# Fuze Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fuze the right Meeting solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168394/Fuze/reviews --- Fuze 4.1 (75) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of Fuze Ease of use 4.4 Customer Service 3.8 ## Pros and Cons in Reviews PA Prajjwal A Software Engineer-IIInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “I appreciate the best that we can work together on projects, presentations, and more in real-time using the live recording tool.“ May 10, 2023 PA Prajjwal A Software Engineer-IIInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “One major drawback of Fuze is that the audio and video quality can vary widely depending on the user's internet connection speed and the quality of their microphone and camera, which can lead to poorly recorded films that are difficult to understand.“ May 10, 2023 TF Timothy F EUCConsumer Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It works like a phone should, you have voicemail features that sends a audio to your email for voicemail, the apps allow you take your office phone with you anywhere. “ December 16, 2020 AJ Andrea J Director of CSInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The resolution of issues can take weeks and the documentation is either not working or very simple.“ November 30, 2023 Miranda M Account ExecutiveMarketing and Advertising, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “I use this to complement email marketing with YesWare.“ March 8, 2022 José Pablo Z QA AutomationComputer Software, 10,001+ employeesUsed the software for: 1-2 years. “It is not stable at all is easy to find a different bug each day and with all the different communication platforms out there this one easily would be the last one that I would use“ October 20, 2021 HS Holly S Customer Success ManagerComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “Generally, Fuze does a good job of allowing us to receive and make calls easily, however, I believe there are improvements that could be made to the functionality, to make notifications easier to identify“ November 9, 2020 ML Myriam L Key Account ManagerWriting and Editing, 201 - 500 employeesUsed the software for: 1-2 years. “Not possible to share files and documents as in Teams for instance“ January 17, 2022 ## Showing most helpful reviews Showing 1-25 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jonathan D. Director Human Resources Used the software for: 6-12 months ### "Everything we wanted" October 14, 2020 4.0 Overall experience has been positive - and we are pleased with the selection. Full adoption has been easy and users love it. Customer support is good - although I would like all users to be able to access support rather than being mediated through my IT. Pros Well designed UI make the product a pleasure to use. The features we use all day, every day, just work in a very user friendly way. It doesn't have feature bloat that confuses people - it just works. Cons the collaboration/video component of the software is relatively expensive as an addon and isn't as slick as the messaging calling product. Its good, but not as good as Zoom/Teams. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Aircall](https://www.capterra.com/p/184709/Aircall/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Fuze 8x8 was more expensive and although the product was well integrated, users didn't like the UI. RingCentral - chat and calling were not integrated. Again UI not as good as Dialpad - we liked this - good UI, but were concerned by the size of the business in Europe and ability to support us. Aircall - promising but seemed more geared to <10 users and startups. Switched from [Cloudya](https://www.capterra.com/p/184983/NFON/) NFON UI on PC was dreadful and it was calling only -- wanted to integrate calling (internal and external), chat. At the time (pre-COVID) we did not specifically want video conference although we added that later. Review Source José Elías G. Auxiliar de Reporting Accounting Used the software for: 6-12 months ### "Great substitute for Skype" December 3, 2018 4.0 We are using fuze to comunicate intercompany, which is fantastic since I feel that Fuze is much more intuitive than Skype, has more options in a clearer way (like when you share an image in a group conversation you just click it, unlike Skype in which you have to look for it), Also I think that since the mobile app isn't as intrusive as the Skype Mobile, most users do not really mind having the app to be connected at all times. Pros What I like most about Fuze is that the desktop version and the mobile version aren't as intrusive as Skype is. Also it's super easy to make a meeting, you have your "room" number so anyone who wants to have a meeting only has to have that number and presto! Which leads me into the contacts, whenever you look for a contact you search them by name a lot easier than Skype as well as by corporate e-mail. I think that it's also a nice touch to have the emoticons you use on your cellphone on the desktop app as well, it's a nice touch. Cons What I didn't like was that for example if you want to add some contact into your favorites you need to interact with them in any way, I find it easier by chat but can be annoying if you have no real reason to start a conversation. Also the Outlook extension is kinda heavy and may dull or slow your outlook sometimes. Review Source TB Todd B. VP Retail Used the software for: 2+ years ### "Buyer Beware - Read EVERY order or MSA with a magnifying glass" September 27, 2021 1.0 I had a horrible experience with Fuze. From sales to support, I would not recommend this company to anyone. It has been constant frustration since day one. Pros I don't like the software. It is not easy to sue or fix. It seems like every issue with the system is fixed with some engineers attempt at a work around. Cons The service is glitchy, service is often many time zones ahead or behind, the reps raley listen to you, implementation doesn't take express instruction, features are sold that don't exist. