvement

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of use is the biggest pros of Jabber. It's simple and useful. Some of the useful features that we generally like are group chats and screen capture. Connectivity is also great and there are a very few downtimes so its helpful for time-critical jobs.

Cons: One of the main Con of Jabber is its lack of feature. Nowadays everything is so fast paced that we need a lot of feature in there which can make it more useful and beneficial for the business. It's look and feel is still of the pre-millennium era and can be improved a lot laced with some very useful features like presentations, polling, emoticons etc.

Overall: Although there is an immense scope for improvement still there are quite a few benefits that we reap from Jabber. The main one is connectivity and communication. We can have group chats whenever required and ease of use is really good.

Capterra-loader

I use Jabber for Instant Messaging (IM) on official purpose.

Aug 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jabber is very easy to use and it shows all the contacts grouped as our comfort. we can view the contacts profile, online status, we can tag the contact to get alert when contact comes online. Also, there is an link on contact to send mail or meeting through webex. we can update our profile name and profile data and preferred display name. the screen share feature is very useful especially in collaborative project teams spread at remote locations.

Cons: i had used Microsoft Lync earlier. I did not see any difference between these two except couple of minor observations. I did not see "call the contact" option in Jabber. Also, Jabber will not show the number of days the contact is offline and till when the contact is busy.

Overall: very useful for IM and desktop share with other team members.

Capterra-loader

Cisco Jabber software review

Aug 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Allows collaborating anywhere through instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing.

- Communicates whit Microsoft Office.

- Multi platform support (Android, Iphone, Ipad, Mac, Microsoft).

- Reliable communications supported on high quality audio and video.

- Auto integration that allows using cars display to send and receive messages.

Cons: - Jabber doesn't have a queue for offline messages which can be a problem in locations with non stable network provider connection.

Overall: Cisco Jabber allows me to keep an excellent level of collaborating and presence inside the organization, taking advantage of instant messaging, voice and video calls, voice messaging, desktop sharing, and conferencing. As a Cisco I can say something about Jabber: "collaborating and presence anywhere on any device".

Great tool for instant messenger

Sep 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cisco jabber haves lots of great great features which really solved the daily communication between peer to peer or peer to group within our organisation. Sharing your screenshots, Voice over IP , Group Chatting, Personal chat, adding status , screen sharing makes this software best in market. You can track your colleague is available or away, also there is features to change according to your nickname.

Cons: I find that interface is very simple not so attractive and one thing i notice that the messages get deleted after few days and screenshots will not able view it's get automatically deleted.

Overall: I find it very good for large organization where employees are more than 500+ it would be good . Using this software more than 2+ year i find it easy to use to use and helps to connect with colleagues easily.

An easy way to stay in contact with your coworkers while maintaining productivity and efficiency.

Jun 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The system is secure, meaning files and information can be sent within the company easily and remain safe. I can contact a coworker via text chat, voice call, or video call---saving a great deal of time over true in-person visits, allowing me (and the other person) to stay on task while still staying connected. Works very well in dialing into webcasts and conference call events and is much easier to use than holding a handset for an entire meeting.

Cons: Voice quality on calls varies at times making it necessary to redial. Also, when the internet is down, my ability to use the phones is also out, severely affecting productivity in the office.

Overall: Very easy to easily contact co-workers in multiple ways as well as participate in conference calls and webinars.

Great professional instant messaging program plus a whole lot more!

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Instant messaging applications have been around since the days of dial-up, but what sets them apart now is the integration and additional functionality. Jabber can tie into the phone system (in our case, a Cisco IP phone system) and show others when you're on calls, presenting, etc. Within an IT department, this has become an invaluable tool because users can chat with other support staff while on a call with an employee ("customer") without having to put the customer on hold.

Cons: We had some issues integrating with Active Directory and the Cisco IP phone system but were overcome by some reconfiguration or an update to Jabber. However, we have had some occasional issues with Jabber losing chat history. This caused some major issues up front (due to record-keeping compliance) but we haven't seen the problem resurface lately.

Overall: Improved communication between support staff, especially on work-from-home days.

Capterra-loader

Cisco jabber- interaction in professional world.

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It a platform where we can messaging, video calling, audio calling and screen share to other users.

By click on URL link we are directly go to the link platform. Bandwidth of the audio is amazing, very clear sound.

By using share screen option, we can saw the screen of other user so if he found any difficult during there work we can solve easily.

Talk to anyone in my organization and it help me alot in our daily work life.

Cons: Biggest drawback screenshot get deleted after we logout and login the jabber. Not able to saved any conversation so we can use it in future. If anyone create a group and invite me it always show me black screen popup, I always logout and login the jabber in my new upgrade version.

When I use Jabber it gives real-time information and instant messaging to reduce delays I like this

Jan 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: What I really like about Jabber is that it gives real-time information and instant messaging and reduce delays. I really like this part its like instant messaging made even easier, voice and video calls is seamless, voice messaging, desktop sharing I would recommend Jabber to any organization.

