# Page 3 | Fuze Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Fuze the right Meeting solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168394/Fuze/reviews --- Fuze 4.1 (75) [View alternatives](https://www.capterra.com/p/168394/Fuze/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Page 3 - Reviews of Fuze ## Showing most helpful reviews Showing 51-75 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KG Kenneth G. Relationship Manager Information Technology and Services Used the software for: 1-2 years ### "Fuze Review" November 15, 2018 5.0 Pros We changed from a fairly old phone system to this one. With Fuze, all of my phone interaction has suddenly become computer-based. This is to say that I'm now able to use an old pair of gaming headphones for all of my call needs, and calls to my work phone can be forwarded to my cell when I'm out. Cons Setting up conference calls can be a little frustrating. It integrates with Google calendar, but it will not show you who has accepted the invite. Also, not to be too nitpicky, but the access code to conference calls is 12(!!) digits long. Review Source Response from 8X8 November 16, 2018 This review is of Fuze, not FuzeDigital. They are two separate companies. Yamini S. Associate Software Engineer Information Technology and Services Used the software for: 1-2 years ### "A good video calling and collaboration tool" November 22, 2018 5.0 Pros Conferencing capabilities of Fuze are quite good. The software is so simple to use because of its intuitive interface. You can actually rely on it when it comes to video conferencing. Cons Fuze is based on cloud computing. You cannot access everything according to your wish like: you cannot add a phone number until and unless you register a MAC address with Fuze. Review Source DB Danielle B. Accounts Payable and Financial Svcs Higher Education Used the software for: 1-2 years ### "Fuze User" October 16, 2020 5.0 Overall I love this product. The calls are clear and rarely drop. It is very user friendly, takes no time at all to learn Pros I love how easy it is to call or chat with anyone at work. I have used other chat products but the fact that I can call and check my messages from the same app is wonderful. Cons The only other thing I would like out of this software is a way to export my call list or contact data. Review Source PA Paul A. QA engineer Computer Software Used the software for: 2+ years ### "Excellent for work from home" April 18, 2020 5.0 Pros I love it because is the best tool when you are working from home, you can call your team and make videocalls. Cons Everything is fine with the tool, no complains. Review Source Response from 8X8 April 22, 2020 Thanks for the review, Paul! We appreciate the honest feedback. ML Myriam L. Key Account Manager Writing and Editing Used the software for: 1-2 years ### "A nice tool but can be improved" January 17, 2022 4.0 Pros Really easy to use and nice interface But too simple and not a lot of functionnalities Today, I only use it to make and receive calls Cons Too simple Not a lot of functionnalities Not possible to share files and documents as in Teams for instance Bugs Review Source JV Jason V. Systems Engineer Computer Software Used the software for: 2+ years ### "Billing department was impossible to get a hold of" February 19, 2019 5.0 Software was overall good. My disconnect was when we needed to get a hold of billing to straighten out some details. I would call and someone would answer and create at ticket on my behalf, but no one would ever call back. Pros Easy to use and manage and support team was responsive. Cons Unable to setup user without getting support involved. Softphone client needs some help and not the most intuitive nor elaborate application ever created. Review Source AD Alex D. Team Leader Staffing and Recruiting Used the software for: 2+ years ### "Fuze for Recruitment" July 14, 2020 5.0 Good, improvement on old phone system. Pros Integrates with Salesforce & Chrome so I can click to call. Cons Screen sharing on conference calls is difficult. Review Source VR Verified Reviewer Trauma and Extremities Associate Sales Representative Marketing and Advertising Used the software for: Less than 6 months ### "Great platform to transition into sales" January 17, 2019 5.0 I make calls most days all days and its a seamless integration and platform to call/conference and gain insight. Pros I like that it was easy for me to figure out how to use, transitioning into a sales role and being on the phone all day - I think Fuze is excellent. I haven't used any other products or tried any others but don't see a need to. Cons Honestly, so far I don't see any issues or cons with Fuze. Review Source VR Verified Reviewer Executive Director Law Practice Used the software for: 1-2 years ### "Review of Fuze" February 19, 2019 5.0 I am very happy with the Fuze system and highly recommend it. Pros The phone system provides a great sound quality and it is easy to change users. Cons It takes a while to get customer service help but they are working on that. Review Source BC Brian C. Sr. Network Architect Oil & Energy Used the software for: 1-2 years ### "Sr. Network Architest" February 22, 2019 4.0 Service overall is great, however support is poor and slow. ATA devices notoriously have a lot of problems and outages compared to phones. Also bulk update/changes to devices through the portal for items to keep things stable are not available and require tickets to support which is hard to schedule to prevent outages. Pros Ease of use and deployment. Messaging between people is also very nice and efficient. Cons Ability to clear cache or Items to reduce clutter. Review Source MN Meriem N. KEY ACCOUNT MANAGER Telecommunications Used the software for: 1-2 years ### "Fuze review" December 18, 2020 4.0 Pros I like the fact that it's an easier plateform to use that the others. Cons The fact that the options are limited and it encounters isuues sometimes. Review Source AC Abby C. Office Manager Financial Services Used the software for: 1-2 years ### "Good Voice Quality on Conference Lines" February 19, 2019 4.0 Pros The conference lines work very well and we never have trouble with people dialing in or the voice quality Cons The way the phone lines, extensions, dial plans, users, and devices are all tied together is fairly confusing. Most of it seems repetitive and makes it difficult when you need to switch out an old phone. Review Source CN Clare N. Event Coordinator Information Technology and Services Used the software for: 6-12 months ### "Decent but a lot of technical issues" July 23, 2019 4.0 Pros Great to use, I like the fact that the Fuze extension recognizes phone numbers and I can just click them to call. Cons A lot of technical issues that we've run into in regards to conference calls and