# Cisco Jabber Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Cisco Jabber Software - reviews, pricing plans, popular comparisons to other Collaboration products and more. Source: https://www.capterra.com/p/168393/Cisco-Jabber --- # Cisco Jabber Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cisco Jabber ## What is Cisco Jabber? Web conferencing tool that helps businesses with instant messaging, voice & video calls, voice messaging, desktop sharing, conferencing. Designed for midsize to large businesses in consulting, finance, healthcare, and other industries, it is a web conferencing tool that provides team messaging, remote collaboration, and more. ## What is Cisco Jabber used for? [Collaboration](https://www.capterra.com/collaboration-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Web Conferencing](https://www.capterra.com/web-conferencing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 1,334 user reviews Reviews sentiment Positive 86% Neutral 11% Negative 3% Pros & cons Intuitive and simple interface Efficient internal team messaging Lag and slow performance issues Frequent login and credential problems ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2025 - Video Conferencing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cisco Jabber?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cisco.com&name=Cisco Jabber) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cisco Jabber 4.3 (1,334) VS. [4.7 (24,126)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (1,334) Ease Of Use 4.6 (11,034) Value For Money 4.1 (757) Value For Money 4.5 (6,766) Customer Service 4.2 (757) Customer Service 4.4 (6,520) ## Cisco Jabber alternatives [4.5 (13,591)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,057)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,591)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,612)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [View all alternatives](https://www.capterra.com/p/212050/Cisco-Jabber/alternatives/) ## FAQs about Cisco Jabber Overview ### What problems does Cisco Jabber solve? Cisco Jabber solves communication gaps for distributed teams by combining instant messaging, VoIP calling, video meetings, presence status, screen sharing, and file sharing in one tool. IT, customer support, recruiters, legal teams, and enterprise staff use it to replace desk phones, speed urgent answers, support remote users, and reduce email back-and-forth. Answer based on 673 reviews Overview ### Which roles and teams benefit most from Cisco Jabber? Cisco Jabber is most used by software developers, engineers, business analysts, and project managers who need fast messaging, voice, and video collaboration across distributed teams. Account managers and customer-facing staff use it to stay reachable, while IT administrators support secure communications, user management, and reliable internal coordination. Answer based on 1334 reviews Overview ### What company size and industries is Cisco Jabber built for? Cisco Jabber is designed for midsize to large businesses, with reviewer adoption led by enterprises at 49% and midsize companies at 28%. It serves consulting, finance, healthcare, and other sectors, while reviewer usage is most common in Computer Software at 14%, Information Technology and Services at 11%, and Hospital & Health Care at 6%. Answer based on 1334 reviews Features and Usability ### What are the key features of Cisco Jabber? Cisco Jabber includes core communication features like instant messaging, voice and video calls, screen sharing, and conferencing. Its most-discussed differentiators are desk phone integration for making and receiving office calls on computers or mobile devices, presence status and contact search, plus meeting scheduling and chat history for ongoing team communication. Answer based on 695 reviews Integrations ### Which third-party tools and platforms does Cisco Jabber integrate with? Cisco Jabber integrates with Webex, Microsoft Teams, Slack, Google Calendar, Microsoft Outlook, Cisco Finesse, Webex Suite, and Epic. These connections span communication, scheduling, and contact center workflows, with reviewer mentions centered on Webex, Teams, and Slack, while catalog listings confirm calendar and suite integrations. Answer based on 197 reviews Getting Started and Support ### How easy is it to onboard and train a team on Cisco Jabber? Cisco Jabber is easy for most employees to start using, with calling, chat, and screen sharing that nontechnical users often learn quickly with little formal training. Admins and teams setting up back-end Cisco tools usually need more time. Reviewers also mention training through webinars, screen sharing, video tutorials, walkthroughs, and documentation. Answer based on 32 reviews Getting Started and Support ### What customer support options does Cisco Jabber offer, and how do users rate the experience? Cisco Jabber offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive and helpful during setup and login issues, but some report slower replies, unhelpful troubleshooting, and recurring product problems that required repeated contact with support. Answer based on 26 reviews Security ### How does Cisco Jabber handle data security and access control? Cisco Jabber uses end-to-end encryption, secure messaging, password protection, secure authentication protocols, and permission prompts for file transfers. It also supports protected remote and mobile access without requiring VPN in some deployments, helping keep corporate communications inside the organization. Some reviewers note password sync, authentication, certificate, and local message storage issues. Answer based on 71 reviews Call and chat ### How well does Cisco Jabber handle calls and team chat? Cisco Jabber supports everyday business calling and internal chat well, especially in Cisco-based workplaces. Enterprise users like desk phone integration, mobile access, call transfers, voicemail, and presence status, while some remote and call center teams mention call drops, latency, recording issues, or weaker performance on unstable internet connections. Answer based on 695 reviews ## Who uses Cisco Jabber? