# Page 2 | Fuze Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Fuze the right Meeting solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168394/Fuze/reviews --- Fuze 4.1 (75) [View alternatives](https://www.capterra.com/p/168394/Fuze/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Page 2 - Reviews of Fuze ## Showing most helpful reviews Showing 26-50 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PA Prajjwal A. Software Engineer-II Information Technology and Services Used the software for: 1-2 years ### "Free-flowing interaction and communication" May 10, 2023 4.0 Fuze has helped our company by facilitating better teamwork and communication, boosting productivity and morale. Fuze has helped people communicate and share information in real-time, eliminating the need for time-consuming meetings and emails by allowing for the rapid recording and sharing of screen, camera, and voice video. Fuze has also helped teams work together on real-time projects and presentations, improving their ability to make decisions and solve problems. Pros To begin, this group communication and collaboration tool has been essential in improving productivity and morale within our company. Fuze is a good video platform that allows us to shoot and share screen, webcam, and voice videos rapidly; this tool has enhanced internal communication by reducing the need for lengthy emails and in-person meetings. Moreover, it has significantly impacted team cooperation; by filming and sharing films, we can efficiently give and receive feedback, ask and answer questions, and solve problems even when we are not physically in the same spot. I appreciate the best that we can work together on projects, presentations, and more in real-time using the live recording tool. Cons One major drawback of Fuze is that the audio and video quality can vary widely depending on the user's internet connection speed and the quality of their microphone and camera, which can lead to poorly recorded films that are difficult to understand. Review Source IK Ikaika K. IT Engineer Management Consulting Used the software for: 2+ years ### "Keep Looking" August 30, 2018 3.0 The bottom line: Fuze's service is reliable, but it starts with a high price tag and because of the missing functionality, it goes even higher because of the extra man hours that you need to bring their system up to par. Pros We came to Fuze from a home built system. As our company grew, our system became harder and harder to manage and we started to have outages because of the stress that was put on our servers. When we switched over to Fuze I set myself on their outage alerts and although I was alerted to an outage or service disruption, I only felt the impact of an outage twice in three years. Cons If you call in on the support line, you will get a company called answer one which will create a ticket for you. You can get people on the line when you have an emergency, but I've only been able to get a person transferred to me twice. The other times they called back within an hour. It is not easy to understand what you are being billed for, so the bill can creep up with stuff that you no longer need. You don't have control over provisioning your phones. You have to call in or submit a ticket and although the SLA for those types of requests is 48 hours it is hardly reached if you don't follow up. I've had to wait for more than a week which meant that our new hires got to do busy work for at least 4 days after training. Reports are inaccurate. For our call floors, we pay bonuses based on the amount of work that the agent puts in. The report have been inaccurate enough times that we now have to verify that the report is running after we run the report. Review Source EK Evelina K. Operations Support Manager Telecommunications Used the software for: 2+ years ### "Love the flexibility " December 28, 2020 4.0 I love the software, I love what you have done with it since we first started. Overall I am pleased with the service. I think you need to work on quality of call especially for international calls, customer service and billing also need more work but you are heading in a good direction from where you started. Pros With any software I feel that there is always room for improvement, but I think Fuze as been improving the software week by week, month by month. I think currently I love how easy it is to take a call from anywhere. During a mandatory shut down in our state, we were able to route our main switch calls and take them from home off our our cell phones. That was unheard of just a bit ago. I love the you made transferring calls easy from the mobile app so we are easily able to get call to co-worker spread out working in their own homes. Our business didn't pause for even on minute during this time and that is very much appreciated. Cons I think my only issue is quality of a calls, especially for international calls. A big chunk of our business is international and I hate using Fuse for international calls. All the calls seem mumbled so it is very hard to understand but when we use other software we don't have the same problems. We find ourselves using teams and other services but it would be nice to be able to be consistent and not switch from one service to other. Review Source VR Verified Reviewer Global Shaper