Cons: The thing with Jabber because its not a popular as the skype and those others we are only able to use it in house right now, hopefully more organization will begin to use this tool.

Overall: What I really like about Jabber is that it gives real-time information and instant messaging and reduce delays. I really like this part its like instant messaging made even easier, voice and video calls is seamless, voice messaging, desktop sharing I would recommend Jabber to any organization

Nice Software to connect

Jul 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: it help us to make instant chat with the other. it has a great UI and is easy to operate . it has great features like sharing your screen and giving access to other person of your machine.w can check the status of the person to whom we need to check (away, on call, presenting,Available).we can create a group and add member over there and share the information with all , means we can have one to many communication.we can easily syn our meeting data with the jabber and According that it will show our status.it maintain the directory of ll the members that are on jabber

Cons: when we create group ,we cannot share multimedia item in that group

when we share our screen with the other , the server become slow because all the data is taken by the jabber

Video calls cant be made through this

File sharing is very difficult with this.

Capterra-loader

Great inter-office communications solution

Aug 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love how it syncs with my Outlook to let others know when I am in a meeting and can't respond to their instant messages. VOIP feature works great both within the firm and with our clients. A huge plus that there is a dial-in for international callers as well!

Cons: I have had complaints from our clients that there is a delay in the installation when first using the WebEx feature. Also, it would be great if chats didn't get deleted when I exited a conversation. Like if there was a function where the user can select from the Settings panel for how long they'd like to preserve messages for (i.e. 1 week, 2 weeks, 30 days, etc.).

Overall: Easy to use solution for internal and external communications. No issues from me!

Best for business

Aug 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Screen sharing is one of the best use i found in this tool, it really helps to present some important stuff to someone.

Groups craeted here are very effective for easy functioning of team

It allows calling by just clicking on person's name with out need of remembering numbers.

Voice supports is great feauture of this tool.

It makes business smooth by sending screenshot instead of sending emails.

Cons: It doesnt support video calling.

Screen shot disappers after a while.

Groups can't be formed for voice call.

Also we can't send attachments.

Overall: I am very much satisfied with this tool, Being a software developer i found it very useful in daily routine. It makes my work smooth and save lot of time and effort.

It just works. Little features make it shine.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I liked that Jabber integrated with Outlook so it would automatically set my status to in a meeting when applicable - I don't really have the time or inclination to manually set it every time I have a meeting (or remember to change it afterwards!) I also really liked that I could forward calls to my own cell phone - I hate trying to take calls through the computer. Jabber just works. It's not fancy or super attractive, but it was pretty much never down and met all of my needs.

Cons: I guess it was a little old-school as far as the user interface. It felt like using AIM (AOL Instant Messenger) from way back when. But that doesn't affect the functionality.

Overall: Easy to see if people are available, and easy to set your status (especially with the outlook integration) so you're not constantly being messaged when you're busy. It was a good communication tool.

Capterra-loader

Best software for office IM and meetings.

Jul 19, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I have been using this software for the last 3 years and it is working well for me and the most eye-catching feature of the jabber is to connect people together. In the office, we can create a meeting, discuss everything without the physical appearance.

We can share the screen and provide full access to the opponent so they can apply changes of there own.

We can send screenshots, pictures, smilies etc.

Cons: I don't like about this we can't store the previous chats for a long time and it can't send the files which are bigger in size.

Overall: I can connect to my friend without the physical appearance and make plans on chatting even we can share information together by creating the group chats.

Easy to use but is it actually functional?

Sep 04, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: It allows me to easily communicate with my colleagues and because it ties to our phone lines, we can quickly see if someone is on the other line.

Cons: In the version that we use at my work, there is no way to call out separate conversations as they end up in the same feed and if you power down jabber, the next time it is opened, the conversation is gone. As I work in a quick pace environment, this can be frustrating and I find that instead of using jabber, I turn to good old email so that I have a record of my conversations.

Overall: All in all, I believe that there are other platforms which better allow me to work with my colleagues and share documents and speak with colleagues (slack to be precise).

Yet another instant messaging software

Jul 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Communication with their sales team and product installation were really easy.

As they use VOIP protocol, Cisco Jabber easily met our corporate security requirements.

I liked the most its soft phone function, it was also good for internal instant messaging until we started more software for the same purpose...

Cons: I had a few occurrences recently when chat history got lost completely.

Also, sometimes I experience an issue that read message is display as unread.

No more major concerns though.

Overall: It is our main and effective corporate instant communication channel, that allow people from different locations easily reach each other. No security concerns so far.

Fine but not my favorite

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money

Pros: I do like how easy it is to organize groups and start group chats with Jabber. I also like that you can choose a list or tabs for all open conversations. And I appreciate that when I am on Do Not Disturb, new chats don't pop up on my screen; this is helpful for screensharing.