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 248 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 248 reviews IT & Software Development 34% IT & Software Development 34% Administrative 13% Sales & Business Development 9% Consulting 9% Others 35% Top industries Based on 248 reviews Information Technology and Services 37% Insurance 17% Hospital & Health Care 17% Financial Services 15% Other 14% ## Pros and Cons Intuitive and simple interface 95% positive reviews out of 132 Most reviewers find ease of use important, highlighting straightforward navigation and minimal learning curve for daily tasks. Lag and slow performance issues 78% negative reviews out of 73 Most reviewers report performance and speed problems, including sluggish loading, delayed responses, and slow file transfers, especially on older devices. Umang R Strategy Program Lead, 5,001 - 10,000 employees. "It is getting outdated and lags behind other leading products from different companies." Efficient internal team messaging 96% positive reviews out of 128 Most reviewers indicate colleague communication is streamlined, enabling instant messaging, calls, and screen sharing organization-wide. Frequent login and credential problems 73% negative reviews out of 71 Some reviewers describe login issues, such as forgotten credentials, repeated logouts, and complicated authentication disrupting workflow. Seamless remote work connectivity 98% positive reviews out of 53 Most reviewers describe remote work as smooth, citing reliable office line access and secure communication from any location. Unstable with frequent crashes 90% negative reviews out of 61 Most reviewers indicate crash and restart issues, mentioning regular freezing, unexpected shutdowns, and the need for frequent application restarts. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.1 (174) 48.85% of 174 reviewers that rated this feature as important or highly important It gives you the flexibility to use your mobile device as an extension of your desk phone, letting you stay connected anywhere. Users think mobile access is reliable, easy to set up, and valuable for remote work, though some mention occasional crashes. Screen Sharing 4.1 (167) 52.69% of 167 reviewers that rated this feature as important or highly important You can easily share your screen to improve collaboration, training, and troubleshooting. Reviewers indicate screen sharing is helpful for presentations and remote support, though some prefer other tools like Teams or Zoom for higher quality and broader use. Video Conferencing 4.1 (162) 50.00% of 162 reviewers that rated this feature as important or highly important This aspect enables real-time, interactive meetings with video and audio, enhancing engagement. Reviewers appreciate the video clarity and ease of use, but some prefer alternatives like Teams or Zoom for larger groups or more advanced capabilities. Chat/Messaging 4.3 (108) 61.11% of 108 reviewers that rated this feature as important or highly important Cisco Jabber offers intuitive real-time messaging that helps you quickly connect with colleagues and share information. Some reviewers find chat easy to use and helpful for collaboration, while others feel alternative platforms are better suited for messaging. Two Way Audio & Video 4.4 (102) 60.78% of 102 reviewers that rated this feature as important or highly important With this capability, you can communicate more personally and effectively by seeing and hearing others, which helps with collaboration and understanding. Reviewers appreciate the clear audio and video quality, easy setup, and usefulness for remote support and meetings. Real-Time Chat 4.3 (89) 64.04% of 89 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Cisco Jabber 24 features Application programming interface that allows for integration with other systems/databases Record the audio of phone conversations for quality assurance purposes Cisco Jabber offers intuitive real-time messaging that helps you quickly connect with colleagues and share information. Some reviewers find chat easy to use and helpful for collaboration, while others feel alternative platforms are better suited for messaging. Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Participants can alert the host if they have a question when they are muted Schedule and manage the logistics of activities and other gatherings Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation It gives you the flexibility to use your mobile device as an extension of your desk phone, letting you stay connected anywhere. Users think mobile access is reliable, easy to set up, and valuable for remote work, though some mention occasional crashes. Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Share and present designs Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Record live video calls to play later Plan availability and assign specific time slots for tasks and resources You can easily share your screen to improve collaboration, training, and troubleshooting. Reviewers indicate screen sharing is helpful for presentations and remote support, though some prefer other tools like Teams or Zoom for higher quality and broader use. With this capability, you can communicate more personally and effectively by seeing and hearing others, which helps with collaboration and understanding. Reviewers appreciate the clear audio and video quality, easy setup, and usefulness for remote support and meetings. Presenter can see and hear participants and vice versa Record and playback video calls This aspect enables real-time, interactive meetings with video and audio, enhancing engagement. Reviewers appreciate the video clarity and ease of use, but some prefer alternatives like Teams or Zoom for larger groups or more advanced capabilities. Allows users to view videos without downloading media files Get Advice We can help you find the software with the features you need. Features 4.1 (1,334) 4.1 Based on 1,334 reviews ## Pricing Value for money 4.1 (757) ### Starting price Free trial not available Value for money 4.1 (757) 4.1 Based on 757 reviews ## Integrations [ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (757) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (757) 4.2 Based on 757 reviews ## User reviews Overall rating 4.3 Based on 1,334 reviews Filter by rating 5(629) 4(520) 3(150) 2(28) 1(7) Mentioned topic Sorted by most recent RI Ricardo I. Licensed Insurance Producer Telecommunications ### "Easy, and universal." