Average Ratings

471 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • Cisco
  • www.cisco.com/
  • United States

About Cisco Jabber

Desktop sharing, instant messaging, and conferencing for business, plus the ability to collaborate on the go from your phone.


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Cisco Jabber Features

  • Electronic Hand Raising
  • Mobile Access
  • On-Demand Webcasting
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Real-Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

Cisco Jabber Reviews Recently Reviewed!


Capterra loader

Excellent corporate chat tool that works well with other Cisco products.

Feb 22, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jabber is a solid chat client for the corporate environment. The desktop app is very robust and integrates well with other Cisco products. We have it integrated with our Cisco video phones and WebEx. You can share your desktop, launch a WebEx meeting or take calls over VOIP. It is easy to search for coworker with the active directory integration and organize contacts in groups. It also allows you to view missed calls and listen to voicemail if you have it integrated with your phone system. It will also remind you of WebEx meetings and allow you to launch them from the pop-up reminder. Overall, with the integrations, I believe it is one of the more feature complete chat clients on the market.

Cons: The mobile app is the only real weak point for Jabber. They have improved it a little over time, but it still has issues. I have used it both on iOS and Android and it is a battery hog. Significantly more battery drain when it is running. Also, it does not save login information when using single sign-on. This means I have to re-authenticate every time I open it fresh. This makes me question whether or not to open it when on the go.

One other issue is slow file transfer. The feature is there and easy enough to select a file, but the transfer is very slow and fails at times. Could be better.

Overall: Jabber allows our users to communicate easily and efficiently throughout their work day. It gives quick access to WebEx and phone functions with other Cisco integrations.

Capterra loader

We use Jabber for both work and play in the office

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Initially, I can't believe that the Jabber software we loved back in the University has been aquired by Cisco. It was pleasant news because it signals the more professional maintenance and dev for this much loved software.

We use Jabber (then, and) now for our main messaging software. It is easily deployable company-wide or even to small departments and teams for a limited/specialized use case.

The UI is pretty clean, lite, fast, and functional. In the office, it is easy to see Presence (i.e., who's online and perhaps ready for a chat). Now the call both audio only or with video is very reliable. It is pretty solid for corporate use.

Since this is owned by Cisco, you can expect seamless integration with a host of other CIsco products you may have (e.g., we use it in conjunction with Cisco WebEx).

Cons: Well... aesthetics matter a lot to me.. and Jabber, although has been refined a bit, still needs a more modern look and feel (especially now that there are tons of other messaging platforms available).

Just a note though to keep backups of important conversations (e.g., in chat). I have had experience when my old messages got deleted when I leave a chat group.

Overall: We use Jabber for corporate presence, instant messaging, chat, voice and video calls. It works seamlessly with other Cisco products. And for me, a nostalgic value which reminds me that Jabber has been my go-to messaging platform for decades, and it continues to impress and be a reliable workhorse.

Overall an adequate chat app with features that tie to Cisco phones and Outlook.

May 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The tie ins with Outlook, WebEx, and Cisco phones work very well.

Popup notifications for meetings and call notifications are clear.

Interaction Options selectable from within the individual contact screens are robust. This is most noticeable when you are connected to Outlook, WebEx, and Cisco phones. You can pretty much do anything to conduct or initiate a meeting from in the Contact window.

Automatic status changes when it detects your on the phone, in a meeting, etc works very well.

Cons: Lets start with if you don't use Outlook, WebEx, and Cisco phones you will not be able to leverage many features. In this case, you may want to consider other options.

I have some small complaints such as:

Inability to make the popups "on top" of any windows when triggered. When you don't already have Jabber chat open the only indicator is the icon on the taskbar is lit.

As a deployment: An upgrade of the client is not a simple install-over of the latest client. It requires (thus far) an uninstall of the prior, then install of the current. This forces planning and user notification due to the possible interruption. As mentioned, this ties directly into Cisco phones. User can be hung up on as the client uninstalls and reinstalls if they had a call during this time.

Overall: I recommend this software if you utilize Outlook, WebEx, and Cisco phones.

It has a lot of features that allow you to manage communication to Contacts all from in Jabber.

Cisco jabber is Good however there are malfunctions

May 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Being able to communicate with employees around the world by phone, email, web, messaging, etc. The software is great depending on how it's being used. I've worked with Cisco products elsewhere and find that there was little to no system issues. It's amazing how you can conduct meetings face to face elsewhere by web and associate with everyone in the office.

Cons: The software will malfunction and completely stop performing its duties. Jabber will interfer with how avaya which is a phone system operates causing disconnection in calls and system freezing. I noticed after not using jabber the calls became normal and the system freezing discontinued. I find that a lot of call centers offering work from home positions requires the use of jabber and has implemented the use into company policies resulting in termination if the software is not used however on site employees are not required to use the software. The software can be used as spyware within a security team.

Overall: The software is great however behind every system operation is a person. My experience elsewhere has led me to believe that a person motives could be good or bad. Before I rate the software as horrible I will question the motives of the one controlling the software within the company. You are the designer and I must admit you've done a great job. How companies use your product is on the company once the product is sold. I've noticed small businesses and employment outside of call centers experience little to no malfunctioning when using your product. Big business and corporations is where I experienced the most software issues.

I use Cisco jabber everyday for meeting, chatting , sharing snapshot,sharing screen with Colleagues.

Jul 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We can share screen with client and colleague's system with this and ping to anyone which under Cisco connection. We can create the common group , sharing screenshots , use different emoticons etc with this. It helps a lot to us in our daily work. This is simple tool, the laymen also use this with simple way.

Cons: The most least thing about this is which happed to me many times that while meeting with client it automatically disconnected. And also Cisco jabber delete the history messages which i think it worst thing. Sometimes we need to see old messages but for some time stamp it delete the messages. If it stores all the history then it would be lovable.

Overall: In my daily work life, I discuss my issues , make a call, sharing screen while doing my problem. I can easily talk with any of my colleague with this and share my screenshots of issues and bugs easily with different people. With this, i can see client or colleague's screen to view their issues in better way. I can share my instant status with someone while i am on the call or in the meeting so someone not disturb me while busy work. I can create the group whenever i need to call my colleagues for my achievements sweets or discuss about the good news with them. Share the emoticons with them and let them know my instant mood. Moreover, i can arrange meeting with clients and ping to them for urgent meeting if he/she is available on the same time.

Capterra loader

For personal instant messaging WhatsApp is there but when it comes to Professio there is Jabber.

Aug 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Small, simple and easy interface for instantly messaging in one in the work hour.

2. Desktop sharing is another cool feature i use it when get stuck somewhere and needed advice of senior.

3. One of the most interesting feature of Jabber that few people knows is Alert when available it;s not like you can not message a person when he is not online you do but sometime you just want to message them in real time then this feature work as charm and you get notified when that person become online.

4.Easy to create group and message them as a whole this feature comes in handy when there is birthday of any coworker and you would like to notify your friends that there is special kind of arrangement in pantry at once but yes you can do that personally as well.

5.Password protected.

Cons: 1. Older messages get automatically deleted I think at least till now I have not found a way to restore them back but yes I think there would be the solution.

2. I would loved it if they had this feature alert when offline that is quite similar to alert when available.

By this way I can track someone's.

3. Interface is easy at the same time boring.

Overall: Instant messaging with coworker, desktop sharing, sending screen shot.

Jabber is awesome!

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: I use Jabber everyday at my workplace and it is a great way to communicate. Here are a few of my favorite features...

- Instant Messaging. you can easily add and manage contacts into groups, you can also start a group chat with a predefined contact group.

- Like most messengers your status Is visible. You can also set a custom status.

- The interface is clean and simple and can be made compact when needed to safe valuable screen space.

- Jabber can also integrate with your phone! this means you can make calls though your desk phone. This of course needs to be setup by your organization beforehand. Making a call is as easy as right clicking on a contact and then selecting the call option or even pasting in a number and clicking the call button.