Cons: I dislike that the video chat box comes up every time I place a phone call through Jabber. It would just take one accidental click for me to be sharing video. There should be a setting that allows your default to be "Never Share Video" or something similar. My organization rarely, if ever, requires video chat. It shouldn't pop up every single time.

Capterra-loader

If you have a Cisco network with extensions it's really useful

Apr 25, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I ran a call center which used an all Cisco network, I downloaded the app and used Jabber on my cell phone, and this allowed the supervisors and floor managers to reach me at any time. I was also able to call their extensions directly when needed.

Cons: I can't really blame it all on the application however, I would get disconnected and I wouldn't know so people couldn't reach me, it may have also been related to the security behind my internet connection, but it was a hassle.

Overall: If you have a cisco network it's a useful tool mainly if you are not always in your office since it allows you to have your office phone on your mobile device all the time.

Capterra-loader

Best tool for team interactions

Jul 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Cisco jabber is very lightweight and easy to use instant messenger. We can share screens and control other people screen through control requests. We can make groups of people to share updates regarding various ongoing projects. Users can set up their status like in a meeting, away and available. Voice calling through Cisco IP phone is the best feature that I have ever used.

Cons: Apart from so many useful features it has some drawbacks like we can't send a screenshot to the offline user. We can't share document files through Cisco jabber and also we can't share screens in chat groups

Overall: Using this to share updates

Jabber is great for office communication

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Jabber is great for office environments. I love that if you have the phone integration as well, you can see someone's status of whether they are on the phone etc. This is very helpful during a customer service environment when you have people waiting to speak with someone. It is also great for instant communication between employees. There is a storage environment for screenshots for those who need to send files instantly without email.

Cons: I'd like there to be an option to share screens with other employees. It would be a great feature to add to this already awesome communication tool.

Jabber is great for Interoffice communication!

May 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: My organization uses Jabber as a IM tool and it is great. cuts back on the number of emails or phone calls someone can make to ask a simple question. It has the ability to integrate with outlook so you can view people presence to determine if they are available to chat or not. there is also the ability for video messaging, however my organization does not use this. you have the ability to create a contacts list for quick and easy use, and there is the option to create a chat group if there is more then one person you want to give the same message to

Cons: Jabber is a very simple tool and if you use it for what it is designed for it works great. i dislike that the video messaging is a separate license option as it would be nice to have that build into the core functions. other then that Jabber has served it purposed for me 10 times over. nothing negative to say about this product.

Capterra-loader

Great conversation software

Aug 02, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: My organisation uses this software for conversation . I like about this is you can instantly message a group of people in one go. Also connects to my extension phone. Easy to share screen to someone while meeting.

Cons: The GUI is not very attractive. You need to learn how to use it. After some time the images age gone from the conversation. So for chatting it's good or for screen sharing but for sending images it is not good as we connot save them.

Overall: My overall experience of using Cisco jabber is great. I use this tool on daily basis for more than 2 years as my organisation uses this tool. Found it very useful for communication.

Capterra-loader

Cisco Jabber personal reviews

Sep 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: User friendly.

Very good software for Private sector.

Use for even voice and video call.

Nice messaging tool. In our company, its integrated with webex. Also send us reminder for upcoming meetings. In this we have a search option to search our colleagues. Overall its good and nice combination for messaging app for Private sector.

Cons: Sometime after changing my system password, jabber want me to update the new password. But after updating the new password,jabber dont respond for a while. This case is very rare like 15%. But doesnt like this at all. I have to restart it again.

Cisco Jabber is good to interact with other workers

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: 1) Screen Sharing ability is the best feature

2) Sharing information between teams through chat group

3) Changing of Availability status according to meetings and calls

4) Good package of emojis

5) Best security

6) You can change fonts and color

Cons: 1) Interface can be more improved

2) Can't Share screen in group chats

3) Video chat quality needs improvements

4) Sometime lags

5) Emails about missed conversations

Overall: 1) Sharing files with other users

2) To provide video tutorial by sharing screen

3) To make calls and group chat with teams

4) To schedule meetings.

5) To send email directly from User profile

Good Office Communicator

Jul 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The integration of Cisco Jabber with my Cisco desk phone works really and due to this I can also take calls through Jabber when someone tries to reach out to me on my desk phone. Also, the app itself is very light and intuitive to use. Good use of group chat feature with easy ways to add and connect to colleagues

Cons: The look and feel of the app seems a little outdated and needs a redesign to compete with more slick communicator apps that are currently available in the market. Also, the file transfer capabilities of the app are pretty weak and slow and it usually takes a long time to transfer files and documents across through the app

Overall: Effective communication and ease of use are some of the important benefits that I got from this software

A complete communications' solution

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the way they have integrated instant messaging, audio and video conversations, desktop sharing, and conferencing in one tool for my laptop. It even has a small snipping tool included to share screen shots. It's my ideal program for working during traveling.

Cons: The only con I have found so far is that when you are not on the intranet of your company, it is hard to add new contacts to your contact list, I guess the best solution is to take some time to do this while being at the office.