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 31, 2026 My overall experience is good, it's easy to learn, as well as to use. Wether I am on inbound or outbound mode the application adjusts seamlessly. Also, customer support usually fixes any issues promptly. Pros What I like most about Cisco Jabber is the very complete phone-like user interface. It's very complete in terms of features. Cons What I like least about Cisco Jabber is that it can be laggy at times, and call quality can differ from time to time as well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User IT Infrastructure Engineer Education Management ### "Reliable but dated" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 14, 2026 Cisco Jabber provides a stable unified communications platform for messaging, presence, and voice/video calling. It integrates well with Cisco UC infrastructure but feels dated compared to newer platforms. Pros Reliable calling functionality Voice and video calls are generally stable Good integration with desk phone systems (CUCM) Call quality is consistent on a well-configured network Cons Outdated user interface UI feels old compared to Teams/Webex/Zoom Not as user-friendly or intuitive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NG Nathan G. Member Service Advocate Insurance ### "Cisco Jabber Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2026 Overall, Cisco Jabber has been a solid product in my line of work, and has been a constant and stable piece of equipment. Pros The streamlined interface and simplicity of the product make Cisco Jabber an easy solution to customer service phone calls. Cons There are some connectivity issues with using Cisco Jabber. However, these can be attributed to internet issues on the user end. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Samantha E. Agent Insurance ### "Acceptable tool for communicating " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 31, 2025 Overall the experience with jabber was acceptable and it allowed us to communicate with others across the company Pros It did it’s job when it came to being able to chat with teammates and communicate with others in the enterprise Cons The fact that there wasn’t alot of opportunity to add other productivity or communication applications Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Michele R. Solution Architect Information Technology and Services ### "Jabber una soluzione professionale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 10, 2025 La mia esperienza complessiva con Cisco Jabber è molto buona. È una piattaforma affidabile per la comunicazione aziendale, che integra chat, chiamate e videoconferenze in modo semplice e stabile. Ha migliorato la collaborazione quotidiana nel team. Pros Mi piace la semplicità con cui posso comunicare con i colleghi tramite chat, chiamate e videoconferenze in un’unica piattaforma. L’interfaccia è intuitiva e rende il lavoro quotidiano più fluido. Cons A volte l’applicazione può risultare un po’ pesante e rallentare l’avvio, soprattutto su computer meno recenti. Nulla di grave, ma potrebbe essere ottimizzata meglio. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Funzionalità voce limitate, con pessima qualità Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GH Georgina H. Analyst Computer Software ### "Cisco Jabber" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 1, 2025 Its an amazing application and a must for companies. Cisco applications in general are great. Our company has been using it for years Pros Its amazing all its functionality is amazing being able to track, record and review callers. Amazing in a call environment. Cons Havebeen using it everyday for 2 years andnot once had an issue. Its also easy to setup. There costumer service is proffesional Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Joshua J. Account Executive Information Technology and Services ### "Win with Jabber" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 4, 2025 Pros I like how intutive and easy to use it is! Coming into work everyday and booting up Jabber is as simple as opening up my Email. Cons Sometimes there are latency/communication issues between Jabber and Finnesse, leading to calls not being recorded. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RI Riana I. Account Manager Entertainment ### "Cisco Jabber is a great app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 11, 2025 I loved using Cisco jabber. We have recently switched over and don’t find it as easy as jabber. I liked that it was an app and you could use other web services while speaking on the phone Pros Cisco jabber makes it very easy to use as a phone with clients without using a personal number. I like that there is an app as well and call log Cons I don’t have anything negative to say about Cisco Jabber. It worked well. I would like to hear voicemails in the app rather than email notification Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NW Nathaniel W. Account Executive Information Technology and Services ### "Jabber review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 4, 2025 Pros Makes it easy to connect and make internal calls and external calls. Cons Can be finicky and disconnect from finesse dropping my calls. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NB Nivesh B. Network Administrator Information Technology and Services ### "My Jabber-25" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 3, 2025 Offers a unified communications platform with pros like ease of use, call management features & integration with other Cisco products. Pros ☆Jabber integrates well with other Cisco products, such as phones, and provides features like caller ID and search for numbers. ☆Jabber is available on both PCs and mobile devices, allowing for continuous communication even when away from the office. Cons Some users have experienced delays between phone calls and application updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/212050/Cisco-Jabber/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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