Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online

Vendor Details

  • Fuze
  • www.fuze.com
  • United States

About Fuze

Omni-channel video conferencing solution for dispersed work teams and presenters who are looking to connect with numerous audiences.


Fuze Features

  • Audio / Video Conferencing
  • Call Center
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • IVR / Voice Recognition
  • Audio / Video Conferencing
  • Calendar Management
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • Mobile Access
  • Multi-User Collaboration
  • Voice Mail
  • Application Sharing
  • Chat / Messaging
  • Electronic Hand Raising
  • On-Demand Webcasting
  • Presentation Streaming
  • Private Text Chat
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Streaming
  • Whiteboard

Fuze Reviews Recently Reviewed!


Great software for conferences

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great presentation software, very cutting edge. Looks professional and have had happy clients, super easy

Cons: Price is a little steep. Could be a little more user friendly. It gets the job done, so not much to complain about.

Fuze is great!!

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Such a productive app!!! This has been helpful on so many occasions!! This is perfect for getting a group together for ideas, conferences, etc!

Cons: Overall seems totally great, and productive! I've had a few times where the app gets a little static going on. But that seems kind of inevitable. No complaints.

Capterra-loader

Effective conference platform.

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Fuze is a cloud-based unified communications platform and because it is based in the cloud ; it makes it easy for me to access it wherever I may be. It empowers productivity and delivers insights across my organization by allowing us access its simplified business voice communication tool, dynamic video conferencing, and hands-on collaboration feature.In summary , Fuze enable my company's workforce to communicate seamlessly at anytime and without any device restriction.

Cons: Will be interesting to have more screens available in the screen sharing option.Also the aesthetic is quite poor ,I think it can much more vibrant.

fuze is my 'desk' phone

Mar 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: i love not having a telephone on my desk to make calls etc. very easy to make calls. love the call forwarding option.

Overall: i know the fuze team will continue to enhance their product suite.

Capterra-loader

Good working system; pretty good for your dollar

Mar 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Often if you try to go a cheaper route you end up getting a service that isn't as reliable. In our business we have call center staff that need a reliable phone service and that is what it is.

Cons: Right now we pay on usage but I wish we could just pay a flat fee and keep it stead throughout the year.

Overall: Clear calls, reliable service, and pretty good for your dollar.

Capterra-loader

Fuze is a versatile tool for any organization

Mar 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fuze has allowed us to meet internal and external needs. We're also able to integrate with other systems which is a great bonus!

Cons: We've had a few connection issues where the connection was either slow or dropped and were not able to reconnect.

Easy to use web conferencing software

Feb 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I am able to log into and use this service without needing to make an account or download any specific software.
I can record sessions which are useful to allow them to be played back later.

Cons: It seems to drop out on slow connections more than other web conferencing software I have used.
There are limited options for collaborative working.

Easy, non-obtrusive, synchronous

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Ability to make outbound calls from anywhere in the world. This makes working remotely much easier.

Cons: Not intuitive to remove or separate call log from previous chats. Would be better if this was made easier to handle.

Works well locally but does not work over a Windows Remote Desktop (RDP) session

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It works well with the Fuze (Thinking) Polycom IP phone with seamless integration. When it is run locally on a Windows 7 or 8.1 64-bit desktop, everything works as expected. The sound quality is good over the IP phone.

Cons: It does not work over Windows Remote Desktop. I connect to my computer via the Windows Remote Desktop. The Fuze meeting app runs but the shared screen is not visible. It appears this software is not designed for RDP. WebEx is browser based has no issues under the same scenario.

Overall: Seamless integration of the Fuze app and Fuze (Thinking) Polycom IP phone. The audio quality over the IP phone is excellent.

Brilliant!

Dec 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Worth the pain of migration.

Pros: Feature and functionality, whether that be for a basic user or for more advanced. Fuze mobile product is great for people who travel.

Cons: The implementation is tough, partly their fault, primarily down to migrating numbers to different carriers.

Capterra-loader

Enterprise level telephony, in the cloud

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fuze is a fully featured UC in the cloud, providing telephone calls (with a full backend of call flows, agents, incoming, outgoing, etc), collaboration and meetings (from 1 to thousands of participants), voicemail, and multiple types of endpoints such as physical phones, SIP clients, Windows and Mac desktop client, Android and iOS mobile clients. It has all the features you need, without the headaches of managing PBXs and servers.

Cons: Fuze is still developing its Browser based client, we would really like that because currently there isn't a way to run the Fuze "Desktop" experience on Linux. Once they finish the web client there will be that capability. Their customer support needs to be sized up a bit too, sometimes it takes too long to get things resolved (they get resolved, but the length of time needs to be reduced)

Overall: The largest benefit is not having to replace/upgrade aging hardware and software, we don't have to manage equipment at our sites anymore, all the heaving lifting is in the cloud.