- You also have the ability to initiate a screen sharing session which is a very cool collaborative function as well as video calling.

Cons: It can be configured to integrate with Active directory which is a great feature but sometimes when its time to update a password it does not always sync up correctly.

Overall: It has been great, I like it a lot. Jabber has been a real pleasure to use over some of the other options out there.

Capterra loader

Cisco Jabber - A Professional way of communication

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cisco jabber is an instant messaging application that provide the professional environment for communication with in a network . Integrity of Cisco jabber with Outlook & IP is really amazing and provide the real time update with it that other person is busy or on call or in meeting. Group chat is possible where a host can join it with a simple approval or setting the auto-approval. Screen share & Desktop control is also possible with Cisco Jabber. Their is a limited and some professional emojis also which help in expressing the feeling for our words.

Cons: The least thing I like in it is that we can not share the images in group chat. Chat history is also very important in professional world can Cisco Jabber should work hard to fix the bug of deleting the history and images that share on the chat, I will loving if they come up with an option of archive chat so we don't delete or loss our important chat. Their are some annoying default setting that company should fix it by default.

Overall: Cisco jabber is helping us to manage communication with in the complete office. It's really a great professional instant message application that help to get connecting colleagues in the instant way.

Cisco Jabber Review

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how the ease of communication is at your fingertips, by simply typing in a colleague's name and being able to instantly message them. Another feature I really enjoy with cisco jabber is that you are able to share your screen with colleagues and if you need help with something, you can authorize them to take remote control of your mouse. This comes especially handy if you work in IT support and there are issues with remote connectivity. I've had to resort to using cisco jabber to assist staff with issues before. See it as a two in one kind of deal.

Cons: The only thing I don't like is that when a colleague shares their screen with me and I take control of the mouse, when asked to enter in system admin credentials it kicks me off and we have to reconnect.

Overall: I work in IT and there has been times when our remote connectivity software does not work. I've had to use cisco jabber to fix issues, but because it needs a system administrator's credentials to do certain things on the computer it kicks me off when the credential window pops up. Asides that, my overall experience with jabber is great. It's not really made to do remote work, but it has that functionality. If they look into upgrading that, I'm sure IT would love it.

Capterra loader

A great way to keep your team communicating.

Dec 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This software has so many features. It has most of the features you'd expect from a chat client (see cons for a few that are missing), but where it really shines is the integration it allows for your Microsoft Outlook and Webex functionality. It also syncs with my phone extension so that you can not only see when I'm on a call, you can also dial someone from directly within the app. It also allows you to control your voicemail from within Jabber. You also have the ability to share your screen and even do screen snippits from within the app. It is very user-friendly.

Cons: Okay, this is kind of petty, but I wish there were more social features. All you get for emojis are just a few still images. I like having animated emojis, GIFs, and memes to communicate with like you do in other communication apps.

Overall: About two years ago our company adopted Jabber as the communication standard. I feel like it has helped bring us together, and it has made it so much easier to find and communicate with someone in the company. I can look up an employee by name and dial them directly, I can group them by teams, I can see at a glance when I've missed a call from someone. It really has revolutionized the way our company communicates.

Something best to use for chatting!!

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's has excellent intelligence of framing all things related to chat in a single window like:

1. It shows all the person name whom you have chatted in a column left side of display and at the same time it also shows number of messages that people are sending you.

2. It memories all messages in one to one message form. So user can read it later if needed.

3. It provides the feature to create chat group to discuss anything with many people at a time.

4. It provides the feature to share screen with other user and give read/write access which very useful for corporate sector.

5. Jabber has given many commonly used status like: Available, In meeting, do not disturb, offline..etc and also has feature to customise status.

6. It has excellent features of showing you notifications when particular person becomes available on jabber.

7. It has features to save chats.

Cons: 1. Sometimes screenshots sent on jabber gets deleted.

Overall: I am happily using cisco jabber from last 3 years in my office. And I am very satisfied with the features and its intelligences.

Thank you cisco jabber team, you people have done excellent work.

it is awesome, easy to chat, group chat, screen/desktop sharing features are awesome.

Nov 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: we can see the profile i.e online/offline status, phone number, mails id . Screen/desktop sharing feature is quite easy and consumes less bandwidth as compare to other software like slack.

'Send mail' option is really time saving . User can Customize status according to his need.scheduling meeting and easy integration with outlook are impressive feature, in one click we can see the meetings detail from jabber, can schedule a new meeting .

Cons: i don't see any option like slack where we can use any other app with in the jabber just like we do in slack.

on my personal PC i found that history get deleted automatically after few days, there should be option to retrieve the history which got deleted previously automatically.

Emoticons are less in Jabber as compared to slack

Overall: i have been using this for more then 3 year and it makes my work like scheduling meeting , chatting with teammates singly or in group very easy. i do not need to look for my notebook or anywhere to find the phone number and email id to contac the person and it can be easily seen in jabber.

Capterra loader

Cisco Jabber - A professional instant messenger

Sep 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jabber is professional instant messaging application which provide a user friendly interface for communication. The screen sharing features and controlling other person input control through request. Group chat feature is also interesting and helpful in communicating with complete team at once. Integrity with other tool like outlook and VoIP phone is also good by which we can know that other person is in meeting or on call. Good pack of emojis is also available because sometimes words cannot express our feeling. We cam also set alert when person is available.

Cons: In group chat we can not share screenshot.

Thier is also no backup and archive provision in application but taking backup is still possible. Application sometime glitches also. Like sending screenshot but still loading and loading in such case we need to restart application.

Overall: Overall package is good and love to communicate on jabber as it is easy to use. Integrity with the 3rd party application make it robust. Blocking and Location is also a good features of it.

Capterra loader

Cisco Jabber - Hassle free Communicate between peer to peer or peer to group.

Jul 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: 1. Nice, Simple and easy interface, no complication just chatting with person matters.

2.Screen sharing, Phone support, text chatting, screen shot sending.

3. I can chat personally or in group.

4. Setting of status like available, In meeting, Do not disturb etc. awesome isn't it?

5. Functionality like alert when available it comes handy when you want to chat in real time with any person and he is away from his desktop.

6.different setting according to our needs.

7. Voice over IP is also one of the good feature.

8. I can add a profile pic also.

Cons: It is good for large organization but for small organization it will be costly.

interface is not that much interesting.

It deletes the older message automatically.

Overall: While working on the software sometime I get stuck in that case I uses screen sharing feature of this software and then my co-worker solves my issue or vice versa.

I do chat instantly and share things.

I can reach to any person within my organization whether i know him or not and I can start chatting with them, It's awesome.

Capterra loader

Jabber is a must for the corporate environment.

Jul 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Jabber enable everyone in my organization to work efficiently as a group ,even without having to be physically present in the office environment. I love how Jabber effectively combines audio messages ,instant messages ,web conference and video conference into one powerful client on my desktop and smartphone.

I love the smartphone app.(Android), it has been a reliable way to stay connected with my team while on the move. Allowing me to join conference calls or dial personal numbers right from my smartphone.

It integrates well with Cisco video phone and we recently imtegrated it with Webex,making it easier to launch webex meetings.By integrating with my phone ,I am able to manage my missed calls ,and listen to messages dropped by callers on my voicemail.

Cons: Inability to search my conversation history is a personal grudge I have got with Jabber . Am also wondering why anytime I leave a group ,all of my conversations on the group gets removed.

Cisco Jabber

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cisco Jabber is extremely helpful to be able to communicate instantly to someone else in your company, regardless of what location they sit in. It allows real-time communication, which is far more efficient than email, when you need answers quickly. Also, it is extremely helpful that it has the capability for you to be able to send screen captures to another user, as well as to use screen sharing, in order to determine what is happening on someone else's computer, when they are in a different location than you.