Non-Profit Organization Management Used the software for: 2+ years ### "A nightmare for a small team" October 23, 2018 2.0 Really negative. We went with Fuze thinking it was a good price for what it offered, what we got instead was a headache that has dragged on for years. We even tried cancelling our account and had a hard time doing that. I would absolutely NOT recommend this to my colleagues or anyone else running a small business or non-profit. Pros We mostly used Fuze for broadcasting webinars and hosting conference calls. Some of my most-liked features were helpful but not unique to Fuze. For example, their recording feature is generally easy to use and stores it in your account for streaming or downloading. Dial-in numbers were easy enough to use, and generally were used without issue. Cons Where do I start? I found the service unreliable most of the time. Service would be down or slow frequently. When you're about to go live with 90+ people waiting for your webinar, this is a problem! The back end is incredibly confusing (ThinkingPhones or Fuze? They merged and didn't do it well), and their customer support is by far the worst I've experienced. They are awful at following up on tickets, rarely can give you a clear answer, and don't seem to know their way around their own product. Their are constantly "updating" their software with zero improvement to quality of the service. Review Source SP Sam P. Creative Assistant Staffing and Recruiting Used the software for: 1-2 years ### "A must have tool in your business!" September 5, 2019 5.0 The main benefits of Fuze is that you have access to phone, email/messenger, video conference and meetings all in one tool. Fuze makes everything so much easier, it's convenient and i've found you're more likely to get an instant response (which definitely beats waiting for people to read/respond to their emails). Pros Fuze is an absolutely brilliant software as it allows people to stay connected globally 24/7 without having lots of online tools/apps or a physical phone cluttering up your desk. Everyone in the business uses it daily for phone calls, meetings, screen shares, group messaging and so much more. One of my favourite features is the 'share screen' option you have when you're in a meeting. I find it to be extremely beneficial as it allows you to convey information clearly and efficiently. Another small feature I like is that you can make specific groups (e.g - if a number of you are working on a project together, you can all keep up-to-date with what's happening without having to send emails with everyone CC'd in). Finally, I also like the shared note section you can have with another person, this is perfect for putting meeting times, notes, anything else you are wanting to share. Cons The only little issue I have with Fuze is that you can't send more than one image through at one time. You have to send them one by one, which isn't a big issue, but it's something I forget about on a regular basis. Review Source VR Verified Reviewer Network Engineer Entertainment Used the software for: 2+ years ### "Three years of Fuze" February 19, 2019 5.0 Fuze provides an economical SIP-based voice service without the need for any on-premise equipment. Can be used with software app/clients and/or with physical, desktop and conference IP phones. Pros I like that this service provides and app for both desktop and mobile. The user portal is useful as it allows configuration of features like simultaneous ring and voicemail. Voice quality is very good and HD voice is possible if the other callers support it. Cons Early on, (ThinkingPhones days) the apps were not so fully featured or functional as they are today. Review Source VR Verified Reviewer Project Manager Telecommunications Used the software for: 1-2 years ### "Fuze for project tracking " December 10, 2020 4.0 Overall, Fuze is a great product for keeping track of projects and reviewing documents in a virtual setting. Many people from different offices and cities can all review the same documents. Pros It’s easy to keep track of a large number of projects. It is easy to enter in data and collaborate with people in different offices. Cons Tracking milestones on projects is a little clumsy. This could be due to the way our organization and client has the back end set up. Review Source VR Verified Reviewer Event Coordinator Government Administration Used the software for: 2+ years ### "Fuze allows you to streamline and fuse your group communication efforts!" December 3, 2018 5.0 Fuze provides superlative global voice, video, messaging, and collaboration software and applications that enable me to communicate more effectively and efficiently. Pros I love that we can have conference calls with someone in NY, CA, and China at the same time. Fuze is a vital business communication tool! Cons Honestly no drawbacks of the software, just some of the people I have to deal with! Too bad Fuze couldn't provide new work colleagues and counter parts! Review Source VR Verified Reviewer Senior Inside Sales Representative Telecommunications Used the software for: 2+ years ### "Frustrating" August 20, 2018 2.0 Not a very good experience. They need to figure out how to prevent outages and lagging. Pros I can make calls over the cloud and see who is calling. It integrates with our