Overall: instant messaging, audio and video conversations, desktop sharing, and conferencing.

Capterra-loader

Staying Connected.

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great way to keep everyone connected and to have easy access to your staff when on the road or away on business. Keeping everyone always connected.

Cons: I have noticed that the software get's buggy when phone platforms have been updated. And the user's have to wait for a fix before everything goes back to normal.

Overall: Great software to keep everyone connected. The application easily can be added to android and iPhone and all you have to do is leave the application running and your office calls easily will be transferred to your cell phone when they come in. Worth looking into, if your looking for a better means of staying connected.

Capterra-loader

Jabber - The most powerful tool for corporate communication

Aug 04, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: By far, the best software for communicating with my colleagues. We can share links and images apart from text messages. There are also emojis on Jabber which is a plus point. One more good thing is that we can put a "notify me when available" notification when anyone is away for a while.

Cons: Doesn't provide the feature for sharing screenshots on groups. Sometimes the screenshots that are shared open in low quality which is a kind of drawback for me. Responds a bit slow when we share our screen with anyone. Also, it is limited only to a particular organization only.

Overall: i have already mentioned the benefits in the Pros section. Jabber saves my time and money. I don't have to take help of any other messaging tool because Jabber does all that I need.

Capterra-loader

It's a good platform where anyone can connect with others within an organisation.

Jul 25, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Able to share link, screenshots to other participants whom we are unable to reach. We can directly navigate to the shared folder by clicking on links . We can share the system urls and any message which is important. If we want to send any information to more than one members than we can create a group and share the same information to all of them. It's very easy platform to access and we can also set the status of our jabber like Dinner, In meeting, Don't disturb, Available etc so that we can guess that whom we are messaging is able to respond or not.

Cons: All the chats can't be saved into the system. Quality of shared screenshots decreases. It can be used only within an organization.

My experience using this software has been different in all job titles I worked within the same comp

Jul 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about this software is the easy to use features. As a receptionist, transferring calls is a breeze. The fact that you can message co-workers before getting back to a client is ideal.

Cons: What I like the least about this software is the system glitches. Not sure if it's because of our company's server or if we just end up getting disconnected due to malfunctions or upgrades.

Overall: The benefits about this software is the easy to use features. As a receptionist, transferring calls is a breeze. The fact that you can message co-workers before getting back to a client is ideal.

Cisco jabber is secure platform for businesses environment.

Jul 09, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Group and individual conversations are easy.

We can update status if we are going for lunch or meeting

We can share screen between clients

Also we can take snapshot of needed display, while engaged in conversation.

We can manage meetings.

We can block individuals inside or outside the domain

We can schedule video call too.

Cons: Ciscojabber. Exe process consume lot of memory. It cause burden to memory.

We cannot send file attachments.

We cannot change much looks

Overall: Daily conversations with clients.

Ease to connect.

Ease to schedule calls

Capterra-loader

Great software for video conferencing and staying connected with our satellite campues

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software has gone through many changes and each time we upgrade we see more features that keep us interested. This is a great tool for video conferencing on all platforms. We have 3 campuses and by using Cisco jabber we stay connected.

Cons: I wish there was a way they Cisco and Skype for Business would reach an agreement to be compatible with each other. We have both services and the biggest gripe is users would like to call from Cisco Jabber to a user with Skype for Business.

Overall: Video access to all of our campuses from any device.

Nice chat client for your company

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: Supports extras like desktop sharing and video calling. Can be used as an extension in Cisco Call Manager. Allows for easy file transfers. allows for quick instant messages to colleagues. nice integrations with Outlook calendars for free/busy information and automatic status updates.

Cons: No Linux support for anything other than simple IM messages. Interface can be a little bloated. Can be tricky to implement with internal and external networks for universal access

Overall: An IM tool that is integrated with your phone system.

Capterra-loader

Great chat tool between coworkers

Sep 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Every think is just one click away that means you no longer need to wait for meeting room to have a chat with someone related to the work. Just find and start it. Sharing screen is the outstanding thing in the jabber.

Cons: Unable to send screen shot in group chat and file sharing is not possible. Please keep the history!

Overall: I am using jabber from last more than 5 years. Its really good tool for chat between co-workers. Screen sharing is really a great helpful tool. That helps many time when you want to discuss something remotely with overseas emoloyees

Capterra-loader

Easy-to-use and power communication tool for our firm

Nov 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and very effective in bolstering our communication platform. Instant messaging, dialing from within applications and an excellent mobile app make this a key part of our communication portfolio.

Cons: Cisco licensing is never enjoyable to deal with and although this is not a separate product line item, it is still part of the Cisco portfolio. I also wish there were more ways to force Jabber to always login and always remain running versus allowing the user to shut it down.

Overall: Communication

Jabber, an improved communication platform.