Cons: The only thing that could be considered at all negative about this software in my opinion, is that it can sometimes become a tool used by employees to gossip with one another or complain. This can sometimes be difficult, but the benefits of the instant communication far outweigh any issues that that would bring about.

Overall: Overall, I am very happy with Cisco Jabber. I would not be able to perform my job duties as effectively without it, nor would the employees that I supervise.

Capterra loader

Easy communication tool for texting,sharing screen,audio call,video call

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cisco jabber has many features which includes messaging,audio call,video call,group chats,screen sharing and etc etc. It allows me to create group and have conversation with them in various ways. It allows me to initiate group chat which is very helpful when we work with various teams/members on tasks/issues.

I often use it for video calling with my client,my friends and relatives.We can easily see the chat history and initiate meetings. We can keep various status for example offline,away,online,in a meeting and many other which helps us understand each other in a better way.

Cons: I dont find any cons of such but group video chating could be enabled for better communication

Overall: I had greate experience using Cisco Jabber as I use it often in my client meetings,to contact my friends/colleagues/other members through messages,audio call,video call.I mostly use it for group chat where we can coordinate in my work in a better way.

Capterra loader

Cisco Jabber helps keep us connected, a great tool for effective communication

Jun 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A quick and easy way to communicate with coworkers without missing a question in an email inbox, It is extremely useful for collaboration and I really like how I can send messages to someone who does not work in my office without having to call them. I like how it does not show if you read the message or not, but it shows up when you receive a response. I also like how easy it is to find people by phone number and see who is available online to chat. It is also easy to sort and see what calls I have received, lost and placed without having to look through my Cisco phone.

Cons: I don't like that once you close out of the jabber room the history of your conversation disappears forever. Sometimes, particularly when it is important and references a work related event, it would be helpful to be able to go back and reference the original source

Overall: By using jabber, we can quickly send messages to another colleague who has the information we need or can help us solve problems. An email can be buried in someone's Inbox, but I discovered that Jabber appears to get his attention much faster.

Cisco Jabber

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I worked for Bershire Hathaway at National Indemnity Company for two and a half years and we used Jabber for interoffice communication. I found it extremely helpful and easy to use. I liked that it displayed our office status to other users/friends. It was also nice that it connected with our Cisco phones and we could take calls from the computer with a click of a button rather than reaching over for the phone itself.

Cons: The only thing I have to complain about with this software is that a while back they updated the emojis and got rid of several emojis that I was used to using. They have new emojis, but it would be nice if they still had the option to use the old emojis. More choices are better in my opinion.

Overall: Overall, I enjoyed using Jabber. It was an easy to use program that allowed interoffice communication. I would recommend other companies use this software for their in-office chatrooms.

One of the best tool for organizational communication.

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been using cisco jabber from last 4 years and I can say this is one of the best tools for the IM communications within an organization.

It offer various other features along with IM such as syncing IP configured phone with the user profile where the users can communicate via IM OR Phone using jabber.

Far much better software for sharing screen captures to the other jabber users.

Finally one of the best feature that I like the most is group communication where the user can create IM groups with multiple users and share the information.

Cons: Sometimes screen sharing via jabber is slow and the real time sharing of remote screens gets very difficult to deal with but this can be dealt with using network with better speeds.

Overall: Overall one thing I can say with confidence that Cisco jabber is one of the best tool I came across for IM and organizational communications.

Great Tool for Team Coordination

Sep 18, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This tool is gift for person which aren't willing to go to meeting room as they can attend meeting's while sitting on sest.

Screen sharing can be done in group specially remote locations to present live demonstration.

Quick turnaround gives edge to conversate quickly.

Graphical User Interface(GUI) incorporate KISS principle which helps to use it.

Jabber also provide availability status of remote location person so we can conversate accordingly.

Cons: Coversation History or log limitation as sometime we missed some important conversation. Not able to share sceen shots in group conversation. Availability of the person is not as accurate as it should be.i.e. someting idle system show person is available.

Overall: I'm using Cisco Jabber from approximate 5 year and it' experience of using it is really good. There is nothing to stuck as anyone can use it with ease.

Good tool for official communication.

Jun 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Working with a reputed organization of more than 2000 people and actively using this tool.Few of the feature i really liked about this tool:

1. Very easy to use and user-friendly. Didn't take much time to understand functionality.

2. Speed is great in terms of messaging functions like jabber call.

3. Desktop sharing is another feature which makes life easy.

4. Search option works well.

5. Other great feature is separate chat window and emoticons.(makes communication light under stress environment)

6. Group creation and adding participants is another great feature..

7. Customer support is good and available 24/7.

8. Great for inter-office communication.

Cons: Very few cons i faced like:

1. Keeps short time chat history.

2. Little costlier as compared to the other software in the same category.

Easy to use software

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Made my regular meetings very easy with Screen sharing option

2.voice connectivity.

3.Group chats with user defined name.

4. Best one is we can give any user name in chat box so that other can open easily.

5. Categorizes the different user such as development team, HR and managers.

Cons: 1.Well one can't guess that other person has seen your message or not.

2. If system is locked and there is some group chat comes then on unlocking the system, it gets hanged and one cannot even get to know what that group is about.

3. In group chat one cannot predict who has created untill creator sends messages. Or in name of group user has to mention his/her name.

Overall: It made my so many day to day work easy. Not every time i have to send an email to employees or to go to his seat. I'm completely satisfied with it. Hope for the above bugs or enhancements get fixed soon.

Jabber ... "A simply effective product"

Jan 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Jabber integrates telephone services and thus see who calls and can also dial using the computer, missed calls are seen and voice mails are heard through the computer's email. the user appears in outlook, so we can call or chat with people instead of having a conversation by voice mail, being much better that way. It is a good working tool for instant messaging, linked to our telephone service without opening Outlook, regardless of whether someone is meeting or not, since you can converse in real time, making the conversation easier and more efficient.

Cons: We have problems when adding and searching contacts in the chat; On the other hand, Jabber should be connected to my direct number to receive voice mails and respond faster.

Overall: It is a very powerful communication tool, because it joins easily with other applications, such as Microsoft, this integration being very useful for any company. At any time we use it to give information to our employees who are online through the chat and it is applied to the whole company.

Convenient and Easy

Jan 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that when you sign in a small window opens instead of the software taking over your entire screen. In that small window is every thing you need to make phone calls, your contacts list, your most recent calls, voicemails and even a calendar to keep my meetings on. There is also a search bar that you can type a phone number into to find instead of searching your contacts or recent calls list. And I also love the fact of knowing that where my computer is so is my work phone and I dont have to worry about my cell phone being charged for important calls or not finding my cell phone.

Cons: This software does seem to take a little longer to open then I would like.

Overall: My overall experience with Cisco is positive. I would recommend it to anyone who works in the office and remotely and also for people who travel for their company.

Instant Messenger and Tracker

Nov 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: For the following reason, I like the jabber most. The best part of jabber is screen sharing. I'm using screen sharing in my presentation in office so that everyone does understand visually through their screens while sitting at their seats.

You can also track the availability of the person through this software. It is showing the status Available if you are working on the system. You can also update the status of the software to Do not disturb in case you don't want to disturb from anyone.

You can also create a group instead of messaging single user.

Cons: You need to update the password again, if you have updated the windows password. And sometimes, it slows down the system.

Overall: In office, this is a very useful software. You don't need to come to the seat for any work. Just message the person and get a reply.

Capterra loader

I work for Cisco as a network engineer and use Jabber on daily basis. Very simple and easy to use.

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple design of architecture.

Quick way if taking screenshot and share.

Supported on both PCs and mobiles. So, you can get update even if you are away from your desk.

Can reach out any person within the organization immediately.

You can activate the notification field set. So whenever, I get a priority case, I get the notification on Jabber.

It has cool emojis. You can change the color or font of your chat.

Cons: Its buffer for sharing the lines is very limited. So, you cannot share around more then 40 lines.