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Fuze We made a bad decision. Review Source D. SKye H. IT Technician Computer Software Used the software for: 1-2 years ### "Enterprise level telephony, in the cloud" December 5, 2017 5.0 The largest benefit is not having to replace/upgrade aging hardware and software, we don't have to manage equipment at our sites anymore, all the heaving lifting is in the cloud. Pros Fuze is a fully featured UC in the cloud, providing telephone calls (with a full backend of call flows, agents, incoming, outgoing, etc), collaboration and meetings (from 1 to thousands of participants), voicemail, and multiple types of endpoints such as physical phones, SIP clients, Windows and Mac desktop client, Android and iOS mobile clients. It has all the features you need, without the headaches of managing PBXs and servers. Cons Fuze is still developing its Browser based client, we would really like that because currently there isn't a way to run the Fuze "Desktop" experience on Linux. Once they finish the web client there will be that capability. Their customer support needs to be sized up a bit too, sometimes it takes too long to get things resolved (they get resolved, but the length of time needs to be reduced) Review Source Greg F. Squadron Commander/Public Affairs Officer/Leadership Officer/IT Officer Aviation & Aerospace Used the software for: 1-2 years ### "Decent product with growing pricetag..." December 18, 2018 4.0 Fuze was a great product for my team...even with the difficulties in the middle of our time using the product. It did a great job for our teleconferencing needs, with shared desktop. We'd still be with them if the company had been more reasonable and served us like customers. Pros We used Fuze for our Team Meetings on a geographically dispersed team. In the early days of our use of Fuze, it served our needs well. We were transferring from the "Big Boys" on the street because of their escalating costs for the same service. Fuze was great. In the middle of our journey we started having issues with updates and other issues that slowed our team meetings. Later in the journey, it came back and was rock solid. Cons 1\. Issues with upgrades and sound quality at times. 2. Once they got their issues worked out, they caused their prices to skyrocket and their business model changed and they wanted to "demo" the product to re-do our contract. We'd been USING the product for years! They wouldn't tell us pricing structure without a pitch. No time for such nonsense! Finally, they wrote and announced that our product offering was going to end....in TWO WEEKS! Done. They lost us there. Review Source BR Becca R. Recruitment Consultant Staffing and Recruiting Used the software for: 1-2 years ### "Fuze or Flop?" November 8, 2019 2.0 Overall, the experience I had with Fuze was less than ideal. My organization ultimately ending up moving on from the contract we had utilizng this software after only a year because it was causing more issues than it was solving. Pros I find the Fuze interface to be visually appealing. The side bar allows you to see all of your recent conversations, and you are able to create meetings, have calls, and text numbers outside of your organization as well. I also enjoy the fact that Fuze offers a mobile app where you can utilize your personal cellphone to hop into meetings, text and call as well. It makes it easy to use while on-the-go or away from your desk! Cons Fuze is notoriously unreliable. It often caused my computer to seize up, took a ridiculous amount of time to launch upon opening, and the call quality was not great more often than not. Occasionally, when utilizing the text feature, the app's ability to send messages would crash, and messages either would not send, or they'd say they weren't sending but would send multiple times in a row to the number you tried to text. It was an almost-constant headache for my organization trying to connect with Fuze IT to resolve the issues in a timely manner. More than one time, the whole system crashed. In the world of staffing where Fuze was the whole platform we utilized for meetings and candidate outreach, this was literally debilitating to our organization. Review Source Adrian A. QA engineer Computer & Network Security Used the software for: 6-12 months ### "Simple communications" April 28, 2020 2.0 Not great and not a very enjoyable tool to use. Looking for past conversations was tedious. Not that many integrations were available either so It is actually very hard for me to recommend Fuze Pros Integrates well with your voice solution Meetings perform OK There are several plugins for email clients and browsers which facilitate creating an joining meetings Cons I did not find Fuze to be as reliable as other competitor tools. UI attempted to look fresh but I did find it a bit confusing when using