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Jabber is a little more complicated than other similar tools. However, this does mean increased functionality. There are many little features that can be changed and modified to tailor this tool to an individual needs. the call forwarding is the most vital part of this tool for me. Where it is a soft-phone I forward my calls to my cell when i am not at work.

Cons: This tool has all the function that one could desire, however, it can be complicated to configure some simple things. for example, it took a fare bit of time to setup contact groups. Once they are created they are easy to manage. Other than this I have no issues with Jabber.

Capterra-loader

Effective communication tool.

Aug 19, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is very effective communication tool for software development and other organisations. Users can create groups according to the teams. Voice call feature is also provided which is very usefull. Users can share screen as well which is very helpfull for debugging and problem solving.

Cons: Users cannot send attachments. Sometimes teams need to discuss though voice call but it did not provide voice calling feature for groups.

Overall: Effective communication tool for software development organisations.

Secure and smooth way to inter communicate.

Jul 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Felxible and ease of use make it better than other application. Voice message, connectivity with outlook, phone services and group chats are the features which made this app a best platform for employees to discuss the urgent things quickly by having static position on their desks. Good to have :-)

Cons: One can not share screenshot on group chat which make it limited group chat application. There is a setting which shows you online even when you are not available on your system which helps one to hide his/her absent. Sometimes screen share distortion is there

Overall: Quick conversations. Prompt response. Easy screen share with individuals.

Easy to use

Sep 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Cisco Jabber is very user friendly; it does not take a degree to use this software. I can chat or place a call with a couple quick clicks.

Cons: I can't recall one item I do not like about this sofware.

Overall: Cisco Jabber makes it easy to communicate with my colleagues when an email is just not needed. It is very quick and easy to quickly see if another co-worker is logged in to the software and be able to chat with them very quickly. Additionally, if i need to call them or share my screen I have that availability. No more looking up phone numbers.

Needful app

Sep 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: remote access of another computer if its screen is shared with me

calling feature

can be used via mobile also

group chat are also very helpful

Cons: cant share screen captuere in group chat



sometimes message is not shown while other person is offline

computer restart then message of other person is not shown

Overall: very helpful while using in work environment its also very effective and linked with other software also like outlook. also measage can be seen on mobile app. also very effective with ip phone

basic, modern and professional instant messenger

Jul 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Most of all, I like that Jabber is very easy to use. It has a simple interface that even a first-timer should be able to navigate without any issue. Double-click on a name to chat, and go from there. You can maintain group chats, as well, which is nice. Cisco Jabber can also store your voicemails for quick playback.

Cons: I'm not sure if it's my internet connection or the software, but Jabber seems to temporarily disconnect for me every now and then.

Capterra-loader

Jabber does what it is meant for pretty well.

Feb 01, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Able to have multiple chat windows. Team chat windows. File transfers. Status, Location. Highly accessable.

Cons: Chat history seems to only hang around on local machines and only until it is rebooted. I have not found a setting for this.

We are moving away from jabber because there doesn't seem to be a way to have chat rooms where people can drop in and drop out.

Overall: This software does do what it is designed for. It allows our company to keep in contact with each other.

It is streamlined, easy to use and scalable and show our status automatically by syncing with mails

Jul 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like its screen sharing feautre and groups are easy to craete and we can share same thing with many a colleague easily

Cons: Screen shot are not sent when the other person is offline and it uses a lot data when screen shared and some time it's make the system disconnected from the server due to usage of all data on screen share

Overall: Best software to communicate within the organisation with secured channel and it is easy to use and require a little training to use it

Capterra-loader

Best chatting software

Aug 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We are using jabber for almost 5 yrs in our office. Following key points:

#grouping is allowed

#emojis can be shared and they are attractive

#you can update status easily

Cons: #screenshots can't be share in groups

#in a group we can't reply by highlighting individual chat.

#sent images cannot be copied from conversation. Altough we have a option to copied it from jabber folder.

Overall: Easy to use. Best software to communicate message in a group.

Good tool to chat

Aug 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: It is very secure system to use and I'm using it from last four years around

Group chat option is very useful for gathering responses from multiple users.

I often use Screen share to show around the procedure to customer that are finding it hard to understand functionality of our product.

Cons: Not able to share the screen capture in group chat.

Not able to share the documents.

Overall: I find the zabber helpful and productive.

This is good software to interact with other team members within an organisation.

Jul 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: 1. Easy to use.

2. We can share live screen to other user.

3. Calling feature

4. We can send screen capture as well.

5. We can create group of members to deliver same message at one time.

Cons: I don't see any major cons at this moment still every software has pros and cons.

Sometimes screen share link breaks and this requires to accept invitation again and again. This might be due to low internet speed as well.

Great tool to interact with colleagues

Sep 05, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: With this software we can easily communicate with our peers and that too with screen shots which helps them to understand the issue in a better way. Very heplful tool in day to day use.

Cons: More features like video calling can be introduced so that we can communicate in a more better way.