We cannot share Doc file from this.

Recently, it has stopped the feature of making a bot or group on Jabber.

Sometimes, it changes the status automatically when you are running it on both machine and phone simultaneously.

Overall: My organization is very large that i do not know every person. From this software, i have to just enter his/her name to get his profile and i can reach out him/her quickly.

i can share the documents, take snippets directly from Jabber. It's user interface is very simple.

Capterra loader

Cisco Jabber is our primary means of keeping up with one another in the office.

May 10, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Jabber is a fantastic way to contact someone unobtrusively. You can see their status if they are Away, in a meeting, or on the phone. If someone tries to call you while you are on the phone, you can drop them a message in Jabber to let them know, or they can send you a message without trying to call first. You can send image, attachments, and even emojii characters.

Cons: The initial cost and setup is a large drawback. Configuring the software to work with the phones requires specific settings on the phones through Cisco Call Manager to be set properly. Thankfully Cisco has a very talented support team that can help walk you through any of the initial set up pains.

Overall: This software is very useful and more secure than other products like it, and it's really a fantastic way for team members to remain connected to one another.

Capterra loader

I use Jabber for Instant Messaging (IM) on official purpose.

Aug 02, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jabber is very easy to use and it shows all the contacts grouped as our comfort. we can view the contacts profile, online status, we can tag the contact to get alert when contact comes online. Also, there is an link on contact to send mail or meeting through webex. we can update our profile name and profile data and preferred display name. the screen share feature is very useful especially in collaborative project teams spread at remote locations.

Cons: i had used Microsoft Lync earlier. I did not see any difference between these two except couple of minor observations. I did not see "call the contact" option in Jabber. Also, Jabber will not show the number of days the contact is offline and till when the contact is busy.

Overall: very useful for IM and desktop share with other team members.

A good tool to communicate but there is an immense scope for improvement

Apr 19, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Ease of use is the biggest pros of Jabber. It's simple and useful. Some of the useful features that we generally like are group chats and screen capture. Connectivity is also great and there are a very few downtimes so its helpful for time-critical jobs.

Cons: One of the main Con of Jabber is its lack of feature. Nowadays everything is so fast paced that we need a lot of feature in there which can make it more useful and beneficial for the business. It's look and feel is still of the pre-millennium era and can be improved a lot laced with some very useful features like presentations, polling, emoticons etc.

Overall: Although there is an immense scope for improvement still there are quite a few benefits that we reap from Jabber. The main one is connectivity and communication. We can have group chats whenever required and ease of use is really good.

Capterra loader

Cisco Jabber software review

Aug 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: - Allows collaborating anywhere through instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing.

- Communicates whit Microsoft Office.

- Multi platform support (Android, Iphone, Ipad, Mac, Microsoft).

- Reliable communications supported on high quality audio and video.

- Auto integration that allows using cars display to send and receive messages.

Cons: - Jabber doesn't have a queue for offline messages which can be a problem in locations with non stable network provider connection.

Overall: Cisco Jabber allows me to keep an excellent level of collaborating and presence inside the organization, taking advantage of instant messaging, voice and video calls, voice messaging, desktop sharing, and conferencing. As a Cisco I can say something about Jabber: "collaborating and presence anywhere on any device".

Capterra loader

Great option for office instant messaging

Sep 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Cisco Jabber is very light and fast instant messaging application. Desktop sharing is very effective for demonstrating concerns/queries, directly to remotely logged in peer members. Cisco jabbers integrates with outlook to provide availability status directly in outlook which is very effective. Jabbers also enables alert when peer members gets back to the system and become available on the system. Group chat feature is very convenient for communicating with multiple people at same time.

Cons: 1. Jabber should have option to save screenshots directly.

2. There is no option available to delete single window chat.

Overall: This is application is like salt. It is available and provide great use without getting noticed. I used this application a lot for formal and informal conversation with colleagues.

Great tool for instant messenger

Sep 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Cisco jabber haves lots of great great features which really solved the daily communication between peer to peer or peer to group within our organisation. Sharing your screenshots, Voice over IP , Group Chatting, Personal chat, adding status , screen sharing makes this software best in market. You can track your colleague is available or away, also there is features to change according to your nickname.

Cons: I find that interface is very simple not so attractive and one thing i notice that the messages get deleted after few days and screenshots will not able view it's get automatically deleted.

Overall: I find it very good for large organization where employees are more than 500+ it would be good . Using this software more than 2+ year i find it easy to use to use and helps to connect with colleagues easily.

Capterra loader

Cisco Jabber has some great features, but interfacing to outside companies can be tough

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The integration with the phone system and Active Directory. We changed our Dialing from 4 digits to E.164 (12 Digits). With Jabber, all you need to do is type the users name and hit dial. It will look up the number and dial your phone. Screen sharing is also good for remote workers. No need to have someone come to your cube to see what you are doing. Share your screen and everyone is informed.

Cons: Interfacing to other companies can be a problem. TAC will only look at your connections and if it appears correct sometimes will stop troubleshooting.

Overall: Jabber is a great tool for inside the company. Trying to interface it with other companies can be a bit tricky at times. Support is fairly good, but there are times where I have had TAC say, "the problem is with the other company" and they drop the support.

Capterra loader

Cisco jabber - Superb tool for chatting

Oct 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cisco jabber is a very good tool for communication, chatting and calls.

This is highly used in my company for communication purpose.

One can use for personal chatting, group chatting, calls and screen sharing.

This is very easy to use. Even the freshers can use it with ease. I like its all features. Very much compatible with other cisco tools.

Cons: This tool has some problems as well that need to be improved.

We cannot share screenshot in group chatting.

Sometimes it do not popup messgages in case of system slowness.

But they are not such big problems, we can ignore them in keeping its great available features in mind.

Overall: This is the first communication tool in my organization. We use to communicate to our colleagues and US staff. Very handy tool and highly recommended.

An easy way to stay in contact with your coworkers while maintaining productivity and efficiency.

Jun 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The system is secure, meaning files and information can be sent within the company easily and remain safe. I can contact a coworker via text chat, voice call, or video call---saving a great deal of time over true in-person visits, allowing me (and the other person) to stay on task while still staying connected. Works very well in dialing into webcasts and conference call events and is much easier to use than holding a handset for an entire meeting.

Cons: Voice quality on calls varies at times making it necessary to redial. Also, when the internet is down, my ability to use the phones is also out, severely affecting productivity in the office.

Overall: Very easy to easily contact co-workers in multiple ways as well as participate in conference calls and webinars.

Great professional instant messaging program plus a whole lot more!

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Instant messaging applications have been around since the days of dial-up, but what sets them apart now is the integration and additional functionality. Jabber can tie into the phone system (in our case, a Cisco IP phone system) and show others when you're on calls, presenting, etc. Within an IT department, this has become an invaluable tool because users can chat with other support staff while on a call with an employee ("customer") without having to put the customer on hold.

Cons: We had some issues integrating with Active Directory and the Cisco IP phone system but were overcome by some reconfiguration or an update to Jabber. However, we have had some occasional issues with Jabber losing chat history. This caused some major issues up front (due to record-keeping compliance) but we haven't seen the problem resurface lately.

Overall: Improved communication between support staff, especially on work-from-home days.

Great tool to communicate at a work place

Jan 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes it easy to message, call, video, and share screens with every employee. The software is easy to use and understand. I could even send files and receive files from another employee through Jabber. It is a quick and easy way to communicate on all fronts. It really brings me back to the early 2000s when instant messaging was just beginning. This is so much faster and easier than sending an email and to call someone is just a click away instead of dialing numbers on a phone.

Cons: I don't have any complaints regarding the software. It could use more emoticons but its not really necessary for a work setting.

Overall: I've been using Jabber for about 3 years now and its made working really easy. Contacting your coworkers has been simplified.

Capterra loader

Cisco jabber- interaction in professional world.