auto dialer. Cons Since at my job we make several sales calls all day, when the app goes down, it keeps everyone from doing our job. This can happen for several hours at a time. Every day I have to deal with poor connection quality and lagging. A lot of calls are static. Review Source AK Anelia K. Senior Recruitment Consultant Oil & Energy Used the software for: 2+ years ### "Very good software for audio and video calls, messaging and conference calls" November 7, 2019 5.0 An overall very good tool that I still use daily and enjoy better than a regular phone for having many calls daily. Definitely worth trying if you are considering different phone options. Pros I like the function to share your screen when having a meeting, I use it all the time when talking with colleagues across other offices. Can be useful for troubleshooting, training and support, so it saves time and effort. Cons I don't like that it often bugs and especially the lack of easy to reach customer support, I have had issues on multiple occassions that support didn't really help with (they wanted tickets, logs and when I sent them everything they still didn't understand my problem). Review Source HS Holly S. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Fuze - " November 9, 2020 4.0 Generally, Fuze does a good job of allowing us to receive and make calls easily, however, I believe there are improvements that could be made to the functionality, to make notifications easier to identify Pros I like the ease of transferring calls across to other users easily, whilst the caller is on hold. The functionality of being able to share screens is also really great when speaking with teammates internally, particularly now we are working from home more often. I also really like the chrome extension which speeds up calling! Cons The chat function, although useful, I find can often be missed - notifications are not obvious and can be lost amongst the calls coming in - it would be good to have this as a separate tab and for notifications to be more identifiable. I often find issues with call audio not connecting with Fuza, so often have to restart the software. Review Source VR Verified Reviewer AVP Information Technology and Services Used the software for: 2+ years ### "It's OK, does what it needs to most the time" June 8, 2021 4.0 Pros It's relatively easy to use. It does what it needs to do. But I feel it could be better. Cons I often have to restart the application. It sometimes has an echo on the line. And I personally am not a fan of the UI and the Contacts aspect but others may like that. Review Source JA Jared A. Therapist 2 Mental Health Care Used the software for: 2+ years ### "Excellent System in a Pandemic World" December 28, 2020 5.0 Pros The IM system within Fuze has always been great. Even in a prepandemic world it was great for ease of use around the office and easily staying in touch with other team members. In the pandemic Telehealth landscape, its ease of use and great interface has really stuck out and shined. It's easy to use contact list, voicemail access, and simultaneous connection to both my desktop and mobile phone have allowed me to stay on top of things in the uncertain world we face currently. Cons Video calls could use some work. Unless this feature is blocked by admin, it would be helpful to set video conferences and calls of my own volition. Review Source Bonnie D. Recruiter Human Resources Used the software for: 6-12 months ### "Fuze Works " September 11, 2019 4.0 Pros What I liked most about Fuze was that I was one click away from communicating with someone instead of emailing them. Fuze allowed me to set up video calls, conference calls, and meetings with clients and coworkers and made the day to day life easier. Cons There are many technical issues with Fuze, it started giving our team errors and lagging a lot and here recently we transitioned to Ring Central for our communication needs since there were so many technical difficulties Review Source HL Harry L. Director Staffing and Recruiting Used the software for: 2+ years ### "Used for 5 years now and still getting better, support are amazing " February 26, 2019 5.0 We needed to move to a system that offered features, scale, good price and support and where we would have business continuity. It offers flexible working and a more agile and mobile workforce. As the tital we are 5 years in and still feel that we are growing with the product. Pros Ease of use and continued feature development and deployment. Support sort things out asap and will do their best to make the product work how you need it to. Mobile App and Softphone add business flex that we needed. Cons The base level of call analytics is not quite flexible enough for our use but that is very unique. Review Source VR Verified Reviewer Process Improvement Manager Internet Used the software for: 2+ years ### "video conference gone wrong " October 18, 2018 3.0 Pros you have toll free numbers linked with Google calendar Cons too many errors and delays the call drops every 5 minutes you would be better using Zoom Review Source Gregg L. Marketing Specialist Staffing and Recruiting Used the software for: 1-2 years ### "Extraordinary product with so many useful features" October 4, 2019 5.0 So, in a nut shell I really refer this one application