Overall: Well, you can easily chat with someone who is overseas and can also share screen whenever required. Also, screen shots can be sent for a better understanding.

Capterra-loader

Awesome communication medium

Aug 31, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: This is awesome tool for communicating with your coworkers,friends and clients. It is best when using it remotely. The desktop sharing by jabber is very helpful. Easy to use and very reliable user easily make groups chat and communicate with the multiple user at one time.

Cons: Unable to edit and delete sent messages.

Overall: I am using it in my office and it is very easy to use. Remote sharing features help me alot for my work.

I used this daily to communicate in my local company network with my teams and colleagues.

Jul 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Cisco jabber i would one of the best things to use to communicate with various features available. Help to share screen of pcs to another. Phone integration is of the best thing. You can create group and chat with colleagues and teams.

Cons: With lots of features the software is slow to load and sometime it crashes out which is really very frustrating when you are middle of something very important.

Capterra-loader

Messenger for corporate industry

Aug 02, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We can create as many groups and discuss about the tasks and work. We can enhance our chatting experience by using various emoticons available in the software. We can share our screens with any person and discuss about the tasks we are performing.

Cons: The user interface can be more better to enhance the user experience. Also we cannot share screenshots in groups or a person is offline.

Overall: I have been using jabber from last one year in my company. I usually share screens with the concerned person sitting anywhere and discuss about the work we are going through and get results through this software.

Cisco jaaber one of best tool to communicate within your network.

Aug 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Cisco jabber is best way to communicate within you company network, I find it more secure and easy to use. There are various features and functionalities present like sharing your computer and can give access to other friends or colleagues, share important screenshots, make group to chat with your team, connect your phone directly.

Cons: I don't have much I like this software very much but yes I find sometime it hand while lots of chat window open, it takes time load.

Overall: I find sharing and communication make easy which saves time and make a platform to interact easily.

Cisco Jabber enables global workers to communicates efficiently and timely with one another.

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to integrate with Cisco WebEx. I can easily see when my colleagues are in a WebEx meeting or are unavailable or any other current status.

Cons: Jabber phone calls crash my Jabber, unusable at this time. Would like to see Cisco Jabber communicate with my Cisco softphone.

Overall: Instant communication with my global colleagues, integration with Cisco WebEx, mobile app ability to always be available to global teams and colleagues.

Its like MSN but newer with less features.

Jul 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It enables me to keep in constant contact for any issues with other members of our team. Also serves as a softphone giving the option of either picking up calls or answering through the interface.

Cons: Seems like there could be so many additional features included. I really feel this software should include videoconferencing as it fits the niche market.

Overall: Effective for team communication at the office.

An app is good enough

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It enables me to interact with my colleagues, make phone calls, chat, share screens, transfer files, have conference call with chats and shared screen

Cons: It has a habit to freeze from time to time and exit button just closes the GUI and does not kill the process. So if you restart it - nothing happens, you have to end the process first

Overall: Collaboration is a great thing, also I can use IP telephony with this app

My favorite instant message program

Apr 20, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to use and it integrates into Cisco Phone system.

Screen sharing and capturing works great.

Able to access voicemail messages from phone system right in the app.

Clean user interface.

Cons: Unable to add pictures or screen share from group chat.

Can be hard to manage if you don't have a network admin that is good with Cisco.

Can be hard to troubleshoot if it does not work.

Chat tool for companies

Feb 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This tool allow to chat with colleagues across the organization, using a chat. It's possible to set availability status or link it to the calendar. Possibility to connect other conference tools.

Cons: It doesn't allow to give mouse control when sharing the screen. I don't link the automatic pop-up for new messages, that can be removed only changing preset preferences.

Overall: chatting with colleagues

Capterra-loader

My Review of Cisco Jabber

Sep 11, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: I am using Jabber in my daily working routine to connect with other employees of my office. It gives functionality of chatting, calling and sharing pictures or Screenahots.

Its light weight and it automatically get launched with a system is turned on. One can also create groups for scheduling meetings. It also has the function of Status- Available/ Busy/ DND

Cons: Its a good product but chat doesn't saved for longer period. Moreover sonetimes it auto logged out users.

Overall: In my personal touch its good as it interconnect employees of the corporate.

Great tool for communication in office. Simple and group chats with clients within organisation.

Jul 09, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We can arrange meeting with colleagues via creating groups.

We can work via sharing screen and give and take access of others computers to provide support and take any help from others.

Cons: We can not send pictures into groups as sometimes we want to share issue screenshot more than one people but we can not. Not better as compared to Zoom.

Overall: Best communication tool for business purposes

A chat software with strong collaboration tools

Mar 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Easy to search anyone across organization and chat

Voice calls can also be made

Easy to keep backups, share files and documents and collaborate by sharing screens

Cons: Huge file transfer takes a lot of time

Not good when collaborating with multiple people at a time

Chat window opens separately in the version I used, which is a little annoying when chatting with multiple people

Easy to communicate with coworkers but platform can be down sometimes.