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: It a platform where we can messaging, video calling, audio calling and screen share to other users.

By click on URL link we are directly go to the link platform. Bandwidth of the audio is amazing, very clear sound.

By using share screen option, we can saw the screen of other user so if he found any difficult during there work we can solve easily.

Talk to anyone in my organization and it help me alot in our daily work life.

Cons: Biggest drawback screenshot get deleted after we logout and login the jabber. Not able to saved any conversation so we can use it in future. If anyone create a group and invite me it always show me black screen popup, I always logout and login the jabber in my new upgrade version.

Cisco Jabber

Oct 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I absolutely love using Jabber within our department. Workforce is in a different suite than our Operation Leaders, so when we need to reach out to them Jabber avoids having to walk down to the other side of the building. This is a great application to have, especially if you are needing to speak to someone in a urgent situation. I also love the fact that you can save a group chat! So if you need to open a group chat with the same people daily, you can do it with just one click!

Cons: I think not being able to send a screenshot within a group chat is a bit frustrating at times, but you can always send it directly to individual people. Also, if you have a group chat open anyone you have added has the capability to add whoever else they would like. There are no parameters you are able to set to avoid having people added who should not be there.

When I use Jabber it gives real-time information and instant messaging to reduce delays I like this

Jan 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: What I really like about Jabber is that it gives real-time information and instant messaging and reduce delays. I really like this part its like instant messaging made even easier, voice and video calls is seamless, voice messaging, desktop sharing I would recommend Jabber to any organization.

Cons: The thing with Jabber because its not a popular as the skype and those others we are only able to use it in house right now, hopefully more organization will begin to use this tool.

Overall: What I really like about Jabber is that it gives real-time information and instant messaging and reduce delays. I really like this part its like instant messaging made even easier, voice and video calls is seamless, voice messaging, desktop sharing I would recommend Jabber to any organization

Nice Software to connect

Jul 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: it help us to make instant chat with the other. it has a great UI and is easy to operate . it has great features like sharing your screen and giving access to other person of your machine.w can check the status of the person to whom we need to check (away, on call, presenting,Available).we can create a group and add member over there and share the information with all , means we can have one to many communication.we can easily syn our meeting data with the jabber and According that it will show our status.it maintain the directory of ll the members that are on jabber

Cons: when we create group ,we cannot share multimedia item in that group

when we share our screen with the other , the server become slow because all the data is taken by the jabber

Video calls cant be made through this

File sharing is very difficult with this.

One of the best collaboration tools available in the market!

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Simple, reliable, and easy to use interface.

- Comes equipped with all features (screen sharing, group chats, file sharing) that a standard IM must have.

- People can be tagged so that one is notified a user's status (online, offline, etc.)

Cons: - Instant Messages and incoming calls do not get blocked and still received even when Jabber status is, "Do Not Disturb". This is the worst feature and one of the reasons why large amount of businesses have migrated to Skype.

- File Sharing is very slow.

Overall: - Although Jabber is still a great tool for collaboration, but sooner or later it will be discontinued and will be replaced by Cisco Webex Teams.

It is highly recommended for new users to upgrade to Cisco Webex Teams straight away.

Best for business

Aug 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Screen sharing is one of the best use i found in this tool, it really helps to present some important stuff to someone.

Groups craeted here are very effective for easy functioning of team

It allows calling by just clicking on person's name with out need of remembering numbers.

Voice supports is great feauture of this tool.

It makes business smooth by sending screenshot instead of sending emails.

Cons: It doesnt support video calling.

Screen shot disappers after a while.

Groups can't be formed for voice call.

Also we can't send attachments.

Overall: I am very much satisfied with this tool, Being a software developer i found it very useful in daily routine. It makes my work smooth and save lot of time and effort.

It just works. Little features make it shine.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I liked that Jabber integrated with Outlook so it would automatically set my status to in a meeting when applicable - I don't really have the time or inclination to manually set it every time I have a meeting (or remember to change it afterwards!) I also really liked that I could forward calls to my own cell phone - I hate trying to take calls through the computer. Jabber just works. It's not fancy or super attractive, but it was pretty much never down and met all of my needs.

Cons: I guess it was a little old-school as far as the user interface. It felt like using AIM (AOL Instant Messenger) from way back when. But that doesn't affect the functionality.

Overall: Easy to see if people are available, and easy to set your status (especially with the outlook integration) so you're not constantly being messaged when you're busy. It was a good communication tool.

Best conversation app

Nov 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Best app for office use, makes communication between colleges so easy.

- shows staus like available, busy to whom you have to connect

- can find each and every detail of emoloyee i.e. email, fax, phone, etc.

- share screen with multiple users via jabber

- create groups to have conversation with multiple users at a time-

- friendly gui

Cons: -Delivered and seen status cannot be distinguished which is I don't like about this app.

- The status of availability, away,etc of users fakes or shows wrong most of time which leads to confusion.

Overall: Amazing experience and jabber is an amazing app.

Really handy in terms of communication with people in different countries and is so user friendly app to use.

Yet another instant messaging software

Jul 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Communication with their sales team and product installation were really easy.

As they use VOIP protocol, Cisco Jabber easily met our corporate security requirements.

I liked the most its soft phone function, it was also good for internal instant messaging until we started more software for the same purpose...

Cons: I had a few occurrences recently when chat history got lost completely.

Also, sometimes I experience an issue that read message is display as unread.

No more major concerns though.

Overall: It is our main and effective corporate instant communication channel, that allow people from different locations easily reach each other. No security concerns so far.

Fine but not my favorite

Apr 19, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money

Pros: I do like how easy it is to organize groups and start group chats with Jabber. I also like that you can choose a list or tabs for all open conversations. And I appreciate that when I am on Do Not Disturb, new chats don't pop up on my screen; this is helpful for screensharing.

Cons: I dislike that the video chat box comes up every time I place a phone call through Jabber. It would just take one accidental click for me to be sharing video. There should be a setting that allows your default to be "Never Share Video" or something similar. My organization rarely, if ever, requires video chat. It shouldn't pop up every single time.

Capterra loader

If you have a Cisco network with extensions it's really useful

Apr 25, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I ran a call center which used an all Cisco network, I downloaded the app and used Jabber on my cell phone, and this allowed the supervisors and floor managers to reach me at any time. I was also able to call their extensions directly when needed.

Cons: I can't really blame it all on the application however, I would get disconnected and I wouldn't know so people couldn't reach me, it may have also been related to the security behind my internet connection, but it was a hassle.

Overall: If you have a cisco network it's a useful tool mainly if you are not always in your office since it allows you to have your office phone on your mobile device all the time.

Capterra loader

Best tool for team interactions

Jul 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Cisco jabber is very lightweight and easy to use instant messenger. We can share screens and control other people screen through control requests. We can make groups of people to share updates regarding various ongoing projects. Users can set up their status like in a meeting, away and available. Voice calling through Cisco IP phone is the best feature that I have ever used.

Cons: Apart from so many useful features it has some drawbacks like we can't send a screenshot to the offline user. We can't share document files through Cisco jabber and also we can't share screens in chat groups

Overall: Using this to share updates

Jabber

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like that my desk phone is connected to my computer. Having this feature on my laptop helps me to virtually carry my desk phone with me. I love that my jabber is connected to my calendar activities and will display if I'm on a call, presenting, in a meeting or available. The availability feature helps my colleagues to have a hold on me by just a click away.

Cons: I would like to have more options to add people to a conversation rather than creating a new chat group to add more people. I have tried multiple ways to do this and I always end up creating a new chat group.

Overall: Overall satisfied with this software.

Cisco Jabber Usage Review

Jan 17, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: its easy to use IP telephony. I use it on both on my mobile phone as well as my laptop. Jabber makes it conveniently easier to call and connect with people across the globe with just better internet connection. also its messaging app is much useful where you can connect with others easily.