over others due to its affordability and functionality as well. Pros The best thing about it is that I can easily coordinate among my teammates through its instant messaging feature that is a huge ease in all terms. Furthermore, the basic feature that is my most favorite and indeed the most applicable feature is its ability to be used on multiple types of devices whether it’s a laptop, desktop or even my tiny mobile phone with a lot of ease and convenience. Cons No doubt Fuze is absolutely perfect product. I found it to be very amazing from every angle. I failed to find even a single deficiency in it. Review Source JG James G. Head of IT Building Materials Used the software for: 2+ years ### "Superb Unified Communications platform" December 18, 2019 5.0 We are now collaborating across Departments and the company. We have achieved much greater levels of communication across the business. We have also solved a major problem with on premise PBX systems that were failing Pros I love the scaleability and flexibility. The collaboration we are able to achieve across the company now is amazing Cons Support has taken some time to get to where it needs to be Reason for choosing Fuze Price and the help of the engineers and pre-sales teams who really understood our needs and requirements Review Source Miranda M. Account Executive Marketing and Advertising Used the software for: Less than 6 months ### "Best Way To Cold Call" March 8, 2022 5.0 Pros I use Fuze to cold call clients in my pipeline. I love how you can mask the area code to match that of who you are calling. I also love how the click to call function is integrated and works with Salesforce as well. I use this to complement email marketing with YesWare. Cons I wish texting were more clear cut using Fuze on my desktop. It is not very intuitive/user friendly. Review Source TF Timothy F. EUC Consumer Services Used the software for: 2+ years ### "Simple deployment" December 16, 2020 5.0 My company wnet to fuze and have deployed them worldwide, the implementation of Fuze is simple, support is good. Pros It works like a phone should, you have voicemail features that sends a audio to your email for voicemail, the apps allow you take your office phone with you anywhere. Cons The soft phones are unable to transfer or pick up parked calls like the physical phones do. Reason for choosing Fuze Not involoved in that decision. Review Source JD Jit D. Solutions Architect Computer Software Used the software for: 2+ years ### "Very modern and reliable product" May 25, 2021 5.0 Much better than other providers and keeps you up to date with KPIs and also the quality of the product is great. Pros Interface is very easy to use, and the software integrates seamlessly across all devices, meaning you can always stay on top of your calls. Cons Sometimes it completely stops working however this is expected with all software products. Could be something they work on reducing the frequency of. Review Source ANDREW T. graphic designer Broadcast Media Used the software for: 1-2 years ### "Good service for work chats and links with phone voicemail" May 24, 2019 5.0 It worked well for work chats and links with phone voicemail. The chat service was fast and pretty user friendly as well. I would recommend for small to medium sized businesses. Pros I like that it worked well for work chats and links with phone voicemail. It stored my voicemail from my work phone so I could listen while still on my computer or laptop. The chat service was fast and pretty user friendly as well. Cons I think some of my co workers had phone and voicemail issues but none for me. Review Source Evan M. Manager Used the software for: 6-12 months ### "Easy, non-obtrusive, synchronous " February 6, 2018 5.0 Pros Ability to make outbound calls from anywhere in the world. This makes working remotely much easier. Cons Not intuitive to remove or separate call log from previous chats. Would be better if this was made easier to handle. Review Source HT Heidi T. Systems Administrator Information Technology and Services Used the software for: 6-12 months ### "Impressive Features" November 14, 2018 4.0 Has made our lives much easier and keeps our international company connected on one phone network. Pros Fuze is an awesome VOIP, FOIP and meeting collaboration system. We have physical phones at our desks, softphones on our laptops and a mobile version on our cell phones. It allows us to take calls from anywhere on any device. Collaboration tool makes it easy to have conference calls and screen sharing sessions. Good alternative to GoToMeeting Cons Technical support can be a little difficult to work with, but are overall knowledgeable and helpful. Review Source Response from 8X8 November 15, 2018 This review is about Fuze, not FuzeDigital. They are two different companies. ML Maired L. Office Manager Information Technology and Services Used the software for: 2+ years ### "Using Fuze" February 25, 2019 4.0 Issues we had were mainly with the Polycom's. we have 3. In the 2.5 years we are here in the Dublin office 2 have been replaced very quickly so very happy with the service. Pros Ease of use and when there is an issue prompt response of support team. Cons took me a while to get used to using the headphones but all good now Review Source Similar Products Featured