more. Buggy. Review Source AJ Andrea J. Director of CS Information Technology and Services Used the software for: Less than 6 months ### "Not so much for a telephony " November 30, 2023 3.0 Pros For some teams, the simplicity was the most positive aspect of the tool. Cons It's very limited and difficult to customize to different use cases. Reporting has a lot of room for improvement. The resolution of issues can take weeks and the documentation is either not working or very simple. Review Source Jose A G. Sales Representative Information Technology and Services Used the software for: Less than 6 months ### "Web Conferencing tool at an Enterprise level with cool features" August 3, 2018 4.0 using the Fuze tool to cast catchy videos. Moving in an internal campaign to record demos and helpful content of our solutions and Fuze is a great compliment to stream things to vast audiences all over places. Pros Have the experience to use Fuze for a Global Conference Streaming. The Set up was pretty easy! the addon you download via the web is fast to install and automatically gets the meeting id of your conference and connect it right away. Video and audio quality is superb. Definitely a great tool for these type of activities Cons The internal chat controls and the audio settings can be slow compared with other solutions. Some notches in the screen, and grayed spaces. Not sure if was something that can be addressed or it is like that by default. Other to say is a great tool. Review Source NC Nelson C. Advisory Software Engineer Computer Software Used the software for: 6-12 months ### "Works well locally but does not work over a Windows Remote Desktop (RDP) session" January 23, 2018 4.0 Seamless integration of the Fuze app and Fuze (Thinking) Polycom IP phone. The audio quality over the IP phone is excellent. Pros It works well with the Fuze (Thinking) Polycom IP phone with seamless integration. When it is run locally on a Windows 7 or 8.1 64-bit desktop, everything works as expected. The sound quality is good over the IP phone. Cons It does not work over Windows Remote Desktop. I connect to my computer via the Windows Remote Desktop. The Fuze meeting app runs but the shared screen is not visible. It appears this software is not designed for RDP. WebEx is browser based has no issues under the same scenario. Review Source MW Meagan W. Employee Happiness Manager Accounting Used the software for: Less than 6 months ### "Fuze in the workplace" August 8, 2018 3.0 Using Fuze has allowed us to create open lines of communicat internally as well as externally. Pros I like the visibility elements of Fuze and being able to view their status. I also like being able to hide certain conversations, but still being able to view the history of that conversation if needed. I like the ease and ability of being able to provide my meeting link to whoever I need to. Cons There are a lot of glitches with the software, desktop and mobile versions. They are not always synched up. I have some employees who have issues running other softwares or websites during a phone or video conference. Review Source NM Niha M. Internist Used the software for: 1-2 years ### "Easy to use web conferencing software" February 23, 2018 4.0 Pros I am able to log into and use this service without needing to make an account or download any specific software. I can record sessions which are useful to allow them to be played back later. Cons It seems to drop out on slow connections more than other web conferencing software I have used. There are limited options for collaborative working. Review Source VR Verified Reviewer Senior Support Engineer Computer & Network Security Used the software for: Less than 6 months ### "Only if it’s your only option" September 20, 2018 3.0 Pros The hardware for Fuze (formerly thinkingphones), is fantastic. The use of side cars for more lines for users to navigate to, as well as displaying if someone is on a call, is great! Cons The UI is extremely difficult, the documentation is nearly nonexistent. Reaching out to support for assistance they immediately try to follow scripts and don’t even bother to read or listen to your requests. Two separate instances, I spent hours on the phone or over email, to simply find out how to reset a users’ pin. Review Source TP Tanya P. Site Support Coordinator Pharmaceuticals Used the software for: 2+ years ### "Fuze Review" December 11, 2020 4.0 Pros I can see all extensions and users online and can access voicemail from email and online. Cons my access to add user on my own. I have to create ticket and can not do it online Review Source AL Alberto L. IT Chemicals Used the software for: Less than 6 months ### "REvie of Spain mplementation" December 21, 2020 4.0 Pros Good mobility for the users, good of option to make home working Cons Issues with home wifi networks, difficult to solve this issues Review Source THH Teresa Herbic H. Author/ Writer Primary/Secondary Education Used the software for: Less than 6 months ### "Fuze is a Great Voice, Video and Collaborative Offering" November 16, 2018 5.0 Nice feature-rich and efficient product offering for business, contract and project teams. Pros I have used Fuse for business contract customers and really like the program. It's excellent for quality voice, video and collaboration with your team members. The collaborative offering is simple to use and is exceptional for real-time content sharing especially for timely projects. Cons None, I especially like the collaborative functions with this product and project sharing capabilities! Review Source SF Seth F. Financial Advisor Used the software for: 2+ years ### "Great software for conferences " April 24, 2018 5.0 Pros Great presentation software, very cutting edge. Looks professional and have had happy clients, super easy Cons Price is a little steep. Could be a little more user friendly. It gets the job done, so not much to complain about. Review Source DD David D. Patient Services Management Consulting Used the software for: Less than 6 months ### "Fuze is great!!" April 11, 2018 5.0 Pros Such a productive app!!! This has been helpful on so many occasions!! This is perfect for getting a group together for ideas, conferences, etc! Cons Overall seems totally great, and productive! I've had a few times where the app gets a little static going on. But that seems kind of inevitable. No complaints. Review Source Denise G. Security Guard Used the software for: Less than 6 months ### "Fuze is a versatile tool for any organization" March 8, 2018 4.0 Pros Fuze has allowed us to meet internal and external needs. We're also able to integrate with other systems which is a great bonus! Cons We've had a few connection issues where the connection was either slow or dropped and were not able to reconnect. Review Source Similar Products Featured