Cons: it requires a better internet connection otherwise call quality is low. also it might cause frequent call drops.

Overall: Overall i am very happy to use this app where i can connect to my business teams across the globe. it was easy and don't need any calling cards or roaming facilities. i also use its chatting app where i can send and receive messages.

Jabber is great for office communication

May 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Jabber is great for office environments. I love that if you have the phone integration as well, you can see someone's status of whether they are on the phone etc. This is very helpful during a customer service environment when you have people waiting to speak with someone. It is also great for instant communication between employees. There is a storage environment for screenshots for those who need to send files instantly without email.

Cons: I'd like there to be an option to share screens with other employees. It would be a great feature to add to this already awesome communication tool.

Capterra loader

Cisco Jabber personal reviews

Sep 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: User friendly.

Very good software for Private sector.

Use for even voice and video call.

Nice messaging tool. In our company, its integrated with webex. Also send us reminder for upcoming meetings. In this we have a search option to search our colleagues. Overall its good and nice combination for messaging app for Private sector.

Cons: Sometime after changing my system password, jabber want me to update the new password. But after updating the new password,jabber dont respond for a while. This case is very rare like 15%. But doesnt like this at all. I have to restart it again.

Jabber is great for Interoffice communication!

May 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: My organization uses Jabber as a IM tool and it is great. cuts back on the number of emails or phone calls someone can make to ask a simple question. It has the ability to integrate with outlook so you can view people presence to determine if they are available to chat or not. there is also the ability for video messaging, however my organization does not use this. you have the ability to create a contacts list for quick and easy use, and there is the option to create a chat group if there is more then one person you want to give the same message to

Cons: Jabber is a very simple tool and if you use it for what it is designed for it works great. i dislike that the video messaging is a separate license option as it would be nice to have that build into the core functions. other then that Jabber has served it purposed for me 10 times over. nothing negative to say about this product.

Good. but not overly impressed

Oct 03, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The accessibility with other users within my company. It was a nice way for interoffice communication that did not require an email but needed to be more formal than a text on a personal phone. It is integrated with our desktop PC/laptops.

Cons: It seemed to have issues working with Windows at times. Sometimes the program would not start up immediately or it would hang up. This was not due to the network or computer configuration but was usually the program itself.

Overall: We used it primarily for inner office communications. This was particularly useful in a shared workspace with a conference meeting area and desks in the same space. When a conference was going on, you could still communicate without speaking. Additionally, it was nice to know when someone had returned to their desk and had opened their PC again.

Capterra loader

It's better for Windows than Mac

Feb 14, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: It's a decent chat program, and you can make good quality calls.

Cons: - Mobile client logs out way too often. And no, it's not my connection.

- History is NOT saved on a server, so if you chat on a cell, and then open this chat on your laptop, you dont see the cell chat thread. Very annoying when it's used for work.

- Some features don't work on Mac, and some Win-Mac functionality is not working.

- On Macs, you cannot send any files through.

- You cannot share screenshot-selection from a Mac to a Win, that makes no sense. Win-Win works though.

Overall: Depending on what you need, it's an OK chat program.

Makes inner office communication simple!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Sometimes you just need to quickly ask a question to a coworker or someone in a different department and email isn't necessary, maybe you just want to chat with someone about a project quickly but aren't able to talk on the phone, that's where Jabber comes in! I've used numerous IM programs and I think Jabber is the best. It's easy to use, easy to deploy, easy to set up for end users, and it's a great product!

Cons: Only saving the previous 90 messages or so is a good idea but also a headache sometimes. I wish there was a way to index prior messages

Cisco Jabber is good to interact with other workers

Feb 06, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: 1) Screen Sharing ability is the best feature

2) Sharing information between teams through chat group

3) Changing of Availability status according to meetings and calls

4) Good package of emojis

5) Best security

6) You can change fonts and color

Cons: 1) Interface can be more improved

2) Can't Share screen in group chats

3) Video chat quality needs improvements

4) Sometime lags

5) Emails about missed conversations

Overall: 1) Sharing files with other users

2) To provide video tutorial by sharing screen

3) To make calls and group chat with teams

4) To schedule meetings.

5) To send email directly from User profile

Good Office Communicator

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The integration of Cisco Jabber with my Cisco desk phone works really and due to this I can also take calls through Jabber when someone tries to reach out to me on my desk phone. Also, the app itself is very light and intuitive to use. Good use of group chat feature with easy ways to add and connect to colleagues

Cons: The look and feel of the app seems a little outdated and needs a redesign to compete with more slick communicator apps that are currently available in the market. Also, the file transfer capabilities of the app are pretty weak and slow and it usually takes a long time to transfer files and documents across through the app

Overall: Effective communication and ease of use are some of the important benefits that I got from this software

Great way to communicate with colleagues

Jan 09, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that Jabber provides an easy way to contact colleagues instantly. The feature that shows if an individual is available, away, or on a call is beneficial when trying to reach someone.

Cons: The only complaint I have is that I cannot drag and drop images into the chat. When I do that it shows up as a file transfer rather than just sending the picture. In all honesty, this is a minor inconvenience and is far outweighed by the benefits.

Overall: My entire place of employment uses Cisco Jabber as a way to instantly message each other. As we have upwards of 500 employees this is a great benefit to us.

A complete communications' solution

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love the way they have integrated instant messaging, audio and video conversations, desktop sharing, and conferencing in one tool for my laptop. It even has a small snipping tool included to share screen shots. It's my ideal program for working during traveling.

Cons: The only con I have found so far is that when you are not on the intranet of your company, it is hard to add new contacts to your contact list, I guess the best solution is to take some time to do this while being at the office.

Overall: instant messaging, audio and video conversations, desktop sharing, and conferencing.

Capterra loader

Jabber - The most powerful tool for corporate communication

Aug 04, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: By far, the best software for communicating with my colleagues. We can share links and images apart from text messages. There are also emojis on Jabber which is a plus point. One more good thing is that we can put a "notify me when available" notification when anyone is away for a while.

Cons: Doesn't provide the feature for sharing screenshots on groups. Sometimes the screenshots that are shared open in low quality which is a kind of drawback for me. Responds a bit slow when we share our screen with anyone. Also, it is limited only to a particular organization only.

Overall: i have already mentioned the benefits in the Pros section. Jabber saves my time and money. I don't have to take help of any other messaging tool because Jabber does all that I need.

Capterra loader

It's a good platform where anyone can connect with others within an organisation.

Jul 25, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Able to share link, screenshots to other participants whom we are unable to reach. We can directly navigate to the shared folder by clicking on links . We can share the system urls and any message which is important. If we want to send any information to more than one members than we can create a group and share the same information to all of them. It's very easy platform to access and we can also set the status of our jabber like Dinner, In meeting, Don't disturb, Available etc so that we can guess that whom we are messaging is able to respond or not.

Cons: All the chats can't be saved into the system. Quality of shared screenshots decreases. It can be used only within an organization.

Jabber - the one stop communication shop!

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use!

Reminds me of MSN Messenger!

LOVE that I can stay instantly connected to my entire organization.

LOVE that I can access it via app, web, or desktop.

LOVE that I can personalize it with Webex for quick screenshares

LOVE the quick file transfer protocols.

Cons: I don't like that I cannot customize some of the desktop features like display colors, etc.

I don't like that it will not allow me to file transfer with an actively opened file, it doesn't make a copy on the fly like others will, have to close out of the software, and re-open.

Capterra loader

Staying Connected.

Mar 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great way to keep everyone connected and to have easy access to your staff when on the road or away on business. Keeping everyone always connected.

Cons: I have noticed that the software get's buggy when phone platforms have been updated. And the user's have to wait for a fix before everything goes back to normal.

Overall: Great software to keep everyone connected. The application easily can be added to android and iPhone and all you have to do is leave the application running and your office calls easily will be transferred to your cell phone when they come in. Worth looking into, if your looking for a better means of staying connected.