Mar 06, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It's similar to other software like Skype or Lync or HipChat where you can communicate with the rest of your internal team members regarding work projects. You can easily search up the person you want to reach out to and message them there.

Cons: A lot of the time, when I want to reach out to someone and search their name in Jabber, their names don't end up showing up even though they work at the company and it is spelled correctly. I find that the platform can be unresponsive at times and hinder communication with our teams.

Jabber is a sleak, easy to use messaging software that is somewhat feature light

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: - Sleek interface

- Connects well with our existing Cisco phone system

- Softphone capability is convenient and easy to use

- Video chat works well

Cons: - Feature light, not a replacement for a more robust video conference software for instance

- Doesn't "stand alone" very well. Features are managed through the somewhat obtuse Cisco portal

- Could use more customizability

Capterra-loader

Contact management and the different ways of touching them.

Sep 04, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Powerful tool for handling calls, chat, share live files among others to what in reality becomes a powerful tool of collaboration because that's what he does you can share up to the desk in a call you make through it

Cons: Its configuration is not simple it is necessary to have a medium knowledge in this software to put its main functions to work, as well as its use.

Great collaboration tool which can be integrated with Microsoft Exchange / SharePoint.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great collaboration tool which includes voice calls, voicemail, chat, meeting integration w/outlook, and can even be setup with WebEx. Very easy to use and Cisco is constantly adding new features.

Cons: Only draw back is that the chat feature is all or nothing. This feature cannot be enabled on a per user basis. You need to turn it on for the entire company.

A good collaboration tool but not the best!

Jul 29, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Very easy to use. Requires no training

- Seamless integration with Salesforce and other third party applications.

- Screen sharing feature is quite handy

Cons: - Crashes often

- Cisco Jabber is very outdated as compared to modern day tools (e.g. Slack). I would highly recommend to go with Slack as compared to Jabber.

- A lot less features as compared to Slack

Versatile

Jul 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of access

Easy to use for end user

Ability to share desktop with other users

It is also beneficial for work from home employees

Cons: Jabber does not handle offline messages, we need to send a email to get in contact with the other user

User is not able to send screenshots on any group chat

Overall: It enhances my testing skills & teases my brain to develop my testing skills.

Simple and smart... go for it !!

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Very simple theme, liked the concept chat rooms. can save contacts as per our convenience in groups. can edit anyone's display name in our list. we had WebEx option also for instant meetings . can save the entire chat as HTML page.

Cons: very less number of smileys. Live smiley's can add more value and attention to the product. other things are very good.

Does the job without the bells and whistles.

Dec 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money

Pros: Cisco Jabber is a great tool to use among colleagues for a quick pop-up message. The program integrates with your phone system to allow handset-free calling.

Cons: Some features are difficult to get to and use. Sometimes it will let you leave a message for someone who is away from their computer, but other times, it doesn't notify you that a message has been left.

Communication purpose

Aug 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Best communication software, we can chat easily when we want to communicate with other , video chat, meetings and best thing we can share our view using screen share feature. Screen share is benificial in expressing our views. We can also give write access of our system through this.

Cons: Some time disturbance when we are busy in critical stuff due to notifications

Overall: Good software and sometime we need to solve any issue of our production system but not have access we can do same with the help of ciso featurs like message, share screen shot.

Jabber has made office communication very easy.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use. It is Active-Directory integrated which makes logging in easy. It also is great for showing who is on/off the phone.

Cons: The bar at the top of the screen is annoying, but it can easily be turned off. The solution can be quiet expensive.

Overall: The ease of communication with users and being able to tell the online status of someone without having to walk down to see them.

Capterra-loader

Local chatting software

Sep 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jabber is a local chatting software used widely across most of the organisations. It has many features like sending messages pretty fast, sharing images, emojis, etc. Also, it is working for sharing the desktop screen as well.

Cons: You cannot share files, videos, etc using jabber.

Overall: I am using this software from last 5 years and upgrades has provided many new features.

Cisco Jabber is best available application for the inter communication of an organization.

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very reliable and user friendly app. This can be used to send messages and even the screenshots between the two users. Call is also very good option over the jabber and even we can create groups to share knowledge between the multiple users. Also allows to share screen with other user.

Cons: Unable to send screenshots in groups.

No option to roll back the message.

Chat list disappears after re login.

Kicked out of the group automatically after re login.

Overall: Better to have quick discussion.

Cisco Jabber

Aug 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: It is very easy to use.you can make a group and add people to them. The best part is the emoticons which are update recently. You can set your status automatically if you are away or available or in a meeting.

Cons: The docked window is really irritating as it comes every time if we take cursor over the screen.

Overall: Overall it like it for professional use.

Capterra-loader

Cisco Jabber just makes life so much easier

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a very mobile person and reach-ability on my office extension is also very important. Cisco Jabber solved this problem in a very effective way.