simple features such a text history searches Review Source Response from 8x8 April 29, 2020 Hi Adrian, Thanks so much for the honest feedback. I've forwarded it to our Customer Success team to review and look into how we can help enhance your experience using Fuze. David Hopp Oscar T. Engineer Internet Used the software for: 1-2 years ### "Effective conference platform." April 9, 2018 4.0 Pros Fuze is a cloud-based unified communications platform and because it is based in the cloud ; it makes it easy for me to access it wherever I may be. It empowers productivity and delivers insights across my organization by allowing us access its simplified business voice communication tool, dynamic video conferencing, and hands-on collaboration feature.In summary , Fuze enable my company's workforce to communicate seamlessly at anytime and without any device restriction. Cons Will be interesting to have more screens available in the screen sharing option.Also the aesthetic is quite poor ,I think it can much more vibrant. Review Source Nick C. Infrastructure Supervisor Printing Used the software for: 1-2 years ### "A great software for Unified Communication!" November 28, 2018 5.0 We are using Fuze as a single platform to for voice and instant messaging. We've had little to no problems with the voice piece and the IM piece works great, but we've had issues with user adoption of the app. Make sure that if you're deploying you have a solid user adoption strategy! Overall, a great replacement over standard PBX phone systems or the complexity of Cisco VOIP solutions. Pros The software is continually being updated with features and functionality requested by users. They listen to complaints and improvement requests and take them seriously! Cons Some of the functionality is not as straightforward to use as it should be. It can integrate contacts from other sources, but sometimes does a poor job. Review Source José Pablo Z. QA Automation Computer Software Used the software for: 1-2 years ### "Is not good enough " October 20, 2021 3.0 It is not stable at all is easy to find a different bug each day and with all the different communication platforms out there this one easily would be the last one that I would use Pros The platform is easy to use and user friendly Cons It is not a stable software, is problematic to look for old chat messages Review Source SB Steve B. Manager of IT Services Computer Software Used the software for: 2+ years ### "Fuze review" December 11, 2020 5.0 UNICOM has been using Fuze for 5+ years and have been expanding its deployment to other divisions of out global business. If it was not providing real value to the company we would not be expanding. Pros The flexibility Fuze provides our global business is extremely beneficial. Cons The reporting and other back end management still needs a lot of work. Managing call flows is pretty awful. No ability to import/export configuration or save revisions. Would REALLY like the ability to change to full screen when in a Fuze Meeting. Been asking for that functionality for years. Reason for choosing Fuze Ease of use and functionality. Review Source GM Gabriela M. Director of Operations Information Technology and Services Used the software for: 2+ years ### "Inhouse chats and customer service tool" July 29, 2021 4.0 Pros We have been using Fuze for some time and it is our go/to tool for reaching out to our customers. Our collaborators also use the chat function to stay in touch and create groups. Cons We have experienced some down time with our lines sporadically but their Customer Support has been diligent on giving us answers and solutions. Review Source LC Leidy C. Sofware Engineer Computer Software Used the software for: 6-12 months ### "Using Fuze to have meetings/chat" July 17, 2019 4.0 I have a lot of benefits because I can have meetings and also I can chat with my colleagues and see their status in real time. I really like to use the new funcionality to search an specific text in all my chat's list. Pros I really like that I can use Fuze in my laptop and my mobile, also I can set up meetings with my colleagues in the application or using Outlook. Also when you setup a meeting, fuze provide you a link and you can share the link with whoever you want. When you are in a meeting you can record it and later share the link. Cons I think that we can enhance the performance, for software products we should try to enhance this topic in every release. Review Source JL Jason L. IT Health, Wellness and Fitness Used the software for: 1-2 years ### "Fuze" February 26, 2019 3.0 The billing has been difficult and the support requires items to be escalated to VP's. They billed us for a trip to come on site and discuss these issues. Pros Allowed us to move from on prem hardware to true VOIP solutions Cons The collaborate was difficult to use and minimal reporting capabilities. We also would like more call center features. The organization of our systems did not provide an option for a caller to "0" from the call tree. Review Source AN Alexis N. IT Director Alternative Medicine Used the software for: 1-2 years ### "Fuze? AWESOME" April 4, 2019 5.0 Excellent application, very recommendable Pros Fuze is an excellent application for videoconference and calling, very friendly and easy to use. It's a great application and also provides you the capability to record your calls. Licenses are not expensive and for sure worth it. Cons Sometimes the ticket submitted take