Review for Jabber

Jan 14, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: This is a very effective tool used as instant messaging

Jabber is not only confined as messaging tool as the telephone calls can also be made

Voice mail option is also available

Meetings can be scheduled instantly & can be plugged with MS Outlook very easily

Screen shots can be captured & sent via Jabber messaging

Cons: File transfer option can be developed for improved instant communication (not sure if this exists as I have never seen this)

Overall: Overall Jabber is very effective & helpful instant messaging tool that can facilitate the communication effortlessly.

My experience using this software has been different in all job titles I worked within the same comp

Jul 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: What I like most about this software is the easy to use features. As a receptionist, transferring calls is a breeze. The fact that you can message co-workers before getting back to a client is ideal.

Cons: What I like the least about this software is the system glitches. Not sure if it's because of our company's server or if we just end up getting disconnected due to malfunctions or upgrades.

Overall: The benefits about this software is the easy to use features. As a receptionist, transferring calls is a breeze. The fact that you can message co-workers before getting back to a client is ideal.

Capterra loader

Jabber is a great solution for inter-office communication

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Jabber is a great communication tool that has a full set of tools and features. It integrates well with our Cisco phone system and allows for conferencing, chatting, screen sharing, managing contacts and sharing files. I especially like that it saves all past chats and logs indefinitely.

Cons: Initial configuration has some challenges. Also, for some reason jabber occasionally loses contact with my phone and has to be re-started.

Overall: Overall, Jabber is a convenient and useful tool. It allows easy communication with colleagues and customers.

Decent Communication Tool

Nov 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: There are a couple pros to cisco jabber:

1. Easy to Use

2. Connects to Microsoft outlook

3. Group Chats

4. Video capability

5. Connects to Webex

It has everything most companies need to use

Cons: There are a few cons to Cisco Jabber:

1. Crashes more than I'd like it to

2. Cannot send photos in a group chat

3. Limited Emojis

Overall for an office setting it is useful

Overall: Overall, my experience has been really good. This is a pretty reliable service for my company. It also has a mobile version so if you are travelling or on the go it's a good option to have!

Nice chat client for your company

Dec 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Supports extras like desktop sharing and video calling. Can be used as an extension in Cisco Call Manager. Allows for easy file transfers. allows for quick instant messages to colleagues. nice integrations with Outlook calendars for free/busy information and automatic status updates.

Cons: No Linux support for anything other than simple IM messages. Interface can be a little bloated. Can be tricky to implement with internal and external networks for universal access

Overall: An IM tool that is integrated with your phone system.

Capterra loader

Great chat tool between coworkers

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Every think is just one click away that means you no longer need to wait for meeting room to have a chat with someone related to the work. Just find and start it. Sharing screen is the outstanding thing in the jabber.

Cons: Unable to send screen shot in group chat and file sharing is not possible. Please keep the history!

Overall: I am using jabber from last more than 5 years. Its really good tool for chat between co-workers. Screen sharing is really a great helpful tool. That helps many time when you want to discuss something remotely with overseas emoloyees

Jabber

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love being able to have an instant messenger at work. It has the emotions that you need to show any level of frustration and makes it easier then trying to hunt someone down. I have used this for the past 2 years and it has been wonderful.

Cons: First thing in the morning it runs slower than Christmas. After you open up your first message and send your first one it picks up the speed.

Overall: Who doesn't like the name of it as well Jabber is fun to use. Simple to process and great for making sure everyone is on the same level.

Capterra loader

Visual voicemail solution for the office

Oct 18, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The best part of Cisco Jabber is the opportunity to review voicemails in a "visual voicemail" format - individually. This software makes it very easy to manage voicemails, for example, one-click forwarding. It's also great to have the option to make/accept calls on my laptop. I do not use the chat feature much, but it works seamlessly, too.

Cons: The only issue I have noticed with Cisco Jabber is load time. It sometimes takes over 1-minute to load the software and connect to the network.

Capterra loader

Go Professional with Jabber

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: A good software indeed to start for great meetings and chats.

We can share screen for better resolution to our problems.

It also enables us to screen capture and send screenshots as well.

Also different mode of text type and colors and emoticons are some strong points.

Cons: Probably it can be enhanced better for GUI change and better presentation.

Overall: I was facing some issues worth like discussing in detail with some proafs.

So, overall it gave me a good result overall to resolve my problems , issues and other small points as well.

Capterra loader

Nice application for Instant Messaging and web conferencing

Oct 31, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: This application empowered us to work together with local and overseas employees.

Its screen share feature is amazing and gives togetherness persence.

Its an easy to use messaging tool.

I also like that its customizable status (Available, Away, Do Not Disturb etc.)feature.

Cons: Jabber not allow calls to my desk phone if my current status is In a Meeting or On Call. In this case it goes to voicemail.

Overall: We use this application to chat with our intercompany employees. Being able to get question answered very quickly.

Good chat app for corporate use

Sep 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Jabber is a very good chat app specially for corporate use. Screen share feature is plus point here. Also having feature of group chat and group screen share. Easy to search coworkers and chat with them.

Cons: It's very good app for chatting but still it needs to improve modern look and and feel. old chats need to keep back upstairs otherwise old message got deleted when u leave the group or chat

Overall: Overall it's very good app for corporate use. Easy to use with cicsco phones and sceen sharing feature is a plus point.

Capterra loader

Jabber - A communication tool

Nov 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Jabber is most organized and very productive tool. It has great benefits of send message within organization. Best feature of jabber is that you can integrated with Domain / Active Directory account.

As you dont have to manage Additional credentials.

Cons: One of the biggest cons is that, its not allowing to send any attachments to group chat.

Overall: Communication is what we are solving with help of this tool. Group chat is what makes it really rich. Also it has capability to integrate your outlook meetings with Jabber.

Capterra loader

Easy-to-use and power communication tool for our firm

Nov 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and very effective in bolstering our communication platform. Instant messaging, dialing from within applications and an excellent mobile app make this a key part of our communication portfolio.

Cons: Cisco licensing is never enjoyable to deal with and although this is not a separate product line item, it is still part of the Cisco portfolio. I also wish there were more ways to force Jabber to always login and always remain running versus allowing the user to shut it down.

Overall: Communication

CISCO JABBER - Best tool for communications

Oct 15, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: 1. Ease of usage are far better than any other available communication software.

2. Easy to use window features for multiple chats.

3. Easy to switch in between the two or more different chats.

4. Multiple features are available like a. saving chat transcript, b. easy tracking of the other users while managing some people in your team etc.

5. Easy to attach files in the chats.

Cons: 1. I felt it's a heavy software, lags sometimes.

2. Users might face integration problem with your calendar.

Overall: I have been using the jabber for the internal communications only; well the benefit that it provides is you don't need to go to someone's desk. I felt this is one of the easiest to use chat communicator though with slightest downsides but still serves the purpose best than the peers in the market. Best thing I liked about this is to attach the files in a chat with the ease.

Jabber, an improved communication platform.

Mar 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Jabber is a little more complicated than other similar tools. However, this does mean increased functionality. There are many little features that can be changed and modified to tailor this tool to an individual needs. the call forwarding is the most vital part of this tool for me. Where it is a soft-phone I forward my calls to my cell when i am not at work.

Cons: This tool has all the function that one could desire, however, it can be complicated to configure some simple things. for example, it took a fare bit of time to setup contact groups. Once they are created they are easy to manage. Other than this I have no issues with Jabber.

Great Communication Option

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easily see if someone is available or on the phone. It's an alternate way to send information or ask a question besides email that doesn't interrupt another employee. It is a nice Instant Message option.

Cons: Someone can walk away from their computer, yet the Jabber still shows the person is available. Not sure what the delay time is on switching to away status.

Overall: It allows you to make calls - can use it as a directory. It allows chat and will give you a list of recent calls and messages.