Cons: Africa with its mobile data issues the challenge of connectivity cannot be ignored. And of course you need a smart phone or smart device which comes at a cost.

Overall: I am reachable on my extension 24/7

Very useful to a power user.

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Ability to view and answer calls on my computer. Easy access to phone directory. Ability to instant message coworkers and see if they are on the phone or not.

Cons: The Mac version has some bugs that sometimes take a while to be resolved. And some features that are available to PC users are not available to Mac users. Like parking a call.

Convenient and ease of use allows me to take calls wherever I am

Aug 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Jabber is easy to install and I love that I no longer need to use my desk phone to take calls. It allows me to work from home or if I am travelling without having to get out my personal phone details to people who wouldn't otherwise need it.

Cons: The biggest downside that I have noticed in the Jabber is when I want to add new contacts and adding recent callers to my call list. It is usually easier to find them in my recent caller list and call back then to add them to my contact list.

A good communication software for office use

Sep 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I have been using jabber from past few months, I would say that it is really a good software for chat purpose. The customizable options like changing your status whether you are available, away or etc, adding n number of users in a group chat is great. You can share almost every type of file pdf, ppt, images etc. It actually works like WhatsApp but for official purpose. You can send emoticons etc. If you belong to an organization and want your team to be connected then I would advise you to have it to connect your team in the easiest manner. It doesn't need any processing and loading time just in a snap it will open and start working.

Cons: The only con I have faced till now is the offline message problem. If the person you want to send your message to is offline then the message won't deliver and he won't even know that you have even tried to contact him.

Overall: If you belong to an organization and want your team to be connected securely and sophisticatedly then I would advise you to have it .

Cisco Jabber

Sep 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: I enjoy the ease of use with Jabber. It helps my coworkers and I communicate with each other on a streamlined platform that utilizes both instant messaging and connectivity to phones.

Cons: I frequently have issues getting pictures and attachments to send over the instant messaging feature without needing to try more than once.

I use Jabber on a daily basis to communicate in my workplace.

Mar 05, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that I can send files with people directly through chat windows by dragging and dropping them in place.

Cons: I don't like that when sharing files they tend to time out if not accepted fast enough as I am often away from my desk and miss receiving important documents.

Overall: I like how easily I can communicate with others in a variety of ways.

This is an acceptable IM tool, but has limitations that make other offerings more attractive.

Mar 07, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Integration between softphone and desk phone

Active Directory based presence indicator

Built in screen sharing works well

Cons: Unable to copy a URL sent in a chat

Sending screen shots or other images is hit and miss

When using softphone on laptop, have not been able to successfully maintain a call longer than 15 minutes

Capterra-loader

Easy and flexible to use

Sep 05, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Group chat, adding person's reference, recent chat, metting schedule.

Cons: Sending screenshot screen is not very fast and intutive. Also, sometimes the history get lost after restarting, especially screenshots or images.

Overall: We are using within our organization for quick chat within employees. This provide very reliable solution for intra company communication.

This is an amazing software to connect with colleagues in corporate world.

Nov 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I am using this software since last 7 months, it is a user friendly and time saving software. The best part is one can see all the chats done in the past even after closing the chat. It helps in saving time a lot as there is no worry about the data. All is in store for use at anytime.

Cons: One thing which I would like to suggest that there should appear employee information on clicking on its name like contact number and designation. It will become more suitable then. Else it is good now too.

Overall: Ease to connect with employees sitting anywhere in the world. Chat history which never disappears is the best part. Time saving & user friendly software. I am happily using it.

Frustrating at times, nice when it works.

Apr 18, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: It allowed me to keep in touch with other employees, especially remote ones. Also, the mobile app was decent.

Cons: It's very buggy. At some times, it will crash for no reason, other times there are weird graphical glitches, and then it will disconnect from my soft phone, but not tell me about it, causing me to miss calls.

Capterra-loader

Cisco Jabber is a nice addition to our phone systems

Sep 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to send chats to my co-workers quickly - no matter if they are Mac or PC.

Cons: I have issues sending files from my Mac to others using Jabber.

Overall: Jabber is nice to look up phone numbers quickly, send messages and see the availability of your co-workers without having to do anything other than look up their name or from a saved list of "friends".

Tool that connects an organization together.

Aug 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is one of the best software used these days in many organizations.you can chat with single or multiple people in an organisation at same time just by creating a group. You can share you screen with others and also attend in organisations meetings through this software also you can share system urls which can be opened directly. You can also connect with each other through a audio/video call as it provides an excellent audio and video quality during a call.

Cons: The only cons that i found for this software are you cant save your chat and also the screenshots that you shared cant be seen after some time.

Good for use outside of email and phone

Aug 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that Jabber is a quick and easy way of having a conversation outside of email, phone or in person.

Cons: every time you close the Jabber window, you can only scroll back for a limited amount in your conversation.

Overall: Jabber is good to use when myself or colleagues are on the phone, and we need to discuss something pertinent.