more than expected to be resolved. But the overall is very positive. Review Source AH Andrew H. Tech Ops Information Technology and Services Used the software for: 1-2 years ### "Fuze User and Admin" December 14, 2020 4.0 Works well for the most part. Biggest complaints are surrounding call/meeting quality. Pros Fuze integrates well across different devices. Meetings are easy to setup via the app or Outlook. Cons Call quality can be hit and miss. App does have glitches at times on outlook, updates can crash the application where it needs to be uninstalled/cleaned before it is installed again. Review Source GG Guada G. Recruitment Operations Manager Human Resources Used the software for: 1-2 years ### "Good alternative to Zoom" January 7, 2020 4.0 It's becoming more popular, which helps connecting with clients as most of them have had experience or have installed it already. Pros Similar features to Zoom, easier to record meetings to share with client/teams later. Cons We've had delays when requesting to add local numbers. Review Source Response from 8x8 January 8, 2020 Thanks for the review, Guada! We appreciate the honest feedback. BC Brian C. Sr. Network Architect Oil & Energy Used the software for: 1-2 years ### "Sr. Network Architest" February 22, 2019 4.0 Service overall is great, however support is poor and slow. ATA devices notoriously have a lot of problems and outages compared to phones. Also bulk update/changes to devices through the portal for items to keep things stable are not available and require tickets to support which is hard to schedule to prevent outages. Pros Ease of use and deployment. Messaging between people is also very nice and efficient. Cons Ability to clear cache or Items to reduce clutter. Review Source AC Abby C. Office Manager Financial Services Used the software for: 1-2 years ### "Good Voice Quality on Conference Lines" February 19, 2019 4.0 Pros The conference lines work very well and we never have trouble with people dialing in or the voice quality Cons The way the phone lines, extensions, dial plans, users, and devices are all tied together is fairly confusing. Most of it seems repetitive and makes it difficult when you need to switch out an old phone. Review Source AJ Andrea J. Director of CS Information Technology and Services Used the software for: Less than 6 months ### "Not so much for a telephony " November 30, 2023 3.0 Pros For some teams, the simplicity was the most positive aspect of the tool. Cons It's very limited and difficult to customize to different use cases. Reporting has a lot of room for improvement. The resolution of issues can take weeks and the documentation is either not working or very simple. Review Source NC Nelson C. Advisory Software Engineer Computer Software Used the software for: 6-12 months ### "Works well locally but does not work over a Windows Remote Desktop (RDP) session" January 23, 2018 4.0 Seamless integration of the Fuze app and Fuze (Thinking) Polycom IP phone. The audio quality over the IP phone is excellent. Pros It works well with the Fuze (Thinking) Polycom IP phone with seamless integration. When it is run locally on a Windows 7 or 8.1 64-bit desktop, everything works as expected. The sound quality is good over the IP phone. Cons It does not work over Windows Remote Desktop. I connect to my computer via the Windows Remote Desktop. The Fuze meeting app runs but the shared screen is not visible. It appears this software is not designed for RDP. WebEx is browser based has no issues under the same scenario. Review Source NM Niha M. Internist Used the software for: 1-2 years ### "Easy to use web conferencing software" February 23, 2018 4.0 Pros I am able to log into and use this service without needing to make an account or download any specific software. I can record sessions which are useful to allow them to be played back later. Cons It seems to drop out on slow connections more than other web conferencing software I have used. There are limited options for collaborative working. Review Source TG Thom G. Volenteer Management Consulting Used the software for: Less than 6 months ### "Change is not always easy" November 27, 2018 3.0 Good product, but not a Microsoft product. Pros Easy to use and has most of the features that are in Skype, Nice use of video and good voice quality Cons implementation and learning curve have been a challenge, Things I miss from Skype: Ability to interact with Active Directory, Ability to pull people into calls. The storage of conversations for future use. Review Source Shubham S. Associate Business Analyst Computer Software Used the software for: Less than 6 months ### "FUZE-A video conferencing and collaboration tool." December 6, 2018 4.0 Pros The biggest advantage of this software is that it easily gets the number and we can use it as a phone number . The thing which makes it different from other similar functional tools is it's layout which is very simple and easy to use. Cons The cone is that I'd need to improve itself in feature and functionality just like similar apps such as skype and all and screen sharing can be improved Review Source tC tommy C. sales Used the software for: Less than 6 months ### "fuze is my 'desk' phone" March 9, 2018 4.0 i know the fuze team will continue to enhance their product suite. Pros i love not having a telephone on my desk to make calls etc. very easy to make calls. love the call forwarding option. 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