Cisco Jabber for Business

Dec 29, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Thirst of all i like th cisco's phone book, we have over 500 workers and cisco jabber helps me to find the needed person's phone or email in seconds. Also when i received a lot of calls at one time, the program fixed all the calls and helps me to come back to all potential clients. Is has also chat possibility.

Cons: I think in future it will be good to add option to leave / hear voice messages via the program

Overall: I work in a big company, the cisco received program work in connection with phones ( all phones are also from cisco). and helps cisco jabber we were paying to separate call center for receiving non- reply calls. And now cisco managed with all non - reply calls

Easy to use

Sep 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Cisco Jabber is very user friendly; it does not take a degree to use this software. I can chat or place a call with a couple quick clicks.

Cons: I can't recall one item I do not like about this sofware.

Overall: Cisco Jabber makes it easy to communicate with my colleagues when an email is just not needed. It is very quick and easy to quickly see if another co-worker is logged in to the software and be able to chat with them very quickly. Additionally, if i need to call them or share my screen I have that availability. No more looking up phone numbers.

Secure and smooth way to inter communicate.

Jul 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Felxible and ease of use make it better than other application. Voice message, connectivity with outlook, phone services and group chats are the features which made this app a best platform for employees to discuss the urgent things quickly by having static position on their desks. Good to have :-)

Cons: One can not share screenshot on group chat which make it limited group chat application. There is a setting which shows you online even when you are not available on your system which helps one to hide his/her absent. Sometimes screen share distortion is there

Overall: Quick conversations. Prompt response. Easy screen share with individuals.

Needful app

Sep 05, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: remote access of another computer if its screen is shared with me

calling feature

can be used via mobile also

group chat are also very helpful

Cons: cant share screen captuere in group chat



sometimes message is not shown while other person is offline

computer restart then message of other person is not shown

Overall: very helpful while using in work environment its also very effective and linked with other software also like outlook. also measage can be seen on mobile app. also very effective with ip phone

Professional communication tool in the corporate

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: As an employee who always work offsite, this is a great tool to stay connected with other coworkers. You can access it through your desk phone, computer and mobile. I really like how easy to sort, see what calls I have received and listen to the voice mail through computer. You can also forward the call to your mobile in case you do not have access to your desk phone/computer.

Cons: Sometimes it is slow to log in to the software via computer

basic, modern and professional instant messenger

Jul 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Most of all, I like that Jabber is very easy to use. It has a simple interface that even a first-timer should be able to navigate without any issue. Double-click on a name to chat, and go from there. You can maintain group chats, as well, which is nice. Cisco Jabber can also store your voicemails for quick playback.

Cons: I'm not sure if it's my internet connection or the software, but Jabber seems to temporarily disconnect for me every now and then.

Capterra loader

"Cisco Jabber Review after usage"

Dec 10, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Jabber is a widely used product by renowned company Cisco and is used for instant messaging, calling over voice, video calls, creating groups, schedule meetings and many more.

It provide alerts when other User get online and provide status like Busy, Available with color indicators for Users.

Cons: More functionalities can be added to make it more robust and secure.

Overall: I have been using Jabber from last 2 years for connecting with other members of the company.

Capterra loader

excellent communication tool for the organisation!!

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Jabber chat is one of the easy tool for single or group communication. We are using this software to connect with clients overseas.it rovides lot of facilities like screen sharing, controlling(we can access other's system by sharing screen). We can view other employee status( contacts, mail ID etc).

Cons: Never show the group owner who has created the group and we never come to

Know whether the message is seen by other memeber or not.

Capterra loader

Friendly app with some pros and cons

Sep 24, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It ease our communication among the employees of entire company.

Easy to use .

Can include emojis in chatting .

Gives option to select different font colour and styles.

Screen sharing

Can make group chats and group calls

Include the facility to see current status of user with whom we are chatting.

provides search box for searching user directly by name.

Gives faciality to enable or disable Popup for incoming messages

Cons: Dnt have option to save screenshot

Sometimes shows user status online even he is offline

Don't have option to pin chat .

Not having interactive UI.

Cisco Jabber - A good tool for internal communication

Nov 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Fast and quick searches, can do message formatting. You can also attach files, take screenshots, integrate with Webex and make calls.

Cons: This tool cannot save your chats which is one of the most common feature in all IM tools these days. You need to select all content and save as html / text file.

Overall: It is a quick and useable business communication tool with lots of other Cisco integrations like Webex, Intercom. It should have feature to save all chats then it will be perfect.

Jabber

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love having a messenger software in my office so I can instant message co-workers. It is very user-friendly and fun.

Cons: I wish I could delete my messages after a while, but not a big issue, may just be the way my office has it set up. I am simply a user not an administrator.

Overall: It is an excellent way to communicate with co-workers. I work from home so it is great to be able to instant message my co-workers for a quick question rather than having to call and interrupt them.

Capterra loader

Cisco Jabber Review

Oct 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Jabber is an application used to communicate and connect with other users. Its provide calling, text, sharing and many more fearures. Users can instantly connect with other users. Its easy to create groups on Jabber for scheduling meetings. Alerts can be applied on Jabber for particular timings. It also provide status of user like busy, online, away etc.

Cons: More features can be added. As it always demand login when system password changes. This can be omitted.

Overall: I am currently using Jabber every day to connect locally with other staff in the company. Also share screens and screenshots instantly when needed.

Capterra loader

Jabber does what it is meant for pretty well.

Feb 01, 2018
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Able to have multiple chat windows. Team chat windows. File transfers. Status, Location. Highly accessable.

Cons: Chat history seems to only hang around on local machines and only until it is rebooted. I have not found a setting for this.

We are moving away from jabber because there doesn't seem to be a way to have chat rooms where people can drop in and drop out.

Overall: This software does do what it is designed for. It allows our company to keep in contact with each other.

It is streamlined, easy to use and scalable and show our status automatically by syncing with mails

Jul 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like its screen sharing feautre and groups are easy to craete and we can share same thing with many a colleague easily

Cons: Screen shot are not sent when the other person is offline and it uses a lot data when screen shared and some time it's make the system disconnected from the server due to usage of all data on screen share

Overall: Best software to communicate within the organisation with secured channel and it is easy to use and require a little training to use it

Cisco Jabber Review

Nov 14, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that the tool automatically links up to my outlook calendar and reminds me of calls. I appreciate the simple and easy way to search for coworkers and create group chats. I like that I am able to make calls directly from jabber without using a landline phone. Screen share is another great feature! I also like that you are able to x out of messages or delete past chats

Cons: I often have glitches with screenshots as they will show up as "deleted". Would love to see more gifs and emotion icons that can be shared other than the simple outdated smiley faces.

Overall: I use Cisco Jabber daily to communicate with co workers in real time for informal and fast conversation. The tool gets the job done although is a bit outdated compared to other chat software I have used.

Must Have

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It makes conference calls so much easier having an interface to call from your computer. The chat feature also a big plus to be able to communicate quickly with your team. It does also have a screen sharing option so you can share your screen with people you are chatting with to help with any sort of issues you are looking at.

Cons: The screen share option has no ability to take control of the presenters screen.

Capterra loader

Best chatting software

Aug 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We are using jabber for almost 5 yrs in our office. Following key points:

#grouping is allowed

#emojis can be shared and they are attractive

#you can update status easily

Cons: #screenshots can't be share in groups

#in a group we can't reply by highlighting individual chat.

#sent images cannot be copied from conversation. Altough we have a option to copied it from jabber folder.

Overall: Easy to use. Best software to communicate message in a group.

Good tool to chat

Aug 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very secure system to use and I'm using it from last four years around

Group chat option is very useful for gathering responses from multiple users.

I often use Screen share to show around the procedure to customer that are finding it hard to understand functionality of our product.

Cons: Not able to share the screen capture in group chat.

Not able to share the documents.

Overall: I find the zabber helpful and productive.