# Fuze Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Fuze Software - reviews, pricing plans, popular comparisons to other Meeting products and more. Source: https://www.capterra.com/p/168394/Fuze --- # Fuze Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Fuze ## What is Fuze ? Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. ## What is Fuze used for? [Meeting](https://www.capterra.com/meeting-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Overall rating Based on 75 user reviews Reviews sentiment Positive 83% Neutral 11% Negative 7% Starting price $15 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fuze ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.8x8.com&name=Fuze ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fuze 4.1 (75) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $15 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (75) Ease Of Use 4.6 (14,639) Value For Money 4.0 (50) Value For Money 4.2 (12,075) Customer Service 3.8 (58) Customer Service 4.6 (11,238) ## Fuze alternatives [4.6 (14,526)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (984)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/168394/Fuze/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Center Management 3.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Routing 2.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Video Conferencing 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Call Recording 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Communication Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat File Sharing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Fuze 27 features Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Process of managing, tracking, and communicating with individuals who are registered to attend an event Audio/Video Conferencing Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Public or private sharing of digital files such as documents, audio/video, images, and more Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Transmit voice and other information digitally Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Share and present designs Engage in direct, instant messaging with customers, users, etc. Record live video calls to play later Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Presenter can see and hear participants and vice versa. Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.0 (75) 4.0 Based on 75 reviews ## Pricing Value for money 4.0 (50) [View pricing plan details](https://www.capterra.com/p/168394/Fuze/pricing/) Fuze Meetings $15.00 Per User,Per Month It includes: - 1:1 & Team Messaging - Meetings up to 1000 Participants Fuze Calling $25.00 Per User,Per Month It includes: - 1:1 & Team Messaging - Meetings up to 10 Participants Fuze Pro $35.00 Per User,Per Month It includes: - 1:1 & Team Messaging - Meetings up to 1000 Participants Fuze International $45.00 Per User,Per Month It includes: - 1:1 & Team Messaging - Meetings up to 1000 Participants Fuze Unlimited Global $65.00 Per User,Per Month It includes: - 1:1 & Team Messaging - Meetings up to 1000 Participants Value for money 4.0 (50) 4.0 Based on 50 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (58) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (58) 3.8 Based on 58 reviews ## User reviews Overall rating 4.1 Based on 75 reviews Filter by rating 5(30) 4(32) 3(8) 2(4) 1(1) Mentioned topic Sorted by most recent DK David K. Medezinisch Technician Laboratorium Analytika Biotechnology ### "Fuse - Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2024 Pros that is really cool , I like it. that is easy to use. Cons not every one are able to access, but are really good Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 15, 2024 Hi David, we appreciate you taking the time to leave a review. We are delighted you fin the product so easy to use. Thank you for choosing 8x8! AJ Andrea J. Director of CS Information Technology and Services ### "Not so much for a telephony " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 November 30, 2023 Pros For some teams, the simplicity was the most positive aspect of the tool. Cons It's very limited and difficult to customize to different use cases. Reporting has a lot of room for improvement. The resolution of issues can take weeks and the documentation is either not working or very simple. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PA Prajjwal A. Software Engineer-II Information Technology and Services ### "Free-flowing interaction and communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2023 Fuze has helped our company by facilitating better teamwork and communication, boosting productivity and morale. Fuze has helped people communicate and share information in real-time, eliminating the need for time-consuming meetings and emails by allowing for the rapid recording and sharing of screen, camera, and voice video. Fuze has also helped teams work together on real-time projects and presentations, improving their ability to make decisions and solve problems. Pros To begin, this group communication and collaboration tool has been essential in improving productivity and morale within our company. Fuze is a good video platform that allows us to shoot and share screen, webcam, and voice videos rapidly; this tool has enhanced internal communication by reducing the need for lengthy emails and in-person meetings. Moreover, it has significantly impacted team cooperation; by filming and sharing films, we can efficiently give and receive feedback, ask and answer questions, and solve problems even when we are not physically in the same spot. I appreciate the best that we can work together on projects, presentations, and more in real-time using the live recording tool. Cons One major drawback of Fuze is that the audio and video quality can vary widely depending on the user's internet connection speed and the quality of their microphone and camera, which can lead to poorly recorded films that are difficult to understand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Miranda M. Account Executive Marketing and Advertising ### "Best Way To Cold Call" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2022 Pros I use Fuze to cold call clients in my pipeline. I love how you can mask the area code to match that of who you are calling. I also love how the click to call function is integrated and works with Salesforce as well. I use this to complement email marketing with YesWare. Cons I wish texting were more clear cut using Fuze on my desktop. It is not very intuitive/user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Myriam L. Key Account Manager Writing and Editing ### "A nice tool but can be improved" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 January 17, 2022 Pros Really easy to use and nice interface But too simple and not a lot of functionnalities Today, I only use it to make and receive calls Cons Too simple Not a lot of functionnalities Not possible to share files and documents as in Teams for instance Bugs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jose Pablo Z. QA Automation Computer Software ### "Is not good enough " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 October 20, 2021 It is not stable at all is easy to find a different bug each day and with all the different communication platforms out there this one easily would be the last one that I would use Pros The platform is easy to use and user friendly Cons It is not a stable software, is problematic to look for old chat messages Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Todd B. VP Retail ### "Buyer Beware - Read EVERY order or MSA with a magnifying glass" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 27, 2021 I had a horrible experience with Fuze. From sales to support, I would not recommend this company to anyone. It has been constant frustration since day one. Pros I don't like the software. It is not easy to sue or fix. It seems like every issue with the system is fixed with some engineers attempt at a work around. Cons The service is glitchy, service is often many time zones ahead or behind, the reps raley listen to you, implementation doesn't take express instruction, features are sold that don't exist. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) [Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reasons for choosing Fuze We made a bad decision. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Gabriela M. Director of Operations Information Technology and Services ### "Inhouse chats and customer service tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 29, 2021 Pros We have been using Fuze for some time and it is our go/to tool for reaching out to our customers. Our collaborators also use the chat function to stay in touch and create groups. Cons We have experienced some down time with our lines sporadically but their Customer Support has been diligent on giving us answers and solutions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User AVP Information Technology and Services ### "It's OK, does what it needs to most the time" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 June 8, 2021 Pros It's relatively easy to use. It does what it needs to do. But I feel it could be better. Cons I often have to restart the application. It sometimes has an echo on the line. And I personally am not a fan of the UI and the Contacts aspect but others may like that. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Jit D. Solutions Architect Computer Software ### "Very modern and reliable product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 25, 2021 Much better than other providers and keeps you up to date with KPIs and also the quality of the product is great. Pros Interface is very easy to use, and the software integrates seamlessly across all devices, meaning you can always stay on top of your calls. Cons Sometimes it completely stops working however this is expected with all software products. Could be something they work on reducing the frequency of. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168394/Fuze/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)